Total 7,230 Senior Executive level Customer Service job vacancies

The Specialist, Learning Excellence leads the design, implementation, and evaluation of end-to-end learning and development (L&D) programs to build organisational competence and capability. The role is responsible for managing the organisation's learning and development framework, including competency-based training, coaching, and assessment programs, to address learning needs and drive continuous improvement.

Key Accountabilities

Competency Framework and Learning Needs Management

• Establish and maintain the structure of a master competency bank and frameworks for functional and leadership competencies
• Collaborate with subject matter experts to review and validate competencies against sector/national standards and RC's context
• Develop knowledge management policies and processes to ensure accessibility of competency information

Learning and Development Program Solutions

• Work closely with Rainbow Centre Training and Consultancy to identify and source suitable learning activities mapped to functional and leadership competencies
• Develop and implement organisation-wide L&D solutions, including people management, leadership coaching/mentorship, and emerging leader programs
• Promote awareness and engagement of staff towards the L&D solutions

Competency Integration Across HR Touchpoints

• Update job descriptions to be aligned with defined functional and leadership competencies
• Create interview guides for assessing candidates' suitability against competencies
• Collaborate with People and Culture team to refresh performance appraisal and promotion criteria to be competency-based

Project & Change Management

• Align key metrics and processes with the learning management system’s features, where necessary, perform enhancements to system
• Develop comprehensive learning and development project plans, that cover all project related areas such as scope management, time management, risk management, quality management, and change management
• Define service levels and requirements and engage stakeholders to achieve required standards and consistency

Develop Self & Others for Greater Impact

• Proactively seek learning/upskilling opportunities and set stretch goals to drive own professional development
• Proactively acquire knowledge, updates, and trends in relation to social service sector
• Maintain up-to-date knowledge of developments in the learning and development field

Job Holder Requirements

• Good Bachelor Degree in a relevant field such as Human Resource, Organizational Development, or Adult Education
• Minimum 4 years of progressive experience in learning and development, training, or talent management. Those with experience may be emplaced at Senior Specialist.
• Track record of leading and managing L&D projects and initiatives end-to-end
• Prior work experience in the social service sector would be an advantage
• Only Singaporeans and Permanent Residents

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Our client is a logistics and supply chain company specializing in air freight services. They are looking for a Customer Service Executive to assist their Facilities team for the next phrase of their business. They are located at East of Singapore– easily accessible. The Customer Service Executive is responsible for:

Duties

• Assist customers with daily cargo bookings for our diverse airline products, ensuring smooth transactions.
• Handle the booking of capacity with airlines and confirm these arrangements with customers.
• Understand the specific requirements of our various airline products to provide appropriate advice to customers.
• Support the administration of cargo bookings by entering flight reservations into the system and maintaining accurate data updates.
• Coordinate with multiple parties, including customers, warehouses, carriers, and customs, to address shipment requirements. Monitor shipment status, keep customers informed, and maintain positive relationships by addressing inquiries promptly.
• Collaborate with the Billing Team to ensure accurate invoicing data and perform other assigned duties as needed.

Requirements

• Min 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• Min “O” & “N” Levels.
• Familiar with CCN system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Programme Executive

• Working days: 5.5days
• Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)
• Working location: Eunos & Around Welfare Home
• *require to visit other welfare home for meeting
• Salary range: SGD 2600 - SGD 3000

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Coordinate the implementation of programmes across different facilities, ensuring that they are delivered in a consistent, effective, and efficient manner
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Work closely with facility staff to develop and implement programme plans
• Monitor and evaluate programme performance, and make recommendations for improvements as needed
• Facilitate communication and collaboration between facility staff, programme participants, and other stakeholders.
• Manage programme budgets and resources

Job Requirements

• Experience in programme coordination, preferably in a social service or healthcare setting
• Relevant working experience in healthcare or social service sector

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Duration: 6 months

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Industry: Insurance

Job Summary

We are seeking a Business Support Executive for a 6-month contract at Raffles. The ideal candidate will provide administrative support to various departments, assist in project management tasks, and coordinate meetings and events. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required. Join our team and contribute to the success of our business operations.

Responsibilities

• Assist in planning and executing Q1 2025 initiatives to agency force
• Manage and provide support to the sales force of assigned cluster
• Resolve queries and issues raised by agency force
• Disseminate key information and company directions to the agency force, while enforcing quality
• assurance standards to maintain a highly professional distribution sales force
• Resolve Agency issues such as complaints, handling of appeals, transfer of representatives,
• termination of representatives and compliance issues by working with related departments
• Monitor and follow-up on Field Force Evaluation
• Takes accountability in considering business and regulatory compliance risks and takes
• appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and
• technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• Minimum Diploma
• Proficiency in MS Office Applications (Excel, Word & PowerPoint)
• Excellent written and verbal communication skills and interpersonal skills
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/8970

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Company’s Profile:

Our client is a leading commodity shipping and vessel management company with established key partnerships across the region and internationally and are now looking for an IT Support Executive to join their dynamic and fun-loving team!

Work location: Alexandra

Working hours: Monday – Friday, 9am – 6pm

Job Responsibilities:

• Update Company’s IT Policy and ensure compliance
• Provide day to day IT support to end-users within the company
• Provide IT support for Vessels via remote tools or vessel visit if required
• Support and ensure normal IT server operations within the company and vessels
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERP's
• Ensure that backup and replication is done for ERP's and office servers
• Collaborate with other Business Units on new technological needs or expand uses for existing technologies to increase functionality or efficiency if required
• Arrange or conduct IT training for new users or technologies
• Coordinate with vendors and service providers when required
• Maintain/create user documentation and training materials
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required

Requirements:

• At least 5 years’ IT support experience in shipping companies
• Basic SQL Knowledge to run/apply queries
• Education qualification in Information Technology or equivalent
• Good communication skills to work with internal and external stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Summary:

• Government / Public Healthcare
• Working location: Woodlands
• Up $3900 Basic + AWS + VB + Yearly Salary Increment

Responsibilities:

• Manage general inquiries and appointment scheduling for all medical services.
• Assess patient concerns through phone, email, or other communication methods, and guide them to the right care based on established health protocols.
• Participate in meetings with relevant teams to discuss and provide feedback on triage services.
• Gather and track data for monitoring and reporting on service outcomes.
• Ensure patient health information is kept confidential.
• Improve the triage process to reduce waiting times for patients needing urgent or specialist care.

Requirements:

• Candidates with EN/RN/Paramedic/Media background are preferred
• Experience in Emergency department, Ambulatory care, Care Co-ordination or previous telephone consultation is an advantage

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities

• Perform front-counter duties such as patient registration, appointment-scheduling, billing, handling enquiries etc.
• Provide financial counselling to patients.
• Assist doctors/nurses when required.
• Maintain the cleanliness of the clinic and its reception area.
• Perform other administrative and ad-hoc duties as assigned.

Requirements

• Minimum O levels or equivalent.
• Good communication and interpersonal skills.
• Able to multi-task and work in a fast-paced environment.
• Prior experience in healthcare or health-screening centre will be advantageous.
• 5.5 day work week.

Responsibilities:

• Coordinates digital solution implementation
• Assists in testing & Commissioning of digital solutions
• Supports Troubleshooting on field
• Basic Service, IoT solution configurations
• Monitors and responds to Events/Alarms of installed based at command centre
• Logging of activities, daily monitoring of status & backup management
• Liaises with 3rd party command centre for incident management
• Works directly with operations & field engineers onboard installed based
• Reacts and advises on Failure mode rectification
• Supports Root Cause Analysis and troubleshooting remotely

Requirements:

• Diploma /Degree in Engineering
• Minimum 2 years of Marine /Operations and Field Service experience
• In Depth offshore /marine system (equipment level & control system level) understanding
• Prior maintenance planning know how
• Basic Understanding of construction drawings (SLD & PNID)
• Basic IT programming knowledge preferred
• Has high integrity, mature and self-motivated
• Organisational and time management skill is a must
• Enthusiastic and passionate
• A team player with good interpersonal skills and able to work well with both internal and external stakeholders

Our Addresses and Working Hours:

Pioneer Yard

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Reporting to the Centre Manager, the incumbent for SCC Admin. Executive position will work closely with the Centre Manager to provide administration and operational support to BCARE Joy Connection (JOYC).

Job Responsibilities

I Administration

1. General administrative duties including but not limited to the following:

a. Photocopy, draft letters/ WhatsApp’s broadcast messages to parents and filing of documents.

b. Update and maintain displays on notice boards.

c. Maintain and update student’s database and custody of documents.

d. Liaise with Finance pertaining to centre fee collection matters, issue receipts and monthly update

excel collection reports to Finance for reconciliation.

e. Ensure all forms are adequate and create new forms where necessary.

f. Apply SCFA and withdrawal via the online SCFA portal.

g. Responsible for petty cash claims, month-end petty cash reports, and submitting the supporting

to Finance.

2. Provide good customer service through:

a. Answer phone calls and attend to walk-ins.

b. Communicate/ liaise via WhatsApp or phone calls with parents, students, tutors and service providers.

3. Prepare reports and documents:

a. Monthly compilation of centre fees.

b. Weekly and monthly updates of students’ attendance schedules.

II Programmes

4. Fetch students from the school or designated pick-up point.

III Operations and General Maintenance

5. Monitor Centre cleanliness.

6. In charge of buying tea breaks and assist in serving tea break and lunch.

7. Organise the storage space of the Centre with the help of teachers.

8. Replenish stationery, first aid box, ordering assessment books etc.

9. Manage facilities e.g. coordinate, liaise and schedule of general repair, maintenance and upkeep of the Centre e.g. air-cons, office equipment, fire extinguishers, housekeeping and storerooms.

10. Maintain and upkeep office equipment e.g. photocopier and desktops, projectors, telephones

etc.

11. Liaison for volunteer arrangements.

12. Work on any other areas that the Centre Manager may direct as and when necessary.

Team & Position

Embark on a transformative career journey as a senior Dot Net developer in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a senior Dot Net Developer of a internal Reporting application, you will be immersed in real life projects, shaping the future of capital markets reporting software. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of an identified subject matter expert, as well as being in part of the various communities.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like blockchain, APIs and artificial intelligence is also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

Main Responsibilities

• Able to autonomously design, code, test, deploy and debug applications, ensuring scalability, performance, and maintainability software applications.
• Collaborate with project manager/Product Owner, business analyst, and infrastructure teams to gather and analyze the requirements & work on incident resolution
• Participate in code reviews and maintain code quality by adhering to coding standards via designated Code Management Tools ( GitHub/JIRA.. etc)
• Diagnosing & resolving application/configuration/code level technical issues
• Stay up-to-date with the latest .NET technologies and best practices and ensure up-to-date technical documentation.
• Embrace DevOps culture, contribute to the team’s DevOps initiatives, including production support, and release management ( You Build It, You Run It Model - We expect our developers to take ownership of their code throughout its lifecycle. This includes providing production support and managing releases. This approach fosters a strong sense of responsibility and accountability).
• Implicitly ensure all CI-CD artefacts are part of the solution
• Develop and maintain documentation for technical architecture, Functional Flow, troubleshooting steps and application User Guide.
• Provide mentorship to junior developers.
• Contribute to continuous improvement, automation and development initiatives to elevate the efficiency of activities.

Qualifications and Profile

• At least 2 years’ experience with Frontend framework like Angular/React including bootstrap, HTML5 and CSS
• Strong proficiency in advanced C# language features, such as async/await, dependency injection, etc.
• Extensive experience with ASP.NET MVC, Web API, or ASP.NET Core.
• Experience with the .NET CLI, GIT, writing and maintaining integration and unit tests
• Experience with relational databases (SQL Server, MySQL, etc.) and ORM frameworks (Entity Framework, etc.).
• Should have good knowledge of third –party data Grid Controls like AG GRID
• Minimum 1 year experience in Microsoft Odata (Open Data Protocol) API Implementation
• Develop and consume RESTful APIs to integrate with various systems and platforms.
• Proven experience working in Agile development environments (JIRA Scrum, Kanban).
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Experience in Control-M configuration & management
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Understanding of Solid Principles with object-oriented programming
• Experience with application performance optimization and scalability.
• Experience with standard DevOps tools (e.g., Git, Jenkins, JFrog, Docker..).

Nice to Have

• Knowledge of AWS/Google cloud is an added advantage
• Understanding of Basic Capital Market/Financial Domain Knowledge

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management
• Passion for sharing expertise and grow team members’ skills.
• Autonomous, self-motivated and excellent team player
• Self motivated & Driven

Experience & Education Requirements

The successful candidate should have:

• At least 7 years of software development experience
• At least 5 years’ experience working with C#
• Master/ Bachelor’s degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Repair Order Desk Executive

Contract: 6 months contract

Location: Changi North

Responsibilities

• To process/enter customer orders, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
• To ensure accurate and timely billing/invoicing to customers.
• To co-ordinate with, or support other departments to resolve customer service issues.
• To work within the Repair Team to ensure repair SPT and company objectives are met.
• Be responsible, and to prepare, present and/or participate in performance related topics.

Requirements:

• Must be familiar and able to use Microsoft Outlook and Excel.
• Must be able to communicate clearly and write fluently in English.
• Candidates with previous experience in aerospace customer order desk will be highly preferred.
• Candidates with experience using SAP and Microsoft Access will be added advantageous

Preferred Experience/ Skillsets:

• Aviation/ Aerospace: Minimum 1 year
• Customer Service: Minimum 1 year
• SAP: Minimum 1 year
• Repair Order: Minimum 1 year
• Microsoft Access: Minimum 1 year

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9000

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• East, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Overview*

The incumbent will support the Manager, NUHS Total Workplace Safety and Health (TWSH) Office, to drive high standards in Workplace Safety and Health (WSH) practices and foster a strong WSH culture in NUHS. He/she will provide administrative WSH support at NUHS Group Level and Regional Health System Office Level.

Job Responsibilities*

Support Manager, NUHS TWSH Office to

• Implement NUHS-wide WSH initiatives, coordinate WSH efforts across NUHS, NUHS-wide policy alignment, promulgation of best practices across NUHS, any follow-up as required by Ministry of Manpower
• NUHS Total Workplace Safety and Health Oversight Committee Secretariat.
• Demonstrate that WSH is a priority for RHSO by publishing the WSH commitment, reviewing and tracking WSH targets and performance, allocating sufficient resources for WSH, promoting WSH proactively, and ensure that staff have the necessary knowledge on WSH

Requirements*

• Experience in the healthcare industry is an added advantage.
• Licensed and Registered MOM WSH Officer is an added advantage
• Well versed in WSH Act and requirements
• A team player who is able to work independently in a fast-paced environment to meet deadlines
• Strong interpersonal and communication (both written and oral) with the ability to interact with various levels of stakeholders
• Well-versed in MS Office and able to work under pressure

Description
Attend to customers’ enquiries through phone call, email, social media platforms.
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other departments, manage customer's complaints and initialise service recovery.
Assist customers' on custom order.
Provide customer service insights to the Ksisters' team e.g. Customer's suggestions/feedback, product restock.
Liaise with our courier partners to ensure smooth delivery.
Liaise with our stockist or partners on product delivery etc.
Support the execution of events (e.g. VIP event, Popup, Flagship Store event etc)
Handle any other ad hoc duties as designated

Requirements
- Job requirementsMinimum of 1 year experience in customer service for an e-commerce business, preferably in beauty.
- Knowledge in maintaining online platforms and social media.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising campaign.
- Good Microsoft Office applications skills and the ability to learn new applications quickly
- Must be a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
- Proactive personality and self-motivator.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
- Willing to work in an open office environment.
- Able to work under pressure and tight deadlines.
- Able to work independently and also be a team player with problem solving skills.
- Singapore Citizenship, Permanent Resident, or WP

Benefits
- Performance Bonus

- Meal Allowance

- Medical Insurance

Duties & Responsibilities

• Register patients for consultation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Experience in frontline customer service is preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Woodlands Health Campus (WHC) envisions personalised and quality healthcare for the community of the future. It will co-develop and integrate services with community stakeholders, and extend care beyond the hospital into the community as well as homes.

To maintain a high level of service quality at the reception and appointment hotline /call centre and to assist the DDR Manager and the Nurse Clinician in the daily running of DDR. To maintain a high level of service quality to patients and to ensure continuous improvement to work processes.

• To receive and greet patients at various reception areas in DDR
• To register patient manually or electronically on SAP and RIS
• To print out patients’ labels, queue and time chits for appointments.
• To handle all image duplication in DVDs/CDs and/or Radiological Reports in accordance to PDPA Act
• To schedule appointments for outpatients and inpatients in accordance to scheduling rules set by DDR
• To receive and sort out request forms from Wards/SOC for vetting by Radiographers and/or Radiologists
• To offer simple financial advice on estimated procedure costs and service redirection of patients for financial assistance and counselling
• To maintain and manage the reception areas in terms of stocking of stationery, relevant patient information sheets, presentation and cleanliness
• To troubleshoot and manage cash machine for automatic payments
• To handle manual cash payments and other relevant billing issues such as Medisave, drop charges, modification of charges, refunds or exam cancellations
• To perform simple crowd-control and manage waiting times
• To reduce no-show rates and communicate need for rescheduling to patients or next-of-kin
• To manage patients during down-time as per Supervisor’s instructions e.g. rescheduling of appointments
• To attend to telephone calls, fax and other enquiries from various sources
• To participate in corporate events when necessary, especially those relevant in service quality
• To undertake any other tasks as assigned by the Supervisor, Radiographers and Nurses

Requirements

• Minimum Diploma OR GCE 'N/O/A/NITEC/ITE' Levels or WSQ Certificate in Healthcare (Admin Support)
• Prior Experience in patient service in Hospital settings is an advantage
• Good communication and interpersonal skills
• Experience in healthcare settings will be advantage
• Skilled in relevant Radiology IT systems such as RIS/PACS, SAP, EPIC will be an advantage
• Skilled in Microsoft Office programmes such as Word and Excel

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Working Day: Mon – Fri 0830am - 6pm

Salary : $3500 - $4000

Location: Singapore 368085 (Near Tai Seng)

Job Scope :

• Handle inbound email and phone enquiries
• Responding to assigned customers’ enquiries, prepare quotation as required
• Make recommendations suitable based on customer’s specs and requirements
• To follow up on all enquiries. Request for feedback and comments on status of our quote.
• Report problems and responding to complaints from customers and give after-sales support when requested
• Proactive communication with customers to encourage repeat business
• Raise sales order and monitor/track delivery to ensure smooth delivery to clients
• Overseeing the delivery and making adjustments as necessary to ensure they are delivered to specifications and high standards
• Coordinate the submission of Tenders
• Monitors and chase outstanding payments
• Performs administrative and office support activities to Outdoor Sales Team
• Keep track and maintain adequate stock for on-going projects
• Collecting and analyzing feedback from customers to gauge satisfaction and success.
• Monitor KIV sales order

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

MNC with business investment interest across manufacturing, F&B, Hospitality, Retail, Financial Services, Electronics, IT & Constructions internationally. Due to business expansion, seeking dynamic and self-motivated individual to join the Retail team as Customer Experience Executive!

Budget for this role: S$3000

Responsibilities

• Provide administrative support to Operations Management and Sales teams to ensure smooth day-to-day retail operations
• Keep track on store sales and KPI targets, as well as performance targets to accurately record, verify and compilation of sales related commission / incentives / push monies etc.
• Inventory management – support regular stock take as planned by Management to meet Licensing requirements.
• Provide administrative support in new stores opening and closing, new products launches and events.
• Ensure implementation of standards for BOH, ensuring, organization, general health and safety best practices are adhered to for all stores.
• Verify workforce for QSM incentives eligibility
• Update and manage Brand Ambassadors’ deployment
• Ensure adequate supplies to support Operations such as sourcing and ordering of stationery, packing materials, equipment maintenance and upkeep
• Identify improvement opportunities and communicate suggestions to store management to drive operational efficiency.
• Compilations of reports, presentation for internal meetings.
• Collaborate productively and respectfully with team members.
• Any other ad-hoc assignments assigned by Management

Requirements

• Diploma / Degree in relevant discipline
• Fresh grads welcome
• Good with Microsoft Office Suites and proficiency in computing skills such as Excel (Formula, Pivot Table, Power Pivot, Power Query, Data Management, PowerPoint for presentation

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Team & Position

Embark on a transformative career journey as a senior Dot Net developer in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a senior Dot Net Developer of a internal Reporting application, you will be immersed in real life projects, shaping the future of capital markets reporting software. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of an identified subject matter expert, as well as being in part of the various communities.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like blockchain, APIs and artificial intelligence is also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

Main Responsibilities

• Able to autonomously design, code, test, deploy and debug applications, ensuring scalability, performance, and maintainability software applications.
• Collaborate with project manager/Product Owner, business analyst, and infrastructure teams to gather and analyze the requirements & work on incident resolution
• Participate in code reviews and maintain code quality by adhering to coding standards via designated Code Management Tools ( GitHub/JIRA.. etc)
• Diagnosing & resolving application/configuration/code level technical issues
• Stay up-to-date with the latest .NET technologies and best practices and ensure up-to-date technical documentation.
• Embrace DevOps culture, contribute to the team’s DevOps initiatives, including production support, and release management (You Build It, You Run It Model - We expect our developers to take ownership of their code throughout its lifecycle. This includes providing production support and managing releases. This approach fosters a strong sense of responsibility and accountability).
• Implicitly ensure all CI-CD artefacts are part of the solution
• Develop and maintain documentation for technical architecture, Functional Flow, troubleshooting steps and application User Guide.
• Provide mentorship to junior developers.
• Contribute to continuous improvement, automation and development initiatives to elevate the efficiency of activities.

Qualifications and Profile

• At least 2 years’ experience with Frontend framework like Angular/React including bootstrap, HTML5 and CSS
• Strong proficiency in advanced C# language features, such as async/await, dependency injection, etc.
• Extensive experience with ASP.NET MVC, Web API, or ASP.NET Core.
• Experience with the .NET CLI, GIT, writing and maintaining integration and unit tests
• Experience with relational databases (SQL Server, MySQL, etc.) and ORM frameworks (Entity Framework, etc.).
• Should have good knowledge of third –party data Grid Controls like AG GRID
• Minimum 1 year experience in Microsoft Odata (Open Data Protocol) API Implementation
• Develop and consume RESTful APIs to integrate with various systems and platforms.
• Proven experience working in Agile development environments (JIRA Scrum, Kanban).
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Experience in Control-M configuration & management
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Understanding of Solid Principles with object-oriented programming
• Experience with application performance optimization and scalability.
• Experience with standard DevOps tools (e.g., Git, Jenkins, JFrog, Docker..).

Nice to Have

• Knowledge of AWS/Google cloud is an added advantage
• Understanding of Basic Capital Market/Financial Domain Knowledge

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management
• Passion for sharing expertise and grow team members’ skills.
• Autonomous, self-motivated and excellent team player
• Self motivated & Driven

Experience & Education Requirements

The successful candidate should have:

• At least 7 years of software development experience
• At least 5 years’ experience working with C#
• Master/ Bachelor’s degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Job Summary:

• Permanent Full-time
• Basic up to $3000
• 6 days work, Monday - Friday 8.45am - 5.45pm, Sat 8.45am - 4.00pm
• Location: Nearest MRT Brighthill / Upper Thomson

Job Scope:

• Assist clients with their accident reporting
• Advise clients on the claims and repair procedure
• Follow up with workshop on status of repair and update clients
• Follow up with surveyors and insurance to ensure prompt payouts
• To assist with general queries from clients at reception counter

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Support the Contact Centre Lead on the following:

(a) Operations

• Run the daily operations of the CC
• Ensure proper and systematic documentation of CC work processes, patients/callers’ enquiries/appointment booking, emergency activations
• Identify tasks/processes that have potential to be improved and/or automated by harnessing systems/technology, while at the same time instilling best practices to create a continuous improvement environment
• Track, trend and analyse CC performance metrics, e.g., Average Handling Time, Turnaround Time, patient/call satisfaction level, etc.
• Develop standards and guidelines for CC with the objective of attaining Service Excellence
• Ensure thorough investigation and root-cause analysis are conducted for feedback received
• Plan and coordinate the department’s purchases required for the operations of CC
• Work closely with the technical/system support team to coordinate the system/hardware roll-out, maintenance and upgrade to ensure continuity/improvement of CC operations

(b) People Management

• Involved in the recruitment and training of the Patient Service Associates (including Supervisors).
• Manage and supervise the Patient Service Associates (including Supervisors) which includes role assignment, mentoring/coaching, communicating job expectations, appraisal, counselling/disciplining of the Patient Service Associates (including Supervisors). Need to conduct regular performance reviews and annual TPMs of the Patient Service Associates (including Supervisors)

General

• Participate in operational, organisational, departmental, and/or team projects as assigned by the RO
• Any other duty assigned within the scope of CC

JOB REQUIREMENTS

• Min Degree in any discipline with at least 4 years of working experience preferred, coupled with, practical knowledge and experience in Contact Centre experience

Office hours Mon to Fri

Salary range: $3.5K to $5K

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Perform front desk duties like Walk-Ins, answering treatment inquires, answering phone calls.
• Able to understand customers aesthetic requests and book appointments accordingly
• Ensure customers inquires and/or complaints are handled in a timely manner
• Effectively communicate with the team and doctors to ensure maximum client satisfaction in terms of needs and service
• Maximise sales opportunities wherever : Promote products, tell about latest treatments, showcase doctors.
• Follow up on clients on post procedure, treatment progress and following appointment/s for next treatment or review (continuity of business)
• Equip oneself with Customer handling : Provide professional customer service, possible treatment recommendation, Skincare knowledge)
• Perform reception and administrative duties as required. POS, day to day closing)
• Work together with the marketing team to further understand the make-up of our customers

Requirements

• Min N / O level
• Min 3 to 4 years of customer service exp from luxury retail / Airline / Hotel / healthcare industry

Mon - Fri: 11am - 8pm

Sat: 11am - 4.30pm

Healthcare industry

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)