Total 3,468 Manager level Customer Service job vacancies

Our client is a provider of high-quality art education and creative programs for children, including engaging holiday art camps.

• Oversee front office operations, manage staff schedules, productivity, and training, and ensure smooth class delivery and event execution.
• Act as the face of the institution, manage client relationships, and provide detailed program information to prospective students.
• Drive sales of art programs, events, and services while managing the studio’s marketing efforts and coordinating collaborations.
• Handle administrative tasks, including staff onboarding, event planning, and ensuring team alignment for efficient daily operations.

Requirements:

• Degree in Business Management/Arts Management or equivalent.
• At least 2 years of Sales/Customer Relationship Management/Operations experience in Education sector.
• Strong ability to manage client relationships and provide excellent customer service.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Research and identify potential business opportunities, partnerships, and market segments that align with the company's growth objectives and target markets.
• Conduct market research and analysis to assess market trends, customer needs, competitor activities, and industry developments. Use market insights to identify growth opportunities and develop targeted strategies.
• Build and maintain relationships with key stakeholders, including potential clients, partners, vendors, and industry influencers. Cultivate long-term relationships through effective communication, networking, and relationship management.
• Develop and implement sales strategies and tactics to drive revenue growth and achieve sales targets. Collaborate with sales teams to identify sales opportunities, develop sales pipelines, and close deals.
• Identify and establish strategic partnerships, alliances, and collaborations to expand the company's reach, capabilities, and market presence. Negotiate partnership agreements and manage ongoing relationships with partners.
• Track and analyze business development activities, sales performance, and key metrics. Prepare regular reports and updates for senior management, highlighting progress, achievements, and areas for improvement.

- 2 years contract (renewable)

- Up to $5500 + Annual PB

- Depot Road

- Mon to Fri; 8AM - 5.30PM

Job Responsibilities:

• Oversee the management of welfare services, contractors, partners and any other stakeholders.
• Ensure achievement of operational goals, contractual Key Performance Indicators (KPI), and Service Level Agreement (SLA).
• Conduct regular review of work processes to improve beneficiary satisfaction, operations efficiency, and productivity.
• Lead, train, and supervise the work of the team.
• Prepare tender, contract, budget, forecast, and analysis reports.
• Ensure appropriate staffing, adherence to policies, and uphold standards within the various welfare projects.
• Any other duties as requested by the management

Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Mon to Fri; 8AM - 5.30PM

Salary:

• Up to $5,500 + Annual increment + Annual PB

Location:

• Depot Road

Requirements:

• A degree holder with minimum 5 years experience in a welfare service or a related field.
• IT savvy and proficient with Microsoft Office.
• Beneficiary-oriented with good interpersonal and communication skill.
• Have a pleasant & positive working attitude.
• Pro-active, Self-motivated team player with the ability to work independently in a dynamic environment.
• Meticulous and attentive to details.
• Highly responsible & reliable.
• Ability to work under pressure to meet deadlines.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

-Develop comprehensive marketing strategies aligned with the company's overall objectives and target market. This involves conducting market research, analyzing consumer behavior, and identifying opportunities for growth.

-Monitor industry trends, competitor activities, and market conditions to identify opportunities and threats. Use market insights to inform marketing strategies and tactics.

-Collaborate with product development teams to understand customer needs and preferences. Provide input into product development and innovation initiatives to ensure products meet market demand.

-Develop and oversee the creation of marketing collateral, including advertising materials, brochures, websites, and presentations. Ensure that all communications align with the brand's voice and messaging.

-Develop marketing budgets and allocate resources effectively to maximize ROI. Monitor expenses and track marketing spend against budgetary targets.

-Lead and mentor a team of marketing professionals, providing guidance, support, and professional development opportunities. Foster a collaborative and innovative work environment.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Diploma holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

Job Title: International Sales Manager

Company: BF Health & Skin Care Global Pte Ltd

Location: Singapore international (or as specified)

Job Type: Full-time

Job Summary:

BF Health & Skin Care Global Pte Ltd is seeking an experienced and dynamic International Sales Manager to lead our global sales efforts. The ideal candidate will be responsible for developing and executing sales strategies, building strong relationships with international distributors and clients, and driving revenue growth across multiple regions. This role requires a strategic thinker with a proven track record in international sales, preferably in the beauty, health, or wellness industry.

Key Responsibilities:

• Develop and implement international sales strategies to achieve company sales targets and expand global market presence.
• Identify, prospect, and establish relationships with key distributors, partners, and clients in target markets such as India, Indonesia, Malaysia, UAE, and the USA.
• Lead and manage the international sales team, ensuring team members meet their sales objectives and provide excellent customer service.
• Monitor market trends and competitor activities to identify new opportunities for product development and market expansion.
• Negotiate contracts, terms of sale, and partnership agreements to maximize profitability and long-term business growth.
• Work closely with internal teams including marketing, product development, and customer service to ensure alignment of sales objectives with overall business strategy.
• Prepare regular sales reports, forecasts, and performance analysis for senior management.
• Manage international sales budgets and allocate resources effectively to ensure maximum ROI.
• Attend industry events, trade shows, and international exhibitions to promote the brand and its products.

Job Description:

• Be part of the Singapore ALM & Treasury Software and Application manager team, providing a wellmanaged, efficient, pro-active IT Applications Production Support (APS) and maintenance to the ALM & Treasury, BP2S, Global Banking and Wealth Management Front offices.

Team responsibilities and scope :

• Application manager for ALM & Treasury, BP2S, WM, GB Business and related functions on Kondor+ Ecosystem application and infrastructure (position management system handling twelve different cash, FX and derivatives asset classes). The scope includes the management of applications handling daily rates and Profit and Loss generation chain.
• Incident and Problem Management
• Monitor the results and quality of the different software solutions and projects implemented in the organization:
• Manage/Own P1/P2 incidents and problems end to end.
• Communicates with internal users and management over incidents and post-mortems.
• Diagnoses issues: establishes their root case.
• Initiates task force over critical incidents.
• Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

• Assist troubleshoot and resolving incidents and problems on supported application.
• Monitor and maintain system health and performance.
• Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).
• Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

Contributing Responsibilities

• Monitor group mailbox, assigning/escalating appropriately.
• Basic of majority of the application the team supports with the ability to be L1 support when necessary.
• Adherence to Audit, Compliance and Risk guidelines.
• Knowledge Management and Documentation
• Documents support procedures on wiki.
• Owns team knowledge base on wiki for all in-scope applications.
• Provides support to end-users on how to use the application.
• Ensures Follow-the-Sun and regional support teams are continuously trained as required.
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

Job Requirements:

• Strong SQL and scripting languages (code analysis, debugging, monitoring development)
• Strong UNIX command lines knowledge (Linux Red Hat used)
• Strong Time and Task management skills in a high multitasking environments
• Exposure to Sybase ASE or similar DB technology, Unix OS, Windows 2008/2012 servers
• Exposure to IT Production environment and standard methodologies (Change and Incident Management, Disaster Recovery process, ITIL and Agile processes)
• Exposure to Excel data manipulation (VLOOKUP, PivotTable, Array, Sumproduct, etc…) and scripting (VBA)
• Exposure to multi-cultural work environment.
• Knowledge of Financial Products such as Risk and Pricing of Derivatives and Cash products
• Knowledge of standard methodology: CMMI, ITIL and Agile
• Preferably advance development and scripting knowledge
• Preferably experience in developing or providing support on Kondor+ applications
• Preferably experience with Business Object for reports developments

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation

Product area

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Qualifications

Job responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions for telco, ecommerce, and retail partners in region to adopt.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation for new device launches.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.
• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications

• 3 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
• 3 years of experience managing projects and working with analytics or SQL.

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

Key Responsibilities:

• Spearhead the Active Ageing Centre (AAC)'s direction for cross-centre partnerships, delivery of services and community and stakeholder engagement
• Plan and develop strategic policies, procedures, standards and long-term plans to improve the quality of learning environments
• Run improvements on systems, processes, operations and risk management initiatives
• Drive the implementation of the recruitment strategies for Community for Successful Ageing (ComSA) Club and the seniors
• Lead and establish processes to improve curriculum, programmes and intiatives of the centre
• Propose and implement annual work and budget plans and prepare statistics reports
• Responsible for manpower plans, manage performance, training, development and mentorship programmes for staff
• Oversee student enrolment for the centre
• Analysing data trends, and providing inputs to senior management.
• Synthesize data and analysis into clear, concise monthly reports and presentations, highlighting key growth areas, challenges, and strategic opportunities to senior management.

Key Requirements:

• Must have - Master's in Gerontology with experience working with older persons.
• Degree in Social Work, Counseling OR Human Resources is preferred.
• Experience in geriatric case management is a preferred.
• Experience in social work, counseling will be a bonus.
• Penchant to engage with seniors in the community.
• Team player and able to collaborate with internal and external partners
• Excellent communication skills in English and Mandarin
• Ability to converse in Chinese dialects will be an added advantage
• Working location : Whampoa

Salary range is indicative and will commensurate with qualification and experience

We sincerely regret that only shortlisted candidates will be notified.

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

We are looking for a Wellness Centre Manager to work under the supervision of the Managing Director or designee in providing comprehensive assessment and improvement to our clients' health and wellness.To be successful as a Wellness Centre Manager, you should have an optimistic disposition, good conflict resolution skills, and possess the ability to effectively communicate.

Domains of Practice:

Competency with Practice Parameters and Clinical Guidelines for Chronic Illnesses Management

• Demonstrate familiarity with pathophysiology, epidemiology, and clinical guidelines for chronic illnesses and treatment options.
• Monitor patient adherence to prescribed health plans.
• Collect, analyze and integrate patient information.
• Coordinate out of centre diagnostic testing and therapeutic modalities.
• Implement and follow-up on physician orders.
• Communicate effectively and professionally with the clients’ healthcare team regarding new or continued symptoms, health plans’ concerns or management of optimal care.
• Develop programs and provide education to assist clients with health plans compliance including how to track health improvement indicators.
  Discuss equipment/supply replacement schedule.
• Comprehensive Understanding of Teaching and Motivational Skills
  Apply principles of motivational teaching to facilitate patient self-management.
• Use a variety of communication and teaching techniques to optimize client education and motivate self-management.
• Encourage family participation with clients’ health plan.
• Promote community education on lifestyle medicine.

Program and Business Management

• Maintain accurate, pertinent, accessible, confidential and secure client records in accordance with privacy and security standards.
• Ensure client records contain documentation of all client interactions.
• Manage client outcomes database.
• Provide oversight of other health coaches.Develop and implement quality assurance/improvement activities and staff training.
• Participate in professional development activities.
• Increasing company’s caseload through long-term relationship building with client organisation, referral sources and targeted community.

Service Management and Essential Skills

• Maintain current CPR or BLS certification.
• Demonstrate proficient use of medical terminology.
• Demonstrated advanced knowledge of the pathophysiology of metabolic syndrome and associated comorbidities.
• Demonstrate effective client assessment techniques.
• Perform database management.
• Demonstrate computer skills appropriate for the position.
• Demonstrate effective written and verbal communication skills; age-specific competencies.
• Demonstrate appropriate social skills; cultural competency.
• Demonstrate customer service skills; cultural competency.
• Demonstrate critical thinking and ability to work collaboratively with other healthcare providers.
• Develop and implement policies to maintain the privacy and security of client information.
• Adhere to company policies related to quality assurance, clinical procedures and emergency preparedness and safety.
• Demonstrate ability to manage health coaches.
• Assist the Directors in all aspects of company operations.

Education and/or Experience

• Successful completion of health coach program / nursing diploma or degree / biomedical science diploma or degree with a minimum of three years experience in the health and wellness profession.

Remuneration / Incentives

• Basic Salary with incentives
• Medical and Hospitalization Benefits
• Performance Bonus
  

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Bezos Centre requires an experienced individual to support Centre Director on sustainable protein program and centre operation. The successful candidate will be responsible for leading the administration and managing centre operation.

Qualifications

1. Lead the centre administration and operation, ensure smooth functioning and efficient resources management.
2. Assist Centre Director on strategic planning and developing initiatives to support the centre goals and objectives.
3. Assist in monitoring the deliverables, reporting and communication.
4. Engaging with stakeholders including faculty, researchers, industry partners, and government bodies.
5. Facilitate partnerships with external organizations to enhance funding opportunities and expedite commercialization.
6. Execute tasks related to centre operation including budget management, project coordination, event planning, outreach and publicity.
7. Develop and implement strategies to improve operational efficiency and effectiveness.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Service Manager (Technical Support) who supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians (Technical Support). Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager (Technical Support), you’ll be responsible for:

• Lead a service section to provide technical support to customer/ contractors/ consultant on testing and commissioning work for new chillers.
• Troubleshoot and diagnose issues with chiller systems when necessary
• Coordinate with customer/ contractors/ consultant to ensure successful start up of the chiller
• Attend system integrated testing with customer and have deep understanding on chiller plant system
• Achieve service KPI such as 100% completion of DLP maintenance, ensuring job delivery within planned cost
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Work with Planner for end-to-end necessary works to ensure smooth delivery of services inclusive of:
• Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
• Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
• Arranging and raising Purchase Orders for subcontractors for delivery of service
• Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
• Review and approve time entries of technicians’ hours and time sheets
• Ensure Work Order completion and closure in Salesforce upon completion of field work
• Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
• Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
• Support field staffs for any required assistance
• Backup of Planner during their absence
• Support field service team in above scope after office hours in the event of critical repairs/ troubleshooting
• Trainer for HVAC modules

Requirements

We are looking for people who has strong Leadership Skills and is experienced in HVAC. If this is you, get in touch.

As a minimum you must have:

• Bachelor Degree in Mechanical/Electrical/Electronics discipline
• 5 years experience in leading teams
• 8-10 years work experience in HVAC industry, preferably in testing commissioning and training.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Our client is a provider of high-quality art education and creative programs for children, including engaging holiday art camps.

• Oversee front office operations, manage staff schedules, productivity, and training, and ensure smooth class delivery and event execution.
• Act as the face of the institution, manage client relationships, and provide detailed program information to prospective students.
• Drive sales of art programs, events, and services while managing the studio’s marketing efforts and coordinating collaborations.
• Handle administrative tasks, including staff onboarding, event planning, and ensuring team alignment for efficient daily operations.

Requirements:

• Degree in Business Management/Arts Management or equivalent.
• At least 2 years of Sales/Customer Relationship Management/Operations experience in Education sector.
• Strong ability to manage client relationships and provide excellent customer service.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About Tigerhall

Tigerhall is a change activation platform, enabling leaders of large enterprises to get change done faster by increasing buy-in, organizational support and speed of execution for transformation initiatives.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Define KPI/KRA for team and team members
• Actively participate in and drive continuous improvement projects
• Reporting back on results

Job Description:

• Provide support to common flagship programmes
• Assist to manage projects in relation to learning and training
• Provide support on other administrative tasks assigned by Senior Manager and above
• Assist and support in content creation for social media
• Draft media release and coordinate media matters
• Assist with sourcing goods and services
• Monitor and track invoices for delivered goods and services
• Any other duties as assigned by officers

Work Schedule:

• Monthly salary range: TBA
• Period duration: 3 Months
• Location: Jalan Besar
• Working Days: Monday to Friday
• Working Hours: Office Hours

Job Requirements:

• Good Writing skills
• Experience in some project management
• Experience in Digital Communication

EA License No.: 96C4864

Reg. No.: R22110485

Duties and Responsibilities

Assist the Foodcourt Manager in the following areas:

(a) External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

(b) Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.

(c) Internal Customer Relationship Management

• Work with the Marketing department to execute marketing activities or campaigns etc.
• Work with the Procurement department to replenish stock through procurement portal etc.
• Provide support to the Finance department through submission of sales receipts, reports etc.
• Provide support to the Human Resource department through submission of verified attendance etc

(d) Any other duties as directed

Requirements:

• Min. GCE ‘N’ level or equivalent
• Service-oriented and diligent with high level of integrity
• Mature and possess good interpersonal skills to assist Foodcourt Manager to manage cleaners, employees, customers and tenants
• Problem-solving and investigative role to handle customer’s complaints on food quality or service attitude.

JOB TITLE: Supply Chain Manager - Personal Care - Unilever International
FUNCTION: Supply Chain
SCOPE: International
LOCATION: Singapore

Main Job Purpose:

Unilever International is one of the fastest growing businesses within Unilever with annual TO of ~Euro 1.35bn and there are strong plans in place to reach Euro 2bn in the next 3-5 yrs. Business is structured into different Business Groups in line with Unilever Org design and this role in particular would lead end to end supply chain for the Personal Care Business Group (which is the biggest business group within UI with annual TO of ~Euro 600M and has plans to grow to Euro 1BN in the next few yrs).

Key job scope includes:

• Business partnering the BG Head
• Sales & Operations Planning
• Sourcing Strategy and Sourcing Network Optimization
• Mid to Long Term Planning
• Network Management
• Performance Management

Key Accountabilities:

Business partnering the BG Head:

• Business partner Personal Care (PC) Business Group Head and be the first point of contact for all supply chain issues for the BG.
• Lead the service, cash, cost and quality agenda for the PC supply chain.
• Work with Global BG SC teams and UI BU cluster SC teams to unlock structural capacity issues and deliver growth through service improvement.
• Work with BG finance teams to understand margin hot spots and help support margin improvement through a robust savings delivery.
• Monitor business waste and help to reduce the same by working closely with the BG and BU business teams.
• Define the right service strategy (MTO vs. MTF) by customer-SKU combination to support business growth.
• Setting the right allocation guidelines for constrained formats by working closely with the BG head.

Sales & Operations Planning:

• Lead the Sales & Operations planning process for the BG including demand review with BUs, demand-supply reconciliation and identifying risks and opportunities to mitigate gaps to plans.
• Drive the overall process through cross functional participation focussing on both top and bottomline.
• Lead the complexity reduction roadmap working closely with the BG head and have a clear portfolio defined at a customer-SKU level.

Sourcing Strategy and Sourcing Network Optimization:

• Understand the current sourcing footprint with clear rationale behind each format-SU combination and role of each site (strategic vs. tactical).
• Define and lead a clear sourcing decision making process (including Make vs. Buy) for the BG in line with overall UI sourcing decision making process .
• Align UI sourcing strategy with Global BG SC teams and identify opportunities for sourcing network optimization to get the right balance between service, cost and agility.

Mid to Long Term Planning:

• Work with UI BU SC teams to identify capacity hot spots in the mid-term (4-12 months) through a demand-supply reconciliation process and develop resilience sourcing options with the help of Global BG SC team.
• Ensure formal capacity sign offs with all SUs/clusters with help of UI BU SC teams.
• Prepare a long-term forecast (3 to 5 yr horizon), taking inputs from the business on long-term growth ambitions and work with Global BG SC teams on long-term capacity planning.
• Identify UI-driven capacity requirements/CapEx investments through the process, prepare business case with the help of supply chain finance teams and get necessary stakeholder sign off.

Network Management:

• Network management for all strategic transformation, savings and resilience projects including drawing the project network, working closely with cross functional stakeholders and ensuring delivery on time in full.
• Ensure all quality and compliance controls are followed for all the networks in line with UI NPD Bluebook.

Performance Management:

• Build capabilities to measure and track performance for the PC BG globally:
• Service Level Measurement and Loss Tree Analysis
• Forecast Accuracy and Bias by different cuts (vertical, format, brand, sourcing unit)
• Action Planning to mitigate losses
• Overall Savings program for the BG
• Business waste trend
• Inventory trend (Fast moving vs. slow moving)

Professional Skills:

ESSENTIAL

• Bachelor’s degree in engineering or supply chain.

PREFERRED

• Candidates with APICS certification.

Experience Required:

ESSENTIAL

• 8 to 10 years of experience in Supply Chain
• Cross Border Supply Chain Experience
• Strong analytical skills
• Strong interpersonal skills

PREFERRED

• FMCG experience

Travel:

~10% of the time

Contacts:

Internal:

• UI Business Teams (Business Unit CD Teams, Business Group Teams, Finance Teams)
• Sourcing units
• UI Business Unit Supply Chain teams
• UI Procurement Teams
• Unilever Business Group and Business Unit Supply Chain teams

External:

• Collaborative Manufacturers (CMs)

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Work closely with business development team in sourcing and maintaining corporate relationships
• Contribute to marketing efforts, including promotions and awareness campaigns
• Oversee hiring and training of staff
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Oversee clinic finances including accountability for profit and loss of clinic
• Oversee billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience: -

• Possess at least Diploma in any field
• Previous experience in healthcare or clinic management role
• Good understanding of health screening, GP operations and front-of-house management
• Passion for working in in healthcare industry
• Excellent organizational, multitasking, and leadership skills
• Exceptional interpersonal and communication skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work in fast paced environment
• Salary offered will be based on individuals’ experiences and qualifications

Main / Key Responsibilities

1. Employee Relations

a. Ensure policies and procedures related to employee relations comply with tripartite guidelines/advisories and employment regulations. Upkeep documentation of policies and procedures.

b. Assist with development or update of polices and procedures when required.

c. Support the negotiation and administration of collective bargaining agreements.

d. Act as a liaison between management and union representatives, facilitating communication.

e. Assist in establishing a fair and robust framework for managing employee grievance and disciplinary regulations and work with HR business partners on adoption of framework.

f. Provide secretariat support during internal disciplinary reviews and

Investigations.

g. Develop communication material kits to convey desired messages clearly to employees.

h. Assist the assessment of business impact and risks in connection with labour relations, including regulatory requirements to management if required and to come up with the necessary action planning for risk management and mitigation.

i. Foster best practices in managing employee relations

2. Administration

a. Assist in other HR or office administration duties as and when assigned.

Requirements

• Bachelor’s degree in HR, Employee Relations, or Conflict Management.
• At least 3-5 years’ experience in Employee Relations and Union Management
• Excellent written and oral communication skills.
• Strong conflict resolution skills.
• Proven negotiating expertise.
• High level of trustworthiness and discretion.

· Candidates available on short or immediate notice preferred.

· Contract duration: 1 year.

Our client is a Non Profit Organization (NGO). They are looking for an Assistant Head of Research Centre to assist their team for the next phase of their business. They are located in Central, easily accessible.

Responsibilities of Assistant Head of Research Centre:

• Guide junior team members in researching Singapore’s unmet needs and oversee value proposition presentations for donors and stakeholders.
• Summarize and present research insights clearly for non-research audiences.
• Initiate and manage research projects aligned with organization’s philanthropic goals.
• Collaborate with external researchers to address key unmet needs.
• Ensure research findings inform donor engagement and grant-making.
• Stay updated on sector trends and share knowledge with the team.

Requirements:

• Postgraduate qualification in research for Social Science related studies
• Min 6 to 8 years of working experience in similar industry is highly prefered
• Strong in research paper writing and presentation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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