Total 7,399 Customer Service job vacancies in 3 changi business park crescent changi business park singapore

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Job Responsibilities

1) Assess and identify the individual needs of clients by using specific assessment tools

2) Formulate, develop and implement appropriate rehabilitative programs.

3) Monitor and evaluate clients' individualize needs and progress.

4) Be part of the multi-disciplinary team of various disciplines in the program.

5) Educate and Train caregivers in carrying out home therapy and program.

6) Keep abreast of current research and trends

Job Requirements:

1) Recognised Diploma / Bachelor Degree in Speech Therapy.

2) Registered or eligible for registration with the Allied Health Professional Council in Singapore as Full or Conditional Registrant.

Fresh graduates are welcome to apply. Salary will commensurate with qualifications and experience. Interested candidates are invited to submit their application via Email "[email protected]".

Faststream Recruitment has partnered with a global marine products and services market leader to identify, attract and engage an experienced Customer Service Executive.

Our clients are one of the world’s leaders in the marine products and services industry with a particular focus on the maritime and oil and gas markets. With an impeccable pedigree, a global reach and strong brand equity my clients are looking to add a high-performing and experienced Customer Service Executive to their team in Singapore.

The primary role as a Customer Service Executive is to manage all sales support and customer service activities of the Singapore accounts.
This role offers a hybrid working arrangement and 20+ days annual leave.

Job responsibilities:

• Manage the order-to-delivery process to ensure smooth delivery from start to end.
• Coordinating and processing of customer orders and related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct
• Working closely with the sales team to understand and execute the pricing strategy with the assigned customer account
• Ensure delivery requirements are accurate and handling any changes in delivery requirements if needed
• Resolve and escalate any order related problems and service recovery if appropriate
• Identify business development opportunities through customer conversations
• Pro-actively promote our products and services to any customer when the opportunity arises
• Maintain accurate information in the system
• Coordinate with other departments when needed

The selected candidate will work and integrate into a vibrant, multicultural environment with an excellent and dynamic company culture. On offer is also an attractive salary package that is negotiable for the right candidate.

Should you wish to discuss this interesting position in more detail, please contact me at: [email protected]

Pearlene Toh (EA Reg no: R22108102)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Position: Assistant Service Engineer/ Up to S$3,500/ Gul/ 5 Days/ Manufacturing/ Career Growth

Industry: Manufacturing/ Industrial

Location: Joo Koon (Gul)

Salary Range: S$2,500 – S$3,500

Our client, is the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

Job Responsibilities:

• To perform troubleshooting on various electrical circuitry

• Provide technical support for industrial technologies

• Assist Service Manager to manage the service department

• Lead a team of technicians and engineers to provide excellent service support

Qualifications:

• Degree/ Diploma/ Certificate in Electrical & Electronic Engineering

• Experience in troubleshooting various electrical parts or AC & DC motors, lead acid &lithium batteries, electrical control circuits.

• A good team player with good communication skills.

• Possess a local driving licence is a plus.

Job Reference ID: QX7RR93Y

Please submit your updated resume in word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Alternatively, you may email the updated resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Registration Number: R1215110

EA Personnel: Maggie Ye Kai

http://peopleprofilers.com

Customer Service Representative / Onsite Coordinator

• Working Days: Monday-Friday 7.30am-5pm
• Location: Changi North Crescent (Company Transport at East Side)
• Salary: $2300-$2800

Requirements:

• Education Qualification: Min. Diploma in relevant discipline
• At least 1 year of relevant experience in related field

Job Scope:

• Manage the Precision Measuring & Test Equipment (PMTE) master list and Calibration Database
• Track and ensure PMTE inventory in database are up to date, with supporting documentations (calibration reports, certificates etc.)
• Scheduling of PMTE for calibration
• Collection of pre-calibration PMTE from designated cells/ locations
• Delivery of post-calibration PMTE to designated cells/ locations
• Providing regular interval notification to end user/ department leader for upcoming due items
• Coordination between business site and calibration integrator
• Packing of PMTE for local/ overseas shipment
• Process shipment/ PR/ PO documentations for calibration, using ESA form system and SAP, and coordination with ESA departments
• Update inventory records (IN/ OUT) when PMTE is sent out for calibration and received from calibration
• Ensure calibration reports are accurate and meet PO requirements
• Archival of calibration reports (including cover letters, record of measurements etc.) into database
• Report to HQ

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Brief Job Description

•  Care and nurture a group of school-going children before and after school hours.
•  Provide homework supervision, plan and conduct programmes and activities for children.
•  Inculcate positive values and instill discipline in these children.

Requirements

•  Have a passion to work with children and their family.
•  With at least 5 G.C.E. “O” level qualification

Location: Shenton Way

Working hours: Mon – Fri, 8.30am – 6pm

Duration: 12 months contract

Key responsibilities:

• Assisting the sales team with administrative tasks such as data entry, order processing, and preparing sales reports
• Lead generation
• Telemarketing to prospective leads
• Follow up on potential leads and convert into sales
• Operational & administrative processes supporting end to end service
• Support marketing activities including roadshows

Requirements:

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office suite
• Ability to work independently and as part of a team

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile or email resume to [email protected] to apply.

https://go.persolkelly.com/job/apply/6189

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1108634 Lim Shi Mei

The Company

Our client, a global company in the engineering sector, is currently looking for an Office Admin / Receptionist to join their dynamic team.

The Role

The role entails managing reception duties, providing support for office management, coordinating with external vendors, handling office administration and procurement tasks, overseeing facilities management, offering HR support particularly in people culture management, and assisting in the organization of company events.

Your Profile

You should possess at least a Diploma in any fields, with some relevant experience in handling office administrative duties. You are expected to have good communication skills with the ability to communicate internally with team members as well as externally with clients. Fresh graduates are welcome to apply.

Apply Today

Please send your resume, in WORD format only and quote reference number ET12911956, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Tan Yee Le (Elise) EA Registration no.: R1330020

Working Days/Hours: Mon – Fri, 8.30am – 6pm

• Lead generation
• Telemarketing to prospective leads
• Follow up on potential leads and convert into sales
• Operational & administrative processes supporting end to end service
• Support marketing activities including roadshows

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Working Days: Monday - Friday
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• 2 Locations: Raffles Place / One North MRT [ fix location ]
• Salary: $1,700

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

*SECTION A: POSITION SUMMARY*

- Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.

*SECTION B: KEY RESPONSIBILITIES AND RESULTS*

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

Service Crew (Salad Bowl)

Working Days: Monday - Friday
Working Hours: 7am - 6pm / 930am - 830pm (Rotate shift , 1 hr break time)
Salary: $2000 - $2400
Location: Near to Raffles Place MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

You are expected to collaborate with Tokyo HQ, Department Heads of IT and local IT staff at offices and subsidiaries in Asia-Oceania region. The roles include but not limited to the followings:

· Collaborate effectively with various colleagues within the IT department at Tokyo HQ, as well as with local staff in offices and subsidiaries across the Asia-Oceania region.

· Manage regional rollouts of IT initiatives, including digitalization projects (generative AI, business intelligence tool, etc.), ensuring on target delivery.

· Assist in improving IT implementations within the region, as well as attending to requests for advice from entities in the region.

· Review each local offices’ own IT projects, provide advice and support to ensure success of them.

· In response to subsidiaries' requests, provide IT knowledge and support work for solving problems.

· Effectively handle all written communications including the preparation of technical documentation such as policies, project plans, and reports in Japanese and English. Ensure comprehensive understanding and management of written instructions and project documents to address gaps and drive project success.

· Conduct IT seminars (security awareness improvement, digitalization, IT governance, etc.) and maintain training materials in Japanese and English.

Coordinate the annual regional IT Conference.

Job Requirements

· Well-versed technical skills of IT infrastructure (PC, server, LAN, internet, Microsoft365, etc.)

· Knowledge of application software and general business process (Accounting, HR, etc.)

· Advanced proficiency in Japanese and English (listening, speaking and writing) to communicate effectively through phone calls, emails and/or meetings with Tokyo HQ, Mitsubishi Corporation’s group companies and/or local and/or Japanese staff.

· Working professional proficiency in Japanese and English - Able to fully participate in online, in person interactions and work independently in Japanese.

· Cross-cultural efficacy to facilitate effective communications with Tokyo HQ and regional offices.

· More than 3 years’ experience in abovementioned requirements.

Job Descriptions:

• Lead generation
• Telemarketing to prospective leads
• Follow up on potential leads and convert into sales
• Operational & administrative processes supporting end to end service
• Support marketing activities including roadshows

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Responsibilities

• Collaborate closely with business stakeholders to gather and analyze requirements for cross-domain integration between SAP and CRM
• Design, configure, and implement solutions that facilitate the integration of SAP SD/CS modules with CRM ensuring data consistency and process efficiency
• Provide expertise in mapping sales, service, and customer management processes across domains to identify integration points and data exchange requirements
• Work closely with Group IT to develop and implement interfaces and data migration strategies between SAP SD/CS and external systems
• Conduct testing, validation, and documentation of the integrated solutions to ensure they meet business requirements and comply with best practices
• Participate in CAB, regular meetings, and discussions with Local and Group IT teams to share updates, gather feedback, and align on project timelines and deliverables
• Provide training and support to end-users on the integrated systems, to ensure smooth adoption and utilization

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• Minimum 1 year of experience in SAP SD/CS modules, with a focus on cross-domain integration
• Fresh graduates are welcome to apply
• Strong understanding of SAP SD/CS modules and their integration capabilities with external systems.
• Experience in coordinating with technical teams and business stakeholders to ensure successful integration projects
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• SAP certifications in SD and CS modules are a plus
• Experience in data migration and system interfaces is desirable
• Willing to travel (30%)
• Willing to work at Loyang Way area

Job Descriptions

1. Beverage Preparation:

• Prepare and serve a variety of alcoholic and non-alcoholic beverages with accuracy, consistency, and creativity. Master the art of mixing cocktails, ensuring they are balanced, visually appealing, and reflect our brand standards.

2. Menu Knowledge:

• Familiarize yourself with our beverage menu, including cocktails, wines, beers, and non-alcoholic options. Be able to recommend items, provide descriptions, and suggest pairings to enhance the guest experience.

3. Customer Engagement:

• Interact with guests in a friendly, attentive, and professional manner. Anticipate their needs, answer questions about our beverages, and make personalized recommendations based on their preferences.

4. Upselling and Revenue Generation:

• Demonstrate a strong sales ability by upselling premium spirits, recommending specialty cocktails, and promoting limited-time offers or featured beverages. Contribute to the overall revenue goals of the establishment.

5. Cleanliness and Organization:

• Maintain a clean and organized bar area, ensuring all equipment, glassware, and utensils are thoroughly cleaned and sanitized. Regularly restock supplies, garnishes, and ingredients to ensure efficient service.

6. Knowledge and Skill Development:

• Stay up-to-date with current industry trends, new cocktail recipes, and mixology techniques. Participate in training and development sessions to expand your knowledge of beverages, including spirits, wines, and beers.

7. Cash Handling:

• Process transactions accurately and maintain proper cash handling procedures. Handle guest payments, operate the cash register or POS system, and maintain a balanced cash drawer.

8. Collaboration:

• Work collaboratively with other team members, including servers and kitchen staff, to ensure smooth service operations, effective communication, and a positive work environment.

9. Safety and Compliance:

• Adhere to all relevant health and safety regulations, as well as company policies and procedures for responsible alcohol service. Ensure that guests are of legal drinking age and refuse service when necessary.

10. Continuous Improvement:

• Demonstrate a commitment to personal and professional growth by seeking feedback, attending training sessions, and actively seeking opportunities to expand your skills and knowledge.

Job Requirements

• Beginners can apply

Benefits

• Incentive quarterly.
• 12 days annual leave.
• Good medical benefits.
• Meals and transport provided.

Working hours

• 6 day week. Straight shifts 12pm to 8pm or 4pm till 12am.
• 50 hours a week average.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2500 - $3500

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Customer Service Representative / Onsite Coordinator

• Working Days: Monday-Friday 7.30am-5pm
• Location: Changi North Crescent (Company Transport at East Side)
• Salary: $2300-$2800

Requirements:

• Education Qualification: Min. Diploma in relevant discipline
• At least 1 year of relevant experience in related field

Job Scope:

• Manage the Precision Measuring & Test Equipment (PMTE) master list and Calibration Database
• Track and ensure PMTE inventory in database are up to date, with supporting documentations (calibration reports, certificates etc.)
• Scheduling of PMTE for calibration
• Collection of pre-calibration PMTE from designated cells/ locations
• Delivery of post-calibration PMTE to designated cells/ locations
• Providing regular interval notification to end user/ department leader for upcoming due items
• Coordination between business site and calibration integrator
• Packing of PMTE for local/ overseas shipment
• Process shipment/ PR/ PO documentations for calibration, using ESA form system and SAP, and coordination with ESA departments
• Update inventory records (IN/ OUT) when PMTE is sent out for calibration and received from calibration
• Ensure calibration reports are accurate and meet PO requirements
• Archival of calibration reports (including cover letters, record of measurements etc.) into database
• Report to HQ

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Location: Novena / Orchard
Salary: $2800 - $3500 (depend on exp)

Job Descriptions

• Attend to public enquiries of services available
• Liaise with relevant departments to address patients’ feedback and concerns
• Evaluate feedback forms and work with various stakeholders to identify potential service gaps and feedback that require intervention
• Ensure Feedback forms’ data are entered promptly and accurately into the database, and coordinate family conference where necessary
• Provide administrative support to the department, including minutes writing, preparing presentation materials, and collating and analysing of data

Job Requirements

• With 2 to 3 years of relevant experience
• Experience in insurance claims is a plus.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

As an IT Support Specialist, the incumbent will be part of our in-house IT team who will be responsible in performing endpoint device deployment and management. The incumbent will also support the Regional and Global IT team in any projects and assignments as required.

Responsibilities:

• Perform Endpoint device deployment and management.
• Perform Endpoint support for members who work in the office or work remotely.
• Perform system administration and management.
• Assist in server administration and daily maintenance.
• Monitor and maintenance of desktops, servers, network devices and peripherals.
• Perform system maintenance and upgrades.
• Perform Server Room routine health checks and regular maintenance.
• Participate in problem management; assist with regular inspection and maintenance of IT asset management, information systems and equipment.
• Perform troubleshooting to diagnose and resolve problems (debug, repair, mitigate, replace,).
• Responsible for the implementation of application systems and IT infrastructure according to daily maintenance, changes or project needs.
• Working with the Regional IT team and Global IT team for any projects and assignments as required.
• Undertake ad-hoc IT-related tasks as required.

Requirement:

• Higher Diploma or above, major in computer science and technology or related fields.
• Degree, major in computer science and technology will be an advantage.
• Professional qualification (ITIL and PMP) will be an advantage.
• At least 3 years’ experience in IT support for desk side and server side.
• Working experience in medium-sized enterprises or cross-regional group companies is preferred.
• Familiar with desktop operating systems, Microsoft Office and other software, basic knowledge of application systems, databases, servers, and networks.
• Good customer service awareness, communication skills and teamwork skills.
• Strong problem-solving and learning ability.
• Ability to be a self-starter and self-paced.
• Capable of working independently with less supervision.
• Willing to work in a fast-paced environment.

Please be informed that this is a 1-year contract position. (Subject to conversion)

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Salt is looking to hire an Application Support Analyst for a Global Financial Services client for 6 months & renewable contract role. In this role you will be providing operational support for the client’s infrastructure analysis system.

Responsibilities:

• Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Environment
• Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments.
• Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.
• Identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.
• Complete ownership of ensuring that changes were fully completed, and any affected services restored.

Skills:

• Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience.
• Prior experience with any of these technologies: Ansible, AWX, Service Now, Cutover, Kafka, Kubernetes.
• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.
• Experience with Application Support in a Linux environment.
• Experience of Operations automation using metrics, tracing and logs combined with scripting and/or open-source tools is a bonus

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147