Total 7,222 Customer Service job vacancies in 5 CHANGI BUSINESS PARK CRESCENT CHANGI BUSINESS PARK SINGAPORE

Monday - Friday 8am - 6pm

$2400 - $2600 (depending on related experience)

Raffles Place / Marina Bay Financial Centre (Downtown MRT)

Job scopes:

• Welcome, assist and direct visitors
• Handle concierge duties
• Check visiting guests’ fulfillment and issue visiting badges
• Maintain an information directory to all departments served by a telephone system for reference in making calls
• Receive and screen phone calls to determine appropriate department or representative to direct to
• Provides information to guests and staff in person or by phone
• Make quick response to phone calls or emails in a professional manner
• Checking availability and booking of meeting rooms in the office
• Manage the meeting rooms booking system and ensure that rooms are allocated efficiently

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

about the company

Our client has an outstanding international reputation in providing storage solutions particularly for chemicals, oil and gas.

about the job

• Oversee daily order management and execute process and guidelines.
• Define, lead and enhance strategies for service excellence.
• Maintain excellence in service recovery, emphasising the prevention of recurring service problems.
• Develop the team and review individual performances (growth planning, goal setting etc.)

skills and experience required

• Min. 10 years of experience in B2B leadership in customer service operations.
• Degree in Supply Chain/Business or any other relevant fields.
• Passionate in customer excellence

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Contract duration: 18 months contract

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities

• Receive queries and requests from phone calls and emails
• Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
• Provide accurate, personalised and anticipatory service with complete resolution
• Take necessary action to provide first call resolution within the required response time
• Ensure customer’s issues are resolved, follow up with customers via call and email where necessary
• Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
• Work as a team to ensure that the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads / Manager
• To attend briefings/trainings conducted by Team lead / clients or Managers

Requirements

• Min. Nitec
• Excellent verbal and written communication skills
• Strong phone and verbal communication skills along with active listening.
• Organised, Self-motivated, Positive attitude and Result-oriented

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

One of our clients is looking for a candidate with the below given skills:

The Onsite Support Engineer is responsible for delivering high-quality technical support and maintenance services to clients directly at their locations. This role encompasses a wide range of IT-related tasks, including troubleshooting, installation, configuration, and maintenance of hardware, software, and network systems. The successful candidate will demonstrate exceptional problem-solving skills, the ability to work independently, and a strong commitment to customer service.

Key Responsibilities:
• Technical Support and Troubleshooting:
o Provide onsite technical support for a wide range of IT issues, including hardware, software, and networking.
o Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
o Conduct system diagnostics using appropriate tools and techniques to identify root causes of issues.
o Implement fixes and solutions in a timely manner to ensure minimal disruption to client operations.
• Hardware and Software Management:
o Perform hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices.
o Install, configure, and update software applications and Windows operating systems.
o Ensure proper licensing and compliance with software regulations.
o Keep systems updated with the latest patches, updates, and security measures prior to machine deployment.
o Weekly Meeting room maintenance.
• Client Communication and Relationship Management:
o Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
o Maintain a professional and positive relationship with clients, ensuring high levels of satisfaction.
o Provide training and guidance to clients on the use of IT systems and applications.

________________________________________
Qualifications:
• Education:
o Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience:
o Minimum of 2-3 years of experience in IT support or a related role.
o Proven experience with Windows and MS Office Application Support.
Skills:
o Strong troubleshooting and problem-solving skills.
o Excellent communication and interpersonal skills.
o Ability to work independently and manage time effectively.
o Knowledge of IT security principles and best practices.
o Proficiency with remote support tools and diagnostic utilities.
o Stock and Asset Management
o Basic networking TCP/IP, DNS, DHCP troubleshooting
• Certifications (If Any):
o Relevant certifications such CompTIA A+, Microsoft Certified Professional (MCP) or similar are preferred.

Service & Bar Associate / Lead

• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.
• Working days: 5 or 6 days alternating, 44 hours excluding break time

Responsibilities:

• Greet and interact with customers.
• Provide high quality of customer service to customers meeting the required service standards.
• Prepare coffee-based beverages, teas and food according to PV’s unique recipes and procedures.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Follow SOP on food & beverage preparation and order system.
• Performing cashiering duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Job Description:

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• A pleasant personality & good interpersonal skills

• Attending to customer enquiries & handling incoming call
• Prepare quotation, process customer order & follow-up on outanding payment upon job completion.
• Prepare and tracking of service contract.
• Provide full admin support to service department
• Undertake other adhoc assignments and duties

Requirements:

• Proficiency in MS Office
• Knowlegdge in ERP System
• Good customer service skills
• 5 days work week
• Work location: Tuas Link
• Salary up to $2,700

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)

• Salary: Up to $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

My client is seeking individuals who excel at navigating complex IT landscapes, particularly within the Finance sector. If you are passionate about driving meaningful change and possess strong analytical and problem-solving skills, we encourage you to apply for this opportunity. Candidates must have Oracle Fusion Cloud or Onestream experience.

Key Responsibilities:

Application Support:

• Provide support for Core Finance Applications, including OneStream XF and Finance Data Warehouse.
• Troubleshoot and resolve issues with existing custom reports and integrations.
• Lead discussions and workshops to gather information for new requirements, including reports and integrations.
• Document user requirements into functional and technical specifications.
• Develop and enhance reports and integrations for finance applications.
• Prepare and execute functional testing scenarios, unit tests, and system integration tests.
• Conduct user training and manage user testing.
• Prepare migration and deployment documentation; participate in CAB and release management processes.

Group Liaison:

• Facilitate and lead discussions with Product and IT owners for all group-owned applications.
• Address end-to-end questions and facilitate technical discussions with stakeholders.
• Ensure all changes to finance applications align with group design principles, liaising with Enterprise IT for necessary approvals.
• Participate in group-wide finance application upgrades, ensuring no loss of functionality or service degradation.

Project Management:

• Contribute to project management processes, including status reporting, risk management, issue resolution, change management, and compliance management.

Domain-Specific Skills:

• Minimum 3 years of experience as a Techno-Functional Consultant with OneStream XF and at least 5 years with leading EPM tools such as Anaplan, Jedox, Oracle EPM, etc.
• Strong understanding of EPM planning, budgeting, allocations, consolidation, and MI reporting processes.
• Working knowledge of accounting and chart of accounts.
• Proficiency in MS-SQL and experience with enterprise visualization tools like Power BI.

If you are keen send your updated resume to me at [email protected]

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Position: AR Claims Executive (Surgery Centre)

• 5 days (9am-6pm)
• Salary: $3,000 -$3,600
• The Heeren (Orchard)

Requirements:

• Degree or Diploma in accounting or equivalent fields with minimum 2 years of Account Receivable experience
• Experience in handling large volume of transactions
• Experience in using MYOB accounting software.

Job scope:

Account Receivable

• Handle full spectrum of Accounts Receivables and activities
• Gather and verify invoices for appropriate documentation prior to payment
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Support department adhoc duties when needed

Claims

• Submit of e-claims through the Mediclaim portal in accordance to the Medisave Regulations
• Update the Medisave summary file on the submission and status of claims
• Check and ensure claims payment from various institutions are tally with no discrepancies and follow up with relevant parties on any claim issues
• Issue of final bill or cheque refund to relevant parties
• File and organize all related documents, ensure accuracy and done in a timely manner
• Handle of all emails and calls on claim enquiries
• Maintain prompt communication with both internal and external parties
• Provide the required support with the objective of providing quality claim service experience

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Scopes:

• Provide general admin duties (eg. Scan documents, filing, data entry)
• Other ad-hoc duties as assigned

Requirements:

• Min Higher Nitec/A-level/Poly graduate
• Preferably with working experience relevant to customer service support
• Proficient in Microsoft Office
• Able to start work as soon as possible
• Dress code: Smart Casual

Qualities:

• Possesses a pleasant disposition
• Possesses good interpersonal skills and able to work in team/autonomously
• Able to multi-task and work efficiently
• Excellent communication and organizational skills required

• Position: F & B Service Ambassador
• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: up to $2500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Responsibilities

· Collate best practices/common errors

· Maintain FAQ on Sharepoint

· Download data from various systems eg CRM, R2Web & FINIQ

· Run Power Query & Macro to generate daily SPI

· Assist sales staff to access client info (might need to work on weekends based on requirement)

· Other ad-hoc duties as assigned by supervisor

Skills/Requirement

· Minimum Diploma Holder

· At least 1 year’s experiences is preferable but not a must

· Independent, self-motivated and a good team player

· Proficient in MS Office Applications especially MS Excel

· Excellent time management skills and prioritize workloads within tight deadlines

· Good communication and interpersonal skills

Work location: Novena

Working hours: Mon - Fri (830am - 5pm)

Salary: $13.45/hour

Contract period: till end December 2024 2024 (extendable)

Responsibilities

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements

• At least A level/diploma
• Able to commit immediately
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Holland Village (Walking distance from Holland Village MRT)

- Able to commit for at least 1 to 3 months or long term

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Holland Village" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

0.5-month completion bonus

Working Hours: 9-6pm, 100% office

Details:

• Experience in full sets of shipping documentation, with LC experience prefer
• Immediate or short notice only
• 12-months contract, convertible or extendable subject to business need

Responsibilities:

• Manage a full set of Import/Export, Letter of Credit, and banking documents.
• Prepare an accurate and complete range of shipping documents, including Invoice, Packing List, Certificate of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc., in a timely manner.
• Coordinate with suppliers, customers, and forwarding agents to ensure smooth and timely cargo delivery.
• Communicate directly with shipping lines for draft Bill of Lading (BL), BL amendments, and master BL security printing.
• Calculate pricing for hedge contracts to ensure correct invoicing.
• Review all documents to ensure compliance with Sales terms, L/C terms, and customer requirements.
• Follow up on deposit/LC issuance to ensure required payments are received before shipment.
• Ensure the title of goods is transferred only as required based on payment terms.
• Interact with customers to provide and process information regarding inquiries, concerns, and requests about documentation and operational matters in a timely and accurate manner, ensuring excellent customer service.
• Collaborate with other teams, such as traders and fixation, to meet customer needs and promptly resolve any issues.
• Handle ad-hoc tasks assigned by the team leader.

Requirements:

• Minimum Diploma and above
• Preferrable with LC knowledge
• 3-5 years working experience in Customer Service and managing shipping documentation
• Able to work independently and work within tight deadline

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job description:( In Detail):

• Experience with administration of messaging system including MS Exchange Online/Exchange 2016 (Hybrid)/Email Security Gateways/Fax and SMS technologies.
• Good understanding in firewall, internet proxy and networking technology, MS Azure (Enterprise Application), MS Azure (Conditional Access).
• Strong knowledge of M365 services/capabilities.
• Administration experience in an enterprise IT environment, having performed operational and break/fix activity.
• Proficient in PowerShell scripting.
• Demonstrate strong analytical, troubleshooting, and problem solving skills.
• Good team player who is keen to learn and able to work independently.

Responsibilities:

• Maintenance support for messaging system including MS Exchange Online/Exchange 2016 (Hybrid)/Email Security Gateways/Fax and SMS technologies.
• Provide hands-on support of Microsoft 365 technologies, such as SharePoint, Teams, M365 apps and any related technologies the organization may involve.
• Troubleshoot and resolve varying levels of technical issues, from network to application layer.
• Support Windows Server OS upgrade activity for on prem messaging servers hosting NetLynx SMS Gateway/GFI Fax Gateway/Exchange 2016 (Hybrid)
• Conduct due diligence, work out change plans (implementation/roll back/test), communicate and execute the plans.
• Work with stakeholders to optimize usage and adoption of Microsoft O365 solutions.
• On-call rotation for escalations from service desk.

SKILLS: MS Exchange Online, Exchange 2016 (Hybrid), Email Security Gateways, Fax and SMS technologies, PowerShell, MS Azure, SharePoint, Teams, M365

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Field Service Engineer

( Air conditioning contractor )

• Salary: $3,200 - $4,200
• 5.5day work (Mon-Fri 9am – 6pm & Sat 9am – 12noon).
• Working Location: Kampong Ampat [Tai Seng MRT / Bartley MRT]

Benefit & Allowance

• PB base on KPI around 20% of annual salary
• Transport allowance
• Company mobile

Requirements:

• NTC /Diploma in Building Services, Electrical or Mechanical Engineering
• At least 1 year's experience in the M&E industry, preferably with relevant experience in data centre or mission critical infrastructures
• Execute Preventive maintenance, troubleshoots at client site.

Responsibilities:

• Carry out service, maintenance, commissioning, troubleshooting, installation, warranty repair and any other specialist service on the complete range of company product.
• Carry our service work to the highest possible standard in line with company policy & procedures and industry-recognized best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense.
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis.
• During your day-to-day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office.
• Supervise subcontractors working on behalf of company.
• To ensure that experience is passed on to the rest of the company service team through mentoring and training.
• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition.
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all times including but not limited to company’s staff
• Perform any other duties from time to time, whether ad-hoc or otherwise

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Infra Skills

• Facilitate the infrastructure for Core banking application with Hardware procurement, Software installation, Disk & Filesystem planning, Server configuration, Environment Setup, establish & troubleshoot e2e interface connectivity with MQ, JMS , dB Adaptors, SSH.
• Co-Ordinating with Bank’s various Enterprise Support Team like Unix, Oracle, Storage, TSM, JMS, Dweb and process team like Change Mgmt, Provisioning, Security & Audit.
• Conduct TRM (Technology Road Map) checks, Plan & Execute the Upgrades for Products like OS, MQ, Oracle to ensure Core Applications are technologically Up-to-Date.
• Plan and Execute complete Migrating projects like server Migration, Data Center movement.
• Conduct major upgrade like OS Upgrade, MQ Software Upgrade etc.,
• Configure, Develop, Test monitoring and alert mechanism using Geneos.

Prod Support and Responsibilities

• Provide L2/L3 level PROD support during the critical prod Issues
• Support weekend DR, Perform sanity check , Provide IT validation evidences, ensure the system is restored normal for smooth BAU.
• Knowledge on SSL certificate, Keystore, Bank Root certificates. Responsible for monitoring, renewal of PROD SSL certifications

Release

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Requirements

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

· Fluent in both English and Chinese to communicate with Chinese associate.