Total 7,368 Customer Service job vacancies in 5 changi business park crescent changi business park singapore

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Client Support.

Principal Responsibilities

• Production of performance, attribution and bespoke reports on a monthly/quarterly/annual basis
• Produce, Monitor and Evaluate Investment Performance Analytics for mandates and funds across Alts Asset classes. Maintenance and update of Golden Source return streams. Attribution analysis to be obtained from HSBC proprietary systems, 3rd Party Systems, and Spreadsheets
• Production of monthly performance summary sheets, and ex-Post risk measures for all major investment teams. Summary sheets are distributed to fund managers, team heads and HSBC senior management
• Accurate and timely production and distribution of Client Reporting & Product Specialist monthly and quarterly reporting
• Production and collation of performance related reports submitted to CIOs for presentation to HSBC Boards on a quarterly basis
• Import and check for accuracy the monthly performance and benchmark returns for GIPs accounts where applicable
• Provide stock/fund analysis, statistics and attribution for RFP’s, consultant surveys, questionnaires and new business pitches
• Proactively suggest enhancements to internal and 3rd party systems, ensuring business needs are continually met. Work with IT to specify, test and release any enhancements to the production environment
• Answer ad hoc queries related to fund performance and benchmarks
• Liaise with third party external measurers to ensure the accuracy of HSBC related data. Ensure that knowledge of the systems is up to date

Customer / Stakeholder

• Manage the stakeholders by having a constant line of communication and proactively considering the issues and plan for key risks and developments
• Business CIOs, Global & Local Boards, Internal and External Investors, Marketing and Sales
• Team player, willing to help out and support other team members
• Ability to quickly learn and absorb new tasks, present results to senior Business managers, and cascade knowledge across peers
• Motivate and inspire team members to perform their best and upskill the team members by providing training and guidance where possible

Leadership and Teamwork

• Team player, willing to help out and support other team members
• Ability to quickly learn and absorb new tasks, present results to senior Business managers, and cascade knowledge across peers
• Motivate and inspire team members to perform their best and upskill the team members by providing training and guidance where possible

Operational Effectiveness & Control

• Ability to work under pressure to produce accurate and timely output
• Have a conscious and risk mind set
• Work accurately under the pressure of strictly enforced deadlines
• Communicate effectively with senior management to present performance data, understand the evolving Business requirements, and proactively react to ensure the Performance department is continually meeting these needs
• Demonstrate an understanding and a willingness to learn the mathematical concepts of complex financial instruments, allowing accurate reporting and analysis within the framework of Performance Analysis
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy
• Understand the Treating Customers Fairly (TCF) principles, HSBC Asset Management’s TCF philosophy and how this affects your role. Act in a manner that takes account of these principles to ensure fair outcomes for customers

Qualifications

• Preference for a numerical/business related degree, and/or CFA/CAIA/MBA qualifications
• Relevant work experience within an asset/investment management company
• Preference for candidate with strong knowledge and experience of alternatives assets like Real Assets, Private Equity, Venture Capital, Hedge Funds and Infrastructure investments
• Strong interpersonal skills are sought as he/she would need to liaise with multiple stakeholders and functions sometimes in really senior positions
• Candidate should be able to demonstrate IT literacy, with strong Excel skills a must
• Preference for prior experience using FactSet B-One

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JZGY

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service Technician required to work on a wide range of NOV Manufactured equipment including Pressure Control Equipment. Zoned certified Diesel engines and Winch units. Must be able to read technical drawings and follow detailed engineering procedures.

Job Description

• Familiar with the standard products of the Company and be fully conversant with the assembly drawings and Bill of materials
• Ensure products are assembled in accordance with approved drawings and specifications
• Complete all service-related documentations, including service reports, work orders & assembly data sheets
• Proficient in using all components, equipment, tools and techniques used in the workshop
• Reporting observation of any mistakes, omissions or alterations necessary to drawings or bills of materials

Job Requirement:

• Preferably 2 years working experience in a workshop environment or with servicing of oilfield equipment.
• At least 2 years' Mechanical experience on diesel engines and pressure testing
• Ability to read complex engineering drawing
• Proficient in the use of small tools
• Computer literate and competent with Microsoft Office
• Diploma or minimum Higher NTEC or NTC2 or 3
• Candidate requires to travel for onsite field work at customer locations and offshore installations

After School Student Care Teacher (Math & Science subjects)

Basic Salary: $3000-$3500
Working Hours: 44hrs/week
Working Location: Farrer Park

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Math or Science.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Preferably Both Math & Science)

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Main Duties and Responsibilities

Programme Management

• Organise Student Orientation.
• Ensure students are registered for e-attendance system.
• Monitor students' attendance and provide students enrollment data to external vendor for tabulation.
• Manage Student Learning Management System for students and teaching staff. (include creation of account, module enrolment and de-activation of inactive students etc)
• Monitor students’ course fee payment.
• Process royalty payment.
• Monitor students' term enrolment and provide advice on their pathway.
• Ensure accurate module enrolment in the Student Management System.
• Assist in the planning of students' graduation ceremony.
• For graduated students: ensure that student pass are cancelled and status in eteams are updated.
• Ensure End of Course Evaluation are done for modules conducted.
• Process students’ request – deferment, withdrawal, progamme transfer etc.
• Provide Course counselling to students who transferred to new programme.
• Attend to students' enquiries (walk-in I emails) and Hive service.
• Liaise with University partners on students' administrative matters. (For university programmes)
• Liaise with exam department on exam/re-exam related matters.

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Diploma/ Degree In any discipline.
• Prior experience in Private / Education Industry will be an added advantage.
• Good team working skills and a flexible approach to delivering team results.
• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.
• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
• Good understanding of higher education qualifications in Singapore and Internationally.
• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. Knowledge and experience in using resource optimization tools will be advantageous.

• Working days: Monday - Friday
• Working Hours:
  School Holidays : 7am-2pm & 12pm to 7pm ( 2 shift)
  Non School Holiday: 12pm-7pm
• Salary: $1500 - $1700
• Location: Ubi Ave

Responsibilities:
Admin

• Handle administrative matters to support enrolments and centre operations
• Manage attendance of students
• Key in data ( School fees )
• Support ad-hoc centre activities
• Support orientation scheduling and administrative matters

Student Care Teacher (Relief)
• Guide student on their school homework and assignments
• Conduct daily student care and school holiday programs
• Monitor and record the student’s progress and ensure that learning goals are met
• Develop and implement new lesson plans and other creative activities
• Create a fun and interactive learning environment
• Communicate with parents on their child’s learning progress
• Provide administrative support for the centre’s operations and events

Requirements:

• Minimum O levels
• Basic computer knowledge ( Excel , Word , Powerpoint)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are one of world's leading life insurance brokers in the field of Private Placement Life Insurance (PPLI) with our headquarters in Switzerland seeking high performing candidates to grow with us in Asia. In our dynamic team you will be encouraged, challenged, and empowered to be your best self. We would like to thrive with you to provide excellent services to our clients and partners around the world.

Responsibilities & Tasks

• Support Sales Partners to provide customized insurance-based solutions to High Net Worth (HNW) clients
• Provide end-to-end case management support and ensure efficient execution of insurance applications and liaison with insurance carriers and business partners internationally
• Prepare illustrations and product comparisons for client presentations
• Arrange medical examinations and ensure fulfillment of underwriting requirements
• Provide after sales policy services support
• Participate in improvement of internal processes and ad-hoc assignment or projects when required

Requirements

• Bachelor Degree holder, preferably in any business related disciplines
• Minimum 3+ years of relevant working experience in insurance administration support/ client servicing/ sales operations in an insurance company and/or brokerage
• Client centric with excellent communication skills in English and preferably in Chinese
• Flexible, detail-minded with distinctive service mindset
• Ability to work independently and proactively
• Ability to multitask and work in fast-paced environment
• Willingness and ability to share and impart knowledge & skills to team members
• Resilient, flexible & ready to go the extra mile

What we offer

• A challenging and demanding work environment in a dynamic, success-oriented team
• Attractive Renumeration package

We are seeking a talented and experienced Senior Performance Marketing Manager to join our team. As a Performance Marketing Manager, you will be responsible for developing, implementing, and optimizing performance marketing campaigns across various digital channels to drive customer acquisition, retention, and revenue growth.

Responsibilities:

1. Develop and execute comprehensive performance marketing strategies to meet business objectives and KPIs.
2. Plan, implement, and optimize paid advertising campaigns across various digital channels such as search engines, social media platforms, display networks, and other relevant channels.
3. Conduct thorough keyword research and audience targeting to optimize campaign performance and maximize ROI.
4. Analyze campaign performance metrics, track KPIs, and provide regular reporting and insights to stakeholders.
5. Continuously monitor and optimize campaigns to improve performance, including A/B testing, ad creative testing, landing page optimization, and bid management.
6. Collaborate with internal teams, including creative, product, and analytics teams, to develop effective marketing assets and landing pages.
7. Stay updated on industry trends, best practices, and new technologies in performance marketing, and implement innovative strategies to stay ahead of the competition.
8. Manage relationships with external agencies and vendors to ensure campaign objectives are met within budget and timelines.
9. Identify opportunities for growth and expansion into new markets or channels based on performance analysis and market research.
10. Work closely with the marketing leadership team to develop overall marketing strategies and contribute to the company's growth initiatives.

Qualifications:

1. Bachelor's degree in Marketing, Business Administration, or related field. MBA or advanced degree is a plus.
2. Proven experience in performance marketing, digital marketing, or a related field, with a track record of successfully managing and optimizing digital advertising campaigns.
3. Strong analytical skills and proficiency in data analysis tools such as Google Analytics, Google Ads, Facebook Ads Manager, etc.
4. In-depth knowledge of digital advertising platforms, ad formats, targeting options, and best practices.
5. Excellent communication skills with the ability to effectively collaborate with cross-functional teams and communicate complex ideas in a clear and concise manner.

Job Responsiblities:

1. Assist in the formulation of strategies to build a lasting connection with consumers

2. Plan and monitor the ongoing company presence on social media (Instagram, Wechat, Facebook etc.)

3. Launch optimized online adverts through Google Adwords, etc. to increase company and brand awareness

4. Provide creative ideas for content marketing

5. Identify the latest trends and technologies affecting our industry

6. Coordinate public relations with media agencies and vendors if any

7. Any other duties when assigned

Requirements:

- At least Bachelor's Degree / Post Graduate Diploma / Professional Degree in Marketing or equivalent

- Able to work tuition centre working hours

- Required Skills (s): Microsoft Office

• Able to achieve monthly sales target
• Able to assist in business development and channel/referral scheme in the education industry
• Responsible for the external and internal promotion, marketing and sales of the various programs
• Responsible for business volume for the assigned range of programs
• Develop sales & marketing strategies and provide direction and support for its implementations
• Maintain high level of relationship with students, clients and partners
• Involvement in marketing and sales campaigns, including advertising, cold calling, exhibitions or education fairs and other public exercises
• Preparation of relevant reports crucial to the effective monitoring and evaluation of the sales performance and the programs
• Attractive commission payout

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Candidates should possess one or more of the following skills:

• Strong understanding of industry and enterprise business/ customer processes and
• relevant application of CRM concepts to these process
• Define, design and deliver best in class functional architecture and solutions
• Successfully executed at least 3 end to end IT projects: requirements, gathering/analysis, solution functional design, system configurations, testing, training, documentations, go live, support
• Participate and lead one of more projects
• Advantage: Experience in Microsoft Dynamics CRM or leading Enterprise CRM packages (e.g. Oracle/Siebel, Salesforce, SAP CRM, etc.)
• Advantage: Proven Project management skills/ PMP certified

Requirements

• Computer Science or related discipline Diploma or Degree from a reputable institution with 2-10 years of relevant experience
• Client focused; Passionate about delivering best in class solutions to clients
• Excellent written and verbal communications skills
• Responsible, proactive, problem solver
• Strong business acumen and understanding of business and CRM best practices and approaches, with ability to transform issues to value added solutions for clients
• Able to work independently and as a team
• Self motivated, hands-on and willing to learn new solutions and technologies

Note: Positions for entry level candidates with excellent credentials and interest in a dynamic environment may be considered)

Responsibilities

• Install and integrate new server hardware (and VMs), software and business applications for client-environment and joining to existing networks
• Set-up, Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs)
• Maintaining IT operations such as applications, email systems, hardware, software, and network security tools
• Fixing software and hardware configuration issues for users or from inspection of the systems
• Updating virus protection software to keep data and communications protected
• Troubleshoot issues and outages
• Set-up and Managed Azure subscriptions & resource group
• Set-up Managed role based access control and create and configure a network security group
• Provided technical support for all aspects of the cloud infrastructure to include network connectivity, storage, virtual machines (VMs), etc.
• Created and maintained documentation related to systems management processes and procedures as well as system configurations.
• Ensure security through access controls, backups and firewalls
• Support and administer third-party applications
• Experience in cloud technology

Job Requirements:

• Minimum 5 years of experience
• Good Technical skills in Systems Support and Management
• Systematic and organised
• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Diploma or Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, Business Applications, Cybersecurity or related disciplines
• Training provided.
• Bonus : Microsoft Dynamics CRM, MS SQL, Azure Technologies, CyberSecurity, Cloud technologies

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

About the Company:

Our client are a leading financial institution dedicated to being partners for every life and protectors for every future. We foster a culture of diversity, inclusion, and support, empowering people to excel and make a meaningful impact. The commitment is to create an environment where individuals can Connect, Grow, and Succeed.

About the Team:

Join the dynamic team of professionals dedicated to delivering exceptional customer service experiences. The team value collaboration, innovation, and a proactive approach to problem-solving. As a member of the team, you'll have the opportunity to engage with diverse stakeholders and contribute to our ongoing success.

About the Job:

As a Customer Service Specialist, you will play a pivotal role in ensuring a seamless customer experience through email communication and online chat platforms. Your responsibilities will include promptly addressing customer inquiries and feedback with care and efficiency. You'll collaborate closely with internal teams to provide comprehensive solutions and uphold service level agreements (SLAs).

• Manage daily email communication with customers and distributions
• Provide timely and high-quality responses to customer inquiries
• Meet SLA targets for email resolution within specified timelines
• Collaborate with various business units to deliver comprehensive solutions
• Address and resolve customer feedback or issues promptly
• Analyze email data to identify opportunities for process enhancement
• Support team lead in initiatives to optimize SLAs and reduce email volume

Skills and Experiences Required:

• Strong analytical skills and self-motivation
• Resourcefulness and resilience in problem-solving
• Minimum of 1-2 years of experience in customer service within a Financial Institution
• Familiarity with Life Asia, CRM systems, communication tools, and financial products is advantageous

If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we invite you to join the team. Take the next step in your career and apply now to become a valued member of the organization.

Please note: This is a 1-year contract position.

(EA: 94C3609/ R23114633)

• Candidate must possess at least a Diploma in any field.
• Required language(s): English, Mandarin
• 3years work experience required
• Provide assistance to teachers when necessary
• Liaison between Teachers, Parents and Students
• Administrative works includes updating and creating students' record, arranging teachers' schedule, keeping record of expenses, purchases of stationery, pantry items, etc
• Managing and manning front desk reception which includes collection of monies, issuing of invoices, attend to walk-in enquires, etc.
• Handling phone enquires pertaining to courses and services
• social media( face book/instgram /marketing email )
• Any other duties assigned
• Able to work on weekends

Chinese Language tutor

• Salary Range : $2200- $3000
• Working Days: 5 days a week (required to work on Saturday & Sunday)
  Monday- Friday 9am- 7pm | Saturday – Sunday 8:30am- 645pm
• Working Location: Novena / Seletar Rd / Woodlands / Marine Parade [Need to teach 2 branches]

Job Description

• Conduct lessons in accordance with Centre curriculum.
• Plan and deliver Chinese language composition writing and Chinese language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Plan and develop teaching materials.
• Prepare student progress report.
• Assist in centre events and activities.
• Communicate effectively with parents by providing regular updates on students.

Job Requirements

• Degree holder with at least 2 years of Singapore teaching / working experience.
• 5 days a week (required to work on Saturday & Sunday) .

Send me your resume

• Manage and contain the operating cost to ensure that it is kept within the cost allocated for the team.
• Responsible for full trade lifecycle management across various treasury products including trade validation, confirmation, settlement, exercise / assignment, general ledger posting, reporting, and provide source data support in related regulatory reporting.
• Responsible for reconciliations between trading system, GL system, Nostro and clearing broker to ensure entries are matched, as well as breaks are investigated, accounted, resolved and / or escalated within the stipulated timelines.
• Responsible for managing funding instruction, cash / collateral margining and settlement with clearing broker, counterparties and / or custodian.
• Responsible for reviewing new business / product initiatives, regulatory requirements, internal policies, operations manuals, system access rights, and SLAs.
• Responsible for managing static data maintenance in the trading system.
• Assist the Head of Treasury Operations to ensure smooth operational delivery in TPC across all products within agreed SLAs, KRIs and / or KPIs.
• Assist the Head of Treasury Operations to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness.
• Provide oversight of outsourced activities to ensure completion of contract renewal and performance review updates are meeting KPIs and agreed service levels.

• Support business and Operations projects and initiatives to increase income generation or improve operational efficiency.
• Participate in system enhancements including UAT to achieve optimum productivity.
• Manage tracking and closure of project and change deliverables.
• Review and digitalize / streamline internal work processes to reduce manual efforts.
• Establish good interpersonal relationships with the various stakeholders.
• Create and engage in a collaborative working relationship with various desks across Treasury department.
• Manage stakeholders’ expectations by offering the appropriate support and / or solution.
• Facilitate the completion of Operational Manual and Functional Manual, and grant follow up of procedures that need to be revised, amended or validated in the manual(s).

Compliance / Operational Risk Management

• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support for any regulatory, audit, and BCP requirements.
• Maintain RHBSG internal control standards, including the timely completion of KCT, KRI, RCSA, other operational risk reports, review audit reports, compliance reviews and quality assurance (QA) controls and take appropriate action regarding any significant exceptions.
• Understand the requirements of MAS guidelines so as to ensure adoption and compliance in BAU processing.
• Identify any operational and settlement risks in the current workflows and ensure controls are in place to mitigate the risk gaps.
• Perform application / system administration functions and / or review to ensure compliance with Group IT Security Policy and Guidelines.

Leadership

• Encourage active discussions and collaboration within the team so that they will be energized, engaged and motivated to achieve the department’s goal of being an inspired workforce.
• Encourage staff to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
• Identify staff for coaching and mentoring so as to improve the level of technical competency in the team. To identify potential leaders for grooming and nurturing which is in line with Group’s direction of building high performance culture.
• Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
• Motivate the team to achieve high standards and consistently work towards meeting or exceeding commitments.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239