Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!
We're seeking a Sales Support Specialist to join our APAC sales team in our brand-new office spaces in Singapore! In this role, you'll respond to customer inquiries and processing orders. You'll play a crucial role in ensuring smooth sales operations and customer satisfaction.
If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!
About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.
Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.
The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!
Our K!rew
At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.
If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.
We are looking for someone with the following qualifications:
- Proven work experience as a Sales support specialist or Sales support associate
- Experience with managing and using customer support systems such as Zendesk or Hubspot is not a requirement, but it is definitely a strength that we’d value.
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Experience in handling customer complaints proactively.
- Fluent in English or native English speaking; excellent English writing skills.
- Has a customer-first mindset.
- Energetic, driven, open to change.
- Self-starter, troubleshooter, reliable and trustworthy.
- Works well under pressure and keeps their head cool when workload increases.
Main duties
As our next Sales Support Specialist, you will be responsible for the following tasks:
- Handle priority support tickets from customers who qualify for premium support.
- Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions.
- Providing troubleshooting assistance for customer orders, account statuses and relevant problems
- Assist channel partners and provisioning of licenses
- Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features.
- Provide information to the product teams on possible improvements based upon customer feedback.
- Contact with customers will primarily occur via email, but video and phone support might be required.
- Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.
The Sales Support Specialist's duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.
You can look forward to enjoying the following benefits:
- Company Laptop
- Mobile phone subscription
- Annual Leave: Paid vacation days to recharge and relax
- Options for remote work or flexible hours to accommodate personal needs
- Opportunities for training and skill enhancement to foster career growth
On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)
Please submit your application by November 14th. We look forward to hearing from you!
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