Total 2,569 Customer Service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

POSITION OVERVIEW

As a Customer Success Executive (CSE), you’ll be the trusted advisor our customers rely on for an exceptional experience with our company. Your role involves not just addressing inquiries, but truly understanding and anticipating customer needs, ensuring satisfaction at every touchpoint. You’ll provide expert guidance on our products and services, process bookings, and resolve issues efficiently, all while spotting opportunities to enhance the customer journey through upselling and cross-selling.

In this dynamic role, you’ll collaborate closely with our logistics and maintenance teams to ensure equipment is always ready, and your input will help refine our services. If you’re passionate about customer satisfaction and thrive in a fast-paced environment, join us and be a vital part of our commitment to excellence.

KEY ACCOUNTABILITIES

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.
• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to inform and attract customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business operations.

EDUCATION REQUIREMENTS:

Diploma required; further education or certification in customer service, sales, or related field is preferred.

KNOWLEDGE REQUIREMENTS:

• Good understanding of technical products and their applications.
• Familiarity with sales software and CRM tools is a plus.

EXPERIENCE REQUIREMENTS:

• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Strong problem-solving abilities and a customer-focused approach to service.
• Familiarity with CRM systems and practices, as well as basic computer skills.
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities.
• Knowledge of the equipment rental industry is a plus, but not required.

PERSONAL QUALITIES OR STRENGTHS:

• Eagerness to learn and develop technical knowledge and sales skills.
• Capacity to handle multiple tasks and adapt to changing priorities.
• Adherence to the company's core values (PRAISE) and commitment to sustainability.
• Good communication and interpersonal abilities to interact with clients and team members.
• Ability to work collaboratively and support the Sales Engineer and other team members effectively.
• Strong willingness to solve client inquiries and provide support.
• Proactive and self-motivated approach to work.

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job description

Bubble Pets is Singapore's first pet proficient online pet store. We are looking for a Client Service Specialist to assist with resolving customer queries, recommending and advising products for pawparents.

Responsibilities

Manage customer queries in a timely manner via phone, chat, emails

Gather customer feedback and share with product, sales and marketing team

Update products listings for website

Monitor and follow up on sale orders

Liaise and work with internal and external stakeholders to ensure customer receive their orders within a timeframe

Resolve customer issues

Collaborate with stakeholders to resolve queries and request

Marketing

Administrative duties

Perform other related duties as assigned

Qualifications

Experience as customer support or in similar role is a plus

Familiarity with pets is a plus

Experience using software like Shopify is a plus

Proficient in Microsoft office applications

Meticulous in details and resourceful

Good communication skills in written and verbal

Ability to work individually and part of a team

Excellent organizational skills

Preferred if you have your own pets

What Bubble Pets Offers you :

Team Oriented work environment

Opportunities for growth and development

Insurance, medical and performance benefits

Attractive staff discounts on pet purchases

Flat organizational structure

Industry

Software Development

Employment Type

Full-time

On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Description -

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 2 years of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

This is a contract-based position, and attractive remunerations and monthly incentives will await you if you are a successful candidate.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week from 9am to 6pm.

Whether you are returning to the workforce, joining the sector for the very first time, or looking for work life balance, we have the opportunity for you!

If that sounds like you, we would love for you to join the team and take your career to the next level!

Why Choose This Opportunity?

• Our Philosophy: We believe in fostering a caring and supportive environment where every child feels valued and empowered to reach their full potential.
• Make a Difference: Guide and support students in their academic journey through homework supervision, testing, and enrichment activities tailored to their individual needs.
• Positive Impact: Create a safe and stimulating space where students feel comfortable to learn, grow, and thrive.
• Beyond Academics: We go beyond just academics by offering a variety of enrichment activities, including workshops, field trips, and community service projects, to spark curiosity and ignite a love for lifelong learning.
• Teamwork Matters: Collaborate with colleagues to plan engaging activities and events that celebrate cultural diversity and foster a sense of community.
• Open Communication: Maintain regular communication with parents regarding their child's progress and well-being, fostering strong home-school partnerships.

What We're Looking For:

• Minimum GCE 'O' Level with a passion for education (prior experience a plus!)
• Strong foundation in subjects relevant to the primary school curriculum (English, Chinese, Mathematics, Science)
• Team player with excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently and prioritize effectively
• Proficient in Microsoft Office Suite (Word & PowerPoint)
• Retired teachers with a desire to continue nurturing young minds are highly encouraged to apply!

Ready to Join Our Team and Make a Heartfelt Impact?

First Konnection is assisting with recruitment.

We look forward to hearing from you!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Math Teaching Specialist – Primary Level (Full Time)

Location: Tampines

At The Edu Experience, we are expanding our team of teaching specialist and we are looking for passionate educators from the education industry who can P-L-A-Y to join us!

P - Professional and patient

L - Loves working with children and is engaging

A - Adaptable, able to tailor teaching methods to meet the different needs of students

Y - Yearning, have a strong desire and love for learning

You should have the following criteria:

• Has excellent communication skills and thrives in a team environment.

• Energetic and engaging classroom delivery.

• Bachelor’s Degree from a reputable university.

• Excellent academic track record particularly in Mathematics.

• Good understanding of Singapore primary school Mathematics syllabus.

• Prior teaching experience (Teaching in MOE schools, learning centres, private tuition)

Work arrangement:

5-day work week – 4 weekdays and 1 weekend

We are only looking for candidates familiar with the Singapore curriculum and assessment systems.

Drop us an email [email protected] if you are interested in helping students develop academic and life skills, we would love to hear from you!

Only shortlisted candidates will be contacted.

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Project Overview

The "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)" project is driven by the goal of investigating the nature of work, redefining our relationship with technology, and exploring how institutions can adapt to foster livability, sustainability, innovation, and social welfare.

Humans have spent eons learning how to work effectively with each other as a species, but at the scale of human history, we are still neophytes to computation and automation. The main research questions we want to address are: 1) How will we design AI and robotics technologies and train humans to build the skills and habits necessary for success in an AI and robotics-heavy work environment?

Job Description

Perform fundamental and applied research on soft robotics, with particular emphasis on design, fabrication, and control of soft robotic manipulators for complex manipulation tasks.

• Develop novel control strategies, algorithms, and sensory feedback systems to enable precise and adaptive manipulation.
• Collaborate with multidisciplinary teams to integrate mechanical, electrical, and software components into functional robotic systems.
• Conduct experimental validation and performance evaluation of developed soft robotic manipulators.
• Participate in the applied projects with lab’s industrial partners.
• Present research results at top international workshops and conferences, exhibits as well as internal project meetings.
• Write and co-author articles for publication in tier-1 interdisciplinary journals and top conferences.

Job Requirements

The successful candidates must hold a Ph.D. in computer science, mechanical engineering, robotics or a related field, and have experience in interactive systems and/or soft robotics. Ability of working in a multidisciplinary team environment, problem solving skills and high creativity are very welcome.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Whether you are returning to the workforce, joining the sector for the very first time, or looking for work life balance, we have the opportunity for you!

If that sounds like you, we would love for you to join the team and take your career to the next level!

Why Choose This Opportunity?

• Our Philosophy: We believe in fostering a caring and supportive environment where every child feels valued and empowered to reach their full potential.
• Make a Difference: Guide and support students in their academic journey through homework supervision, testing, and enrichment activities tailored to their individual needs.
• Positive Impact: Create a safe and stimulating space where students feel comfortable to learn, grow, and thrive.
• Beyond Academics: We go beyond just academics by offering a variety of enrichment activities, including workshops, field trips, and community service projects, to spark curiosity and ignite a love for lifelong learning.
• Teamwork Matters: Collaborate with colleagues to plan engaging activities and events that celebrate cultural diversity and foster a sense of community.
• Open Communication: Maintain regular communication with parents regarding their child's progress and well-being, fostering strong home-school partnerships.

What We're Looking For:

• Minimum GCE 'O' Level with a passion for education (prior experience a plus!)
• Strong foundation in subjects relevant to the primary school curriculum (English, Chinese, Mathematics, Science)
• Team player with excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently and prioritize effectively
• Proficient in Microsoft Office Suite (Word & PowerPoint)
• Retired teachers with a desire to continue nurturing young minds are highly encouraged to apply!

Ready to Join Our Team and Make a Heartfelt Impact?

First Konnection is assisting with recruitment.

We look forward to hearing from you!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Company description

Psychology centre

Job description

Administrative tasks:

- Handle phone call, email, and message enquiries from clients

- Liaise with clinicians and clients to schedule and manage appointments

- Administrative support for groups and trainings, as well as assessment reports and letters

Finances:

- Manage payments, invoices and receipts

- Manage payroll and CPF

- Bookkeeping

Daily Operations:

- Ensure safety and cleanliness of the premises

- Ensure smooth operation of day-to-day operations (e.g., stocking up of pantry, taking stock of assessment inventory)

- Supervising child when parents are in sessions

Marketing (optional)

- Manage social media accounts and posts (Instagram, Facebook, LinkedIn, Website)

- Create psychology resources an newsletters

Requirements

Looking for someone:

- With great interpersonal and communication skills

- Meticulous and organized

- Independent and self-initiated

- Team player

- Able to handle sensitive and confidential information

- Basic skills in Microsoft software

Working Hours
- 3 to 5 days per week (Tuesdays - Fridays: 10:30am-6pm, Saturdays: 930am-5pm, closed on Sundays and Mondays)

- Expected hours: 19 – 32 per week

- Commitment period of 1 year and above

- Salary: $1,000.00 - $2,400.00 per month

Tuition centre looking part time/ full time English Tutors to teach Secondary 3/4 NT English, small group (up to 3 students).

Day/time:

Monday 630-830pm

Salary: $25-35/hr or $70-$140/day/ FT negotiable 2300-3800

Looking for English tutors to take primary and secondary English classes. Preferably someone with experience/familiar with the syllabus and able to commit for at least 6 months/ end of academic year 2024.

Job Scope:

Able to provide a fun and interactive lesson for students

Improvement of curriculum, creating lesson materials/tests

Provide parents simple follow up of their child’s learning progress

Requirements:

Minimum Qualification 5 GCE O levels credits/ Diploma/ A Levels

Preferably with 1-2 years of experience in teaching tuition centre, student care or taught in group tuition (3 or more student), or 1-1 home tuition

Commit at least 6 months/ till the end of academic year

Tuition Centre is expanding and offer a career progression towards assistant centre manager and centre manager role.

Fresh graduates are welcome and trainings will be provided

If you are keen, please fill in this short form and shortlisted candidate will be asked for a Zoom interview.

https://tinyurl.com/TuitionCentreJobRegistration

also please submit your application through this portal and we will contact you thereafter. Part time/Full time welcome

* Overall in charge of daily operation of the Centre

* Ensure that the Centre fulfils all ECDA’s requirements for licensing.

* Handle all administrative duties including human resource management and financial matters.

* Submit monthly reports to the management committee.

* Attend talks and seminars as required by relevant government agencies / authorities.

Tuition centre looking part time/ full time Science Tutors to teach Secondary NT/NA Science , small group (up to 6 students).

Day/time:

Thursday 630-830pm

Salary: $25-35/hr or $70-$140/day/ FT negotiable 2300-3800

Looking for Science tutors to take primary and secondary Science classes. Preferably someone with experience/familiar with the syllabus and able to commit for at least 6 months/ end of academic year 2024.

Job Scope:

Able to provide a fun and interactive lesson for students

Improvement of curriculum, creating lesson materials/tests

Provide parents simple follow up of their child’s learning progress

Requirements:

Minimum Qualification 5 GCE O levels credits/ Diploma/ A Levels

Preferably with 1-2 years of experience in teaching tuition centre, student care or taught in group tuition (3 or more student), or 1-1 home tuition

Commit at least 6 months/ till the end of academic year

Tuition Centre is expanding and offer a career progression towards assistant centre manager and centre manager role.

Fresh graduates are welcome and trainings will be provided

If you are keen, please fill in this short form and shortlisted candidate will be asked for a Zoom interview.

https://tinyurl.com/TuitionCentreJobRegistration

also please submit your application through this portal and we will contact you thereafter. Part time/Full time welcome

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description & Requirements

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Responsibilities:

Support day to day operation of the retail shop
E-commerce website management
Order Fulfillment for online purchases
Perform cashier duties

Perform basic grooming for small animals
Perform general housekeeping to maintain a safe and hygienic environment for staff, customers and pets
Any other ad-hoc duties as assigned

Requirements:

Customer serviced oriented
Caring and loves small animals
Positive working attitude
Able to work in fast-paced environment
Able to commit on weekdays and weekends/PH

How To Apply:

Interested applicants can send in your resume to [email protected].

Responsibilities:

Service Management

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents
• Provide reports to customer and Thales management that are timely and accurate

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Contactability

• Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided by Thales to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service
• Be on 24/7 standby for any escalation by the maintenance personnel

Performance Reports

• The following reports are to be provided every month in a format structured determined by the AuthoritySummary of Contractor performance reports
  Summary of completed jobs and tasks
  Summary of outstanding jobs and tasks
  Preventive maintenance checklist and reports
  Authority furnished spares status and reports
  Equipment / modules defects and warranty reports
  Serialised inventory included spares report
  

Obsolescence Management

• Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence
• Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Stock Take Requirements

• Ensure quarterly stock-take programme are performed on the spares inventory at Thales office and Authority sites.
• If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

All other related duties

• Perform other related duties as assigned or requested

Requirements:

• Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent
• Minimally 5 years of experience in supporting mission critical systems
• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Key Responsibilities

For Calypso bonds back office and GPS application:

Application monitoring responsibilities

• Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.
• Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality.
• Streamline processes to minimize manual intervention.

Incidents and Requests management (business users and others IT teams)

• Provide level 2-application support to back office users.
• Analyse and manage incidents/requests.
• Coordinate incidents affecting several teams.
• Night on-call duty for batch incidents or New York business high priority requests (rotating schedule within the team).

Problem management and continuous improvement

• Identify recurring problems and eliminate them.
• Provide requirements to build team for bug fixing and improvements.
• Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.
• Put in place trainings for business users to reduce the number of daily requests from business to IT.
• Process improvements.
• As a Leader for the team, coach more junior team members as required.

Change management

• Release testing.
• Performance analysis.
• Production deployment and validation.
• Production releases on weekend (rotating schedule within the team).

The candidate may be cross-trained to support other applications within the scope of the team, i.e. Apex (front office) or Murex (back office).

Qualifications and Profile

• Minimum 9 years hands on experience with Calypso as a back office.
• Basic knowledge of Java, PL/SQL & Linux.
• Experience on Calypso versions higher than v13.
• Hands-on experience in Calypso Back office functionalities:
  • Engines
  • Events
  • Filters
  • Reporting Framework
  • ScheduledTask
  • Message / Swift messages
  • Transfers
  • Settlement Delivery Instructions
  • Accounting
  • Pricers
  • Workflows
  • Reconciliation process
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Willing to do On-call rotation with team mates to cover night and week-end support.

Soft skills:

• Very good communication skills and keen to work with business users.
• Excellent analytical and problem solving skills.
• Proven ability to work individually under pressure.
• Autonomous, pro-active, cooperative mindset. Pro-active in security, incident prevention, productivity and global improvement of the quality of service.

Education & Work Experience

• Master’s degree in relevant specialties (IT, finance).
• Minimum 7 years working experience in relevant roles.

Shift Timings

• ASIA time zone : 9am – 6:30pm SGT or 11pm – 8:30pm
• On-call rotation with team mates to cover night and week-end support.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

On behalf of the hiring company which is an Original Equipment Maker (OEM), we are looking for a suitable candidate to join them as a Technical Support Executive.

Responsibilities

• Work with the Service Department on Customers' enquiries.
• Carryout site (existing building) surveys and co-ordinate with Engineering team for the next steps
• Customer’s required lift features onto the existing lift/escalator system.
• Liaise with the Purchasing team to source the right products/parts.
• Support Sales Support Executive to propose the new features to the Customers.

Requirements

• Recognized Engineering Degree/Diploma or many years of lift repair experience
• At least 2 years in lift/escalator design and site working experience.

EA License : 2CC0971| EA Registration : R21101298

Amy's School of Dance is looking for child centered & committed individuals to join our family!

We have 2 openings for Part Time positions.

Responsibilities for Part Time Staff (but not limited to the following):

• Arrival/Dismissal of students
• Tracking attendance
• Attend to and/or follow up with Whatsapp/emails/walk-ins
• Accompany young children to the washroom
• Student registration / Uniform fitting
• Help out with school events
• Upkeep of the centre

Job Requirements

• Ability to multi-task
• Good team-player
• Communicate effectively
• Required to work on Saturdays or Sundays (9hr shift)
• Tertiary students are welcome to apply

Qualifications

• Minimum educational qualification of “O” Level or equivalent;
• Proficient in Microsoft Word and Excel;
• Fluent in English. Ability to speak another language will be an added advantage.

Please email your resume to [email protected]. We look forward to hearing from you.

Part Time Student Care Trainer @ Hougang

Working Hours:
Mon – Fri
Shift 1, 1230pm - 630pm
Shift 2, 115pm - 615pm
Shift 3, 130pm - 630pm

Note:
- May need to stay until 7pm for closing some days
- Working hours can be flexible upon request and are subject to availability.

Salary:
$10 per hour, "O" Level
$11 per hour, Diploma / Pursuing Diploma
$12 per hour, Degree / Pursuing Degree
$13 per hour, Degree

Range: $10 - $15 per hour based on experience / performance / efficiency

Requirements:
Proactive, caring, patience, friendly, firm, strict.
Able to commit at least 3 days per week for at least 6 months

Job scope:
⁠ ⁠Facilitate meals, homework, revision, activities, enrichment classes.
⁠ ⁠Update and communicate with parents and students.
⁠ ⁠Discipline and provide guidance to character building.
⁠ ⁠Maintain basic cleanliness of premises.

Please WhatsApp the following to 94893552 if you are keen in the position.
Name:
Age:
Gender:
Language Spoken:
Highest Qualification:
PSLE Aggregate Score:
Period to commit: (To work from _ to _ / Long term)

Your responsibilities include, but not limited to:

1) Responsible for conducting field (on-site) audit on outdoor cleansing activities, including safety compliance, to ensure that quality service is consistently maintained;

2) Responsible for investigating Defect Notices and propose corrective actions to Operations Executive to prevent recurrence of similar complaints;

3) Responsible to reducing recurrence lapses through continuous improvement of work methodology e.g. case studies, min 2 projects a year

4) Perform compliance audit to ensure the operation sites and company leased residential units are complying to the regulatory requirements and/or contractual obligations.

5) Participate in the deployment of special projects such as pandemic disinfection and chemical spillage post clean-up cleaning

6) Conduct QEHS briefing, with relevant multimedia content, on site to ensure worker competencies are met, to conduct monthly

7) Conduct QEHS Inspections on site to ensure compliances to in-house and regulatory requirements

Requirements

• Minimum Advance Certificate / Higher Nitec or equivalent education

• Must possess driving license class 2B and motorcycle

• Basic knowledge of Microsoft Office applications (Able to prepare simple reports)

• Applicants must be comfortable working outdoors

• Required to do night audit periodically

• Require to be on standby for ad-hoc activation for special cleaning job

• Positive attitude, willing to learn and able to work independently

Whether you are returning to the workforce, joining the sector for the very first time, or looking for work life balance, we have the opportunity for you!

If that sounds like you, we would love for you to join the team and take your career to the next level!

Why Choose This Opportunity?

• Our Philosophy: We believe in fostering a caring and supportive environment where every child feels valued and empowered to reach their full potential.
• Make a Difference: Guide and support students in their academic journey through homework supervision, testing, and enrichment activities tailored to their individual needs.
• Positive Impact: Create a safe and stimulating space where students feel comfortable to learn, grow, and thrive.
• Beyond Academics: We go beyond just academics by offering a variety of enrichment activities, including workshops, field trips, and community service projects, to spark curiosity and ignite a love for lifelong learning.
• Teamwork Matters: Collaborate with colleagues to plan engaging activities and events that celebrate cultural diversity and foster a sense of community.
• Open Communication: Maintain regular communication with parents regarding their child's progress and well-being, fostering strong home-school partnerships.

What We're Looking For:

• Minimum GCE 'O' Level with a passion for education (prior experience a plus!)
• Strong foundation in subjects relevant to the primary school curriculum (English, Chinese, Mathematics, Science)
• Team player with excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently and prioritize effectively
• Proficient in Microsoft Office Suite (Word & PowerPoint)
• Retired teachers with a desire to continue nurturing young minds are highly encouraged to apply!

Ready to Join Our Team and Make a Heartfelt Impact?

First Konnection is assisting with recruitment.

We look forward to hearing from you!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)