Total 1,331 Customer Service job vacancies in D18 Tampines, Pasir Ris

Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments

The Customer Success Analyst is responsible for enhancing the team’s performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices of our department, focused on driving operational excellence and efficiency of our CSM team. The CS Analyst provides information to our department for decision-making to improve the overall customer success functions with the goal of building brand advocacy. The Customer Success Analyst will be responsible for supporting the effective implementation, rollout, and ongoing management of the Gainsight platform. The integration of Gainsight is one of the first of many new initiatives surrounding the development of a holistic Customer Success organization. This role is an important piece of ABS Wavesight’s customer-centric strategy, as driving the effectiveness of the platform will lead to critical insights into the health of our customer base and contribute significantly to ABS Wavesight’s customer-centric focus.

What You Will Do:

• Provide information and assistance to implement and improve customer success strategies.
• Create and improve customer success processes and procedures, to include creating repeatable processes for our team members to improve efficiency.
• Implement and manage a continuous improvement process for our customer success processes and procedures.
• Understanding our customers and keeping up with customer’s needs to communicate to our multiple departments.
• Analyze customer types and needs to pair with the right Customer Success Manager to further build on the customer relationships and to confirm workload efficiency.
• Provide input to our customer segmentations, journey mapping, user personas, and best fit customer profile based on data collection and analysis.
• Predict hiring needs through data analytics.
• Measure and report on the CSM Departments performance metrics.
• Define and Measure department KPIs with the Head of Customer Success.
• Aggregate data from multiple sources to create actionable information for the organization.
• Manage and monitor the CSM Departments Customer Surveys.
• Monitor customer feedback metrics like NPS, CSAT and CET for actions to improve the feedback.
• Incorporate Risk Management practices and procedures to report on and create actions for system breakdowns, at-risk customers, Customer success team member burnout with steps to mitigate the risk.
• Deliver reports to help the team gain clear visibility of the Customer Success functions and customer data.
• Review and recommend any tools to aid the department in achieving their objectives and goals.
• Through data analysis, make suggestions and improvements to our overall customer engagement model.
• Perform with a high level of autonomy, reporting to other internal DS teams regularly on customer and business data.
• Stay current on product features, product best practices, and product roadmap.
• Stay current on the assigned customers market, industry knowledge, competitive market, and the DS brand knowledge.
• May perform Customer Success Manager activities on occasions and attend customer meetings.
• Support business strategy development for the Customer Success team and manage mapping, documenting and implementing CS processes as they apply to Gainsight, providing significant input into which process should be rolled out when.
• In partnership with internal technical teams, configure and deploy Gainsight to internal customers (including system configuration, assistance with external integrations, reports, dashboards, workflows and necessary trainings).
• Partner with cross-functional teams to ensure alignment on the most significant contributors to overall customer health, and configure and maintain a customer health scorecard that reflects customer data.
• Develop a keen understanding of the organization’s sources of risk, as well as positive trends, and effectively report on both.
• Collaborate on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Monitor System performance, data integrity and user activity to make recommendations on continuous improvements.
• Educate and train sales, marketing and senior leadership professionals on Gainsight functionalities and dashboards.
• Conduct new Customer Success Management department onboarding.
• Capture and research customer escalated complex issues and monitors resolution to closure.

What You Will Need:

Education and Experience

• Bachelor's degree or appropriate experience required.
• Typically requires a minimum of five (5) years of project management or business analyst experience.

Knowledge, Skills and Abilities

• Incumbent has developed proficiency through work experience or through job-related training. Works with a limited degree of supervision. May act as a resource for more junior colleagues, or those with less work experience.
• Proficient in managing data
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Data analytics and business intelligence skills
• Ability to converse with users at all levels, including executive or owner level
• Ability to analyze complex situations, development actions plans and lead resources to achieve key objectives
• Working knowledge and understanding of Microsoft Word, Excel, PowerPoint, Dynamics CRM, and customer success platforms
• Must be able to travel to customer sites and other events
• Intellectual curiosity about our customers, our industry, and Customer Success in general.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

It Would Be Nice If You Had:

• Maritime industry experience is preferred.
• SaaS experience is preferred.
• Nautical Systems product line experience is preferred.
• Experience delivering business intelligence through a similar role is preferred.

Reporting Relationships:

Reports directly to Customer Success Director or Customer Success Operations Manager level position.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Job responsibilities:
- Assist dentists during treatment
- Prepare dental instruments, equipment and materials as required
- Ensure the comfort of patients throughout treatment
- Sterilizing and cleaning of instruments, equipment and dental chair
- Related lab work such as casting of models and handling of lab cases
- Housekeeping duties in maintaining cleanliness of clinic
- Registering new patients and update existing patients details
- Payment collection and dispensing medication
- Attend to walk-in customers and answering phone calls/ replying messages and emails

Requirements:
- Genuine interest in healthcare and caring personality
- Positive attitude with initiative

- Able to speak fluent English and Mandarin
- Min. 1 year of dental assisting experience preferred

Salary negotiable according to years of experience and qualifications

Interested candidates do submit your application or contact us at [email protected] to find out more!

Website: www.oceandental.sg/career

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

To apply, please forward your resume to [email protected]

Responsibilities:

• Coordinate and carry out procurement duties, including the procurement of office supplies and personal protective equipment.
• Oversee the weekly packing of PPE requested by employees, ensuring prompt and precise delivery.
• Assist with various administrative tasks as required, such as data entry, filing, and scheduling appointments.
• Offer general administrative assistance to the team and management.

Key profiles:

• Prior experience in an administrative capacity is desirable.
• Possess strong organizational and time management abilities.
• Demonstrate exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite is required.
• Ability to work autonomously and effectively prioritize tasks.
• Excellent communication and interpersonal skills.

On job training provided. fresh graduate welcome. office nearby pasir panjang MRT.

Responsibilities:

• Support the customer through phone, meetings, ticketing system
• Test, optimize and write out procedures for the team
• Work closely with other departments through Slack, meetings and ticketing systems
• Send out communications about upcoming releases, maintenance, downtimes
• Work out feature requests in detail, understand what the customer wants and needs
• Translate technical lingo into normal language
• Be part of the 24/7 team one week every 5-10 weeks
• Incident/change/problem management
• Write out RCAs
• Understand Java, Angular, Swift, XML, CSS, …
• Logically and analytically assess issues
• Be aware of new changes, existing bugs, known issues throughout our product
• Keep yourself up to date about internal processes like release and deployment management
• Prioritize workload in function of ticket severity and SLAs
• Deliver second line support and tackle the advanced issues

Requirements:

• Experienced in a similar support role in a software development company
• Bachelor’s degree in informatics or computer science or equivalent through experience
• Experience with the Jira/Confluence/Bitbucket/… suite
• ITIL knowledge
• Working experience of Linux, Java, Angular, XML, APIs, REST, and more

Others:

• A rotating schedule of 3 days work, 3 days off will be required.
• 12 Hour shifts starting from 8am to 8pm Singapore time
• Domestic and/or international travel will be required to support customers on site.
• 3 weeks training in Belgium to start
• Willing to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote team

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Job title: HR Admin

To apply: [email protected]

Job Description:

· Maintaining employee records and HR documentation.

· Assisting with onboarding and benefits administration.

· Coordinating training sessions and recruitment efforts.

· Handling HR inquiries from employees and management.

Qualifications:

· ITE or equivalent

· Strong organizational skills.

· Proficiency in MS Office.

· Effective communication skills.

· Ability to maintain confidentiality.

Why Join Us:

· Competitive compensation and benefits.

· Opportunities for professional growth.

· Supportive work environment.

· Be a vital part of our HR team.

How to Apply:

If you're an organized individual with a passion for HR admin, send your resume and cover letter to [[email protected]].

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Responsibilities:

• Responsible for providing level 1 support related to mobile applications for various projects.

• Provide level 1 operations support via phone calls, emails, whatsapps and troubleshooting via remote access technology.

• Adherence to SLA and KPI when dealing with members tickets and calls.

• Prepare daily shift reports.

• Maintain confidentiality with regards to information being processed, stored, or accessed.

• To support operations phone duties if required when on WFH arrangement as assigned by Superior.

• Other ad hoc duties as tasked.

Job Requirements:

• Diploma in any discipline, candidates with relevant experience may also apply.

• Minimum 1 year of relevant working experience in call centre environment / service industry (hospitality, retail).

• Strong proficiency in written and spoken English.

• Customer service oriented with good interpersonal and communication skills.

• Proficient in PC skills include MS office / G suite applications.

• Good team player with strong work ethics.

• 5 Days Week: 4 Weekdays + 1 Weekend (Alternating 2 shifts : 6.30am-3pm & 2pm-10.30pm).

Position

In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.

The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/

problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, cybersecurity

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

We are currently looking for a Sales Support Executive to expand our team. If you aspire for an exciting and rewarding career, keep reading:

Responsibilities:

• Sales Order Processing (issuance of DO, invoices, etc)
• Regular Order Management Updates to the Sales Team
• Coordination of shipping schedules.
  Preparation of shipping documents (commercial invoice, packing list etc.).
• Tracking payments and updating on system
• Maintaining the customer data to ensure accuracy.
• Assisting in general administration duties and Ad-hoc duties assigned

Requirements:

• ‘O’ level with 2-3 years of relevant experience.
• Self-motivated with good initiative.
• Possess strong negotiation and selling skills.
• Knowledge in office supplies or office automation would be an advantage.
• Knowledge on SAP and TMS system would be an advantage.
• Positive working attitude with a willingness to learn and provide good customer service

Why join us:

• Attractive commission package
• 5 days’ work week
• Good staff benefits (CNY and Birthday angpow, insurance coverage, overseas company incentive trips etc)
• Good career growth path
• Transport pick-up to and from Jurong East MRT

Interested applicants, please email your resume with your Last/ Current drawn salary, Expected Salary, Notice Period to [email protected]

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Registration & Admission

· Perform accurate registration for Emergency Department patients

· Manage billing for patients including payment & deposit collection

· Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital

· Assist patients / NOK / general public on general enquiries over the counter or through telephone

· Any other duties assigned from time to time

Bed Management

· Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.

· Monitor and manage the bed waiting time for patients in order to meet the department’s Key Performance Indicator (KPI)

· Liaise with clinicians and inpatient nursing for bed related matters

· Generate daily report and information for dissemination to the relevant stakeholders.

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

Working Schedule:

· Must be able to perform 3 rotating shifts (including weekends and Public Holidays)

· 7am – 2.30pm (morning) / 2pm – 9.30pm (afternoon) / 9.15pm – 7am (night)

• Position :Sales Support Admin (Logistic/Shipping)
• Location : Tuas - company pickup from Tuas Link MRT
• Working hours : Monday -Friday, 8.30am-5.30pm Salary (commensurate with experience): Up to $3000+ AWS + Variable Bonus + 14 days annual leave
• Duration : Perm
• Industry : Marine MNC
• Career advancement : Personal development opportunities (training) and possibilities to develop within the company.

Main Responsibilities:

• Communicate and liaise with sales support on the confirm sales order delivery date and address
• To obtain quotation from forwarder agent on the freight cost and transit time for sales support or customer.
• To advise on the readiness of the order available for local delivery order/export/ direct delivery to port terminal/wharf to sales support.
• To assist to arrange with forwarder transportation on delivery or export shipment
• To assist to check inventory availability for sales support coordinator
• To support the sales team in providing product sample or picture as required by their customer/distributor.
• To assist and support the sales team on urgent shipment due to last minute from customer/distributor.
• Logistics Coordination duties:
• To communicate and liaise with storekeepers on the require deadline of the pick ticket order required by customer.
• Ensure the deadline is met and all stocks are available and correct items.
• Upon receipt of the scan pick tickets, ensure the product serial nos are inserted in EQ order and capture in Navision.
• To generate DO for local delivery and ensure dimension/weight, vessel name and customer PO number are being printed on the DO.
• To assist to schedule and arrange driver to do the delivery and to fully maximise the delivery routing.
• To prepare the shipping documents (PI/PL) for export shipments
• To provide shipping marks to warehouse to do the labelling.
• To assist to arrange fumigation vendor to do fumigation for wooden pallet to be exported to countries require fumigation certificate.
• To assist to verify the transporter invoices to ensure no overbilling before sending to accounts department to process for payment.
• To ensure all orders have been posted out from Navision to generate the Delivery
• Order.
• To work closely with forwarder agent and maintain good rapport to obtain the best rate and service from the forwarder.
• To work closely with storekeepers and build good relationship with each other to work as a team.
• To give full support to the purchasers, admin and accounts if require any assistance.

Requirements:

• Minimum ITE.
• Minimum 1-2 years working experience in related field

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Responsibilities

• Manage the maintenance and daily operations of the DC facilities with the objective of achieving uninterrupted availability at all times and to ensure the fulfillment of our service commitment to customers.
• Support service delivery to ensure contracted service level agreements and key performance indicators are met or exceeded.
• Perform routine facilities activities including inventory control. Critical systems checks and functional testing. Able to respond and take action in response to facilities crisis management activities including: power outages, fire alarms, HVAC outages. Analyze data and identify trends with facility issues to determine root cause and take appropriate action.
• Respond to BMS/EMS alerts, investigate and feedback on any outstanding issues or events and respond to emergency situations and be on standby duty as required.
• Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Assist in all site construction activities and installations, in coordination with external contractors to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Support for customer installations, in coordination with the design & construction as well as operations requirements to coordinate customer move-in and turn-on, and other service request & deliveries.
• Maintain compliance with local workplace safety & health (WHS) standards and local electrical and building codes.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Participate in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.
• Support various accreditation, certification and compliance initiatives such as BCA-IDA Green Mark DC/QMS/ISMS/BCMS/PCIDSS/OSPAR, etc as may be required.

• Preferably with minimum 1 year experience in Data Center Facilities Management & Operations environment and service delivery.
• ITE/Diploma in Electrical or Mechanical engineering or equivalent qualification
• 24x7 rotating shift duty
• Able to comprehend, analyse and interpret complex project documents, including AutoCAD, Visio and PDF documents
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Job title: HR Admin

To apply: [email protected]

Job Description:

· Maintaining employee records and HR documentation.

· Assisting with onboarding and benefits administration.

· Coordinating training sessions and recruitment efforts.

· Handling HR inquiries from employees and management.

Qualifications:

· ITE or equivalent

· Strong organizational skills.

· Proficiency in MS Office.

· Effective communication skills.

· Ability to maintain confidentiality.

Why Join Us:

· Competitive compensation and benefits.

· Opportunities for professional growth.

· Supportive work environment.

· Be a vital part of our HR team.

How to Apply:

If you're an organized individual with a passion for HR admin, send your resume and cover letter to [[email protected]].

• Position : Customer Service Officer or Coordinator (Call Center)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job responsibilities:
- Manage appointments for all dentists
- Registering new patients and update existing patients details
- Payment collection and dispensing medication
- Attend to walk-in customers and answering phone calls/ replying messages and emails
- Handling admin work
- Housekeeping duties in maintaining cleanliness of clinic

Requirements:
- Friendly and caring personality
- Good communication and interpersonal skills

- Able to speak fluent English and Mandarin
- IT savvy / Good computer skills
- Meticulous, systematic and well-organized
- Ability to work well in fast paced environment and multitask well

Salary negotiable according to years of experience and qualifications

Interested candidates do submit your application or contact us at [email protected] to find out more!

Website: www.oceandental.sg/career

• Position : Service Technician (Electrical/Electronic/Mechanical)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3500 + VB + Transport + Service Commission + OT pay + Mobile allowance
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provide efficient after-sales technical services, trouble-shooting, maintenance and Installation on company & range of home kitchen products at various
• customers location island-wide
• Keep sufficient stock levels of maintenance parts in personal vehicle
• Conduct basic user-training to customers
• Prepare and explain after-service reports to customers
• Represent the Company in a professional manner as a frontline staff
• Work as a team with internal and external co-workers
• Take follow-up action on outstanding issues, in a timely manner
• Provide all the necessary service and assistance

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others) or equivalent.
• Experience in Gas water heater or with Gas Service Worker License (LGSW) an added advantage
• Possess Class 3 Driving license is a must -company vehicle can drive home after probation
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Personnel to be deployed at the following hours:

• Mondays to Friday : 8:00am to 5:00pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope:

The Services required are set out as follows:

1. Running of errands,

2. Packing, receiving and sorting of office supplies, documents and collaterals,

3. Data entry using Microsoft excel and maintain accurate information of records,

4. Printing and photocopying jobs,

5. Support logistics and administrative tasks in school activities and events,

6. Keep office clean and tidy,

7. Any other duties delegated by Administration Managers, Viceprincipals and Principal.

The Personnel shall minimally have the following qualifications, skills

and experience:

• Pleasant Personality, willingness and inquisitiveness to learn.
• Be a team player, organized and able to multi-task and priortise daily tasks using today’s office technologies and computer applications.
• Preferably have GCE O-Levels or with relevant administrative working experience.

Note:As the General office is located at Level 2 of the school premises and there is no lift access to Level 2, personnel must be able to perform daily activities such as climbing stairs.

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and meeting rooms.
• Serve beverages to guests as and when required.
• Answer, screen and forward incoming phone calls to appropriate person.
• Take and relay messages to the appropriate personnel.
• Provide information and answer queries from callers.
• Receive, sort and distribute daily incoming mail / deliveries.
• Sent outgoing mails and maintain postage record.
• To assist with purchasing of stamps and mailing of registered mail
• Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.
• Receive invoices and pass on to accounts department.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.
• Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)
• Ensure pantry area, photocopying copy area, meeting room is tidy and neat at all times.
• Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)
• Provide assistance in general administrative support as and when needed.
• Any other appropriate duties and responsibilities as assigned.

REQUIREMENT

GCE 'O' Level

2 years’ experience

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young