Total 1,054 Customer Service job vacancies in MPA-Tanjong Pagar Complex Block

Job Highlights

• $2500 Basic + Commission + Bonus!
• Great Medical Benefits and Staff Purchase
• Engaging and Positive Workplace Culture

Job Description

Responsibilities:

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

• Conduct outbound calls to potential customers to promote products or services.
• Generate sales leads and schedule appointments for sales representatives.
• Deliver persuasive and compelling sales pitches to prospective customers.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Achieve individual and team sales targets.

Administrative Support:

• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Provide administrative support to the sales team, such as data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficient in using CRM systems and telemarketing tools.
• Good organizational and time management skills.
• Ability to work well in a team and collaborate effectively.
• Resilience and ability to handle rejection.
• High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.

Job Description

• Single point of contact for all IT issues and escalations.

• Relationship Management able to engage and resolve senior stakeholders issues.

• Excellent troubleshooting skills on Windows 10, Azure, AD, SCCM, Ivanti and 0365.

• Experience of using elevated privileges.

• Extensive knowledge of Autopilot Intune Build.

• Hands on experience of SCCM Application Deployment.

• Hands on experience of managing Active Directory EUC GP Management.

• Hands on experience of Citrix Storefront and VDI provisioning.

• Prior experience of troubleshooting Zscaler VPN issues.

• Experience in modern EUC/services hosted on Azure.

• Good awareness of Ivanti Control App Controls.

• L1 support for Legal & General business applications (Bloomberg, Refinitiv Eikon, Lipper, Macrobond, Tradeweb).

• Experience of using GTA Remote Console and able to diagnose and resolve technical incidents remotely.

• Able to diagnose and resolve Dell Laptop Hardware faults.

• Able to resolve faults with all Microsoft Products such as Teams, MS Office and O365.

• Troubleshoot and resolve technical problems relating to facilities - wireless networks, peripheral device such as printers, scanners, and mobile/smart phones.

• Stakeholder and Vendor Management skills and able to work with global teams for resolution of incidents.

Must Have

• Excellent knowledge of Windows 10 O/S

• Excellent communication skills and able to converse with management at all levels.

• Troubleshooting skills and able to resolve problems independently.

• Good knowledge of AD and other EUC tools outlined above.

• Flexible working hours as per business requirements.

• ITIL Service Framework.

Good-to-Have

• Windows 10 Tech Support

• ITIL Certified

• Work Experience in Insurance Domain

Job Description:

• Supporting and performing the daily administrative duties.
• Process Centre expenses, invoices and other requests.
• Record and summarize attendance and other related matters.
• Handle the affairs arranged by the HOD / Supervisor.

Job Requirements:

• Minimum O levels or equivalent.
• Proficient in Microsoft Office: Excel, Word, Powerpoint and Teams.
• Proactive, independent, meticulous, organized, honest and a good team player.
• Good verbal and written communication skills.
• Able to work under pressure.
• Able to communicate in English, Mandarin and other languages.

• Analysis of tender documents and preparation of competitive and comprehensive bid for submission.

• Handling of customer enquiry/ tender for our products and services.

• Monitor and prepare Quotation and Tender records for Sales

• Reviewing existing quotations with clients to assess status

• Sourcing of materials for job related ancillaries to avoid disruption in production schedules

• Checking of stock availability to prepare bid and quotations

• Conduct of Contract Review in the event of an order

• Manage and clear outstanding customer demands and coordinate with Production to facilitate timing delivery of orders

• Update order progress with clients

• Maintenance and Preparation of presentation material, product information

• Promote all of Hunting Energy Services Pte Ltd’s products and services

Key Responsibilities:

• To prepare competitive bid/proposal in order to increase chance of award.

• To act as a central point for the customer on a particular job and take a pro-active approach to customer liaison.

• To liaise constantly with Production personnel regarding job status

• To achieve customer satisfaction

• To create and maintain good working relationships

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to thea.cheah(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Cheah Wei Xuan (Thea)

EA Personnel Reg No: R23118878