Total 1,752 Customer Service job vacancies in Potong Pasir, North East

Centre Stage School of the Arts is a busy creative and performing arts school providing training for children of all ages in Singapore.

Our team at Centre Stage is looking for an on-line marketing assistant to develop and manage marketing programs across channels and manage initiatives on-line and especially on Social Media platforms.

If you love engaging with Social Media, then this is for you. As a performing Arts School we have heaps of content, but we need someone who is good at getting it captured and online.

If you are interested, please send your CV to [email protected]

Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

• Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
  Preparing documents for annual budgeting cycle and monitor budget utilization
  Sharing and broadcasting updates to the team
  
• Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
• Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
• Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
• Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

• A recognised Degree in any discipline. Fresh graduates are welcomed.
• Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work under a stressful environment
• Proficient in MS Office applications
• Candidates with supervisory role are preferred

About the Role:

Manage all aspects of sales administrations and reporting for the Commercial department . Works closely with the Sales Manager in planning and implementing of commercial activities.

Essential Duties and Responsibilities:

• Coordinate and track team training requirements, including but not limiting to new hire on-boarding and ad-hoc training needs.
• Co-manage capital equipment logistics and management, where necessary.
• Work closely with various department to maintain accurate spreadsheets and databases.
• Monthly case allowance compilation, checking against eLeave system for Annual Leave, Childcare Leave, Off in-lieu for the team before monthly payroll cut off. Payroll cut-off 10th of each month.
• Ad Hoc support of Sales stuff in preparation of patient ID card (must have signed PDPA form from patient/clinic).
• Plan monthly on calls for the team and input them into iCalendar.
• To work closely with the Medical Education team in ensuring smooth administration of Cadaver lab activities.
• Coordinates and provides timely updates on marketing and Med Ed activities.
• Prepare and submit required letters and approval forms to internal and external parties for local Med Ed events. This involve coordinating required signatories and approval from internal and external stakeholders.

Education and Experience:

• Minimum Diploma education
• Minimum 3-4 years of experience in Commercial preferred
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Due to urgency of this role, we are looking at candidates who is currently residing in Singapore.

Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• Over 15 APAC DCs & Postponement Centers: Multiple models from J&J run to 3PL partnership
• Over 6 Customer Service Call Centers: Supporting all direct market languages.

Lead multiple teams across multiple countries

Budget accountability, SG&A and COGS

• Lead multiple Associate Director roles, plus~10 managers, site Supervisors, professionals supporting inventory, analytics, projects/portfolio. 300+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support
• Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.
• Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing Deliver.
• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM. Operational Orchestration, e.g. lead time visibility E2E
• Feed Customer Insights into E2E SC solution building
• 3PL partner management
• Portfolio management for APAC Vision franchise. Drive large scale APAC programs (Network Optimization, Local Product Compliance, Digital Transformation)
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Ensure Safety & Compliance

Requirements

• BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required.
• Health Care experience is a must have
• Knowledge of laws, regulations, and industry standards for covered geography a plus.
• 8+ years Leadership experience.
• 5+ years Distribution, Transportation, or similar SC experience.
• 3+ years customer service experience, or similar.
• Strong written, oral English and interpersonal abilities. Multiple languages is a plus.
• Deliver Experience with Operational Expertise and E2E Supply Chain Experience a plus

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Senior HR Executive/Assistant HR Manager

Roles & Responsibilities

Responsibilities:

· Perform full spectrum of HR functions and administration including recruitment, staff engagement, training and development, termination of service, and advisory on HR policies and procedures

· Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding

· Review and maintain HR policies and procedures

· Engagement with both internal and external stakeholders such as employees and HR system vendor, etc

· Reports generation

· Payroll administration

· Work pass administration

Requirements:

· 2 – 3 years’ experience in generalist HR role

. Diploma or Degree In HR

· Self-motivated and resourceful with good multitasking and organisational ability

· Meticulous attention to details

· Good communication skills

· Ability to work independently and with a team

Salary range - $3,500 - $4,500

Duties & Responsibilities

• Assesses and provides individualized Speech Therapy intervention for children with a wide range of speech and language challenges (eg. Apraxia of Speech or Specific Language Impairment)
• Conducts group Speech Therapy classes (eg. in the areas of socialization and communication)
• Establishes good therapist-parent relationships through regular feedback and open communication; provides parents and caregivers with updates on the child’s progress and relevant home strategies and recommendations after each session with the child
• Update parents regarding sessions and progress after each session (text/photos/videos etc)
• Updating case notes post-sessions regularly and independently
• Establishes a good network of and maintains good relations with other professionals in the field
• Be proactive in keeping abreast of developments in the field of Pediatric Speech Therapy
• Complies with the regulations and guidelines of AHPC

Requirements:

• Diploma, degree, or post-graduate qualification in speech therapy from a recognized university.
• Registered and complies with the regulations under the Allied Health Professions Act 2011.
• Passionate about inclusionary practice and implementation of early intervention strategies
• Possesses ability to build rapport and therapeutic relationships with the children and families
• At least 3 years experience working with children would be preferable
• Good interpersonal communication skills

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$3,500
• Attractive Bonus Package (Joining Bonus)
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

*Please note that working hours for this role will be from 1-9pm at Suntec*

• Perform L1 and L2 task for Call/remote and Walk-in.
• Identify, analysis and escalate correctly to the correct team for all issues/request/task raised by Client.
• Collaborate with IT application team, IT infrastructure team during system patching for Infra and Applications
• Collaborate with IT application team, IT infrastructure team to resolve issues affecting systems and processes.
• Participate in regular meetings internal and external.
• Identify and Analysis on common occurring tickets and highlight to both client and vendor for a resolution.

Minimum requirements :

• Diploma in IT or equivalant
• 2 to 3 years in L1 and L2 support
• Good communication skills and able to work independently
• Must be able to communicate in Mandarin; proficiency in Japanese will be a plus.

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

Please email your resume and details to Peter Hodgson ([email protected]).

Overall Responsibilities:
Working alongside the Teaching team to provide support in Early Years/Drama/Arts and Crafts/Classes/ Holiday Programmes/ Workshops/Shows and Events.

Job Responsibilities
Role is to support the teacher to maintain a safe learning space and help create a fun and supportive environment.
Provide support & encouragement within class, in developing a student’s social & emotional skills.

In classes:

- Setting up of the pre- school equipment and course activities in the studios prior to the classes.
- Carry out routine care duties.
- Classes are drama or dance focussed - include singing, story-telling, role play, puppetry - Involved and assist in playing out the stories, characters and bringing to life the situations in Creative dramas
- Assist within classes (workshops/parties/ Holiday Programmes & Back Stage for shows)
- Help with supervision during rehearsals.
- Use positive discipline techniques at all times.

In Planning & Preparation: Resource & Event organisation, planning and preparation:

- Assist in preparing resources, arts and crafts materials and helping to implement them in the classes alongside the teachers.
- Assist with planning arts and crafts ready for Holiday programmes.
- Assist in preparing Theatre props/scenery for shows.
- Responsible for the upkeep and organisation of teaching resources/arts and craft materials.
- Maintain appearance/decoration of the studios and displays and during times of festivals.

Child development:

- Help in supporting development social and emotional skills.
- Be able to articulate the benefits of the program to the parents.
- Maintain and build a good relationship with children, parents and teachers.
- Attend staff meetings.
- Attend Training.
- Be willing and be prepared to undertake training and professional development activities in house and outside of Centre Stage.

Job Requirements:
You must love working with children!
A passion for the arts and education
Must be a good team player
Reliable
Dedicated
Adaptable and flexible
Good interpersonal skills
Possess a warm, friendly. open personality
Professional manner
Good work ethic
Good spoken and written English skills
Good communication skills
Need to enjoy the arts
Have an artistic eye
Display good organizational skills
Ability to work independently and part of a team
Ability to be self- motivated to do well
Be a good role model
Willing and able to support/implement the Centre stage ethos
Experience - Work experience in an arts or childcare environment an advantage
Those without O levels/Gcse’s may be considered for AT positions


Working Hours:

=> 44 hr. week
=> Two days Off - Sunday + 1 day during the week
=> Candidate must be able commit to Saturdays
=> Location: One North

Job Highlights:
Attractive remuneration, a fun creative working environment with opportunities for professional development.
Join a creative, friendly team
Opportunities to Develop your career further working with Children and within the arts

Salary:
$1700 - $3,000 PCM – dependent on age, experience and qualifications.

Assistant Teachers at Centre Stage
Our Assistant Teachers are important to the work we do and provide an essential support system for children and young people, within our arts education.

The kind of people we are looking for are good at engaging naturally with children and young people. Those that are dynamic, enthusiastic, reliable, enthusiastic, friendly, and warm, artistic, organised, possess strong communication skills and an ability to be self-motivated and committed to support all our programmes, workshops etc .

Our Assistant Teachers should fully participate and actively work together with the team, on all events and in furthering Centre Stage work and company vision and ethos, maintaining standards.

Centre Stage is committed to safeguarding and employees are required to have certificates in or attend training in this area, implement safe working practices, and share the same attention and commitment to child protection and safeguarding.

Employment - We also follow safe recruitment practices and rigorous checks. We require supporting references, child protection, criminal and identity checks.

Ideal but not essential:

GCE ‘O’Levels;
A Certificate or Diploma in Education or equivalent, or working towards a relevant qualification;
A minimum of two years’ experience in a school/arts centre setting;

• Create daily delivery orders and invoices
• data entry of daily sales
• alias with purchasing department and promoters on necessary stock order
• simple book keeping
• proficient in microsoft office usage
• able to work on alternate Sats (9am-6pm)

JOB SUMMARY

Under general supervision, process orders, provide customer service, or administrative support. Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity. Originality and ingenuity are required to apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides timely and accurate information to update customer order status and product knowledge requests.

Processes customer orders/changes according to established policies and procedures.

Works closely with Finance to maintain Accounts Receivable according to contract terms

Provides timely feedback regarding service failures or customer concerns.

Generate and analyze data using appropriate toolsets

Provides general administrative support to assigned Business Unit.

May perform other duties and responsibilities as assigned.

KNOWLEDGE REQUIREMENTS

High proficiency in Microsoft office suite required while proficiency in Power BI, Power App, Power Automate, Macro will be beneficial.

Possess an ability to deal effectively with different functional personnel to drive results improvements.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

A self starter with the ability to work intuitively and with minimal supervision

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Strong problem solving, negotiation, and people skills are a must.

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree in related discipline required.

Preferably two years related experience

Or an equivalent combination of education, training or experience.

Please send all enquiries together with a CV to Peter Hodgson ([email protected])

Enthusiastic and experienced in teaching all ages in:

=> 3-12 year olds process driven creative drama & MT – drama, singing, dancing,
=> 8-12 year olds performance & acting skills & MT – drama, singing, dancing,
=> 13 yrs + acting skills & MT – drama, singing, dancing,
=> 8yrs + skills required in preparation towards Trinity/LAMDA Musical Theatre Exams.

Must love working with children and young people, be engaging and inspiring and have the skills, training and experience to back this up.
Must be able to work within a collaborative team, planning and delivering classes, workshops, holiday programmes, birthday party events.
Able to direct, costume and create/build set, for annual productions and class presentations, workshops, events & holiday programmes.
Must have knowledge of and be able to operate basic lights & sound for their productions.

Important: these job roles require complete all rounders, with broad skills and the candidates must be adaptable, flexible and able to multi task. The jobs require creativity, as well as good practical and organisational skills, effective time management abilities and an excellent work ethic. Only those who have the aforementioned skills, together with reliability, good stamina and resilience should apply.

Ideal candidates would be those, having trained as performers, with experience working in the industry and a degree in the same area. Candidates, should have experience a teachers/workshop leaders and be passionate about student development, working and teaching young children, teens and in the arts and arts education.

All candidates - must have:

1: A degree level qualification in the performing Arts or arts education
2: A DBS (previously CRB) UK police check or Singapore equivalent.
3: Provide contact details for two referees from previous line managers.


Full time Position:

=> Two year Contract (renewable)Professional Development
=> Pathways/Benefits

Salary is dependent on age and experience ($4000 - $8000)

EDP Renewables APAC is the main subsidiary of EDP Group, a global leader in the renewable energy sector and one of the world’s largest wind producers. With its headquarters in Singapore, EDP Renewables is the leading sustainable development hub for the Asia Pacific region with activities across nine different markets. Our activities are focused on the design, development, management, and operation of renewable energy sources, namely solar, wind, as well as new technologies such as storage.

EDP is a global energy group leading the Energy Transition, Innovation and Sustainability. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contributions to society. To achieve our goals, we aim to attract diverse people with high potential through the professional opportunities we create.

Join us to be part of a renewable energy leader that reinvests in society through sustainable projects and social as well as cultural causes. You will have the opportunity to actively participate in our global transformation, by changing tomorrow now.

We are looking for a highly organized, detail-oriented, and professional individual to fulfill the role of Receptionist cum Administrator. This multifaceted role encompasses front desk management, facilities management, and administrative support to ensure smooth and efficient daily operations within our organization. The ideal candidate will excel in creating a welcoming atmosphere for guests and internal stakeholders, demonstrate meticulous attention to detail in administrative tasks, and efficiently manage our office facilities.

Receptionist Duties:

• Serve as the face of the company, exemplifying professionalism, a presentable appearance, and a warm, welcoming demeanor to all visitors.
• Greet clients and visitors with a positive attitude, assisting them in navigating the office and ensuring they are directed to the appropriate person or meeting room.
• Manage front desk activities, including visitor registration and access card issuance, to ensure office security and compliance with safety procedures.
• Maintain a tidy and presentable reception area with necessary stationery and materials (e.g., pens, forms, brochures).
• Address admin-related queries in-person and/or via phone/email in a timely, accurate and professional manner
• Receive, sort, and distribute mail/deliveries; open letters from statutory boards, banks, law firms and manage urgent correspondences in a timely manner.
• Arrange domestic and overseas courier services as required.

Facilities Management Duties:

• Support the management of facilities and office inventory effectively, drive cost efficiency and budget control.
• Coordinate with vendors for maintenance and repair services, ensuring high standards of workplace environment.
• Order and maintain inventory of office supplies (e.g., name cards, envelopes, stationery, pantry supplies).
• Maintain a good relationship with vendors and ensure the quality of vendor services.
• Negotiate with vendors on corporate rates to optimize cost-effectiveness and quality of services, thereby contributing to the organization's operational efficiency and budget management.
• Assist with booking, managing, and maintaining meeting rooms, including setting up for meetings and events.
• Support wellbeing activities coordinated by the business’s Brand, Communications and Sustainability Team, and other participating stakeholders.

Administrative Support Duties:

• Support the onboarding and offboarding of staff, including secondees, ensuring smooth transitions.
• Assist wellbeing activities coordinated by the business’s Brand, Communications and Sustainability Team, and other participating stakeholders.
• Efficiently initiate and manage purchase and payment requisitions using SAP, ensure timely and precise processing. Diligently review and verify incoming invoices for accuracy, confirming that all charges align with contract terms and the services received.
• Perform reconciliation of monthly statements for business services such as GRAB business account.
• Execute ad-hoc administrative tasks such as filing, photocopying, transcribing, and faxing.
• Perform any other administrative tasks that may be assigned.

Requirements

• At least 5 years of relevant experience
• Proficient in Microsoft Office and SAP
• Strong understanding of customer service principles and practices, exhibit a pleasant demeanor when interacting with guests and staff, enhancing the overall experience at our front desk.
• Meticulous attention to detail, to ensure accuracy and quality in all tasks.
• Proactively address and resolve issues, contributing to the smooth operation of our office environment.
• Actively contribute to a collaborative team environment.
• Demonstrate flexibility and adaptability in responding to team needs
• Team player and collaborator

When you join EDP Renewables APAC, you will have access to:

• Professional experience in a leading global company in the renewables industry with flexible work conditions
• Recognition through remuneration compatible with the role and other additional benefits
• Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering

About EDP Group:

As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organisation. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.

What makes us proud as an employer:

• TOP Employer APAC, Singapore 2024 certification
• TOP Employer Europe 2024 certification
• Bloomberg Gender Equality Index 2021
• Top Workplaces US 2021
• Certification in Conciliation (Excellence) by the Más Familia Foundation

Overview of the job

Did you know that at P&G we consider Product Supply (PS) as the engine that accelerates value creation? Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present meaningful work every single day!

We are looking for a ESS Operations Leader for ASEAN & MEA for our PHC Regional Business Unit (RBU) who can be a great collaborator with very diverse teams in the Personal Health Care Organization as well as with our External manufacturing business partners. This person will be accountable to ensure Business processes are in place and to deliver the Commercial Business Plan with Operational Excellence. Value accr

etive growth through supply chain mastery, business acumen, and organization building.

Your team

You will report to Senior Director, Supply Network Leader for the RBU. The role will supervise a diverse team of people in ESS Operations, extended Multi-functional team including ESS Quality, ESS Purchases, ESS MPD, ESS Business Planning closely engaging with external multi -functional- Commercial & R&D teams, Finance, Regulatory & R&D team members.

How success looks like

• End to end execution of ESS Supply Chain Operating strategy with External Business Partners.
• Outstanding supply service delivery of Service & Cash targets of ESS Supply Chains.
• Deliver Cost - Net Structural Savings by creating a pipeline of Ideas and
• Deliver Flawless Initiatives of the PHC Business Unit that touch the ESS manufacturing sites.
• Highly engaged & capable ESS organization and improving pipeline for future PS leaders

Responsibilities of the role

• Develop & Implement ESS Operations Master Plan for ESS Supply Chain . Drive strategic decisions impacting supply chain with the lead team
• Deliver best-in-class customer service, Quality, Cost & Initiative partnering closely with BU PS leaders and External manufacturing sites
• Achieve end-to-end supply chain operational sufficiency to support profitable business growth
• Build a robust ESS Operations Organization.

Role Requirements

• 10+ years of consumer & Pharma goods supply chain, manufacturing, operations, quality assurance, Planning and customer service experience.
• Experience in dealing with External Manufacturing partners. Building relationships & Influencing External partner Organization will be critical.
• Experience in production management, Operational efficiencies , Initiative delivery through External manufacturing sites.
• Experience in leading and collaborating with large multi-functional teams with varied strengths.
• Knowledge & expertise of manufacturing & Operational excellence. Knowledge & Experience in IWS system will be preferred.
• Effective English communication skills, both oral and written. Communication within internal P&G stakeholders and External Manufacturing partner.
• Fluency in Bahasa language (Oral & Written) is preferred.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job Summary

• Work closely with Centre Manager/ Mobile Medical Services Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.
• Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.

Job Description

Registration

• Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
• Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient’s personal particulars such as email, mailing address and contact number.
• Ensure patients’ identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
• Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
• Ensure relevant Authorization Forms are filled in accurately with patients’ endorsement and approval.
• Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
• Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).
• Accurate and meticulous in performing cashiering duty when assigned.
• When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
• Tally and check end of day collection and supporting documents.

Service Excellence

• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
• Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.
• Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
• Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.
• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

• Keep self-informed and up to date on product and services offered across the organisation.
• Attend training as assigned by Centre Manager/ Mobile Medical Services Manager
• Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
• Guides and if needed escorts patients to various stations as and when required.
• Any other tasks assigned by the Centre/ Mobile Services Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

PURPOSE

We are seeking a skilled Proposal and Service Designer to join Fujifilm Business Innovation APAC. In this role, you will be instrumental in creating persuasive proposals and service presentations for clients, ensuring a visually captivating representation of Fujifilm's business initiatives.

ROLE

• Collaborate closely with internal teams to understand business needs and objectives.
• Develop and design compelling pitch decks, presentations, and proposals that effectively communicate Fujifilm's value proposition.
• Create visually appealing and innovative graphics, infographics, and layouts to enhance presentation materials.
• Conduct thorough research to gather relevant data and insights to be incorporated into proposals.
• Ensure consistency in branding, messaging, and design across all proposal and presentation materials.
• Think creatively to provide unique and out-of-the-box solutions for presentation challenges.
• Work within tight deadlines, managing multiple projects simultaneously.
• Stay updated on industry trends and incorporate fresh ideas into design concepts.
• Collaborate with cross-functional teams to gather input and feedback for continuous improvement.
• Maintain a high level of attention to detail in all aspects of design and content creation.

REQUIREMENTS:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.
• Proven experience in proposal and service design, preferably in a corporate or B2B setting.
• Proficiency in Microsoft Office Suite, particularly PowerPoint, and familiarity with graphic design tools like Adobe Creative Suite.
• Strong understanding of business concepts and the ability to translate complex ideas into visually appealing presentations.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Creative thinking and problem-solving skills to develop unique and engaging presentation materials.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• A portfolio showcasing previous work in proposal and service design.

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

• Position: Customer Service/Sales Admin Assistant (Junior Role) - Up to $3000 + AWS
• Location: Lower Delta Road (2 Bus Stops from Tiong Bahru MRT)
• Working Hours: Mondays to Fridays | 8:30am to 5:30pm AND 1 Saturday per month Half Day
• Salary (commensurate with experience): Up to $3,000 + AWS + Medical Benefits + 14 Days Annual Leave
• Duration: Permanent
• Industry: Civil Engineering

Responsibilities:

• Prepare quotations and do follow up with customers
• Liaise with Sales and Site Inspectors on the needs of the customers
• Maintain and file documents records
• Handle general call enquiries
• Maintain customer database record
• Perform purchasing roles
• Assist in sourcing of product Any other ad hoc duties assigned

Requirements:

• Minimum Nitec in relevant studies
• Must be able to work in a fast pace environment
• Must be proficient in Microsoft Office, Outlook etc
• All with relevant experience welcome to apply

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position : Customer Service Officer or Executive
• Location : Orchard - Near Somerset MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): Up to $4700 + 1 month completion bonus + 14 days annual leave + Medical reimbursement
• Duration : 1 year contract - convertible or renewable
• Industry : Power Generation

Main Responsibilities:

• Manning of hotlines & Customer Care mailbox
• Handling incoming enquiries via hotlines, email and other channels
• Account servicing for customers belonging to Residential, Small Commercial Sales & Landlord/ Tenant segments
• Act as a brand ambassador, offering electricity plans and assist customers in services required
• Understand their role in engaging with key stakeholders
• Achieve monthly performance goals
• Handle administrative tasks
• Keep up to date with market and industry trends
• Ability to identify opportunities and challenges
• Support new developments and initiatives
• Developing of customer service quality benchmark
• Answer enquiries from all mediums, including but not limited to walk-ins, phone calls, emails and social media leads

Requirements:

• Diploma / Degree
• Strong interpersonal skills and comfort with engaging new people on a daily basis.
• Experience in B2C sales and cold calling/customer relationship skills.
• Experience in MS Office, CRM and other customer service management software or solutions are a plus
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with

any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4200 gross ($3500Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

PURPOSE

We are seeking a skilled Proposal and Service Designer to join Fujifilm Business Innovation APAC. In this role, you will be instrumental in creating persuasive proposals and service presentations for clients, ensuring a visually captivating representation of Fujifilm's business initiatives.

ROLE

• Collaborate closely with internal teams to understand business needs and objectives.
• Develop and design compelling pitch decks, presentations, and proposals that effectively communicate Fujifilm's value proposition.
• Create visually appealing and innovative graphics, infographics, and layouts to enhance presentation materials.
• Conduct thorough research to gather relevant data and insights to be incorporated into proposals.
• Ensure consistency in branding, messaging, and design across all proposal and presentation materials.
• Think creatively to provide unique and out-of-the-box solutions for presentation challenges.
• Work within tight deadlines, managing multiple projects simultaneously.
• Stay updated on industry trends and incorporate fresh ideas into design concepts.
• Collaborate with cross-functional teams to gather input and feedback for continuous improvement.
• Maintain a high level of attention to detail in all aspects of design and content creation.

REQUIREMENTS:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.
• Proven experience in proposal and service design, preferably in a corporate or B2B setting.
• Proficiency in Microsoft Office Suite, particularly PowerPoint, and familiarity with graphic design tools like Adobe Creative Suite.
• Strong understanding of business concepts and the ability to translate complex ideas into visually appealing presentations.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Creative thinking and problem-solving skills to develop unique and engaging presentation materials.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• A portfolio showcasing previous work in proposal and service design.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

Job Responsibilities

• Reporting to the local IT Supervisor
• Provide a high level of customer service. Provide support and troubleshooting of hardware and software problems to the end-users
• Involved in the company new system implementation as well as provide user training to the end-users
• Provide support for in-house application system and software upgrading that includes instatllation, configuration and troubleshooting of application system problems
• Coordinate with vendors or suppliers or internal support teams to solve problems
• Ensure compliance of the IT systems with corporate policy or guidelines
• Share service support whereby need to travel to few office locations to provide support

Job Requirements

• Diploma / Bachelor's Degree in Information Technology, Computer Science or related field
• Over 2 years’ work experience in IT support
• Familiar with Windows Operating Systems (Microsoft Windows 10, active directory, teams and office 365)
• Network skills: Internet connectivity, Mail host services, Network (LAN, WLAN, WAN, VPN) etc
• Mobile Technologies (iOS, Android)
• Customer relationship management skills proven within previous environments
• Can work independently with strong analytical and problem solving skill