Total 6,461 Customer Service job vacancies in Raffles Place

We are managing a project for our International Banking client and we are sourcing for a Service Delivery Manager who will play an important role in sharing responsibilities on the Bank’s IT Production Services leading BAU activities in Change, Problem, and Incident Management.

Job Responsibilities:

• Incident Management
• Release and Change Management
• Audits
• Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps

Job Requirements:

• Bachelor’s Degree in Computer Science or Computer Engineering
• At least 5 years of experience in IT Operations or Software Engineering
• Experience in Banking industry, preferred
• Strong critical thinker with problem solving aptitude
• Good written and oral communication skills
• ITIL certification
• Proficient in using Excel / Power BI
• Good to have hands-on experience in any coding languages

Please reach out to Christopher Wong at [email protected] with your updated CV in MS Word format and we will arrange for a convenient time to speak more.

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description
As a LinkedIn Talent Solutions Manager, you will be responsible for providing leadership and direction to a team of Talent Solutions Support representatives to ensure their success, while having visibility and collaborative opportunities to all lines of business, both internal to Global Support and our Cross-Functional partners and stakeholders.

You will provide coaching and guidance regarding the quality of client interactions and daily operations while assessing the resources and staff needs for your team. You will also implement strategies and plans for the team while adjusting processes to meet overall company objectives as directed by senior leadership. You will be involved in leading a dynamic team responsible for both proactive and reactive customer interactions, managing team members across multiple geographies, and ensuring the delivery of high-quality support.

There is an opportunity and expectation to be a point of contact for cross-functional partners, and effectively communicate at all levels within different organizations within LinkedIn while reporting directly to the APAC LTS Support Director.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Inspire, motivate and lead a team of managers, and consultants based in India, Singapore and Australia in achieving SLAs and operational targets.
• As part of the APAC LTS Support leadership team, drive collaboration with the teams across the regions to achieve consistency and contribute to making a global impact
• Lead the team in identifying opportunities in the improvement of processes and policies.
• Lead, engage and advise cross-functional teams on implementing improvements and recognizing innovation opportunities to achieve optimal customer satisfaction results
• Play a critical role in contributing to the LTS strategic vision for our Members, Customers and employee's success.
• Develop and report on key metrics and work with LinkedIn senior management to find additional opportunities to leverage the team to deliver more value while continually lowering costs.
• Manage internal and external escalations from customers, business partners and within the team
• Motivate, inspire and enable employees to deliver value and solutions for any business concerns
• Serve as the leading voice of the customer and act as a customer experience advocate in considering decisions that will impact the customer
• Conduct quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed

Basic Qualifications:

• 7+ years of experience in customer support
• 5+ years of people management experience

Preferred Qualifications:

• Experience managing B2B customer relationships.
• Experience with customer communication (email, inbound/outbound phone and chat).
• Experience monitoring, driving and coaching to KPI’s
• Experience leading in a queue environment, consistently delivering to workforce management needs
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel).
• Excellent communication, follow-up, interpersonal and customer service skills.
• Ability to use creative solutions to drive initiative locally or through partnering with other locations.
• Ability to make discretionary decisions based on appropriate research with involvement as needed by key stakeholders.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Ability to work in a fast-paced environment.

Suggested Skills:

• Complex Problem Solvin
• Executive and Stakeholder Management
• Team and Performance Management
• Global Collaboration

Purchase Requisition

• Creation of Purchase Requisition and liaising with requesters from various departments (charge code, amount, contract fund utilization, delivery location)
• Monitor and follow up on document status
• Preparation of document listing on bi-weekly basis
• For CAPEX and visibility: to check against CAPEX availability and visibility fund in CMS

Goods Received (GR)

• Review completeness of Purchase Order (PO) invoices within Invoice Processing Portal
• Perform 3-way match between Delivery Order (DO), PO and invoices.
• Compilation of supporting documents and providing comments when necessary
• Posting of GR
• Attached all relevant documents (DO, etc) in SAP, and file all document

POSM Management

• Weekly inventory reconciliation and upload to system
• Handle delivery/collection requests from various departments
• Monitor and follow up with POSM movement including liaising with 3rd party Warehouse & Logistic on collections & deliveries.
• Monthly Inventory reconciliation
• Creation of material code for New POSM registration, including the maintenance of master list
• Handle incoming shipments for POSM related PO, including liaising with approved forwarder
• Inform 3rd party Warehouse on incoming shipment with information on the POSM for their GR
• Liaise with Marketing Team and review of POSM for disposal on quarterly basis

Requirements

• Minimum Diploma in Marketing
• Preferably 1 year experience with SAP experience preferred.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

about the company

Our client is a global supplier for electrical and mechanical drive systems, including gear units, generators and couplings. Serving multiple key industries such as power generation, marine, wind power and many more, they’re now on the look out for a Service Engineer to join their dynamic team during an exciting time in their development.

about the job

Reporting directly to the Service Manager, you will:

• Attend field service calls within the Southeast Asia region
• Inspect, repair, and install gear drives and other transmission parts (i.e. planetary, mill drive, variator drives, marine drives, coupling etc.) at customer sites
• Drive direct interaction and coordination with customers’ site personnel
• Troubleshoot errors and advise on corrective action
• Write customer facing reports
• Read and work from blueprints, parts lists, and assembly protocols
• Disassemble gear drives, inspect disassembled parts, write up and report failed parts, and advise on replacement parts.
• Create expense reports

job requirement

• Diploma/Degree in Engineering or equivalent
• Minimum 10 years of experience in power transmission, heavy equipment assembly, marine, or wind gearbox applications or 5 years of experience in field service operations
• Ideally possess gear box maintenance experience
• Possess ability to carry items up to 20 kg in weight, climb stairs and ladders generally up to 125 meters in height
• Experience in electrical, mechanical, hydraulic maintenance/troubleshooting
• Willing to travel occasionally within SEA

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Role: (JOB SUMMARY)

• Responsible for the ongoing credit assessment of a complex portfolio of issuers in accordance with the relevant methodology.
• Regarded as an authority by issuers and investors at individual credit and industry levels.

Responsibilities:

Analytics/Monitoring

· Conduct quantitative assessment of financial statements and economic/market data, as well as intensive analysis of bond indentures, liquidity agreements, official statements and other legal documents.

· Conduct initial and on-going credit analysis on a high profile portfolio of companies.

· Actively monitor portfolio and make recommendations for rating transitions in a timely fashion.

· Perform and present in-depth fundamental credit analysis on a regular basis to rating committees to assign and maintain credit ratings.

· Demonstrate rating judgment as evidenced by the ability to distinguish among different entities at different ratings levels.

· Attend rating committee meetings with Senior Management and Risk Credit Officer to ensure consistency across teams.

· Involvement in ensuring team complies with credit and compliance/regulatory policy issues as directed by Senior Management and/or compliance department.

Research

· Produce timely and relevant research on specific issuers, general credit trends, or sector related issues that is in-depth, high quality, insightful and focused.

· Proactively identify relevant topics for research.

· Review draft research products of team members.

· Involved in adhoc publications.

Issuer/Investor Relations

· Manage challenging issuers while maintaining high profile relationships with investors and issuers, interacting frequently based upon industry and topical research written.

· Manage regular outreach events such as investor briefings, teleconferences, conference participation and third party presentations.

· Lead issuer meetings, including presenting key rating factors effectively and asking probing questions that result in substantive dialog about key rating issues.

Communications

· Present credits effectively and comprehensively in rating committees and other internal analytical meetings.

· Coach and develop Junior analysts and support associates.

Qualifications:

• Graduate / second-level degree (e.g. MBA, Master’s) required or equivalent strong academic background.
• Eight to ten years relevant experience with complex financial instruments and/or accounting principles e.g., accounting for derivatives financial instruments
• Well-developed analytical skills
• Strong written and oral communication capabilities
• Ability to manage multiple competing priorities within deadlines.
• Strong abilities in Excel, Word and PowerPoint.

about the company

My client is a manufacturing company. With more than 20 years history, this is a great brand to join at an exciting time in their development.

about the job

• PO processing & confirmation of PO to customers (SO Creation)
• Prepare shipping documents, invoicing and other documents required
• Weekly re-schedule report to customers
• Trace the shipment to ensure on time delivery
• Manage invoicing and receivables including exceptions i.e. L/C preparation
• Handling order related issues and claims
• Receiving, validating and processing sales order
• Quotations generation and monitoring of delivery shipment
• Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex sales order resolution

skills & experience required

• Degree / Diploma / Higher NITEC / NITEC qualification
• Min 8 years of experience in a Medtech / Pharma / Medical Manufacturing / Commercial - Distribution Center environment (with min 3 years of team lead experience)
• Export/Import & freight handling experience
• Exposure to Asian region
• Experience handling order of SKU 6000 or more will be a plus
• Hands on with order management, processing , fulfilment
• Super SAP / Proficient SAP user (MM module)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Field Service Specialist (Eletromechanical)

$4000-$5000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Jln Pemimpin, Singapore[ Near to Marymount / Bishan MRT ]

Job Description
The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.

Responsibilities

• Technical after Sales support to external, but also internal customers as required by the Company.
• Carry on site work as requested such as:Supervision of machinery installation and commissioning, execute customer training.
  After sales service tasks like maintenance and troubleshooting, customer trainings,
  Upgrading projects of existing production lines
  
• Respond to on-call and emergency support cases remotely or visiting customer sites.
• Support the sales teams on technical matters.
• Coordinate service and capex delivery projects between Company’s delivery units and customers
• Participate in FAT testing as needed.
• Participate in product and service product development.
• Support spare part and maintenance sales as well as coordinate service work planning and scheduling.
• Keep active communication with customers.
• Follow safety rules and practices set by the company, in general, but also the site rules set by the customer.
• Perform all duties assigned.

Requirements

• Diploma or bachelor’s degree from Electrical or Mechatronic Engineer background
• Hands-on experience in installation and troubleshooting industrial machinery with PLC/PC controls and adjustable-speed drives.
• Knowledge in PLC and PC based control systems: Siemens, Allen Bradley, Beckhoff, Omron, etc. is an advantage.
• A proven track record in mechanical engineering in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, CAD, or similar application experience
• Willingness to travel globally

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Position: Application Development and Support
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Job Objectives
Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application

Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Key Responsibilities

• Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.
• Documenting design decisions, components and keep the knowledge base.
• Develop the code and provide hands on engineering expertise to the development teams
• Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.
• Ensures that expected application performance levels are achieved.
• Perform unit and system testing of application code as well as execution of implementation activities.
• Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.
• Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Job Requirements:

• Bachelor's degree in computer science, information technology, or a related field
• SWIFT/AMH, Banking Experience with Technical proficiency
• 6-9 years of relevant experience with key skills in AMH, SWIFT, Unix, Oracle, MQ and JAVA

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Job Overview

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs.
• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards.
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.
• Researching and recommending solution that best meet business needs and enterprise operational requirements.
• Provide technical support to application development teams.
• Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.
• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.
• Knowledge in Networking (F5 GTM/LTM or any other SLB).
• Minimum 5 years of professional experience and minimum 3 years of relevant experience.
• Willing to work in shifts and in weekends.
• Team player to work with multiple teams and teammates.

**1-year contract and willing to work night shift**

Work location: Changi Business Park

Responsibilities:

• To provide first level Digital Platform support by phone and/or e-mail to clients
• To maintain the knowledge database of the E-Channel Service Center
• To handle document and maintain the client’s requests/enquiries
• To support operational documents (such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc)
• To perform other ad-hoc assigned tasks by management

Requirements:

• Possess Degree with minimum 3years experience in client service or call centre in Bank
• Strong knowledge of Banking and financial products
• Proficient in MS office, Word, and Excel

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 24114

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Core Skillset:

Service Delivery Batch scheduling and monitoring. AS400 & SICS

1. Bachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting SICS application systems

2. Technically competent in AS400 and excellent in RPG programming language.

3. Must have domain knowledge in Credit Card Application.

4. Knowledge for Visa and MasterCard simulator will be an added advantage.

5. Perform trend analysis and capacity management.

6. Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.

7. Identify initiatives and recurring problems for optimizing and enhancement.

8. Perform bug fixes or apply hotfixes from Card vendor with proper test management cycle.

9. Perform recovery up to the point of service restoration.

10. Perform HA and DR exercise.

11. Manage audit and regulatory requirements.

Working Days: Mon - Fri (8.30am - 6pm) (Work Overtime required)

Work Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• GCE 'A' level and above
• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Sales Consultant

• Working days: 5.5 days (One and half day off weekly; Five weekends with 7 off day)
• Need to work on weekend and public holiday. (There’s replacement off for public holiday.)
• Salary: $1800 - $2000 + Commission (Not from Luxury Industry)
• Salary: $2400 - $2500 + Commission
• Location: Takashimaya & Paragon (Orchard)

Store operating hours:
Paragon boutique - 11am to 9pm. - One hour lunch break.
Takashimaya boutique - 9.30am to 9.30pm (2 shifts)

Moring shift - 9.30am to 6.30pm - One hour lunch break.
Afternoon shift - 12.30pm to 9.30pm - One hour dinner break.
Full shift with two breaks.

Job scope:

• Oversee stores (Takashimaya & Paragon) when the Boutique Manager is off duty
• Assistance to Boutique Manager in all the duties (sales & budget, retail operations & administration, Customer Service, Merchandising & Promotions, and Staff)
• Proper execution of paperwork for all stores. Accuracy of all receipts
• Maintain good customer relationship and regular update of products to customers.
• Ensure good housekeeping of stores
• Ensure proper and timely replenishment of stocks
• Achieve sales target

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Details:

• Duration: 12 months extendable/convertible
• Working Location: Somerset (walking distance from MRT)
• Working hours: 08.30am – 6.00pm (Monday to Friday)
• Salary Range: $3,200 - $4,500 per month + bonus

Job Responsibilities

• Represent company as a brand ambassador, offering electricity plans and assist customers in services required
• Understand their role in engaging with key stakeholders
• Achieve monthly performance goals
• Handle administrative tasks
• Keep up to date with market and industry trends
• Ability to identify opportunities and challenges
• Support new developments and initiatives
• Developing of customer service quality benchmark
• Answer enquiries from all mediums, including but not limited to walk-ins, phone calls, emails and social media leads

Job Requirements

• Strong interpersonal skills and comfort with engaging new people on a daily basis.
• Excellent verbal and written communication skills, including the ability to deliver presentations.
• Proactive worker with strong time management and prioritisation skills to manage deadlines.
• Independent but a team player as well.
• Experience in B2C sales and cold calling/customer relationship skills.
• Experience in MS Office, CRM and other customer service management software or solutions are a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Service Manager

$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Jln Pemimpin, Singapore[ Near to Marymount / Bishan MRT ]

Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilities:

• Greet, welcome, and direct clients and visitors.
• Assist external/internal clients and walk-ins with general inquiries.
• Ensure reception area and customer areas are well maintained and presentable.
• Handle phone calls, answer general inquiries, and take/pass messages to recipients.
• Manage incoming mails, parcels, and front desk's petty cash.
• Assist with beverage orders.
• Maintain cleanliness in customer areas.

Requirements:

• ITE Graduate in Business Admin/Secretarial/ GCE 'N' / 'O' Level or equivalent.
• 2-3 years of relevant experience in a similar role
• Computer savvy and proficient in MS Office and Google applications.
• Good interpersonal and communication skills, with proficiency in English.
• Ability to work under stress, manage tight schedules, and multitask.
• Availability to support events on weekends and after school hours when required.

Support Oracle Human Resources Management, System (HRMS) Service Delivery, SQL, Unix/Linux, Oracle, WebLogic, Java J2EE

Skill Set:

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met. 6. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems

Senior Manager, Customer Experience

Are you an experienced B2B operations professional, with a passion for operating within a matrixed organisation and influencing through strong stakeholder management? If you are looking to join a global team (with regional focus on Asia Pacific) to deliver service that differentiates Expedia Group in the travel marketplace, this role is for you.

As the Senior Manager, Partner & Traveller Experience within the Traveller and Partner Servicing Platform (TPSP) organization, you will be accountable for the delivery of business to business (B2B) servicing for our Expedia Partner Solutions (EPS) demand partners across the Asia Pacific Region (APAC). Leading a team of Partner and Traveller Experience Specialists, and working across a highly matrixed organization, you will play a key role in building strong relationships with internal commercial & operational stakeholders and external demand partners, with accountability for the successful delivery of servicing strategy.

What you’ll do:

• Accountability to help define & deliver APAC service strategy for both A2A and CDS operations supporting our demand partners:
• Work closely with retail operations to ensure servicing levels are achieved and staffing / quality controls (such as vendor quality calibrations) are in place to meet APAC demand partner network requirements real-time and for future growth
• Manage and audit EPS specific agent processes, agent knowledge base and agent communication processes to ensure efficient and effective service handling
• Help prioritize bugs in accordance with impact to operations and key metrics.
• Drive improvements in escalation management & intent insights across all APAC languages and LOB
• Establish deep understanding of agent tools, processes & policies to support the EPS business.
• Understand regional business norms / trends / competitor landscape to ensure our B2B service proposition is best in class
• Use data to identify efficiencies, customer service segment differentiation, and optimize against contractual obligations
• Stakeholder Management (internal/external) – managing expectations to align with TPSP goals and initiatives to maintain / reduce costs and drive revenue:
• Reduce unnecessary EPS demand partner / commercial account management escalations through root cause analysis, workflow improvements and initiatives to increase operational efficiencies
• Maintain balance between big picture and moving individual issues to conclusion
• Establish reporting needs and business review cadence to meet stakeholder needs
• Develop and maintain formal daily / weekly communications with retail operations, EPS commercial account management, and other internal stakeholders as required, to ensure processes are being followed, reports are being maintained and actions processed
• Utilize current reporting or develop new reporting to monitor cost and revenue to ensure TPSP departmental goals are achieved
• Through analysis, work with retail operations and EPS commercial teams to minimize errors, write offs and fraud
• Where appropriate, support the EPS commercial team in external partner facing forums
• Service Enhancement & Continuous Improvement – leveraging the full suite of TPSP agent tools to drive efficiencies and effectiveness:
• Support prioritization across the EPS & TPSP product portfolio by helping gather accurate tracking and business insights to support business impact sizing
• Use data to establish the most efficient channel to service traveler and agency needs
• Feed key insights to the right department to ensure EPS demand partner / internal stakeholder insights are effectively captured & where appropriate, actioned
• People Management – strong leadership qualities, in alignment with the EG Leadership Agreement values of Include, Grow & Own:
• Sets clear team strategy and goals for the APAC region that align to commercial and TPSP objectives
• Coach & mentor to develop individual & overall team skillset
• Fosters an environment of continuous improvement & growth where individuals are empowered & encouraged to drive self & business improvements
• Recognizes staff potential and guides employees in developing skills by recommending appropriate training and sources of information
• Creates environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity
• Obtains resources needed to reach individual and team goals
• Prioritizes team morale and productivity, celebrating team accomplishments
• Promotes collaboration among team members. Encourages others to cooperate and coordinate efforts

Who you are:

• 8+ years’ experience in operational B2B customer service, management consulting or corporate strategy, preferably at a travel/ecommerce company. To include 3+ years’ experience in people management
• Fluency in English and one or more of the following languages, Korean, Mandarin, Japanese
• Ability to travel domestically and/or internationally approximately 25% of time
• Experience rolling out operational projects designed to improve productivity and/or drive customer satisfaction
• Ability to work collaboratively in cross-functional team in the heart of a matrixed organization
• Excellent communication, presentation, and interpersonal skills
• Distinctive problem-solving and analytical skills, with impeccable business judgment
• Experience leading complex operational and strategic initiatives
• Demonstrable experience in influencing for success

About the Centre for Applied Philanthropy (CAP)

CAP is a relatively new thought leadership and innovation hub within CFS. It seeks to support effective philanthropy through:

1. Research, Strategy and Insights Providing insights through data and research: we collect and analyse data on philanthropy and unmet needs in Singapore to understand trends, emerging issues and measure impact.
2. Collective Giving and Innovations in Philanthropy Collaborating with others to achieve meaningful social impact: we partner with other organisations in the philanthropic ecosystem to pool resources and expertise to achieve greater impact through collective funding programmes and community impact funds.
3. Philanthropy Advisory: Offering tailored philanthropy advisory services to meet evolving donor needs and aspirations: we co-create impactful initiatives for select donors that tackle the root causes of complex socio-economic problems.

Role Overview:

The Business Manager will be a critical member of the CAP Team, reporting directly to the Senior Director. He/she will work across all CAP projects, as an overall project manager, to co-design, organize, support, guide and review various inside-of-CAP processes (business processes improvement, knowledge management, project management), as well as liaise with other CFS teams, such as Business Operations/Finance and Tech, to ensure effective and efficient administrative, project, reporting and grantmaking processes.

Key Responsibilities:

Operations Management

• Oversee and manage the daily operations of CAP, including scheduling and coordination and minute-taking, where necessary.
• Develop, implement and review policies and business processes based on industry best practices, to ensure effective and efficient functioning of CAP. This includes enabling grant-making for CAP projects and IT systems usage (eg NetSuite).
• Be the CAP representative for any systems-related migrations/upgrade/change

Project Management

• Maintain working knowledge of and support all CAP programmes and priority funding areas (Collectives, Collective Impact Funds, Bespoke Philanthropic Projects in areas of social and sustainability needs) by assisting in strategies, workplans and progress tracking.

Grant Management

• Work with various teams to monitor CAP grants for legal, financial, and programme compliance.
• Monitor and document the grant-making workflow processes, forms, templates, reports and data to assure full compliance with internal controls and legal requirements.
• Ensure all CAP team members are aware and knowledgeable of grants management processes and technology to the degree their functions require.
• Problem-solve complex grant scenarios; consult/liaise with finance and/or legal counsel.

Research, Strategy and Analysis

• As with all other members of CAP, the Business Manager will also remain abreast of current research, activities, best practices, innovation and trends in the philanthropic sector and Singapore’s Non-Profit sector, to provide informed inputs on the CAP’s activities and recommendations and support when needed.

Financial and Programme Evaluation

• Support senior team members to develop and manage the budget for CAP, ensuring financial sustainability.
• Design and prepare reports for internal and external stakeholders, showcasing achievements and impact.

Communications, Collaboration and Networking

• Build and maintain effective relationships, via formal and informal networking opportunities, with internal teams and external organisations such as academic institutions, key players, donors, partners, and the wider community for the purpose of collaborative opportunities and creating impact through philanthropy.

Requirements & Qualifications:

• Project/Programme management experience (with grantmaking being a distinct advantage).
• Knowledge and/or high comfort level to understand IT/CRM systems (such as NetSuite and Submittable), basic data analysis skills and familiarity with business process management.
• Strategic thinker with a process and system mindset.
• Domain knowledge in non-profit landscape such as social issues and/or sustainability/environment will be a definite advantage.
• A high level of organisational capability, attention to detail and a proactive, problem-solving, can-do attitude.
• Strong written, numeric and oral skills, interpersonal/listening skills, with the ability to engage a range of audiences, stakeholders, funders and partners and instinctual information sharers, and network builders.
• Ability to work under own initiative.
• Highly proficient in Microsoft Office applications (especially PowerPoint and Excel).
• Basic degree is required; Master’s qualifications in non-profit management, business management or social sciences will be an added advantage.
• Passion for philanthropy and social impact.

SharePoint Skills

Server maintenance (preferably Windows Server) Windows PowerShell Information security

Job Description:

The support specialist will be a techno functional support team member for the Consumer Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the

analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related

projects/enhancements that will impact the Consumer Banking Services applications.

Roles/Responsibilities

1. Responsible to provide BAU support for Consumer Banking Services

systems such as SharePoint, EA Tool and OCR systems in bank.

2. Responsible to provide operational support and ensure SLI of system

availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY and BOS

4. Fine tune applications and systems for high performance and higher

volume throughput

5. Planning and configuring SharePoint environments.

6. Administering and maintaining SharePoint sites.

7. Providing user support

8. Contribute to business requirement review for technical

implementation as a subject matter expert for IT to ensure SDLC

standards are met.

9. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

10. Respond on time to the queries raised by various business units.

11. Provide timely updates regarding production status and progress of

issue resolution.

12. Perform impact analysis of enhancements/projects that will impact

supported systems.

13. Participate in Disaster Recovery and Business Continuity exercises.

14. Provide on-call support and afterhours/weekend support as

needed, covering application support and application change deployment.

15. Have a quality mind-set with prevention attitude to attain zero

defects.

16. Developing business intelligence and analytics solutions (SSRS)

17. generation and work on related issues.

18. Able to support SIT/UAT/PROD/DR deployment, with DevOps.

19. Able to support relevant software/platform/database upgrade for

the systems.

20. Able to work with system delivery team for smooth transition from

projects/enhancements to BAU Mode.

21. Able to perform monitoring of systems, manage batch jobs and

ensure night batch jobs completed within SLA.

Core Skillset:

OS: Unix/Linux platform/Window

DB: MS SQL and Oracle, Postgre database

App server: WebLogic/WebSp here

Middleware: MQ, Kafka, CD/SSH, JBOSS Programming Language: Java, C++, shell script, PL/SQL

Channels and Payment Applications

Skillset & Roles/Responsibilities

- Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.

- Possess good knowledge on 3 tiers-architecture application to: o Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.

- Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for

service recovery.

- Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.

- Be able to conduct application capacity planning and perform performance tuning.

- Be able to participate/conduct regular DR simulation/live DR exercise. Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.

about the company

Our client is a globally trusted partner providing reliable Data Centres across the world. Currently they are looking for a Senior/Project Manager to support the delivery of small to large scale data centre projects.

about the job

• Overall in charge of the construction of projects and make sure projects are completed within quality, safety, costs and time.
• Lead or assist in providing technical support and planning during the pre-construction stage.
• Lead Deputy Project Managers and Engineers to come out of the costs and planning structure for prospective deal engagements.
• Lead (or assist) in the execution of approved projects’ quotation and/or tendering process.
• Work with asset owners, clients, consultancies, contractors, vendors to make sure project delivery.
• Site project management and track project schedule based on the approved schedule.
• Cost reports including forecasted cash flow of project expenditures, monitoring spending of cost against approved budget, forecast project expenditures, etc.
• Tracking and evaluation of Contractor Claims, Variations, Delay, EoT and Delay Damages
• Work closely with Safety Managers to ensure construction safety compliance.

skills & experience required

• Degree in Project Management / Mechanical / Electrical / Construction Engineering or equivalent
• Minimum 8 years of relevant experience in the Project Management of mission critical facilities (data center construction will be the most ideal)
• Experience in managing building services Data Centre Greenfield Construction will be ideal
• Uptime/TIA/Chartered Engineer certified will be a plus
• Good knowledge in Electrical HV/LV distribution Engineering
• Clear understanding of commercial & financial processes (Invoicing, approvals etc)
• Willingness to travel for business trips (SEA - around 30%)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Responsibilities

• As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service through inbound and outbound calls
• Handle customer inquiries and resolve issues with professionalism, empathy, and efficiency, ensuring customer satisfaction and maintaining a positive company image.

Working Hours

Saturday - 8am to 1pm

AND

Monday - 9am to 4pm

Private Physiotherapy Clinic at CBD (near tanjang pagar MRT).

Working hours 10-7pm , 6 days per week for full time.

Working hours to be discussed for part time or freelaner

Closed on PH.

Responsibilities:

• Manning the front desk – answering phone calls, taking down appointments, registration and billing.
• Assisting the clinic physician with patient care.
• Preparing medical reports.
• Assisting with administrative duties.
• Cleaning up during office hours and on closing for the day.

Requirements:

• Excellent communication and interpersonal skills
• Friendly disposition and service oriented
• Good team player