Total 1,647 Customer Service job vacancies in SG OFFICE - ROBINSON ROAD

Job Description:

Are you an experienced sales leader with a passion for making a significant impact in the education sector? Do you excel in achieving and surpassing sales targets while inspiring and leading a team? If so, this is the perfect opportunity for you!

United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is actively seeking a dynamic and results-oriented Sales Director to lead our Education Sales team. The Sales Director will play a crucial role in guiding and supervising our Education Sales Consultants, ensuring they effectively connect with expats and assist them in reaching their language learning goals.

Responsibilities:

• Leadership: Provide strategic leadership to the Education Sales team, setting clear objectives and fostering a collaborative and high-performance culture.
• Team Management: Supervise, motivate, and mentor Education Sales Consultants to achieve individual and team sales targets.
• Sales Strategy: Collaborate with the Marketing, Operation & Academic teams to develop and implement effective sales strategies and campaigns.
• Market Positioning: Stay informed about industry trends and competitor offerings to position ULC as the preferred language education provider.
• Training and Development: Conduct regular training sessions and professional development activities to enhance the sales skills and product knowledge of the sales team.
• Performance Analysis: Monitor and analyze sales data, providing insights and recommendations for continuous improvement.
  

Requirements:

• Proven Leadership: Demonstrated leadership experience in a sales role, preferably in the education or language training industry.
• Sales Expertise: Strong negotiation and closing skills, with a track record of meeting and exceeding sales targets.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse clientele.
• Motivational Leadership: Inspiring and results-oriented, with a passion for driving sales and achieving success.
• Collaboration: Ability to work independently and collaboratively, fostering a team-oriented environment.
• Language Proficiency: Proficiency in both written and spoken English & Mandarin, additional language proficiency is a plus.
• CRM Experience: Familiarity with Hubspot CRM systems or other sales software is advantageous.

What we offer:
Base salary with an attractive commission structure, recognizing and rewarding sales achievements.

Opportunities for career growth and advancement within a rapidly expanding organization.

Ongoing training and professional development programs to enhance your leadership skills and knowledge.

Collaborative and supportive work environment, encouraging teamwork and the sharing of best practices.

Make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting leadership career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

We are looking for enthusiastic Customer Support Representatives to join our team . In this role, you will be the first point of contact for tourists seeking information and assistance with their travel plans. This position requires a commitment to providing exceptional customer service, with a focus on planning travel routes and selling travel products.

Key Responsibilities:

• Answering questions for tourists through online platforms.
• Planning travel routes and selling travel products tailored to client needs.
• Handling inbound phone calls and conducting online consultations.
• Guiding tourists through the transaction process.
• Keeping accurate records of customer interactions and transactions.

Requirements:

• Excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and handle multiple tasks.
• Familiarity with travel destinations and route planning.
• Customer service experience is preferred but not mandatory.

Salary:

• Competitive salary based on experience and qualifications.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalised guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Job Role: Student Care Mentor / Teacher

Work Locations: Hougang / Sengkang / Yishun / Punggol

Working Hours:

Monday to Friday: 6 hours between 12.00pm to 7pm (inclusive of 30 mins meal break)

Saturday: 9am to 12.30pm (if required)

Responsibilities:

• Classroom management and provide guidance and mentorship to school children between 7 years old to 12 years old in after-school care centre
• Supervise and guide with homework / revision
• Plan and deliver programmes, organize enrichment workshops that helps promote the overall development of the children
• Engage the children in both indoor / outdoor activities that will enhance / build their psychomotor skills, critical thinking, innovation and problem-solving skills

Requirement:

• At least post-secondary education with a passion in working with children
• Preferably with experience working with children with special needs and/or possess/intend to pursue WSQ Student Care Certification
• Positive attitude, good team player with good communication skills

Please WhatsApp Resume to (65) 8915 7155 or email [email protected]

Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

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Job Title: Developer/L3 Support

Role: Production Support Analyst

Job Requisition Number: JR27810

Job Level: 3 - 9 years of relevant experience (L2/L3)

Location: Singapore

Key Skills:

 MS Windows, Unix/ Linux OS, Unix/Linux Scripting, Pentaho, Apache Tomcat, XML, Oracle, Microsoft SQL server,

 SQL scripting, Sybase, Java, Aldon, Bitbucket, Control-M scheduler, SFTP/SSL, Connect Direct, SAP BI platform and tools.

 Strong analytical and good problem-solving skills, good exposure to infra setup is required.

Job Responsibilities

Join and Report to Delivery Lead and be in the Banking clients IT Governance, Risk and Compliance (GRC) Team, part of Group Risk Management.

The role will encompass the responsibility of

1. Being a Technical Analyst and taking up the development of changes to GRC

2. Implementing and supporting vendor systems components and

3. Providing Level 3- Production Support

4. GRC application development, implementation, and support of SIT/UAT testing.

which includes the below:

 Gathering and analyzing requirements and performing very appropriate and accurate impact analysis of the changes requested

 Getting involved in design for both the internal and vendor changes

 Getting involved in development, unit testing as well as system integrated testing for both the internal and vendor changes

 Providing consultation and support in addressing production related issues and tasks and also supporting SIT/UAT activities pertaining to the changes

 Planning, preparing, and executing system rollout and implementations

 Bringing about improvisations and value additions to the system and application components

Key Responsibilities

1. Requirements Management

Engage with System Analyst & SME to collate, understand and finalize functional and technical requirements

2. Design & Development

a) Partner with Architects and Dev. Manager to ensure solution design complies with enterprise design principles, security, and control standards

b) Partner with Development Manager in managing application teams to build the

enhancements

3. Test Management

a) Partner with Test Manager to ensure the completion of SIT, UAT testing, regression/performance/ load testing and application security testing with quality results

4. Implementation Management

a) Prepare technical implementation plan across application teams

b) Coordinate technical implementation activities with release team and across application teams to ensure clean production cutover without issues and adequate post implementation support

Job Requirements

 Min. 6-to-8-year hands on development experience in any operational risk system or any banking application

 Experience and knowledge with Aldon LM(e) product & setup is an added advantage

 Banking domain or financial institution working experience and familiarity with SDLC process and change management tools.

 Must possess customer oriented and Can-Do attitude (should be able to accommodate overtime work when needed)

The candidate should:

 Have good interpersonal and communications skills

 Be a self-starter and be able to work independently

 Be a good team player and be pro-active

 Be able to work in a fast paced and team-oriented environment and be able to manage priorities

 Be able to work under pressure and work closely with stakeholders and other onshore/offshore developers

 Have strong delivery ability and be able to see end-to-end closure of issues to hit delivery, support commitments with focus & discipline

 Be a quick learner - Gain working level knowledge in any new tools and technology as needed.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Position Title: Customer Service and Sales Representative

Job Summary:We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Sales Representative. The successful candidate will play a key role in delivering exceptional service to our clients while promoting and driving sales. If you are a motivated and personable professional with a passion for customer satisfaction and sales, we invite you to apply.

Responsibilities:

1. Customer Interaction:Engage with customers in a friendly and positive manner to provide assistance and address inquiries.
   Build and maintain strong relationships with clients through effective communication.
   
2. Sales Promotion:Actively promote products or services to customers, identifying opportunities for upselling or cross-selling.
   Meet or exceed sales targets by effectively communicating the value proposition to potential clients.
   
3. Order Processing:Process customer orders, ensuring accuracy and timely delivery.
   Provide information on product availability, pricing, and delivery times.
   
4. Issue Resolution:Handle customer concerns and resolve issues promptly and professionally.
   Collaborate with relevant departments to address and rectify customer challenges.
   
5. Product Knowledge:Stay informed about the features and benefits of products or services offered.
   Assist customers in making informed decisions by providing product information and recommendations.
   
6. Sales Reporting:Maintain accurate records of sales transactions and customer interactions.
   Generate sales reports and contribute to the analysis of sales trends.
   
7. Customer Feedback:Collect and relay customer feedback to the management team to improve products or services.
   Implement improvements based on customer suggestions when applicable.
   
8. Team Collaboration:Collaborate with team members to achieve overall sales and customer service objectives.
   Participate in regular team meetings and training sessions.
   

Qualifications:

• Previous experience in customer service and sales roles preferred.
• Excellent communication and interpersonal skills.
• Proven ability to meet or exceed sales targets.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with sales techniques and CRM software is a plus.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and a willingness to learn and adapt.

Education and Experience:

• High school diploma or equivalent; additional education in sales or customer service is a plus.
• Previous experience in a customer service or sales role is desirable.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Reports to the Associate Director and assists on pedagogy matters and technical expertise to support instructors who are converting their courses to blended format.
• Supports the Associate Director on the strategic directions and mapping out of BL implementation framework and strategies, in consultation with the Director CTE, to advance SMUs differentiation in the learning environment.
• Will be assigned projects and will front consultation and professional services on BL projects with instructors to ensure that the solutions developed are in accordance with sound learning design principles and correspond to the learning needs and outcomes.
• Review facultys existing content materials, conduct needs assessment with faculty-lead, and make decisions on what to, and how to re-develop these contents and translate them into learning objects that meet standards and guidelines set by international bodies.
• Identify appropriate solution(s) for the course, including determining the proper blend of instructor-led, hands-on, and web-based training to be used in a given solution.
• Manage vendors to ensure rigor and standard of elearning materials (technical and pedagogical).
• Evaluate e-learning materials and analyse students feedback to improve learning and/or develop additional materials.
• Team up with in-house and external designers and developers as an integral part of the build process.
• Collaborate with CTE team in TEL-related projects to provide pedagogical inputs as Learning Designer in the design and development for a variety of media (e.g. engaging web-based and mobile learning applications, videos, animations, games, simulations and other instructional technologies for online and blended learning activities).
• Plan and conduct professional development workshops on curriculum design, development, and delivery of BL and its corresponding tools to faculty and staff in SMU.
• Other duties and responsibilities as assigned.

• Degree in Education/ Learning Design or equivalent.
• 3 to 5 years of relevant working experience, of which at least 3 years experience in designing and developing online and blended learning solutions required. These solutions may be a variety of instructional media, including face-to-face, synchronous and asynchronous online learning technologies, self-paced online learning, multimedia etc.
• Strong knowledge and experience in the implementation and management of online, blended learning (preferably in undergraduate and postgraduate courses or programmes of an institute of higher learning) and MOOCs will be an advantage.
• Sound knowledge and experience in applying contemporary and emerging principles of learning/instructional design to online and blended learning, including all phases of the Instructional System Design (ISD) process or Analyse, Design, Development, Implementation and Evaluation (ADDIE) model.
• Proficient in using relevant e-Authoring tools, such as (but not limited to) Articulate, Lectora.
• Curiosity and keen interest in the future of e-learning trends and evolving tools is advantageous.
• Extensive knowledge of online learning tools and media.
• Experience in videography and video-editing would be advantageous.
• Possesses good project management, resource management and people management skills.
• Excellent organizational and analytical skills.
• Excellent communications skills with a good command of both oral and written English.
• Excellent time management and ability to multi-task.
• A motivated, self-starter and team player who is resourceful and independent.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping (Laundry Attendant), we rely on you to

• Ensure hotel linen and employee uniforms are in good condition.
• Ensure sufficient linen is available for the day’s operation.
• Manage guest laundry/Dry cleaning request according to the hotel Standard Operating Procedures.
• Assist in reviewing linen inventory

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

Position Title: SPA Therapist

Job Summary:We are looking for a skilled and dedicated SPA Therapist to join our team. The ideal candidate will be passionate about providing exceptional spa experiences, promoting relaxation, and enhancing overall well-being for our clients. As a SPA Therapist, you will be responsible for delivering a variety of spa services with a focus on customer satisfaction and the highest quality of care.

Responsibilities:

1. Client Consultation:Conduct thorough consultations with clients to understand their specific needs and preferences.
   Provide knowledgeable recommendations for spa treatments based on individual requirements.
   
2. Spa Treatments:Perform a variety of spa treatments including massages, facials, body wraps, and other therapeutic services.
   Customize treatments to address the unique needs and preferences of each client.
   
3. Customer Service:Create a welcoming and relaxing atmosphere for clients.
   Ensure a high level of customer satisfaction by delivering exceptional service.
   
4. Hygiene and Sanitation:Maintain strict hygiene and sanitation standards in all spa areas and during treatments.
   Adhere to all health
   

You

SPA Therapist Job Description

ChatGPT

ChatGPT

Position Title: SPA Therapist

Job Summary:We are seeking a skilled and passionate SPA Therapist to join our spa team. The SPA Therapist will be responsible for delivering a range of high-quality spa treatments to clients, promoting relaxation, and enhancing overall well-being. The ideal candidate should have excellent communication skills, a strong commitment to customer satisfaction, and the ability to create a tranquil and rejuvenating experience.

Responsibilities:

1. Client Consultation:Conduct thorough consultations with clients to understand their specific needs, concerns, and preferences.
   Provide informed recommendations on suitable spa treatments based on individual requirements.
   
2. Spa Treatments:Perform a variety of spa treatments, including massages, facials, body wraps, and other therapeutic services.
   Customize treatments to address the unique needs and preferences of each client.
   
3. Customer Service:Create a welcoming and relaxing atmosphere for clients from the moment they arrive.
   Ensure a high level of customer satisfaction by delivering professional and attentive service.
   
4. Product Knowledge:Stay informed about spa products, services, and promotions.
   Educate clients on available treatments, products, and aftercare to enhance their spa experience.
   
5. Hygiene and Sanitation:Adhere to strict hygiene and sanitation protocols to maintain a clean and safe spa environment.
   Sterilize equipment, tools, and linens in accordance with health and safety standards.
   
6. Appointment Scheduling:Efficiently manage appointment schedules and maintain accurate records.
   Coordinate with reception and support staff to ensure a smooth flow of spa operations.
   
7. Upselling and Retail:Promote and upsell additional spa services or retail products to clients.
   Assist in maintaining retail displays and product inventory.
   
8. Professional Development:Stay updated on industry trends, new techniques, and advancements in spa therapies.
   Participate in training sessions and workshops to enhance skills and knowledge.
   

Qualifications:

• Certification or diploma in Spa Therapy or a related field.
• Proven experience as a Spa Therapist.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of various spa treatments, products, and equipment.
• Ability to work flexible hours, including evenings and weekends.

Incident Management Services:

• Provide Incident detection, reporting, recording, and initial support.
• Provide Incident investigation, diagnosis, impact analysis, and reclassification as required.
• Utilize and update the Customer Incident Management System with all relevant information relating to an Incident.
• Resolve dispatch orders that are not resolvable by remote Support and onsite Incident tasks arising, including break/fix Equipment and Software support.
• Act proactively, and coordinate with all other parties (including Third Parties and other Customer IT functions) as needed in order to resolve Incidents
• Maintain overall responsibility for all incident activity to the point of closure, as confirmed by Customer Authorized User.

IMACD (Installation, Move, Add, Change and Dispose):

DSS (Desk side Software Support):

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

Smart Hand support:

• Network
• Servers – Connectivity support, OS installation, basic troubleshooting in co-ordination with remote team
• Printer equipment

Asset Management (inwards and outwards):

Update inventory & Stock management using Asset management tool for tracking inventory and stock management. Input, maintain, update and track up-to-date full Lifecycle data for all Assets used or operated in the End User Environment, regardless of whether the Asset is owned, leased or licensed by Supplier or Customer (including Equipment, Software, Operating Systems and Applications) and associated maintenance, including System establishment, Refresh, decommissioning, redeployment, end of life and disposal data, within the Asset Management Systems

Device wiping

Follow the disposal process, including erasing of data, for all decommissioned

MDTs using Provided Data Wipe tool.

Handheld computing devices

• Software on best effort basis (i.e., mobile phones,

smartphones)

• Greet guests and confirm reservations.
• Provide excellent customer service and attention to detail.
• Maintain positive ongoing relationships.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.

Position Title: SPA and Recreation Club Operations Manager

Job Summary:We are seeking an experienced and dynamic individual to join our team as the SPA and Recreation Club Operations Manager. The successful candidate will be responsible for overseeing the day-to-day operations of our spa and recreation facilities, ensuring a seamless and enjoyable experience for members and guests.

Responsibilities:

1. Operations Management:Oversee the overall operations of the spa and recreation club, ensuring a high level of service and customer satisfaction.
   Develop and implement operational policies and procedures to streamline processes.
   
2. Staff Management:Recruit, train, and manage staff, including spa therapists, fitness instructors, and support staff.
   Conduct regular performance reviews and provide ongoing training as needed.
   
3. Customer Experience:Ensure an exceptional and personalized experience for club members and guests.
   Address customer feedback and implement improvements to enhance the overall satisfaction.
   
4. Facility Maintenance:Coordinate with maintenance and cleaning staff to ensure cleanliness, safety, and proper functioning of all spa and recreation facilities.
   Schedule and oversee regular maintenance activities.
   
5. Budget Management:Develop and manage budgets for spa and recreation club operations.
   Monitor expenses, identify cost-saving opportunities, and ensure financial targets are met.
   
6. Promotions and Marketing:Collaborate with the marketing team to develop and implement promotional strategies to attract new members.
   Participate in the creation of marketing materials and campaigns.
   
7. Health and Safety Compliance:Ensure compliance with health and safety regulations in all aspects of spa and recreation club operations.
   Implement and enforce hygiene standards and protocols.
   
8. Event Planning:Plan and organize special events, fitness classes, and promotions to engage club members.
   Collaborate with event coordinators to execute successful events.
   
9. Inventory Management:Manage inventory levels for spa products, fitness equipment, and other consumables.
   Implement effective inventory control procedures.
   

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in spa and recreation club management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Knowledge of health and safety regulations.
• Ability to work flexible hours, including evenings and weekends.

Job Duties

• Assist dental surgeon in procedures and minor dental surgeries
• Prepare the work area for patient treatment by setting out required dental instruments and materials
• Sterilize & pouching of dental instruments
• Maintain the overall sterility, cleanliness and neatness of the clinic at all time & basic housekeeping throughout the clinics
• Assist in taking xrays
• Preparation of next day cases
• Checking of lab cases
• Clearing suction and all instruments at end day
• Ensure professional services are provided to patients
• Answer phone calls and schedule appointments
• Basic administrative duties

Required Skill(s)

Customer service, Booking patient appointments, discharging patients, accepting payments, Hospitality, Proficient with Computer software for electronic medical records, Microsoft excel, Microsoft word and using computer effectively.

At least 1 Year(s) of working experience in the related field is required for this position.

Preferably Non-Executive specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.

Able to manage difficult or emotional customer situations; responds promptly to customer needs

Responds to requests for service and assistance and follow up promptly

Work in a fast pace environment

Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed

APPLICATIONS WITH WORK EXPERIENCE IN HEALTHCARE INDUSTRY OR GOOD KNOWLEDGE OF DENTAL PROCEDURES AND TREATMENT PROCEDURES WILL HAVE AN ADVANTAGE.

Working hours : 9am to 6pm weekdays | 9am to 1pm weekends

11 sessions (44 hours)/week

Job Description

• Develop and execute non-sales channel customer acquisition strategies/ plans for DCS products and services to grow the respective targeted customer segments/ bases.
• Develop and execute strategies/ plans to grow insurance revenue by exploring additional insurance product partnership.
• Implement frictionless onboarding application for DCS products and services based on the advancement of technology and digitalization, ie virtual card issuance, instant/ same-day application status, digital/ e-signature, leveraging on S’pore - MyInfo, Credit Bureau etc
• Plan and execute monthly lead extraction for insurance partners
• Success in this role requires an understanding of finance product (credit card) and basic understanding of insurance products. Additionally, strong interpersonal and communication skills, as well as the ability to work collaboratively with partners, are essential to achieve the desired outcome.

Job Requirement

• Education: Minimum of diploma or above.
• Industry Experience: Relevant retail banking experience (specifically for credit card).
• Competencies: Exceptional interpersonal and communication skills. Effective networking and relationship-building. Good problem-solving and objection handling skills. Meticulous and self motivated.
• Confidentiality: A strict commitment to maintaining the confidentiality and discretion required when handling the customer information.
• Ethics and Integrity: High ethical standards and integrity, with a commitment to acting in the best interests of the company and customer at all time.

We are seeking qualified high performing professionals to join in our Assurance (IPO) service line. You will be involved in providing assurance services (IPO) to our global clientele. You will have the opportunity to develop your technical knowledge and work with businesses across multiple industries.

Responsibilities:

• Lead and manage fieldwork on client sites including liaising with other departments to ensure the smooth delivery of the audit process.
• Review and evaluate risk, document and assess key controls, document and assess process flows and identify significant accounting issues.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Identify, prepare and participate in proposals for new clients and projects.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement
• Identify areas requiring improvement in the clients business processes and possible recommendations and prepare and deliver Management Letter to be provided to the client.
• Coach other team members through sharing experience and knowledge appropriately.
• Adhere to the highest degree of professional standards and strict client confidentiality.
• Be an advisor to newly public and private clients to assist with accounting, financial reporting and internal control matters, among other areas.
• Stay connected to market trends to think through future innovative solutions
• Guide integration of overseas resources to drive efficient execution.
• Develop, maintain and leverage internal contacts.

Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• At least 2-3 years of external audit experience
• Good command of the English language
• Recognised team leader with good interpersonal skills
• Proactive in problem-solving and client management
• Experience in financial reporting and SEC requirements of IPOs an advantage

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

This Position will support the Supply Chain/Customer Service funcion in Singapore, responsible for the day to day operations from a supply chain management perspective and strive for Total Customer Satisfaction (TCS) by resolving internal and external customer inquiries related to Customer Service function, serve as the primary link between the company, Service Provider (3PL) and customers. Responsibilities include coordination of logistics, which includes inventory control and consignment stock count reconciliations,processing and monitoring to ensure 3PL meets the required KPI standards such as replenish stocks on time, used products updated on time and follow up with PO’s for billing. Able to handle most assignments independently.

• Plan and work towards achieving company vision, mission and strategies.
• Maintain full compliance with corporate Finance, Compliance and Regulatory & Quality policies and procedures and maintain all required records with regards to Customer Service and Inventory Management. Provides training and guidance to internal and external stakeholders on compliance requirements.
• Promptly address customer and sales force queries.
• Inventory Management by analysing and monitoring consignment inventory level, (PAR), buffer stock level, usages, short expiry write offs, missing stocks write offs, burn down short expiry stocks in fast moving centers, weekly orders, stop shipment, products return to Herleen,.
• Assist sales department in product launch, product discontinuation, backorders, proctorship, quality hold and any others as deem necessary by Country Manager and Financial Controller.
• Perform consignment stock count at hospitals when required, analysis and reconciliation to ensure all discrepancies and inaccuracies are highlighted and addressed.
• Oversee Singapore Supply Chain to ensure all Supply Chain related activities done on time and deliver as per Sales / Customers’ need
• Manage 3PL warehouse to ensure smooth operations and meet KPI (to ensure all inbound,outbound, delivery, billing, monthly consignment stock count, annual stock count perform as per schedule)
• Provide guidance to non-supply chain stakeholders on supply chain/customer service-related matters; also provides formal and informal training to contribute to goodl collaboration across functions to achieve organization objectives.
• other related tasks / projects may be assigned from time to time

Requirements

• High School / College/Diploma - 2 to 5 years of relevant experience
• Bachelor Degree - 1 to 2 years of relevant experience
• Experience gained in multinational medical device companies will be an advantage
• Well organized with good planning skills
• Basic product and cath lab processes knowledge
• Efficient record keeping skills
• Ability to deal with complaints tactfully, calmly and politely
• Team player
• Overcome obstacles
• Excellent spoken and written of English and local language

Education Consultant

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: Wednesday to Sunday: 9am - 6pm, off on Monday and Tuesday
• Salary: $2500 - $4000 basic + Commission

Job Highlights

• Career Advancement Opportunities

• Off on Public Holidays

• 8 hours work/day

Job Description

We are expanding! We are looking for team members who have a passion for sales and excellent customer service. At Hanlin Education, we believe in providing personalised sales and developing positive relationships with all our customers. We welcome individuals who share the same values to be part of our dynamic team.

Job Highlights:

• Enrol new students through walk– ins, email, calls and marketing campaigns such as roadshow

• Provide prompt, relevant and accurate information regarding the programmes to the needs of the prospective parent and their child/children

• Accountable to follow up closely on all sales leads to achieve the sales target

• Attend and advise existing parents regarding matters concerning their child/children’s programme change, fee collection.

• Maintain positive relationships with all parents and their children at our centre

• Take ownership of assigned tasks within the team and programmes.

Requirements:

• 5 days’ work week (Including weekend)

• Experience with CRM, in sales and customer service

• Excellent spoken, written communication and interpersonal skills

• Sales Driven and self-motivated, a team player

• Organised and independent

• Immediate starter is preffered.

Product knowledge and customer system management training will be provided.

Customer Service Executive

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: Wednesday to Sunday: 9am - 6pm, off on Monday and Tuesday
• Salary: $2500 - $4000 basic + Commission

Job Highlights

• Career Advancement Opportunities

• Off on Public Holidays

• 8 hours work/day

Job Description

We are expanding! We are looking for team members who have a passion for sales and excellent customer service. At Hanlin Education, we believe in providing personalised sales and developing positive relationships with all our customers. We welcome individuals who share the same values to be part of our dynamic team.

Job Highlights:

• Enrol new students through walk– ins, email, calls and marketing campaigns such as roadshow

• Provide prompt, relevant and accurate information regarding the programmes to the needs of the prospective parents and their child/children

• Accountable to follow up closely on all sales leads to achieve the sales target

• Attend and advise existing parents regarding matters concerning their child/children’s programme change, fee collection.

• Maintain positive relationships with all parents and their children at our centre

• Take ownership of assigned tasks within the team and programmes.

Requirements:

• 5 days’ work week (Including weekend)

• Experience with CRM, in sales and customer service

• Excellent spoken, written communication and interpersonal skills

• Sales Driven and self-motivated, a team player

• Organised and independent

• Immediate starter is preffered.

Product knowledge and customer system management training will be provided.

*Roles & Responsibilities*

Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!

Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!

We offer competitive remuneration and the chance to work in an environment with our companion animals.

We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.

*Main duties:*

Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.

Here are some of the key duties for this role:

· Greet and welcome patients and clients as soon as they arrive at the clinic

· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email

· Provide basic and accurate information in-person and via phone, Whatsapp and email

· Manage and plan appointments according to client and patient's best interest

· Liaise between medical departments with discretion and professionalism

· Assist with admissions/treatment as per protocols

· Receiving and verifying payments

· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time

*Requirements:*

· Diploma and Degree holders are welcome

· Minimal 3 years of customer relations, customer service or hospitality experience

· Animal lover

· Good communication skills, fluent in spoken & written English

· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.

· Responsible, good interpersonal skills and able to work under pressure

. Part-time or Full-time positions

*Offer:*

· Competitive Salary

· Medical Insurance

. Performance bonus

If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to [email protected] Personal data collected will be used for recruitment purpose only.

Job Summary

As a Legal & Secretariat Support member, you will play a vital role in providing assistance with various legal and secretarial tasks. Your responsibilities include preparing joint venture and franchise agreements, supporting the Company Secretary for CEG-wide companies, managing trademark registrations, and obtaining essential business licenses.

Key Responsibilities

• Legal Documentation: Assist in the preparation of joint venture and franchise agreements, ensuring accuracy and compliance with legal requirements.
• Company Secretarial Support: Provide valuable support to the Company Secretary for CEG-wide companies, assisting with administrative and secretarial duties.
• Trademark Management: Aid in the registration, tracking, and monitoring of trademarks, safeguarding our intellectual property assets.
• Business Licenses: Collaborate on the process of obtaining necessary business licenses, ensuring compliance with regulatory requirements.

Requirements

• Minimum Diploma qualification with a minimum of 2 years' relevant experience.
• Pleasant demeanor and a proactive, meticulous, and well-organized approach to tasks.
• Proficiency in MS Office applications, with excellent PC literacy.
• Bilingual proficiency in English and Mandarin (written and spoken), enabling effective communication with Chinese-speaking clients regarding their queries and concerns.

Join our team and contribute to our legal and secretarial endeavors, supporting the growth and compliance of our organization.

Job Scope
-Resolve request, issues and handle customer inquiries.
-Proactively coordinate with sales team on communicating on customer requirements
-Achieve 90% on time delivery for customer requests
-Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment.
-Update and maintain accurate records on customers' status
-Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
-Providing on job training

Requirement
-Minimal prior experience welcomed
-6 day off per month
-Ability to converse in both Chinese & English is required
-Proactive and always seeking new ways to improve yourself and your role
-Only serious candidates will be considered

Company Benefits
-Competitive Salary
-Mentorship and On-going training
-Exposure to South-East Asia Team and management

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Tuition centre Teacher

We are a new start-up Tuition Center is looking for a Tutor. We are located at Parkway Centre, next to Parkway Parade Mall.

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: 5 days per week (Off on weekdays)
• Working Time: Wednesday to Sunday 9am-6pm
• Salary: $3000-$4000 (full time)

Job Highlights

• 5 days work per week and off on Public Holiday
• Flexible Working Hours
• Full Time and Career Growth Opportunity

Job Description

• Conduct relevant Sciences/Chinese Language/English Language/Maths classes.
• Plan and develop the schedule of work.
• Prepare teaching lesson and teaching material according to MOE standard.
• Tactical design of related worksheets/ provide consultation to students regularly.
• Design and develop formative and summarize assessment reports
• Grade student's work and compile student's results. Evaluate to seek improvement.
• Monitor and report student's performance and progress
• Prepare for unit assemblies and one unit exhibition per year
• Organize and carry out school curricular and extracurricular activities as assigned

Requirements:

• Relevant working experience in the related field is required for this position.
• Experience in Teaching atleast Primary or Secondary on the respective subjects.
• Immediate starter is preferred.

Centre Manager (Tuition Centre)

Job Highlights

• Career Advancement Opportunities
• Off on Public Holidays

• Working Location: 1 Marine Parade Central Parkway Centre #06-07 Singapore 449408
• Working day and time: Wednesday to Sunday, 2 days off on Weekday
• Salary: $4000- $5000 (Immediate starter prefer)

Job Description

• In charge of the operations / Sales performances of centre.
• To lead and manage supervisors to achieve the target set for their respective outlet. This includes guiding the supervisors in running their teams at the centre to provide worthy service to our customers.
• To lead by example as a leader, living and spreading the Core Values, Ethos and Competencies championed by the organization.
• Recruiting, training and grooming of supervisors.
• Managing the performance of those under your charge in an effective and efficient
• Devising strategies and tactics for supervisors and the teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally by the centre team.
• Monitoring results of your plans and revise your strategies and methods accordingly.
• Regular reporting of centre performance.
• Duties associated with your role as a manager.

Requirements:

• At least 3 years in a hands-on, senior leadership position in a tuition or enrichment company, managing multiple outlets with a proven track record.
• Excellent communication and management skills