Total 2,092 Customer Service job vacancies in SGP - Singapore - Singapore (70 Tuas West Dr)

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for transport co-ordination and safety procedures as well as being careful and meticulous is an important attribute of this position.

The ability to multi-task, communicate and manage drivers is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries in process of onboarding;

3. Ensuring that routes are running effectively and efficiently;

4. Plan, route and co-ordinate with suitable drivers on their routes;

5. Assist in training and ensuring that service quality is upheld;

6. Deal with feedback, queries and complaints positively and effectively;

7. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, is patient and able and comfortable in communicating with people at all levels and from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Enjoys multi-faceted co-ordination and is a strong team player;

4. Able to adopt IT processes, is adept in the use of technology and will train crew and drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work independently as well as in a team and can function competently under pressure;

7. A willing and cheerful learner, worker and leader.

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

1. Import, Export & Transfer coordination

2. Inventory Management with proper records and transactions

3. Maintai good relationship with Customer & Colleagues

4. Up keep Department KPI and take on additional task when assign

5. Coordination with Warehouse Team for daily operations

6. Support other functions within department and peers when needed

7. Ad hoc tasks assigne by Superior

Qualifications and Requirements:

1. Knowledge of import, export, inventory management & WMS applications

2. Team player and Customer Centric

3. Willing to support operations even on weekends and after office hours

4. WMS applications

5. Microsoft Office etc

6. Good experience and knowldge to the above role

Location: Penjuru Lane

Monday - Friday: 8.30am to 5.30pm

Company transport to/from JE MRT

Responsibilities

• Provide day to day support for queries related to ERP & Vessel Management System.
• Project manage software related project (including ERP & Vessel Management system) / modification implementation, working as part of a team.
• Monitor and control the project’s/modification’s progress to ensure the completion of the project/modification according to schedule and after the Go-Live stage.
• Administer the ERP & Vessel Management system post implementation and provide support to all departments to resolve ERP & Vessel Management system related issues.
• Able to provide guidance / training to users with any concerns related to all the above points.
• Keep abreast of all updates to the ERP & Vessel Management system and disseminate relevant information to users of the system.
• Provide necessary assistance to application operations and project implementations.
• Ensure required documentation is maintained and completed.
• Familiar with Cloud based IT system will be an advantage.
• Ensure compliance to relevant government regulations and company’s quality, safety, health and environmental (QHSSE) policies, practices and procedures at all times.

Requirements

• Diploma in Information Technology, Computer Science, Software Engineering or a related field.
• Minimum of 3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Customer-oriented behaviour.
• Knowledge of computer hardware, including experience with operating systems e.g. Windows, Mac OS.

1. Committed to doing everything possible to prevent injuries and maintain safe and healthy environment.

2. To support the OSH program and make safety and health a part of theirr daily routine and to ensure that they are following safe work methods and relevant regulations

3. Responsible for processing support (order processing, customer order verifications & follow up with customer orders)

4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents

5. Coordination with booking agents ot ship operators for status of supply schedule/vessel loading

6. Collate information for planner if there are any changes for the day itself for delivery

7. Tally overall order received at the end of day to ensure all order is not missed out

8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery

9. Closing of job orders for billing once job is completed

10. Handle customer complaints, provide appropriate solution and alternatives

11. Build sustainable relationship and trust with customer through open and interactive communications

12. Always look for opportunity to expand business share through building good rapport with customers

13. Other ad-hoc duties as assigned

Qualifications & Requirements

1. Good communications skills (both verbal and written) and excellent organizational abilities

2. Capable to work independently

3. Positive attitude and cutomer-oriented

4. Capable of identifying and suggesting improvements

5. Able to work under pressure during peak periods & willing to take responsibility and accountability of their role.

6. GCE N Level, GCE O Level or Professional Certificate

7. 2-3 years of solid career experience in transportation business

8. Experience in HMS (Haulage Management System) and new technologies

9. Proficient in MS Office

Monday to Friday, 8.30am to 5.30pm

Company bus to/from JE MRT

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

We regret that only shortlisted candidates will be notified.

BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today.

As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day.

About Us

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 11 pairs for spot trading, and an easy covert function between 30 different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives, product listings, launches and competitions, please visit the BitMEX Blog or www.bitmex.com, and follow our Discord, Telegram and Twitter.

Overview

We are seeking a Senior IT Support Engineer with a bias for action mindset. As a member of the corporate IT team, you will be responsible for providing technical support and troubleshooting for a variety of software and hardware issues. You will work with internal and external stakeholders to resolve IT incidents and service requests.

Responsibilities

• Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office
• Research, test, deploy and support new technologies and software applications
• Document, track and resolve all support requests and incidents in a timely manner
• Assist in developing technical documentation, knowledge base articles and training materials
• Liaise with third party vendors for software/hardware maintenance and support
• Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management
• Assist with the automation of the employee technical lifecycle management in our IAM solution
• Administer user accounts and policy in various systems to enforce adherence to various security requirements
• Support audits of SaaS applications to meet compliance requirements

Requirements

• Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience
• 8+ years of experience in technical support, desktop support or help desk role
• Experience using JAMF for macOS and iOS device management
• Experience implementing and administering Okta for user authentication and single sign-on
• Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc.
• Familiarity with common applications like Office 365 and familiarity with mobile device management
• Strong communication, problem solving and customer service skills

Responsibilities:

- Reports to Operations Manager/Project Engineer, coordinate between Project Team and Vendors.

- Hands on experience on servicing and troubleshooting of machineries and equipment.

- Plan PM & CM schedule and monitor status.

- Plan, supervise and manage daily work schedule for workers.

- Monitor Stock/spare parts level.

- Willing to hands on technical & mechanical repair work.

- Lead a team of workers, oversee warehouse, workshop & assembly operations to meet delivery times.

- Assist engineers on all the equipment maintenance & repair monitoring, arrange and coordinate with customers

- Purchase, plan and expediting of accessories & spare parts from suppliers.

- Arrange for test, inspection and packing of assembled products

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

● Repair and maintenance work for MacGregor product (crane) range, plus 3rd party maker if needed

● To ensure the work is carried out efficiently, accurately, in a friendly manner and supporting management and the rest of the organization in necessary areas

● To support Service overall goals and budgets

● Ensure that all activities comply with the Integrated Management System (IMS), QHSE and other rules and requirements according to MacGregor standards

Main tasks and responsibilities

● Professionally supervise and/or perform service activities (refurbishment, upgrades, inspections, preventative maintenance and corrective actions) on MacGregor and equivalent equipment

● Independent working methods

● Continuous development of one's own skills

General

To carry out the day to day activities as specified below:

● Provide information and write reports as required

● Establish and maintain good relationships with both internal and external customers

● Enable feedback from customers and the service market in general to reach the appropriate MacGregor organisation

● Stay up to date with relevant developments, routines, processes and news within MacGregor major customers active in business area

● Cooperate with the local MacGregor service network

● Comply with all relevant safety and quality requirements

● Follow all site safety rules, agreed working practices and environmental requirements

● Recognize service and spares sales opportunities and communicate that to the relevant persons

● Support sales activities such as follow-up on leads and quotes while at site, as agreed with sales responsible

● Sharing of acquired job knowledge with the team as necessary

● Awareness of the profitability in the department

● Job management of the subcontractors

● Need to work irregular schedule with short notice at times

● Sometimes need to travel or follow with vessel for job assignment

Authority

● Make decisions about commercial matters within prescribed limits for each project, previously agreed with the Operations Manager or Superintendent

What you’ll need to succeed

Education:

● Technical education or college level in electrical background or similar relevant experience

Experience:

● Min. 5 years’ experience with marine cranes

● Experience in the marine industry with crane or deck machinery experience is preferred

Competencies:

● English language, report writing and communication skills will be essential

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the marine industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.

MacGregor is part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com

MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

You will be involving in creating product contents and knowledge base articles used by diverse audience. Your creation serve as a bridging tool to effectively communicates complex information to the audience. You will be needed to actively collaborate with the product champions, UX designer and tech folks to gather information and translate it into clear, concise, and accurate documentation. The ideal candidate will need to have strong writing skills, technical aptitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Documentation Development: Create, review, update technical documentation related to company’s core products.

• Information Gathering: Collaborate with In-House Development team, Product Managers and other stakeholders to gather technical information and ensuring accuracy of documentation.

• Maintenance: Takes up ad-hoc documentation updates when needed, pre-sale or post sales as product usage or technology changes.

• Coordinates with translation specialists to ensure knowledgebase contents are suitable for global customers.

• Uploads localized contents to CMS systems.

• User Support: Assist in reproduction of issues escalated and provide viable solutions.

Requirements:

• Diploma/Nitec or equivalent qualification in English, Technical Writing, Computer Science, Electronic Engineering or a related field.

• Have some experience in related field preferably in a product company.

• Knowledge of HTML and CSS hands-on experience or other markup languages is preferred.

• Familiarity with content management systems (Contentful, Wikis, Wordpress).

• Exceptional writing, editing and proofreading skills.

• Ability to grasp technical concepts quickly and explain them in a concise and clear manner.

• Experience with graphic designs tools and techniques is good to have.

Attributes we looking for:

• Quick learner, critical thinker, multitasker and problem solver.

• Able to adapt to changing requirements and environment.

• Can work independently with less supervision as well as a team player with a collaborative mindset.

• Resourceful and persistent.

• Tech savvy (Background in audio devices or consumer electronics preferred).

• Proactive and customer-oriented attitude in delivery of work.

• Willing to work beyond standard hours on some occasions.

Location

42 Benoi Road, Singapore.

About Us

Ingersoll Rand is an American multinational company that provides flow creation and industrial products. We offer high-quality commercial air compressors, industrial air compressors & compressed air services for a wide range of industries.

Job Summary

The Senior Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s compressed air installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership mindset to be successful in this role.

He/she would need to handle escalated customer issues, assist with the technical development of the field service team to improve customer’s aftermarket satisfaction in a timely manner.

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
• Provide technical support for the Industrial Technologies & Services (ITS) products, including and not limited to Compressed Air System, Air Dryers System, Air Audit and IIOT system.
• Support the field service team in Singapore to solve field issues, including machine commissioning and troubleshooting.
• Conduct Root Cause Analysis (RCA) and create the technical report as requested by customer.
• Work closely with After Market Manager to manage customer escalations and works with customer, staff and other divisions to resolve technical issues in a timely manner.

Basic Qualifications

• Degree in Mechanical/Electrical Engineering with strong field service experience in compressed air systems and PLC panel programming or related.
• Singapore Class 3 driving license.
• Fluent in written & conversational English.

Travel & Work Arrangements/Requirements

Office & Site-based within Singapore for field service jobs at client/project sites.

Key Competencies

• Customer Orientation
• Ownership
• Independent
• Compressed Air Systems
• Basic software applications such as Microsoft Office (e.g., Excel, Word, Outlook) and corporate systems (e.g., SAP).

What we Offer

• Equity Grant
• Employee Insurance
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Overtime & Allowances

• Remove, disassembly and assembly of Pumps and other rotating equipment.
• Overhauling of various types of gear train equipment.
• Alignment and experience in using dial indicator, laser alignment kit etc.
• Technique and principles of rotating equipment lubrication.
• Mechanical seal, O rings and its application.
• Steam turbine repair and maintenance.
• Coupling removal and installation.
• Cooling tower fans and gearbox repair and maintenance.
• Blowers, air compressor and fan repair and maintenance.
• Familiar with bearing and its application and handling.
• Familiar with general purpose machinery monitoring equipment.
• Some knowledge on the subject of vibration.
• Familiar with preventive maintenance procedures and its implementation.
• Familiar with some tools for measuring machinery equipment performance.

BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today.

As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day.

About Us

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 11 pairs for spot trading, and an easy covert function between 30 different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives, product listings, launches and competitions, please visit the BitMEX Blog or www.bitmex.com, and follow our Discord, Telegram and Twitter.

Overview

We are seeking a Senior IT Support Engineer with a bias for action mindset. As a member of the corporate IT team, you will be responsible for providing technical support and troubleshooting for a variety of software and hardware issues. You will work with internal and external stakeholders to resolve IT incidents and service requests.

Responsibilities

• Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office
• Research, test, deploy and support new technologies and software applications
• Document, track and resolve all support requests and incidents in a timely manner
• Assist in developing technical documentation, knowledge base articles and training materials
• Liaise with third party vendors for software/hardware maintenance and support
• Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management
• Assist with the automation of the employee technical lifecycle management in our IAM solution
• Administer user accounts and policy in various systems to enforce adherence to various security requirements
• Support audits of SaaS applications to meet compliance requirements

Requirements

• Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience
• 8+ years of experience in technical support, desktop support or help desk role
• Experience using JAMF for macOS and iOS device management
• Experience implementing and administering Okta for user authentication and single sign-on
• Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc.
• Familiarity with common applications like Office 365 and familiarity with mobile device management
• Strong communication, problem solving and customer service skills

Job Description:

Job Objectives

The job holder will be in charge of Customer portfolio and is Airbus Helicopters representative for any concerns regarding Spares, Repair, PBH, Blades, AOC and Warranty administration flow.

• To guarantee the logistics performance to the customers for Spares, Repair, PBH, Blades, AOG and Warranty needs while securing Airbus Helicopters Material & Logistics financial performance.
• Manage and coordinate all actions for customer satisfaction. He/She needs to organize regular meetings, visits with the customers. Provide customer with information on support and services.
• Collect and discuss customer feedback.
• Monitor the support and service performance at individual customer level.
• Launch and pilot any required action plan.
• Act as Customer Support Manager (CSM) focal point for customer interface and support Vietnam based customers.

Job Responsibilities

• Ensure treatment of all customer’s orders and deliveries on time and on quality.
• Ensure customer reporting of order book.
• Regularly liaise with central organization stakeholders, such as Head of Segment and CLM referent by ensuring proficient communication.
• Monitor logistics KPI & performance (including financial performance) and the KPI performance at the individual customer level.
• Launch action plan regarding KPIs dashboard and problems/opportunities met.
• Share forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.
• Provide recommendations to improve logistics service (internal / external).
• Ability to communicate and know the customer and their organization (e.g. Executive team, Engineering, Finance, Maintenance, Planning, Customer’s buying process / cycle including legal and commercial aspects, T&Cs, budget planning) as well as understand the customer’s market & environment.
• Establish credibility with customers to develop strong and lasting relationships with key customer executives / customer’s stakeholder based on mutual trust, respect, integrity and credibility.
• Building confidence and trust gaining the right to advise on customer strategy and increasing the customer’s loyalty.
• Building a network within the customers’ organization and positively influence the overall perception of the business.
• Identify, assess, respond (to mitigate / to increase impact and/or probability),
• monitor, follow-up and report regarding risks and opportunities in his/her area of duty.
• Identify and prioritize events that might negatively/ positively affect the programme/process/ function objectives and categorize them.
• Launch and actively follow up on replenishment orders from the day of order placement until the day of parts availability including AOG assistance, lead-time monitoring, discrepancy report and freeze code processing considering the commercial policies applicable (Repair, warranty, upgrade etc.) and material and logistics related contractual obligations and industry standards.

Job Requirements

• Diploma or Degree in Business Administration, Engineering or related disciplines from a recognized institution
• Minimum 3 years managerial experience in Customer Service environment, preferably in the aviation industry
• Ability to communicate, interact effectively at different working levels
• Proficient in SAP, Microsoft Office like Excel is preferred
• Able to work independently in multi-task environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Working location: 14 Benoi Road Singapore 629887

5 days work week 0830-1730hrs

Basic + Transport Allowance + Commission 1.25% - 3.5% of total monthly (avg comm $500 - $1000) + Incentives

Job Description:

• Coordinate with customers to prepare and offer service contracts
• To prepare repair quotations for customer confirmation
• To create work orders for controllers to arrange jobs
• To consolidate work order for closing once repair job is completed
• Ensure customer pay on time

Job Requirement:

• Min Academic Qualification: NITEC in electrical engineering or mechanical engineering
• At least 2 years of working experience in B2B Corporate Sales in any trade
• Valid Class 3 License
• Basic PC knowledge like words and excel
• Good interpersonal skill

Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Clerk / Admin / ReceptionistMust be competent with MS Office Suite
Handle phone calls & enquiries
Assist & Advise customer on the paperwork and processes
Excellent verbal and written communication skills
Excellent Customer Service skills
Training & Coaching provided
1st week - Orientation; 2nd to 4th week - On Job Training

Training and coaching will be provided for those who are interested to progress to be Service Advisor / Claim Exec / Estimator / Asst. - -. .

1. Manager:Manage Customer expectations from Accident reporting to Vehicle repair completion
Create Repair Estimates for damaged vehicles
Communicate with insurance company/surveyors for claims
Manage & co-ordinate with Technicians on repair plans

2. Good to have:Driving license
Other areas of expertise and working experience are welcomed
Working experience in Automotive Repair industry
Familiar with car Insurance Claims procedures

Salary commensurate with experience, working ability and skill setSingaporean/PR Only

2 vacancies available
Working Hours: 9am – 6pm (Mon – Fri), 9am – 1pm (Sat)
Working Location: Woodlands / Jurong East
Flexi Working Hours and alternate Saturdays will be based on Work Performance, Experience, Ability and Independence
Monthly Incentives
Contact Ken at 89123288 for any enquiry.

Google: https://maps.app.goo.gl/2zqWjFYVHCeJyx2u5Facebook: https://www.facebook.com/arcpl

Company information
Registration No.201312913C

Employer questions
Your application will include the following questions:

Do you have experience in an administration role?
Which of the following Microsoft Office products are you experienced with?
Do you have customer service experience?
Which of the following statements best describes your right to work in Singapore?
How many years' experience do you have as an Administration Role?
Which of the following languages are you fluent in?
Do you have data entry experience?

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Officer located in Singapore. The Customer Service Officer will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

1. Actively engage with customers to resolve feedback to ensure a high level of satisfaction
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.
3. Liaise with internal departments, vendors, and third parties to process order requests from customers.
4. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer’s system and our WMS
5. Generate, maintain, and submit a variety of reports periodically or as and when required
6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.
7. Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.
8. Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved
9. Oversee team performance through daily engagement and distribution of workload
10. Develop customer business relationships and explore new sales initiatives as and when possible
11. Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned
12. Attend to customers’ requests to ensure customer satisfaction
13. Adhere to all company rules and regulations including safety rules
14. Any other duties and responsibilities assigned from time to time

Qualifications

1. Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred
2. Excellent communication and customer service skills
3. Knowledge of warehouse management systems software is an advantage
4. Ability to work in a team environment and independently
5. Attention to detail and ability to multitask
6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
7. Able to perform overtime when necessary

Others:

1. Alternate Saturday
2. Meal subsidy
3. Medical, dental & insurance benefits
4. 2 way-Transport provided at Jurong East

Location

42 Benoi Road, Singapore.

About Us

Ingersoll Rand is an American multinational company that provides flow creation and industrial products. We offer high-quality commercial air compressors, industrial air compressors & compressed air services for a wide range of industries.

Job Summary

The Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s compressed air installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership mindset to be successful in this role.

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.

Basic Qualifications

• Diploma in Mechanical/Electrical Engineering with field service experience in compressed air systems or related.
• Singapore Driving license.

Travel & Work Arrangements/Requirements

Travelling within Singapore for service jobs at client/project sites.

Key Competencies

• Customer Orientation
• Ownership
• Independent
• Compressed Air Systems

What we Offer

• Equity Grant
• Employee Insurance (Incl. Dependants)
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Overtime & Allowances

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy