Total 6,453 Customer Service job vacancies in SG_Ensign_Kallang Place, L8 (Left Wing)

Responsibilities

• Responsible to handle coverage support and provide permanent solution / workaround depending on the nature of issue.

• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

• Perform deployment & release management activities.

• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Skills/Requirement

• 3 + years of relevant experience.

• Basic understanding of Java and coding.

• Able to work with UNIX system, with understanding in bash/shell scripts.

• Experience with Java, Springs and Hibernate

• Experience in Agile Development and Agile Delivery

We regret to inform that only shortlisted candidates will be contacted.

• Working days: Rotating Shift
• Salary: $3000-$4000
• Location: Orchard

Roles and Responsibilities

• Admission of new patients to OR
• Ensure nursing care and able to relate with patient and relatives
• Manage patient files and records
• Prepare and perform all surgical procedures in a sterile manner, observing all principles of asepsis and sterility
• Prepare and maintain all surgical instruments in an organized and logical manner
• Conduct a full count of instruments and accessories before the start of an operation, after the closure of any major cavity, and the end of the operation
• Handle all sharps and contaminated waste in a safe and effective manner
• Assist with cleaning and transferring of patient to the recovery area
• Prepare and perform all surgical procedures in an appropriate manner, while observing all principles of asepsis and sterility
• Assist with surgical scrub as required
• Prepare the operating room and all equipment for each operation and ensure the functioning of such equipment
• Dispose of all sharps and contaminated waste in a safe and effective manner
• Assist with the cleaning and transferring of patient to the recovery area
• Register and record all instruments and sets received
• Report any anomalies in sets received (e.g. incomplete, broken instruments)
• At all times, ensure that both operating rooms and equipment are maintained in a permanent state of readiness
• Examining patients' histories for allergies or illnesses that would affect anesthesia
• Evaluating and preparing patients, providing education about surgery and recovery, and discussing the side effects of anesthesia with them
• Determining the amount and type of anesthesia needed for the patient and the best way to administer it.
• Preparing and administering the proper dose of anesthesia.
• Monitoring patients' vital signs and their dose of anesthesia during medical procedures.
• Overseeing patients' safety during anesthesia recovery.
• Evaluating patients' progress before, during, and after medical procedures.
• Performing some administrative duties, such as ordering anesthesia, training new staff, and overseeing department finances.
• Any other ad-hoc duties assigned

Requirements

• Candidate must possess Diploma/Degree in Nursing from a recognised institution as approved by Singapore Nursing Board
• SNB registered Nurse
• At least 2 years of experience in healthcare operating theatre settings
• Prior Experience as a scrub nurse would be preferred

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Full Title : Business Development Manager

Location: Middle Rd (Bugis)

Working days: 5 days (Mon - Fri)
Working time: 9.00 to 6.00 pm
Salary: $4000 - $5500

Job scope:

• Prospecting, identifying and generating new business and generating additional business from existing customers.
• Implement an effective network for consistent growth and better market penetration.
• Arrange business meetings with prospective clients, vendors and partners.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Build long-term relationships with new and existing customers.
• To drive sustainable financial growth by boosting sales and forging strong relationships with clients, vendors and partners.
• Provide information such as service needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports and other written communications.
• Work with the Portfolio Head/Director to develop a marketing and relationship management plan focusing on the target clients.
• Set up the operation and marketing budget for promoting and delivering IT Training and corporate programs.
• Effectively manage customer expectations to ensure they are aligned with deliverables and timeline.
• Coordination with the support department for timely execution of business orders.
• Manage the sales process; lead generation; solution pitch; negotiation; close; handover to the operations team.

Requirements:

• Degree/Diploma in Business Administration, Marketing Studies or related discipline.
• Minimum 3 to 5 years sales or business development experience in training/education sector.
• Experience in developing and maintaining relationships with clients and delivering customer support in training/education sector.
• Proven success in your business development ability and demonstrable full knowledge of the sales process.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Who should apply? We want individuals who are:

• detail-oriented and conscientious
• always innovating for better ways to streamline processes
• collaborative and enjoy giving input

Working hours: Flexible (Within Office hours ie. 9am-6pm);

Students with days off between classes are more than welcome to apply!

Your day to day responsibilities:

- Assisting with administrative support

- Scheduling of appointments with clients (must be comfortable with making calls)

- Take meeting minutes and execute agendas accordingly

- Any other ad-hoc tasks assigned

Events/B2B [ ad hoc]

-Initiate contact with vendors to express interest and request proposals or quotes

- Assist with event matters

* Credence is a Financial Advisory Agency and Students who'd like to learn more about the Banking and Finance Industry are welcome to apply as well!

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 12 – 18 per week

Work Location: In person

If you’re keen to get a head start on other candidates, don’t wait! Email your resume now to [email protected] to secure your spot in the selection process.

Only candidates who meet the requirements will be considered.

RESPONSIBILITY

The role and responsibilities of the Receptionist cum Admin Executive involve meeting and greeting clients, as well as screening calls before directing to staff. It is important that the receptionist conducts herself in a professional manner to give clients a good first impression. Other responsibilities include the procurement of office supplies, ad hoc travel arrangement, submission of invoices and updating of expenses. She assists the Head of Facilities to ensure that the office premises are kept neat and clean and refers feedback to the building management when the need arises. She is also expected to work on weekends on ad hoc basis, depending on the needs of the company.

The responsibilities of the Receptionist include, but not limited, to the following areas:

Front desk coverage –

• Handle all phone calls in a prompt and professional manner
• Greet and direct all clients and visitors, including general beverage arrangement
• Exercise sound judgment in dealing with difficult callers and clients
• Monitor the booking system for meeting rooms
• Ensure that reception desk is manned and organized at all times
• Proper record and issuance of visitors’ passes, send QR codes to visitors

Postage and Courier duties –

• Collate, pack and co-ordinate for all internal outgoing mails using courier services
• Contact courier services companies for Airway bills and envelopes when required
• Maintain proper records for incoming and outgoing parcels
• Administrative works for postal duties
• Documentation and distribution of all in-coming mails & parcels

The responsibilities of the Admin Executive include, but not limited, to the following areas:

• Coordinate with building management on internal feedback
• Keep track and record maintenance and servicing schedules of office installation, which includes loose furniture and electronic appliances
• Procurement of snacks for weekly Friday bar and meals for events
• Procurement of office stationeries that include business cards and envelopes
• Maintain and order beverages and groceries for the pantry
• Supervision of contract cleaner, ensure that all essential cleaning supplies, kitchen appliances, cutleries are adequate and the pantry is neat and clean
• Handle invoices and Cheques recording, Cheque recording will cease by 2025 when Cheques are no longer permitted by MAS

Other administrative duties -

• Clearing of workstation for onboarding staff, issue welcome pack to new hires
• Provide admin support such as scanning, bulk photocopying and filing when required
• Setup accounts for employees’ access and transportation, manage feedback and termination of account
• Provide ad hoc admin support to business travelers
• Cover basic duties of Head of Facilities in her absence

MANDATE

• Full mandate for the areas outlined in job responsibility

KPIs

• Punctuality – The receptionist is expected to be seated at the reception by 8.30am sharp to welcome any walk-in clients or calls
• Answer incoming calls within the first 3 rings
• Greet all clients with a friendly and approachable smile, be pleasant and offer assistance in a positive manner
• The pantry essential supplies are adequate at all times, pantry is neat and clean
• Achieve minimal complaints from users
• Ensure that all essential office stationeries and supplies are adequate at all times
• Source for new vendors for Friday bar, making sure that meals / snacks provided are healthy and expenses are within budget

How to apply :

Click here: https://saxobank.wd3.myworkdayjobs.com/CareeratSaxoBank/job/Singapore/Receptionist-cum-Admin-Executive_R-16365-2

Contract: 11 months

Location: Novena

Working hours: Mon - Fri (830am - 6pm)

Salary: Up to $2700

Responsibilities

• Coordinate with the trainers to work out the training support requirements (type of forms, training aids and training venue arrangement)
• Set up the training venues for the training activities
• Prepare and provide training items for scenario-based role-play
• Assist in the registration process.
• Assist in post training surveys. Display of QR code for post-training surveys at training venues and address the areas for improvement as identified
• Put up signage to direct participants to the training venues
• Perform the recovery processes after training
• Keep stock of the training materials and the maintenance of the training equipment
• Track the amount of stock required for each training activity and to inform the person-in-charge to replenish any shortfall of items
• Ensure that the audio sound system, projectors and laptops are functioning properly at all training venues
• Assist in other duties as assigned by the Reporting Officer to support the training team

Requirements

• Diploma in any field
• Min. 2 years relevant experience in training support
• Strong verbal and written communication and interpersonal skills
• Proficient in MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in public service counters will be an advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Responsibilities

• Provide operational and administrative support to the pre-enlistment medical activities and the related support services
• Receive cases, analyse the background and follow up actions required
• Communicate with appellant where required, and with internal stakeholders for necessary actions
• Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.
• Conduct investigation on process gaps to determine root cause and provide advice for rectifications.
• Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.
• Support, conduct audit and track submission of reports.
• Provide clear and concise advice and responses to the queries raised via phone call and/or email.
• Carry out administrative tasks to ensure processes are complete.

Requirements

• Min. Polytechnic Diploma/Degree
• Proficient in Microsoft Office applications (Excel & Word)
• Excellent communication and interpersonal skills
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
• Energetic individual who can work well independently and as part of a team.
• Track record of customer service experience and competency
• Able to handle different types of customers and complex cases
• Strong analytical and problem solving skills
• Proven leadership skills will be an advantage

Additional details

• Location: Depot Road (Office will be relocating to Bukit Gombak MRT - in Q1/Q2 2025)
• Mon-Fri: 8am - 5.30pm

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirements:

• Min Nitec in any discipline

• Good command in English to liaise with different entities

• Junior level position is available.

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

Responsibility:

• Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool
• Strong background in supporting full Microsoft Office suite on Windows platform with recent support.
• Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
• Strong knowledge of Microsoft based operating systems and suites
• Enterprise support of Microsoft Office 365, desktop and Admin
• Must have very good customer facing skills and be well presented
• A strong focus on service delivery and customer satisfaction
• Good attention to detail with a methodical and thorough approach to work

Experience & Qualifications:

• Minimum 2 years’ experience in 1st to 3rd Line Support
• VIP Support Experience
• Excellent communication and interpersonal skills.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

L2 Production Support (Java-base)

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix/Linux, SQL

• Experience in programming languages such as JAVA/J2EE.

• Experience in Unix commands , SQL queries

• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

• Exposure to banking industry is a plus

• Dynamic individual with thirst to learn

• Strong team player with excellent inter-personal skills

• Ownership oriented and ability to meet SLAs

• Min 1 year experience in IT role with Unix/Linux and SQL will be advantage

Position title : Customer Service Officer

Working location:Ubi
Working Days: 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
Salary: $1800 - $2500

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Recommend products and/or packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings. (Ensure confidentiality in customer details)
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Able to commit working retail hours
• Require MS Office and Excel Skills

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• The successful candidate will be expected to provide technical support and assistance for Microsoft Power Platform. The ideal candidate should have a strong understanding of the Power Platform and Office 365 suite of applications and possess excellent troubleshooting and problem solving skills.

Responsibilities:

• Ensuring the operational health of the Power Platform environment including security, availability, performance, interoperability and reliability.
• Provide technical/advisory support for Power Platform applications, including Power Applications, Power Automate, and Power Virtual Agents.
• Troubleshoot and resolve issues related to Power Platform applications.
• Collaborate with other IT teams to develop and implement best practices for Power Platform usage, security, and governance and ensure the overall health of the environment.
• Develop and maintain documentation related to support processes and procedures.
• Explore, implement and maintain solutions to improve operational and governance of the platform.
• Stay updated with the latest features, updates, and security patches and communicate relevant information to users and stakeholders when required.
• Provide after-hours support as needed
• Minimum 3 years of experience in supporting, maintaining, and troubleshooting Power Platform applications.
• Possess advanced knowledge of Power Platform, PowerApps, Power Automate, Power Virtual Agents, on-premises data gateway.
• Experience in Power platform development.
• Strong understanding of M365 architecture, services, and features.
• Excellent troubleshooting skills and the ability to solve complex technical problems.
• Strong communication skills and the ability to work effectively with end-users and IT teams.
• Ability to learn new technologies quickly.
• Positive attitude towards work and a desire to learn.
• Knowledge of PowerShell and scripting is a plus.
• System integration knowledge and experience will be an advantage

Job description

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Min. NITEC in IT related discipline.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.
• Open to work in shift arrangement.

Key Responsibilities:

• Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
• Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
• Monitor service levels and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
• Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless service delivery.
• Develop and maintain service desk and technical procedures, documentation, and knowledge base to facilitate efficient problem resolution and training.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
• Stay up to date with emerging technologies, industry trends, and best practices in IT service management.
• Perform regular IT audits of processes to discover areas of weaknesses and fortify them.
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.

Experience required:

• Minimum of 2 years of experience in IT support, with 1 years in a leadership or supervisory role.
• Proven experience in managing and motivating a team to achieve performance targets and deliver high-quality customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Demonstrated problem-solving abilities and a proactive approach to identifying and resolving issues.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

Job Responsibilities

• Carry out periodic checks of data center hardware and facility systems according to organizational guidelines.
• Escalate any issue to relevant parties according to organizational guidelines.
• Obtain the existing DC Operation documentation including details on DC facilities, network and server monitoring, storage and backup monitoring, batch operations and batch job scheduling.
• Attend the knowledge transfer to be conducted by the outgoing service provider/s.
• Conduct shadowing and reverse shadowing of the daily DC operation tasks.
• Ensure all the DC Operations documentation is updated.

Requirements:

• Possesses minimum Higher NITEC in IT or related discipline
• Able to commit for 12 hours shift
• Comfortable working in healthcare sector, this role required the incumbent to take MMR and TDAP vaccine.

Summary:

The L2 Support Analyst is responsible for providing production support for Cash Management and filtering/AML systems across the APAC region. The role requires independent troubleshooting, managing production issues, and coordinating with internal teams to ensure timely resolution.

The successful candidate will contribute to system monitoring, change management, and disaster recovery activities while working with teams across Singapore and India for 24/6 coverage.

Responsibilities:

• Troubleshoot and resolve complex production issues independently.
• Perform root cause analysis and manage follow-up actions to completion.
• Coordinate with internal teams and stakeholders to address production incidents.
• Manage user requests and incidents, providing timely resolutions.
• Support system monitoring and ensure adherence to disaster recovery procedures.
• Contribute to change management and problem management processes.
• Document operational procedures and contribute to team knowledge sharing.
• Continuously improve existing support processes for efficiency.

Requirements:

• Strong understanding of Java/J2EE, TIBCO, and COBOL platforms.
• Familiarity with UNIX/Linux/Windows environments and database performance tuning.
• Experience in payments local clearing applications and AML systems in the APAC region.
• Knowledge of ITSM tools (e.g., ServiceNow).
• Proven troubleshooting and debugging skills.

Qualifications:

• University Degree in Computer Science, Information Technology, or related fields.
• 3+ years of experience in L2 production support roles.
• ITIL certification is a plus.
• Strong communication and problem-solving skills.
• Experience with payments and AML systems in the financial services industry.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an Equities Client Solutions Support Specialist to support our client in Singapore which is a top global investment bank.

Key Responsibilities:

• Deliver 1st and 2nd line support for Equity Derivatives and Delta1 Trading.
• Support and maintain production environment to ensure availability of critical services for daily operations of business. Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
• Being the gatekeepers for the production environment, ensure all changes are understood and scheduled appropriately to maintain integrity of the services while implementing upgrades or new deployments (including emergency deployments) that are critical for business.
• Provide techno-functional expertise to produce and promote maintainable and quality solutions, which includes documenting system behavior, procedures and support run books.
• Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
• Prioritize and troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Liaise with development and infrastructure and teams for efficient resolution of production issues.
• Carry out post incident review with development and infrastructure teams to ensure that the issue has been permanently resolved and to identify value add items. Respond to end users within timeframe dictated by the severity of the problem, and document and track the response.
• Provide continual service improvement of supported applications by managing and categorizing production alerts and reporting repeated issues.
• Focus on Operational Excellence - Automate recurrent tasks for continual service improvement and creation of resource bandwidth.
• Build and maintain relationships with business users and other stakeholders
• Work with BCP coordinators to perform disaster recovery exercises and assist with audits when called upon.

Key Requirements

• 3 - 5 years production support experience in Financial Services sector with exposure to Trading floor users
• Functional knowledge for Equity and Derivatives products including Pricing, Risk, PL calculation and trade lifecycle for supporting standard processes across Front and Middle Office.
• Excellent written and oral communication skills with ability to tailor messages to wide variety of people and functions across Technology and Business.
• Proficiency with troubleshooting principles and incident resolution for complex systems.
• Knowledge of ITIL principles with experience on relevant tools.
• Team player, client-focused and able to work independently in a time sensitive trading environment.
• Proactive, has initiative, diligent, hardworking. Willing to learn.
• Degree level qualifications in computer science, engineering or science based discipline.
• Strong technical background with hands-on experience in relational databases, Oracle SQL, PL/SQL, UNIX, Shell scripting and Middleware.
• Experience with ITRS monitoring, Java VM, and scheduling tools (Autosys, Cron).
• Knowledge of scripting or programming languages (Shell, Python) and source-control management systems (Git).
• Experience with analytics, automation and provisioning tools (Splunk, Elastic Stack, Ansible) and Networking.
• ITIL certification

• Working Location: Tuas (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting skills
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

Salary: $3000 per month

Working days: 5 days per week

Work location: Clarke Quay / Novena

Contract duration: till December 2024 (extendable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

· Administer students’ admission, withdrawal, course completion, attendance tracking and payment processes.

· Manage front desk and attend to walk-in customers, students’ enquiries, feedbacks, complaints and requests.

· Attend to email, phone enquiries pertaining to courses.

· Co-ordinate various school admin matters between different departments.

· Provide assistance to Head of School and Lecturers when needed.

· Assist in ad-hoc department responsibilities such as marketing workshops and outreach, Student Orientation, Graduation Ceremony etc. when such needs arises.

· Support other duties assigned by the department manager.

Job Requirements:

· Minimum Diploma or full GCE ‘A’ level holder.

· Preferably 1-2 years relevant working experience in an academic institution.

· Good track record in service industry, passionate about customer service and achieving excellence in customer satisfaction

· Good interpersonal and communication skills, both verbal and written