Total 2,092 Customer Service job vacancies in SIN01 - Singapore- Tuas West Ave (SIN01)

Your assignment

• To know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers;
• To ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth;
• To know the importance and actively work with replenishment proposal- securing the right parameters to ensure product availability ;
• To ensure that my area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place;
• To contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset;
• To support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.

Summary

The Customer Service Manager will be responsible to lead the Customer Service Team in the Order to Cash process for Asia-Pacific Region and ensuring the team are operating in accordance to corporate policies, International regulations and compliance.

Responsibilities

• Provide leadership to Customer Service team and to meet corporate and departmental strategic objectives
• Establish goals and monitor performance achievement through performance reviews
• Manage and distribute team workload and provide inputs for succession planning
• Mentor, coach and empower team members and promote teamwork
• Support team to remove barriers, resolve conflicts and drive for accountability
• Communicate, Review and Monitor team members performance to established metrics, policies, procedures and goals to meet department and company strategies
• Ensure a safe, compliant and ethical working environment for the team
• Ensure team members are well-trained according to standard operating procedures, department compliance and work requirements
• Identify learning opportunities and provide training
• Collaborate with other departments and peers to develop regional solutions
• Identify, participate and drive system and process improvements
• Maintain knowledge of and apply company and local safety, labor, and ethics policies
• Communicate requirements to applicable team members and external stakeholders
• Oversee execution of mandatory training for direct reports
• Support all audits
• Responsible to implement the Standard Operating Procedure for the Order to Cash process in APAC
• Awareness and situational involvement in order management issues; To be the point of contact for Order management issues and escalated matters
• Ensure compliance to SOP by establishing guidelines and frameworks for the team
• Support Customer Service and Sales Team on the monthly/quarterly billing timeframe

Requirement

• Relevant Bachelor’s degree or equivalent with 6-10 years of similar experiences
• At least 2-3 years of supervisory experience and track record to manage a team of 5
• Experienced in SAP SD module with Knowledge on Order Management and Consignment Business (Knowledge on Letter of Credit will be added advantange)
• High level of integrity and able to work under stress and deliver within work schedules
• Good Interpersonal skills to build rapport across different functions and support to the team
• Meticulous to details and well organized routines
• Self motivated/driven individual who takes initiatives to engage and solve and close the gaps/issues
• Good command of English and skilled at delivering the message to audience
• Problem identification and solutioning and support for brainstorming and decision making

Singapore Phenome Centre (SPC) is one of the research centres in LKCMedicine. SPC is hiring a Senior Scientific Officer to generate metabolomics data for phenotyping experiments.

Responsibilities:

• Conduct NMR related projects
• Assist Principal Investigator in structure elucidation
• Metabolite extraction from clinical and environmental samples
• Analyze clinical and environmental samples using NMR
• Operate UPLC-QTOF, UPLC-TQ and NMR for metabolomics using standard operation protocol
• Writing project reports and any other tasks as assigned by the reporting officer

Requirements:

• Candidates should have a PhD/Master degree in analytical chemistry with emphasis in NMR technology
• Ability to work effectively as an individual and as a team player
• Strong organizational skills with attention to detail are critical
• Strict adherence to confidentiality policy and research ethics

This is a 2 years contract appointment.

Please submit your application via

https://ntu.wd3.myworkdayjobs.com/Careers/job/NTU-Main-Campus-Singapore/Senior-Scientific-Officer--Singapore-Phenome-Centre--LKCMedicine-_R00016724

Job Objective:

• Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• Proactive in building relationships and proposing solutions
• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills

Company Profile

Lovearth is a water technologist and specialist in providing the finest water customization and water design in life. We cater to the vast drinking needs of a new generation born community that is aware and educated to the fact that the choice of lifestyle is the choice of health.

Since 1998, we have been the provider of premium quality drinking facilities and products to hotels, government bodies, offices, households, supermarkets and major institutions. From our humble beginnings as a player in the bottled water sector, we are now a full-fledged manufacturer with our own complete water treatment facilities. This is a testimony of our commitment to go the extra miles to ensure that all our products will consistently meet the high expectations of our clients.

Role Description

This is a full-time on-site role for a Marketing & Sales Support Executive located in Singapore. The Marketing & Sales Support Executive will be responsible for creating visuals / label artwork, as well as providing all administrative support including preparation of Quotation and Contract etc. to the Sales Team. The Executive will also be handling customer’s account and managing all orders for 100% fulfilment of orders with zero shortfall.

Senior Executive, Marketing & Sales Support

Job Responsibilities

· Provide all administrative support, including preparation of Quotation and Contract, Creating New Account form & Action form, Gebiz & Tender Submission, follow up on Direct Piping Dispenser Servicing etc

· Manage workflow of all business processing including preparation of reports, charts and other statistics to support sales function

· Manage Contract Renewal and Account servicing / follow up on Cases

· Create visuals / Label Artwork Support

· Manage targeted orders and monitor delivery status, to ensure 100% fulfilment

· Manage all orders to achieve zero Shortfall and wrong orders

· Follow up with Customer in a timely manner

· Handling incoming enquiries, complaints and feedback

· Provide alternative solutions with excellent customer service via phone calls and emails

· Any other duties assigned by Superior

Job Requirements

· Diploma in Business, Marketing or related field

· Minimum 2 years’ experience in Marketing / Sales Support role in FMCG industry; preferably in Food & Beverage industry

· Proficient in Adobe Photoshop and Adobe Illustrator / MS Office

· Able to demonstrate graphic design skills with a good portfolio will be a plus point

· Confident to communicate with all levels / different cultural background

· Excellent telephone etiquette with passion in customer service

· Meticulous, organized, tactful; able to take initiative and has strong interpersonal skills

· Self-motivated, self-discipline, independent, patient and willingness to learn

· Able to work independently as well as a good team player

Our client, a renowned MNC in Automotive industry is seeking for a Service Operations Manager ( Automotive - Commercial Vehicle ) - $ 7500 + VB / WEST AREA

Requirements

• Degree or Diploma holder
• At least 5 years experience leading a team to run entire Automotive workshop operation
• Strong technical knowledge preferably in Commercial Vehicle.
• Strong Supervisory experience and Customer Service experience.
• Strong communication and interpersonal skills.
• Confident, wiiling to learn and perseverance.

Others

• Salary upto $ 7500.00 + Variable Bonuses
• West Area

Interested candidate can send in your resume (word format prefer) to [email protected]

Responsibilities:

• Responsible to lead, motivate and manage a team and be accountable for delivering
• Collaborate with global customer unit, customer, program management, business proposal lead, finance, and/or sales to determine material pricing strategy
• Align on trade-offs between proposal cycle-time, solution precision, and scope with clients to deliver an agreed to price strategy
• Project manage supply chain solutions with commodity management, costing teams, and engineering teams to deliver desired pricing and margin solutions
• Prepare material pricing solutions for new business opportunities and manages ongoing pricing through the lifecycle of the product
• Provide insight and recommendations to support external negotiations
• Perform take-down trends analysis and modeling to leverage insight in service requests
• Conduct market research and generate product teardowns to enable competitiveness assessments in service requests
• Proactively drive continuous improvement in margin expansion, cycle time, pricing competitiveness, pricing tactics and process efficiency

Requirements:

• Minimum 10 year of working experiences in the EMS or an MNC environment
• Good supply base knowledge of mechanical, electro-mechanical commodities such as plastic/cables, connectors, modules, PCBs, etc

Responsibilities:

• Responsible to lead, motivate and manage a team and be accountable for delivering
• Collaborate with global customer unit, customer, program management, business proposal lead, finance, and/or sales to determine material pricing strategy
• Align on trade-offs between proposal cycle-time, solution precision, and scope with clients to deliver an agreed to price strategy
• Project manage supply chain solutions with commodity management, costing teams, and engineering teams to deliver desired pricing and margin solutions
• Prepare material pricing solutions for new business opportunities and manages ongoing pricing through the lifecycle of the product
• Provide insight and recommendations to support external negotiations
• Perform take-down trends analysis and modeling to leverage insight in service requests
• Conduct market research and generate product teardowns to enable competitiveness assessments in service requests
• Proactively drive continuous improvement in margin expansion, cycle time, pricing competitiveness, pricing tactics and process efficiency

Requirements:

• Mininum 10 year of working experiences in the EMS or an MNC environment
• Good supply base knowledge of mechanical, electro-mechanical commodities such as plastic/cables, connectors, modules, PCBs, etc. Should be Self-Motivated, Adaptive, Passionate about

Only shortlisted applicants will be notified.

Responsibilities

• Work closely with sales & service team to provide pre and post technical sales support
• Respond to customers’ enquiries, review project specifications, prepare sales quotations, etc.
• Coordinate with customers to facilitate the planning and scheduling of activities prior to commencement of work, ensure permit-to-work/ relevant approvals are obtained
• Liaise with internal departments to meet customer requirements and delivery schedules
• Manage customer accounts and maintain positive relationships
• Provide regular reports and updates on ongoing jobs

Requirements

• At least 2 years or more related experience working with customers in Oil & Gas, Marine & Offshore, Heavy Machinery or other industrial sectors.
• Good communication and interpersonal skills
• Have a strong sense of urgency, meticulous, excellent follow up skills and negotiation skills.

We thank you for your interest but regret that only shortlisted applicants will be notified.

Application is open to Singaporeans only.

Operations and Customer Service are an integral part of our organisation. Our Customer Service Team plays a pivotal role in supporting our sales and marketing functions, ensuring customer satisfaction at every point of engagement with our customers. We are especially seeking individuals who believe strongly in superior customer service standards to come join our team.

Responsibilities:

• Coordinate all pre-sales and post sales activities that contribute to the Company’s growth
• Enhance customer’s satisfaction by providing solutions to their needs
• Prepare quotations, process orders, monitor customer orders, record keeping, keep Customers informed of their order status and ensure timely deliveries
• Checking order documentation, incoming and outgoing goods
• Liaise with shipping agents
• Monitor deliveries and record keeping
• Ensure accuracy in stock inventory

Requirements:

• Excellent interpersonal skills
• Strong organisational skills
• Commercial awareness
• IT and numerical skills

We are located at 55 Toh Guan Road East; operating on a 5-day work week.

Interested candidates are requested to submit their resumes stating full details of qualifications, experience, age, current and expected salaries and contact details.

For more information, please visit our website at www.bis-safety.com

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Duties and Responsibilities:

● Liaise with Business Units (BU) to gather manpower & overtime (OT) data and ensure timely updates

● Manage daily manpower planning in Excel sheets and update manpower loading and OT applications as required

● Assist in prepare the service reports, and dimension reports according to customer specifications

● Follow up on work-site / yard entry requirements, such as DDO to facilitate smooth operations

● Oversee administrative tasks related to store management

● Maintain organized records of store transactions, receipts, and inventory levels.

● Collaborate with procurement teams to ensure timely replenishment of store supplies and equipment.

● Other ad-hoc duties that may be assigned from time to time

Requirement:

● Possess Diploma in any field

● Experience in planning and schedule management

● Entry level candidate are welcome to apply

Key Responsibilities:

• Undertake independently the commissioning, installation, maintenance and repair/overhaul of MTU
  products and its associated equipment at MTU workshop or at site in accordance with MTU manuals and/or specific given instructions.
• Capable in resolving the technical matters and completing the services according to the works order and to the acceptance of the Customers and Supervisors, thereafter, provide the service/investigation reports where applicable.
• Liaise with Supervisors and in-house Technical Specialist for technical assistance, if required.
• Develop and update own skills and knowledge to meet the job requirements through training and self-learning.
• Advise, instruct and train the team members in carrying out the assigned tasks, in using of MTU documentations, tools, customers' drawings, etc.
• Observe the safety regulations of WSHA and guidelines/risk assessment from the company's WHS
• Committee when performing work at-site or at customer's premises.
• Work assigned from time to time

Requirements:

• Degree/Diploma in Engineering/Technical certificate, min. ITC/NTC-2 & 3.
• Preferably with working experience on diesel engine.
• Good communication and interpersonal skill, resourceful, team player
• Willing to travel overseas on job assignments.

Has experience in middleware administration in large enterprise environment that support mission critical systems

Candidate must be a hands-on and experienced worker who can deliver the work immediately or with less supervision

(a) At least 6 years of working experience in managing or maintaining Microsoft Windows, Oracle Solaris/Unix and/or Redhat/Linux Server in a virtualised environment such as

VMware or Hyper-V, with Internet and Intranet Web Applications.

(a) At least 6 years of working experience as MS SQL Server Database Administrator, including 1-2 year of experience with clustered database environment and supporting high availability. Exposure to other database platform such as Oracle DB, MongoDB and Maria

DB will be advantageous.

(a) At least 6 years of working experience in mainframe infrastructure administration specialising in z/OS, CICS, Mainframe network or good working knowledge in Enterprise Storage and related software (e.g. EMC TimeFinder, SRDF, CA1), USS, MQSeries and

Automated Operations Software (e.g. CA-ESP, CA-Dispatch, CA Solve, CA-NetMaster)

(b) Possess a strong understanding of security practices in server, database, and network is

important.

(c) Relevant technical certifications in the administration and troubleshooting of the

following products will be advantageous:

i) Microsoft Windows Server

ii) Redhat (Linux) Server

iii) VMware Hypervisor

iv) Microsoft SQL Server

v) Oracle DB Server

vi) CISCO Networks

vii) Checkpoint Firewall

viii) Palo Alto Networks Firewall

(d) Good Project Management experience and skills.

(e) Certifications in IT Project Management will be advantageous.

(f) Self-motivated, dedicated, committed and resulted-oriented team player with strong

initiative, ownership and possess good inter-personal and analytical skills.

(g) The candidate shall be required to perform some or all of the following duties according

to the area he/she is assigned to support:

i) Assist in the management of Operations, Service Levels and Contract Administration

of the technologies and infrastructures deployed by the Board.

ii) Assist in the IT Service Management processes, which cover Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup

and Recovery Management and Security Management.

iii) Provide governance on the service provided by the Service Provider.

iv) Manage the escalation processes and perform service recovery for incidents that

directly impact services or users.

v) Conduct internal security reviews and assist in internal and external audits.

vi) Support user projects involving infrastructure acquisitions and evaluations.

vii) Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

viii) Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

ix) Continually exploit technological advancements or new processes to improve on the

robustness, performance or resilience of existing operations and services.

Sales Support Assistant

Responsibilities

• Perform the daily trading administrative tasks.
• Customer services support.
• Prepare purchase/sales quotation and purchase/sales orders.
• Generate and prepare sales reports.
• Co-ordination Import & export shipment documentation.
• Work closely with Trade Team and follow up on schedule.

Requirements

• Candidate must possess at least GCE N Level or Business Certification with minimum 1 year of relevant work experience.
• Entry level candidates are welcome to apply too
• Able to communicate in English and Mandarin to liaise with mandarin speaking clients
• Proficient in MS Office application is essential
• Meticulous with details, independent and also a team player
• 5 days work week
• Salary compensate with experience

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Qualifications:

• Minimum Diploma or Degree in Electrical/Electronic Engineering with working hands on experience in the diesel engine/generator industry especially with experience with engine automation or PLC/SCADA.
• Experience in troubleshooting, project handling/execution, servicing and commissioning will be preferred.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Hotel Front-desk

Location: Bugis

Salary: $2000 - $2500 (Subject to working experience)

Shifts work

Job Scope:

• Creates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleagues.
• Welcome guests with warmth, professionalism, and a genuine smile.
• Efficiently register guests, process payments, and manage room assignments.
• Effectively handle guest inquiries, concerns, and requests.
• Provide exceptional customer service, ensuring guest satisfaction throughout their stay.
• Manage room reservations and maintain accurate occupancy records.
• Coordinate with housekeeping, concierge, and other departments to deliver seamless service.
• To always maintain a friendly and professional image and smile under all circumstances
• Ad-hoc duties from management, able to work as a team and multi-tasked.

=========================================================================

*Interested candidates, please submit your updated resume via WhatsApp to to +65 98209696*

Candy Tan| Kylice Recruitment| EA License No.: 19C9585

EA Personnel Registration No.: R21103133

Email: [email protected]| M: +65 98209696

=========================================================================

Key Responsibilities:

• Undertake independently the assignments such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul of MTU electrical/electronics products and its associated equipment at MTU workshop or at site in accordance with MTU manuals and/or specific given instructions.
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers. Provide service/investigation reports where applicable.
• Perform function tests on electronic equipment and carry out repair/adjustment if required.
• Conduct acceptance test of equipment and systems with customers or customer representatives. Advise/recommend repair works where necessary.
• Prepare and submit travel report on work progress as well as completion of project.
• Observes the safety regulations of WSHA and guidelines/risk assessment from the company's WSH Committee when performing the work at-site or at customer's premises.
• Work assigned from time to time.

Requirements:

• Degree/Diploma in Electrical/Electronic Engineering, with at least 1 year’s working experience.
• Strong drive and initiative with the ability to work under pressure and able to work independently, good troubleshooting and analytical skill.
• Good communication, interpersonal and leadership skill.
• Willing to travel overseas
• Preferably a valid class 3 license.

• Perform a comprehensive and full spectrum of administrative support for mobilization and demobilization.
• Liaise with clients on documentation submission for offshore projects
• Assist in travel arrangements such as preparing itineraries, booking of flights, visa & hotel reservations
• Assisting the compilation, and validation of travel expenses and claims submitted by travel agencies and sub-contractors
• Schedule, plan, and liaise logistical details for training and medical appointments.
• Assist with calendar management, courier handling, scanning & photocopying
• Prepare correspondence, Minutes of meetings, Memo, RFI, and transmittal and responsible for their distribution to department / Client & filing
• Ordering of corporate gifts and booking of events places

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Primary Objective:

• To assist Unit Head Treasury Processing Centre to oversee the day-to-day operations in ensuring accuracy and efficiency with the objective of avoiding operational risk and losses.
• Maintain high quality customer service standards by actively promoting them within the team
• Comply with bank's policy and guidelines in cash handling practices
• Promote team work within the team to achieve a common objective

Key Responsibilities:

Stakeholders Service

• Create a good rapport with stakeholders by providing a positive stakeholders experience at all times
• Manage stakeholders’ expectations by offering the appropriate support and/or solution

Compliance

• Review existing process and adhere to Bank / Department policy and guidelines

Team Work

• Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the Unit

Operations

• Assist Unit Head Treasury Processing Center to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness;
• Ensure timely and accurate delivery of services.
• Identify operational risks and implement measures in mitigating risks to prevent financial losses to the Bank
• Institute internal control measures and implement enhancement changes in treasury operational procedures, practices and computer systems to improve process efficiency and productivity.
• Check accuracy of all accounting batch entries.

Trade Support function

• Validate source document against trades in system.
• Static data set up and maintenance
• Off premise trades monitoring
• Trades amendment / cancellation monitoring
• Handle events along trade life cycle (fixing, option exercise)
• Support new product roll out
• MAS, Risk, Financial, Quality and Control reporting

Confirmation function

• Outgoing confirmation
• Incoming confirmation
• Exception handling of mismatch

Job Info:

• Salary: Basic up to $3300 + AWS + VB
• Working Hour: Monday - Friday (8am-5.15pm/8.30am-5.45pm/9am-6.15pm)
• Location: Tai Seng

Job Scope:

• Utilize various communication channels including emails, phone calls, and other mediums to effectively address client concerns and resolve issues
• Respond promptly to sales inquiries from customers, collaborating closely with the operational team to facilitate order delivery
• Maintain adequate stock levels to meet customer demand
• Engage in negotiations and finalize deals, while also handling customer feedback
• Take the lead in providing operational support to sales by following up with new customers for required information and documentation
• Manage day-to-day operational aspects of order fulfillment and customer service
• Process customer orders, including price quotations, stock checks, issuing Proforma invoices, and confirming shipment schedules
• Serve as the primary point of contact for customers regarding product pricing and stock availability
• Coordinate with Logistics and Accounting departments to ensure seamless order shipments
• Prepare necessary documents such as Purchase Orders, Pick Lists, Invoices, and inventory checklists
• Generate daily, weekly, and monthly sales reports
• Stay updated on product information, pricing changes, and distribute sales materials to distributors as needed

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Info:

• Salary: Basic from $4000 - $5000 + Transport Allowance $450 + Handphone Allowance $80 + VB + Flexi Dollars
• Working Hour: Monday - Friday (08:30 AM - 05:30 PM); Saturdays (Alternate): 08:30 AM - 12:30 PM
• Location: Outram Park MRT

Job Scope:

• Oversee daily operational activities
• Manage cost recovery processes
• Handle customer feedback/complaints and ensure service recovery
• Coordinate vehicle maintenance, repairs, breakdowns, accidents, and claim settlements
• Supervise the operation and maintenance of the vehicle fleet
• Ensure compliance with LTA regulations and reporting requirements
• Oversee new rental and project initiatives
• Develop and implement preventative maintenance programs
• Manage repair and maintenance budgets
• Handle vendor management and relationship building
• Resolve escalated issues requiring coordination with other departments
• Plan fleet utilization and vehicle movement
• Manage staff welfare, discipline, work performance, and HR matters
• Take the lead on all departmental and company matters
• Perform ad hoc duties as assigned by supervisors

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147