Total 786 Customer Service job vacancies in SINGAPORE, North East

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Responsibilities

• Installation, maintenance and repair of surface analysis equipment at customer sites locally and in the region.
• Conduct equipment training for customers and new employees.
• Customer care and provide consultation to the operation and maintenance of the surface analysis equipment.
• Reporting and documentation of service and maintenance work to superiors.
• Any ad hoc duties assigned by Superior.

Requirements

• Min. Dip. in Engineering (Mechanical), Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Polytechnic or equivalent
• Preferably Entry Level specialized in Engineering - Mechanical, Electrical, Electronics, Mechanical, Mechatronics, Polytechnic or equivalent
• Fresh graduate are welcome
• No work experience required as on job training will be provided
• A dynamic team player with good working attitude and able to work independently
• Keen to take on new challenges and responsibilities
• Good communication and written skills in English & Chinese (in order to liaise with English & Chinese speaking associates)
• Able to work odd hours and travel overseas in short notice
• Salary range: S$2,500 - S$3,900

Happy Tutors Learning Centre is an education centre that aims to provide the highest quality of bespoke education services to our students. In our student care, we are focused on the quality of character building as well as academic excellence in order to best help the students. We are also committed to contribute back to the society and are registered as a Social Enterprise, a membership of the Singapore Centre for Social Enterprise (Raise).

This is where students EVOLVE into greater persons.

Job Description

• Provide a holistic programme with a strong emphasis on social values and character building.
• Guiding of school homework and the discovery of new knowledge for students to achieve academic excellence.
• Maintain an open communication with parents with regards to their children’s development.
• Ensure the safety and security of the children at all times.
• Be great team player amongst the centre colleagues.
• Have a positive attitude.
• Handle any other ad-hoc duties as assigned by the Supervisor.

Applicant Requirements

• Minimum O Levels.
• At least 1 year experience in student care or student-related activities.
• Good communication skills is a priority.
• Good work ethics and knowledge.
• Have patience and understanding of children's behaviours and psychological needs.

Location: 609 Bedok Reservoir Road

Working Hours: Mondays to Fridays 12pm to 6pm (any 2 days)

Interested candidates please apply.

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

We are looking for

• English tutors
• Chemistry tutors
• Mathematics tutors

Job Scope

• Review student’s curriculum and syllabus and answer their doubts regarding those topics.
• Assist the students in the understanding of key concepts being taught in school.
• Guide them in tests and exams preparations.
• Provide students with corrective feedbacks.
• Develop new learning materials for the centre’s distribution to our students.
• Assist in the centre's operations in other matters.
• Contribute to the learning programmes offered by the centre.

Requirements

• Infallible work ethics.
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students.
• Have passion towards education and helping others.
• Other industry experiences (if any).

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  

We are disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:

ServiceNow is seeking highly motivated and professional individuals to join our team and play a critical role in delivering world-class customer satisfaction.  In the role of Support Account Manager (SAM), you will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering high quality service. Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.   

As a SAM, you will coordinate a high-touch support experience for our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support related activities.  Working as a ServiceNow and a customer advocate, the SAM helps coordinate activities to ensure timely resolution of customer cases and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries, and driving status updates on all open high-priority cases.  A SAM should be comfortable presenting to all levels, including C-Level stakeholders.     

What you get to do in this role:  

• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deeply understand the customer’s business strategies, challenges, and IT landscape.  Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs.
• Understand and explain ServiceNow application, features, and benefits as it relates to customer needs.
• Offer exceptional customer service, including maintaining customer relationships and ensuring ServiceNow’s reputation is protected.
• Partnering with the customers assigned counterpart on a frequent cadence with the intention of continually moving the relationship forward.
• Ability to maintain credibility and trust through action and responsiveness within your designated customer accounts.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the mediator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You are responsible for the general maintenance of the home. Ensuring home's equipment, gadgets and instruments are maintained at optimal functioning level at all times. Duties include maintaining a safe environment within the home such as managing visitors' entrance and departure, ensuring safe and smooth traffic flow.

• Manage day to day operations in inventory management e.g. receiving of stocks, weekly distribution of supplies to wards
• Assets management and labeling of assets
• Update on stock level and replenishment where required
• Improving productivity standards
• Issuance and receiving of stocks
• Create Purchase Requisition and receive Purchasing Order
• Ensure orders are met and delivery are carried out in a timely manner
• Any other duties assigned
  

• At least 1 year of related experience
• Good team player
• Able to read and write simple English
• Able to lift heavy items
• Able to do shift work, inclusive of weekends and public holidays
• Experience in SAP system is an added advantage

Job Summary

Looking for a Business Support Associate to contribute to enhancing the team's capacity as facilitators, carrying out the daily tasks of the business (insurance) processing function and process review.

Mandatory Skill-set

• Possess a Polytechnic diploma or a University Degree in Business, Banking and Finance, Information Technology;
• Demonstrate an unwavering commitment to precision and meticulous attention to details;
• Exhibit adept time management skills and the ability to excel within tight schedules;
• Detail-oriented and result oriented and a good team player;
• High level of integrity and good attitude over teamwork.
• Proficient in Microsoft Excel - Pivot table and Lookup functions;
• Maintain strong communication, interactions and has good time management skills.

Desired Skill-set

• Financial Services experience;
• Mathematically inclined.

Responsibilities

• Support the Business Processing and Operations Office in their daily task of business processing function and process review;
• Assist in the issuance of contracts and endorsements as well as contract adjustments;
• Responsible for contract premiums computation as well as contract refund;
• Liaise with direct clients/intermediaries on contract benefits related queries via phone calls or email;
• Ensure the accuracy of records entries & proper documentation;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] AND WhatsApp to 9857-9292 for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

The Cleaning Manager plays a crucial role in overseeing the sales, operations, and social impact of our cleaning social enterprise. You will be responsible for managing a team of supervisors and cleaners, ensuring the efficient delivery of cleaning services across various sites.

Key Responsibilities:

1. Sales and Marketing: Develop and implement strategies to acquire new clients and maintain existing partnerships.
2. Operations Management: Oversee scheduling, manpower deployment, and resource allocation to ensure timely and effective cleaning services.
3. Team Leadership: Provide leadership and guidance to supervisors and cleaners, fostering a positive and motivated work environment.
4. Training and Development: Conduct training sessions and workshops to enhance the skills and knowledge of the cleaning team.
5. Quality Assurance: Monitor service quality and implement measures to continuously improve cleaning standards
6. Social Impact: Collaborate with stakeholders to achieve social impact goals and promote the integration of disadvantaged individuals into the workforce.

Qualifications and Experience:

1. Previous experience in the cleaning sector or social service sector preferred.
2. Strong leadership and communication skills.
3. Ability to multitask and manage multiple priorities effectively.
4. Commitment to promoting social impact and inclusion.

What you'll Do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. 

The day-to-day

• Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
• Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
• Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
• Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
• Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
• Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
• Full P&L responsibility with monthly reporting to Segment President
• Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

Job Description & Requirements

1. Manage all delivery scheduling functions for assigned store (s)
2. Utilize system information and reports to identify deliverable orders
3. Contact customer to schedule deliveries for all items that are currently available and in the warehouse
4. Maintain delivery schedules based on outlined route list
5. Maximize delivery trucks and routes based on schedules and ensure that delivery goals are met
6. Run scheduling reports to ensure that the budgeted goal for deliveries is being met
7. Suggest and participate in developing “special” routes to satisfy out-of-area customer deliveries
8. Work closely with receiving specialist and inventory specialist on reschedules and product availability
9. Call customers in advance of the actual delivery with three-hour delivery windows. Perform delivery confirmation telephone calls to customers Co-ordinating within internal department for changes in customers’ order
10. Any ad-hoc admin duties

Requirements:

~ Min ‘O’ Level.

~ Preferably with 2 years of relevant experience.

~ Hardworking, meticulous and able to work independently.

~ Responsible & fast learner

~ Proficient in MS Office skills (Words & Excel)

~ Knowledge in ERP Software will be an added advantage.

~ Preferable able to start work immediately.

NOTE; DAYS AND HOURS OF WORK

Monday – Friday from 9.00am – 6.00pm and Alternate Saturday 9.00am to 6.00pm.

A Day in the Life:

• support business units with market intelligence and research for potential biz leads, competition and market opportunities
• Data-mine key client contacts of business units and maintain data currency
• Generate guided marketing communications materials for circulation to clients as part of company consistent marcom interaction with clients
• Thru the above, act as the first point of contact for potential business leads and enquiries
• Update and refresh company’s marketing credentials and communication materials on a regular basis

Who We Are Looking For:

• At least a Diploma in Event Management or equivalent
• Minimum 3 years project management experience in events
• Self-motivated and results-oriented
• Strong interpersonal and communication skills

~ Perform general administrative duties.
~ Invoicing and data entry.
~ Handling customer inquiries.
~ Other ad-hoc duties as assigned.

Requirements:
~ Min ‘O’ Level.
~ Preferably with 1-2 years of relevant experience.
~ Bilingual
~ Hardworking, meticulous, and able to work independently.
~ Responsible & fast learner
~ Proficient in MS Office skills (Words & Excel)
~ Knowledge in ERP will be an added advantage.
~ Preferable is able to start work immediately.

Working Hours

- Mon - Fri 0900 to 1800 hours

- Alternative Sat 0900 to 1800 hours

Location: East

Mon to Fri 8am to 5pm

Salary: $2200 to $2800 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

The main tasks will be:

• Provide in-house CTRM support to worldwide users during their day to day tasks (including pricing, exposure, pnl, VaR, invoicing matters and more), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
• Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
• Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
• Operation and problems solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, network, infrastructure and development teams.

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Expectations

• Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
• Update own knowledge of products and treatment brand standards, outside of training.
• Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
• Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
• Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
• Any other duties and tasks as assigned.

Job Summary:

This Programme Executive position requires the candidate to proactively reaching out to clients, organize social activities and enabling clients to adopt an active lifestyle and pre-empt social isolation. The nature of the job also requires to refer clients to appropriate community care and social assistance when necessary. With Age Well SG initiatives, you shall work with primary care physicians (e.g. family doctor) to empower residents to chart their own journey towards healthy and active lifestyles.

Key Responsibilities:

• Plan and conduct Evidence-Based active ageing programmes.
• Continuous Improvement in providing Quality Services and Quality Programmes
• Administering new intake and provide necessary health assessments for new clients
• Recruit, train and match volunteers to appropriate services.
• Plan and Coordinate support for clients who requires Befriending and Buddying services.
• Lead group work and outreach activities with the AAC team.
• Build community partnerships and enhance existing resources.
• Support AAC-CREST integration work.
• Perform administrative work including maintaining up-to-date records of clients and volunteers.
• Attend to enquires from clients.
• Maintain a database of membership and volunteer management using the in-house AAC client management system.
• Taking and monitoring vital sign for clients
• Any other duties as assigned by Manager/Executive Director

Requirement:

• Prior working experience in Senior Activity Centre, Active Aging Centre would be advantageous.
• Resourceful, proactive, responsible, and focused on clients
• Good communication & interpersonal skills. Able to converse in local dialects will be an added advantage.
• Strong passion and desire to work with seniors.
• Strong knowledge of using MS office.
• Proficient in google suite applications.
• Able to work independently.
• A team player

Qualifications:

Diploma in Social Work and any relevant training certificate

Technical Skills and Competencies:

Social Service Programme Development: Level 2

Social Service Programme Evaluation: Level 2

Social Service Programme Implementation: Level 2

Stakeholder Management: Level 2

Volunteer Retention and Engagement: Level 2

Volunteer Programme Management: Level 2

Support Service to Seniors: Level 3

Trends Evaluation and Application: Level 2

Emergency Response and Crisis Management: Level 2

Collaborative Practices Across Disciplines and Sectors: Level 2

Diversity Awareness and Management: Level 2

Ethics, Values and Legislation: Level 2

Core Skills Competencies:

Communication: Intermediate

Collaboration: Intermediate

Problem Solving: Intermediate

Customer Orientation: Intermediate

For details, please refer to Skillsfuture Skills Framework website at https://www.skillsfuture.gov.sg/skills-framework/social-service

Interested applicants, please send in resume with expected salary to [email protected]

Only shortlisted candidates will be notified.

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Working within our fun and conducive Integrated Customer Interaction Centre, you will offer customers a one-stop service across our entire product/service range and answer general queries.

We provide excellent opportunities for self-motivated individuals like you with a desire to provide top quality customer service!

What is my role?

• Answer incoming calls and respond to customer's emails
• Provide accurate and timely information
• Manage customers’ complaints and feedback with a good closure
• Follow up on cases to ensure timely resolution

Is training provided? Yes! Comprehensive training is provided.

What about other benefits?

• Contract bonus every 6 months - twice a year!
• 14 days annual leave
• Bonus for referring friends

What is the dress code like? Smart casual attire

What are my work hours like?

• 5 days work week
• Up to 44 hours per week
• Earliest shift - 7:30AM to 4:30PM (example only)
• Latest shift - 11:00AM to 8:00PM (example only)

Where is the office located?

• We are closest to Kembangan MRT and Bedok MRT stations

Do I qualify to apply?

• Preferably N' levels or equivalent
• Prior experience in Contact Centre environment will be an advantage

I'm ready to apply!

Apply now and get ready to be a part of our team!

Cushman & Wakefield is committed to building a diverse and engaged workforce and supporting an inclusive environment where our employees can do their best work. We believe that embracing new perspectives helps us solve problems, create opportunities and develop new ideas. For more details on DEI, please visit our webpage at https://www.cushmanwakefield.com/en/about-us/diversity-equity-and-inclusion

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.