Total 1,536 Customer Service job vacancies in Serangoon North Ave 5, Singapore

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Looking for patient care assistants to join our established veterinary team at Gaia Vets (www.gaiavets.com).

We are looking for someone that has the determination and passion to learn and grow in veterinary nursing while having a positive attitude towards self-improvement.

A patient care assistant is an entry level position and the perfect first stepping stone for anyone interested in starting a career in the veterinary industry.

Duties include

1) Cleaning and maintenance of property and equipment of the veterinary centre

2) Cleaning and maintenance of veterinary equipment (eg. surgical tools and instruments)

3) General restraint of pets

4) General husbandry of in-hospital patients

5) Aiding and supporting Veterinary Assistants, Nurses & Technicians.

Please contact Lynn at [email protected] if you will like to be part of a growing professional veterinary team.

Start your journey into veterinary medicine with us!

Training Centre Cleaner

Geylang Bahru

Monday - Friday - 8am to 5pm

Saturday - 8am to 12noon

Basic Salary: $1.5k

Responsibilities

premise housekeeping, cleaning, and disinfecting

sweep and mop the floor of classrooms and office

washing of toilets

wipe all surfaces for tables, chairs, furniture, and fixtures

To empty all waste and rubbish

Serving tea breaks to students

Preparing coffee/tea for directors

Interested candidates, please call 6392 5072 for an appointment or email your resume to [email protected]

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

Support in implementing Dementia Singapore Ltd (DSG) palliative care initiatives. Develop a palliative care knowledge management framework that enables DSG to embrace palliative care principles and practices across the care services, including the community care sector at large.

Responsibilities:

• Provide knowledge management support to the Team Lead in the development of a palliative care framework.
• Collaborate with team members and external parties in the development and consolidation of palliative care resources.
• Oversee the development of palliative care materials and resources to advance palliative care practices in the community care sector.
• Ensure information is well presented and easily accessible via different channels and media.
• Maintain and update palliative care information and resources.
• Encourage a knowledge-sharing culture across Dementia Singapore.
• Provide secretariat support to the team lead in organising meetings, i.e., Advisory Committee.
• Liaise with the corporate communication department and funder in publication and publicity-related activities.
• Participate in team meetings and case conferences as required.
• Provide statistics and reports for programme evaluation and reporting purposes.
• Any other duties as assigned.

Requirements:

• Degree in Health Sciences or related field.
• Experience in the community care sector and passionate about dementia care
• Familiar with the person-centred approach to dementia care.
• Able to publish journal articles.
• Excellent oral, written and communication skills.
• Able to present information in a creative and succinct manner.
• A good team player.
• Fast learner and the ability to synthesise knowledge and new information.

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for complying with company Environmental Health and Safety policies and procedures and ensure the safety of the field employees and users.

Responsibilties

• To help assist with this, you will be required to perform audits and equipment surveys to validate quality and adherence to customer expectations.
• You are responsible for ensuring that your operations meets targets relevant financial and operational key performance targets.
• Manage a pool of technician to run day to day call back and maintenance operation of the assigned portfolio
• Responsible for driving team and individual KPIs as set by the business for both operation and financial impacts.
• You will need to maintain and promote effective team orientated and collaborative working relationships internally and externally.
• You will be responsible for facilitating training or coaching of your mechanics
• Planning, scheduling, and Execution of routine servicing of units under your portfolio. Ensure the performance and availability of the units are as per the required standard
• Address any customer concerns in a timely manner, including communication to the customer and drive closure of the issue
• Plan and execute repair works to up keep the performance of the equipment to meet customer deliverables
• Encourage a customer centric and engaged team culture
• Support the Sales team with repair or upgrade proposal by conducting site visits and providing site information
• You will be required to create a team environment between yourself, field mechanics, and Sales
• You are responsible for ensuring all Company Vehicles, Tools, Equipment and materials are correctly maintained in a safe working order and that proper safeguards against damage or theft are maintained.

Support in implementing Dementia Singapore Ltd (DSG) palliative care initiatives. Roll out a palliative care framework that enables DSG to embrace palliative care principles and practices across the care services. Support DSG frontline staff to have palliative care capabilities and support in consolidating palliative care knowledge and resources.

Responsibilities:

• Assist the Team Lead in the development of a palliative care framework, its implementation and review of practices.
• Assist in the development of palliative care resources that benefit the community care sector at large.
• Provide clinical support to persons living with dementia and carers to improve their well-being, especially towards the advanced stage of dementia.
• Support DSG frontline staff in palliative care, especially in end-of-life care.
• Conduct case assessments and formulate Individualized Care Plans for persons with dementia and their carers.
• Provide interventions such as psychoeducation, behavioural management, meaningful engagement, supportive counselling, and service referral.
• Conduct Advance Care Planning (ACP) with persons with dementia and their carers.
• Liaise and collaborate with multidisciplinary professionals and external service providers for holistic care management.
• Provide case recordings and relevant documentation.
• Participate in team meetings and case conferences as required.
• Assist in preparing data and statistics for programme evaluation and reporting purposes.
• Any other duties as assigned.

Requirements:

• Degree in Allied Health / Social Work
• Prior working experience in community palliative care and dementia care.
• Familiar with the person-centred approach to dementia care.
• Experience in providing support to people with advanced dementia and their carers.
• Good team player and interpersonal skills.
• Good oral, written and communication skills.
• Able to work independently and with the team to achieve optimal care outcomes.

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

Join Our Vibrant Team: Centre Management Executive at Computhink Kids SG

About Us: Computhink Kids SG is not just a coding school; it's a vibrant hub where creativity meets technology. We are dedicated to inspiring the next generation of tech geniuses and we're looking for someone equally passionate to join our dynamic team. If you're all about making a difference in a fast-paced, innovative environment, read on!

Job Overview: As our Centre Management Executive, you'll be the heartbeat of our bustling coding school. You'll have the opportunity to interact with an energetic crowd of students aged 7 to 16, and play a key role in creating an engaging and organized environment for learning and growth. Career progression to Centre Manager.

What We’re Looking For:

• A Poly Diploma or Higher Nitec (or equivalent) in Business Administration, Customer Experience Management, Marketing, Business Information Systems, or Human Resource Management. Fresh graduates are welcome! Only Singaporeans and PRs
• Excellent command of English with superb communication and interpersonal skills.
• A friendly, positive attitude with a detail-oriented and multitasking ability.
• Tech-savvy with a good grasp of Office and Productivity tools.
• A natural at interacting with children and their parents.

Key Responsibilities:

• Be the first point of contact at our front counter, handling customer service queries via Whatsapp, WebChat, Telegram, FB Chat, Emails, Phone, and Walk-ins with charm and efficiency.
• Coordinate student enrollments and class administration, including schedule management, fee calculations, and seamless communication with customers, parents, and our teaching team.
• Ensure our centre is a welcoming, clean, and organized space that both students and teachers love.
• Dive into marketing activities, helping to identify new opportunities and manage our digital presence on platforms like Google, Facebook, and Instagram.
• Proactively contribute to enhancing our operational efficiency and overall success.

Why You'll Love Working With Us:

• Job Type: Full-time, Permanent, Fresh Graduate.
• Work Hours: Semi-flexible 5 weekdays, Mon-Fri (10 am – 7 pm).
• Festival Holiday Leave and End-Of-Year Leave to celebrate those special moments.
• Employee discounts for classes – learn coding with us!
• Gym Reimbursement and Workout Wednesdays to keep you fit and healthy.
• Committed to your Professional Development & Training.

Ready to Make a Difference? Join us in shaping the future of technology education. If you're excited about creating an impact in a nurturing and innovative environment, we'd love to hear from you!

Project Engineer (Network Service)

Salary: $4,000 - $6,000

Working Hours: Mon to Fri, 9am to 6pm (weekends & PH on standby)

Responsibilities:

• Collaborate closely with the Project Manager and fellow Engineers to facilitate project completion, encompassing implementation and deployment.
• Ensure project milestones align with established timelines, budgetary constraints, and scope parameters.
• Take charge of managing and supervising project documentation and associated deliverables.
• Address and resolve technical and design challenges arising during the project lifecycle.
• Configure all network devices integral to the project's infrastructure.
• Facilitate seamless coordination among team members to achieve project objectives effectively.

Requirements:

• Degree/Diploma in Computer Science, Information Technology, Engineering or a related field
• Minimum 4–5 years of experience in a related field preferred
• Strong interpersonal skills, with excellent organizational and coordination abilities
• Experience in Project Management, Network Deployment, or equivalent will be advantageous
• Proficient and Essential knowledge in Networking (e.g. routing, switching and general network infrastructure) and Network Security (Firewall)

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

Our practice at Hougang Village is seeking veterinarians to join us on a full-time or part-time basis. We have a supportive and experienced team contributing to the smooth running of the practice and excellent and quality care of our patient’s health and welfare. We pride ourselves on providing and maintaining these standards while learning from each other along the way.

Work-life balance is important. Typically, you will work a 4 day week between Mondays and Saturdays. We offer competitive salaries that commensurate with clinical experience and also encourage and support continuing education. There is no after-hours work.

Requirements:

- Possess a valid Veterinary Degree recognised by the AVS.

- Good interpersonal and communication skills.

- Open to fresh graduates and experienced vets.

If you are keen to join our fun, dynamic and dedicated team, please send your resume and inquiries to [email protected]. Only shortlisted candidates who meet the employment criteria will be contacted.

Website: https://sunshinevetcare.com

Phone number: 62468681

Service Excellence

• Promote core values of the bank and cultivate excellent customer service culture among staff in the branch
• Manage branch key service performance index (eg. Queue time management, compliments, Rate-My-Service)
• Ensure branch adhere to grooming and housekeeping standards
• Complaint Management: Proactive and prompt handling of customer service issues
• Ensure there is clear customer focus and service commitment across the Branch to produce a high standard of customer service in line with the quality and standards set
• Champion customer service campaigns and initiatives.
• Drive staff participation in achieving internal and external service awards

Customer Acquisition and Retention

• Drive customer acquisition and retention activities at branch

Branch Operation

• Support on-boarding operations and ensure seamless experience for customer
• Support branch operations including cash handling when required

Risk, Compliance & Audit

• Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
• Ensure and observe operational procedures to avoid operational loss
• Proactive in audit management

Job responsibilities:

• Monitor various monitoring facilities for software and hardware.
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e-mail from staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedure.

Key Requirements

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
• Minimum 2 years of working experience in relevant work area
  Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
• Proficient in using MS Office Suite of products
• Proficiency in Excel macros, pivot tables and charting is a plus.
• Good communication and interpersonal skills and proficient in English Language
• Proven ability to work independently and under pressure
• A good team player.
  

This position is responsible for presenting menus to customer. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers.

He/She may also be required to prepare the food.

Responsibilities:

1. Greeting guests, taking orders and processing payments.

2. Preparing food and drinks.

3. Managing delivery and mobile orders.

4. Assembling orders and packaging take-out and delivery.

5. Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.

Skills and Competencies:

1. Food Preparation.

2. Positive Attitude.

3. Safety Standards.

4. Greeting Customers.

5. Company Standards.

6. Customer Service.

7. Kitchen Equipment.

Under our Customer Service cum Sales Department (Wholesale), you will be responsible for Customer Service and Sales-related areas, mainly co-ordination of stock movement and communication with overseas offices and customers. You will be required to travel overseas to participate in exhibitions and showcase our products to potential and existing customers.

Job Responsibilities

· Responsible for customer service and sales of spectacle frames

· Perform general administrative tasks such as meeting coordination, generating of invoices and billing of goods

· Provide timely and accurate clarification and advice to customers’ enquiries

· Co-ordinate repair service for damaged goods

· Communicate and co-ordinate with both external customers and internal departments to ensure order fulfillment and/or resolve customer issues

· Provide feedbacks and suggestions for new product designs, improving sales

· Perform inventory related transactions such as purchasing, coordinating with suppliers and return of defective frames

· Liaise with suppliers and manufacturers over matters relating to production and design

· Monitor inventory transactions and track stock movements

· Daily invoicing and order processing

· Record, pack and prepare shipping documents for defective frames to overseas suppliers for repair/exchange and keep track of status

· Assist with filing, scanning and photocopying of documents

· Pick and pack stocks, housekeeping of stockroom

Job Requirements

· Secondary education and above

· Knowledge of Microsoft Excel/Word and basic computer skills (Autocount experience an advantage)

· Good written and oral communication skills in English and Mandarin to liaise with overseas suppliers and manufacturers

· Able to work independently and multi-task

· Patient, meticulous and process-oriented person

· Committed and hands-on with a positive attitude

· Able to travel overseas when required

Employee Benefits: 14 days Annual Leave, Medical Benefits, Staff Purchase discounts, opportunities for overseas travel

Working Hours: Mondays to Fridays, 8.30am to 6pm / 9am to 6.30pm

Location: 21 Kallang Avenue #07-167 Singapore 339412

Pls include full contact details (i.e. mobile number and email address) in your application. Interview invitation may be sent via email.

Responsibilities:

· Ensure SLAs of accounts managed are met.

· Manage IT Engineers in a way to optimize their potential and productivity.

· Represent Service Delivery Team in meetings with Service Delivery Managers and customers.

· Provide preliminary findings and investigation to customer complaints received by Service Delivery Engineers.

· Provide input to Service Delivery Management in regards to Service Desk Engineers performance for performance evaluations.

· Provide input to Service Delivery Manager in the development of Service Delivery Engineers training plans.

· Coordinate delivery of a consistent and uniform high quality service to customers.

· Regularly inspect, sample & audit the entire incident management process.

· Determine, document & closely monitor any areas that may need improvement.

· Support business improvement initiatives for the accounts (ie ISO certifications, Six Sigma Projects, ITIL processes)

Core Skills

· Technical; Adequate knowledge of applicable software to infer statistical data. Familiarity with the tools, concepts and methodologies of quality management.

· Behavioural; Can deal with the complex relationships and the clashes of priorities and cultures that are bound to occur on large accounts and among diverse groups.

· Is self motivated and pro-active in heading off problems. Strong & effective communication, interpersonal, facilitation, presentation and report writing skills with desire to work as part of a team.

· Competencies: Customer focus, Interpersonal Savvy, Composure, Organisational Agility & Priority Setting. Excellent analytical ability to grasp key points from complicated details.

· Experience: At least 2 years of experience in a service delivery of which 1 year should be in a supervisory capacity preferably in the IT Managed Services environment.

Job Requirement

1. Minimum - Diploma in IT/Business Studies or equivalent.

2. Preferably with ITIL v3/ Process Mapping/Process Management/QMS/Quality Audit/7QC Tools/ISO 9001/20000 certification or knowledge.

3. Fluent in written & spoken English.

4. Excellent analytical abilities to grasp the key points from complicated details.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Roles and Responsibility

• Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling
• Plan, deliver and present PlayFACTO lesson content to children
• Ensure safety and timely transfer of students from school to student centre
• Ensure the safety of children in class
• Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress
• Any other ad-hoc duties as assigned by Centre Head

Requirements

• Prior classroom and/or teaching experience, preferably at the primary level
• Able to guide primary school subjects
• A love for children and nurturing them
• Possess excellent work ethics and integrity
• Exhibit positive attitude and communication skills
• Team player - "The whole is greater than the sum of its parts" - Aristotle

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.  

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.   

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

• To develop and expand local beauty sales for commercial cooling appliances
• To identify and target new business opportunities
• Prepare market collateral of product catalogues and project specifications
• Achieve sales targets and KPIs
• Conduct market search and other local activities

1. Generate and submit client reports accurately & on time.

2. Coordinate with client & internal stakeholders to perform repair work/ installation work.

3. Provide the maintenance service of wireless devices, gateways and equipment.

4. Coordinate daily job assignments with the Operations room and field technicians.

5. Assist in troubleshooting, and if necessary, arrange for technical visit/installation works.

6. Assist the client in troubleshooting and provide solutions and/or alternatives.

7. Provide support at night and weekend duties or when necessary.

8. Any other ad-hoc duties

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

• Minimum 2 years of experience in customer service and dispute management via a corporate setup
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Professional interpersonal and communication skills (Emails, Calls and In-person)
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive and committed with a positive learning attitude
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is required
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

What you’ll be doing

• Establish and maintain thorough knowledge of company’s products, processes, and systems.
• Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
• Assume any report or task assigned that are relevant to customer service.

Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Sales/Marketing Director (China-ASEAN Corridor)

Location: Flexible/Remote

About Us: We are an innovative company planning to be at the forefront of the food and medial equipment industries, committed to bridging the market gap between China and the ASEAN region. Our mission is to enhance cross-border trade and cooperation, bringing high-quality products to new markets and fostering sustainable growth.

The Role: We are seeking a dynamic and experienced Sales/Marketing Director to lead our efforts in establishing and expanding our sales and marketing channels between China and the ASEAN countries. This role is crucial for our strategic growth and requires a professional who is deeply knowledgeable about both markets. We also welcome candidates who has an interest to take a small equity stake in the company given the seniority of the position.

Key Responsibilities:

• Strategy Development: Craft and execute a comprehensive sales and marketing strategy tailored to the China-ASEAN corridor, focusing on food-related and nursing equipment products.
• Channel Building: Identify, develop, and manage sales and marketing channels, including distributors, agents, and partnerships, to maximize market penetration and revenue growth.
• Market Analysis: Conduct in-depth market research to understand trends, challenges, and opportunities within the China and ASEAN markets, adapting strategies as necessary.
• Team Leadership: Lead and inspire a team of sales and marketing professionals, fostering a culture of excellence, innovation, and continuous improvement.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including suppliers, partners, and customers, to ensure alignment and drive mutual success.
• Brand Advocacy: Champion our brand, ensuring our value proposition is clearly communicated and understood in target markets, enhancing our brand presence and reputation.

Requirements:

• Proven Experience: A good level of experience in sales and marketing, with a significant focus on international trade, preferably between China and ASEAN countries.
• Market Expertise: Deep understanding of the food and nursing equipment industries, as well as the cultural, economic, and regulatory landscapes of China and ASEAN markets.
• Strategic Thinker: Strong strategic planning and execution skills, with a track record of successfully launching products and building markets in new territories.
• Leadership: Exceptional leadership and team management skills, capable of motivating and leading teams towards achieving ambitious goals.
• Communication: Excellent communication and negotiation skills, with fluency in English and Mandarin. Proficiency in an ASEAN language is a plus.
• Adaptability: Ability to adapt to rapidly changing market conditions and business needs, with a problem-solving mindset.

Why Join Us:

• Impact: Play a pivotal role in expanding the reach of high-quality food and medical equipment products to new markets, making a positive impact on communities.
• Growth: Be part of a fast-growing company with ample opportunities for personal and professional development.
• Culture: Join a team that values innovation, excellence, and collaboration, in a supportive and dynamic work environment.

Application Process: To apply, please submit your resume, highlighting your interest and fit for the role.

We look forward to hearing from you and exploring how you can contribute to our mission in the China-ASEAN corridor. Join us in making a difference!