Total 46,476 Customer Service job vacancies in Singapore

Who We Are

Dr OM & Associates is a clinic founded by Dr Oberdan Marianetti, a qualified psychologist and clinical sexologist, a certified Wim Hof Method instructor, and an Oxygen Advantage instructor. He integrates his knowledge, skills and experiences in a variety of business activities that include:

· Leading a full-time clinical practice as a psychotherapist

· Directing a range of wellness retreats

· Coaching Wim Hof Method techniques

· Coaching Oxygen Advantage techniques

· And several additional projects that he is passionate about

All his business activities and projects are designed, led and executed based on the core principles that define his professional identity foundation, which can be summarised as follows:

PURPOSE

To alleviate unnecessary suffering for all.

VISION

To create a world where mental and physical health co-exist as complementing therapies and priorities.

MISSION

To help people reconnect to their innate power.

VALUES

Care, Love and Respect

Job Brief

Are you looking for a new challenge and an opportunity to showcase your skills and advance your career?

If you are empathic, ambitious, a skilled problem-solver and have excellent organization and time management skills, able to manage complexity and remain focused, we have the perfect job for you!

We are looking for a responsible Receptionist to provide personalized support in a well-organized and timely manner to support the clinic in all its daily activities.

It is important that a Receptionist has great interpersonal skills, is well-presented and professional.

What You’ll Do

RECEPTION

Meet & greet clients who visit the clinic

Meet & greet suppliers and other service delivery people

Office upkeep

ADMIN

Manage clients’ queries via email or phone

Coordinate clients flow for face-to-face or online sessions

Liaise with vendors for office supplies

Manage Director’s travel arrangements

Manage documents and files

Manage office inventory

Process company correspondence

PROJECTS

Carry out specific projects or tasks as instructed by the Director

Conduct or prepare any research that the Director may require

Coordinate project strategies, timelines and resources

Create documents, presentations or spreadsheets as required by Director

Any other duties as may reasonably be required by the Director

What You’ll Bring With You

ATTITUDES

Assists others who are in need of help

Enjoys having a set schedule

Enjoys helping and contributing to the happiness of other people

Finishes important tasks right away

Focuses on tackling new challenges

Happy to think about abstract concepts

Open to trying new things

Pays attention to detail

Spends time preparing

QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree preferred

Previous client services experience preferred

Previous receptionist experience of 3+ years would be considered an advantage

Previous office manager experience of 3+ years would be considered an advantage

Preferred Skills

ANALYTICAL

Ability to research and gather data

Ability to process complexity and derive synthesis

Ability to resolve problems creatively and effectively

COMMUNICATION

Ability to listen fully and execute accordingly

Ability to skilfully give and receive feedback

Ability to openly and honestly speak to express own views and thoughts

Communicating in a concise and precise manner

Excellent verbal and written proficiency in the English language

CLIENT SERVICES

Ability to skilfully assert their thoughts and persuade

Ability to interact with all clients

Ability to deal with sensitive information with discretion and maintain confidentiality

INFORMATION TECHNOLOGY

Basic understanding of social media

Proficient use of Microsoft Excel, Word and PowerPoint

ORGANISATIONAL

Able to coordinate, organise and plan multiple tasks and projects

Efficient in the use of all resources

Exceptional time management

Experienced in prioritising multiple concurrent tasks

Additional Notes

· Contract: 1-year full-time, with option to convert to permanent

· Salary Range: $2,500 - 3,000 per month, depending on experience

· Working hours: Monday to Friday, from 9:30am to 6:30pm, with 1 hour lunch and 2x 15 minutes breaks

· Location: Office-based in Singapore, Chinatown

· Paid annual leave after first 3 months: 14 days pro-rated, plus public holidays

· Probation period: 3 months

• Min 10 years of global marketing/ key account management and building relationships exp with shipping MNCs with global footprint
• Shipping/logistics industry exp is required
• Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills

Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manager, Global Customer engagement/ Marketing.

Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager or Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.

This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.

Reports to: Head of Global Customer Engagement

Location: Singapore

Role and Responsibilities:

Customers

• Global Account Manager for 2-3 corporate customers in the shipping industry;
• For a senior mgr, you will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers; For a manager, no people management responsibility is required
• For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
• Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
• Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
• Measure, track and analyze key account metrics;
• Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
• All round understanding of the market, the global products offer by customer and competitor; and
• Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.

Processes & Systems

• Ensuring that commercial processes are reviewed regularly and updated; and
• Best practices of contract administration are shared amongst regional hubs.

Requirements:

• Minimum Bachelor degree with at least 10 years of global marketing/ key account management exp gained in the shipping/logistics industry. (For a Mgr role, min 5 years of relevant experience is required. For a Senior Mgr- min 10 years of relevant experience is required)
• Experience in key account management /marketing and building relationships with MNCs in the shipping sector with global footprint is essential
• Shipping/ logistics industry exp is required
• Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.
• Analytical and Inquisitive mindset;
• Able to develop relationship independently at different levels of a customer organisation;
• Strong persuasion and negotiation skills;
• Good interpersonal and communication skills;
• Goal-oriented, organized team player;
• Detailed and meticulous and strong problem solving skills;
• Proficient in all Microsoft Office applications; and
• Proficiency in the English language, both verbal and written.
• Added proficiency in Mandarin is a huge plus as the role may liaise with Chinese customers in Chinese.

Selling pts:

1. The co is the biggest common carrier and public shipping line in the world
2. The co is a well known and global MNC in the shipping industry
3. The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co has offered such opportunities to candidates.
4. The co allows WFH 1 day per week

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 7 May 2024

About Us: @ASK Training Pte Ltd is a leading provider of educational services dedicated to empowering individuals with the knowledge and skills they need to succeed in their careers and personal development. We offer a wide range of courses and programs designed to meet the diverse needs of our students and clients.

Job Description: We are seeking a dedicated and enthusiastic individual to join our team as a Career Service Executive. As a Career Service Executive, you will play a pivotal role in assisting individuals in their career development and job search efforts. You will provide guidance, resources, and support to help our clients navigate their career paths and achieve their professional goals.

Key Responsibilities:

• Act as the primary point of contact for student seeking career development assistance, providing personalized guidance and support.
• Conduct individual career counseling sessions to assess clients' career goals, interests, and skills, and develop customized action plans. Communicate with trainers, students, and clients to ensure smooth program delivery and participant satisfaction.
• Assist clients with resume and cover letter writing, interview preparation, job search strategies, and networking techniques.
• Collaborate with employers, recruiters, and industry professionals to identify job opportunities and connect students with potential employers.
• Maintain accurate records of client interactions and outcomes, ensuring confidentiality and privacy of client information.
• Stay informed about relevant career development resources, tools, and technologies to enhance service delivery.

Qualifications:

• Strong interpersonal, communication, and problem-solving skills.
• Previous experience in career counselling, recruitment, or related roles preferred.
• Good communication and interpersonal
• Commitment to maintaining professional ethics and standards in career services.
• Proficient in both written and oral communication.
• Minimum educational attainment of Diploma.
• Ability to work effectively with diverse populations and tailor services to meet individual needs.
• Familiarity with job search strategies, resume writing, and interviewing techniques.

Student care teacher | Pasir Ris

Working Location: Pasir Ris
Centre operation : 10am to 7pm (School day) | 8.30am to 7pm (School Holiday)
Working timing: 35 hours per week (school day) | hourly basis base on package
Salary : $1800 - $2200

Purpose of the Job:

• Provide children with care, stimulating environment to learn, supervision and guidance during the after school hours and school holidays.
• Plan, coordinate and execute programmes during Term and School Holidays.
• Help children grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
• Ensure the safety, security and well-being of students at all times.

Job Description:

1. Manage a group of about 20 students (7 – 12 years)
2. Ensure students finish school homework (give spelling drills, prepare them for test/examinations – e.g. students do more practices on assessment books, ensure completed exercises in assessment books are marked, ensure corrections done)
3. Supervise and guide the student with their school work as well as life skills.
4. Plan and conduct child appropriate social and recreational activities and holiday programs
5. Ensure the safety, security and well-being of students
6. Address classroom disciplinary issues using positive disciplinary technique
7. Prepare/organise and execute/conduct creative learning activities and outings as required
8. Support the holistic development of students in alignment with organisation’s goals
9. Fetch students from a nearby school to the Centre
10. Handle administrative classroom management tasks
11. Maintain regular communication with student’s parents
12. Foster good working relationship with students, parents and team members

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• We are a “Great Place to Work”
• Shuttle bus services from designated pick up point
• Transport allowance available

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• PC literate, proficient in MS Office
• Strong customer service and good telecommunication skills
• Able to perform multiple tasks and work independently
• Able to handle English and Korean speaking customer (in order to provide pro-active feedback to English and Korean speaking customer to ensure that the committed ETA is respected)
• Able to work shifts and/or on weekends/public holidays
• Shuttle bus services from designated pick up point.

Job Summary:

· Salary: Basic up to $5,000

· Transport allowance: $450

· Handphone allowance: $80

· Eligible for June bonus (1 - 2 months) + December bonus (1 month)

· Flexi dollars: $1,000 / year

· Working hours: Mon to Fri: 8.30am - 5.30pm, alternate Sat: 8.30am - 12.30pm

· Working location: Raeburn Park, (Free shuttle bus provided to and from Outram Park MRT)

Job Responsibilities:

- Manage daily operational activities.

- Manage cost recovery.

- Manage customer feedback/complaints and service recovery.

- Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.

- Manager operation and maintenance of GBCR vehicle fleet.

- Manage LTA compliance and reporting.

- Manage new rental and projects.

- Develops and implements preventative maintenance programs.

- Manage repair and maintenance budgets.

- Vendor management and relationship.

- Resolve escalated issues arising from operations and requiring coordination with other departments.

- Fleet planning, utilisation and vehicle movement.

- Manage staff welfare, discipline, work performance and HR matters.

- Take lead of all matters within the department and company.

Requirements:

- At least 2 years of relevant experience.

- Min GCE 'O' Level or Diploma.

- More than 1 year Class 3 driving license (MUST HAVE).

- Proficient in MS Office.

- LTA Compliance and Accident claims knowledge.

- Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a can-do attitude

- Able to lead, team-player and able to work well under pressure (able to handle staff and customer issues calmly and professionally).

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

2 Years Contract

Location: Depot Road

• Responsible for design, development and execution of go-to-market (GTM) marketing plans for specific industry verticals (e.g., Public Sector, Financial Services, Manufacturing, Communications, Media and Entertainment) or customer segments (e.g., enterprise, SMB, consumer, U.S. Hispanic and other multicultural markets).
• Key activities include assessment of customer insights and identification of target segments for company products, services or solutions offerings through close partnership with the sales force, relevant partners and customers.
• Identify and assist in the establishment of third-party relationships designed to provide offerings throughout products, services and solutions lifecycle to a specific segment or industry.
• Maintain industry or customer segment relationships and serve as internal customer segment or industry expert.
• Expert: Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees. Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.

Requirements:

• Bachelor's Degree in Marketing or related fields; MBA preferred.
• 7 years of Marketing experience, industry, sales/channel experience.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Objectives

The potential candidate will join Job Scheduling or the OJS team, responsible for running day-to-day control and management of jobs scheduling using BMC Control - M job scheduling tool in our Data Centre which runs across multi-platform systems like Mainframe, AS/400, UNIX, WinNT, etc, running Production and Testing/Development environments.

Key Responsibilities

• Define and setup Job flow in Control-M across multi-platform systems (Mainframe, AS/400, Unix, Windows)

• Check daily job scheduled and liaise with Control-M Admin team on incidents and problems related to Control-M

• Liaise with teams on batch job setup requirements and also work with Business units on authorized adhoc requests

• Assist in troubleshooting problems related to Control-M upon escalation

• Provide support to ensure quality and stable environment to our clients

• Create support documentation to reduce meantime to resolve issues

• Flexibility and availability to work for production support during early morning/late eve/ night hours and weekends

Key Requirements

• Minimum Degree in IT from a recognized polytechnic/institution with 3-5 years of working experience in relevant work area.

• Experience working on Control M Job Processing; preferably Version 8/9

• Experience in using Control-M utilities for AS400, Mainframe, Open system (Unix and Windows) platform.

• Good communication and collaboration skills working with Operations/Technical/Production support teams.

• Proficient in using MS Office Suite of products.

• Good Analytical and problem-solving skills.

• Operations support and monitoring.

• Proven ability to work independently and under pressure.

• Willing to extend work on weekends as and when required.

• Team player with good interpersonal skills

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Responsibilities:

· Provide administrative support

· Handle calls from corporate clients

· Keep accurate and compete records consistent with regulations, policies, and procedures.

· Organise and prioritise own workload to ensure provision of quality services.

Requirements:

· Able to start work on 20 May 2024

· Min. ‘N’/’O’ level education or higher

· Customer-oriented and possess excellent telephone etiquette

· Having basic computer knowledge would be advantageous

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Job Description:

• Deliver consistent good customer service, handling inquiries, and complaints at all times.
• Maintain a customer-centric approach with internal and external stakeholders across all communication channels.
• Handle phone and email inquiries from current and prospective NTUC Health customers.
• Advise and promote the value of NTUC Health services.
• Address inquiries, referrals, and appointment scheduling from various communication channels.
• Manage service feedback and resolve issues within a stipulated time frame.
• Track and monitor customer inquiries from all channels, including Call Centre Hotline, E-mails, Whatsapp, and Online Messages.
• Meet Key Performance Indicator (KPI) requirements.
• Perform any other duties assigned by the Reporting Officer.

Qualifications:

• Preferably hold a general degree or minimum A' Levels with some customer service experience.
• Strong written and verbal communication skills.
• Resourcefulness in providing timely and accurate information to seniors.
• Patience and meticulousness, with a preference for working with seniors.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a second language would be advantageous.

Responsibilities:

· Register patients and update patient information in the system

· Schedule appointments and manage the appointment calendar

· Answer phones and direct calls to the appropriate department

· Assist with patient inquiries and provide information about services

· Maintain patient records and ensure accuracy and confidentiality

· Ensure a clean and organized reception area

· Other administrative duties as assigned

Requirements:

· O level/ diploma or equivalent

· Excellent communication and interpersonal skills

· Ability to multitask and work in a fast-paced environment

· Compassionate and empathetic attitude towards patients

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Descriptions

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences which requires knowledge regarding the food preparation as well as ingredients due to Allergy concerns.
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

Job Requirements

• Minimum one year of experience as a waiter or waitress
• Experience with developing a constructive working and interpersonal relationships with colleagues and customers
• Minimum one year of experience with a cash register and any ordering information system
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Active listening
• Good physical condition
• Customer-centric
• High school diploma; food safety training will be considered a plus

Benefits

• Traditional Italian Restaurant
• Great Working Environment

Working hours

• 10.30am - 2pm, 5pm - 9.30pm
• 6 Days Work Week

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Stay within close proximity to the counter to fulfill duties effectively.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Relevant administrative experience preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing top-quality care to our customers and contributing to our team's success.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

• Demonstrate a high degree of professionalism, initiative and independence to support office administrative and clerical needs.
• Establish and maintain and effective working relationships with all staff and officials including external stakeholders. Eg vendors, service provider or suppliers
• Provide receptionist support. Greeting Visitors & accepting deliveries (Fedex, UPS, DHL, Fastrek & Others). Send/receive samples from customer/distributors/product lines etc
• Supervise maintenance / Contractor visits. Make sure their job is done & sign the Job Sheet by respective vendor
• Supervise the ISS contract cleaners routine works and time schedule Office facilities upkeep: Lights, aircon, water pump, potted plants, sanitiser dispensers - Make sure all are in order, clean & working properly (Contractors: THK, Island Landscape, Rentokil)
• Check inventory of office equipment/supplies/stationeries, adhoc purchases (e.g. hampers, wreath, etc) pantry & first aid supplies and attend to general requests from Staffs. Eg: Stationery request, Tissue box & other misc requests
• Cubicles keys - update list of spare keys for all cubicles
• Set up meetings as needed (send out meeting invites, prepare meeting logistics, booking of conference calls/meeting rooms, take action items/notes from the meeting, etc), preparation of materials and refreshment for meetings as appropriate, including lunch/dinner recommendations and bookings for key customers/guests. (quarterly reviews)
• Execute travel arrangement for office staff as needed
• Supports Functional Group Orientation schedule and logistics needs for new hires
• Logistics support/execution learning and development events (internal, external and major meeting)
• Receive, sort/screen and track all incoming correspondence including faxes, postal mail and e-mail. Categorize and prioritize responses as needed.
• Add to and maintain an accurate business (office supplier vendor) contact database.
• Must maintain proper filing system and maintain up to date files and knowledge of all current activities.
• Maintain comprehensive understanding of company policies, procedures, and methods of operation to effectively and efficiently conduct duties and responsibilities.
• Performing other related duties as assigned by supervisor (e.g. Printing/distribution of spot award cert, distribution/tracking IRA vouchers, QWL, logistics needs for new hires, etc)

Requirements:

• 1 to 3 years of admin experience required

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR33497

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, K2

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location