Total 47,941 Customer Service job vacancies in Singapore

Client Management Matters

· Serve as a focal point of contact for all customers’ account management matters to ensure efficient and effective project coordination.

· Act as the primary point of contact to clients’ inquiries and provide timely and accurate responses.

· Gather feedback on system operations and collaborate with relevant teams for improvements.

Support

· Address clients’ inquiries and provide comprehensive support to resolve cases promptly.

· Collaborate with the IT team to assist in resolving any system-related issues that may arise.

Project Management

· Work closely with clients to gather project requirements and ensure a clear understanding of their objectives.

· Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.

Qualifications:

Diploma / Degree in any field

· Detail-oriented with strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Proficient in using project management tools and systems.

· Ability to manage multiple tasks simultaneously.

5 day week @ amk area

No working experience is required

maestro HR

damien lee tian hong

R1106726

16C8462

Job Info:

• Basic + AWS
• Mon to Fri (9.00am till 6.00pm)
• Location: Bukit Batok

Job Scope:

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested applicants, please email your updated CV to [email protected]

Position Applied: PSA

EA Personnel No: R23114223

EA Personnel Name: Lynn Ho

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Infant care Teacher
MapleBear is expanding and we are looking for infant educarers to join us to grow the centre and YOURSELF together!

If you possess the following skills,

• Patient and sensitive towards needs of an infant
• Responsible and attentive towards the overall safety, health and well-being of the infants
• Good communication skills to connect with parents/ caregivers
• Able to work as a team with fellow colleagues
• Ability to organize tasks and manage time to meet many and varied deadline.

We will like to invite you to join a dynamic team who is passionate about nurturing and connecting with the young ones.

Education and Licensing Requirements:

1. Obtained at least a Certificate in Infant Care (CIT), Advanced Certificate in Early Years (ACEY), Higher Certificate in Infant Care (HCIC), or its equivalent
2. Diploma in Early Childhood Care & Education OR Teaching: ACEY L1/L2 certified
3. Fluent in English/ Mandarin(spoken and written) as lessons are conducted in English/ Chinese

Apply today to be a part of our MapleBear team and make a lasting impact on young learners' growth. Please email us at or Watsapp your resume 8512 5688

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

ROLE : Inside Sales Operation Support - Order and Logistic Management

• Sales Order Excellence: Take the helm of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying. To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidate must possess at least a diploma or above cert
• Must be keen in sales
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous
• 1 to 2 years relevant experience

Hotel Guest Service Officer

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Responsibilities

• Assist Helpdesk manager in managing day to day operation of Helpdesk

• Assist Helpdesk manager in managing client on the daily reporting

• Real Time Monitoring of daily operations to departmental objectives & KPIs are met

• Monitor agent’s weekly performance using available data

• Identify training and development needs of agents to bridge competency gaps.

• Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

• Ensure team members’ compliance in operations policies and processes

• Provide the necessary leadership/guidance to team members to achieve Contract SLA.

• Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of consistent quality, and in accordance to stipulated performance standards

• Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

• Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing changes and updates (eg share important updates like survey participation rate, calls handled the previous day, unique cases so agents are kept updated)

• Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

• Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

• Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient coverage of both agents and Team Leads across Helpdesk operational hours

• Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

• Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies and procedures to agents and ensure compliance

• Provide structured feedback and recommendations for tool and process improvements on an ongoing basis

• Perform other duties and responsibilities that may be assigned to you by the management for the effective implementation, maintenance, and continual improvement of Helpdesk.

• Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

• Monthly 1:1 coaching session with team members; Quarterly team bonding session

• To take over level 1 escalation from agents. To call user to resolve the issue for user.

• Live and inspire agents to live the corporate values, contributing to the success of company culture (1/Pride in Customer Excellence 2/Pleasure to work in a team 3/Respect your commitment)

Requirements

• Degree or diploma in any discipline.

• 3 to 5 years of work experience in the related field is preferred for this position.

• 3+ years of leadership experience directly managing others

• Strong time management skills and motivation to exceed expectations.

• Ability to multi-task

• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Strong leadership skills

• Good knowledge and understanding of top-class customer experience.

• Passionate about how customer service can contribute to the success of any businesses.

• Proactive and positive in resolving issues.

• Experience with performance metrics

• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Licence No: 12C6060

We are looking for passionate individuals to join our company

Our offer:

For more details: O'Coffee Club - Our Story (ocoffeeclub.com)

——————————

✨Staff benefits✨

• 5 Days Work Week (Including Sat, Sun & PH)
• Attractive Salary Package
• Medical Benefits
• Birthday Benefit
• Staff Discount
• Staff Meal
• Great Career Progression
• Fun-loving Work Environment
• Various Locations

Responsibilities:

• Responsible for smooth daily operations in café
• Preparation of high quality beverages according to menu
• Light kitchen duties and preparation work
• Provide good customer service
• Basic housekeeping

Requirements:

• Passion for service and F&B industry
• Positive work attitude and a team player

Responsibilities

• Work safely both on-site and in our Service Department.
• Field service, repair, machine commissioning and overseas training
• Possibly up to 30% travel for training.
• Repair machines returned to our Service Department in a timely manner.
• Deliver start-up and training for customers purchasing new and refurbished machines.
• Field incoming technical phone calls providing customers with assistance regarding proper machine function and troubleshooting.
• Prepare customer quotations for field service, customer site preventative maintenance and customer employee training.
• Assist Sales/Marketing with customer visits.
• Write field service reports.
• Work with our headquarter team to resolve all technical issues as required.
• Maintain an orderly Service Department.

Job Requirements

• Minimum 5-years machine repair experience.
• Min Diploma / Degree in Mechanical or Electrical Technology, Technical training + proven experience a must.
• Candidate should be able to read hydraulic and electrical schematics.
• Must have a working knowledge of fluid power and electrical controls.
• Excellent analytical ability, critical thinking, good communications ability both oral and written, and problem solving skills.

We would like to invite interested applicants to Click Apply Now.

Tiffany Yap
Dynamic Human Capital Pte Ltd
Registration No: R23115176
License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

• Working Days & Hours: 5 days | Mon-Fri: 8.30am to 5.30pm
• Working Location: Cantonment Rd
• Salary Range: $2000-$2500

Responsibilities:

• Answering, screening, and forwarding phone calls in a professional manner
• Assisting clients and visitors with the location of legal staff
• Scheduling and confirming appointments
• Observing business etiquette, and maintaining a professional appearance
• Directing the flow of mail, faxes, and deliveries to reach the intended recipients
• Managing the maintenance and repair of office equipment
• Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings
• Preparing meeting facilities, and arranging refreshments, if required

Requirement:

• Relevant Experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Location: MindSpace@The Woodleigh Mall
• Working Days: 5.5day
• Working Hours-Monday to Friday 1030am to 7pm
  - Saturday 9.30am to 1.30pm
  
• Salary : $2,200 - $3,400

Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Requirements:

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

LOCAL Foods Supplier

Answer Customers Sales Orders Via Phone Calls, and Manage Van Sales Man HP Schedules.

Process Sales P/O, Invoices, Delivery Orders.

Handle Inward Shipment and Receiving Goods from Suppliers

Workplace : nearest Woodlands MRT

5 Days / 9 to 6:10 pm

Wholesale Trading Company

• Handling Clients Inquiries & On-line Orders via Phone, e-Commence, Emails,
• Scheduling Outbound Deliveries, To End-User Customers.
• Managing Inventory, Stock Quantity Count, Sales Order, P/O & D/O.

5 Days / 9:30 to 6:30 pm

Workplace: nearest MRT Aljunied, TaiSeng or Potong Pasir

Datawarehouse Support Engineer (EDW)

The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for data marts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the EDW.

Roles/Responsibilities

- Responsible to provide BAU support for Enterprise Datawarehouse

- Responsible to provide operational support and ensure SLI of system availability, batch deliverables

- Respond on time to the queries raised by various business units

- Provide timely updates regarding production status and progress of issue resolution

- Fine tune applications and systems for high performance and higher volume throughput

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

- Perform impact analysis of enhancements/projects that will impact supported systems

- Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

- Support relevant software/platform/database upgrade for the systems

- Work with delivery team for smooth transition from projects/enhancements to BAU Mode

- Incident, problem, and service outage management experience

- Participate in Disaster Recovery and Business Continuity exercises

- Able to support relevant software/platform/database upgrade for the systems

- Server Performance, capacity, utilization monitoring and Health monitoring

- Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes - At least 3+ years of relevant experience in banking/financial services industry

- Experience with Teradata FSLDM and data mapping

- Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

- Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

- Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

- Experience in Performance Tuning on Teradata or other MPP data pipeline

- Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka is a plus

Must-Have Primary Skill: Data and Intelligence-Data Management-ETL Data Integration

Primary Skill: Yrs Experience Skilled (3 to 5 Years Experience)

Location: Singapore

We are seeking a talented and dedicated IT Field Support to join our dynamic team. The ideal candidate will be responsible for providing on-site technical support and assistance to our clients, ensuring smooth operations of their IT systems. This role requires excellent problem-solving skills, strong customer service orientation, and the ability to work effectively in a fast-paced environment.

• Provide on-site technical support and troubleshooting for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, servers, network devices, and peripherals.
• Respond to service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
• Perform system upgrades, migrations, and deployments as required.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Document support activities, solutions, and configurations for future reference.

Duration: 1 year

2 shifts, need to work on weekends and PH

Location: Outram Park

Salary: $1.7k to $2k

Job Description:

You will provide prompt and quality front-line services to patients for the Radiology department. Your role will involve registration and scheduling of appointments for patients and collecting of payments from patients.

Requirements:

- Min Nitec in any field

- Prior experience in healthcare is advantageous

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is from Frieght Forwarding industry. They are looking for a After Sales Support Executive to assist their team for the next phase of their business. They are located in East.

Duties:

• Serve as the main liaison for customer inquiries, ensuring proactive management of accounts.
• Cultivate and strengthen customer relationships while fostering collaboration across departments.
• Support in the preparation of bids, contributing to successful customer interactions.
• Provide insights to enhance revenue strategies aligned with existing business models.
• Collaborate with global accounts, participating in operational reviews and assessing KPIs.
• Offer troubleshooting assistance to the global operations team as needed.
• Promptly escalate and address customer issues within designated timelines.
• Work closely with sales, customer service, billing, and operations teams.
• Update and uphold Standard Operating Procedures (SOPs) and share best practices.
• Assist in vendor identification to optimize costs and streamline operations.

Requirements:

• Min Diploma in any relevant field.
• Min 2 years of working experience in Frieght Forwarding industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

Job Descriptions

The service operator is responsible for providing the best customer service by responding to the callers' inquiries and concerns, depending on which business they are employed. Service operators process callers' requests by directing them to specific resources or coordinate with the appropriate person to resolve callers' issues.

Job Requirement

• 1 year of Customer Service or Call Centre Experience preferred

Working hours

• 5 Days Work Week, 44hrs

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Finance Controller to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage cash flow, including optimization, forecasting, expense management, debt management, collection, budgeting, consolidation, and P&L forecast.
• Responsible for funds in banks for unexpected expenses, procurement activities and operations.
• Develop risk management/control strategy for the Group and handle monthly group consolidation and results analysis.
• Responsible for implementation of financial strategies, including risk minimization and cost enhancement.
• Oversee and manage financial reports, audits, and tax matters and prepare financial metrics based on P&L.
• Provide ROI analysis for overseas investments and advice on investment decisions.
• Oversee finance team, such as performance management and team bonding.
• Provide leadership and guidance, fostering a culture of improvement and accountability.
• Lead financial projects to optimize production and cash flow.
• Develop and maintain ERP and MIS projects.
• Improve internal controls and ensure compliance with regulations.
• Analys and recommend maximizing returns on excess funds.
• Responsible for financial performance and provide insights and recommendations.
• Maintain good relationships with bankers and liquidity providers.
• Perform ad-hoc duties related to the Company’s business activities.

Requirement

• Min Degree in Finance, Accounting, or a related field or CPA
• Min 5 years of relevant experience in manufacturing industry
• Strong experience in FP&A, internal controls, risk management, and regulatory compliance.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

• Support users encountering challenges with operating systems such as Windows 10 and 11, along with software applications like Microsoft 365.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Windows 10 and Windows 11.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilites:

Production Support Engineer is to coordinate support service for cross-functional regional Wholesale Banking applications.

• Work closely with other support teams and development teams to the incidents, problem and users queries are resolved within SLA Responsible for availability, incident, problem and capacity management for the applications in scope
• Drive technical remediation in line with agreed non-functional requirements
• Ensures essential process / procedures are followed and contribute to defining standards.
• Communicate complex technical issues to business users in a language they understand.

Requirement:

• Diploma / Bachelor's degree required in Computer Science, Information Systems or equivalent.
• Minimum 5 years of experience working in Banking production support.
• Experience with Java, Unix/Linux, MQ, WebLogic, Oracle, UNIX Shell scripting, SQL
• Experience in Internet banking applications and mobile banking applications.
• Minimum of 3 years experience in L2 / L3 support in a Production Support is mandatory
• Experience in Batch Schedulers Control M, Autosys, Cron and scripting Unix Shell or Python
• Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk
• Strong understanding of ITIL methodology.

• Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues.
• Diagnose and resolve hardware and software issues related to audio equipment.
• Create and maintain comprehensive technical documentation.
• Provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment).

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong