Total 46,476 Customer Service job vacancies in Singapore

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

PART TIME STUDENT CARE TEACHER

Salary:

$10/hr

Work hours / Duration:

Monday - Friday, 1pm-630pm - Part Time

Location: Sengkang

Job Description:

Description

-Assist in daily classroom activities and ensure the well-being of the students
-Guiding primary school students with their school homework and co-curriculum activities

Requirements:
-Able to commit for a minimum of 1 - 3 months with no experience needed
-Good personality, patient, and friendly

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title : Contract Staff

Role: Production Support Analyst

Job Requisition Number: JR25868

Job Level: 1 - 2 years of relevant experience (L1)

Location : Singapore

Key Skills : Verbal / Written Communication Skill & Time Management

Job Objectives

 RSA user administration, token assignment, QR code generation and access grant based on approved access matrices and established procedures.

 Provide assessment and release of privileged password request through Password Management Solution

 Ensure manual password change for Dual Control Privileged IDs are performed

 Perform onboarding and off-boarding of Firewall/Network devices Privileged IDs

Key Responsibilities

 Handle user requests, communications and respond to queries appropriately within SLA.

 Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.

 Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.

 Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.

 Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.

 Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.

 Provide assessment and release of privileged password request through Password Management Solution

 Ensure manual password change for Dual Control Privileged IDs are performed

 Coordinate with network and infrastructure teams to fix Privilege Password Access related issues

Key Requirements

 Graduate or higher diploma in Information Technology / Computer Science.

 At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.

 Must demonstrate strong analytical and problem-solving skills.

 Must be process oriented and organized.

 Knowledge in RSA User and Token Administration.

 Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.

 Proficient in Microsoft Office applications.

 Strong interpersonal communication skills and attention to detail.

 Able to work independently with minimal supervision.

 Ability to multitask and prioritize daily workload.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Location : Irrawaddy Road

Position : Temp Finance Executive (System Administration), Finance Shared Services Centre

Contract period : Estimated from Feb 24 – Jul 24 (6mth period)

Working hours :

Mondays to Thursdays : 8.30 am to 6.00pm

Fridays : 8.30 am to 5.30pm

Qualification : Min Dip level, salary ranges from $2,000 - $3,000 per month depending on qualification and relevant working experience.

To perform system administration duties such as

1. Process warrant requests (after checking certain conditions are met);

2. Participate in User Acceptance Test (UAT) warrant module solutioned or enhancements to existing modules for Home Team Depts (HTDs);

3. Plan and conduct Change Management activities to onboard HTDs to the new module (e.g. do PowerPoint slides or Canva design to explain changes);

4. Perform other ad-hoc activities.

The job nature is not too IT/technical as client will be providing on the job training on processing warrants and the UAT/onboarding activities are mostly related to the new warrant module.

Responsibilities:

• Preparation of quotation & process job orders
• Follow-up jobs with operation team and customer to ensure on-time delivery
• Administrative support to department
• Close billing and follow-up payment with customer
• To manage timely payment from customer
• Undertake ad-hoc duties assigned by Management

Requirements:

· Possessed minimum GCE 'O' level

· At least 1 year related working experience

· Candidate must be customer oriented

· Able to work in fast pace environment and a team player

· Energetic, resourceful and hardworking candidate

Proficient in Microsoft Words & Excel

We are hiring restaurant team leaders, waiters, waitress and part-time F&B service Crews. Come join us!!

If you enjoy bringing smiles to customers through good food and service, come join our new western contemporary restaurant and grow as a team together. Training will be provided.

Good prospect for career advancement for our new team. Expansion plan for more future outlets. Feel free to contact us for a chat.

Job Responsibilities:

• Work with various departments to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Handling emails and phone calls pertaining to customer’s requests and enquires.
• Processing of customers’ orders.
• Preferably knowledge in types of lorry crane or heavy transport
• Provide real time updates on job progress into Transport Management System.
• Ensure all documents are up to date to faciliate the delivery process.
• Coordinate with customer to ensure smooth delivery.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Able to work in a fast-pace environment
• Meticulous and service-oriented
• Preferably knowledge and experience in trucking and transportation environment.
• Team player who is able to communicate and work effectively with other team members

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Personal Care Officer | Buangkok

Salary : $2,300 - $3,200

Location: Buangkok

Working hours: 44 hours per week (shift) - required to work weekends and public holiday

• AM Shift- 7.30am to 4.30pm/5.30pm (rotating shift 5 day a week)
• PM Shift – 11.30am to 8.30pm/9.30pm (rotating shift 5 day a week)
• Night Duty – 7.30pm to 7.30am (rotating shift 3/4 days a week)

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Call Centre Executive | Wellness Center | Clarke Quay

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is an aerospace and aviation company. They are looking for a Temp Customer Support Specialist to assist their team for the next phase of their business. They are located in the East - easily accessible.

Responsibilities:

• Reviews customer orders to understand needs.
• Manages and updates customer orders in the ERP system.
• Works with warehouse and other departments to resolve orders promptly.
• Prioritizes orders based on delivery dates and analyzes if additional input is needed.
• Uses the ERP system to research and resolve order issues.
• Modifies and addresses pending orders.
• Ensures timely shipment for critical orders through coordination with other teams.
• Monitors and expedites urgent orders.
• Resolves customer claims with various departments and recommends corrective actions.
• Manages part usage and demand for contracts and programs in collaboration with Customer, Sales, and Planning teams.

Requirements:

• Minimum of 2 years of relevant work experience
• Work experience in warehouse environment
• Proficient in using MS Office applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Responsibilities:

• Strong in operations and customer service-related industry
• Handling day-to-day operations independently
• Data creation and entries
• Daily interactions with customers and vendors on shipment status
• Arrange Import/Export documentation & to provide daily customer support.
• Interact with cross functional departments to ensure compliance, facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, draft responses to Customs inquiries.
• Other duties as assigned.

Requirements:

• GCE 'O' level and/or Diploma in relevant discipline
• Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Customer focused and a great team player who is able to work independently
• Experience in inventory management with strong administrative skills
• Knowledge in SAP order processing and proficient in Microsoft Office

Job ID: L38XWWWW

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

• Remuneration package: Up to SGD$5,000 Basic + transport allowance + HP allowance + Variable Bonus
• Location: Kallang
• 5 Days office hour

Main Responsibilities:

• Provide pre-sales support to our sales team. Maintaining a high level of customer satisfaction.
• Provide technical consultation, system design, and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities include support for site survey, client meetings, technical presentations, system demo, etc.
• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after-sales technical support (project or CS) if any PM or engineer needs help.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training and improve skills.

Requirements

• Min 3 years of related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
• Basic IT knowledge in security hardware, networks, and databases.
• Familiar with security access control systems, CCTV, and alarm system products / systems is an advantage.
• Candidates with a technical presales background will be an advantage.
• Good communication and coordination skills.
• client-service-oriented and a quick learner.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R23114519

Posting Personnel: Lin Pei Yu

Job Description

• Greet and welcome guests and visitors as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure the tidiness of reception area and meeting rooms
• Receive, sort and distribute daily mail/deliveries
• Update of the staff phone list, calendars and schedule meetings
• Replenishment of drinks in pantry for serving guests
• Premises security and access authority – issue access card, termination, change of access profiles and printing of cards
• Assist in office facilities management and office administration
• Coordination of stationeries and staff printing orders
• Assist in accounts payable and expenses as and when require
• Provide administrative support and other duties as assigned

Job Requirements

• About 3-6 years of receptionist and office admin experience
• Available within short notice
• Organised and ability to multi-task
• Customer service oriented

Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]

Charissa Ong Zimin (R1104659)

Email address: [email protected]

Recruit Express Pte Ltd

EA License No.: 99C4599

We are seeking a skilled IT Support Technician to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. Responsibilities include diagnosing and resolving technical issues, configuring computer systems, and maintaining documentation of IT processes. The IT Support Technician will interact with end-users to troubleshoot problems and ensure efficient IT operations. Additionally, the role involves installing and updating software, assisting with network maintenance, and participating in IT projects. The candidate should possess strong problem-solving skills, excellent communication abilities, and a customer-oriented approach.

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: Sales Coordinator / Sales Support Executive
• Working Location: East - Paya Lebar
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS
• Duration: Permanent

Key Responsibilities

• Provide after-sales support
• Prepare quotations and provide support to the sales team
• Service client and attend to their inquiries
• Assist in marketing campaign and materials
• Make calls to potential and existing customers to get appointment settings for Sales Department
• Ad-hoc administration in other work areas as and when required/necessary

APPLY NOW!!!

• Min. Diploma
• Min. 1 year of working experience in a related field
• Training is provided to an inexperienced candidate
• Proficiency in Photoshop will be an advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65788 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a IT Industry. They are looking for a Sales Support Executive to assist their team for the next phrase of their business. They are located in Central – easily accessible.

Duties:

• Support in creating sales quotations and tracking their status.
• Update sales opportunities in cloud software for accurate reporting.
• Manage order processing, coordinating deliveries, and liaising with other departments.
• Communicate with suppliers and customers to ensure timely completion of sales orders.
• Provide excellent customer service, contribute to team targets, and handle general office administrative tasks.

Requirements

• Minimum 1 year relevant experience in order processing
• Experience in MS Office is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)

The Services required are set out as follows:

The Personnel shall be competent to perform the following:

ICT Support

• • Help the Authority’s ICT department in handling day-to-day ICT services as stipulated by the Authority.

• • Manage Authority’s ICT Project implementation, vendors’ management and contracts management for school initiated projects.

• • Assist HOD (ICT) in ensuring MOE policies, guidelines and standards are adhered.

• • Administering / updating / designing of School website (WordPress/Swiiit)

• • Assist in the preliminary checks and documentations required for the evaluation of products as well as requesting for quotations.

• • Work with the HOD (ICT) on gathering the ICT needs of the Authority.

• • Propose solutions that meet the requirements of the Authority including technical specification and market pricing of these solutions.

• • Assist HOD (ICT) in coordinating the Authority’s ICT Asset Management and loan of equipment.

• • Preparation of ITQ specifications and necessary documentation.

• • Assist HOD (ICT) in managing Authority’s ICT Support Staff

• • Prepare relevant ICT documentations and guidelines.

• • Assist teachers (If DE is not available) for technical problems such as troubleshooting PC, Printer, LAN connection problems.

• • Proficient with different O/S computing platforms.

• • Ability to infuse Digital Literacy in the design of the Teaching & Learning Curriculumn.

ICT Training

• • Conduct Just-In-Time (JIT) ICT Training / Workshop for staff, as required with the Authority’s needs.

• • Conduct ICT Training / Workshop for students, as required with the Authority’s needs.

• • Conceptualise and prepare training materials (of relevance to the Training / Workshop) for staff.

• • Create multimedia content/ modules for ICT lessons based on HOD (ICT) instructions.

• • Organize multimedia contents for ICT lessons based on MOE ICT Standards

• • Assist the HOD (ICT) in sourcing and liasing with ICT vendors/contractors for ICT Equipment and Services based on the Authority’s requirements, relative to ICT support and training.

• • Organize and conduct ICT Training / Awareness and Usage Briefings for school staff on ICT implementations.

• • Scan and implement new technology tools that support teaching and learning.

Other Duties

• • Take photos and videos during important school activities / functions. Preferably proficient with Full frame DSLR Camera.

• • Able to film and create videos for school events

• • Able to do video live-stream for major school events

• • Perform any other duties assigned by P / VP / HOD (ICT).

The Personnel shall minimally have or be able to demonstrate in-depth qualifications, skills and experience:

• • At least 3 years’ experience as ICT Executive in a school environment.

• • In implementing ICT Projects (Eg. developing learning trails with the teachers), preferably in a school environment.

• • As a Web Master. Experienced in editing images, articles and updating School Website using WordPress or equivalent CMS (Content Management Service).

• • In developing training materials and conducting ICT / Lesson Training.

• • Has prior experience in doing ICT/AV Asset Inventory, Seat refresh and any other administrative work related to ICT Department

• • Prior experience in conducting briefings / trainings to in-house staff for related implementation.

• • Good IT & Technical knowledge. Relevant background in IT field would be preferred.

• • Be proficient in video editing software for iOS and/or Mac environment.

• • Able to multi-task and work independently.

• • Good planning, analytical and negotiation skills.

• • Good interpersonal and communication skills.

• • Preferably able to be a team player (referenced by staff members of school – previous and/or existing).

• • Able to physically move IT equipment and logistics and set-up at required locations.

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Highlights:

• Salary up to $2800 + Performance Bonus
• 6 days work week; Retail hours
• Islandwide
• Japanese Tea Cafe

Job Responsibilities:

• Greeting customers, providing information on specials or new offerings, taking orders, and meticulously preparing food and beverages to meet customer specifications while handling payments.
• Grilling, cooking, and frying foods.
• Continuously expanding knowledge of Japanese teas, desserts, and presentation techniques to elevate the quality of beverages and desserts.
• Efficiently planning and overseeing work orders to guarantee timely completion and simultaneous serving of all items within an order.
• Conducting basic food preparation tasks.
• Managing inventory by ordering supplies and restocking shelves.
• Preparing ingredients.
• Ensuring cleanliness of food preparation equipment and areas.
• Adhering strictly to all food safety regulations and quality controls.
• Maintaining high standards of store and personal hygiene.
• Performing any necessary ad-hoc duties as required

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

JD1023

Duties:

• Evaluate patients' progress and prepare reports that detail progress
• Test and evaluate patients' physical and mental abilities and analyse medical data to determine realistic rehabilitation goals for patients.
• Select activities that will help individuals learn work and life-management skills within limits of their mental and physical capabilities.
• Recommend changes in patients' work or living environments, consistent with their needs and capabilities.

Requirements:

• Diploma / Degree in Occupational therapy
• Competent in carrying out functional assessments and trainings
• Able to conduct worksite assessments and job coaching

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung
CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Description

Students All Rise Programme (StAR)

a) To work together with the teacher-in-charge for the activites

conducted for the students.

b) To design activities for the students, to build on their

strengths, passion and teamwork.

c) To prepare students for any showcase at the end of the

programme conducted.

d) To mark attendance and manage students during the StAR

Programme.

e) To support school for any student-based activities such as

chaperone students for learning journeys, etc

After-school Engagement Programmes

a) Support high needs students by engaging them

meaningfully after schools hours through organising and

overseeing sports and team building activities.

b) To manage student recreation room (Hangoutz).

c) To mark attendance for after-school engagement

programme.

d) To chaperone after-school engagement students for

learning journeys and service learning

Requirements

(i) registered with MOE.

(ii) Personnel providing Educational Support to students, organizing

and conducting activities to engage students after

school.

• Facilitate student enrolments
• Be well-versed in the knowledge and understanding of the academy's service and product feature releases
• Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers
• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Transiting potential clients into existing clientele portfolio
• Manage complaints professionally over several platforms e.g., phone calls, email, face-to-face, etc.
• To facilitate in the inventory management & invoicing matters
• To assist with the facilitation of the events management with regards to the communication with the gymnasts, parents, vendors, external companies, etc.
• Maintain the cleanliness of the counter, coach resting area, studios, etc.
• Assist the Clients Relation Manager with the liaising of building management team on any maintenance and repair related matters
• To take one's initiative on the proposal of improving the existing workflow and/or CRM system
• Other ad-hoc duties as assigned

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC – Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents’ involvement for in-house activities and update individual residents’ care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management  
• Responsible for progress monitoring of achievement of residents’ care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

The Academic Computing and Information Services (ACIS) division of NIE oversees and supports the information communication technologies (ICT) needs of NIE. We invite applications for the position of ICT Support Engineer in the ACIS division. This is a 3-year contract position. Join us for an exciting career as we work towards transforming the education landscape in Singapore.

The ICT Support Engineer reports to the Unit Head, IT Service Delivery of the Service Management Department. His/her primary responsibility is to provide ICT support to NIE stakeholders, identify root causes, offer appropriate solutions, and escalate to suppliers if necessary. He/she will mainly focus on establishing the essential technical know-how, ensuring prompt resolution to equipment and service failure, and working closely with the service desk, engineers, end users and project managers to ensure proper operation and good end-user experience.

Job Responsibilities:

• Handle customers’ requests that include IT/AV-related issues/complaints and attend to their requests in a timely, pleasant, and professional manner.
• Provide technical support for IT/AV-related incidents via various customer touchpoints by performing technical analysis and carrying out both preventive and corrective maintenance.
• Provide IT/AV support for events, lessons, meetings, and video conferences, which may require working beyond office hours if necessary.
• Provide corrective and preventive maintenance for IT/AV Systems in NIE Learning Spaces (i.e. collaborative classrooms, tutorial rooms, lecture theatres, teaching rooms/labs and meeting rooms).
• Track and report assigned tasks completion and meeting SLA targets.
• Document IT/AV-related problems and resolution procedures in the Knowledge Base for future reference.
• Create and maintain technical documentation related to the configuration of IT/AV equipment and components.
• Collaborate with the cybersecurity team to perform regular assessment and mitigation on the endpoint’s security and integrity level, ensuring compliance with NIE IT security guidelines and national regulations.
• Participate in IT Business Continuity and Disaster Recovery programmes.
• Assist in the evaluation and procurement of IT/AV equipment and solutions. Ensure seamless end-to-end delivery of services and solutions to customers and stakeholders.
• Maintain centralised records/database of IT/AV assets.
• Carry out onsite physical asset verification, update of assets and report the findings for audit reconciliation.
• Undertake IT/AV-related initiatives/projects that drive greater efficiency and effectiveness of the division.
• Contribute to the continual service improvement of IT/AV services and processes by participating in ideation activities or project groups.

Requirements:

• Minimally a Diploma in Information & Communication Technology or equivalent.
• Preferably with 3 years of experience in ICT support with good customer service skills.
• Good interpersonal and communication, both written and oral, skills.
• Proactive, self-motivated, resilient, and work well under pressure.
• A good team player with creativity and resourcefulness.
• Keen on discovering and assessing new technology for productivity purposes.
• Result-oriented with a strong sense of accountability for accomplishing assignments within timelines.
• Works collaboratively with peers and technical team at various levels in the organisation.
• Good knowledge and skills in computer troubleshooting, network, applications, and operating systems support such as Microsoft Windows, Microsoft Office, Macintosh Operating system and/or mobile device configuration.
• Good working knowledge of audio/video equipment.
• Proficient in problem diagnostics and resolution, with the ability to work autonomously.
• Certification in IT Information Library (ITIL) Foundation and good experience with ITIL best practices is an advantage.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00014873