Total 46,210 Customer Service job vacancies in Singapore

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• East, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

At Mavis Tuition Centre, we are committed to providing top-quality educational services to help students excel academically. Our experienced educators deliver personalized and innovative teaching methods tailored to each student's needs. We offer a comprehensive range of subjects, ensuring a well-rounded and thorough education. Our goal is to create a supportive learning environment that nurtures curiosity, encourages critical thinking, and drives success. Join us at Mavis Tuition Centre, where our exceptional services turn the journey of learning into an exciting and rewarding experience.

Job Highlights

• 5-day work week
• Leave benefits
• Medical benefits and insurance
• Variable bonuses
• Performance incentives

Responsibilities

• Engage customers in a friendly and approachable manner
• Assist customers with their queries and concerns with a service-oriented attitude
• Actively promote the organisation’s programmes to prospective clients in a professional manner
• Perform administrative duties pertaining to student and course registration matters

Requirements

• Minimum ‘N’ Level
• Able to commit to both weekends
• Travelling required
• Strong interpersonal and communication skills
• Positive work attitude, team player with strong service mindset
• Work in a fast paced environment, able to multitask

Why choose us?

· Supportive Peers

· Recognition & Rewards

· Room for Growth & Career Advancement Opportunities

· Comprehensive Training Program tailored to enhance skill set

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan & New Bahru).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan & New Bahru) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

Job Description & Requirements

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT IS MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Job Scope:

• Maintain a high level of customer service and client engagement.
• Manage the Centre and take charge of its day-to-day operations.
• Manage support services and plan inter-generational activities for seniors residing in the designated blocks within the service cluster
• Manage the conduct of client assessments during admissions and periodic reviews
• To initiate and maintain regular contact with seniors in the targeted blocks
• Supervise the running of programmes for clients.

Job Requirements:

• Singaporeans Only
• GCE ‘A’ Level or Diploma in Community & Social Service
• Minimum 4 years of working experience in Senior Care Centre
• Good communication and interpersonal skills
• Possess a passionate and sincere disposition to care for frail seniors

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Role:

This is a full-time, onsite, Frontline Receptionist Role in MOE School (Primary). If you are selected,

You will work closely with the Administration Manager / Principal/ School Leaders in an MOE school (nearest MRT: Sengkang) in the day-to-day activities.

Company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

• Handle front desk duties which includes attending to all enquiries i.e. phone, emails and walk-in guests, visitors and students.
• Assist with the dissemination of daily relief planning arrangements and instructions to teachers and relief teachers;
• Manages packing and distribution of collaterals from MOE and other agencies;
• Attend to sick and injured students, calling parents where necessary;
• Open and record in-coming mails, and distribute to respective recipients;
• Manages the updating of staff pigeon-hole if there is staff movement;
• Assist in P1 registration and administration matters;
• Prepare/pack exam materials (writing pad and OAS forms);
• Perform general filing and data-entry tasks;
• Assist AE/CSO with issuance of financial assistance letters, where necessary;
• Provide logistical and admin support for school events; and
• Any other administrative duties when required

Job Requirements:

• At least one year experience working as a front desk receptionist in school setting and general administration
• Good communication skills and comfortable engaging stakeholders
• Familiar with Microsoft Office applications
• Ability to multitask with good time management
• Preferably to have knowledge in first aid
• Preferably to be a hands-on person

Summary:

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Working Hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 0.5 hr lunch break

• Fridays: 7:00am to 3:30pm, inclusive of 0.5hr lunch break

• Service not required on Saturdays, Sundays and gazetted public

Holidays.

Location: Sengkang / 21 Compassvale Walk Singapore 545166

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)
• Ensure that the IGH truck is clean and in serviceable operating conditions
• Practise safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English
• Possess a Singapore Class 4/5 driving licence
• Familiar with Singapore’s road network and traffic
• Preferably 1 year of experience driving Class 4 trailer-trucks
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am to 7.30pm (meal break included)
• Night Shift: 7.30pm to 7.30am (meal break included)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Title: Admin Support Specialist

Job Description:

We are seeking a motivated and organized Admin Support Specialist to assist with various administrative tasks, including managing quotations, handling project accounts, and responding to inquiries across social media and email. The ideal candidate will have strong Excel skills and excellent communication abilities.

Key Responsibilities:

• Quotation Management: Create and manage simple quotations using Excel, ensuring accuracy and timely updates.
• Project Account Management: Assist in maintaining project accounts in Excel, tracking expenses, and providing regular updates to the team.
• Inquiry Management: Respond to inquiries received via social media platforms and direct email, ensuring a professional and prompt response.
• Administrative Support: Provide general administrative support as needed, including data entry, filing, and maintaining records.

Requirements:

• Proficiency in Microsoft Excel (formulas, charts, etc.).
• Strong communication skills, both written and verbal.
• Experience with social media platforms and customer engagement.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications:

• Previous experience in an administrative role.
• Familiarity with project management tools is a plus.
• Basic understanding of accounting principles is beneficial.

Job Title: Operations Support Officer (Nutrition Food Science Department)
Location: Bartley Secondary School, 10 Jalan Bunga Rampai, Singapore 538403
Contract Period: 1 January 2025 – 31 December 2025

Working Hours:

• Mondays to Fridays: 7:00 AM to 4:00 PM (inclusive of a 30-minute lunch break), except Wednesday
• Wednesdays: 8:30 AM to 5:30 PM (inclusive of a 30-minute lunch break)
• Note: Service is not required on Saturdays, Sundays, and gazetted public holidays unless it is a special school event.

Scope of Services:

The Operations Support Officer will be responsible for the following tasks within the Nutrition Food Science Department:

• Assisting teachers with ordering goods and food preparation for lessons.
• Maintaining cleanliness in the workroom and ensuring food is prepared safely.
• Housekeeping duties related to the department’s daily operations.

Qualifications, Skills & Experience Required:

• Minimum GCE N Level or equivalent.
• Preferably one year of work experience in a school environment.
• Proficiency in English (both spoken and written).
• Basic computer skills for administration tasks.

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

IT Service Owner (Production Support)

Job Requirement:

• 10 years’ experience in Production support in a banking environment
• Exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills.
• Knowledge of ITIL concepts
• Knowledge of SRE methodology for incident respond, application observability implementation

Job Brief:

The IT Service Owner is responsible for end to end of the production environment for their assigned applications service. The candidate is accountable and responsible to ensure quality IT services are delivered accordingly to the business expectations. Acts as the first point of contact for Operations, Support, Maintenance and overarching service lifecycle related questions.

Responsibilities:

• Manage operating model to ensure support levels and effort sharing of operational tasks (e.g. monitoring of service availability and performance) with 1st and 2nd Level Support
• Adopting the SRE principles of incident responds and communication, driving faster incident turnaround time, achieving better users’ satisfaction.
• Drive incidents reduction thru Blameless incident retrospective methodology, looking at all the incidents contributing factors and definition of proactive measures to provide sustainable problem solutions as part of application improvement plan.
• Provide input for the annual budget request, assist in the management of the required capacity, monitor cost actuals vs. budget.
• Execute required audits, controls (e.g. access rights), annual risk assessment in order to identify operational IT risks and manage related risk mitigations and actions. Manage IT Security process (e.g. firewalls) for service
• Part of the run-the-bank agile transformation initiative

Production Support Governance

• Managing the L2 Support for the day-to-day incidents/service requests and problems in the IT environment. Ensuring all SLAs defined for Production Support are met.
• Aligns with providers and infrastructure in respect to lifecycle for IT Service: Planning and Execution
• Support the System Architect in the raising and maintenance of technical debts
• Drive continuous service improvement thru incident post-mortem and incident trend analysis, defining proactive measures to provide sustainable problem solutions as part of application improvement plan.
• Adopting SRE principles to help build a more robust and stable production.

Change and Release Management

• Reviews and performs risk-assessment of operational changes affecting the owned IT-Service including the post-implementation review of the changes.
• Adjusts and approves release plans with the Application Responsible, ensuring all SLAs defined for Production Support are met. Identify hotspots and areas for continuous improvement.
• Ensures proper implementation of non-functional requirements together with the Application Responsible.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

F&B Service Crews (#SeniorsWelcome), Work just 2 to 6 days!

Help with food orders, serving, kitchen prep, and cleaning/ washing at a popular burger restaurant chain across multiple locations in Singapore!

Job Details:

• We're Senior Friendly! (> 65 year old are welcome to apply)
• Multiple Locations!!
• Flexible Work: Choose 2 to 6 days a week (Mon - Sun)
• Morning/ Afternoon/ Evening shifts available!
• Rate: $10.50 - 11.50/ hr (AM); $11.50 - 12.50/ hr (PM)
• Monthly fixed salary, entitlements (i.e. CPF, Leaves, MC, etc.) is provided
• Limited Availabilities!!

Requirements:

• Only Singaporeans/ SPR !
• F&B experience + L1 Food Safety Certification is preferred
• Able to speak and read simple English will be good (menu and service)
• Able to cope with the fast-paced restaurant environment

Interested? Contact us now on WhatsApp at 80776126, we'd love to chat with you; Tell Us:

1. Full Name
2. Share with us your kitchen work experience!

Feel free to contact us for other F&B, kitchen, and retail roles :)

Job Responsibilities:

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked
• Prepare tables
• Offer menu recommendations
• Take accurate food and beverage orders
• Communicate order details to the Kitchen
• Serve food and beverage orders
• Check cutlery and dishes for cleanliness and presentation
• Arrange table settings and maintain a tidy dining area
• Clear tables after customers finish dining

Job Requirements:

• Minimum 1-year relevant experience.
• Able to work effectively in a team environment.
• Possess positive attitude and cheerful disposition.
• Possess problem solving, motivating an organization skill.
• Able to work rotating shifts including public holidays and weekends.
• 5 days or 6 days work week

Korean Restaurant Locations:

• Chingu @ The Oval - 7 The Oval, Singapore 797865
• Chingu @ Rochester - 2 Rochester Park, Singapore 139213

Working hours

Mondays, Tuesdays, Thursdays and Fridays: 7.00am to 4.00pm

Wednesdays: 8.30am to 5.30pm

Role:

• Operations Support Officer to work in the Nutrition Food Science Department and assist teachers in the ordering of goods, housekeeping and food preparation for lesson
• Officer to ensure the cleanliness of the workroom and that food are prepared in the safe manner.

Requirements:

• GCE N Level or equivalent
• Preferably have one year of work experience in the school environment
• Must be able to use a computer for basic administration work

Only shortlisted candidates will be contacted.

Tan Fei Yin Winnie

AlwaysHired Pte Ltd

EA Reg No: R1325976

EA Licence No: 24C2293

Responsibilities

• To perform installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• To provide after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• Work with principals to diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Effectively communicate and coordinate with principals and customers for equipment installation and OEE improvement.
• To conduct on-site evaluation for electronics assembly and inspection equipment at customer sites.
• To provide basic operation and maintenance training to customers.
• To support sales in technical support and application of products.

Working Hours: 5 days office hours

Salary: Up to $6K Max + AWS + VB

Job Scope:

The Assistant Manager, Hospitality role is to assist Head, Hospitality to complete all Hospitality-related operations in the Nursing Home, ensuring our establishment works smoothly and to assist in conducting training on Hospitality-related curriculum.

This role is responsible for building relationships with residents and their family members, identifying their needs and a seamless service delivery.

There will be an agreed Key Performance Indicators set for maintaining the service excellence of the nursing home.

Job Scope:

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Job Requirements:

• Min. Diploma/ Degree in hospitality or any relevant field
• Min. 2-3 years relevant experience in hospitality/ customer service field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned banking accounts.
• Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
• Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions and increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.

Who You’ll Work With

• Work with the rest of the GTM team within Singapore and/or Growth Market business unit.
• You will demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision-makers all leading to increased customer satisfaction & further expansion opportunities.
• The position reports to our Geo Leader leading the CX team across APJ region.

What Makes You a Qualified Candidate

• At least 15 years of experience on responsibilities as strategic or business consulting, customer succession strategy, and other relevant experience
• Solid exposure and knowledge of the banking industry or first-hand involvement with major bank projects, programs or business operations like risk compliance programs, etc
• Heavy experience with data management
• Currently or previously engaged with consulting or professional services firm is a plus
• What You’ll Bring
• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
• Continuously engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
• Possess the ability to multitask and manage competing priorities across multiple customers.
• Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
• Excellent English proficient and presentation skills.

This role could require Domestic & International travel.

We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office, subject to the business needs.

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

We are seeking an experienced and dynamic Senior Service Delivery Manager to join our team. The ideal candidate will have 8-10 years of relevant experience in managing service delivery, field service management, and handling projects in the IT industry. The Senior Service Delivery Manager will play a crucial role in ensuring the successful delivery of services and projects, maintaining high customer satisfaction, and driving continuous improvement.

Key Responsibilities:

1. Service Delivery Management

- Oversee the end-to-end service delivery process, ensuring all services meet the required standards and SLAs.

- Monitor service performance and implement improvements to enhance efficiency and effectiveness.

- Act as the primary point of contact for customers, addressing their needs and resolving issues promptly.

2. Field Service Management:

- Manage field service operations, ensuring timely and effective resolution of on-site issues.

- Coordinate with field service teams to ensure optimal resource allocation and utilization.

- Develop and maintain field service policies and procedures.

3. Project Management:

- Lead and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.

- Develop project plans, define project scope, and allocate resources effectively.

- Monitor project progress, identify risks, and implement mitigation strategies.

4. Stakeholder Management:

- Build and maintain strong relationships with clients, understanding their business needs and objectives.

- Communicate project and service delivery updates to stakeholders regularly.

- Collaborate with internal teams to align service delivery and project outcomes with customer expectations.

5. Vendor Management

- Oversee the maintenance and support provided by third-party vendors to ensure service continuity.

- Manage relationships with vendors and third-party service providers.

- Negotiate contracts and ensure vendors meet performance standards and deliverables.

- Conduct regular performance reviews and manage vendor-related issues promptly.

6. Process Improvement:

- Continuously evaluate and improve service delivery processes to enhance customer satisfaction and operational efficiency.

- Implement best practices and innovative solutions to drive process optimization.

7. Requirements:

- Ensure compliance with industry standards and best practices, including ITIL.

- Maintain relevant certifications and promote continuous learning within the team.

8. Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 8-10 years of experience in service delivery, field service management, project management, and vendor management.

- ITIL certification is required.

- Experience with cloud technologies, including AWS and Azure.

- Cloud certification (AWS/Azure) is required.

- Experience with ITSM tools such as ServiceNow and Jira.

- PMP certification is a plus.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proven ability to manage multiple projects and deliver high-quality results under tight deadlines.

- Proficiency in English and Mandarin as to effectively communicate with mandarin speaking clients and stakeholders.

- Only Singaporeans/SPR due to security clearance requirements

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.

Working together to improve the lives of veterinary professionals, pets and clients.

We invite you to join us as Client Service Coordinator if you

• Enjoy working with clients face to face
• Have a love for animals
• Like interacting with different people in a fast pace environment

Do you have

• 'O' levels certificate or above education?
• Prior front facing customer experience?

Our role is full time, at 44 hours per week on rotation (inclusive of weekends). This is a full time role with minimum one year of commitment. Eligibility to work without visa sponsorship is required for this vacancy.

Responsibilities for this role (not exhaustive):

• Manage incoming phone lines & directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalizing invoices, processing payment, and balancing the till
• Dispensing medication
• Perform various ad hoc administrative duties

Do note that only shortlisted candidates will be notified.

We offer annual wage reviews and substantial opportunities for salary growth, directly linked to your performance and the company’s overall success. Our commitment to recognizing and rewarding high achievers ensures that you will be supported and valued as you progress in your career.Our competitive compensation package not only includes a base salary but also offers the potential for annual bonuses and performance-based raises, ensuring that your hard work and contributions are consistently acknowledged.

We provide a dynamic and collaborative work environment, offering continuous opportunities for both professional growth and personal development.If you are passionate about client relations and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity and become part of our team.

Roles and Responsibilities

• Oversee the issuance of insurance policies and ensure accuracy in documentation.
• Maintain organized records of issued policies, ensuring all information is up-to-date and accessible.
• Process incoming insurance applications in a timely manner.
• Provide updates and case management support to underwriters.
• Assist in tracking and managing cases from application to policy issuance.
• Prepare and issue invoices for policyholders.
• Handle the preparation of credit notes when necessary, ensuring financial accuracy.

Learning Outcomes and Objectives

• Utilize strong communication skills to complete workplace tasks efficiently.
• Engage with colleagues and customers in a clear and professional manner to facilitate smooth operations.
• Ensure adherence to the Personal Data Protection Act (PDPA) when handling personal data during workplace tasks.
• Maintain confidentiality and integrity of sensitive customer information.
• Develop the ability to identify, understand, and manage customer needs and expectations effectively.
• Apply problem-solving skills to provide solutions that align with customer requirements.
• Gain hands-on experience in addressing a variety of customer inquiries and requests promptly and accurately.
• Adapt to different customer scenarios to ensure a positive experience.
• Acquire the skills necessary to manage service breakdowns, ensuring quick and efficient recovery.
• Learn to handle challenging situations and turn them into opportunities to enhance customer relationships.

Responsibilities:

· Responsible for ensuring customers’ enquiries are attended to via corporate email

· Analyse and develop action plans from customer’s feedback

· Managing feedback system and ensuring operation/service departments are updated with developments

· Managing VVIP data base, including support marketing department with customer retention schemes

· In charge of the company’s customer hotline

· Tabulate scores to facilitate data analysis on complaints, complements and E-Platform

· Execute and document all interactions with customers, including correspondences

· Documenting and collating past cases for training purpose.

· Liaising and follow up with the operation department on all customer feedback cases

· Conduct internal customer service audit

Requirements:

• Candidate must possess at least a Diploma in a related discipline
• At least three years of working experience in a customer-service related role
• Attentive to details, organized and with excellent numerical skills
• Independent and able to work in a fast paced environment with effective time management ability
• Effectively bilingual in English and Mandarin to communicate with Chinese speaking customer-base

Science Laboratory Support Officer

The key roles and responsibilities of the science laboratory support officer are to provide general cleaning and assist the science laboratory technician to maintain the science laboratories and preparation rooms.

General cleaning of laboratories and preparation rooms

1. Sweep and mop floors of laboratories and preparation rooms after use.

2. Empty trash bins placed at the sink areas and floors at the end of each day.

3. Clean laboratory benches and sinks at the end of each day if there are practical lessons on the day.

4. Refill hand soap, disinfectants and paper towels.

5. Empty broken glassware container if it is filled.

Provide general cleaning of laboratory equipment and apparatus under laboratory technician’s guidance

6. Washing of glassware (beakers, measuring cylinders, plastic bottles and vials).

Support laboratory technician to prepare materials and equipment under supervision

7. Replicate the experimental set-up after an example has been shown.

8. Weigh chemicals into bottles, fill up bottles with solutions and/or prepare other science-related equipment or materials.

9. Distribute or replenish equipment or chemicals to students during practical lessons.

Personnel to be deployed at the following hours:

· Mondays to Fridays: 8.00am to 1:30pm, inclusive of 30-min lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

• Supporting minor maintenance and decoration of the school
• Providing support to staff on all matters relating to eco-learning and recycle art matters.
• Perform minor repair works
• Operating and maintaining basic office equipment and materials
• Taking on additional or ad-hoc duties assigned by the Authority