Total 46,476 Customer Service job vacancies in Singapore

Job Description

Assistant Teacher Position

• To assist the Teacher during Lessons when Teacher is leading and conducting Abacus, Mental Arithmetic classes
• Supervise and Motivate the learning of students

Requirements

• Strong commitment and passion in teaching
• Able to relate to children from preschool to primary school level
• Possess enthusiasm, positive work attitude, and high energy
• Able to work on weekdays afternoon and weekend
• No experience in Abacus is okay as Training will be provided. Having prior experience in Abacus will be an advantage

Working Hours

Tuesday to Thursday - 2pm to 9pm
Friday - 4pm to 9pm
Sat - 9am to 5pm
Sun - 9am to 5pm

Desktop Support:

• Install, upgrade, support and troubleshoot , Windows 11 / windows 10 and Microsoft Office and any other authorised desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, problems and support requests
• Stock taking and managing store room assets

Operational:

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
• Email account administration, i.e., account creation and management and distribution lists on Exchange
• User account administration, i.e., account creation and management and password resets on Active Directory
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members regarding new branch builds and upgrades
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Arranges for and/or prepares equipment for shipping/receiving
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Experience/Knowledge & Skills:

• Working technical knowledge of current protocols, operating systems and standards
• Ability to operate tools, components and peripheral accessories
• Microsoft Desktop Support Technician an advantage
• Software and Hardware Troubleshooting
• Windows 10, Windows 7 experience
• Routers, switches and firewall basic experience
• Microsoft Office 365
• TCP/IP
• Working knowledge of SMS, AD, 365 Exchange and remote control tools
• Knowledge of all software applications used within the organisation
• Good understanding of various asset classes (Equities, FX, and Fixed Income)
• Understanding of market data systems such as Bloomberg or Reuters
• Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting
• Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred
• Experience of Perl or Shell scripting are advantageous
• Use SQL and reporting tools to provide ad-hoc reports to the senior management team
• Ticketing system in SNOW / Service Now
• Capture and input of daily activity
• Follow up of operational issues
• Asset management in HPAM

Responsibilities

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Prior working knowledge in Profit & Loss will be highly preferred.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Sim Jia Hui

EA Personnel Reg No: R22106242

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job description:( In Detail):

• Experience with administration of messaging system including MS Exchange Online/Exchange 2016 (Hybrid)/Email Security Gateways/Fax and SMS technologies.
• Good understanding in firewall, internet proxy and networking technology, MS Azure (Enterprise Application), MS Azure (Conditional Access).
• Strong knowledge of M365 services/capabilities.
• Administration experience in an enterprise IT environment, having performed operational and break/fix activity.
• Proficient in PowerShell scripting.
• Demonstrate strong analytical, troubleshooting, and problem solving skills.
• Good team player who is keen to learn and able to work independently.

Responsibilities:

• Maintenance support for messaging system including MS Exchange Online/Exchange 2016 (Hybrid)/Email Security Gateways/Fax and SMS technologies.
• Provide hands-on support of Microsoft 365 technologies, such as SharePoint, Teams, M365 apps and any related technologies the organization may involve.
• Troubleshoot and resolve varying levels of technical issues, from network to application layer.
• Support Windows Server OS upgrade activity for on prem messaging servers hosting NetLynx SMS Gateway/GFI Fax Gateway/Exchange 2016 (Hybrid)
• Conduct due diligence, work out change plans (implementation/roll back/test), communicate and execute the plans.
• Work with stakeholders to optimize usage and adoption of Microsoft O365 solutions.
• On-call rotation for escalations from service desk.

SKILLS: MS Exchange Online, Exchange 2016 (Hybrid), Email Security Gateways, Fax and SMS technologies, PowerShell, MS Azure, SharePoint, Teams, M365

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Description: TCM Physician

• Recognized degree or diploma in Traditional Chinese Medicine.
• Registered TCM practitioner with the Traditional Chinese Medicine Practitioners Board (TCMPB) in Singapore.
• Diagnose and treat patients using Traditional Chinese Medicine (TCM) methods, including acupuncture, herbal medicine, and tui na.
• Develop personalized treatment plans based on patient assessments.
• Educate patients on TCM practices and lifestyle changes for health improvement.
• Maintain accurate patient records and monitor treatment progress.
• Collaborate with other healthcare professionals for integrated patient care.
• Stay updated with advancements in TCM and related health practices.
• Ensure compliance with MOH healthcare regulations and ethical standards.

Please Call 9151 1711

Job Purpose:

Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.

Key Responsibilities:

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Requirements and skills:

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

Field Service Engineer

( Air conditioning contractor )

• Salary: $3,200 - $4,200
• 5.5day work (Mon-Fri 9am – 6pm & Sat 9am – 12noon).
• Working Location: Kampong Ampat [Tai Seng MRT / Bartley MRT]

Benefit & Allowance

• PB base on KPI around 20% of annual salary
• Transport allowance
• Company mobile

Requirements:

• NTC /Diploma in Building Services, Electrical or Mechanical Engineering
• At least 1 year's experience in the M&E industry, preferably with relevant experience in data centre or mission critical infrastructures
• Execute Preventive maintenance, troubleshoots at client site.

Responsibilities:

• Carry out service, maintenance, commissioning, troubleshooting, installation, warranty repair and any other specialist service on the complete range of company product.
• Carry our service work to the highest possible standard in line with company policy & procedures and industry-recognized best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense.
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis.
• During your day-to-day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office.
• Supervise subcontractors working on behalf of company.
• To ensure that experience is passed on to the rest of the company service team through mentoring and training.
• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition.
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all times including but not limited to company’s staff
• Perform any other duties from time to time, whether ad-hoc or otherwise

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

IT Operations:

• Oversee IT systems, including hardware, software, servers, and network infrastructure.
• Implement security and backup protocols, manage user accounts, and provide technical support.
• Recommend and manage technology projects aligned with business goals.

Customer Support:

• Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
• Develop and implement strategies to enhance customer experience and process efficiency.
• Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

• Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

• Bachelor’s Degree in IT or a related field.
• Minimum 5 years of experience in customer support and IT operations management.
• Strong leadership, problem-solving, and communication skills.

Preferred:

• Relevant IT certifications and experience with advanced network management and enterprise-level support software.

• Position: Sales Support Admin Assistant/ Executive
• Location: Jurong Area (Nearest MRT: Lakeside)
• Working hours: 5-day work week Monday to Friday, 9.00 am — 5.30 pm
• Salary (commensurate with experience) : Up to $3300 + Commission + Variable Bonus + 14 days Annual Leave + Medical Benefits
• Duration: Permanent
• Industry: Moving and Logistics Service

Main Responsibilities:

• Handling sales inquires, phone calls and emails
• Preparing of survey planner and sales report on weekly / monthly basics
• Updating of Calendar and work schedule
• Supporting sales consultants/sales team when they are absent always including following up on their quotes
• Arranging of pre site appointment with assignee / shipper directly
• Prepare relocation proposals and forward to client if required
• Taking sales meeting minutes
• Arrange networking activities for Sales and BD department (Registration and Payment)
• Leads inquires working closely with US office and generate reports for Web leads & I leads and etc
• Handle, attend, and prepare logistics & Marketing for outdoor activities related to Company if required (FEM, US Embassy, Charity, ERC etc)
• Manage office /sales team inventory
• Prepare planner, Plastic folders, GPP list, BP folders
• Ensure salesperson has quoted within 48 hours after the PMS
• Handling corporate account initiation and follow up closely with customer service and Account HR
• Prepare and follow up on Budget quotes, sending origin/destination/door-to-door rate upon client request
• Support Assistant Sales manager with cooperate accounts and various offices in the company
• Preparation of RFQ for Cooperate accounts and Tender
• Any other activities as directed by the company

Requirements:

• Minimum O levels/ ITE certificate in sales/ marketing/ business management
• Minimum one year of experience in Sales Admin duties
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel https://www.instagram.com/search.personnel and for more job listings.

Find us on www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Lun Xin Yi

Executive Consultant (APAC)

EA No: 13C6684

Reg no.: R24121086

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Pharmacy Assistant duties

• Receiving, Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed
• Performs administrative duties, including answering phoneg and inputting prescription orders, operating cash registers, and restocking inventory
• Performs administrative duties, including answering phones

Patient Service Associate duties

• Handle patient admission
• Register patient and family members
• Assist in making appointment for patient
• Simple admin job
• Provide customer service
• Attended to enquiries
• Direct visitor to their destination
• Answer phone enquiries when needed
  

Requirement

• Min GCE 'N/O/A' Level / Diploma in any fields
• Simple Microsoft knowledge
• Able to work in a fast paced environment
• Good communication skills

Interested applicants, please send your email to [email protected]

Ann Goh Xin Ting
EA Personnel No: R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

Our client is a Global MNC in the Logistics and Freight forwarding industry. Due to business needs, they are now recruiting a Regional After Sales Support Specialist to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Regional After Sales Support Specialist:

• Main point of contact for customer issue resolution and proactive account management.
• Maintain strong relationships with customers and internal teams.
• Support RFQ bid preparation for successful customer engagements.
• Advise departments to boost revenue from current business models.
• Manage regional/global accounts, reviewing performance and KPIs.
• Troubleshoot and guide global operations team.
• Escalate and resolve customer issues within timelines.
• Participate in customer-related activities, including sales, billing, and operations.
• Update SOPs and share best practices with the team.
• Source vendors for cost reduction and meet customer requirements.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Infra Skills

• Facilitate the infrastructure for Core banking application with Hardware procurement, Software installation, Disk & Filesystem planning, Server configuration, Environment Setup, establish & troubleshoot e2e interface connectivity with MQ, JMS , dB Adaptors, SSH.
• Co-Ordinating with Bank’s various Enterprise Support Team like Unix, Oracle, Storage, TSM, JMS, Dweb and process team like Change Mgmt, Provisioning, Security & Audit.
• Conduct TRM (Technology Road Map) checks, Plan & Execute the Upgrades for Products like OS, MQ, Oracle to ensure Core Applications are technologically Up-to-Date.
• Plan and Execute complete Migrating projects like server Migration, Data Center movement.
• Conduct major upgrade like OS Upgrade, MQ Software Upgrade etc.,
• Configure, Develop, Test monitoring and alert mechanism using Geneos.

Prod Support and Responsibilities

• Provide L2/L3 level PROD support during the critical prod Issues
• Support weekend DR, Perform sanity check , Provide IT validation evidences, ensure the system is restored normal for smooth BAU.
• Knowledge on SSL certificate, Keystore, Bank Root certificates. Responsible for monitoring, renewal of PROD SSL certifications

Release

Contract until 31 Jan 2024

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
• Involved in payroll processing and its related duties
• Analyse reasons for variation in manpower expense for monthly adhoc reporting
• Regular review on compliance to statutory requirements.
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Candidates who are more experienced may be considered for the Senior Executive role
• Hands on SAP HRIS system preferred

Interested and qualified candidates , please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

• Taking orders, serving food and beverages.
• Taking calls for reservations and takeaway orders
• Assist with table management to optimise seating and table turn-overs
• Assisting with guests requests and pay regular attention to customer.
• Other adhoc duties assigned by Restuarant Manager

Multiple working locations as follows:

- 2 Sixth Ave Singapore 276470

- 1 West Coast Drive #01-85/86 Newest Singapore 128020

- 183 Jalan Pelikat #01-20 The Promenade Singapore 537643

- Little Lazy Lizard @789 Bukit Timah Road Singapore 269763

- 7 Ang Mo Kio St 66 #01-09/12 Flora Vista Singapore 567708

- 906M Upper Thomson Road Singapore 787110

- 28 Clementi Road Singapore 129754

*Note: Please include your expected salary in your resume

PlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and burning passion to groom the next generation of leaders.

Start your rewarding career with us!

Roles and Responsibility (Student Care Teacher) :

• Provide emotional support, conflict resolution, and positive reinforcement.
• Execute PlayFACTO character development programs and engaging activities to students.
• Supervision primary school children (primary 1 to 6) to ensure completion of daily homework
• Ensure safety and timely transfer of children from school to student centre
• Regular liaison with parents and guardians regarding children’s progress and behaviour
• Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre premises.
• Any other ad-hoc duties as delegated by Centre Head

Requirements (Student Care Teacher) :

• Minimum requirement of a Diploma
• Prior working experience in a relevant role, preferably at the primary level, is an advantage
• Demonstrates exceptional work ethics and maintains high integrity.
• Displays a positive attitude when encountering challenges.
• Passion for working with children and fostering their love for the learning process

If you are a dedicated, enthusiastic individual seeking an opportunity to ignite learners' minds and embark on an exciting career, we would love to hear from you! We look forward to welcoming you to our PlayFACTO School family!

Please apply and include in your resume your educational and working background, details of your last work experience and 1 referee.

Only short-listed candidates will be notified for interview.

Responsibilities:

- Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in patients and answer phone enquiries.

- Perform chaperon activities and assist in explaining the procedures to patients.

- Support doctors in language translation when needed.

- Proper maintenance of patients’ records and keeping count of drug inventory.

- Ensure proper maintenance of clinic facility for cleanliness and positive image.

- Strict adherence to SOPs and perform routine checks/audits within the clinic.

- Responsible for daily operations matters and it includes collating & compiling patient management indicators.

- Support in the submission of medical reports and claims (TPA/CHAS/Medisave).

- Assist in coverage of other facilities when required due to lack of manpower.

Key Accountabilities:

- Frontline customer service experience is an added advantage.

- Relevant work experience in the healthcare industry would be an added advantage.

- Experience in working with diverse groups of professionals/personnel.

- The ability to speak in multiple languages is an added advantage.

- Training will be provided.

Requirements:

- Minimum GCE ‘N’ Levels, Diploma Holders preferred.

- Basic IT knowledge and computer literacy.

- Detail and service-oriented.

- Able to work 44 hours (5.5 days) a week, including weekends and public holidays.

- Able to travel down to various clinics across Singapore.

- Comfortable with working independently or in a team with a fast-paced environment.

Dear Candidate,

We are pleased to inform you of an exciting opportunity for the role of "Operation Support Staff" at a reputable

school affiliated with the Ministry of Education, located at Ang Mo Kio Street 13, Singapore 569405.

The institution is currently seeking to fill three (3) open positions for this role. The prerequisites for the position

are outlined below.

Contract Period: From 1st Jan 2025 to 31st Dec 2025.

Mondays to Thursdays:7:00am to 4:00pm (inclusive of 0.5hr lunch break)

Fridays: 7:00am to 3:30pm (inclusive of 0.5hr lunch break)

Service not required on Saturdays, Sundays, and gazetted public holidays

Scope of Services

The Personnel shall be competent to perform the following tasks:

Assist the Ops Manager in:

• Opening and closing of classrooms and learning resource rooms.
• Conducting checks of teaching and learning facilities, including toilets.
• Reporting unserviceability of equipment/fixtures.
• Accompanying MOE term contractors (e.g., Pest Control, Electrician, Plumbers) for inspections and maintenance/repair works.
• Providing feedback on the quality of work performed by contract cleaners and maintenance personnel.
• Assisting in logistics support for school events and functions.
• Performing traffic warden duties.

Minimum Requirements:

• Ability to understand simple English.
• Must be strong and healthy.
• No prior experience required as on-the-job training (OJT) will be provided.

About us:

French sensibilities within a uniquely Singaporean enclave - Le Jardin takes you on a journey through space and time, recreating the iconic garden of Monet in Fort Canning Park. Evoke your senses with Victorian-style interiors and stunning floral art, reminiscent of grand European palaces. A quaint escape from the modern metropolis of Singapore, Le Jardin enchants with the sweet, refreshing perfume of fresh-cut blooms and preserved flowers.

We are looking for passionate people who love to be in the front of house team and bringing the best service to our guests!

Main Job duties:

- Keep the bar and floor area clean and neat.

- Learn and be familiar with Bar and service operations

- Prepare and present beverages according to established recipe and presentation standards

- Provide excellent customer service

- Introduce food and beverage items, make suggestions and answer to inquiries

- Explain current promotions and new products

- Take customer orders accurately

Full time rates: From $2800-$3300

Job requirements:

- You are café lover

- You are someone who is full of energy and customer oriented

- Rotating shifts on weekends

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Service Delivery Manager, you will manage a team to deliver and maintain a high level of customer service to the client and to operate and support the infrastructure, systems, network and security for a mission-critical system.

Responsibilities:

Ø Service Management

· Maintain positive relationships with customers

· Identify customer needs and overseeing the service delivery within the business context and the timeline

· Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently

· Organise activities and meeting deadlines

· Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise

· Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

· Provide reports to customer and the management that are timely and accurate

Ø Processes, Procedures and Documentation

· Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively

· Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently

· Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively

· Review and update customer assets, spares inventory and documentation

· Ensure completeness of and to upkeep all related baselines of the software and operating system documented

Ø System Maintenance

· Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements

· Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production

· Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement

· Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Ø Configuration Management

· Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

· Ensure the correct configuration of the system is loaded for testing and any other work performed on it

· Ensure the proper configuration management control is followed during the integration of software release for software verification

· Ensure the documentation of hardware, software and system configuration items are always up-to-date

Ø Contactability

· Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service

· Be on 24/7 standby for any escalation by the maintenance personnel

Ø Performance Reports

· The following reports are to be provided every month in a format structured determined by the Authority:

v Summary of Contractor performance reports

v Summary of completed jobs and tasks

v Summary of outstanding jobs and tasks

v Preventive maintenance checklist and reports

v Authority furnished spares status and reports

v Equipment / modules defects and warranty reports

v Serialised inventory included spares report

Ø Obsolescence Management

· Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence

· Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Ø Stock Take Requirements

· Ensure quarterly stock-take programme are performed on the spares inventory at the office and Authority sites.

· If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

Ø Reliability, Availability and Maintainability

· Know how to use the Mean Time Between Failure (MTBF) to calculate the reliability figures of hardware

· Understand the criteria to identify Reliability Critical Items and provide the listing

· Calculate the spare parts list to meet the system operational availability

· Calculate the Operational Availability (A0) where the formula is defined

· Specify the Mean Time To Repair (MTTR) that includes the time for fault detection, isolation, removal of Line Replaceable Unit (LRU) and replacement of LRU and re-verification

Essential Requirements:

· Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Past high complexity government project experience will be highly beneficial

· Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices

· Strong in project management methodologies and quality control techniques

· Strong in resource planning skills

· On 24x7 standby

· Able to cope in a highly pressured fast-paced environment

· Prior working knowledge in RedHat Enterprise Linux is preferred

· Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Leadership Skills:

Ø Proven ability to manage critical incidents

Ø Ability to diffuse and de-escalate difficult situations

Ø Experience in overseeing large and diverse teams

Ø Managing third-party service providers

· Excellent leadership and conflict management

· Strong teamwork skills

· Excellent verbal and written communication skills

· Strong time management and prioritization skills

· Exceptional organizational skills and attention to details

· Ability to remain calm under immense pressure

· Ability to handle very difficult customers

· Compassion and empathy

· Willingness to support and mentor team members

· Ability to manage sensitive information professionally

· Good accountability

· Strong self-direction and motivation

Job Descriptions:

1. Consolidate user requirements from all teams inside department, follow for implementation.

2. Work with card associations and HQ on card mandate upgrading requirement.

3. Work with vendor for local project.

4. In charge of internal process of project related.

5. In charge of CBS report collection, verification and submission.

6. In charge of system issue follow up with HQ in daily basis.

7. Other ad-hoc tasks assigned by management.

Job Requirements:

• Bachelor's degree and above, major in finance, economics, accounting and management preferred.
• Candidate with experince in project management will be preferred .
• Strong communication, analytical, able to work independently
• Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Job Description

• Handle customer enquiries and request
• Handle any operations issue regarding customer's order, PO invoice, Letter of Credit
• Assist in preparation of quotation, service agreement and other documents needed for the service provision, based on the templates.
• Support monthly reporting
• Handle sales incoming calls/enquiries and convey messages to relevant sales
• Other Ad hoc duties as assigned

Requirements

• Min Diploma/ Degree in any related course of studies
• Experience in coordination and customer service
• Able to handle customer service and multi tasking
• Good at communication or coordination

All qualified applicants, please send in your resume to: [email protected]

Jane Lui Jie'en

CEI R1104482

Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Requirements

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

· Fluent in both English and Chinese to communicate with Chinese associate.

( A ) JOB SUMMARY

The Customer Services Associate is responsible to present a welcoming experience to patients and customers In the lobby and at the entrances into Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal external customers at all times, including duties assigned by Senior Guest Services Officers, Guest Service Officers, Assistant Manager and Senior Manager, Guest Services.

( B ) PRIMARY DUTIES & RESPONSIBILITIES

• Station at TMC Side entrance, Main Entrance, Main Lobby, Information Counter, Admission/Discharge Counters, smile, greet and acknowledge incoming Doctors’ by their names, patients, visitors and internal customers.
• Enquire purpose of visit, offer patients/visitors the direction/assistance to desired location with open palm.
• Provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
• Assist patients with their luggage and/or belongings from the taxi stand or from their vehicle during admission and discharges.
• Assist with obtaining queue numbers and advice of necessary documents for admission.
• Transfer patient from admission to ward, operating theatre to/from ward (station in operating theatre during peak morning hours) and/or any transfer within the hospital vicinity and during discharge to send off.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• Ensure wheelchair is available for emergency usage at all times and operates wheelchair lift as and when required.
• A good working knowledge of the hospital's directory, products and services.
• To triage patients seeking admission at the Patient Service Centre and fast-track admission if necessary.
• To support/cross coverage for fellow colleagues from Concierge and Bellhop and or when they are on meal breaks, sick leave, annual leave etc.
• Assist PSC staff to prepare blank case-notes for us on patients' admission and photocopying packages details for financial counselling as well as clearing reception area of deliveries when required.
• Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the Novena areas and our other peripherals clinics.
• Temperature Screening duties on weekends/PHs or as and when required or assigned.
• Cover duties of other team members during their absence where applicable and perform any other duties that may be assigned from time to time.

(C) REQUIREMENTS

• GCE “N” Level or GCE "O" Level
• At least 1 years’ experience in healthcare or hospitality industries
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Good Team Player
• 5 days work week including PH and weekend
• 8:00am to 5:30pm