Total 3,051 Customer Service job vacancies in Singapore River, Central Singapore

RESPONSIBILITIES:

Set sales goals, compare performance to goals, and adjust goals as needed

Assess current team processes and procedures, identify opportunities for improvement, and implement them

Develop individual quotas and assign territories for team members

Provide detailed and accurate sales forecasts

Coach, mentor, and provide feedback to team members

Foster a competitive yet collaborative team environment

Assess individual performance through observation and measurement, and suggest corrective actions as needed

QUALIFICATIONS:

Strong oral and written communication skills

Proven ability to lead a team to meet quotas

Results-oriented with strong analytical skills

Excellent leadership skills and experienced in setting sales goals

1-2 years of experience in sales

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements

• Candidate must possess at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Must have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Opportunity: Join a Team Driving Digital Excellence

Be part of a dynamic team committed to achieving Digital Excellence. Work alongside like-minded individuals to provide Production Support across various Digital Platforms. These platforms include Digital Channels (e.g., consumer-facing websites, mobile apps) and Digital Enablers (e.g., Payments, Notifications, Identity & Access Management).

Job Description:

• Configure products and services for digital offerings.
• Set up promotions for available products and services.
• Manage website content as a webmaster using Adobe Experience Manager (AEM).
• Configure and maintain content, products, and services on digital platforms.
• Support weekly operational tasks to enable business functions.
• Collaborate with internal stakeholders (designers, user experience specialists, marketing, etc.) to meet business requirements.
• Create and manage microsites for campaigns.
• Document key processes and provide training to stakeholders.

Job Requirements:

• Minimum Diploma qualification.
• Entry-level graduates in Digital Media, Multimedia, or IT are welcome to apply.
• Strong communication skills and attention to detail.
• Understanding of effective experience design principles.
• Knowledge of SEO, HTML/CSS, and JavaScript is an advantage.
• Strong communication and project management skills.
• Experience with tools such as Adobe Experience Manager or UI Path is a plus.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [email protected].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Requirements

Experience:

Experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.

Operating systems:

Extensive experience with Windows 10/11, iOS

VDI Solutions:

Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients

Device Management:

Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.

Security:

Experience with endpoint security solutions, encryption technologies and security best practices

Problem-Solving:

Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.

Leadership:

Demonstrated leadership abilities, including experience leading cross-functional teams and mentoring junior staff.

Responsibilities

• Provide excellent customer service
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of bank access and in-house applications.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.
• Any other ad-hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Company Overview:

A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.

Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.

Since 2004, we have built an extensive global network. Our APAC Headquarters in Singapore and R&D Centres in Singapore, Shanghai, Indonesia and Malaysia serve as our hub for the region. We have served 380,000+ headcounts, 2,800 + clients, in over 100+ countries, for over 15+ industries. Overall, our global reach means we can serve our clients’ needs in a more targeted and effective manner!

Role Overview

· Generate leads (new and prospective customers) by identifying greenfield opportunities within market and execute the end-to-end sales process.

· Build awareness of BIPO’s Total HR Solution and value proposition through engagement with key stakeholders within prospective accounts.

· Leads sales engagement and involves resources as needed to address prospect’s needs and business problem(s)

· Effectively communicates how BIPO Total HR Solution solve business problems.

· Independently devising and delivering solution-oriented sales presentations, conducting system demonstrations, and guiding clients through the process effectively

· Preparation of proposals such as pricing proposals, responses to Requests for Proposals (RFPs), presentations, and other related tasks.

· Maintain and prepare timely sales pipeline information in CRM and related reports.

Skills And Experience We Value

· Bachelor's Degree or equivalent combination of education and relevant experience

· Highly sales driven individual with a passion to learn.

· 1-3 years prospecting, developing and closing leads for new business and/or 1-3 years of achieving sales objectives in the related HR technology, software and/or HR related services market a plus.

· Ability to develop relationships with mid-level and C-suite leaders by leveraging a strong understanding of business drivers, value expectations and business case components.

· Ability to effectively negotiate with internal and external stakeholders.

· Proficient in networking within business settings as and when required.

· Proficient with corporate productivity and web presentation tools

· Excellent verbal and written communications skills

· Strong listening and presentation skills

Reward and Recognition:

· Competitive salary package

· commissions scheme available

· Opportunity to gain valuable insights and learn the ropes in the highly lucrative software and services industry through mentorship.

Responsible:

Delivering excellent customer service by managing reservations, handling inquiries, and taking and serving orders efficiently. They operate the point-of-sale system, ensure a clean and safe environment, and provide basic technical support for equipment like microphones and karaoke systems. The role requires effective communication with team members and management, the ability to work independently, and maintaining a neat appearance. They must also handle alcoholic beverages responsibly and perform any additional duties assigned by their supervisor.

Salary : $14/hour

Working days and hours: [Every Fridays to Sunday | 11am- 2.30pm & 5.30pm - 9.30pm]

Working Location: Scotts Rd

Salary: up to $3000

Duration: 1 Year renewable

Location: Sembawang

Working Hours: 5.5 days / wk

Occasionally may need to work on Sunday for events and will be compensated with a day off

Job Scope:

• Educating children and families to understand the importance of preventive health ---Developmental screening and Vaccinations.
• Screening children and families to provide support in navigating social-health systems.
• Providing education to patients on Health information.
• Publicizing mother-child dad and parenting programmes to children and families.

Requirement:

• Able to engage and communicate well with people
• Persuasive in promoting health screenings and healthy lifestyles
• Proactive and self-motivated
• Good interpersonal skills
• Proficient in Microsoft Office applications

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

We are a small, inclusive private school in Singapore dedicated to nurturing each child’s potential, with a focus on students with diverse learning needs. Our goal is to provide a supportive, adaptive educational experience that helps children thrive academically, socially, and emotionally. Our school is rapidly growing, and we are seeking a highly skilled and compassionate Head of Learning Support to lead our learning support initiatives.

Key Responsibilities:

• Develop and Implement Personalized Learning Plans: Design and oversee Individualized Education Plans (IEPs) and intervention strategies for students requiring additional support.
• Lead by Example to Deliver Targeted Educational Therapy: Provide one-on-one or small-group educational therapy sessions focused on addressing learning challenges, including language-based learning disorders, ADHD, autism, and other special needs.
• Lead and Mentor a Team: Guide and collaborate with a team of learning support specialists, therapists, and teaching assistants to ensure consistent, high-quality support across all levels.
• Collaborate with Teachers: Work closely with classroom teachers to tailor curriculum, adjust teaching strategies, and incorporate therapy techniques that accommodate various learning profiles.
• Parent and Community Engagement: Regularly communicate with parents and caregivers, offering guidance and feedback on student progress and at-home strategies, while working with external specialists as needed.
• Professional Development and Training: Provide ongoing training for staff on inclusive education practices and therapeutic approaches to enhance their ability to support diverse learners.
• Monitor and Evaluate Progress: Regularly assess and adjust intervention plans based on each student’s evolving needs, progress, and therapy goals.

Qualifications:

• A degree in Special Education, Educational Psychology or a related field with a focus on educational therapy.
• At least 5 years of experience in special education, educational therapy, or a related setting, with a proven track record in developing and implementing effective intervention plans.
• Strong leadership experience, ideally in an educational or therapy-based role.
• Deep knowledge of learning disorders, therapeutic approaches, and classroom-based intervention strategies.
• Excellent communication, organization, and interpersonal skills, with an empathetic approach to working with students, staff, and families.

Interested parties, please send your RESUME with current & expected salary & date available to [email protected].

We regret only shortlisted applicants will be notified.

Core Responsibilities

Serviced Office Operations

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Front Office Operations

• Perform room check-ins and check-outs for guests
• Handle room reservation requests for call-in or walk-in guests
• Coordinate with housekeeping function to track and maintain accurate room status information
• Promote accommodation packages, loyalty programmes and food and services offerings to guests
• Perform cashier-related functions and guest account billing
• Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
• Adhere to personal grooming and hygiene standards to project a professional image
• Attend to guests' enquiries and requests to address their needs
• Handle guests' concerns and feedback to ensure guest satisfaction
• Gather guest satisfaction levels and feedback on front office services for continuous improvement
• Provide feedback and ideas to improve front office operations and enhance guest experience

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Diploma / A Level
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

As a transplant coordinator, you are able to impact the lives of our patients and their families. You are required to assess, educate and co-ordinate the care of patients and donor throughout transplant process for pre-intra and post-Haematopoietic Cell Therapy and Transplant (HCTT) in KK Children's and Women's Hospital.

You are required to communicate all aspects of patient pre-HCTT care plan with other multi-disciplinary team. Providing support to co-ordinate patient admission and outpatient scheduling and provide counselling and coordinate Human Leukocyte Antigen (HLA) for patients, siblings and/or family members.

You will be assisting to follow up on the results with clinical transplant manager and transplant physician in-charge.

You will be required to attend and make records proceedings of regular meetings, family conferences and working closely with all internal and external stakeholders. To assist with co-ordination of HCTT-related events when necessary.

You will be maintaining proper documentation and filing of records. Clinical entry of information for pre- and post-transplant and to comply with local and international requirements for accredited transplant centres. You will be required to prepare monthly transplant records and data.

You will also be providing guidance and education to fellow colleagues, junior nurses and nursing students in the field of HCTT-related matters.

Job Requirements

• Degree in Nursing or Life/Health Sciences
• 3-5 years clinical nursing experience in an acute hospital setting or with 1-2 years of specific experience in care of HCTT patients.
• Excellent interpersonal skills in dealing with delicate and sensitive situations
• Pleasant disposition and ability to work independently
• Able to multi-task and perform time-sensitive work in collaboration with a multidisciplinary team
• Good team player and ability to work effective with multiple stakeholders

Scope:

• Manage office administration including reception, office supplies and telecommunication services.
• Support in welfare-related events, including company functions, team building activities, etc.
• Assist in booking travel tickets, accommodation and travel insurance for employees.
• Handle Portnet and Digitalport matters, serving as the Point of Contact
• Maintain electronic and hard copy filing systems.
• Tabulate spreadsheet for staff medical/dental/expenses claims.
• Oversee contracts for office cleaners.
• Assist in onboarding and offboarding in administration related matters.
• Application of Travel Visa for employees.
• Basic IT coordination with vendors
• Perform other duties as assigned by Supervisor.

Requirements:

• Team player
• Meticulous and detailed
• Minimum Diploma in any disiciplines
• Commit office hours - Mon to Friday

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Responsibilities:

Admin / Receptionist

• Data entry and computation
• Handle scanning and sorting of documents
• Handle hotline and calls
• Reply emails
• Simple admin duties as assigned

Clinic Assistant

• Patient Registration
• Appointment booking for patients
• Frontline duties
• Data Entry
• Organize paperwork
• Other ad hoc duties as assigned

Patient Service Associate

• Provide frontline customer service for the Department.
• Register and verify patient information
• Providing pre-operative scheduling and coordination services, advising patients on their admission process, providing financial counseling, as well as collecting deposits from patients.
• Handle general and wayfinding enquiries from patients and visitors.
• Answers incoming and outgoing calls in a timely manner.

Requirements

• Min. N/O Level
• Can start as soon as possible
• With relevant experience will be an advantage

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong

CEI Registration No.: R2095121

Email: [email protected]

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

Jobs Responsibilities

• Support underwriters in reviewing documents, processing applications, and determining acceptance or rejection based on company guidelines.
• Assisting with underwriting various products, triaging inquiries, preparing underwriting information, and ensuring compliance with regulations and guidelines
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

We are hiring for our clients from various healthcare institutions and clinics have numerous openings for Patient Service Associates and Clinic Assistants.

Suitable candidates are promised a rewarding and challenging career in this stable and growing industry! (Locations: North, West, East, Central)

Responsibilities:

• Registration and updating of patient particulars

• Appointment taking

• Handle enquiries/complaints

• Assist doctor in procedure room as and when needed

• Obtain latest information of patient from attending doctors and nurse

• Resolve public relation issues for patients

Requirements:

• Minimum GCE N / O / A Levels

• Experience in customer service will be an advantage

• Good communication and interpersonal skills

Apply now by sending your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Location:
Jurong East, Hospital

Working Hours:
42 hrs/week, Any 5 days (including 1 weekend & PH)
Shifts: 10am-7:30pm or 7am-4:30pm (Must be open for both timing)

Salary:
$1,700 - $2,000/mont

Job Summary:
A hands-on role serving food trays to patients, managing food/linen inventory, and maintaining cleanliness. Includes tea breaks, lunch, and dinner service.

Responsibilities:

• Serve food and drinks to patients
• Clear trays after meals
• Check food orders for accuracy
• Assist with inventory management (food/linen)
• Maintain cleanliness and follow health regulations
• Assist nurses with patient nutrition needs
• Ensure confidentiality of patient information
• Perform any other duties as assigned by Manager

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments).
• Tagging patients on Queue Management System (QMS)
• Answering patients’ queries
• Any other matters assigned by the operations manager/operations executive at the clinic, or head office operations team.

Qualification:

• Min N/O level/Nitec/Diploma holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Greet and assist patients and their families upon arrival.
• Provide directional guidance within the facility, helping visitors locate clinics, wards, and amenities such as the kopitiam.
• Offer physical support to patients with crutches or in wheelchairs, including assistance from taxis to the entrance.
• Maintain a friendly and empathetic demeanor, addressing any questions or concerns from patients and their families.
• Support staff in managing visitor flow and ensuring a smooth registration process.

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

Requirement

• Prior experience as PSA / Clinic Assistant

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Job Overview:
• Role: Care Coordinator
• Location: Redhill
• Salary: Up to $3,000 for candidates with relevant diplomas and internships; up to $3,300 for those with prior experience in Social Work Associate roles.
• Additional Benefits: AWS (Annual Wage Supplement) and VB (Variable Bonus).

Key Responsibilities:

• Support Clinical Team: Help clients apply for financial schemes, update renewal applications, and assist in administrative processes.
• Onboarding Process: Manage onboarding of new clients, including scheduling and assisting with subsidies and rehabilitation inquiries.
• Basic Case Management: Help assess client and caregiver needs, with guidance from case managers or social workers.
• Referral Assistance: Assist clients and caregivers in accessing appropriate community services and support.
• Collaboration: Work with multidisciplinary teams and assist with joint home visits and case discussions.

Qualifications:

• Minimum Requirements: Diploma in healthcare management, counseling, psychology, or related fields; internship experience can be considered.
• Experience: Previous experience as a Social Worker Associate or in a similar role can warrant a higher salary offer.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Join Andok's Opening team!

Andok's will be opening its very outlet in Singapore and we are hiring for Full-Time and Part-time Service Crew!

Job Description

• Assist with cashiering duties and dispatch of food orders
• Prepartion and packing of products
• Provide assistance to team and manager
• Ensure cleanliness in work stations

** Training, meals and uniform will be provided!

Email: [email protected]

This position involves residing at the welfare home and includes the following responsibilities:

• Conduct weekly grocery shopping, focusing exclusively on kosher products.
• Accompany residents to medical appointments at hospitals and clinics.
• Attend to residents' needs, including wound dressing, blood pressure monitoring, and assistance with toileting, personal hygiene, and feeding when needed.
• Maintain cleanliness in residents' rooms and assist with tidying up as required.
• Prepare meals for residents.
• Engage residents in physical activities and exercises, including walks as necessary.
• Perform additional duties that enhance the overall well-being of the residents.

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.