Job Description:
· Be a team member of L2 production support team located across Singapore and India to ensure 24 * 7 production support for the APAC region.
· Provide application production support for Cash Management systems within Asia Pacific.
· Independently debug and propose resolution/work-around for complex production issues.
· Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
· Coordinate across various teams to effectively manage production issues and maintenance activities.
· Respond to user requests, incidents and follow up on problems in a timely manner.
· Ensure issues are reported, tracked, followed up and escalated timely.
· Coordinate and follow up with Application teams to ensure the permanent fix is prioritized, planned and delivered.
· Communicate and provide status updates on issues to business users, management team and other stakeholders.
· Plan and Support Disaster Recovery Test and Business Continuity activities.
And any other ad-hoc duties assigned by the supervisor.
Technical Skills
· Strong experience in and preference for application production support.
· Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
· JAVA/J2EE, Websphere/Tomcat/JBOSS, ORACLE PL/SQL, COBOL, UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
Functional
· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
· Strong understanding of stop list filtering, AML, social engineering etc.
· Working grasp of double posting accounting treatment.
· Understanding and experience in ITIL concepts.