Total 7,090 Customer Service job vacancies in Tanah Merah, Harbourfront and Marina Bay, North East

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

$1800 – 2200

5 days, Monday-Friday; 900am to 6.00pm

Location: Clementi or Pasir Ris

Key Role/Job Function:

1. Manage a group of about 20 students

2. Ensure students finish school homework (give spelling drills, prepare them for test/examinations – e.g. students do more practices on assessment books, ensure completed exercises in assessment books are marked, ensure corrections done)

3. Supervise and guide the student with their school work as well as life skills (play, hygiene and meal time)

4. Plan and conduct child appropriate social and recreational activities and holiday programs

5. Ensure the safety, security and well-being of students

6. Address classroom disciplinary issues and teach expected behaviour using positive behaviour support system

7. Prepare/organise and execute/conduct creative learning activities and outings as required

8. Support the holistic development of students in alignment with organisation’s goals

9. Fetch students from a nearby school to the Centre

10. Handle administrative classroom management tasks

11. Maintain regular communication with student’s parents

12. Foster good working relationships with students, parents, team members and volunteers

Location: Gul Circle (Transport provided at Lakeside & Boon Lay MRT station)

Job Descriptions:

• Prepare, generate, and follow up on Proforma Invoices, Contracts of Sales, Sales Order Confirmations, Quotations, and other sales-related documents.
• Follow up with customers on product labels, ensuring label designs are approved before proceeding with printing.
• Consolidate and update Sales Forecasts and Sales Summaries.
• Assist the Business Support team in coordinating procurement activities.
• Coordinate with suppliers for the printing of product labels, leaflets, and other packaging materials.
• Communicate with regional offices regarding sales and marketing-related matters.
• Collaborate with various departments to fulfill customer orders.
• Coordinate exhibitions held locally or overseas.
• Source and coordinate diaries, calendars, table planners, and corporate gifts.
• Attend to visitors and arrange meetings.
• Coordinate travel arrangements, including hotel and flight bookings, visa applications, and submissions.
• Submit Double-Tax Deduction to IE Singapore.
• Distribute mails to Directors.
• Provide secretarial duties to Directors.
• Manage telephone enquiries and handle other ad-hoc duties as needed.
• Oversee the management of domain emails.

Job Requirements:

• Diploma or equivalent qualification.
• Certificate in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
• Minimum 1-2 years of experience in sales administration and coordination, an added advantage.

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

· Respect: We embrace diversity and collaboration.

· Innovation:We share ideas and solve problems.

· Grit: We are driven and determined.

· Excellence:We optimize for success.

· Responsibility:We do what’s right for our people and the planet.

What we need:

Reporting to the SVP, Go-to-market, this role will build and cultivate strong relationships with clients and internal stakeholders and develop cross-functional partnerships. This role will be based in Singapore.

Key responsibilities:

· Use client feedback data, market insights, and internal / operational data to contribute to the development of the Customer Success strategy, plan, initiatives, and workstreams that accelerate growth and improves the client experience

· Establish objectives and KPIs to deliver exceptional performance that is aligned to the overall Customer Success strategy

· Develop and present insights, results, and quarterly progress updates to stakeholders (and clients) in a compelling and easy to understand manner.

· Identify, optimize, and scale improvements that benefit a large set of clients by driving efficiencies through tools and processes, simplifying procedures.

· Accountable for the performance and results and the experiences delivered to the clients.

· Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization

The successful candidate:

· 5+ years professional experience leading Customer Success, Account Management, Sales Support, or Management Consulting teams preferred

· Minimum of 5 years nurturing and growing customer relationships

· Exposure with Data Center is preferred

· Demonstrated success identifying opportunities for clients and increasing adoption and utilization of company products and services

· Experience developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a deadline driven environment.

· Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm

· Excellent verbal and written communication

· Ability to use data to analyze, report, and forecast to guide business decisions

· Passion for leading and an appetite for driving improvement and scale in your overall approach

Company: Retail Industry

Location: Central

Position: Marketing and Operation Support Executive (Japanese Speaking/Central) (Job ID: 18974)- CK

Job Description

Marketing Responsibilities:

• Develop and implement flexible marketing strategies to effectively promote products and services offered by franchise stores.
• Create and execute weekly and monthly sales strategies tailored to the needs and objectives of franchisees.
• Conduct thorough market research to identify emerging trends, customer preferences, and competitive activities within the industry.
• Plan and execute marketing campaigns across various channels, including digital, print, and social media platforms.
• Collaborate closely with franchisees' teams, including sales, product development, and creative, to ensure alignment and coherence in marketing efforts.

Operations Support Responsibilities:

• Provide comprehensive operational support for franchise stores, including overseeing product delivery, managing order processing, and handling invoice processing.
• Collaborate with internal teams to streamline operational processes and ensure efficient store operations.
• Support franchisees with accounting tasks and ensure accurate financial reporting.
• Assist in smooth delivery operations to maintain high levels of customer satisfaction and loyalty.

Business Development Support:

• Provide support for business development initiatives in neighbouring countries, including market research, partner identification, and relationship management.
• Assist in the planning and execution of expansion strategies to drive business growth and market presence.

Job Requirement

• Proven experience in marketing or sales, preferably in the retail industry.
• Proficiency in Japanese language in order to liaise with Japanese speaking stakeholders.
• Strong understanding of marketing principles and techniques.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and draw insights.
• Willingness to work in a dynamic environment where one can take on various tasks flexibly and create from scratch.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for [Marketing and Operation Support Executive (Japanese Speaking/Central) (Job ID: 18974)- CK]".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

JOB SUMMARY

The purpose of the role is to

· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

· Responsibilities related to the delivery of business and/or financial objectives.

Processes

· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Branch Manager, Business Manager, Product Mgr and etc.

Other Responsibilities

· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

· RNF and CFMAS

· 1 year of sales and relationship management experience

Role Specific Technical Competencies

· Client Acquisition Experience

· Account Management Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Overview:

The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure engineering teams.

Responsibilities:

▪ Managing system in cloud environments in accordance with the project requirement and system support role

▪ Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments

▪ Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment

▪ Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer’s processes

▪ Manage the system patching and security hardening implementation

▪ Any other ad-hoc duties as required or assigned

Requirements:

▪ Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience

▪ At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support

▪ Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage

▪ Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.

Job Responsibility:

• Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
• Maintain good relationship with customer and related department.
• Support bidding preparation process for successful RFQ process with customers.
• Provide advice to related department to increase revenue generation from current business model.
• Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
• Proactive for troubleshooting and provide direction for global operation team.
• Escalate customer’s pain point and resolve the issues within timeline.
• Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
• Update SOPs regularly and share best practices sharing with team members.
• Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
• Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.

Requirements

• GCE "O" level and above
• Customer-oriented, responsible, positive and pro-active
• Min. two years experience in logistic fields
• Proficient in Microsoft Office
• Highly adaptable and able to work under pressure in a fast-paced environment.
• Able to start immediately

• Responsible for achieving significant aftermarket sales objectives and providing exceptional customer service.
• Vital role in assisting Services & Support to attain crucial growth objectives and in contributing to the Sales Strategy for sustainable expansion.
• Manage portfolio of customer accounts and overseeing the monitoring and reporting of sales targets.
• Supervise order management process including AOG and managing regional Customer enquiries.
• Assist customers with AOG requirements in accordance with the company's commitment to timely responses for AOG situations.

Requirements:

• Diploma in Business Administration/Aviation or equivalent.
• At least 2 years of Sales experience in Aerospace industry.
• Proficient in SAP and MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description:

You will be responsible for the operational transaction activities, customers’ enquiries, data maintenance and preparation of reports.

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
• Reconcile cash drawers at the end of your shift, count and package coins and currency
• Provide a high level of customer service, offering answers and assistance with a smile

Job Requirements:

• Possess at least ITE and above
• No prior banking experience required. Preferably with product knowledge of savings account, cash deposits & withdrawals will be an added advantage
• Self-motivated, meticulous and able to multi-task
• Effectively bilingual in English and Chinese language so as to communicate with Chinese-speaking customers
• Proficiency in Microsoft Office
• Job training will be provided
• Candidate shall accept 5.5/6 working days per every week
• Candidate without bank industry experience is also welcomed to apply

Focus Movement is seeking experienced permanent customer service personnel to join their dedicated front desk team on weekends.

REQUIREMENTS:

• Minimum 2 years' customer service experience
• Enjoys client interaction and service oriented
• Detailed, meticulous and able to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Experienced in admin work, good with Microsoft office
• Proficient in written and spoken English
• Saturday and Sunday weekend shift, up to 8 hours/weekend
• Permanent part time and able to start immediately

MAIN JOB SCOPE:

• Attends and replies to client inquiry and booking (face to face, WhatsApp, phone call and email), and payment collection.
• Maintain basic cleanliness and orderliness of the studio
• Ad hoc task as assigned

Thank you for your time, we regret that only shortlisted candidates will be notified.

Job Description

• Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
• Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
• Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
• Meeting with customer regarding planning or optimization of their Infrastructure.
• Establish a "Trusted Advisor" relationship with customers
• Address end user issues on priority related to their desktops / laptops / wireless access points / etc
• Handle any IMAC issues at client location
• Address any networking issues on priority which may affect the Manufacturing function of the customer.
• Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
• Generate network device configurations from Low Level Design templates for highly complex networks.
• Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
• Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
• Lead design workshops/sharing knowledge with the team
• Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
• Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
• Understand existing customer network topology and limitation

Requirements

• Willingness to learn and become engaged in the other domains
• Ability to work effectively in critical situations and exercise independent judgement
• Customer Focused and Team Player mindset
• At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
• Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
• Experience in different Network troubleshooting and automation tools
• Well versed with AMURAA® digital platform is a key requirement.
• Mandatory certifications : CCNA, CCNP,
• Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.

Interested applicants can apply here or email to [email protected]

SERVICE TECHNICIAN (HOME APPLIANCES)

$1,900 to $2,800 per month

Job Description

Servicing & Repair

· Repair, maintenance and test tasks for home appliances

· Providing service and customer support

Requirements

· Working Hours: 5.5 days (Monday – Friday : 08:30am to 05:30pm, Saturday: 08:30am to 12:30pm)

· Relevant working experience

· All ages are welcome to apply

· Able to speak English and Chinese in order to assist and communicate with clients.

· Near Simei (East region)

· Salary will be commensurate based on experience and qualifications.

· Please call 96178475 during office hour if you are interested

We are looking for an Application Support Engineer to join a software solutioning company delivering FinTech Applications.

• Salary package up to $4,200 + AWS + VB (~2 months bonus)
• Gain exposure to the latest web technologies
• Central work location - Hybrid working arrangement

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
• Collaborate with Level 2 technical staff and project managers to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction.

Requirements:

• Qualification in Computer Science or equivalent.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.
• Mandarin is required for business communication needs.

Interested candidates may apply via email to [email protected] (indicating Job ID J43936 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

The Data Verification Specialist will be responsible for performing the Cvent Data Verification for the JAPAC region, ensuring outsourced supplier compliance to internal policies and audit requirements.

Job Description:

• Audits all outsourced billing backup and budgets for in scope meetings.
• Ensure all supporting documents are accurate and uploaded into Cvent
• Reviews program hotel contracts and confirms that all terms and concessions are reflected in final bills.
• Tracks and reports on audit findings and monetary value of lost savings and discrepancies.
• Audit MSA fulfilments, e.g., KPI/ Rate Card / Corporate rate
• Purchase Order Research/Reconciliation
• Maintains frequent external contact with suppliers, and hotels.
• Maintains strict confidentiality of employee, financial and company records
• Other duties as assigned.

Primary Responsibilities

100% - Meeting Operations; Audit the final billing, invoice backup, and budget entries for all meetings in scope for the region. Compare hotel contract terms and concessions to hotel bills, assuring terms and concessions are reflected. Audit final budget summaries and savings capture forms to confirm that both are accurate and entered the client tracking system correctly. Communicate errors to outsourced suppliers, confirm corrections are made, and track corrections. Track discrepancies in the system and provide reports as required.

Preferred Qualifications:

• Experience in Meetings Industry, preferably pharmaceutical meetings is an added advantage
• Strong attention to detail and the ability to work across multiple projects simultaneously.

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is a German MNC, a world market leader manufacturing environmental simulation system with companies in more than 10 countries and close to 3000 employees worldwide.

Reporting to Sales Director, the Sales & Service Manager will need to lead a team and achieve revenue target for the company.

Responsibilities:

Sales Leadership:

• Develop and execute sales strategies to achieve company objectives and revenue targets by maintaining existing, and identify/develop new accounts
• Develop and present solutions to meet customers’ requirements
• Prepare quotations and cost calculations and conduct price and contract negotiation
• Schedule and track orders and ensure timely implementation

Service Operations:

• Oversee day-to-day service operations to ensure efficient and effective service delivery
• Monitor and evaluate service performance metrics, striving for continuous improvement
• Schedule and track service jobs and ensure on-time execution
• Client visitation to promote service products
• Develop customized service solutions and execute comprehensive strategies to increase service sales and market share, aligned with the company's overall business objectives

Forecasting and Reporting:

• Prepare Sales & Service forecasts and reports and analyze data to identify areas for improvement and implement corrective actions
• Update customer and project data in CRM and SharePoint

Customer Relationship Management:

• Build and maintain strong relationships with key clients/partners and potential customers to understand their service needs and provide solutions that surpass their expectations
• Address customer feedback and complaints promptly, ensuring high levels of customer satisfaction and retention.
• Collaborate with other departments to ensure customer satisfaction and retention

Market Analysis:

• Conduct market research to identify trends, opportunities, and potential customers
• Stay informed about competitors and industry developments

Budget Management:

• Meet service sales targets and ensure cost-effective service delivery without compromising quality
• Develop and manage the service department budget effectively

Team Leadership:

• Lead, mentor, and motivate the service team to deliver high-quality service
• Organize training sessions to enhance the team's skills and knowledge
• Define and review service employees’ KPI’s
• Recruit, train, and develop a successful sales service team
• Conduct regular performance evaluations and provide constructive feedback

Quality Assurance:

• Implement and maintain quality assurance processes to ensure service excellence
• Conduct regular audits to assess compliance with service standards
• Evaluate service engineer skill levels and improvements

Process Improvement:

• Identify opportunities for process improvement and implement solutions to enhance efficiency and customer satisfaction
• Collaborate with HQ to streamline cross-functional processes

Requirements:

• Bachelor’s degree in engineering (electrical and/or mechanical), or a related field.
• Proven experience in leading and managing sales/service operations teams with focus on maintenance and on-site service, ideally within a multinational company or a complex organization
• Experience with mechanical refrigeration system is highly desired.
• Familiarity with environmental testing equipment and calibration is advantageous
• Strong understanding of sales strategies, market dynamics, and customer relations
• Proficient in negotiation techniques to reach mutually beneficial agreements
• Strong leadership and team management skills
• Excellent analytical and problem-solving mindset and skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, capable of building rapport with various stakeholders
• Results-oriented with a focus on achieving and exceeding targets
• Openness to travel internationally (for training and management meetings)
• Familiarity with CRM software and other sales-related tools
• Excellent knowledge for MS Office applications, Microsoft 365, Sharepoint, oneDrive and Excel skills

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Duration: 9 Months Contract

Working Hours: Mon to Fri, 830am to 6pm & Fri, 830am to 530pm

Location: Dover & Punggol

Responsibilities:

• Attend to walk-in enquiries, phone calls and emails pertaining to matriculation, credit exemption and course enrolment exercise.
• Assist with filling, scanning of documents as well as data entry
• Verification of application information and documents
• Provide administrative support with regards to matriculation matters
• Correspond and coordinate with prospective students on document submission related matters
• Receive and handle feedback from students & parents
• Answer general enquiries on matriculation matters
• Distribution of student & concession cards
• Any other administrative support duties assigned from time to time

Requirements:

• Diploma or A Level holders with relevant working experience
• Proficient in MS word and excel
• Good communications skills
• Positive working attitude, team player
• Able to multitask and work independently

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R22105467 (Mary Joyce Ong)

• Supervise and lead a team of customer service representatives

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

Job Responsibilities:-

· Attend to all incoming phone calls, enquiries, and deliveries.

· Attend to walk-in students, teachers, parents, visitors and school stakeholders with care and empathy.

· Contact parents of unwell students to be taken home or students who have been absent from school.

· Provide simple first aid to injured/unwell students and maintain the sick bay including first aid supplies.

· Perform administrative tasks using basic Microsoft Office e.g. data entry, preparing documents & presentation materials, calling & engaging with parents for supporting documents etc.

· Any other ad-hoc tasks as assigned by the school.

Experience:-

· At least 1 year’ experience in reception counter/ admin duties in primary school environment.

Qualifications

· GCE “O” levels or equivalent experiences.

· Good communication and inter-personal skills.

· Proficient in MS Office.

Job Description:

Must-Have Skills:

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

Good to have skills:

1. Knowledge of Airline Domain.

2. Knowledge in Splunk & Datadog.

Responsibilities:

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment & release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Primarily responsible for the administrative duties of the banquet service department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.

Responsibilities

• Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Adhering to all banquet standard process and also hotel standard policies and procedures.
• Coordinates function details with banquet, conference planning, and kitchen staff.
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
• Performs other duties as assigned.

Requirements

• Tertiary education in Tourism / Hospitality Management, or F&B Service Management
• At least 2 year of relevant experience in a similar capacity
• Candidates without the relevant experience maybe considered for a junior position
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holidays

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.

Job Description

• Maintain policies and procedures when working with clients and provide appropriate information;
• Be able to understand nature of client issues and resolve them in timely and efficient manner;
• Self motivated and be team player;
• Collaborate with team members on knowledge transfer, procedures and standards;
• Maintain accurate records of daily communications and issues resolve.

Job Requirements

• Min 1 year experience in Desktop Support
• Proficient knowledge of MS Office Suite
• SQL Knowledge & SDLC knowledge added advantage

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Looking for a role that will have a meaningful impact on the IT processes? We are looking for an individual to oversee the Asia IT operations.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We are looking for an IT support resource to provide local support for our offices in Asia. The role will be based in our Singapore office and will provide technical assistance to our staff and act as a liaison between the regional offices and the global IT service functions based in the USA and UK. You will be responsible for triaging and troubleshooting IT problems, installing, and maintaining various IT systems and devices, as well as providing basic training and guidance on IT best practices. As a member of the global IT team you will work closely with colleagues in the USA & UK to ensure alignment and consistency of IT policies and procedures but will need to work with minimal supervision on a day-to-day basis.

What you’ll be doing:

• Provide first and second level IT support to staff via phone, email, or remote access
• Diagnose and resolve hardware and software issues, such as network connectivity, printer problems, laptop issues, virus infections, etc.
• Install, configure, and update IT equipment, such as laptops, tablets, smartphones, etc.
• Assist with IT projects, such as system upgrades, migrations, rollouts, etc.
• Document IT incidents, requests, and solutions in the IT service management system
• Monitor and report on IT performance and security issues
• Provide basic training and educate local staff on IT systems and applications
• Follow and enforce IT policies and procedures, such as password management, data protection, etc.
• Collaborate with the global IT team and external vendors to ensure IT service quality and continuity

Our must-haves:

• Hold a diploma or degree in IT or computer science or equivalent experience.
• Be proficient in English (written and spoken)
• With at least 3 years of experience in IT support or administration
• Have strong knowledge of MS Windows, Microsoft Office, and common IT applications
• Have basic familiarity with network, server, cloud, and security technologies
• Ability to troubleshoot and solve IT problems independently and efficiently
• Excellent communication and interpersonal skills
• Customer-oriented and service-minded attitude
• Willingness to learn new IT skills and technologies
• Flexibility to work on different IT tasks and projects concurrently.
• Availability to occasionally work on-call and outside office hours when needed
• Prior experience of ServiceNow, JIRA and Confluence would be beneficial.
• Prior experience of working in a global organisation across time zones

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

Markel operates throughout the Asia Pacific region from its regional hub in Singapore and from offices in Hong Kong, China, India, Malaysia, Dubai and Australia. Our teams operate as part of Markel’s Wholesale division, working together towards our goal to be one of the world’s best speciality insurers. We work collaboratively both within Wholesale and across the wider Markel organisation, and because we work as one, we are able to create the best solutions possible for our clients, and provide exceptional development opportunities for our staff.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holidays, with the opportunity to buy/sell extra leave
• Private medical and dental cover, life assurance, travel insurance cover as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS