Total 2,429 Customer Service job vacancies in changi road singapore

We are seeking an admin executive for our client, ST Engineering.

Job Title: Executive (NSREC)

Job Description:

1. Provide administrative support to NSREC admin and operations.

2. Working knowledge or proficient in MS Word and Excel.

3. Process oriented and able to work well on data details.

4. Good spoken and written English and other languages if any.

5. Experience with customer services if any.

Job Requirements:

EDUCATION

Diploma.

Fresh graduates can be considered.

SKILLS

Good interpersonal and communication skills with passion for customer service.

Good command of English (written and spoken) is preferred.

IT savvy and familiar with common software.

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Working Location: Central / East / West / North
Salary: $2,390 per month
Able to commit immediately till end September 2024 (Extendable)
Office Hours

Responsibilities:

· Assist customers with their enquiries on schemes and services of the company

· NO SALES INVOLVED

· Training will be provided

Requirements:

· GCE ”O” Level and above

· Preferably with Customer Service experience in the service industry

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

1. Reporting Authority

To report to the management Head

2. Job Functions

• Responsible for the management of the Centre and its environment.
• Responsible for the management and safe custody of residents and staff of the Centre.
• Accountable to the Licensee and Governing Board.
• Responsible for crafting, review of the Standard Operations Procedure and Best Practices in the Centre in accordance to the Standard of Care
• Monitor and work with the team on the execution of Strategic Plan for the Centre.
• Work in close liaison with law enforcement agencies, regulators, welfare committees and other related governmental agencies.
• Review the budgetary needs of the Centre and ensure that the finance is current in its recording and reconciliation in order to provide a good reading of the Centre’s financial position at any given time.
• Be present at Review Committee and Advisory Board meetings to answer queries or clarifications
• Ensure timely submission of reports to internal and external parties (i.e. Ministry, other government agencies).
• Oversees and ensures the smooth running of operations and facilities in the Centre

3. Candidate Requirements

• minimum degree, preferably in social work or psychology, or equivalent qualification/relevant experience
• Min. 5 years of relevant working experience
• Able to perform morning and afternoon shift duties
• Knowledge of basic IT (MS Word, Excel, Access and Powerpoint)
• Good interpersonal and communication (Oral and written) skill
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

4. Work Schedule

• 5 days

5. Location

PERTAPIS Centre for Women & Girls

42 Surin Ave, Singapore 535638

**Disclaimer: Only shortlisted candidates will be notified.

We are seeking a friendly and tech-savvy individual to assist customers in signing up for our new insurance platform. As a Customer Support Assistant, you will provide exceptional support and guidance to ensure a seamless registration process. Additionally, you will address customer queries related to the platform. Comprehensive training on the platform will be provided prior to starting work.

Job Responsibilities

• Assist customers in the specific hospitals in creating accounts and completing the sign up
• Troubleshoot common issues and resolve technical difficulties
• Meet or exceed customer satisfaction in the onboarding process

Requirements

• Excellent communication and interpersonal skills
• Basic familiarity with web-based platforms and different mobile OS
• Friendly, patient and empathetic approach
• Minimum ‘O’ levels qualifications

Working hours: Mondays to Fridays (excluding public holidays); 9am to 6pm

Job Title: Student Care Centre Cleaner

Work type: Full time

Location: Eunos / Circuit Road / Telok Kurau

Work Days: Mon to Fri (8am to 6pm) & One Sat per month (9am to 12:30am)

Salary: $1,400

Responsibilities:

• Maintain the cleanliness and hygiene of the overall centre

• Cleaning classroom, common areas, pantry, doors and furniture

• Washing toilet

• Clearing of rubbish

• Organise pantry supplies

• Assist during lunch and tea break

Interested candidates, you may WhatsApp resume to (65) 80689601. Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

OneLink HR Consultancy Pte. Ltd

Co. Reg. 201313178M│EA Licence. R13C6505 │ EAP Reg. R1328207

About the job

Reporting to the Customer Relations Manager, you will be expected to work with your team of co-workers provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• To create a positive and family-friendly shopping experience for our customers by managing shopping tools and amenities, customer care rooms and Smaland.
• To champion and foster customer-centricity and service excellence in all touchpoints.
• You will collaborate with your stakeholders to coordinate and follow up on customer engagement activities in the store.
• You will work with your manager to manage the daily operations for your team of co-workers including performance management, training and development, succession planning and recruitment.
• Manage issues raised by customers and deliver service improvement in a professional, prompt and positive manner to enhance the customer experience.
• Be knowledgeable on customer experience mapping and analyse CX-related performance indicators for business improvement.
• Work with external service providers and service contracts to provide a positive and efficient shopping experience for all IKEA visitors and customers.

Your profile

• You have a proven experience of at least 3 years in customer service management and in leading a team of co-workers in a retail or customer serviced oriented environment.
• You are customer-centric with the ability to find solutions for customers and operational issues.
• You are a confident decision-maker with strong analytical skills and computer literacy skills.
• You have the energy and drive to deliver with the ability to manage stressful situations.
• You are able to commit to working both AM & PM shifts, weekends and public holidays.

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Role: Production Support Analyst

Job Requisition Number:JR34461

Experience: 3-5 years of relevant experience (L2)

Location: Singapore

Job Objectives:

The Data Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Data warehouse, ETL, BI and Big Data Application Systems. The team is responsible for the production stability of these applications and ensuring ongoing improvements in system availability, supportability & service levels over time. The successful candidate will be working with Business, Support and Development teams to ensure a high-quality service & swift resolution of issues

Key Responsibilities

· Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

· Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

· Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

· Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

· Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

· Participate in BCM activities or infrastructure related upgrade

· Responsible of capacity management. To monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead

· Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements:

· Degree in computer science/engineering or related disciplines.

· Min 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence

· Individual must have working experience in ETL, Data warehouse and various business intelligence tools on Unix/Windows platforms.

· Mandatory Technical skills: Informatica (Infra and data workflow tracing), BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting · Knowledge of ITIL of similar framework will be advantage

· Experiences in Quantexa, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are optional and good advantageous

· Excellent communication, interpersonal and analytical skills

· Excellent knowledge of banking business data across various sectors

· Excellent & proven Incident/Problem Management and organization skills a must

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Role Overview:

As an OutSystems Support Analyst, you will be responsible for both developing and maintaining custom applications built on the OutSystems platform. Your role will encompass the entire application lifecycle, from design and development to testing, deployment, and support. You will work closely with clients and cross-functional teams to ensure the applications meet client requirements and maintain high performance and usability.

Responsibilities:

Application Development:

• Design, develop, and deploy OutSystems applications to meet client requirements.
• Collaborate with the project team to deliver applications on time and within budget.
• Perform unit testing and debugging to ensure applications are error-free.
• Participate in code reviews to maintain high code quality.
• Utilize OutSystems Forge components and follow integration patterns.

Support and Maintenance:

• Work closely with development teams during the transition phase from development to production.
• Monitor and maintain existing OutSystems applications, ensuring they meet performance, security, and scalability standards.
• Troubleshoot and resolve issues related to application functionality, performance, and user experience.
• Provide technical support to end-users to ensure applications function as expected.

Client Interaction and Requirements Gathering:

• Engage with clients to understand their business needs and technical requirements.
• Translate client requirements into technical specifications and design solutions using OutSystems.
• Provide estimates for development efforts and project timelines.

Mobile and Web Solutions:

• Develop solutions that span both mobile and web platforms using OutSystems.
• Ensure seamless integration between mobile and web components.
• Optimize applications for responsive design and cross-device compatibility.

Qualifications:

OutSystems Proficiency:

• Beginner to strong experience in OutSystems development, including creating modules, screens, and logic flows.
• Familiarity with OutSystems Forge components and integration patterns.
• Ability to troubleshoot and debug OutSystems applications effectively.

Technical Skills:

• Understanding of mobile and web application development principles.
• Knowledge of HTML, CSS, JavaScript, and RESTful APIs.

Additional Skills:

1. Beginner proficiency in Build Management, Configuration & Release Management, and Design & Build Enablement is advantageous.

Description:

• Ensure that only authorised staff displaying valid SP Group (“SP”) security passes are permitted to enter the Company’s installation
• Ensure that all items / materials taken out of the TCC are accounted and recorded
• Ensure that the company’s facilities, main and pedestrian gates are closed and locked whenever they are left unattended
• Ensure that photo taking and video filming are not permitted in the premises unless with the approval of at least the relevant Head of Section
• Record all incidents in the Occurrence Book and immediately report all incidents/fire alarms/malfunctioning of CCTV, Fence Intrusion Detection System and Vehicle Crash Barrier System to the company and the Security Command Centre (“SCC”)
• Attend to any incidents/matters/activation of fire alarms with Comms set and execute company’s Standard of Procedure
• Contact the relevant Contact Person/s during an emergency
• To enforce any instructions/directives in connection with CRISIS management such as Severe Acute Respiratory Syndrome, Flu Pandemic or any other matter health related incident as required by the relevant authorities
• Ensure all equipment and keys are accounted for when changing shift
• Comply with all Standard Operation Procedures (SOP) issued by the Company
• Support any other duties as assigned includes tunnel exercise with external parties such as SCDF, EMA, etc
• Check that the entries made by contractors/visitors in the visitor’s logbooks are correct and complete Not allow any unauthorized person, including the Company staff to enter the control room unless approved by the Company
• Operate and monitor RFID system to track all personnel enter/exit tunnels
• Monitor Tunnel SCADA system (similar to Building Monitoring System)
• Perform emergency SOP to guide staff/workers to evacuation out of tunnels
• Monitor and trending data of M&E systems
• Ensure an emergency call-out service is available at all times
• Any other systems and components, which are to monitor but not specifically mentioned in the abovementioned sub-clauses but are within the Contract Area, shall be included in this Contrac

Requirement:

• Singapore Citizens / Permanent Resident only
• Certified to be medically fit.
• Personnel must have Mechanical and Electrical (M&E) engineering experience with some background knowledge of security management.
• Experience in working in commercial control room to monitor M&E and fire system.
• Minimum three (03) years of relevant experiences similar in nature to Tunnel Control Centre will be advantage.
• Able to speak and write in English and familiar with Microsoft Office software.

The Project/Service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and NCS operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

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Role: Enterprise Application Support

Job Requisition Number: JR39236

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, Control M, Shell, Unix scripting

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment.

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, Control M

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

· Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes preferred.

· Familiar with Geneos, Splunk, PGP, SSL

· Knowledgeable with Workday

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details.

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Responsibilites:

• Head of Regional Headquarter for Support Team (HR, ACCOUTING,FINANCE,ADMINISTRTATION,TAX, IT,Organization management) in South East & West Asia
• Leading the regional offices in South East Asia & Oceania Support Team
• Manage the key performance and risk indicators
• Manage and support projects/initiatives/enhancement requests to ensure business and operation requirements, timeline and budget are met
• Identify opportunity to improve administration operations efficiency, productivity and service quality
• Investigate any discrepancies, exceptions and non-compliance, and take prompt action for rectification of any such unusual or exceptional activities
• Ensure administration functions efficiency and manage internal controls.
• Liaise with regional offices to fulfill the regulatory, compliance and business
• Liase with Seoul Headquarter on updates and improvement for all administration functions

Requirements:

• Bachelor degree in relevant field
• Minimum 15 years of relevant experience in Marine, preferably with similar capacity for past 5 years
• Broad and extensive knowledge to address HR, Finance, Accounting, Tax , IT, organization management and local regulatory compliances
• Able to manage overseas regional organisations in South East Asia countries and solve issues arising in the respective offices
• Good understanding of Shipping and Logistic industry
• Strong leadership skill
• Self-driven, dependable and able to take on responsibilities and challenges
• Good execution skill in implementing process and system changes
• Effective communication skills with proficiency in writing and presentations
• Proficient in English and Korean (both written and spoken)
• Strong analytical, systemic and problem solving skills, and possess the ability to deep dive into issues & details
• Able to multi task and work under pressure
• Business travel within short notice

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

You will be responsible for a variety of tasks related to customer service, administrative support, and office management

Responsibilities:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

Requirements:

• Track record for excellent Customer Service
• Good interpersonal and communication skills
• Good command of English (written and spoken)
• IT savvy and familiar with common software
• WSQ certification in customer service is an advantage
  

If you think you meet the above requirements and would like to apply, please send a short cover note and your resume in MS Word format to [email protected] with the following details :

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

EA License No : 06C4642 | EA Reg No : R23118801 Grace Tam

Kindly note that only shortlisted candidates will be notified.

Job Responsibilities:

• Diagnose and repair pumps/motors and machines, including disassembly and reassembly to repair or replace worn or malfunctioning components and consumables.
• Address and resolve customer issues through close interaction, including explaining problem diagnoses and discussing repair options.
• Attend on-site requests and repairs, including on-board vessel services.
• Participate in ongoing training events sponsored by the company to stay up-to-date on the latest technology and repair options.
• Generate inspection and test reports, maintaining proper documentation of all maintenance and repair records.
• Lead in Energy Cylinders repair (training will be provided).

PRIMARY OBJECTIVE:

• Provide quality and efficient customer service at all times
• Ensure accuracy and efficiency are not compromised in cash handling practices
• Comply with the Bank's policy and guidelines in cash handling practices
• Contribute to team effort by accomplishing related results as needed

KEY RESPONSIBILITIES:

Customer Service

• Show confidence in dealing with customers in different situations
• Create a good rapport with customers by providing a positive customer experience at all times
• Manage customers’ expectations by offering the appropriate support and/or solution

Operational

• Manage Singapore Dollars & foreign currencies float effectively and accurately
• Assist Teller to collect Singapore Dollar deposit and cash processing
• Perform Teller duties if the need arises
• Ensure accurate transaction validations are performed
• Maintain accurate daily cash holding balances
• Perform daily check on foreign currency stock holdings
• Other ad hoc duties assigned

Compliance

• Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

Team Work

•  Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the team

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

Job Descriptions

• Oversee the dining room operations, ensuring smooth service and adherence
• Manage reservations and seating arrangements, optimizing table turnover while maintaining a pleasant dining atmosphere.
• Train, supervise, and motivate front-of-house staff, fostering a team-oriented environment.
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Maintain a deep understanding of the menu, including daily specials and wine pairings, to provide informed recommendations to guests.
• Monitor and manage inventory levels of dining room supplies and equipment.
• Ensure compliance with health and safety regulations, maintaining a clean and organized work environment.

Job Requirements

• Good Communication Skills: Strong verbal and written communication abilities, essential for effective interaction with customers and team members.
• Good Energy: Positive and enthusiastic attitude, contributing to a lively and engaging work environment.
• Teamwork: Ability to work collaboratively with others, supporting a cohesive and productive team dynamic.
• Flexibility: Willingness to work in shifts, including weekends, to meet the needs of the business and customers.

Benefits

• Medical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working hours

• 5.5 days work week

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative Field Service Coordination Engineer to be part of our team. You will be a member of our Field Service Management team that provides five-star customer service and promotes this idea throughout the organization. Your main focus area will be to organize service attendances through our global service network, participate on shifts, support engineers while on board following system’s requirements.

• Four-year degree in Computer Engineering/Science, Telecommunications or equivalent
• Experience in customer support
• Cisco Certified Network Associate (CCNA)
• Good understanding of OSI Layer, TCP/IP networking and firewall
• IT skills in the area of Microsoft domain, Storage systems (NAS) 
• Good understanding in networking products and technology such as routing and switching
• Fluent in written and spoken English
• Great communication and teamwork skills

Great to have

• Experience on maritime business and vessel environment
• Microsoft Certifications
• Experience with various Maritime Applications

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer other benefits such as:

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Excellent variety of benefits including private health insurance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a “Great Place to Work” for two consecutive years (2022 and 2023)

The Position

Lead the positioning and execution of Boehringer's Customer Engagement model in line with the Human Pharma Customer Engagement roadmap; ensuring that all operational initiatives deliver measurable impact through valued customer experience whilst maximizing opportunities to feed useful data and information back into the business to drive Boehringer's continued success.
Partner with the TAs - Marketing, Sales, Medical - to achieve business objectives and support global ambitions in with the HPBU Intent; translating marketing and medical led customer plans into seamless, omni-channel activities across online and offline touchpoints.
The role will be part of a joined up Regional HP-Ops leadership team where delivering a customer led approach via cross functional execution is vital to ensuring the value Boehringer Ingelheim delivers commercially and medically.

Tasks & Responsibilities

• Lead team planning, identifying, shaping and delivering a plan that operationalizes NBI's Go-to-Market approach increasing opportunity for brand and medical teams to effectively engage their target audiences.
• Partner with the business to ensure that brand / medical strategies and activities are undertaken in alignment with ASKAN and Global's Customer Experience approach, and that brand objectives and strategies are effectively implemented.
• Evolve our capabilities towards delivering compelling omni channel experiences that meet customer needs and connect touch points (online and offline) to drive differentiation in the market and meet business needs.
• Create a performance-based culture with clear accountability and a sense of urgency for achieving results. Manage, track and report on channel and campaign performance, instilling a clear understanding across the business of where, when, and why success occurs.
• Supervise Centralized HP-Services and 3rd party partner relationships to ensure effective and timely delivery of all requirements.
• Lead and develop an effective Department team that at all levels are able and committed to delivering objectives and to fostering Boehringer’s Values

Requirements

• Bachelor’s degree in relevant discipline
• 7+ years’ experience in the delivery of value across Customer Engagement, Business Analytics, Sales Force Effectiveness, Multichannel Analytics & CRM
• Ability to operationalize strategies, monitor progress, and make necessary adjustments to achieve objectives
• Very strong analytical skills, ability to analyze data from multiple sources and identify insights, themes, operational issues and areas for improvement
• Proven track record of leading projects and leading teams that successfully achieve milestones and deliverables
• Excellent collaboration, problem solving and negotiation skills
• Proven leadership experience, inspirational leader with ability to partner, engage, and influence senior leadership and partners

Responsibilities

• Works together with parents in assessing children’s developmental growth
• Implements centre’s programmes and new initiatives
• Assists teachers in attending to the children’s basic needs

Requirements

• Possess DECCE-T/ L2
• Possess a positive working attitude and have the drive to nurture early learners

Working Hours

• Rotating Shifts
• 5-day work week + 1 Saturday (half day) per month
• Week with a working Saturday: Monday to Friday – 7.5hrs exclude 1 hour lunch break, Saturday – 4.5hrs no lunch
• Week with non-working Saturday: Monday to Friday – 8 to 8.5hrs exclude 1 hour lunch break
• Centre operates from 7am to 7pm (Monday to Friday) and 7am to 2pm (Saturday)

Salary

$3,100 and above (Salary will commensurate with education and experience)

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

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License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150