Total 2,416 Customer Service job vacancies in changi road singapore

Job Summary:

We are seeking a highly experienced and dedicated academic English language teacher to join our team of educators. The ideal candidate will have a passion for teaching and a deep understanding of English language pedagogy.

As a freelance academic English language teacher, you will be responsible for delivering engaging and effective lessons to students of all levels, assessing student progress, and contributing to the ongoing development of the English language curriculum.

Responsibilities:

• Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
• Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
• Collaborate with colleagues to develop and implement effective English language curriculum, including lesson plans, assessments, and materials.
• Participate in professional development activities to continuously improve teaching skills and knowledge of English language pedagogy.
• Maintain accurate and up-to-date records of student progress, attendance, and grades.
• Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.

Requirements & Qualifications:

• A Bachelor's or Master's degree in English language teaching, TESOL, TEFL, TESOL or CELTA required (in lieu of experience).
• At least 1-2 years of teaching experience, preferably in an academic setting.
• Confident in teaching adults primarily but must be able to teach children as well.
• A strong understanding of English language pedagogy, including current best practices and methodologies.
• Experience with curriculum development, lesson planning, and assessment design.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
• Fluency in English with excellent written and verbal communication skills.
• Must be available for morning classes. Willingness to teach evenings and weekend is a plus.

*We regret that only shortlisted candidates will be contacted.

Job Description & Requirements

JOB DESCRIPTION

Are you a passionate sales professional looking for an opportunity to make a difference in the education sector? Are you motivated by achieving sales targets and earning attractive commissions? If so, we have the perfect role for you!

United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and results-driven Education Sales Consultant to join our team. As an Education Sales Consultant at ULC, you will play a pivotal role in connecting with expats and empowering them to achieve their language learning goals.

Responsibilities:

• Proactively reach out to prospective students and their families, both through outbound calls and face-to-face interactions, to understand their language learning needs and goals
• Present and promote our diverse range of language programs, highlighting their unique features and benefits
• Conduct in-depth consultations to assess students' language proficiency levels and recommend suitable courses
• Generate and follow up on leads to achieve individual sales targets and maximize conversion rates
• Provide exceptional customer service throughout the sales process, ensuring a smooth enrollment experience for students
• Collaborate with the Marketing and Admissions teams to develop effective sales strategies and campaigns
• Stay up-to-date with industry trends and competitor offerings to position ULC as the preferred language education provider
• Participate in sales meetings, training sessions, and professional development activities to enhance sales skills and product knowledge

Requirements:

• Proven track record in sales, preferably in the education or language training industry
• Strong negotiation and closing skills, with the ability to meet and exceed sales targets
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele
• Self-motivated and results-oriented, with a passion for driving sales and achieving success
• Ability to work independently as well as part of a team, with strong collaboration skills
• Proficiency in spoken Japanese and proficiency in both written and spoken English, with additional language proficiency considered a plus.
• Experience with Hubspot CRM systems or sales software is an advantage

What We Offer:

• Competitive base salary with an attractive commission structure, rewarding your sales achievements
• Opportunities for career growth and advancement within a rapidly expanding organization
• Ongoing training and professional development programs to enhance your sales skills and knowledge
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices
• Make a positive impact on students' lives and contribute to their language learning journey

Join our dynamic team and embark on an exciting sales career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

Job Description:

United Language Centre (ULC) is seeking a highly experienced and dynamic individual to join us as our CEO. The ideal candidate will have extensive international education, language center management, sales, and team leadership experience. They should possess the ability to lead ULC to new heights in terms of performance.

Responsibilities:

• Developing and executing strategic plans to drive growth and profitability.
• Leading and managing the overall operations of the organization.
• Setting and achieving sales targets while ensuring excellent customer service.
• Building and maintaining strong relationships with stakeholders, including clients, partners, and investors.
• Providing visionary leadership to inspire and motivate the team towards achieving organizational goals.
• Identifying market trends and opportunities to innovate and expand ULC's offerings.
• Ensuring compliance with regulatory requirements and industry standards.
• Implementing effective performance management systems to drive productivity and accountability.
• Managing financial resources effectively to ensure sustainable growth and profitability.
• Representing ULC in industry forums, conferences, and other networking events
• Undertake such other duties as may be assigned.

Requirements:

• Minimum of 10 years of experience in senior management positions, preferably in the education or language center industry.
• Proven track record of driving business growth and achieving sales targets.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional strategic planning and execution abilities.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Extensive knowledge of international education trends and best practices.
• Ability to adapt to a fast-paced and dynamic environment.
• Experience in leading and managing multicultural teams.
• Strong business acumen and financial management skills.
• Bachelor's degree in a relevant field; MBA or equivalent qualification preferred.
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

• Competitive base salary paired with an appealing commission structure, acknowledging and rewarding business achievements.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Continuous training and professional development programs designed to enhance your leadership skills and knowledge.
• Collaborative and supportive work environment that fosters teamwork and the exchange of best practices.
• Opportunity to make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting leadership career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Summary

The Operations function is responsible for all of the material handling processes from the point of delivery of product through to receipt by the customer ensuring that customer service, quality, and business requirements are met to the highest standards.

Customer Stock Controller will be responsible for scanning and replenishing parts at customer sites to ensure stock availability targets are achieved, providing the interface at the customer site operations to maintain customer service levels.

Job Responsibilities:

• Scan and replenish bins at customer sites to ensure availability target levels are maintained and customer delivery is not impacted.
• Maintain the current storage mediums and set up new bin locations to the agreed company standards.
• Adhere to specified customer quality requirements and ensure the physical integrity of the product is maintained.
• Action urgent stock requirements to the agreed timescales when on call; on duty to adhere to contractual requirements and ensure customer build output is not impacted.
• Be the first point of contact on-site for customer issues and attend site meetings when required to obtain customer data to ensure stock availability levels and customer service levels are maintained.
• Action the setting up of storage locations and mediums to ensure they adhere to the agreed company standards.
• Participation in improvement activities department/company level to enhance business performance.
• Perform cycle count as planned to maintain the stock integrity at customer site.
• Undertake other duties and tasks that may be allocated that are appropriate to the job.

Job Requirements:

• Minimum GCE'O' Level or equivalent
• Relevant warehouse / logistics experience
• Good communiction skills
• Good attention to details
• Standard level of numeracy and literacy skills
• Basic computer literacy skills
• Computer and Microsoft experience will be a plus

Onsite Support Engineer (L2)

Requirements:

• Degree/Diploma in IT or Equivalent
• Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
• Clear understanding and experience in handling End Point Computers and IOT Devices
• Good understanding of Client Server Architecture
• Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
• Experience in Disc Encryption, Application Security, and Endpoint security at client level.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Basic understanding of Active Directory.
• Incident and Change Request support to users.
• Find solution for unseen IT related issues and documentation as SOP.
• Experienced handling large excel files with Vlook-up, pivot etc.
• Experienced in collaborating and managing vendor support.
• Excellent communication and interpersonal skills

Interested Applicants please forward your updated profile to [email protected]

Our client is in the business of aerospace industry. They are currently seeking for Customer Relationship Representative who will be responsible to create and retain customer loyalty and preference by establishing rapport with the customer, administering customer-focused programs, and processing orders in an efficient and accurate manner.

JOB DIMENSION (SCOPE)

• Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities.
• Manage all post-order administration activities (i.e. date changes, quantity changes, expedites, etc.), review open order reports and proactively resolve order holds for the successful delivery of products and services according to customer needs.
• Collaborate closely with other sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes.
• Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.
• Perform other tasks and projects as required to meet customer and organizational needs.

JOB REQUIREMENTS

• At least 3 up to 4 years of relevant working experience interfacing directly with customers in a B2B sales or service environment.
• Commercially driven and customer-oriented person
• Proficiency with ERP software and Salesforce or similar CRM applications
• Reliable, amicable, and professional team player, driven to provide outstanding service to customers
• Strong verbal, written and interpersonal skills sufficient to write business correspondence and to converse professionally with customers, vendors, and internal personal
• Detail oriented with strong organization and time management skills.
• Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Ang Mo Kio), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

>Help managers complete daily tasks

>Understand each department daily processes and goals

>Provide administrative support

>Help managers in evaluating performance

>Keep track of business revenue

>Following all company regulations, and health and safety

codes.

>Observing and learning from experienced staff members.

Admin/Secretarial, Customer Service, Personal Care/ Beauty,

Sales / Retail

Other non-tertiary or general post-secondary qualifications / IB/ High School Diploma

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Level

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

CONTRACT JOBS!

(25 Mar 2024 to 26 May 2024)

TEMP INVIGILATOR / EXAM ADMIN OFFICER X 55 NOS.

SINGAPOREANS/PRs ONLY

(Salary: $10.00/hour)

LOCATIONS

CLEMENTI ROAD (Beside Ngee Ann Polytechnic)

JOB DESCRIPTION

• We need help with exam logistics and safety measure control.
• Deployed for exam invigilation duties, sort scripts, and pack scripts when needed.

WORKING HOURS

Reporting times and working times:

• Daily schedule: 8.30 8.30am to 5.30
• I will be rostered to work till 10.30
• (ONLY IF REQUIRED): On certain weekdays during exam period from April 15 to April 26, 2024

Hourly Rate

Normal Hourly rate: $10.00 per hour

Overtime rate : $15.00 per hour (After 40.5 hours per week)

JOB REQUIREMENTS

• Minimum of 1 year of relevant experience.
• GCE ‘N’ / ‘O’ Level, Diploma / Degree
• Team Player

Interested applicants, please email detailed resume to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to [email protected]

OR

For more details, please call at 6333 0052

Mondays to Fridays

9.00am–5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License No. 09C4937 / R1102931

• A first degree in Management Studies, Business, Marketing, or any other related discipline
• Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
• Ability to effectively work with a team
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
• Possession of interpersonal skills to be able to relate cordially with different classes of people
• Ability to handle stress well
• Ability to listen and pay attention to details
• Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
• Possess a pleasant and clear speaking voice, coupled with a fluency in English
• He/she must be highly motivated
• He/she should be open minded and enthusiastic towards excellence
• Possess a fair knowledge on how to use the computer system and its basic application
• Ability to be thorough and extremely analytical
• Possess flexibility and ability to effectively perform multiple functions at a time
• Ability to work on sundays and public holidays
• welling to work long hours
• working experiences in Halal Restaurant min of 5 years

BreakFast at Fluffy’s Boutique Pet Hotel & Grooming (BFF) is a leading hotel in Singapore for Canine friends. A leading provider in Pet Care, BFF offers boarding, daycare and grooming in an immaculate and impressive establishment. The expert team at BFF also provides dietary, training and behaviour advice and offers basic medical care, supplements and care products.

BFF seeks a General Manager to develop new standards of quality care and quality service, in line with today’s higher client expectations and needs, and to improve and oversee operations, business development, finance and HR.

The General Manager reports directly to the Director.

Responsibilities

1. Design and Implement new Quality Management Strategy, System and SOPs, which include:

• Quality policy, quality planning and assurance and quality control
• Stakeholder responsibilities to processes, products and services
• Operation and Service Excellence above across all functions of the hotel business
• Quality Customer Service for Client Retention
• Quality Service Marketing and Social Media Management to attract new clients
• Communicating offline and online our quality promise and capabilities to clients
• Staff Professional Development with new Key Performance Indicators (KPIs) incorporated into Appraisal System

2. Oversee day-to-day operations

• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Ensure all staff are skilled & knowledgeable in dog handling, care and emergencies
• Evaluate and improve operations and financial performance
• Ensure staff follows health and safety regulations
• Direct the employee assessment process
• Prepare regular reports for upper management
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

3. Live In the Hotel

• As a 24/7, Open Concept Pet Hotel, a daily night shift duty staffer is required. The GM is required to fill this role and live in the hotel to maintain a close watch over our guests.
• As a live-in manager, he will ensure the safety, rest, medical care, cleanliness, husbandry, meals, morning & night walks, and housekeeping matters are carried out as required.
• Complete the days accounts, and the next days appointments, staff scheduling, accounts and operations report and analysis.

Requirements and Skills

• Must have work experience in the Animal Care & Husbandry
• Proven knowledge in animal nutrition, healthcare and medical care for puppy and geriatic animals
• Good knowledge in animal behaviour and training for various breeds
• Problem-solving aptitude
• Must be reliable, pleasant and possess speed and empathy
• Minimum Diploma in Hospitality

Job Type: Full-time

Salary: Negotiable

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers (2017). Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Prepare the restaurant for opening and closing
• Dress the tables with the correct number of place settings, including crockery, silverware, glasses, and napkins.
• Maintain restaurant's overall cleanliness at all times
• Readily stand by at the pass, pick up dishes which are ready to be presented to the guest
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs.
• Assisting station-in-charge to ensure that all guests’ needs are met, and to detail tables in between courses.
• Refresh the table with finesse once guests have finished their starters and main course (each course)
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher and other cleaning duties

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

Job Description

• The person is responsible for communicating with the customers/distributors on the solution needs and after-sales needs.
• The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
• Generate and review sales quotations,order processing and invoicing.
• Review customer sales orders,proposals, purchase orders, and related information.
• Preparation of documents for sales operations, customer-related reports to management, sales and customersas required.
• Generate price list for sales team,based on information from principals.
• Monitor & update sales team with relevant information from principals.
• Effectively engage with external customers, suppliers, financiers andinternal colleagues including shipping,finance, technical, service, sales andmarketing, as required.
• Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

• 2-years of relevant working experience in a manufacturing environment.
• Excellent communication andinterpersonal skills.
• Able to multi-task and work with minimal supervision.

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

As a Transformation Centre of Excellence Lead, you will lead a team of agile, lean, and innovation specialists to continuously inspire and improve the organisation's capabilities and drive the organisation's and people's transformation journey. This role will work closely with divisional stakeholders, CSuites and HR departments to implement change initiatives and transformation frameworks across the organisation's agile, lean and innovation capabilities.

Responsibilities

• Lead change frameworks across agile, lean and innovation thinking, such as design thinking, customer identification, cross-functional synthesis and horizon thinking, among other frameworks
• Identify key metrics for tracking change management initiatives and report them for management alignment to drive organisational success
• Support the Head of Innovation and New Business Models to drive ideations and validations for new digital and innovation revenue streams with the capacity for regional growth
• Develop and coach the team and representatives across the organisation on the principles of agile, lean and innovation thinking; practices shall be divided and curated for the hierarchy within the organisation
• Identify opportunities for lean and agile to achieve cost savings efficiency throughout the organisation
• Reinforce change culture through programmes, events and policies; facilitation of such programmes and events will be required
• Be the change management lead for the organisation

Requirements

• An experienced and dynamic change management lead with at least 6-8 years experience
• At least 5-7 years of experience handling senior stakeholders
• Hands-on knowledge of agile, lean and innovation principles
• Experience managing a team with multiple project timelines
• Interest in innovation across industries and experience working with technology and startups
• Strong communication, interpersonal and presentation skills with the ability to engage and influence stakeholders at all levels

Job Description:

1. Prepare work packages and ensure spare availability prior to work commencement.
2. Prepare work packages and provide support to technical crew.
3. Liaise with technical crew and various departments to ensure smooth and timely completion of planned tasks.
4. Perform data input and analysis.
5. Plan and track monthly programs for completion.
6. Answer customer queries.
7. Any other duties required

Requirements:

1. Min NITEC or Diploma holder in Aerospace Engineering or equivalent
2. Preferably with at least 1 years of relevant working experience in aviation or related industry
3. Basic computer skill required
4. Knowledge of SAP will be an advantage
5. Comfortable with 12 hours rotating shift work arrangement

Brief description of the Restaurant

Chill Out Vietnamese-style at Little Saigon

Adorned with classic Vietnamese lanterns in navy blue and a playful splash of yellow amidst the warm dark-wooden setting, Little Saigon is as beautifully mesmerizing as it is welcoming. Embrace the alluringly sexy mood while you savour modern Vietnamese cuisine, sip wicked cocktails, and slither sensually to the intoxicating music by its live bands daily, all in Little Saigon by the riverside in Clarke Quay.

Job Descriptions

• Greet customers
• Taking of orders and serve food and beverages with a consistently positive and helpful attitude
• Answering questions about the menu and other promotions.
• Cashiering duties
• Ensure outlet cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors.
• Handle guests’ concerns and queries professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance.

Job Requirements

• No requirement

Working hours

• Sun-Thurs 5pm-1.30am / PH, Fri and Sat 5pm-2.30am

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.

As the Angel - The Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!

What you will be doing

• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Deliver onboarding training and provide support to our clients

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Previsous experience in Early Education would be plus
• This role requires the person to be able to deliver training in Chinese to our clients

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop ground breaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

Your Responsibilities

This role will provide team leadership for End User Compute team members and requires both hands-on delivery of support and responsibility for overseeing delivery of support across regional locations. The job split is as follows:

• End User Computing Support (Weight 60%) – Resolve incidents and action requests for end user computers, computer peripherals and phones.
• Networking and Data Centre Teams Support (Weight 10%) – Provide in-country assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support
• Project Support (Weight 10%) – Provide in-country support for the execution of projects.
• Leadership (Weight 20%) - Overseeing delivery of support in all [country/region] locations and managing those Support Delivery team members based in Singapore, Philippines, Japan etc.

Your Profile

• 5+ years working experience in support of end user hardware and software
• ITIL certification preferred
• Experience in using a ticketing tool for managing incidents and requests
• Setting up computers, computer peripherals and phone handset on end user desks
• Computer management in Active Directory
• Imaging computers with a standard operating environment (SOE)
• Installing software
• Configuring printers and installing printer drivers
• Basic configuration of Windows 10 and 11 operating environments
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
• Proficient in using Apple iOS devices such as iPhones and iPads
• Installing network and server equipment in racks (hardware only)
• Patching network cables to switches
• Interfacing with vendors for the procurement of hardware or requesting support
• Providing IT advice and training to end users in line with company guidelines, policy and standards
• Supervising and coaching team members

Role: Customer Technical Support Engineer

Work Location: Yishun (need to travel within Singapore)

Job Scope:

• Providing technical support on both hardware and software for products such as library system / equipment at clients’ locations islandwide
• Work with Engineers / professionals in the implementation, testing and user acceptance of products
• Conduct regular inspection, analysis and troubleshooting of systems and equipment including running tests and interpretating results / recommending effective solutions or recommendations
• Sourcing / negotiation with suppliers for parts and clients on replacements
• Writing of reports including conducting basic user guides, safety regulation and preventive maintenance plans
• Be the point of contact for all faults raised, logging and attending to the issues within stipulated timeline
• Any other tasks as assigned

Requirement:

• Nitec / Diploma / Degree in IT / Electrical / Mechanical / Mechatronics / Engineering related field of studies
• Proficiency in IT technical skills and resourceful in solving technical issues
• Customer focused and a good team player with a high level of responsibility and commitment
• Willing to be on standby due to operations needs

Interested candidates, you may WhatsApp resume to (65) 89157155 or email [email protected] for application processing.

Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

OneLink HR Consultancy Pte. Ltd / Tay Yeow Ling

Co. Reg. 201313178M│ EA Reg. R1328207

Hiring for Bugis Junction

Timing between 11am-4pm ( Negotiable)

No need to take orders.

Hiring service staff to assist beverage making,food serving and table clearing.

Able to read and converse simple English.

Standing working environment.

Have a Positive and Willing to learn attitude.

Meals and uniform provided.

Training provided.

Duties

· Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.

· Answer all incoming calls promptly and effectively in an efficient and professional manner.

· Document all calls and actions taken into system ensuring that all updates and amendments are accurate.

· Follow through and take ownership on all queries from customer where possible.

· Work towards KPI set by Leader.

· Able to work unsupervised and maintain professionalism.

· Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.

· Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

· 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred

· Min. Nitec in office administration

· Experience with Microsoft Office and able to demonstrate diligence and meticulous traits

· Possess customer centric qualities

· Good interpersonal & phone communication skills.

· Bilingual in English and Mandarin (due to high volume of Mandarin speaking account holders)

· Able to commence work on short notice

· Strong understanding how subscriber life cycle works

· Passion in learning new skills, product, technical knowledge

· Shows tenacity in finishing, especially in the face of resistance

· Pursues everything with energy, drive, and a need to finish

· Strong team player with strong teamwork capability

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Location: 36 Purvis Street (Nearest Mrt : Bugis / City Hall)

Working Days : 5 days (Mon to Fri)

Working Time: 2 Shifts，9.30am to 6.30pm / 2pm to 10pm

Company Profile:

We are a company focusing on stock software analysis and software course learning, with a strong technical research and development team and an excellent sales team. We provide comprehensive stock software solutions and professional stock software course training, have served hundreds of customers, and have been highly praised by customers.

Key responsibilities:

• Improve and organize customer information.
• Timely answer customers’ questions, and remind customer to renew or upgrade products.
• Arrange one to one teaching, coach software operation for new customers.
• Provide specific training according to the learning situation of clients to help them improve their investment level.
• Establish good cooperative relationship with customers.
• Simple video editing skill.

Requirements:

• Diploma in any relevant fields.
• At least 1 year of relevant work experience. We also are open to considering candidates who are new to the workforce and eager to learn and grow with us.
• Excellent communication and interpersonal skills
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and ability to maintain accuracy under pressure.
• Proficient in MS Office and other relevant software.

Employee Compensation and Benefits:

• We offer competitive salary and benefits packages, as well as opportunities for career development and advancement within our organization.
• Entitled for the stipulated public holidays.
• Free learning of stock investment professional technical knowledge and practical skills.
• Free use of internationally advanced smart share investment software without alternative products.
• Provide free training and enjoy the opportunity to learn and improve with the company's lecturers.

If you are inexperienced but love to learn and are interested in the stock market and the financial industry, you are welcome to join us.