Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Field Support Engineer.This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description:

• The job position is located at our customer site and performed in 24x7 rotating shifts as planned. Administration, support and maintain production system and ensure their high availability, service level agreements and customer satisfaction. Perform system integration related tasks, such as installation, testing, analyse and troubleshooting to draw conclusions to the project team.

Main Responsibilities: 

• Support Level 1 & Service tasks 
• Ensure customer satisfaction in maintenance and support 
• Analyse, Troubleshoot, solve assigned tickets by the Team lead. 
• Formalize corrective action plans or local workaround within the SLA 
• Solve or escalate the analysis to the Level 2 support 
• Communicate regularly to keep the customer informed on the progress 
• Maintain components of IT infra and backend, including Hardware and Software  Replacements of Hardware/Endpoint equipment when faulty. 
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission. 
• Perform Preventive maintenance of servers and wide range of endpoint devices.  Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc., 
• Perform OS Patching, Anti-virus update, security patching. 
• Assist in Change/Service request deployment and testing.

SKILLS/QUALIFICATIONS

Qualifications 

• Diploma or Certification in Information Technologies related fields.

Skills & Experience

• Minimum of 1-2 years of post-education IT work experience required. 
• Working knowledge on Windows Desktop Operating Systems thru Windows 10  Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook. 
• Experience with call tracking / ticket management system, Autotask preferred 
• Experience with Managed Services, IT Integration and/or Consulting experience a plus 
• Basic Configuration and Administration of PC and Laptops will be a plus.

Abilities: 

• Must be able to work independently and/or in a team environment 
• Ability to deliver valuable and professional IT services to external clients 
• Time management and organizational skills to efficiently complete assigned tasks
• Good communication skills to ensure successful resolution to client issues 
• Ability to interact professionally with a diverse group of colleagues and clients 
• Ability to work on site at client locations with respect to client’s work environment & staff 
• Capable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients 
• Provide excellent communication with client while on site assuring superior client service

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: varra Chaitanya

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Koble is a fast-rising smart home solutions provider.

As our Smart Home Sales Specialist, you will get the unique opportunity to direct the business development of Koble's smart home solution.

Being our smart home sales specialist, you will learn to tailor home automation devices according to a homeowner's family needs. Equipped with smart home knowledge, you are the front person communicating to homeowners on how smart home brings unprecedented convenience and comfort to them.

As part of project management, you will be liaising with various stakeholders in the home renovation industry to incorporate smart home solution in a new house. You will understand how to provide a fuss-free and functional smart home transformation experience and enjoy the fulfilment of giving homeowners unprecedented convenience, comfort, and security.

Applicants must display a high level of integrity and empathy. You should be able to communicate effectively with teammates and with customers across different social identities. Applicants must also have a high level of self-awareness and is able to recognise his own strengths/weaknesses. Other than that, you must be able to display high learning agility.

We are also looking for a leader who is able to convince people through the influencing tactics of logical, emotional, or cooperative appeals, all done authentically and transparently.

Be part of a team that transform homes into a fully functional and beneficial smart home!

Commitment: Full Time

Working hours: 5 days including weekends 10-7pm or 6 days 10-6pm

Remuneration: Basic $3,000 - $3,500 + Comms

In-bound sales; no cold call required

Responsibilities

• Installing computer hardware and software.
• Troubleshooting basic network and software issues.
• Active Directory, o365 and SharePoint administration.
• Train staff on computer, system and cyber security.
• Fixing hardware, software, CCTV and network issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Perform assets, Inventory, and deployment (hardware and software) management
• Liaise with IT vendors to ensure cost-effective, timely quality service delivery
• Support and troubleshoot any IT related problem
• Provide day-to-day IT support operations and ad-hoc duties when assigned
• Weekly reports and meeting with the Head of HR and Admin to discuss system needs/projects/outstanding matters
• Implement and maintain the computer systems so they are compliant with the organization’s guidelines or SOP (Standards Operating Procedure).
• Install, configure, and test operating systems, application software, and system management tools
• Take proper security measures for the systems.
• Ensure that all installed systems and infrastructure are managed and monitored on an ongoing basis.

Qualifications

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Field Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Shift: 24x7 rotating

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of
• services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint,
• workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

Required:

Qualifications

• Diploma or Certification in Information Technologies related fields.

Skills & Experience

• Minimum of 1-2 years of post-education IT work experience required.
• Working knowledge on Windows Desktop Operating Systems thru Windows 10
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Experience with call tracking / ticket management system, Autotask preferred
• Experience with Managed Services, IT Integration and/or Consulting experience a plus
• Basic Configuration and Administration of PC and Laptops will be a plus.

Abilities:

• Must be able to work independently and/or in a team environment
• Ability to deliver valuable and professional IT services to external clients
• Time management and organizational skills to efficiently complete assigned tasks
• Good communication skills to ensure successful resolution to client issues
• Ability to interact professionally with a diverse group of colleagues and clients
• Ability to work on site at client locations with respect to client’s work environment & staff
• Capable of maintaining a calm cool composure even when navigating challenging situations
• and frustrated clients
• Provide excellent communication with client while on site assuring superior client service

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Nishant Pawar

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Opportunity

The candidate is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities. This candidate will also be tasked to take on and be accountable for keys maintenance activities, including providing the required project support from start to completion of various project stages.

Responsibilities:

• Assist team manager in managing day-to-day maintenance operation.
• Perform off site survey with clients to capture essential requirements.
• Re-engineer the systems through analysing and identifying areas for modifications/ enhancements.
• Provide solutions to resolve and/or integrate multiple platforms and hardware, e.g., CCTV, security card access.
• Compile operation manuals and liaising with principal suppliers and maintenance teams on performance of systems on site.
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care departments.
• Support maintenance on testing and commissioning by drafting specific tests and commissioning plans and rectification of systems’ faults.
• Resolve complex technical system issues and coordinate with both internal teams and external vendors /sub-contractors to meet client’s requirements.
• Provide guidance to junior engineers by providing hands-on training and guidance.
• Take on and be accountable for all system faults rectification and provide the required support to team members from start to full resolution stage.
• Support ad-hoc mini project planning, scheduling, and executing the delivery of projects within timeline and client’s expectations.
• Coordinate with internal resources and third parties/vendors, e.g. Sub- Contractors/Suppliers.
• Ensure all system faults are resolved within the required
• Ensure that all works are executed in accordance with approved requirements.
• Create and maintain comprehensive operational manual, including maintenance SOP.
• Perform safety and risk management for all works on site.
• Able to perform 24x7 standby duties to support maintenance and project teams when required.
• Any other duties that may be assigned.

Requirements:

• Preferably a Diploma in Electrical/Electronics/Engineering.
• 3 - 5 years of relevant job experience in similar fields.
• Solid technical knowledge related to ELV works and telecommunication infrastructures.
• Strong interpersonal, customer management and communication skills.
• A good team player with the ability to multi-task.
• Excellent written and verbal communication skills.
• Excellent team player with the ability to meet tight project timeline and system resolution

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Field Support Engineer . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SUMMARY

• The job position is located at our customer site and performed in 24x7 rotating shifts as planned.
• Administration, support and maintain production system and ensure their high availability, service
• level agreements and customer satisfaction.
• Perform system integration related tasks, such as installation, testing, analyse and troubleshooting
• to draw conclusions to the project team.

MAIN RESPONSIBILITIES

Main Responsibilities:

•  Support Level 1 & Service tasks
•  Ensure customer satisfaction in maintenance and support
•  Analyse, Troubleshoot, solve assigned tickets by the Team lead.
•  Formalize corrective action plans or local workaround within the SLA
•  Solve or escalate the analysis to the Level 2 support
•  Communicate regularly to keep the customer informed on the progress
•  Maintain components of IT infra and backend, including Hardware and Software
•  Replacements of Hardware/Endpoint equipment when faulty.
•  Perform site administration activities – Regular health checks on endpoints, Regular restart of
• services, monthly report submission.
•  Perform Preventive maintenance of servers and wide range of endpoint devices.
•  Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint,
• workstation, servers etc.,
•  Perform OS Patching, Anti-virus update, security patching.
•  Assist in Change/Service request deployment and testing.

SKILLS/QUALIFICATIONS

Qualifications

•  Diploma or Certification in Information Technologies related fields.

Skills & Experience

•  Minimum of 1-2 years of post-education IT work experience required.
•  Working knowledge on Windows Desktop Operating Systems thru Windows 10
•  Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
•  Experience with call tracking / ticket management system, Autotask preferred
•  Experience with Managed Services, IT Integration and/or Consulting experience a plus
•  Basic Configuration and Administration of PC and Laptops will be a plus.

Abilities:

•  Must be able to work independently and/or in a team environment
•  Ability to deliver valuable and professional IT services to external clients
•  Time management and organizational skills to efficiently complete assigned tasks
•  Good communication skills to ensure successful resolution to client issues
•  Ability to interact professionally with a diverse group of colleagues and clients
•  Ability to work on site at client locations with respect to client’s work environment & staff
•  Capable of maintaining a calm cool composure even when navigating challenging situations
• and frustrated clients
•  Provide excellent communication with client while on site assuring superior client service

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Jyotsana Madnani

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

Responsibilities:

• Coordinate customer service activities, including managing daily customer service calls and emails, and contacting Lucky Draw winners (if applicable).
• Periodically update LED messages at petrol stations.
• Assist with administrative tasks such as member card management and SPC voucher printing.
• Support SPC voucher procurement, department procurement, and other procurement needs for the service stations.
• Coordinate courier services.
• Oversee pest control coordination.
• Perform other duties as assigned.

Requirements:

• A-Level or Diploma preferred.
• At least 1 year of working experience in admin/customer service support.
• Ability to handle customer service issues and liaise with various internal and external stakeholders.
• Strong interpersonal skills.
• A good team player with a positive working attitude.

Working Hours: 9:00 AM – 6:00 PM, 5 working days

Contract Duration: 15 Sep 2024 – 14 Jan 2025 (Non-Renewable)

Key Responsibilities:

1. Monitor mailbox for incoming support requests and inquiries.

2. Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.

3. Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues.

4. Monitor and observe system alerts or out of the normal system behaviours.

5. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.

6. Manage the life cycle of incident tickets from creation, update, escalation to closure.

Required Skills and Qualifications:

• Proven experience in a helpdesk or technical support role.
• Strong communication skills and ability to interact effectively with both technical and non-technical users.
• Familiarity with helpdesk software and ticketing systems.
• Basic understanding of IT infrastructure and troubleshooting techniques.

Looking for meticulous persons who wish to join us, in the death trade as an administrative assistant to help support us in serving bereaved families in times of need.

Responsibilities:

Job Duties

• Data entry
• Editing of notice and photo
• Printing of collaterals
• Replying to family texts as and when possible
• Doing up invoices and chasing of payments when needed
• Perform administrative duties such as filing, data entry, scanning, sorting /compiling of documents, and etc..
• To assist in all other ad-hoc administration matters as and when required.

Requirements

• Computer literacy (Microsoft Office Skills - Words, Excel, PowerPoint) and use of Google Drive.
• Good communication and interpersonal skills.
• Willing to learn and be proactive in work.
• Able to multitask and work independently.
• Prior experience as an office administrator, office assistant or relevant role would be an advantage.
• Preferably able to start immediately or within a short notice.
• Prior experience in accounting roles is an added advantage.
• Familiarity with Adobe Photoshop, Canva or other editing tools is also an added advantage.
• Class 3 driving license is an added advantage.

Others:

Please send your resume via whatsapp to +65 9489 2424

Only shortlisted candidates will be contacted.

To find out more about us and what we do, visit our website at https://www.singaporefuneralservices.sg/

** No prior experience needed! :)

As a CS/Admin Assoc, you will learn various skills as you work closely with the customers of our brand and the Business Development team, being the first point of contact between the company and all the customers we link-up with daily, while also managing administrative roles within the office.

• Extension of the brand persona through messages sent over multiple communication channels
• Truly understand our customer's needs to provide them the best options and value for their requirements

We’re looking for an individual with a strong drive to learn and to contribute to the team and brand. You should also be very proactive, able to adapt quickly, juggle multiple tasks and be unafraid of voicing your opinions in our fast-paced and dynamic working environment.

Roles & Responsibilities:

• Handle customer walk-ins at the Pronto Arigato Service Centre
• Main bridge between the customers and the repair team
• Ensure timely updates provided to all their customers regarding the devices they have sent in for repair
• Ensuring items in inventory are kept above reorder levels
• Weekly inventory count

Details:

Working Hours: Tuesday-Saturday, 1030am-730pm

Location: Pronto Arigato Service Centre, Paya Lebar Square, #13-09

Starting Remuneration: $2,300-$2,900

Expected Start Date: Soonest

Job Types: Full-time, Permanent

Key Responsibilities:

1. Monitor mailbox for incoming support requests and inquiries.

2. Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.

3. Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues.

4. Monitor and observe system alerts or out of the normal system behaviours.

5. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.

6. Manage the life cycle of incident tickets from creation, update, escalation to closure.

Required Skills and Qualifications:

• Proven experience in a helpdesk or technical support role.

• Strong communication skills and ability to interact effectively with both technical and non-technical users.

• Familiarity with helpdesk software and ticketing systems.

• Basic understanding of IT infrastructure and troubleshooting techniques.

• Possess a Diploma or Degree preferably in Engineering or Information Technology.

Responsibilities

• Take charge of drivers and cargo hand / delivery assistants
• To feedback on any safety violations or discipline by drivers to the Operations HOD
• Plan, schedule, organise and assign jobs daily
• Constant communications with drivers to ensure given jobs is completed
• Liaise and co-ordinate with Customer on any problem pertaining to the job
• To report any cargo damage and traffic accident to Operations HOD
• Assist the Operations HOD to investigate incidents/accidents promptly
• To effectively plan, use appropriate vehicle and equipment and check all company asset/equipment are in good hands
• Assist the Operations HOD to monitor servicing/inspection/maintenance schedule of the department's vehicles and arrange accordingly
• Escalate and report any delivery abnormality & cargo discrepancy to immediate superior
• Constant and close monitoring of all deliveries and collections
• Attend to customer's phone calls during/after office hours
• Assist the Operations HOD in replying to daily customer operational queries and requests
• To perform any other tasks assigned by Operations Supervisor/HOD

Requirements

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Logistics / Transportation / Operations or equivalent
• At least 1 year of experience in the deployment of drivers for trucking/loose cargo jobs
• Strong understanding of land transportation regulations, routes, and logistical considerations in Singapore
• Candidates with Class 3 Driving License will be advantageous
• Good communication and interpersonal skills, with the ability to interact effectively with all drivers and customers
• Analytical, with excellent problem-solving and organizational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications and Google Sheet

Japanese established company, location is at CBD Area!

Job Description: 

- Communicate with our customers and business partners to solve engine troubles by email and phone.

- Create a quotation and sales related reports. 

- Issue invoices and deliver the invoices to customers. 

- Key in the information in internal system. 

- Understand products, services and the customers’ demands to become a bridge between the customers and business partners.  - Visit customers to have a meeting for any type of negotiations for our services. 

- Follow up with customers for quotations and payments.

Requirements:

- Minimum 2 years’ job experience within relevant Machinery fields. 

- Candidate must be able to independently manage their time and tasks. 

- Excellent communication skills, initiative-taking to inspire a team & be a good team player. 

- Strong commitment to safety/compliance procedures are needed. 

- Business level of Japanese language proficiency at speaking and writing to consult with Japanese speaking customers, suppliers, and Japan head-quarter.(Requirement qualification: JLPT 2) -  - Business level of English language proficiency at speaking and writing to consult with Japanese and English-speaking customers.  Familiarity with Microsoft products.

Job Scope:

* Cashiering, issue of tickets, glove, etc

* Attend to customer enquiries & all front desk duties

* Daily use of POS system & general admin duties

* Filing & stock inventory

* Schedulling of lane/lessons booking

* Must be willing to work shfit and weekends

Job Responsibilities:

• Handle vehicle sales (NEW AND USED BIKES)
• Handle short-term and long-term rental activities including handing / taking over bikes for QC checks, photo taking of vehicle conditions, etc…
• Attend the handing over process of bikes to customers.
• Follow up on production / new vehicle preparation activities
• Any other ad-hoc duties assigned by the Manager.

Requirements:

• Preferably have Class 2B license
• Basic experience / knowledge in motorcycle accessories
• Customer-oriented / outgoing personality
• Team player

Looking for candidates available to work on weekdays and Saturdays

Job Types: Full-time, Permanent

Pay: $1,800.00 - $4,500.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Flexible schedule
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• Sales: 1 year (Preferred)

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

- Work closely with team members to ensure timely execution of ongoing projects.

- Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

- Standby for emergencies and critical support requests after regular work hours.

- Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

- Provide technical support across the company.

- Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

- Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

- Assist in IT inventory management and monitoring data backups.

- Assist in IT administrations including paperwork & documentations.

– Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Job Description & Requirements

Responsibilities

Overseeing the laundry process, drawing up a delivery schedule.

Ensure efficiency & performance are met or exceeded.

Track competencies of subordinates & provide leadership & development as required to achieve objectives.

Evaluating existing processes and identifying areas for improvement.

Determining problem resolutions and implementing improvements.

Developing and implementing cost-saving measures and quality control systems.

Ensuring processes, equipment, comply with safety standards and legal regulations.

Maintaining research and activity documentation and preparing reports.

Evaluate manufacturing processes based on quality criteria, such as efficiency and speed

Study process and machine requirements

Organize and manage workflows and resources

Develop & track improvement in reduction of planned OT hours.

Coordinate set up & implement standard operating procedure for all operations.

Requirements

Possess at least Degree in Engineering or related field of Manufacturing

Minimum 8 years of manufacturing supervision skills preferred with high level of technical expertise and knowledge of manufacturing processes

Proficiency in Microsoft Office (eg. Excel, Word, Powerpoint)

Effective problem identification and solution skills,

Excellent communication skills, both verbal and written.

Strong organization and management skills.

Strong analytical thinker, proactive and flexibility in their approach to work

Commitment to health and safety standards and environmental regulations

Excellent communication skills to build key relationships with your team and other department

Ability to work under pressure and meet deadlines

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

• Manage large amounts of incoming calls
• Scheduling of work and coordinating with workers.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Have experience working in air-conditioning sector
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Min. GCE O Level

Job Responsibilities:

• Sales support in preparing quotations and proposals
• Coordinate sales and purchase orders, manage lead time
• Manage stock inventory
• Receive payments, issue reminders and follow-up on outstanding account
• Prepare sales report and ageing report
• Ad-hoc sales support duties
• Excellent Career Advancement, AWS, Bonus, Holidays

Requirements:

• Proficient in Microsoft office & computer skills.
• Interest in Administrative tasks & Sales related matters
• Possess a keen to learn attitude and is a team player
• Fresh Graduates are welcome to apply

The Centre Leader leads in forming strategic plans and structures. These foster care, trust, mentoring, constant learning and collaborating on all aspects of teaching. As a mentor, he/she inspires learning and curriculum. He/She guides them in carrying out holistic curriculum. He/She creates frameworks for partnerships with people involved with the Centre. He/She is tasked to run Centre operations. He/She must abide by industry rules. He/She leads in setting up and upholding the centre’s mission, vision and values. He/She must also oversee the well-being of staff.
~ Develop staff via proper human resource management.
~ Develop team leaders via capability development and coaching.
~ Drive centre’s initiatives, processes and look into business plans.
~ Drive the design and review of teaching and learning methods.
~ Encourage staff participation in teams.
~ Guide staff to enhance caring and trusting relationships with children.
~ Lead in adding the core values of early childhood education within courses of study at the centre.
~ Lead in making plans to partner with the families and community.
~ Lead team leaders to create business and management plans.
~ Lead workplace interaction and review processes.
~ Manage planning of resources.
~ Promote an interest in learning by designing suitable courses of study at the centre.
~ Set up a culture of constant learning.
~ Set up a culture of professionalism.
~ Set up health, safety and hygiene standards.
~ Set up processes to look into the safety of children.
~ Set up processes to support a culture of mentoring.
~ Solve problems and make decisions at a managerial level.
~ Uphold the vision, mission and values of the centre.
~ Work with the Lead Teacher to set up proper learning environments.

Responsibilities:

• Communicate with overseas office/agents/shipping line/customers
• Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
• Ensure proper coordination of all shipments
• Monitor and resolve and follow up closely with customers on any disputes cases.
• Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
• Perform other duties as assigned

Requirements:

• Min ‘O’ Level
• Proficiency in MS office
• Meticulous, good interpersonal skills, team player and positive work attitudes
• Able to work in fast paced environment.
• High stress tolerance
• Works well under pressures/deadlines
• Ability to work effectively, independently and in a Team environment.
• Excellent verbal and written communication skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Chai Chee Nursing Home
• Jurong West Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Job Title: Technical Support Analyst

Job Purpose

To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to StarHub business, Managed Service customers and wholesale customers for StarHub diverse suite of products and services with excellent knowledge in products, processes, and systems.

Responsibilities
• Deliver helpdesk support for the Mobile, TV, Cloud Computing, StarHub Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers.
• Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.
• Take ownership of the assigned cases and conduct full and thorough diagnostics and escalate to the appropriate team if required.
• Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction.
• Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.
• Ensure all technical issues are progressed and cleared within agreed SLA, including the need to escalate to other internal and external teams where appropriate.

Requirements

Qualification

• Bachelor’s degree or Diploma in Computer Engineering, Computer Studies, IT or equivalent.
• Some experience in the people and service industry.

Specific Skills

• Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies.
• Good listener with excellent interpersonal and communication skills.
• Customer focused with a strong analytical problem-solving mind.
• Ability to multi-task.
• The ability to communicate and liaise effectively with the customers including internal and external stakeholders.
• Familiar with OSI Model and TCP/IP including knowledge in Service Provider technologies.
• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• CCNA certification or equivalent is preferred but not required.
• ITIL certification will be advantageous.
• Experienced in troubleshooting and resolving WAN, LAN, WLAN network issues.
• Experienced in network monitoring tools such as Solarwinds Orion and MRTG Tools will be advantageous.

This position reports to the Head of the Centre of Labour Information and Analytics (CLIA) and works closely with internal stakeholders and external partners on Rewards, HR surveys and HR consulting projects. The candidate is expected to have interest in the domain areas of manpower, labour and HR.

Responsibilities

1. Research, monitor and interpret economic, labour and HR trends and information
2. Design and conduct surveys, collect and analyse salary, benefits and other Manpower/HR data with the aim of providing valuable insights to HR leaders.
3. Plan and execute HR projects along areas of salary benchmarking, benefits review, employee engagement and other talent management programmes.
4. Strengthen employers’ policy position on workplace and workforce issues using a data driven approach.
5. Execute commercial Manpower/HR consultancy projects
6. Support content and delivery of workshops, events and seminars

Job Requirements

1. Degree with a major in HR, Economics, Business or other related disciplines
2. Fresh graduates are welcome to apply; Designation / Salary to commensurate with experience
3. Team player with a growth mindset, meticulous and have a keen eye to details
4. Good written and verbal communication skills
5. Experience in the use of Excel, SPSS and survey technologies would be advantageous.

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.