Total 2,090 Customer Service job vacancies in d19 serangoon garden hougang sengkang punggol

We are looking for a Sales Coordinator to join our sales team! In this role, you will play a vital role in supporting the sales department by handling various administrative tasks, ensuring smooth operations, and contributing to achieving sales targets.

Responsibilities:

• Process and submit daily sales orders, promotional forms, listing forms, and price increase forms accurately and efficiently.
• Update ordering forms as needed to reflect any changes to customer orders.
• Process GWP (Gift With Purchase) forms for approval.
• Process product exchange forms if necessary.
• Manage customer returns, ensuring a smooth and efficient process.
• Coordinate promoter schedules with the Senior Promoter Executive to ensure sufficient daily manpower at sales outlets.
• Liaise with the Marketing team to obtain high-resolution product pictures for the sales team as and when required.
• Liaise with Marketing and Warehouse teams for roadshow and atrium matters.
• Assist the Head of Sales in tracking and generating daily sales reports, including sales figures and trade expenses.
• Compile competitor newspaper advertisements for market analysis.
• Consolidate photos of competitor and company displays received from merchandisers.

Qualifications:

• Preferably of 1-2 years of experience in a sales admin or sales coordinator or any related role.
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Bonus Points:

• Experience in the retail industry
• Strong analytical skills.

Overview:

Our healthcare client is looking for Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

Job Description:

• Oversee Contact Centre operations for 24/7 system readiness
• Ensure staff deliver timely and professional responses across all channels
• Optimize resource allocation to manage inquiries effectively
• Monitor processes with performance indicators and conduct trend analysis
• Facilitate information dissemination, issue escalation, and resolution
• Collaborate with stakeholders to improve service levels
• Provide leadership, motivation, guidance, and training to staff
• Develop individual development plans for staff training and skill enhancement
• Foster open communication between staff and management
• Support recruitment and retention efforts
• Lead quality improvement projects
• Drive changes to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare / Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

• Provide Home Based Nursing Services
• Conduct Caregiver training
• Perform biopsychosocial and environmental assessments to identify strengths and needs of clients, families and/or caregivers.
• Plan, develop and evaluate person-centred nursing care plans with considerations of client's needs and preference. Communicate care plans and address the concerns from patient and family.
• Implement and evaluate care interventions(s) e.g. wound care, medication management, continence care,; ensuring at all times:
• Practice safety and infection control precautionary measures.
• Manage patient workload through timely planning and scheduling based on the client's needs. Utilise workforce optimiser to actualise the planned visits.
• Build therapeutic relationships and empower the clients, families and/or caregivers for self- management through health promotion, caregivers training and motivational techniques.
• Coordinate with multidisciplinary team for care integration and transition
• Initiate emergency protocols when necessary.
• Discuss / escalate to Supervisor and/or Care team on any problems encountered in patient's condition and/or in the handling of patients and/or care-givers/family members.
• Develop discharge plan and refer patients to other service provider to transit care.
• Supervise the work of the Enrolled Nurses in his/her zone, as well as nursing students on clinical attachment to achieve their learning objectives.
• Perform visits during Emergency Nursing Services for normal and extended hours.
• Maintain timely and accurate documentation of patients' condition and care given.
• Collect correct fees by checking the subsidized status of patients, issue receipt and submit the collection in a timely and accurate manner.
• Facilitate application of healthcare financial scheme such as Senior Mobility Funds when appropriate.
• Comply with guidelines and policies to ensure client confidentiality and personal data protection.
• Keep abreast of new technology and nursing knowledge through reflection on practice and continuous professional development.
• Facilitate Advance Care Planning (ACP) discussions with client and/or family and/or caregiver and ensure proper documentation.
• Facilitate grief and bereavement support and after care to the bereaved family and / or caregiver and staff.
• Support phone calls in rotating shifts duty including weekends and Public Holidays.
• Support quality audit to maintain and improve standards of care.
• Assist the (Senior) Nurse Manager and/or Nurse Clinician to improve, facilitate and implement changes within the home nursing work processes.
• Assist in committee/workgroup activities as directed by (Senior) Nurse Manager and/or Nurse Clinician.

• Registered Nurse with the Singapore Nursing Board
• Degree in Nursing and/or Advanced Diploma in Palliative Care or other specialty preferred.
• Minimum 3 years' experience working in working in acute hospital setting and/or community hospital setting.
• Possess good communication skills to establish therapeutic relationship that fosters optimal quality patient care.
• Able to make clinical judgements regarding patient care with minimal guidance.

We are seeking a motivated Administrative Executive to join our team in Singapore.

Job Description

● Ensuring the smooth operation of the company’s digital investment platform by:

○ Processing investor’s withdrawal request

○ Attending to investor’s emails/calls about investment and other related matters

○ Report and resolve any platform’s technical issue with the IT team

● Prepare monthly monthly, quarter, and annual submissions to MAS

● Liaising with outsourced compliance consultant to ensure legal compliance with government regulations

● Liaising with the corporate secretarial firm on all company secretarial-related matters

● Maintaining company records on directorship, shareholding and company secretary

● Assist in other administrative matters as required, including corporate documents/letters filing and document submission to relevant external parties

● Provides ad hoc support around the office as needed.

Requirements:

● Strong verbal and written communication skills

● Ability to multitask, organised, meticulous and resourceful.

● Proficient in MS Office applications including Excel, Word, and PowerPoint

● Ability to handle confidential information professionally and discreetly.

● Candidates with a bachelor’s degree business or finance are preferred.

Permanent part time clinic assistant wanted

Previous experience preferred

Able to handle computers

Bilingual in English and Chinese

Assist / chaperone male Dr in examinations or procedures

pick, pack and dispense medicine

cashiering, schedule appointments

take vital measurements such as ht, wt, BMI, eyesight and record in computer

perform inventory check and simple cleaning duties

O level and above

Singaporeans or PR only

Send resume and contact details to [email protected] or whatspp 07502028

We are looking for IT Support Engineers who possess a strong understanding of fundamental IT concepts, proficiency in operating systems like Linux and Windows, expertise in hardware management, and outstanding problem-solving abilities.

This position entails monitoring and maintaining the functionality of company computer systems, which includes installing and configuring hardware and software, as well as troubleshooting technical issues.

Essential Skills:

1) Proficiency in hardware installation/troubleshooting, including resolving memory issues, display problems, HDD installation/replacement, etc..

2) OS installation including various versions of Windows and Linux.

Demonstrate the ability to work well with others :

· the ability to work well with others.

· Knowledge of computer operating systems, hardware, and software.

· analytical thinking skills.

· Knowledge of engineering science and technology.

· to be thorough and pay attention to detail.

· customer service skills.

· excellent verbal communication skills.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Includes the below but not limited to :

• Handle phone and email enquiries on Admissions matters. • Provide support to parents’ enquiries.
• Manage all letters and correspondences received and routed to respective departments.
• Prepares students attendance and reports of absences on a daily basis.
• Greeting visitors in a courteous and friendly manner and assisting them for their purpose of visit.
• Handling entire reception area during normal work hours and school events.
• Managing all inbound calls on the board line in an efficient manner.
• Support operations team with managing IT equipment like projectors/ display screens, photocopier, fax etc.

Senior Deskside Support Engineer (VIP Support)

We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• With more than 6 years of IT deskside support and solid experiences in providing VIP support both onsite and remote
• A good team player.
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written English communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

About the job

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.

RESPONSIBILITIES & TASKS:

Client Relationship Management:

• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.

Strategic Account Planning:

• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.

Customer Success Advocacy:

• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.

Provide the right training sessions to induce more customers’ usage:

• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualify, pursue and close large-scale new services businesses and drive successful renewal.

• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Account Management team, Services Delivery team, & Professional Services team, etc.

REQUIREMENTS:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
• Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 4 Dover Road, Singapore 130004

The role of R&D Associate is to support the development of new products and technologies bases on relevant consumer insights for the global personal care liquids vertical.

The R&D Associate will work on Innovation projects for the personal care R&D team which is focused on designing and executing the innovation pipeline for Dettol and putting the consumer at heart in building and creating our ideas and formulas.

Responsibilities:

· Work with matrix team to identify relevant consumer insights and ensure they are at the forefront to develop formulas, new products, and technologies in support of brand initiatives.

· Lead key projects through the feasibility process as R&D representative.

· Work cross-functionally and be R&D lead on project teams to achieve key milestones and objectives.

· Collaborate with Marketing, Packaging, and Consumer Insights team to develop, define and design studies to help progress projects to build out our portfolio.

· Lead and advance multiple projects through front-end product development.

· Foster strategic growth in innovation processes and systems across team and organization.

· Develop consumer focused technical product strategies to support product development and short-term and long-term innovation.

· Foster personal development growth with continuous coaching and feedback on career development as per the Corporate Core Values.

· Deliver projects to launch on time, within the budget and to the appropriate performance standards,

· Responsible to ensure all required technical work is performed on time and according to the required standards, performing the required lab work and providing guidance to assistants /technicians if applicable.

· Ensure the quality & safety standards are met within the lab. Work on ways to enhance the lab capabilities.

· Builds detailed consumer & technical knowledge of respective areas of the product portfolio/ technologies and leverage this within day-to-day activities.

· Work with outside suppliers/teams to help deliver pipeline needs.

Requirements:

· Educated to Masters/Degree level (Chemistry, pharmacy, chemical engineering or other relevant science)

· Minimum 3 years of R&D experience with a proven track record of delivery.

· Experience of working in cosmetic formulation environment is desirable.

· Strong technical background in personal care formulation and processing.

· Strong interpersonal skills and willingness to work in a cross functional including marketing, supply, procurement, regulatory, clinical and legal team.

Job Description/ Responsibilities:

1. To be part of the team responsible for application system development, Interface Development, Database maintenance and support.

2. This role requires proper Software Development Life Cycle knowledge and practice: requirements gathering, analysis, design, development, testing, implementation, and maintenance.

3. In addition1. To be part of the team responsible for application system development, maintenance and support.

Leading the team:

· To be able to provide the IT team members guidance on technical matters, such as development best practices, help resolve issues, and ensure proper coding standards.

· To be able to make recommendation to the IT Management team on solutions to problems raised by the business units.

· To be able to communicate effectively, in verbal and written form, with team members, the business units, and the IT Management.

· To identify and recommend system enhancements and process improvements to the Management.

· To learn support/learns PowerBuilder applications, Non-Power Builder applications such as Java/PHP ones, and lead the team in web development as well.

Application Development:

· To understand and gather new business requirements, and either incorporate them to the current applications, or to develop new ones based on these requirements.

· To design and propose enhancements based on new user requirements.

· To supervise and imparting knowledge to IT team members where needed. To perform quality assurance and testing of newly developed functionalities.

· To ensure that projects and assigned tasks are completed on time and on target.

· To provide timely status updates and progress reports during various phases of the development. To train internal and external users on newly developed function and features.

Integrating Elite IT systems with external parties:

· To propose and developing e-solutions for integration and working with business units to secure customer's acceptance

· To work coherently with other team members and business units to manage the implementation progress and to ensure timely delivery

· To provide detailed programming specifica tions, test plans and program documentation for new projects and new developments.

· To provide timely status updates and progress reports during various phases of the development.

Application Support:

· To provide training to internal users on system usage.

· To provide technical support for all in-house developed applications systems when necessary.

· To understand users' requirements and proposing effective solutions and improvements in support of the various business units

· To be prepared to provide technical support after standard office hours, as well as on tl1e weekend, when necessary.

Database and Application administration:

· To carry out version control of source code

· To ensure up-to-date and proper backup of source code

· To ensure proper documentation of systems, including procedures and user manuals relating to the developed application systems

· To administer the various databases with minimum downtime To ensure proper backup & recovery procedures

· To grant relevant access privileges to application users

· To monitor growth of databases & ensure sufficient disk space is available at all times To ensure the batch jobs run successfully as scheduled

· To ensure housekeeping of history logs & reports

· To ensure the data patches are applied with proper auditing

· To comply with all IT procedures and instructions while carrying out IT related tasks, this role also involves the Database maintenance, enhancement and support of systems that had been developed and deployed.

Job Requirement:

· Minimum 8 years of IT work experience with at least 3 years of Project management experience

. Leadership for implementing IT Projects

· Strong Project Management Skills

· Strong Communication Skills in verbal and written to design process

· Good analytical skills

· Good organization and planning skills

· Capability to handle several projects in same time

The Key Account Sales Executive assists the Managing Director with the formulation and implementation of strategic sales planning.

He/She contributes to the Sales Team to achieve corporate sales targets.

Job Responsibilities:

• Develop and maintain new accounts through various sales propecting.
• Formulate and implement strategic Sales Plan and align Sales Team to achieve targeted goals.
• Manage and sustain business relationships with existing accounts (HORECA)
• Establish feasibility analysis of promotional activities through appropriate market research tools.
• Prepare sales proposals and quotations to customers needs and demand.
• Provide timely market updates in management and department meetings.
• Perform other ad. hoc duties as per required.

Job Requirements:

• Bachelor's Degree or at least Diploma in Business, Marketing or any relevant field.
• Minimum 3 years of relevant work experiences in Foods Service, FMCG.
• Familiar with Meat products will be advantage.
• Sales and Target Driven, highly motivated with initiative.
• Good Interpersonal Skills together will good communication skills (both written and verbal).
• Good Computer and problem solving skills.
• With Class 3 Driving License.
• Workplace at pasir panjang road (near to MRT)

We are looking for a Beauty Manager to be responsible for our day to day operations.

Beauty Manager responsibilities include supervising staffs, scheduling shifts, handling customer queries, promoting our services and keeping updated product records.

Have beautician experienced.

Interested please call 90288349 or email your Curriculum vitae to:

[email protected]

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

• We are a “Great Place to Work”
• Shuttle bus services from designated pick up point
• Transport allowance available

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• PC literate, proficient in MS Office
• Strong customer service and good telecommunication skills
• Able to perform multiple tasks and work independently
• Able to handle English and Korean speaking customer (in order to provide pro-active feedback to English and Korean speaking customer to ensure that the committed ETA is respected)
• Able to work shifts and/or on weekends/public holidays
• Shuttle bus services from designated pick up point.

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

We are seeking a Customer Service Specialist to join our team and serve as our company's frontline representative. The ideal candidate will possess excellent communication skills, a strong customer-centric mindset, and a passion for delivering exceptional service.

As a Customer Service Specialist, you will be crucial in ensuring exceptional customer experiences for our clients in the Marine and Oil and gas sectors. From order initiation to delivery, you will be the main point of contact, addressing inquiries, providing product information, and ensuring seamless transactions.

Responsibilities:

• Serve as the primary point of contact for customer inquiries.
• Respond promptly to customer inquiries with professionalism, courtesy, and accuracy.
• Assist customers in selecting the appropriate PPE products based on their needs and requirements.
• Process orders, returns, and exchanges efficiently and accurately.
• Provide product information, pricing, and availability to customers as needed.
• Address customer complaints, concerns, and feedback promptly and effectively, striving for resolution and customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Stay updated on product knowledge, industry trends, and company policies to address customer inquiries and provide effective assistance.
• Identify opportunities for process improvements and contribute to initiatives to enhance the overall customer experience.

Qualifications:

• Bachelor's degree or any equivalent. additional education or certification in customer service is a plus.
• Previous experience in customer service, preferably in a similar industry or environment.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional problem-solving abilities and a customer-centric mindset.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and order processing.
• A positive attitude, patience, and empathy when interacting with customers.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

Join our team and be part of our mission to deliver high-quality PPE products and outstanding customer service to our valued customers.

Senior Deskside Support Engineer (VIP Support)

We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• With more than 6 years of IT deskside support and solid experiences in providing VIP support both onsite and remote
• A good team player.
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written English communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

TASKS & RESPONSIBILITIES

• Answer and transfer phone calls
• Attend to visitors and advise visiting parties accordingly
• Manage meeting room bookings & schedules
• Receive and distribute incoming mails. Arranage outgoing mails by courier service
• Travel related: flight and hotel booking, visa application, transports arrangement, travel insurance purchase
• Verify invoices and submit payment requests for phone bills, petrol, credit card, printer, courier, etc.
• Order stationeries and replenish pantry supplies
• Manage office facilities (aircon service, lights, water dispenser, etc.)
• Handle printings (name card, Tialoc stickers, envelope, shirt, customised arch files, etc.)
• Send occasion gifts for staffs' newborn, hospitalization and wreath
• Support any other administrative duties as requested

REQUIREMENTS

• Candidate must possess at least GCE “O” level or equivalent qualification
• Good communication and organization skills
• Strong skills in travel arrangements
• Basic computing skills

About us

• Friendly working environment
• Centre open only on Mon-Fri (not open on Sat)
• Location: Clementi Central (Walking distance from Clementi MRT Station)

Job Description

• Work with the Centre Manager and peers in planning and delivering programme to infants (up to 18 months old)
• Conduct lessons in accordance to company's and ECDA's policies, guidelines and framework
• Prepare age-appropriate teaching-aids
• Create and set up a safe, pleasant, conducive and engaging environment
• Evaluate and document student's progress development and address individual child’s developmental needs
• Undertake operational duties in compliance to industry regulations
• Conduct routine care for children
• Build and maintain good relationships with parents
• Any other duties assigned to you from time to time by the Centre Manager

Key Requirements

• Applicable to Singapore Citizens and Singapore Permanent Residents
• Minimum WSQ Higher Certificate in Infant Care (WSQ HCIC)
• Both experienced teachers and fresh graduates are welcome
• Passionate, creative and inspiring individuals with positive energy
• Excellent communication skills
• Able to work independently and as a team player

Interested candidates may email your updated resumes with latest photograph, employment history, educational qualification, preferred working location, earliest start date and expected salary to [email protected].