Total 8,562 Customer Service job vacancies in d21 upper bukit timah clementi park ulu pandan

Key Responsibilities:

• Oversee the full procurement lifecycle, including supplier selection, cost evaluation, stock control, contract negotiations, and order processing.
• Facilitate procurement activities with suppliers and internal stakeholders to ensure a seamless supply chain.
• Collect and analyze data on supplier performance to identify improvement areas and suggest actionable recommendations.
• Obtain and assess feedback on the efficiency and effectiveness of current sourcing strategies, highlighting issues for managerial attention.
• Maintain comprehensive procurement databases and records, ensuring accurate and up-to-date documentation in the procurement management system.
• Keep detailed records of supplier information, agreements, and performance metrics.
• Monitor supplier compliance with delivery schedules and product specifications, ensuring timely and high-quality deliveries.
• Collaborate with internal departments such as finance, sales, and operations to address and resolve procurement-related issues and concerns.
• Perform additional operational duties as assigned to support the procurement function.

Requirements:

• A diploma or degree in Business Administration, Supply Chain Management, or a related field.
• A minimum of 3 years of purchasing-related experience, with a preference for experience in the healthcare sector.
• Strong analytical skills with the ability to conduct cost analysis and evaluate supplier performance.
• Excellent negotiation skills and experience in contract management.
• Proficient in using procurement management systems and maintaining detailed documentation.
• Effective communication and collaboration skills to work with suppliers and internal stakeholders.
• Strong problem-solving abilities to address and resolve procurement issues efficiently.
• Attention to detail and organizational skills to manage multiple tasks and priorities.

Working days & hours: Mon-Fri 8:30am-5:30pm | OT to be paid if work on Sat (not compulsory)

Salary: Basic: $1,600 - $2,000 + Allowance + AWS + Variable Bonus

Gross Monthly Salary: min. $2,200

Working Location: Pasir Ris

Job Scope:

• Perform abatement system (scrubber)
• Preventive Maintenance service on-site.
• Provide Corrective Maintenance & troubleshooting on-site.
• Perform equipment installation, part change.
• Provide service reports on assigned task.
• Working environment - clean room or subfab in semiconductor factory.

Job Requirement:

• Higher Nitec certificate: Preferably in electrical, mechanical or technical background.
• Training provided.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Working Location: Monday @ Amtech Building (Sin Ming Road), Tuesday to Friday (Airport)
• Working days: Monday to Friday (may be required to work on weekends and/or Public Holidays)
• Working Time: 9am to 6pm
• Salary Range: S$2,500 to S$3,000

Job Description

• Process designated e-commerce platforms daily incoming transactions, documents and records using our in-house system. Support the end-to-end fulfillment of online orders and related process on a daily basis.
• Coordinate with logistics partners to ensure timely and accurate delivery of customer orders.
• Handle customer inquiries and resolve issues related to orders, shipments and returns in a professional and timely manner.
• Maintain accurate records of orders, shipments and inventory using in-house system.
• Other administrative duties, ad-hoc tasks projects as assigned.

Job Requirements

• Experience with online order fulfillment processes
• Basic computer skills such as data entry and email communication

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Being in the healthcare industry, "PEOPLE" has always been the greatest asset in our organisation. We work hard to provide a happy, harmonious and family-oriented working environment. We strive to offer the best staff benefits, welfare and training programmes to all our employees.

In our continuous effort to provide quality and accessible dental healthcare to our patients, we are seeking highly committed, motivated and dynamic individuals to join our big family.

Responsibilities

• Full Time needed at established practices islandwide.
• General Dental Practitioner, Endodontist, Orthodontist, Periodontist, Prosthodontist, Paedodontist, Oral Surgeon.
• Flexi-working hour.
• Attractive remuneration package.
• Large patient pool.

Being in the healthcare industry, "PEOPLE" has always been the greatest asset in our organisation. We work hard to provide a happy, harmonious and family-oriented working environment. We strive to offer the best staff benefits, welfare and training programmes to all our employees.

In our continuous effort to provide quality and accessible dental healthcare to our patients, we are seeking highly committed, motivated and dynamic individuals to join our big family.

Responsibilities

• Full Time needed at established practices islandwide.
• General Dental Practitioner, Endodontist, Orthodontist, Periodontist, Prosthodontist, Paedodontist, Oral Surgeon.
• Flexi-working hour.
• Attractive remuneration package.
• Large patient pool.

• Raise incidents, service request and change request for related IT service and Mobile devices,and its reporting
• Undertake change coordinator role to route Incidents/SR/CR to relevant parties
• Follow-up of Incidents/SR/CR raised till closure
• Renew and update maintenance and service contracts info
• Identify and apply measures to ensure appropriate actions are taken during onboarding and off
• boarding process of users
• Perform review of user accounts reports and submission
• Consolidate data for security report submission
• Provide ad-hoc report when required
• Manage VoIP admin matters like assigning extension numbers
• Respond promptly to requests raised by requestors
• Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors

Salt is looking to hire a Support Specialist (Japanese Speaking) for a Social Media Client on a yearly renewable contract role.

Job Scope :

• Provide technical support to product administrators via a ticket management system while respecting committed SLAs
• Effectively communicate with customers across multiple channels; correspondence, live chat, screen sharing and phone support
• Troubleshoot, isolate, reproduce, investigate and log customer issues while utilizing internal engineering level technical tools
• Collaborate with multidisciplinary teams such as engineering and product to ensure swift resolution and customer satisfaction
• Handle multiple simultaneous investigations with an average ticket load of 20-25 per day
• Perform escalation management on call duties.

Requirement:

• Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM
• Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)
• Self-managing with the ability to problem solve and provide effective solutions with minimal supervision
• Capability to absorb high volumes of information across multiple resources (technical documentation and product information)
• Demonstrated ability to work with a sense of urgency and prioritize between 20-25 complex tickets daily based on customer impact and SLAs
• You will be supporting Japanese speaking customers hence fluency in japanese is essential.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected]alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

The Centre for Outbreak Preparedness (“COP”) at Duke-NUS was launched in June 2022, with a vision to enhance regional health security across Asia - with major focus on supporting low-and-middle income countries across the region. A key pillar of COP’s efforts is to support the Asia Pathogen Genomics Initiative (“Asia PGI”) which was established to enhance genomic pathogen surveillance in 14 countries in Asia, and accelerate the new tool development to enhance outbreak response capacity. This includes novel technologies such as genomic sequencing, diagnostics, new therapeutics and vaccines. Key work-streams include developing guidance to accelerate approval of innovations; supporting industry and national distributors on issues of procurement, supply and distribution; facilitating links with regional global market shaping efforts to improve affordability; and examining policy/regulatory/legal frameworks to address national and regional challenges.

The position of a Research Fellow at COP will contribute to a new initiative – the Asia PGI Strategy Think Tank developed to support countries around key policy, regulatory, procurement and legal issues. Duke-NUS partners include the Centre of Regulatory Excellence at Duke-NUS, the Centre for Global Health Law at NUS, Singapore-based manufacturers and global and regional partners. The focus areas of the Strategy Think Tank include health policy and planning, responding to emerging procurement and regulatory challenges supporting the development of legal frameworks that foster health security.

The key responsibilities for the Research Fellow will include but not limited to:-

• Work with COP, related Duke-NUS and Singapore-based institutions and regional and global partners to ensure work-streams align with existing global/regional initiatives are accomplished in an effective and efficient manner, and adhering to all legislative, policy, procedural and scientific guidelines.
• Be involved with the work-streams of the Strategy Think Tank across 14 countries in Asia.
• Be involved in collaborative efforts with national, regional and global stakeholders and managing timelines for key outputs and deliverables.
• Work with COP to conduct policy reviews, qualitative interviews, syntheses of legal and regulatory frameworks and related content development
• Compile country case-studies and synthesize emerging lessons
• Perform other related duties incidental to the work described herein.

Job Requirements

• Possess a PhD degree and/or post-graduate medical degree with at least 3 years of relevant research experience and training.
• Possess technical understanding of health policy and issues related to global health.
• Have experience in supporting capacity development/training efforts.
• Able to contribute to multiple projects efficiently.
• Able to maintain a professional demeanour and high level of comfort working with high-profile stakeholders from government, industry, academia, institutions, NGOs, multilateral organisations, at local/regional/international levels.
• Posses strong writing and critical thinking skills, as well as good communication and presentation skills.

We regret that only shortlisted candidates will be notified.

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Singlife is a leading homegrown financial services company offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

First announced in September 2020 and valued at S$3.2 billion, the merger of Aviva Singapore and Singlife was the largest insurance deal in Singapore then and created one of the largest homegrown financial services companies in the republic.

Key Responsibilities:

• Conduct thorough due diligence on new and existing accounts, and clients to ensure compliance with regulatory requirements and internal policies
• Analyze and verify client information, documentation and financial transactions
• Identify and highlight any potential fraudulent transactions and inconsistencies
• Handle questions and provide support to internal and external counterparties, including agent banks
• Process client documentation, ensuring all necessary information is accurately captured and recorded
• Facilitate the submission of trades, ensuring timely and accurate execution
• Archive client documentation and trade records systematically and securely
• Reconcile monies and ensure all transactions are accurately reflected in client records
• Prepare and submit various administrative documents as required
• Assist in identifying areas of process improvement and implementing best practices
• Perform any ad hoc duties assigned, contributing to the overall efficiency and effectiveness of the department

Key Decisions Within the Role:

• Decisions/escalations are to be made on timely basis to ensure all request/transactions are executed accurately and in accordance to Service Level Agreement.

Requirements:

Experience

• Minimum 1 year of experience in financial operations
• Competency in Excel (preferred)

Education

• Academic: Diploma and above (preferred)

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Escalator Technician

Office Location: Yishun / Travel Customer Site

Working Hours: 8:30 am–5:30 pm

Working days: 5.5 Days (Monday to Friday, Saturday half day)

Salary: $1600 - $1800

Responsibilities:

• Installs, maintains, and repairs escalator equipment, controls and circuits. Ensures work is in accordance with relevant codes
• Maintains and repairs escalators, and similar equipment’s.
• Troubleshoots and locates malfunction of part by using test equipment.
• Reads and interprets schematics.
• Disassembles defective unit and cleans, repairs or replaces of spare parts.
• Operates escalator to determine power demand and tests power consumption to detect overload factors
• Performs other general building maintenance as needed
• Other ad hoc duties

Requirements:

• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possesses own transport (Motorbike)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Position: Preschool Centre Manager

Location: Pasir Ris

Working hour: Centre timing

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Our client is a leading Multinational Social Media Company.

Job Responsibilities:

• Provide technical support to product administrators via a ticket management system while respecting committed SLAs
• Effectively communicate with customers across multiple channels; correspondence, live chat, screen sharing and phone support.
• Troubleshoot, isolate, reproduce, investigate and log customer issues while utilizing internal engineering level technical tools
• Collaborate with multidisciplinary teams such as engineering and product to ensure swift resolution and customer satisfaction
• Handle multiple simultaneous investigations with an average ticket load of 20-25 per day
• Perform escalation management on call duties. Handle internal and external escalations raised by partners and product administrators for existing customer cases
• Execute incident management on call duties by triaging issues and publishing status page updates
• Identify trends and patterns, along with topics outside of the support scope, and escalate to the respective teams
• Utilize multiple internal knowledge sources along with externally available resources to communicate effectively with customers
• Adhere to company’s privacy and security standards and be extremely vigilant assessing level of privacy when sharing information externally
• Identify inefficiencies and opportunities in both external and internal support workflows

Job Requirements:

• Bachelor's degree or equivalent with minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone
• Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)
• Self managing with the ability to problem solve and provide effective solutions with minimal supervision
• Capability to absorb high volumes of information across multiple resources (technical documentation and product information)
• Demonstrated ability to work with a sense of urgency and prioritize between 20-25 complex tickets daily based on customer impact and SLAs
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues while leveraging engineering level troubleshooting tools
• Comfortable to work in shifts and weekends /PH
• Should have good communication skills and have proficiency in Japanese language (native) to liase with Japanese speaking customers & stakeholders.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Service Crew (Japanese Dining)

Salary: SGD2,800 – SGD3,000

(Depends on working experience)

Are you ready to join a culinary adventure like no other? Our new Japanese fine dining restaurant, led by a famously authentic Japanese chef, is looking for enthusiastic service crew members who can handle every detail with precision and a dash of fun!

Key Responsibilities:

• Take the helm of daily operations, ensuring everything runs smoother than miso soup.
• Shine in front-of-house roles: from cashiering and order-taking to serving culinary delights and beverages, as well as clearing and resetting dining areas.
• Ensure our bar is a treasure trove of necessities, from sushi-grade delights to sparkling sake.
• Become a menu maestro, familiarising yourself with our offerings to enhance guest experiences.
• Provide hospitality that's warmer than a bowl of ramen, greeting and attending to guests with genuine care.

What We're Looking For:

• Singaporeans & PR only.
• Bring a friendly face and outstanding customer service skills.
• A positive attitude and top-notch communication skills.
• Stay organised and maintain cleanliness, always on time like the bullet train.
• Eager to learn and grow in a dynamic, fast-paced environment.
• Availability to commit to a 5.5 day work week, including weekends and public holidays.

Perks of Joining Us:

• Daily meal allowance to keep you fueled.
• Benefit from leave entitlement beyond the usual – think marriage and birthday leaves!
• Outpatient and dental benefits to keep you healthy.
• A rewarding company scheme that appreciates your hard work.
• Dive deep into Japanese culture—a journey in every shift!

Eager to roll up your sleeves and make every interaction a delightful dining experience? Click the APPLY button or send your resume to [email protected] with your availability date and expected salary.

• Working Days: Monday - Friday (public holidays off)
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job brief

We are seeking a Customer Account Manager to maintain and nurture relationships with our valued clients. You will serve as the primary point of contact for assigned customers, addressing their needs and ensuring they receive exceptional service.

Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain strong, long-lasting customer relationships.
• Develop a deep understanding of customer needs and objectives.
• Actively manage the resolution of customer issues and concerns in a timely manner.
• Collaborate with sales and marketing teams to ensure customer satisfaction and retention.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor account performance and prepare regular reports on account status.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Conduct regular business reviews with customers to ensure expectations are met.
• Travel to visit clients and attend meeting as required.

Requirements

• Diploma/Adv-Dip/ Degree or equivalent
• Min. 3 years work experience in sales management; FMCG industry will be an added advantage
• Proficient in Microsoft Office (Outlook, Excel, Word, Powerpoint)
• Ability to effectively communicate with all levels of the organisation
• Strong Leadership, Team-player, Result-Oriented and Customer-Focus
• Knowledge of principles and practices of sales
• Knowledge of basic business principles
• Proven ability to achieve sales targets

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

The Dental Surgery Assistant prepares a working space in a dental facility for dental examinations and procedures. Job duties include the preparation of dental instruments and materials for the dentist and ensuring they are properly sterilised. He/She also handles administrative tasks, such as scheduling of appointments and filing dental records.

Duties & Responsibilities

• Assist dental surgeon(s) in all forms of dental treatment,
• Attend to all patients seeking treatments and/or making enquiries at the clinic promptly and courteously,
• Maintain and ensure cleanliness of the clinic and treatment room,
• Maintain dental equipments and instruments in good working condition,
• Discharge patients by dispensing medication, collecting payment and scheduling of next appointment,
• Develop X-ray/OPG for assessment of treatment,
• Send, receive and monitor cases that are sent to the dental laboratory,
• Ensure high standard of infection control.

Requirements

• ‘N’/ ‘O’ Levels or equivalent with basic computer skills,
• Good communication and interpersonal skills,
• Confident, energetic & cheerful personality,
• Customer service oriented,
• Able to handle Chinese speaking patients,
• Not afraid of seeing blood,
• Willing to learn,
• Willing to perform rotating shift work (9am - 6pm & 2pm - 9pm) and working on Saturdays and Sundays,
• Fresh graduates are welcomed,
• Location: vacancies available at multiple locations,
• Training will be provided.

• Company Benefits & Incentives
• Career Progression Opportunities
• Attractive Salary: Up to $4,000 + Medical Claim + Variable Bonus
• Working Location: Bukit Panjang (near to MRT)
• Working days: 5 days (Mon-Fri) - 10am-7pm

Job Requirements:

• Possesses Diploma in Early Childhood Care and Education (DECCE-T).
• At least 3 years' experience in a pre-school setting.

Job Scope:

• Assist to plan and implement the weekly schedule and programme(s) for preschool children in accordance with the Kindergarten Care guide.
• Observe lessons being conducted in the classrooms and provide necessary feedback to Programme Staff on pedagogy and lesson delivery.
• Assist to plan holiday field trip and ad-hoc activities.
• Assist to plan and manage the staff scheduling, to ensure ratio of staff to child is maintained at all times, including transition periods.
• Ensure the proper use and maintenance of all furniture, furnishings, fittings, equipment and play resources.
• Work with external stakeholders on menu plans, teaching resources, survey evaluation results and make contingency plans.
• Assist with financial reporting, receipts and expenses.
• Assist with staff management and child-parent matters.
• Ensure that the Centre Premises is clean, hygienic and well-maintained at all times.
• Ensure the safety and good well-being of each individual child.
• Maintain an appropriate atmosphere of safety, learning, and fun, in line with centre’s philosophy.
• Perform classroom-teaching duties during the absence of Programme staff.

Interested candidate may contact me and send your resume via WhatsApp or Email:
https://wa.me/6589458859 (Jean) | [email protected]

PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume.

PS: No Charges will be incurred by Candidates for any service rendered.

Tan Tze Ying (Jean) | Reg No. R24121620
The Supreme HR Advisory Pte Ltd | EA No. 14C7279

Summary of Responsibilities
• Demonstrates effective, clear and professional written communication to customers
• Provides prompt and efficient service to users including appropriate escalation of any issues.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem solving capabilities and assist customers in case of any issues

Requirements

• 1 year experience in customer service domain
• Demonstrates effective communication, composure, and professional attitude

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

The Centre for Digital Enablement (CoDE) drives initiatives within SIT. It works with various stakeholders, both internal and external, in upskilling digital literacy across the organization through literacy programmes and digital innovation projects in relation to the Digital Learning Spaces (DLS).

The Assistant Manager will be part of the curriculum team responsible for the development and delivery of digital literacy programmes to students and academic staff as part of the institutional drive towards digitalization. He/ She may also participate in and manage student projects which includes mentoring and facilitating student learning during the project.

Key Responsibilities

E‐Learning Development

• Design and develop e‐learning content aimed at effective knowledge transfer and retention.
• Manage project requirements, stakeholders, and supervise student developers and/or manage vendors to ensure the timely delivery of content and resources.
• Administer the e‐learning assets and assist on the setting up of course sites in the Learning Management System (LMS).

Collateral Design & Publicity

• Design and create collaterals or materials for CoDE’s programmes and initiatives.
• Design and create compelling publicity materials, including eDMs, to promote CoDE’s events and initiatives.
• Design and create CoDE’s newsletter and administer CoDE’s SharePoint site to keep stakeholders informed and engaged.

Events Coordination

• Plan and manage various events hosted by CoDE, such as talks, workshops, and hackathons.
• Coordinate logistics, including venue booking, speaker arrangements, attendee registration, post‐event reporting, etc.

Job Requirements

• A diploma or degree in learning/instructional design, multimedia design, educational technology, or a related field.
• Preferably 2 or more years of relevant working experience in learning/instructional design, multimedia design in an education setting, or similar.
• Proven experience in designing and developing e‐learning content, preferably in a corporate training or educational setting, and managing e‐learning projects from conception to completion, including stakeholder engagement and project coordination.
• Proficient in e‐learning authoring software, such as Articulate Storyline360, iSpring, or similar.
• Proficient in multimedia production software such as Adobe Creative Suite (e.g., Photoshop, Illustrator, Premiere Pro) for creating engaging visual and interactive content.
• Familiar with learning management systems (LMS) and experience administering elearning assets on such platforms. Familiarity with Brightspace (D2L) Learning Management system will be an added advantage.
• Good interpersonal skills and ability to work independently, as well as within a team.
• Ability to manage multiple projects and meet deadlines, while maintaining quality standards.
• Inquisitive, organised, and meticulous, with the ability to navigate quickly through an evolving environment.

The successful candidate will be offered an 11-months contract.

• Manage the front desk, attend to visitors and guests, answer and direct phone calls and emails to the appropriate departments.
• Responsible for booking meeting rooms and keep it neat and tidy.
• Handle the supply of office equipment and corporate gifts.
• Distribute mails and other office admin duties.

Requirements:

• GCE O Level and above
• At least 2 years of front desk/reception experience in an office building.
• Able to work independently and with pleasant personality.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Astek has an opening of a Mid - Senior Level Application Support role.

Responsibilities:

1. Incident Management:Quickly respond to and resolve CRM and LCD application issues.
   Document solutions for recurring problems.
   
2. Application Monitoring and Maintenance:Monitor system performance and conduct regular maintenance.
   Use tools to identify and fix potential issues proactively.
   
3. User Support and Training:Provide technical support and training to users.
   Create user guides and documentation.
   
4. Configuration and Customization:Assist in configuring and customizing applications.
   Work with developers on new features and bug fixes.
   
5. Collaboration and Communication:Collaborate with teams to ensure smooth application support.
   Communicate updates and issue status to stakeholders.
   
6. Documentation and Reporting:Maintain documentation of support procedures and configurations.
   Generate reports on application performance and support activities.
   
7. Continuous Improvement:Identify and implement process improvements.
   Stay updated on application support best practices and technologies.
   

Compliance and Security:Ensure applications meet compliance and security standards.
Conduct regular audits and assessments to mitigate risks.

Requirement:

• At least 3 years of hands-on experience in supporting enterprise applications.

• Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform, C#, ASP.net, HTML, CSS, and JavaScript. (Any 1of these)

• Proficiency in Database and SQL: MSSQL, TSQL, Stored Procedure, Function, Triggers. (Any 1 of these)

• Experience in Infrastructure: AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M.

• Expertise in Tools: Visual Studio, Gitlab or GitHub, Jenkins, Electric Flow, SonarQube, Sonarlint, JIRA, Confluence. (Any 1 of these)

Singapore founded brand with opportunity of career advancement. If you’re a F&B passionate working in F&B cafes, we want you to be part of us to grow together with the company.

Job Responsibilities:
Monitor and control stock inventory
Work with management with regard to manpower planning
Attend to customers enquiries, follow up on customers feedbacks
Assist in customer purchases and payment transaction
Provide excellent customer service and training at all times
Maintain high standard of daily retail operation
Ensure cleanliness of outlets is always maintained

Job Requirements:
Only good working attitude should apply
Able to work retail hours including weekends and during Public Holidays

Job Benefits:
Free Uniforms
Career progression
Medical and leave benefits
Staff meal provided