Total 8,579 Customer Service job vacancies in d21 upper bukit timah clementi park ulu pandan

about the role

- Provide end user support for infrastructure and application issues
- Provide front office IT support, and respond promptly to urgent requests
- Adhere to IT Policies and procedures, complying with all regulations.
- Liaise with vendors

Skills and experience required

- Minimum 4 years of IT support experience, with experience in trade floor support

- Experience with voice systems such as BT Turret or Cisco IP Telephony is preferred.

- Familiarity with network and data center operations is preferred

- Strong vendor management

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

Position: Oracle HR Support Engineer
Working Location: Jurong / Tuas (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm /830am-530pm
Salary Range: $7,000 (Depends on Experience)

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Roles/Responsibilities

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of multi country
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
  
  Qualifications and Skills
• Bachelor Degree or equivalent in Computer Science or related field.
• Able to support SIT/UAT/PROD/DR deployment, with DevOps
• Able to support relevant software/platform/database upgrade for the systems
• SQL, Unix/Linux, Oracle, WebLogic, Java J2E
• Willing to work off-hours and weekends when required for projects or emergency support.

Key Responsibilities of the Job

• Keep abreast of market trends, conduct regular market updates and follow-up activities
• Ideate, executing, and optimize marketing campaigns across multiple channels including events, email campaigns, attending networking events, and contacting digital campaign participators to generate leads and grow the business.
• Be responsible for the EDM email mailshots and execute a social media strategy including videos and posts and keep up to date with algorithmic changes.
• Generate and record list of prospects via people networking, running events, telemarketing, and LinkedIn Sales Navigator
• Engage and cultivate long-term working relationships with clients and business prospects via telephone, email and attending client events.
• Update and document all contact from clients onto the CRM System.
• Maintaining accurate records of meetings, decisions, and next actions
• Provide administrative support for documentation of new and existing business
• Work closely with the internal SJP departments
• Ensure diary management is well organised
• Undertake appointment making
• Issue review letters following meetings with existing clients and follow up with marketing activities and client referral campaigns
• Ensure administration and filing is kept in order and up to date for clients
• Liaise with clients on the telephone (clarifying information only or communicating advice that has been obtained from the adviser)
• Prepare letters and emails to clients, always maintaining an awareness of Compliance standards.
• Communicate effectively with all teams and staff members for updates and liaise with necessary teams for help and guidance if required.
• Build and manage client relationships and expectations
• Assist in any ad-hoc duties assigned.

Knowledge and Skills needed to perform the role

• Proficient in using IT systems and applications, with good working experience using MS Office (Outlook, Word and Excel as a minimum), CRM and or a workflow system such as Salesforce and SJP internal systems
• Business development and sales skills
• Good problem solving skills
• Highly results-driven, enthusiastic, and self-motivated individual with strong time management skills and must be able to work under pressure.
• Excellent interpersonal and communication skills and able to engage internal and external stakeholders of all levels with assertiveness.
• Good negotiating and conflict resolution skills
• Excellent customer service skills – professional telephone manner, sound knowledge of the English language so you are producing the most professional and accurate paperwork.
• Strong organisational skills with an eye for detail and data.
• Good level of numeracy
• Detailed knowledge of client base and an overall knowledge of other client accounts.
• Awareness of other team members roles and how they all collaborate and work together. Share knowledge and experience.

The Person

• Takes responsibility and initiative for own workload.
• Is prepared to put their team mates first and appreciates how this adds to the benefit of the whole team.
• Ability to foster strong relationships with the practise members, internal teams and clients and work for best possible outcome.
• Is resilient to be able to adapt to change and challenges as they arise, in collaboration with the team.
• Demonstrate assertiveness and ability to take on and deliver positive and constructive feedback.
• Calm and friendly personality with a ‘can do’ attitude
• A natural people person who is skilled at gaining trust
• Great communicator
• Enthusiastic and be willing to learn, share in success

Key Behaviours

• Build Relationships

Be easy to connect with to grow and develop long and trusted relationships. Put others first, be responsive, caring and honest, and put others at the heart of everything you do.

• Be Responsible

To do an amazing job. Take ownership, manage expectations, lead by example, putting actions right when you need to, whilst learning from mistakes. Be helpful to others and always give back.

• Be Amazing

Always set out to do your best. Be brave and bold, have imagination and creativity to bring solutions and not problems. Sustain a high level of performance and inspire others around you to be the best versions of themselves.

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

PRODUCT AREA

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

In this role, you will work with new customers as they go through a sustainable onboarding period. You will set the idea and the strategy for how products and services will reach users.

Qualifications

JOB RESPONSIBILITIES

• Manage different regional customer portfolios to set them up for long-term success with their digital advertising journey.
• Deliver on assigned customer goals while prioritizing and delivering a positive onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve customer relationships, share performance-enhancing suggestions, and promote other Google products.
• Provide advice to help advertisers return on their investment by working with them in a consultative role.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in the media account management or advertising industry.
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
• Ability to communicate in English and Vietnamese, Urdu, or Bahasa fluently to communicate with different regional customers.

PREFERRED QUALIFICATIONS

• Experience in managing and customizing for a customer base.
• Ability to take initiative and lead, motivate, and work well with others.
• Ability to reach out to customers and assist them in adding value to their business.
• Ability to multi-task and manage multiple projects with attention to detail.
• Excellent creative thinking, problem-solving, and communication skills.

Job Description

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Requirements

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Must have ownership, self-initiative & pro-active attitude towards work.
• Possess logical thinking skills which are essential for technical troubleshooting.
• Good communication and presentation skills.
• Good co-ordination skills with both internal and external parties.
• Familiarity with remote technical support is desirable.

We regret that only shortlisted candidates will be contacted.

• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

Desktop Support Engineer (Band 1)
Working Location: Jurong / Tuas (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm /830am-530pm
Salary Range: $2,500-$2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Willing to work off-hours and weekends when required for projects or emergency support

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

Job Description

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project
• Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Ability to work independently and collaboratively within a team
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)

Sport Programme Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri
Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
Working location: Ubi
Salary: $3,500 to $5,000

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Degree in any discipline from a recognized institution are welcome.
• To possess at least two to three years of relevant working experience

about the company

Our client is a leading global power provider with a strong history and presence globally. They’re looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

• Responsible for the commissioning, troubleshooting and repair of marine generators.
• Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensure all technical and training documents are up-to-date and organized.
• Standby support and 24/7 emergency call for customer support.
• Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

• Diploma/degree in Electrical/Mechanical Engineering
• Minimum 3 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
• Communication will be required with Taiwan & China customers
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

Requirements

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Position Summary

• IT Fleet Support Expert will integrate the IT Operation Department of CMA CGM.
• She / He will be part of the Fleet IT support team and is the person accountable of IT operations and delivery of IT services to the vessels.
• This expert must cover all IT system from the workplace to the Network including servers.
• She / He will be more particularly expected on projects of the new IT solution implementation for our new vessels.
• In direct link with the cyber and SOC teams, She / He will be also main actor of Ship threats and vulnerabilities management in order to secure all fleet end points.
• She / He participates as an expert in Disaster Recovery exercises to ensure IMO 2021 Cyber Security preparedness.
• This role be part of the IT Fleet support team and will report to the Manager of this team (France).

Position Responsibilities

The main responsibilities will be to:

• - Provide technical support Level 1, 2 and 3 for vessel applications and IT Systems
• - Manage day to day production activities & shipboard IT projects implementation in line with IT Governance Standards and Cyber Security guidelines.
• - Ensure the good IT systems implementation and maintenance as per Fleet IT Security policies and Cyber Security guidelines onboard vessels.
• - Deploy and implement IT Systems and Vessel Applications to CMA CGM fleet.
• - Coordinate maintenance services on board though various service suppliers
• - Liaise with different IT teams
• - Participate to the road map build and define the group target
• - Provide process for industrialization, monitoring, backup / recovery and security
• - Create, maintain documentation & procedure (Shipboard solftware, systems maintenance, indus…)
• - Local IT asset management

Skills & Qualifications

• - General IT knowledge (Backup, AntiVirus, Anti-malware, PCs)
• - Strong knowledge Workplace, Network and Infrastructure
• - Windows configurations
• - Knowledge on Maritime IT would be appreciated
• - Knowledge on IMO 2021 & Cyber risk would be appreciated
• - IT Project management
• - Good Leadership with experience on multi country
• - Ability to work in a high-pressure environment
• - Knowing how to be accountable of topic from the end to end
• - Strong skills in communication
• - Strong interpersonal skills and the ability to communicate with a wide variety of people at different levels
• - Fluent in English
• - Knowledge or at least appetence for Digital & Technologies
• - Already similar position into an international company
• - Integrity, resilience, creativity and team spirit are essential in this work.
• - This position also requires great availability and can be need some 24/7 actions
• - Occasional ship-boarding may be required

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

Job Descriptions:

• Attending to field service duties, troubleshooting and repairing various marine equipment such as Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics, and Davits.

Job Requirements:

• Solid electric, hydraulic & mechanic knowledge, with background either as a former maker's engineer (MacGregor, Liebherr, IHI, Mitsubishi)
• Good Ship's Electrician (Electric Technical Officer) who has sailing experience on bulkers with deck cranes.
• 3-5 years' experience in the industry.
• In-depth knowledge and understanding of PLC-controlled electro-hydraulic cranes and hydraulic machinery.
• Proficiency in reading and comprehending electric and hydraulic diagrams.
• Ability to independently troubleshoot electrical, hydraulic, and mechanical issues.
• Capability to lead a team of mechanics and oversee significant repair projects as a Lead Engineer onboard, during voyages, and in Ship Yards.
• Proficiency in writing technical reports and communicating effectively with owners' representatives.
• Previous experience as an Electrical Officer (E/O) on bulker vessels equipped with deck cranes would be beneficial.
• Prior employment as a service engineer with a leading deck crane manufacturer would be advantageous.
• Familiarity with variable frequency drives (VFD) would be advantageous.

Benefits Summary:

• Up to $3200
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Import, Export & Transfer coordination
• Liaison with warehouse staff on all goods receipts and goods release
• Ensure inventory management are well recorded
• Follow up and keep updated of department KPI
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Benefits Summary:

• Up to $3100
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Follow up on shipment progress and ensure goods are delivered in a timely manner
• Handling process order, verifications and follow up with customer orders
• Coordinate with shipping operators of the status delivery and loading scheduled
• Handle customer complaints and building good rapport with customers
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

As Deputy Counsel, you will assist the Registrar/Deputy Registrar in the administration of SIAC cases. You will supervise the proceedings for cases assigned to you, and ensure the proper application of the SIAC Rules and UNCITRAL Arbitration Rules for arbitration and compliance with the arbitration laws of Singapore.

You should have:

• a good Law Degree (LLB or equivalent) with relevant experience in international arbitration
• at least 2-3 years PQE
• excellent command of English
• strong communication and interpersonal skills
• a confident and mature disposition
• the ability to work well in a team

Achievers Dream Learning Centre is a fast-growing Chemistry Tuition Centre Specialist with headquarters in Central (Bukit Timah) and North-East (Lorong Chuan) region of Singapore.

We are passionate in what we do, and we want to expand our operations in the East side of Singapore. We believe that culture is the product of empathetic leadership and a shared sense of purpose. Our company is a place where all people feel they belong. We put diversity, autonomy, and support first as we scale.

About the job:

This position is a 2-year contract (convertible to full-time) and requires commitment on one weekend. As an Administrative Associate Lead, you will be in charge of the smooth running of daily operations of the Centre. You’ll also be responsible for managing phone enquiries and walk-in and registrations of new parents and students. The Administrative Associate Lead will report to the Centre Manager and works with the Teaching & Curriculum Team.

On a given day,

• you will advocate for good customer service practices to manage phone enquiries and walk-in professionally
• you will be in charge of customers onboarding and assist parents and students to complete their registration and make them feel welcomed to the Centre
• you will handle enquiries from parents and do the necessary follow up to encourage them to enrol with the centre
• you will deal with payment matters, including collecting payment, preparing invoices with high accuracy, tallying of petty cash and daily closing for the Centre
• you will work closely with teachers and students in ensuring that correct worksheets are being provided during each lesson so that efficient and effective learning can take place
• you will ensure the organization and cleanliness of all classrooms so that students have a welcoming environment for learning
• you will ensure that snacks are stocked up regularly for teachers and students so that they will not go hungry
• you will schedule zoom meetings and prepare meeting minutes for the team

What we expect of you,

We are all different, yet we all use our unique contributions to serve people. The qualified person we seek is a team player with these qualifications:

Must have

• at least 2-5 years of working experience (administrative, customer service, sales related)
• ability to work in a fast-paced environment
• able to work independently and collaborate well in a team
• organized and adhere to deadlines
• keen eye for details
• honesty, integrity and with a growth mindset to learn
• positive learning attitude
• good listening and communication skills
• singaporean (quota criteria)
• fresh diploma graduates can apply

Good to have

• at least 1-2 years of experience working in a tuition centre setting
• fluency in chinese language (due to chinese-speaking parents or students)
• design or social media marketing background
• technical troubleshooting skills
• understanding of chemistry content knowledge
• leadership skills

What are the perks for you,

• full suite of employee onboarding and welcome package
• annual leave, birthday leave, medical leave and hospitalization leave
• company group insurance
• complimentary health check-up
• flexi-benefits reimbursement (for travel, staycations, optical, dental etc)
• team training and career developments
• bonuses (sales, performance, fitness, punctuality bonus etc)
• team bonding activities and individual prizes to be won
• a safe environment to make mistakes and learn without any criticisms or judgement
• a fulfilling work experience bringing immense satisfaction to parents and students
• you will learn a lot regarding administration best practices, operations, how to work with people and how to manage a centre

We need your commitment,

Working Hours: (4 weekdays + 1 weekends) (1 weekday + 1 Weekend OFF)

• Weekdays: 1pm to 9pm
• Weekends: 8.30am to 6.30pm

Kindly ensure that you are 1000% comfortable with the working locations and working hours (commitment on both weekends is a must) before applying for the job.

We look forward to speaking to one of you very soon!

Looking for a career that's both fulfilling and challenging?

At Achievers Dream Learning Centre, we're on a mission to help students achieve their dreams, and we're looking for dedicated and self-driven individuals to join our team. With our unique teaching methodology and dedicated teachers, we've touched the lives of over 2,500 students from 90+ schools and supported them in achieving stellar results in Chemistry.

And we're not stopping there!

As a Chemistry Specialist with us, you'll receive comprehensive training and opportunities to learn about the inner workings of running an education business. So join our WOW team at Achievers Dream Learning Centre! We're a dynamic group of professionals committed to delivering quality education and helping students thrive in whatever they seek to achieve in life.

A Chemistry Specialist Trainee / Teacher can look forward to the following initiatives:

• With Achievers Dream, you'll receive comprehensive training to learn the secrets of effective teaching techniques that will make your lessons engaging and loved by your students. As you progress, you can earn a promotion to Chemistry Specialist within just two years and achieve variable performance bonuses based on your potential and performance.
• But that's not all - as a Chemistry Specialist, you'll have a clear career path to Senior Chemistry Specialist. At this level, you can enjoy a competitive compensation package and most importantly, a proper work-life balance.
• If you're an existing MOE Chemistry Teacher looking to switch careers, you can benefit from an accelerated career track, starting from a Chemistry Specialist role, and quickly progressing to a Senior Chemistry role based on your proven value.
• And for those capable of more, Achievers Dream offers a clear career progression to Master Chemistry Specialist, Principal Chemistry Specialist, and beyond, purely based on your merits.
• Join Achievers Dream today and embark on an exciting and rewarding career in Chemistry, where your skills and passion can truly make a difference!

And if you love lab experiments, you will enjoy it in AD as we have a license by the National Environment Agency (NEA) to conduct the widest range of experiments in Singapore!

• Be positioned as One of the Top Chemistry Specialists in Singapore. You can be positioned as a top Chemistry Specialist in Singapore where you are recognized by many students and industry leaders as private education is a niche where students can leave you if they dislike you! And even get your chance to author assessment books and jumpstart your teaching career to the next level!
• Master Achievers Dream’s unique, proprietary “Customized Accelerated Foundation” method of helping students learn Chemistry faster and easier by focusing on building the RIGHT foundations.
• Plus many other awesome training, developmental projects and opportunities!

Responsibilities:

• Assist in the development and teaching of the Primary Science / GCE 'O' / 'N' Level Chemistry / GCE 'A-Level Chemistry / IP or IB (Chemistry) aligned to MOE syllabus using Achievers Dream's ‘Customized Accelerated Foundation’ Teaching Methodology
• Attend ongoing peer-sharing and training sessions for professional growth and development to keep abreast with the latest educational trends and pedagogies related to language teaching
• Collaborate with other team members to implement projects

Pls read the requirements carefully:

• 100% commitment to AD Training Programme: This will be a full-time training opportunity. If you were selected for this position, you cannot be holding another full-time/part-time job or running your own business on the side (…even tuition assignments are not allowed).
• Grow Together with Company for the Next 3-5 years: You are clear that you love to teach but you do not want the admin work and office politics. We are looking for associates who can commit for at least 3 to 5 years.
• Passionate about Chemistry teaching
• Sincere in supporting students wholeheartedly to achieve their fullest potential
• Willingness to be coached in Achievers Dream’s proprietary teaching methodology
• NIE-Trained OR at least a Chemistry Degree or Diploma from a recognised education institute
• Minimum Grade: O-Level Chemistry (A1 / A2) or A-Level Chemistry (B)
• At least 1 year of relevant teaching experience (in tuition centres and/or MOE schools) will be an added advantage
• Entry-level candidates from Polytechnics and Universities are also welcome to apply (Specialised training will be provided)

Why Join Us?

At Achievers Dream, we believe in sharing our success with our Team Members and building our success upon their individual success. As we grow, so do our Team Members. In addition to the challenging, exciting and most importantly, fulfilling work, we offer an outstanding career progression pathway and encourage a healthy work-life balance. Most importantly, we favour ability and attitude over experience and degrees.

If you are ready for a life-transforming career (not just a job) and meet the requirements above, here’s what you need to do next:

• Read the entire website linked to this post (to learn more about our team culture) www.achieversdream.com.sg/career
• Submit your application
• Send in your resume
• Wait for us to contact you for a phone interview and, eventually, a face-to-face interview

We regret that only shortlisted candidates will be contacted.

Let's make a difference together

Working Location: Central

Working hours: 10am to 6pm (Monday to Friday)

Your role:

• Assist the Manager in daily management
• Overlooking the daily functions of the business
• Creating short and long-term operational goals
• Cooperate with different departments
• Familiarize with all departments’ operations
• Suggesting improvements needed in different operations
• Maintaining a healthy relationship with clients and stakeholders
• Communicating with executives and upper management regularly
• Any other duties as assigned

Requirements

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg Number: R2094147

EA License Number: 22C1278

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking person(s) / articles
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.

Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist, APAC; you will act as a strategic partner to our enterprise customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, Pacific.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 2 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & Professional Service teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure the product can react and evolve to changing customer requirements.
• Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with enterprise customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred
• Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Job scope:

Account Receivable

-Manage all aspects of Accounts Receivables and related tasks

-Review and validate invoices for proper documentation prior to payment

-Maintain up-to-date accounts receivable records, ensuring accurate aging, application of credits and collections, handling of uncollectible amounts, and resolution of discrepancies

-Execute daily cash management responsibilities, including recording bank deposits, updating cash receipt logs, and posting cash to the accounts receivable sub-ledger

-Oversee and pursue collections of accounts receivable by contacting clients via phone, email, and mail

-Assist in departmental adhoc duties as required

Claims

-Submit e-claims via the Mediclaim portal in compliance with Medisave Regulations

-Update Medisave summary file to track submission and claim status

-Verify claims payments from various institutions for accuracy and address any discrepancies with relevant parties

-Issue final bills or refund checks to appropriate parties

-Organize and maintain all related documents accurately and in a timely manner

-Manage emails and calls regarding claim inquiries

-Maintain effective communication with internal and external stakeholders

-Offer necessary support to ensure quality claim service experience

Requirements:

• Candidates must hold a Bachelor's or Diploma in accounting or a related field.
• A minimum of two years of experience in Accounts Receivable is essential.
• Applicants should have proficiency in handling high transaction volumes.
• Competence in MYOB accounting software is required.
• Educational qualifications in accounting or a related field are mandatory.
• Candidates must demonstrate a proven track record of managing Accounts Receivable functions effectively.
• Experience in handling large transaction volumes and familiarity with MYOB accounting software are key prerequisites.

Job Description:

• Attend to call centre hotline enquiries

• Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions

• Understand caller’s concerns and provide resolutions

• Generate daily call monitoring reports

• Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline

• Any other duties assigned.

Requirements:

• Able to work weekends and public holidays

• Good communication and interpersonal skills

• Able to work well in a team

Other info:

· Carpark operation and management services company

· Salary $1800

Allowances: attendance $250, meal $50, transport $60

· 12:30pm – 10:30pm (2 days off with every 4 days work)

· Hougang/Bartley MRT

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561