Total 2,134 Customer Service job vacancies in jurong east north east

Job Expectations

• Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
• Update own knowledge of products and treatment brand standards, outside of training.
• Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
• Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
• Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
• Any other duties and tasks as assigned.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Job Responsibilities:

• Attend to walk in visitors.
• Answer and direct incoming phone calls.
• Ensure that the reception lobby and meeting rooms are well maintained.
• Serving drinks and directing client to meeting rooms.
• Ordering and monitoring of office, pantry and PPE.
• Manages and places orders for office supplies (stationery, business cards etc.) and maintain contact lists.
• Produce and distribute correspondence memos, letters, faxes and forms.
• Provide general administration support, including data entry, photocopying, scanning and filing.
• Perform other ad-hoc duties as and when assigned by Supervisor.

Job Requirements:

• Able to speak both English and Chinese.
• Minimum GCE ‘O’ level and above.
• Able to start work immediately or with short notice.
• Meticulous, organized and able to work independently in a challenging environment.
• Excellent written and verbal communication skills and ability to work with all levels of management.
• Proficiency in MS Software, eg. Words, Excel and Powerpoint.
• Able to multi-task.
• A good team player and strong work ethics.

Benefits:

• Basic salary + incentives pay
• Flexible working hours
• Leave entitlement up to 21 days
• Overseas recruitment
• Managerial level positions are available

Job Responsibilities:

• Provide full spectrum of recruitment.
• Work closely with business operation to identify manpower requirement.
• Develop and implement talent acquisition strategies.
• Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline.
• Effectively engage employees with daily operations needs.
• Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required.
• Be the point of contact to deliver value added services to both management and employees that reflects the desired outcome of the company's people strategies.
• Other ad hoc duties as assigned.

Additional requirements:

• Good interpersonal and communication skills
• Ability to work independently as well as good team player
• Ability to multi-task in a fast pace environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Sales & Marketing Manager

Job Descriptions

· Conduct Market Survey & Research

· Analyses Market Trend & Provide Strategic Planning to assess & Ensure Sale & Profitability of Products & Services

· Explore and Develop New Market to Increase Company’s Revenue

Requirements

· Degree In Business Management / Marketing

· Possess Good Communication Skill which able to communicate with customers at all level through various media channels to reach the targeted audiences

· Equip with Analytical skill to Read & Analyze Data with Entrepreneurial Mindset to generate consumer awareness & interest in the products & services

· Have Creativity in developing New Products & Services to suit customer requirements

· Having Leadership skill & Adaptability to working under various working environment & conditions independently with minimum supervision

Job Summary:

This Programme Executive position requires the candidate to proactively reaching out to clients, organize social activities and enabling clients to adopt an active lifestyle and pre-empt social isolation. The nature of the job also requires to refer clients to appropriate community care and social assistance when necessary. With Age Well SG initiatives, you shall work with primary care physicians (e.g. family doctor) to empower residents to chart their own journey towards healthy and active lifestyles.

Key Responsibilities:

• Plan and conduct Evidence-Based active ageing programmes.
• Continuous Improvement in providing Quality Services and Quality Programmes
• Administering new intake and provide necessary health assessments for new clients
• Recruit, train and match volunteers to appropriate services.
• Plan and Coordinate support for clients who requires Befriending and Buddying services.
• Lead group work and outreach activities with the AAC team.
• Build community partnerships and enhance existing resources.
• Support AAC-CREST integration work.
• Perform administrative work including maintaining up-to-date records of clients and volunteers.
• Attend to enquires from clients.
• Maintain a database of membership and volunteer management using the in-house AAC client management system.
• Taking and monitoring vital sign for clients
• Any other duties as assigned by Manager/Executive Director

Requirement:

• Prior working experience in Senior Activity Centre, Active Aging Centre would be advantageous.
• Resourceful, proactive, responsible, and focused on clients
• Good communication & interpersonal skills. Able to converse in local dialects will be an added advantage.
• Strong passion and desire to work with seniors.
• Strong knowledge of using MS office.
• Proficient in google suite applications.
• Able to work independently.
• A team player

Qualifications:

Diploma in Social Work and any relevant training certificate

Technical Skills and Competencies:

Social Service Programme Development: Level 2

Social Service Programme Evaluation: Level 2

Social Service Programme Implementation: Level 2

Stakeholder Management: Level 2

Volunteer Retention and Engagement: Level 2

Volunteer Programme Management: Level 2

Support Service to Seniors: Level 3

Trends Evaluation and Application: Level 2

Emergency Response and Crisis Management: Level 2

Collaborative Practices Across Disciplines and Sectors: Level 2

Diversity Awareness and Management: Level 2

Ethics, Values and Legislation: Level 2

Core Skills Competencies:

Communication: Intermediate

Collaboration: Intermediate

Problem Solving: Intermediate

Customer Orientation: Intermediate

For details, please refer to Skillsfuture Skills Framework website at https://www.skillsfuture.gov.sg/skills-framework/social-service

Interested applicants, please send in resume with expected salary to [email protected]

Only shortlisted candidates will be notified.

Job Desciption

• Ensure seamless running of the café in the most efficient and effective manner
• Deliver the highest service standards and make customers feel welcomed and satisfied
• Provide good & friendly top-class customer service, cashier duties and cleaning of dining area to ensure cleanliness at all times
• To sell, prepare and serves drinks and food items to customers
• Plating of cakes, packaging food and beverages, replenishing items in display cases behind the counter
• Assist with operations and opening and closing duties when needed
• Able to handle customers’ feedback and complaints professionally

Requirements

• Experience in F&B are advantages
• Able to work weekends & public holidays
• Holds a valid Food Safety & Hygiene Course certificate (Preferred)
• Able to work independently and able to stand for long hours.
• High initiative and positive attitude
• Well-groomed
• Willing to work OT till midnight during weekends

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Job Description

Planning & Administration

• Forward planning of service interventions based on service plan schedules / orders from service sales engineers regarding planning of next service intervention with Team Lead

• Allocate service jobs based on clearly defined competence levels

• Plan service interventions based on priority list to improve operational efficiency

• Update MS Calendar on planned schedules and set reminders for all stakeholders to receive the service planned job

• Communicate and coordinate with Customer on Safety Induction Course plan dates to attend before actual job attendance

• Ensure that invoice is issued immediately once the job is completed

Service Rescheduling

• Coordinate with the Customers on open service date and re-deploy technicians to the allocated re-scheduled service date

• Schedule to close services jobs immediately when jobs are completed

Customer Value through proactive communication with customers:-

• Communicate schedules with Customers, Service Sales Engineers or Equipment Sales Engineers & other stakeholders.

• Improve Customers' response through effective coordination

• Understand and resolve Customer concerns to ensure customer satisfaction and improve NPS

Service Operations Administration

• Create Service Order in COPS and prepare commissioning report

• Follow up with service jobs and activities assigned with Team Lead

• To handle service call request from both internal and external Customers

• Follow up and confirm spare parts availability for all assigned jobs with Team Lead

• To ensure and follow up with technicians fully execute and close their service order via MAM2

• Submission and coordination of Risk Assessment, Permit to Work, Method of Statement etc to the Customer before job commencement

• Arrange for technicians to attend to Safety Induction Course at Customer's site

• Arrange for renewal of Jurong Island entry pass for all technicians

• Arrange delivery of spare parts to Customers who are located at Jurong Island

• Issuance of delivery order and Form of Acceptance upon request from Customers

• Handle Customers' COVID-19 declaration on PTW, collection of ART result from technician for declaration and access to site

• Escalation at an appropriate level to resolve customer concerns in order to update the management about daily operations

• To backup the planner who are on vacation

Qualification and Requirement

• Diploma / Degree in any engineering discipline

• Relevant experience from service industry and good computer skills.

• Good Communication - Speaks clearly and persuasively in any situations; Listens and gets clarification; Responds well to questions.

• Customer oriented and focus

Personality

• Organizational and Time management skills.

• Dynamic & flexible.

• Must be self-motivated and able to work under time constraints.

• Able to get things done with minimal supervision.

• Team player with strong communication skills.

• Excellent interpersonal skills.

• Empathetic communicator, able to see things from the other person's point of view.

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

NTUC Nexus is currently hiring for Deskside & Field Support Specialist (End User Services) to join NTUC Enterprise Nexus Co-operative Limited, Secondees-NTUC Health.

About NTUC Nexus:

NTUC Nexus is the Digital, Data and Technology organization that is driving the digital transformation of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

About NTUC Health:

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

About End User Services:

End Users Services is the IT Services and Support team for NTUC Group of Social Enterprises. We are building a unified digital ecosystem across Social Enterprises for a universal user experience.

We take a user-centric approach in our everyday operations and measure our success via service level objectives & customer satisfaction surveys. We work with modern technologies (eg. Chromebooks, Google Workspace, etc) to develop our NTUC Social Enterprises’ future of works

Job Description:

You will be reporting to EUS/ Ops Lead or equivalent.

Duties and Responsibilities

• Address user tickets regarding hardware, software and networking
• Endpoints staging and onboard to device management systems
• Endpoints Asset management
• Install applications and computer peripherals for end users
• Guide users/junior staff with simple, step-by-step instructions to diagnose problems and resolve issues
• Conduct remote troubleshooting and resolution thru remote access tools
• Record technical issues and solutions in ITSM software
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Create technical documentation and manuals when needed
• Evaluate new software/hardware and make recommendation
• Obtain quotations and procure IT equipment
• Create audio-visual user guides

Requirements:

• 3-5 years Helpdesk work experience OR relevant certification
• Knowledge of Google Workspace, Microsoft Active Directory, File and Print Services
• Strong understanding of computer hardware (WindowsOS / Android / macOS / iOS)
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment
• Good skill in vendor management and follow up to issue resolution

Attributes we're looking for:

• Excellent track record of successful service delivery
• People-oriented, customer service mindset
• Excellent communication skills
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile
• Passionate about new technology and innovation

Working within our fun and conducive Integrated Customer Interaction Centre, you will offer customers a one-stop service across our entire product/service range and answer general queries.

We provide excellent opportunities for self-motivated individuals like you with a desire to provide top quality customer service!

What is my role?

• Answer incoming calls and respond to customer's emails
• Provide accurate and timely information
• Manage customers’ complaints and feedback with a good closure
• Follow up on cases to ensure timely resolution

Is training provided? Yes! Comprehensive training is provided.

What about other benefits?

• Contract bonus every 6 months - twice a year!
• 14 days annual leave
• Bonus for referring friends

What is the dress code like? Smart casual attire

What are my work hours like?

• 5 days work week
• Up to 44 hours per week
• Earliest shift - 7:30AM to 4:30PM (example only)
• Latest shift - 11:00AM to 8:00PM (example only)

Where is the office located?

• We are closest to Kembangan MRT and Bedok MRT stations

Do I qualify to apply?

• Preferably N' levels or equivalent
• Prior experience in Contact Centre environment will be an advantage

I'm ready to apply!

Apply now and get ready to be a part of our team!

Cushman & Wakefield is committed to building a diverse and engaged workforce and supporting an inclusive environment where our employees can do their best work. We believe that embracing new perspectives helps us solve problems, create opportunities and develop new ideas. For more details on DEI, please visit our webpage at https://www.cushmanwakefield.com/en/about-us/diversity-equity-and-inclusion

• Basic $3,500 - $4,500

Salary $2800 ~ $3500
♦ 830am - 5pm (Monday – Friday)
♦ 830am - 4pm (Saturday)

Job Description:

• Assist Electrical Engineer on Hands on for electical testing on equipment.
• Understand the operation of various electrical equipment and systems.
• Supervise maintenance electrical activities.
• Willing to learn and have positive attitude towards electrical learning.

Requirements:

• Diploma/Degree in Electrical Engineering or related
• Fresh graduates are welcome

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

•⁠ ⁠Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)

•⁠ ⁠Maintaining a positive, empathetic, and professional attitude toward customers always.

•⁠ ⁠Ensure customer satisfaction and provide professional customer support.

•⁠ ⁠Acknowledge and resolve customer complaints

•⁠ ⁠Handle requests, feedback, and queries professionally

•⁠ ⁠Provide technical advice to the customer

•⁠ ⁠Any ad-hoc duties as assigned from time to time

Requirements

•⁠ ⁠Working hours : Saturday to Wednesday 12.30pm to 9.30pm (Remote working during weekends and after company operating hours)

•⁠ ⁠At least Diploma, Advanced Diploma, Bachelor’s Degree in Business Administration or equivalent

•⁠ ⁠0 - 2 Year(s) related working experiences

•⁠ ⁠Ability/readiness to work on weekends and weekday evenings

Salary: Up to $3,300 + AWS + VB

Working Hours: 5.25 days work (alt Sat)

Working Location: Senoko

(Company transport provided at Admiralty MRT Station)

Job Scope:

• Handle and resolve customers' enquiries/complaints in a timely manner
• Raise work orders and prepare quotations
• Liaise with stakeholders, customers, and customers on servicing matters
• Update customers on servicing schedule and vehicle collection
• Ad-hoc duties as assigned

Job Requirements:

• At least 1 year of relevant experience
• Proficient in MS Office
• Knowledge in CRM system will be advantageous
• Willing to work overtime when required

Interested candidates, please click APPLY NOW or email your CV over to [email protected]

Please be informed that only shortlisted candidates will be notified

EA Personnel Name: Lim Li Yun, Sherlyn
EA Personnel No: R23118942
EA License No: 15C7752

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

1. Job Description

Responsibilities

Operations Back Office Support (TM)

• Handle reports eg Infrared scanning, testing Maintenance
• Handle monthly schedule of quotation & invoicing
• Coordinate/liaise with Engineers
• Admin duties
• Any other ad-hoc job being assigned

Requirements

· ‘O” Level

· Proficient in MS Office applications

· Good initiative and a good team player

· Good interpersonal skills

Working hours:

Mon-Friday 8.15 to 5.30pm

Transport is provided from 6 MRT pickup points ie Paya Lebar, Serangoon NEX, Bishan, Jurong East, Joon Koon, Woodlands