Total 2,685 Customer Service job vacancies in orchard

The Opportunity

• Opportunity to work in well-known MNC, Resume Booster!
• Working Hours: Monday - Friday, 10am – 7pm (Mondays & Fridays WFH)
• Location: Central / One-North
• Duration: 1 Year (renewable subjected to performance)
• Salary: $1,800 monthly

The Requirement:

• Able to work independently with minimal supervision.
• Able to commit for at least 1 year.
• Proficient in MS Office and Google Workspace.
• Knowledge of Salesforce is a plus!

Job Description:

• Verification of opportunities and ensuring that all documentations (e.g.: licenses, menus) are valid for smooth merchant onboarding.
• Handles day-to-day operations for the Sales team through various tasks (e.g.: report generation, pipeline management, onboarding, slides).
• Coordinate with relevant stakeholders in relation to onboarding and contracting processes.
• Handles tickets and channel escalations and assigning them to the relevant stakeholders within SLA.
• Ad-hoc administrative tasks as assigned by team lead.

Next Step

• Prepare your updated resume, click "apply" or send to [email protected]
• *Only shortlisted candidates will be contacted.

Join Our Team as a Front Desk Receptionist!

Are you a cheerful and self-motivated individual with experience in front desk management? If you have a dynamic and outgoing personality, we invite you to apply for our Front Desk Receptionist position.

Key Responsibilities:

• Provide exceptional customer service by warmly welcoming patients and addressing their inquiries via phone, email, or walk-ins.
• Manage appointment bookings, process payments, and generate invoices accurately and efficiently.
• Maintain the cleanliness and aesthetics of the clinic's reception area and related spaces.
• Ensure smooth clinic operations by conducting regular stock-taking and promptly addressing any issues that may arise.
• Handle and resolve various issues such as insurance claims, scheduling conflicts, and last-minute cancellations, escalating when necessary.
• Develop a strong understanding of the organization's services and team members to assist patients effectively.
• Collaborate closely with colleagues to deliver the best possible experience for patients.
• Perform other tasks assigned by the Clinical Directors as needed.

Candidate Requirements:

• Excellent customer service skills with a dynamic, self-driven, and reliable nature.
• Strong communication skills, proficient in both written and spoken English (proficiency in Chinese is a bonus).
• Good computer skills, including proficiency in Microsoft Office applications.
• Ability to thrive in a dynamic environment and handle multiple tasks effectively.
• Availability to work 5.5 days per week.

Benefits:

• Enjoy a friendly work environment with supportive colleagues.
• Convenient location for commuting.

Join us and be a part of our team dedicated to providing exceptional patient care!

1. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
2. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
3. Identifies potential opportunities with existing and new customers
4. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
5. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
6. Other relevant duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

1. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
2. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
3. Identifies potential opportunities with existing and new customers
4. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
5. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
6. Other relevant duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Temp Clinic Assistant (Care pals)

Duration: 3 months contract (Start on 25th Mar)

Salary: $9.50/ hour

Working hours: 5 days office hours

Location: Pasir Ris

Job scope:

• Assist and guide patients on how to use the self-service kiosk
•Counter duties – Patient registration / Schedule appointment
• Assist with crowd control
• Any other ad-hoc admin or customer service duties as assigned

Job Requirements:

• Min. A level/ NITEC/ Diploma in any field
• No experience needed as training is provided

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Job Qualification

Education Bachelor or better – Computer Science or related field, work experience in the industry certification will be an advantage.

This position requires a minimum of 1+ years of experience in supporting or developing application.

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concepts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Knowledge around software development, cybersecurity, application support is a plus.

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

• Prepare basic, washing, peeling, chopping and cutting raw items
• Rearrange walk chiller and freezer raw materials based on FIFO
• Conduct pre-cooking checks on raw materials
• Prepare raw materials for the next meal
• To ensure all raw materials are labeled and dated
• Make cordial drinks if required
• Provide quality service if serving is required
• Collect food samples
• Adhering to kitchen's food handling Standard Operating Procedure
• Ensure the kitchen surrounding areas are cleaned properly
• Handles all equipment and utensils the proper way and clean as you go
• Track, record and replenish inventory as needed
• Suggest improvement activities across workstations
• Other work scope as required by business needs

Food Hygiene cert is an added advantage and training will be provided for those who has no relevant certificate

Whats app call: 81880535

Job Responsibilities:

Accountable for overall Informatica Support delivery for GIC project
Manage and Drive all the client meetings independently
Provide regular and proactive status reports to Client on Informatica tickets
Work with Junior resource in the team and ensure all Informatica support tickets/assigned actions are delivered on time and with good quality
Should be able to articulate the incidents/business impact and work confidently with Informatica Vendor and Infrastructure teams to resolve the issues
Manage and guide junior resources.
Maintain Runbooks /Standard operating guides and manuals

Job Requirements:

Skillset: Informatica Power Center and Designer Tools Server Admin Support Unix/Linux Informatica Upgrade Support (Good to have)

Good Attitude and Communications Team Management Tableau knowledge (Good to Have)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Location (Nearest MRT): Ang Mo Kio

Salary: Up to SGD 2,500

Duration of Work: 1 Year Contract (Renewable)

Work Days & Hours: Mon to Fri, 8.30 am to 6 pm + Alternate Saturday, 8.30 am to 1.00 pm

*TRAINING PROVIDED

Responsibilities:

• Actively listen to customers to identify their needs and proffer recommendations/solutions suitable in meeting such needs.
• Provide advisories to facilitate the employment of both local and foreign in Singapore, claims and complaints regarding employment disputes, workplace safety etc.
• Build and maintain positive trust relationship by engaging customers in open interaction
• Ability to recognize Crisis call and react immediately, yet calmly, to crisis situations and quickly build rapport with the callers and report to supervisors for further action. Must demonstrate compassion and understanding for people with potential life-threatening, suicidal, mass retrenchment situations and be able to assess seriousness of such issues.

Interested applicants, please send your resume to via email [email protected] [Attn: Fiona]

OR drop me a text on WhatsApp / Telegram 8338 3121 [Attn: Fiona]

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients'appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

• Preparation of food and drinks such as set meals, desserts, cutting of fruits.
• Ensure the food quality standard meets expectations consistently.
• Prepare sufficiently before peak periods such as right stock levels for foods, dim sum, dessert etc.
• Deliver high standards of Customer Service during order taking, cashiering, food presenting etc.
• Serve customers with a smile.
• Good personal hygiene and grooming.
• Maintain a sanitary and clean work station and adhere strictly to food safety & hygiene practices.

• Deliver high standards of Customer Service during order taking, cashiering, food presenting etc.
• Serve customers with a smile.
• Good personal hygiene and grooming.
• Maintain a sanitary and clean work station and adhere strictly to food safety & hygiene practices.
• Attain food hygiene certificates will be added advantage.

WhatsApp 83683135 if interested

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

*Responsible for the preparation of food and drinks such as set meals.

*Deliver high standard of Customer Service during order taking, cashiering, food presenting etc

*Serve customers with smiles and well prepared food

*Maintain the right stock levels before peak periods *Good personal hygiene and grooming

*Maintain a sanitary and clean work station

*Able to work on rotating shift (Part time 5-6hrs/5days; Full time 8hrs/6days) including weekends and public holidays

*Candidates without experience are welcome to apply

*Training will be provided Location: Anchorvale Village Hawker Centre

Whats app/call: 81880535

Attained Food Hygiene certificate will be an added advantage or training will be provided for those without the relevant certificate

• Attend to all incoming and outgoing calls promptly and courtesously
• Take and distribute accurate message to the right person
• Assisting in any administrative and bookings of appoinments
• Maintain sales and clean reception area
• Keep daily records of front desk operation
• Other ad-hor duties

• Min. 1-2 years working experience in reception field
• Good interpersonal and communication skills
• Good team player and capable to work independenty
• Computer savvy
• Ability to liaise with English & Chinese speaking clients is essential
• Able to work on weekends
• Work place : Holland Village

Interested applicant click apply now or Whatsapp to 8799 8373

Location (Nearest MRT): Joo Koon

Salary: Up to $2,900 to $3,300

Duration of Work: 1 Year Contract

Work Days & Hours:

5 days’ work week (inclusive of Saturday, Sunday and Public Holidays)

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Responsibilities:

• Managing feedback and enquiries via phone, email, social media and/or live chat
• Generating feedback reports
• Working closely with various stakeholders which includes but not limited to the operations, product and technology teams, as well as logistics vendors in coordination of customers’ requests

Requirements:

• Minimum GCE ‘N’ level or ‘O’ Level with customer service experience

Interested applicants, please send your resume to via email [email protected] [Attn: Fiona]

OR drop me a text on WhatsApp / Telegram 8338 3121 [Attn: Fiona]

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)

Working Hours:

Pay: $2300 Onwards

EARN DAILY COMMISION ON SALES $$$$

Sunday Off.

Mon-Sat: 11AM-9PM (1 Hour Lunch Break 3-4PM) Sunday off.

Contact: 85151929 (Whatsapp)

-Sign up Bonus of $300

-Looking for diligent, hardworking, and service staffs that wish to serve with the heart.

- Work in a Beautiful Dystopian Cafe in Somerset. 8 tables (35 pax)

-Sweep, mop, and throughly clean premises before opening and closing.

-Follow all service and trainning SOP’s given.

-Onboarding of customers, explain concept, table assign, take orders, and serving of food.

-End of sale (cashiering) after customer finishes meal.

-Expect to clear each eating table after customer finishes (3 in 1 Cleaning cart provided)

Healthy stress-free working environment

• 5 days work
• Attractive sales commission & incentives
• Annual leave & bonus

Responsibilities

• Ensure smooth daily operation of stores
• Perform administrative duties
• Handle customer enquiries
• Provide hair removal services training for staffs
• Provide retail products training for staffs

Requirements

• Min 2 year in beauty-related jobs
• Positive attitude and willing to learn
• Self-motivated and with high level of initiative
• Able to work retail hours

Patient Service Associate

Location: Outram Park
Duration: 1 year contract (Convertible to perm after 1 year)
Salary range: $1.4K - $3K
Working hours:
Mon-Fri: Staggered hours between 8am-6pm
Sat: Once/Twice a month, half sat

Job scope:
- Processing of bills and charges
- Deposit
- Financial counseling to all patients

Requirements
• Min O Levels / Nitec/ Diploma in any discipline

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

As a member of the Contact Centre, you will be responsible for handling in-bound calls, facsimiles and email requests for general enquiries within the hospital targeted service standard levels.

Requirement

· Diploma in any discipline / GCE O Levels

· Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a Non-sales role

· Able to provide quality customer service to patients over the phone

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

We are seeking a proactive and organized Executive (Sales Support) to join our Sales (International Recruitment) team. You will play a pivotal role in orchestrating campus visits, streamlining logistics, and managing crucial financial tasks. If you’re ready to make an impact and thrive in a collaborative setting, apply now and let’s shape the future together.

THE ROLE – Executive (Sales Support)

Responsibilities:

• To host the Campus Visits from various stakeholder: Agents, Parents, Partners
• To coordinate and plan the timetable for bridging modules.
• To conduct the student reporting day and support the student welcome orientation.
• To prepare the finance handover list and will be able to assist in all finance duties and queries related to Sales.
• To support Agent Management System by preparing all the required reports related to Internal Audit and EduTrust. Take lead and coordinate all the required reports to meet the compliance requirement.
• To support Agent Management in Sales Force, digitalized all the existing psychical Agent P-files.
• To support and closely monitor the Pre-course Counseling Surveys and Checks
• To support in Kaplan Accommodation Partners’ administrative work, preparing the information need for Kaplan Website, and accommodation prospectus.
• Carry out and take lead on all logistics duties related to Sales.
• To prepare the Marketing expenditure file, and process Country Manager’s invoices, claims and trip applications.
• To prepare various weekly and monthly reports.
• To support the department meeting and prepare the meeting minutes.
• Prepare the agent/student application form.
• Others ad-hoc duties as and when required.

Requirements:

• Candidate must possess at least a GCE O’ Levels or Diploma in any field.
• At least 2 years of experience in office administrative work would be advantageous.
• Familiarity with the education industry would be beneficial.

Working Hours: Monday to Friday, 9am – 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Job Qualification

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Job Responsibilities:

• To provide shared service procurement support for various teams within the organisation.
• Work with various business functions such as Accounting, IT, Risk Management, Tax and others to support business operations.
• Track, review and process purchase requisitions and invoices.
• Collect and maintain data to provide weekly reports using data visualisation tools.
• Review purchase requisition information for consistency and compliance.
• Analyse and reconcile mismatch invoice information.
• Validate invoices against contract documents or purchase orders.
• Respond, manage and close out queries from stakeholders and suppliers.
• Assist in any adhoc projects and admin work as assigned.

Job Requirements:

• Minimum Diploma / Degree in any related field
• Experience in contract management would be advantageous
• Familiar with end to end procurement process and basic business controls
• Highly proficient in MS Word and Excel

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Training Centre Executive

Admin and Operations

• Conduct administrative and operational tasks of the Training Centre
• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
• Coordinate and oversee training schedules to ensure adherence to SOPs
• Supports and contributes to the company's continuous improvement and training programs.

Learner’s Management

• Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximizing enrollment rates.
• Build and maintain strong relationships with learners, to achieve high customer satisfaction
• Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
• Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
• Facilitate effective learning experiences for participants

Job Requirements

• Possess a Diploma or Degree in any discipline
• Customer-oriented with good interpersonal and communication skills
• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
• Candidates with experience in customer service or contact centre will have an added advantage
• Good analytical, planning and organizational skills and ability to work independently.
• Must be prepared to work on weekends and/or public holidays, when required
• Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet

• Chairside assistance to dentist (Female only)
• Taking x-rays for patients
• Sterilization of dental instruments
• Maintenance of general cleanliness of dental room
• Help patients with enquires
• Provide high standard of care and services to patients
• Other duties assign by dentist

Working experience preferred / relevant experience an advantage

Training will be provided

Knowledge in using computer

Full time position only

Working hours – Mon to Fri 9am to 5.30pm / Sat 9am to 1.30pm

Overtime will be given at 1.5 rate

Able to help at 2 other branches when required

Able to handle Chinese speaking patients

COMPANY DESCRIPTION

Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values Opportunity, Knowledge, Support, Integrity and Results help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

If you are seeking for challenges and enrichment, we welcome you to write to us at : [email protected]

RESPONSIBILITIES

We are seeking a proactive and organized Executive (Sales Support) to join our Sales (International Recruitment) team. You will play a pivotal role in orchestrating campus visits, streamlining logistics, and managing crucial financial tasks. If you're ready to make an impact and thrive in a collaborative setting, apply now and let's shape the future together.

THE ROLE Executive (Sales Support)

Responsibilities:

• To host the Campus Visits from various stakeholder: Agents, Parents, Partners
• To coordinate and plan the timetable for bridging modules.
• To conduct the student reporting day and support the student welcome orientation.
• To prepare the finance handover list and will be able to assist in all finance duties and queries related to Sales.
• To support Agent Management System by preparing all the required reports related to Internal Audit and EduTrust. Take lead and coordinate all the required reports to meet the compliance requirement.
• To support Agent Management in Sales Force, digitalized all the existing psychical Agent P-files.
• To support and closely monitor the Pre-course Counseling Surveys and Checks
• To support in Kaplan Accommodation Partners' administrative work, preparing the information need for Kaplan Website, and accommodation prospectus.
• Carry out and take lead on all logistics duties related to Sales.
• To prepare the Marketing expenditure file, and process Country Manager's invoices, claims and trip applications.
• To prepare various weekly and monthly reports.
• To support the department meeting and prepare the meeting minutes.
• Prepare the agent/student application form.
• Others ad-hoc duties as and when required.

Requirements:

• At least 2 years of experience in office administrative work would be advantageous.
• Familiarity with the education industry would be beneficial.

• Candidate must possess at least a GCE O' Levels or Diploma in any field.

Working Hours: Monday to Friday, 9am 6pm

Work Arrangements: Hybrid (Blend of in-office and remote work)

Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)

Job Responsibilities:

Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

Identify the impact, urgency, and priority of incidents

Provide initial troubleshooting and support for incidents.

Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

Seek confirmation for closure from the user when resolution is provided.

Serve as the first point of contact for all incidents

Prepare daily and weekly report (knowledgeable in excel)

Job Requirements:

Customer Experience Management (P2 - Intermediate)

English (B1 - Proficient)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224