Total 6,297 Customer Service job vacancies in raffles city

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Only Singaporean may apply
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Exciting opportunity as KPay Singapore is expanding its business offerings. We are currently hiring for new Business Development Trainees who are passionate in doing sales under the Fintech industry.

Shadowing current top performers to business meetings through canvassing efforts.

New sales training provided as we have inhouse Business Development trainer to provide you with a personalized coaching session.

Requirements:

• Proactive, diligent, and hardworking.
• Sincere, courteous, and possess good communication skills.
• Candidates who can start immediately will be given priority consideration.

Salary and Benefits:

• Basic + Commission
• Comprehensive training and coaching to get you up to speed!
• 5 Days work week
• PH & Weekends OFF
• Exclusive offer after 2 months to join our sales team as a qualified Business Development Executive

Our client is a provider of high-quality art education and creative programs for children, including engaging holiday art camps.

• Oversee front office operations, manage staff schedules, productivity, and training, and ensure smooth class delivery and event execution.
• Act as the face of the institution, manage client relationships, and provide detailed program information to prospective students.
• Drive sales of art programs, events, and services while managing the studio’s marketing efforts and coordinating collaborations.
• Handle administrative tasks, including staff onboarding, event planning, and ensuring team alignment for efficient daily operations.

Requirements:

• Degree in Business Management/Arts Management or equivalent.
• At least 2 years of Sales/Customer Relationship Management/Operations experience in Education sector.
• Strong ability to manage client relationships and provide excellent customer service.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Working Days: 5.5 Days
• Working Location: Orchard
• Starting Salary: $2500 to $3000

Responsibilities & Duties

• Welcoming patients as they enter our facility, obtaining patient information before their appointment and sterilizing equipment throughout the facility.
• Work directly with patients to process information before appointments and
• Assist our Physicians during procedures as needed.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Salary: $ 2200 - $ 2800
• Location: Genting Road
• Working Day & Time: 5 Days work week; 8.45am - 5.30pm
  *Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Responsibilities:

Counter (Primary Responsibility)

• Attend to walk-in customers, be it

A) General Enquiries
B ) Repairs (First-Level Check)
C) Products(s) Viewing & Introduction
D) Showroom Sales
E) Shell Escape Redemption

• Receiving inbound and making outbound calls
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Requirement:

• Preferably two years of working experience in similar field

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working location: Hillview
• Working days: 5.5 days
• Working hours: Mon – Thur (08:30 to 18:00), Fri (08:30 to 17:30), Alternate Sat(08:30 to 12:00)
• Salary: $2,800 - $3,000 + Commission + Annual Performance Bonus

Responsibilities:

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements:

• Proficiency in Microsoft Office
• Relevant work experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

The Role

Reporting to the Administrative Manager, you will oversee and coordinate the administrative functions of the organization, ensuring efficient office operations. This role involves managing schedules, preparing reports, organizing meetings, and supporting senior management with various administrative tasks.

Role Summary

Office Administration

• Assist with day-to-day office and employee administration tasks.
• Manage office supply inventory and place orders when necessary.
• Perform basic clerical duties such as photocopying, scanning, and filing.
• Maintain and update contact lists and databases.
• Coordinate with vendors for office maintenance and repairs.
• Handle and distribute incoming and outgoing mail and packages.
• Respond to general inquiries via phone, email, and in person.
• Assist with budgeting, expense tracking, and financial reporting.

Visitor and Event Coordination

• Greet and welcome visitors in a friendly and professional manner
• Schedule and coordinate appointments for clients and visitors
• Assist in organizing company events or meetings

Employee Support

• Serve as a point of contact for employees regarding administrative and IT-related inquiries.
• Set up door access for new hires.
• Printing of name cards for new hires and existing staff.
• Assist with onboarding new employees, assign workstation, setting up laptops and office tools.

Travel Arrangements

• Travel arrangements, flights and hotel bookings.

Other Duties

• Perform any other duties as assigned by the Reporting Manager.

The Requirements

• Minimum a Diploma in any discipline.
• Minimum 3 years of administration experience.
• Proficient in MS Office Suite (Word, PowerPoint, Excel and Outlook).
• Strong communication and interpersonal skills, essential for effective stakeholder engagement.

• Locations:

1. North: Woodlands
2. North- East: Woodleigh
3. West: CCK , Bukit Panjang [Senja] , Clementi
4. East: Tampines / Pasir Ris
5. North: Yishun
6. North- East: Sengkang, Punggol
7. Centre: Clarke Quay
8. West: Bukit Merah , Queenstown, Tanjong Pagar
9. East: Geylang East / Lavender / Pasir Ris

• Working Days: 5 days (Rotating shift) + 1 Saturday (7am to 2pm) every 4 weeks
• Salary: $2,800 - $4,000

Responsibilities:

• Tend to the fundamental needs of infants, including feeding, bathing, clothing, and diaper changing.
• Arrange a range of activities that encompass diverse learning experiences such as reading, singing, and interactive sessions in English Language and Chinese Language.
• Monitor and assess infants in terms of their progress, behavior, social growth, and physical well-being.
• Maintain the cleanliness and organization of the classroom and the wider centre environment.
• Engage in event coordination and contribute to marketing and sales initiatives.
• Foster and sustain strong relationships with parents.

Requirement:

• Must have ACEY/ HCIC or CIT + EYDF cert
• EY1 or EY2 certified will be a plus

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Greet and attend to walk-in visitors and customers
• Co-ordinate office maintenance and repairs as needed, including supplies replenishment
• Provide administrative support for the office; maintain files and organize documents
• Any ad-hoc duties that may be assigned from time to time

Requirements

• Prior administrative experience preferred
• Proficient in English to communicate with visitors and customers
• Proficient with Microsoft Office
• Ability to multitask and prioritize tasks effectively
• Strong organisational skills and attention to detail

Job Description:

• You are responsible for providing excellent Food & Beverage service to the guests.
• To present menus to customers and taking orders for all food and beverages.
• Demonstrate knowledge on menus, making menu recommendations, answering questions and sharing additional information with guests.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders.
• Monitor all food and beverage served.
• Prepare tables by setting up linens, silverware and glasses.
• Deliver checks and collect bill payments.
• To clean and clear tables and remove used tableware.
• Any ad-hoc duties as assigned.

Job Requirements:

• Customer-service oriented personality.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Proactive, friendly and pleasant characteristics.
• Active listening and effective communication skills.
• Proficient in English language.
• Team player.
• Cheerful and self-motivated with positive working attitude.
• Preferably at least 1 year experience in F&B industry.
• Flexibility to work shifts, weekends and public holidays.

Benefits:

• $500 sign-on bonus
• Competitive starting salary
• Various incentives available upon confirmation (average of $400 & up per month)
• Meal allowances per shift
• Comprehensive health and specialist insurance
• Unlimited outptient medical benefit
• Quarterly progression review
• Birthday benefit
• Staff discounts

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Business Consultant (SME Financing Industry)

• Working Days: 5 Days working (Monday to Friday)
• Working Timing: 9:00 am to 6:00 pm
• Working Location: Ubi
• Starting Salary: Basic $2,400 to $2,900 + Attractive Commission (No exp $2400)

Job Requirements:

• Minimum education level: Nitec /Diploma
• Certification/working experience in finance/banking field would be an advantage
• Candidates with no relevant experience who plan to venture into Banking/ Financial Services are welcome to apply.

Main Duties & Responsibilities:

• Expand and develop new relationships with Business Owners (Cold Calling is required)
• Fix appointments and meet up with Business Owners
• Perform KYC checks and build a strong understanding of business, financial and keyman profiles
• Assess & analyze company’s financial strengths, challenges and growths
• Propose optimum financing solutions for Business Owners

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Familiar with o365 /Microsoft related products
• Reporting to the IT Manager
• 100% working in office

about the company

My client is a prominent supplier of marine fuels, primarily based in Singapore, one of the world’s largest bunkering hubs. They are looking for an IT Support Executive to join the established team.

about the job

• Installing and configuring computer hardware, operating systems, and applications.
• Monitoring and maintaining office and ship-based computer systems, networks, and hardware, while coordinating with external IT vendors as needed.
• Troubleshoot and resolve hardware or software issues.
• Supporting the preparation and administration of the Company’s IT policies and procedures.
• Contributing to the Company’s cybersecurity efforts by configuring and upgrading routers, switches, firewalls, proxy servers, anti-virus software, and access points.
• Conducting disaster recovery operations.
• Assisting with the implementation of new information management systems for the Company.
• Handling additional projects and tasks as assigned.

Successful candidates

Minimum of 2 years of relevant experience. Experience in periodic internet and laptop upgrades, as well as setting up antivirus software.

What’s an offer

The permanent role for an IT Support Executive will pay a salary range of $ 3,000 to $ 3,500 plus perks from the company. This is an opportunity for join a global market leader that has grown year on year.

Sales Support / Sales Coordinator

5 days week Mon – Fri 0830 – 1800 hrs

Salary : $3800-$4000

Location: Tai Seng

Job Scope :

• Handle inbound email and phone enquiries
• Responding to assigned customers’ enquiries, prepare quotation as required
• Make recommendations suitable based on customer’s specs and requirements
• To follow up on all enquiries. Request for feedback and comments on status of our quote.
• Report problems and responding to complaints from customers and give after-sales support when requested
• Proactive communication with customers to encourage repeat business
• Raise sales order and monitor/track delivery to ensure smooth delivery to clients
• Overseeing the delivery and making adjustments as necessary to ensure they are delivered to specifications and high standards
• Coordinate the submission of Tenders
• Monitors and chase outstanding payments
• Performs administrative and office support activities to Outdoor Sales Team
• Keep track and maintain adequate stock for on-going projects
• Collecting and analyzing feedback from customers to gauge satisfaction and success.
• Monitor KIV sales order

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Outbound Call Agent (Call Centre)
• Salary: $ 2000 - $ 2800
• Working Hours: Monday - Friday (9am - 6pm)
• Location: Bukit Merah Central

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Duration: 6 months

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Industry: Insurance

Job Purpose

You will be involved in the areas of Sales & Marketing in Group Insurance business, and be involved in the operational process of servicing intermediaries on existing renewal business/new business acquisition to achieve high renewal retention and business development.

Responsibilities

• Understanding of work functions of internal and external customers
• Provide administrative end-to-end support on quotations/renewal invitations;
• Analysis of benefits, claims data and information
• Working on presentation decks to internal and external customers
• Other ad-hoc duties

Requirements

• Diploma or equivalent industry qualifications;
• Proficient in Microsoft Excel, Powerpoint and Word
• Strong interpersonal skills & relationship-building;
• Adaptable and able to work independently;

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/8974

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Duration: 6 months

Location: Raffles Place

Working hours: Mon - Fri (9am - 6pm)

Industry: Insurance

Job Summary

We are seeking a Business Support Executive for a 6-month contract at Raffles. The ideal candidate will provide administrative support to various departments, assist in project management tasks, and coordinate meetings and events. Strong organizational skills, attention to detail, and proficiency in Microsoft Office are required. Join our team and contribute to the success of our business operations.

Responsibilities

• Assist in planning and executing Q1 2025 initiatives to agency force
• Manage and provide support to the sales force of assigned cluster
• Resolve queries and issues raised by agency force
• Disseminate key information and company directions to the agency force, while enforcing quality
• assurance standards to maintain a highly professional distribution sales force
• Resolve Agency issues such as complaints, handling of appeals, transfer of representatives,
• termination of representatives and compliance issues by working with related departments
• Monitor and follow-up on Field Force Evaluation
• Takes accountability in considering business and regulatory compliance risks and takes
• appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and
• technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• Minimum Diploma
• Proficiency in MS Office Applications (Excel, Word & PowerPoint)
• Excellent written and verbal communication skills and interpersonal skills
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/8970

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Repair Order Desk Executive

Contract: 6 months contract

Location: Changi North

Responsibilities

• To process/enter customer orders, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
• To ensure accurate and timely billing/invoicing to customers.
• To co-ordinate with, or support other departments to resolve customer service issues.
• To work within the Repair Team to ensure repair SPT and company objectives are met.
• Be responsible, and to prepare, present and/or participate in performance related topics.

Requirements:

• Must be familiar and able to use Microsoft Outlook and Excel.
• Must be able to communicate clearly and write fluently in English.
• Candidates with previous experience in aerospace customer order desk will be highly preferred.
• Candidates with experience using SAP and Microsoft Access will be added advantageous

Preferred Experience/ Skillsets:

• Aviation/ Aerospace: Minimum 1 year
• Customer Service: Minimum 1 year
• SAP: Minimum 1 year
• Repair Order: Minimum 1 year
• Microsoft Access: Minimum 1 year

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9000

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Who we are

SimCorp offers an industry-leading integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

Why is this role important to us:

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role, you will work closely with the client to provide support and solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. The opportunity presents itself to engage in a lively, continually evolving international business setting with promising possibilities for career advancement. If you want to contribute to our success and develop in a professional environment - grow with us!

What you will be responsible for:

• You will act as the central point of communication with our clients on issues of production support and work to uphold the partnership.
• Provide L1- L3 support for resolving problems and issues that occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement and daily operations of the applications (including monitoring and troubleshooting)
• You will be required to work onsite at a client. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

What we value:

• A Bachelor’s degree in finance or economics
• Minimum 5 years experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical
• You are good at working on and prioritizing multiple tasks at the same time.
• Proactive nature, service-minded, and a natural ability for problem-solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive setting
• Skilled in engaging with clients and adept at creating presentations, coupled with proficiency in English communication, both oral and written)

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

#LI-Hybrid

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394