Total 3 Customer Service job vacancies in raffles city

The role of the Customer Program Manager will focus on supporting the Strategy/Operations & COS leader of APJC CX.

The role’s primary focus will be on driving business performance and running the business. To be successful in this role you will have strong business acumen, interpersonal and communications skills and excel at working across a dynamic team to help drive CX strategy and priorities with a strong understanding of the services/SW businesses.

• Act as a Critical point of contact and Business partner across CX, Sales, Finance.
• Institutional knowledge of Services, Financial & Operations Management > 6 years.
• Detailed understanding of the services portfolio and impact to Financials.
• Detailed understanding and governance of a P/L for CX APJC including, but not limited to bookings, revenue, margin.
• Detailed understanding and governance of Services Bookings forecast (renewals, new); representing software and services in Sales and CX forecast calls.
• Monitor progress on joint CX and ISS Plans and Targets to resolve issues and response to asks and highlight priorities where necessary.
• Develop and maintain strong relationship with Software and Sales leadership to collectively drive AOV growth across the region.
• Drive critical KPI (operational, financial, customer centric) related to Services/SW within the theatres which aligns with the success of the One Operating model.
• Oversight and execution of the operational and financial levers to help APJC CX deliver to its FY25 financial plan on a quarterly and annual basis.
• Build rigour around customer interlocks/QBR and proactively drive service delivery governance and stakeholder management.
• Deep dive into SW ATR by theatre with the renewals, sales and theatre leaders to improve adoption, leading to lower attrition and higher renewal rates.

Who You’ll Be:

We are seeking an candidate who is known for Operational Excellence. The ideal candidate will excel at understanding Operations, financial and program management. You will have a bias for action and accountability. You will be passionate about ensuring we drive value for our customers and our shareholders. You will ensure that the value creation from our employees is delivering the highest value for our customers as well as the individual’s career.

This role is an internally facing role and cross functional. It is fast paced, action orientated and constantly evolving. You will need and want to embrace change and ambiguity, iterating the approach as you test and learn.

Minimum Requirements:

• Minimum 12 years’ experience in Operations, financial and program management – including but not limited to the creation of business cases and the deep understanding of the CX P/L.
• Experience in understanding the SW/Services and program management.
• Minimum 5 years’ experience in APJC.
• Deep understanding of Cisco’s Portfolio across Product and Services.

Additional Requirements:

• Experience in Cisco’s Portfolio across Sales and CX.
• Extensive experience in operations and managing complex organizations.
• Experience in Customer Experience, Service Delivery and Customers Success.
• Strategic thinker with operational mindset.
• Excellent executive verbal and written communication skills, and experience presenting to Executive level (preferably board level) audiences internally and externally.
• Ability to influence and articulate business requirements through concise messages.

• Position title : Afterschool Care Teacher
• Location:The Woodleigh Mall
• Working Days: 5.5day
• Working Hours-Monday to Friday 1030am to 7pm
  - Saturday 9.30am to 1.30pm
• Salary : $2,200 - $3,400

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Job Requirements

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

The Role

As the Junior Agency Support, you’ll be an essential part of our operations, working closely with all teams to ensure smooth project coordination and data accuracy. This is a great opportunity to gain hands-on experience in the advertising and entertainment industry while laying the foundation for future growth.

Key Responsibilities

• Media Tracking & Data Entry: Monitor client product appearances in TV shows and movies, recording essential data such as screen time and visibility. Capture screenshots and maintain accurate logs.
• Data Management & Reporting: Regularly update and audit databases, generating reports on media placements to ensure data accuracy and completeness.
• Inventory Management: Assist with overseeing client inventory, handling receipts, logging, shipment preparation, and returns. Conduct quality checks and track inventory status.
• Project Support: Provide administrative support to Account Managers and Product Relationship Managers, ensuring smooth project coordination and timely data entry for ongoing campaigns.
• Social Media Support: Assist with internal social media and marketing.
• Lead Generation & Outreach: Support Account Executives and Production Relationship Managers with outreach efforts to build new production and brand relationships.
• Administrative Errands: Perform general administrative errands as needed, such as coordinating deliveries, managing supplies, or handling ad hoc office tasks.
• Handle other duties as assigned—we all wear many hats!

Experience & Skills

• Education: Diploma or Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business Administration).
• Fluency in English: Proficient in written and spoken English for effective communication with internal teams and external stakeholders.
• Attention to Detail: Highly organized, with a strong eye for detail to accurately track media appearances and manage data.
• Social Media Savvy: Knowledge of social media platforms, trends, and strategies, along with an interest in media tracking.
• Technical Skills: Proficiency in Microsoft Excel, Google Sheets, and basic familiarity with multimedia tools such as screen recording software, video editing, and file-sharing platforms. Experience with CRMs (e.g., HubSpot, Monday) is beneficial but not required. Must be comfortable with data management and eager to learn new software.
• Time Management: Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality work in a fast-paced environment.
• Communication: Excellent written and verbal communication skills, with the ability to liaise effectively with internal teams and external partners.
• Logistics Experience: Basic experience in inventory or shipment tracking is advantageous.
• Physical Requirements: Physically capable of lifting up to 23 kilograms as needed to support production needs.
• Location Requirement: Must be based in Singapore with reliable access to the Central Business District (CBD). Candidates must be legally authorized to work in Singapore. Visa sponsorship is not available for this role.

Perks & Benefits:

• Competitive salary–– S$3,200–S$3,800/month based on relevant experience
• 14–20 days of annual leave
• Basic medical insurance
• Opportunities for growth and career development in a creative environment