Total 6,297 Customer Service job vacancies in raffles place

$3,200 - $3,800

5.5 days, Mon-Fri: 9am-6pm; Sat: 9am-1pm

Coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the department, which includes:

Outreach and engagement of seniors within service boundary

Active ageing programme

Befriending and Buddying

Care and support services

To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Key Responsibilities

• Provide daily escort duties for clients from their home to the hospital or polyclinic for their medical appointments.
• Accompany the clients on the vehicle and keep an eye on them during the journey.
• Assist client with walking aids or on wheelchairs with their ambulation.
• Assist the clients throughout their hospital or polyclinic visit, while ensuring their safety at all times.
• Escorts/transports clients safely, professionally, courteously and in a timely manner throughout the hospital or polyclinic.
• Assist clients in boarding and alighting from the vehicle in line with clients’ needs; where necessary, via operation of wheelchair hydraulic lift or other mobility devices in line with proper, safe lifting techniques.
• Administer safety procedures for clients before and during transportation to ensure safe and secure vehicle environment. Ensure that clients/wheelchairs are safely secured in the vehicle.
• Escort the right senior to the right medical institution/clinic and room(s) for their medical treatment/consultation.
• Perform with medical appointment process such as clinic registration, settling of payments, future appointments scheduling, walk-in and collection of medication.
• Promote safety and comfort for seniors by interacting with them while waiting for transport during appointments.
• Liaise with office with client’s follow up medical appointment and transportation.
• Attend to senior’s needs and provide physical assistance such as buying meals, toileting, perform translation if needed) during appointments (i.e. on wheelchair)
• Hand over all medications, doctor’s notes, appointment schedules to the elderly or cluster support staff or social worker upon return to the Home.
• Inform the supervisor/manager of any abnormality of the client.
• Physically able to handle elderly on a wheelchair.
• Adhere to the Standard Operating Procedures (SOP) at all times.
• Exhibits a professional, friendliness, courteous, empathetic, compassionate and positive demeanor at all times to the clients.
• Comply with Personal Data Protection Act (PDPA) to ensure patient confidentiality, all sensitive information and privacy are safe-guarded.
• Assist in Meals-On-Wheels delivery as required.
• Perform any other duties or to undertake other responsibilities, etc as and when assigned by the supervisor or manager.

Location: Pasir Ris

Purpose of the Job:

• Plan, coordinate and execute programmes during Term and School Holidays.
• Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.
• Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
• Ensure the safety, security and well-being of students at all times.
• Be a responsible, good role model for the students & teachers.

Key Role/Job Function:

1. Oversee day to day operation of the Centre and ensure its smooth running.

2. Ensure good Centre performance by developing strategies that are in line with our company vision and mission.

3. Ensure teachers provide optimum level of guidance to students to complete their school homework responsibly.

4. Mentor and supervise staff & teachers to ensure compliance to SOPs, safety, security and health standards.

5. Provide a warm & nurturing environment to the students at the Centre.

6. Supervise and guide students with their school work as well as life skills (play, hygiene and meal time).

7. Plan and conduct child appropriate social and recreational activities and holiday programs.

8. Teach & address classroom disciplinary issues using positive behaviour support system.

9. Prepare/organise and execute/conduct creative learning activities and outings as required.

10. Support the holistic development of students in alignment with our company goals.

11. Maintain regular communication with student’s parents.

12. Establish partnership with community partners & volunteers.

13. Foster good working relationship & rapport with all stakeholders - students, parents, team members, volunteers and partners in the community.

Commitment to Professionalism

· Uphold our company vision and mission.

· Understand the philosophy of the programme and can describe its goals and objectives to others.

· Support the Centre’s code of ethics conduct.

· Engage in ongoing staff development to improve personal and professional skills.

· Enjoy working with students in a group setting and demonstrates a positive attitude in her role.

· Keep all personal information about students and families confidential.

· Work cooperatively with other staff members, accept supervision and help promote a positive atmosphere in the centre.

· Attend staff meetings, workshops, functions and in-service training provided by our company

· Take on any other duties as and when assigned by your immediate superior/ management.

Programme

· Plan and implement effective student developmental programs for the Centre.

· Supervise and evaluate programmes in the Centre and ensure quality care and services are maintained.

· Provide constructive feedback / suggestions to immediate superior in relation to programmes and curriculum.

· Implement continuous improvement in the Centre’s programme

· Publish Centre newsletter

· Work closely with personnel appointed by management in integrating students with special needs

Staff

· Involve in staff recruitment, appraisal, conflict management, mentoring and welfare as well as manpower scheduling.

· Supervise, guide and evaluate staff though lesson observations.

· Brief, orientate and follow up on new staff in the Centre.

· Recommend and co-ordinate training needs of staff & teachers.

· Hold monthly staff meetings.

· Conduct in-house teacher training when necessary.

· Ensure staff maintain proper code of conduct.

Administration

· On business management:

o Source, negotiate, and determine course fee for children enrichment program.

o Ensure optimum level of students enrolment and ensure profitability is beyond break even vs centre’s overhead expenses.

o To do strategic planning on publicity for enrolment & volunteerism.

· Ensure that licensing requirements are met at all times.

· Ensure that up to-date records (factsheet, centre’s enrolment, particulars of students and their parents, staff, medical and leave records, attendance of staff and students) are properly maintained.

· Ensure that records (petty cash, fee collection records, registration and withdrawals, subsidy applications etc) are properly maintained.

· Liaise with government agencies on operational matter namely, MCDS, HDB and Town Councils.

· Attend to & respond appropriately to public enquiries and complaints.

Finance

· Prepare centre budget with respect to the programme needs of the centre.

· Monitor budgetary costing and control of centre’s income and expenditure.

· Seek approval from superior for the procurement of materials and supplies.

· Prepare disbursement of petty cash expenses to staff and seek approval for disbursement of petty cash expense to self.

Accountabilities

· Uphold the vision and mission of our company in any way possible including attending functions, meeting, training courses and carrying out projects as assigned by your immediate superior / management.

· Provide periodic reports to management.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

· Good Classroom Management Skills

· Leadership, Business Management, Operations/Project Planning, Customer Service skills

· Proficient in Microsoft Office

· Dedicated, reliable, creative, disciplined and able to multi-task

Responsibilities:

• Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up with internal and external parties on pending cases
• Manage and resolve customers’ complaints and feedback with a good closure
• Perform any other duties that may be assigned by the supervisor

Requirements

• 2-4 years of experience in a call centre environment and/or insurance industry is preferred
• Passion for service, and the right aptitude and attitude to deliver excellent service
• Analytical mind and effective problem-solving skills
• Excellent interpersonal communication skills
• Able to converse in Cantonese and Mandarin will be a plus as most of our clients are Chinese
• Willing to work on shift rotation, between 8:00am to 7:00pm

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Responsibility:

• Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
• Maintain good relationship with customer and related department.
• Support bidding preparation process for successful RFQ process with customers.
• Provide advice to related department to increase revenue generation from current business model.
• Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
• Proactive for troubleshooting and provide direction for global operation team.
• Escalate customer’s pain point and resolve the issues within timeline.
• Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
• Update SOPs regularly and share best practices sharing with team members.
• Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.
• Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.

Requirements

• GCE "O" level and above
• Customer-oriented, responsible, positive and pro-active
• Min. 2 years experience in logistic
• Proficient in Microsoft Office
• Highly adaptable and able to work under pressure in a fast-paced environment.
• Able to start immediately

Job Requirement:

• 4 to 5 years of experience as Application Support Analyst.
• Experience supporting Web / Mobile / Client based applications.
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups and patching.
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily monitoring, system capacity review.
• Provide on-going maintenance support for production systems/applications and 24/7 stand by support required.
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
• Knowledge of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to othersystems.
• Knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Duration: 2 Years Contract Extendable/Convertible to Perms

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to liaise with Chinese speaking customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Assist in the performance of clinical and laboratory procedures.
• Provide receptionist duties at front counter
• Prepare and dispense medications
• Ensure accuracy of clinical data entry into computer system
• Prepare submission for corporate claims
• Handle all transactions include payments and ensure proper documentation
• Perform basic assessment for patient
• Prompt for low stock medications and supplies
• Arrange/Booking appointment for patients for follow-up treatment and vaccination
• Assist doctors with chaperoning and conduct minor procedures, swab procedure
• Daily e-submission of Managed Care claims for different insurance schemes
• Maintenance of the physical facility of the clinic
• Perform data entry and closure of daily settlement
• Maintain filing system, coordinate appointments and other admin duties
• Rendering assistance during nebulizer use, perform First-aid and triage patients.
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:

• Min GCE “N”/”O” level and above
• Able to work in fast paced environment
• Those without related experience are welcome to apply
• Team Player and Good communication skill
• Those with more experiences may consider for Senior Position

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD MEDICAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

Responsibilities:

• Gather requirements, design, develop and deploy new versions of CIM applications especially Equipment Manager automation solutions
• Provide IT Production Applications Level 2 & 3 support for the proper operation of Production lines
• Responsible for documentation of requirements and coordination of enhancements in the assigned area

Requirements:

• Diploma in Computer Science, Engineering, or equivalent fields with minimum 2 years of working experience in Semiconductor Manufacturing IT
• Degree in Computer Science, Computer Engineering, or related fields
• Experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL and/or Tibco is an added advantage
• Experienced in semiconductor manufacturing industry is highly advantageous

To apply, please visit www.gmprecruit.com and search for Job Reference: 21592

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Gentle Smile Dental Studio - Dental Practice located in Millenia Walk, beside Promenade MRT.

Job Descriptions

• Provide high level of service to potential patients and patients, ensuring that they are treated in a manner that provides reassurance and comfort
• Complete front office duties such as managing patient relations, registering patients, scheduling appointments, providing dental information to patients, handling phone/email enquiries, dispensing medication, explaining fees and payment methods, collecting payment from patients, assisting with insurance/Medisave/CHAS/PG claims, keeping track of receipts etc
• Perform general administrative duties and any other ad-hoc duties
• Maintaining the clinic cleanliness and hygiene to a high standard and ensuring sterilisation of instruments
• Assist in ad hoc administrative works.

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 2.5 days work week. (2 Weekdays 9am-6pm, Saturday 9am-1pm )
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

Centre Executive (Drama Academy)
Working days: 5 days (Off on weekdays, Both Sat & Sun have to work)
Working Hours: 9am - 6pm
Working location: Newton
Salary: $3000 - $3500

Job Description:

• The role of the CENTRE EXECUTIVE is the day to day running of centre in order to provide quality service and further the development and reputation of centre by building strong and lasting relationships with parents, children and teachers.

Job Responsibilities:

• Overview, planning and implementation of programmes with particular focus on customer service, and teacher management.
• Overview, planning and implementation of logistics and operations.
• liaise and coordination with management, creative head/s, administrative and
  teaching staff.
• To ensure delivery of high quality customer service and work practice standards.
• General management and supervision of centre's facilities and responsibility
  for the health and safety of children, parents, staff members, and teachers.
• Overview, planning and implementation of the Academy's support services in off-site
  locations and related projects, events, and programmes.
• Plan, implement and support promotional and marketing initiatives and activities in keeping with the general mission of the Academy.
• Any other ad-hoc duties related to centre.

Requirement:

• Diploma or Degree in related fields.
• Willing to work on weekends.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

AIC aims to create a vibrant care community for our seniors to live well and age gracefully. Our Community Care Partners play an integral role in helping us attain this national objective.

We are looking for a/an Senior Executive/Assistant Manager to join our Sector Communication & Engagement team. The candidate will help communicate and drive engagements with our Community Care Partners including but not limited to co-ordinating focus groups and events. The candidate will also be involved in rolling out effective and timely communications through our various digital platforms and organised events.

Reporting to the Team Lead, the candidate will be involved in strategic communications and is required to plan and execute strategies to create awareness of sector-wide developments as well as engage and encourage greater interactions among our sector partners. The role will require coordination with various AIC Internal Stakeholders to streamline implementation and timing of engagements and announcements to the sector, monitor and evaluate the effectiveness of such engagements and introduce new and novel ways of communicating to the sector. The role will also see the candidate being part of a team that organises major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day, over and above other regularised events in AIC’s calendar such as webinars.

Job description:

• Work in a team to build long-term engagement of Community Care Partners
• Create, plan and execute communications strategies to increase sector awareness, outreach and engagement (including but not limited to co-ordinating focus groups and events) with a strong emphasis and focus on impactful sector-wide development/s.
• Identify communications opportunities
• Support the Team Lead in the development of communications and materials for use on various digital platforms and channels
• Play a key role in evaluating the effectiveness of the team’s communications and engagements and recommend timely refinements, when required
• Work closely with teammates to introduce new and novel ways of communicating to the sector, including use of videos and social media apps
• Prepare and present monthly data report of digital platform/s
• Ensure timely dissemination of emails, advisories and guidelines to the community care sector
• Produce and disseminate eDMs and other promotional materials
• Maintain repository of emails sent to the community care sector
• Find and implement a feasible EDM and email tracking system to gather data and insights
• Play a coordinating role in organising major annual events for the sector, such as the Community Care Work Plan Seminar and Community Care Day as well as regular events like webinars.
• Able to present the Department’s plans to the senior management team, when required.
• Work closely with divisional teammates on the update of contact information of sector partners, when required
• Other ad-hoc and admin duties and responsibilities, as assigned

Job Requirements:

• Minimum recognised degree in Media and Communications, Marketing Communications or relevant areas
• At least 3 years of experience in strategic communications, digital content creation, digital strategy or digital marketing.
• Basic video production and editing capabilities and basic graphic design skills are a requirement
• Good writing and presentation skills are required
• Keen eye for design
• Strong technical knowledge and skills in Office 365 suite, Sharepoint2019 and web analytics
• Experience in undertaking digital communication campaigns and a strong understanding of social media and digital platforms is a plus
• Prior experience with webinar tools, ability to troubleshoot on virtual events, broadcast/streaming technologies and live events are an asset
• Prior experience in running events is a plus
• Ability to collaborate with internal stakeholders
• High level of responsiveness, sense of urgency and ability to work under pressure amid a dynamic environment
• Strong interpersonal and communication skills
• Strong drive for results, ability to plan, track and follow through to deliver on tight deadlines

Underwriting

• Assist the Head and work with own Team Leader and members to:
• Prepare underwriting / renewal information
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Service Standards

• Maintain service standards by timely response to internal team requests in addition to meeting deadlines

Job Requirement

• Basic Degree/Diploma in Business or Engineering with CGI
• 1 year experience in General Insurance operations
• Some knowledge of General insurance operations
• Some understanding of laws and legislation in relation to the General Insurance industry.

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

• Preparing and processing orders by issuing job orders to vendors and monitoring the production
  schedule to ensure timely delivery
• Coordinating shipping arrangements and preparation of relevant documents required for shipments, such as invoices, packing lists, delivery orders, job orders and ensuring smooth
  delivery of each shipment.
• Monitoring payments from customers and arranging timely payments to vendors.
• Additional work scope or responsibilities may be assigned from time to time at the discretion of management.

Qualifications
• Minimum Diploma in any field, with at least 3 years of experience in logistics operations.
• Good knowledge of incoterms, contract administration, international trade administration e.g.import/export documentation, letters of credit, etc.
• Good interpersonal and communication skills to communicate effectively with internal and external stakeholders.
• Demonstrates high level of attention to detail and possesses strong problem-solving abilities.
• Knowledge in SAP is advantageous.

Kindly submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

Please note that only shortlisted candidates will be notified.

This is an exciting opportunity for a Receptionist (Front Desk Executive) to join a Qualified Full Bank. Handling Reception counter and ensure incoming mails are handed over to the relevant Departments in a timely manner.

Responsibilities:

Recruitment and Selection

1. Answer all incoming calls and handle caller’s inquiries whenever possible
2. Re-direct calls as appropriate and take adequate messages when required
3. Arranging visitors form/safe management requirements at reception for all visitors
4. Greet, assist and/or direct, visitors and customers
5. Respond to public inquiries on phone or face to face
6. Receive, direct and relay telephone messages and fax messages
7. Pick up and deliver the mail
8. Open and stamp all general correspondence
9. Maintain the general filing system and file all correspondence
10. Assist in the planning and preparation of meeting, conferences and conference telephone calls
11. Maintain an adequate inventory of office supplies
12. Provide administrative services to Operations Department as and when required
13. Clear cheques and branch requests
14. Carry out Premises related work when Premises Manager is not around
15. Ad-hoc duties that other department colleagues have tasked me to do.
16. Distribute stationery to our Operations staff
17. Send out DHL and couriers
18. Documents received by hand to key into mail register and distribute
19. Franking of mails and posting them at Singpost
20. Preparing of franking monthly balance report, checking and topping up balance
21. Collection of UOB bags and slips at UOB Centre
22. Stock count of First Aid Supplies twice monthly
23. Generating of Server Room Access IT Report monthly

Requirements:

1. Diploma or degree in any field
2. Prior experience as a receptionist/ front desk executive preferably in Banking or other regulated FIs
3. Consistent, professional, good manner and polite, customer oriented
4. Excellent written and verbal communication skills
5. Well organized, detail oriented, very meticulous, systemmatic and able to handle multiple requirements at one point of time
6. Process oriented and adaptive to any given process
7. Team player, energetic, service-oriented and able to work in a dynamic and fast paced environment with multiple priorities

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Service Desk Engineer

ITCS Group, a Smart IMS Company, is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region.

We are currently looking for a Service Desk Engineer to support the daily operation of the IT system for end-users.

Responsibilities:
- Perform IT support for end users.
- Coordinate with users on project tasks.
- Regularly report the metrics on migration status.
- Perform imaging of notebooks through SCCM.
- Assist in Knowledge Base, Assets Management for ServiceNow.

Requirements:
- IT Discipline Diploma or Degree, Professional Certification, or any relevant experience
- Familiar with Microsoft Office and Windows Application.

Additional Information:
- Location: Ubi Avenue 1
- Working hours: Monday to Friday, 9 am to 6 pm.
- Salary will commensurate with experience

Location : Lavender / Bendemeer

Working days: 5.5 days ; 10 working hours

Industry : Hotel F&B

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Requirements

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Roles & Responsibilities

At Kensington Trust Group, you will have the opportunity to build a career as unique as you are, with the support, inclusive culture and technology. Your unique perspective and voice will help you and your team become even better. Come join our team and create an exceptional experience for yourself as well as a better working environment for everyone.

Your next opportunity

As our Receptionist cum Office Administrator, you will embody the face and brand image of our company, ensuring quality services that translate into high levels of customer satisfaction for both our internal staff and external clients.

Collaborating closely with the Human Resources Manager, you will oversee the general office and facilities, as well as internal services at the corporate level and external liaison activities with our vendors and suppliers.

Key Responsibilities:

• Serve as the primary contact for general office administrative tasks
• Manage and coordinate meetings, conferences, and appointments
• Deliver exceptional reception and visitor services, including greeting visitors, directing them to meeting rooms, providing refreshments, and handling phone inquiries
• Oversee office supplies (pantry, conference room, and team-specific needs), liaising with the Cleaner for maintenance and ensuring overall office cleanliness and tidiness
• Provide administrative support across departments, including tasks like collecting, sorting, and distributing incoming mail, as well as scanning documents when required
• Act as the liaison with the landlord for all matters concerning the office building and premises, such as maintenance, fire drills, contractor permissions, and providing support to any office-related matters
• Execute other office duties and projects as assigned, including the digitisation of office records into our Shared Drive

Requirements/Qualifications

• Diploma or equivalent
• Minimum 2 years of experience as a Receptionist, office administrator, or in a relevant role
• Demonstrate a service-oriented attitude and a growth mindset, consistently delivering high-quality work
• Possess excellent communication and interpersonal skills
• Ability to work independently, multitask, and effectively prioritise tasks
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
• Conversational in Mandarin, to liaise with Chinese-speaking visitors, clients and vendors
• Knowledge of Viewpoint software is a plus

What We Offer:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• We love to hear from you if you can demonstrate that you meet the criteria above

We regret to inform you that only shortlisted candidates will be informed.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)