Total 6,263 Customer Service job vacancies in sg ensign kallang place l7 left wing

Our client is a leading Multinational Social media company. They are seeking a support operation expert to join an Operations team that will support partners.

Job Responsibilities:

• Provide company partners with a delightful, high touch and effective support experience.
• Onboard partners and serve as primary Ops point of contact.
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issue.
• Spot trends in partner issues and communicate feedback to cross-functional teams.
• Operationalize processes to improve partner experience.
• Improve support workflows around issue resolution and product insights.
• Develop product and issue specialisation to improve the quality of support.
• Train new employees on current workflows, standard processes, and internal tools

Job Requirements:

• Bachelor’s degree or equivalent with min 3+ years of experience in IT software support, technical support, operations, customer support or account/partner management
• Experience in the media industry,is desired.
• Experience using Excel and/or basic data & insights tools.
• Strong written and verbal communication skills
• Strong attention to detail
• Proactiveness, adaptability, learning mindset.
• Able to work non-traditional hours (outside of 9am-6pm) occasionally.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Responsibilities

• Assist and support Project Manager.
• Liaison with consultants, contractors, authorities to support delivery of the project.
• Identify, track and pursue opportunities to design, de-risk programme, manage budget and project quality.
• Prepare contracts and negotiate revisions & variation orders, changes and additions to contractual agreements with architects, consultants, contractors and suppliers.
• Conduct regular project review meetings with Consultants and contractors both on and off site and report to Management on a regular basis.
• Advise and maintain standards for monitoring design and construction programme, cost control and project information systems to ensure successful project delivery
• Prepare fortnightly/monthly reports to provide accurate information to the Management on the project including relevant financial and cash-flow reports.
• Develop and implement a robust and complete handover system from construction to operational phases.
• Ensure the proper and complete handover of the completed works to the Facilities Management Team
• Any task which may be assigned from time to time

Requirements

• Diploma in Electrical/Mechanical/Civil Engineering or related disciplines, accompanied by 3 years of relevant work experience.
• Experience in Data Centre Project.
• Excellent written and verbal communication skills.
• Able to work independently and a team player with a good interpersonal skill.
• Relevant experience in the M&E design and Consultancy firm an advantage.
• Well versed in local codes of practice and standards an advantage.
• 1 years contract with full benefits, Mon to Fri, 830am to 6pm, East
• Job Reference: L9V5549Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Service Engineer x 2

Office location : Jurong East
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances: $2,800-$3,000

Job Description

• Perform servicing, repairs, upgrade, retrofit, maintenance and calibrating level instruments and analyzers out field service attendances job (Shipyard/Anchorage).
• Provide back-end support for the Service team in Local office, oversea service office or oversea authorize service agent.
• Handling pre and post administrative work, generate Service reports and other relevant documents.
• Willing to work overtime, weekends, and be overseas for periods of up to several months.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Deliver both pre and post-technical assistance to customers regarding their vision needs.
• Offer comprehensive technical support to address customer inquiries and concerns.
• Conduct on-site services to ensure optimal customer satisfaction.
• Assess and qualify new products for effective integration and performance.

Requirements
• Profound grasp of camera, lens, and optical systems.
• At least 3 years of hands-on experience in machine vision applications.
• Willingness and ability to travel on short notice.
• Diploma or Degree in Electrical or Optics Engineering.
• Prior experience in AOI (Automated Optical Inspection) is highly valued.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Industry : Aviation

Location : Loyang, near pasir ris

Responsibilities

• Issue quotations, acknowledge customer purchase orders and send invoices
• Ensure customers’ orders are processed promptly and accurately
• Ensure coordination on stock readiness, availability and delivery schedules
• Respond customer queries and expedite requests
• Ensure delivery and customer requirements are met
• Undertake ad-hoc duties as assigned.

Requirements

• Diploma in Business or Engineering or equivalent
• At least 2 years of working experience in a customer service function
• A team player, meticulous and self-motivated with a positive attitude
• Able to work independently in a fast-paced environment
• Possess good problem solving and communication skills
• Proficiency in MS Office

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop service platform.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

Performance Bonus and Commissions are Available!!

Job Description:

- Build and maintain strong relationships with merchants, understanding their needs and tailoring solutions to drive sales and revenue.

- Develop and execute sales strategies to acquire new users and increase user engagement on our platform.

- Collaborate with the marketing team to create and implement targeted campaigns to drive user acquisition and engagement.

- Provide ongoing support and training to merchants on maximizing their sales potential through our platform.

- Track and analyze sales performance metrics to drive continuous improvement and achieve sales targets.

The Ideal Candidate

- Bachelor's degree in business, marketing, or a related field.

- Proven track record in sales, business development, or a related role.

- Strong understanding of e-commerce and digital marketing.

- Excellent communication and negotiation skills.

- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

- Results-driven mindset with a focus on exceeding sales targets.

- Experience in the e-commerce or platform industry is a plus.

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.


Responsibilities:
1. Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
2. Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
3. Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
4. Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Minimum Qualifications
1. Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
2. 5 years experience of Data Analytics.
3. Expert experience pulling large and complex data using SQL and writing data pipelines.
4. Experience with a data visualization tool (e.g. Tableau)

Preferred Qualifications
1. Experience doing quantitative analysis;
2. Development experience in at least one scripting language (Python,etc.);
3. Excellent verbal and written English communication skills;
4. Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner, ensure that there are no data breaches and that all agreed processes are met
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims, and carry out regular reviews of all pending claims cases and ensure process improvements are made aware to Service Partner
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with Service Partner and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes and meeting all the agreed SLA’s
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements:

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

• We seek teachers who are passionate about teaching and are able to connect positively with students such that they learn and progress effectively in school.
• Candidates must possess at least Bachelor's Degree / Post Graduate Diploma / Professional Degree in Chinese or equivalent.
• At least 3 Year (s) of working experience in the related field is required for this position.
• Must be able to teach international/local students from k1 to A Levels or IBDP level.
• Working hours are 11am to 8pm from Mondays to Sundays.
• Rest days will be on weekdays.
• It is unlikely that candidates without the minimum experience will succeed in this position.
• Required Skills (s): Microsoft Office
• Preference will be given to candidates who can join on short notice.

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

The Job

• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
• Achieve individual and team performance KPIs and goals
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
• Gather customer feedback and sentiments and escalate to the Team Leader for further actions
• Maintains and improves service level quality by adhering to standards and guidelines
• Handle ad hoc duties as required
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Minimum 1 year of experience in outbound call centres
• Excellent interpersonal and persuasive skills.
• A good team player with ability to multitask and meets stringent service standards
• Keen to learn and positive work attitude
• Proficient in Microsoft Office
• Meticulous in documentation and fulfillment work

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Providing administrative support to the sales team, assisting in order processing, customer inquiries, and ensuring a seamless sales process.
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment.
• Verify order information, update order status and communicate any delays or issues to customers as necessary.
• Resolve customer complaints or issues effectively and escalate complex matters to the appropriate channels.
• Maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.
• Organize and maintain filing systems for easy retrieval of documents.
• Assist in other administrative tasks and projects as assigned by management.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

about the company

Our client is a global supplier for electrical and mechanical drive systems, including gear units, generators and couplings. Serving multiple key industries such as power generation, marine, wind power and many more, they’re now on the look out for a Service Engineer to join their dynamic team during an exciting time in their development.

about the job

Reporting directly to the Service Manager, you will:

• Attend field service calls within the Southeast Asia region
• Inspect, repair, and install gear drives and other transmission parts (i.e. planetary, mill drive, variator drives, marine drives, coupling etc.) at customer sites
• Drive direct interaction and coordination with customers’ site personnel
• Troubleshoot errors and advise on corrective action
• Write customer facing reports
• Read and work from blueprints, parts lists, and assembly protocols
• Disassemble gear drives, inspect disassembled parts, write up and report failed parts, and advise on replacement parts.
• Create expense reports

job requirement

• Diploma/Degree in Engineering or equivalent
• Minimum 10 years of experience in power transmission, heavy equipment assembly, marine, or wind gearbox applications or 5 years of experience in field service operations
• Ideally possess gear box maintenance experience
• Possess ability to carry items up to 20 kg in weight, climb stairs and ladders generally up to 125 meters in height
• Experience in electrical, mechanical, hydraulic maintenance/troubleshooting
• Willing to travel occasionally within SEA

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company

Our client is a leading global power provider with a strong history and presence globally. They’re looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

• Responsible for the commissioning, troubleshooting and repair of marine generators.
• Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensure all technical and training documents are up-to-date and organized.
• Standby support and 24/7 emergency call for customer support.
• Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

• Diploma/degree in Electrical/Mechanical Engineering
• Minimum 3 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Job Details:

• Work Location: Joo Koon.
• Work arrangement: Hybrid
• Working hours: 8:30 AM to 6:00 PM.
• Contract Duration: 6 Months, renewable based on performance and business needs

Job Summary

The incumbent will be working within the products division (Ecommerce). Working closely with the team ( product director, GCM, Category manager/executives ) to provide support in day to day administrative tasks.

Job Scope:

• Working with the buying team to liaise with suppliers for product enquiries such as listing/samples/getting of images
• Responsible for the maintenance and submission of product and promotion listings in FPON platform
• Carry out all administrative work such as form submission to relevant departments and email correspondence with suppliers
• Support and assist buyers to follow up on certain tasks such as following up with suppliers clear free goods in warehouse and aging stocks
• Assist buyers on Market Place matters by following up with sellers (for tasks such as unhiding of sku/sellers' enquries)
• Assist buyers on customer service feedback (zen desk tickets)
• Support buyers to follow up with MP sellers on their stocks availability whenever there is a B2B enquiry
• Support any ad hoc task required ( aligned with RO )

Qualifications

• Proficiency and strong in excel , gsuit ( eg google sheets)
• Any experience in FMCG, retail or ecommerce will be a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Customer Service Officer – Social Media (1 year)

• Leading Utilities Group company
• Duration: 12 months extendable/convertible
• Working Location: Kallang Sector
• Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Job Responsibilities

• Attend to general utilities and account-related enquiries via customer channels in a professional and timely manner
• Monitor and respond to customers inquiries and comments on social media platforms (e.g. Facebook)
• Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction
• Maintain a positive and professional attitude in all customer interactions
• Any other ad-hoc duties as assigned

Job Responsibilities

• Proven experience in customer service, preferably in a social media or digital environment
• Excellent verbal and written communication skills
• Strong understanding of social media platforms and their respective audiences
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Knowledge of social media management tools is a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Description:

• Assist customers on booking of company facilities
• Ensure customers adhere to the booking terms and conditions and being prompt in their payment
• Manage the mailbox and ensure timely follow up on any booking requests received
• Attend to users’ feedback, queries, request for quotations and complaints
• To follow-thru any booking requests received (end-to-end process)
• Analyse/prepare booking reports when necessary
• Assist to perform user administration and system tests for the mobile application

Requirements

• Microsoft Office and Excel
• Customer Service Background
• Good writing and communication skills
• 2 years of experience in customer service

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

about the company

Our client, an esteemed biotechnology company, is on the lookout for a Senior Customer Service Associate based in Singapore to remotely support their expanding operations in Japan. As a vital part of this dynamic team, you will leverage your customer service experience and technical know-how to ensure seamless communication between customers, distributors, and internal departments, contributing to delivering a smooth order management process.

about the job

In this role, you will be responsible for a range of tasks, including standard sales order creation and maintenance, acting as a content expert on ERP and CRM teams, managing product returns and service requests, handling inquiries from internal and external customers, and ensuring timely fulfillment of orders. Your meticulous attention to detail, problem-solving skills, and ability to collaborate effectively will be key in exceeding customer expectations.

skills and experience required

We are seeking candidates with strong order fulfillment and customer support experience, preferably within the life sciences industry. Proficient written and verbal communication skills in Japanese language (business level) is essential to support the clientele market who may not be well versed in English . Additionally, a strong command of ERP and SFDC business systems will be required. The ability to work in a fast paced environment coupled with a Bachelor's degree in life science, chemistry, or business will be advantageous. If you are ready to take on this exciting opportunity and contribute to a global biotechnology success story, apply now to join this dedicated team in driving service excellence.

To apply online please use the 'apply' function, alternatively you may contact Carmen Tan. (EA: 94C3609/R2196577 )

Temp Processing Support Officer / Admin (Pre-Entry Housing)

Contract duration: 12 months

Salary range: $2000-$2700

Working hours: Monday to Thursday: 8.30 am to 6 pm, Friday: 8:30 am to 5:30 pm

Location: Bendemeer Road

Job scope:

• Assist in processing of entry approval housing verifications.

• Conduct verifications of documents including tenancy contracts.

• Attend to public enquiries via phone or email on processing related issues on entry approval for housing verification process

• Independently see through ad-hoc assignments which may include compilation of data sets or data reporting

• Conduct preliminary assessment for applications with unique circumstances and propose appropriate course of actions

Requirements:

• Proficient in Microsoft Office – Excel & Outlook

• Good writing and communication (verbal and written) skills

• Able to independently propose appropriate course of action in processing cases with unique circumstances

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Customer Service Officer (Digital Contact Centre) (1 year)

• Leading Utilities Group company
• Salary Range: $2,000 - $2,800 (depending on qualifications and experience)
• Duration: 12 months extendable/convertible
• Working Location: Kallang Sector
• Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday, 8 hours work per day) and Alternate Saturday 08.00am – 1.00pm (4 hours work)
• Up to 3 months bonus per year

Job Responsibilities

• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
• Adhoc duties as assigned by Supervisor

Job Requirements

• At least 2 years of experience in contact centre handling voice and/or non-voice channels
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

Job Description:

• Arrange technical advisors/supervisors’ logistics and including travel arrangements and control of visas, permits and Jurong island pass
• Arrange technical advisors/supervisors’ accommodation
• Management of office supplies such as Personal Protective Equipment.
• Assistant of the coordination with construction partners
• Organize and manage drawings at the site office.
• Coordinate Overage, Shortage and Damage (“OSD”)* goods with construction partner and monitor the status in headquarter in Japan.
• Support Organising and managing installation records, witness test time management
• Other Ad-hoc, logistics and accommodation arrangement or order processing assignment as tasked.

Requirement:

• Diploma in any field with at least 2 years’ experience in site administration preferably.

Additional information:

• Located near Jurong Island
• Working hours: Office Hours from Monday – Friday, Office hours
• Two Years Contract
• Company Van provided at Jurong East MRT Station
• Able to multi-task in a fast-moving environment, Up to $4500 (Depending on experience)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 24260

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

RESPONSIBILITIES:

1) Support on-site and remote end-users to resolve IT-related issues

(hardware/software/network) on their notebooks/desktops and related peripherals.

2) Resolve issues that occur outside work hours whenever needed.

3) Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or

similar role for about 2 years or more.

• Hands-on experience and knowledge in troubleshooting and deploying Windows 10

• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF

scanner, label printer, and laptop issues

• Hands-on experience and knowledge in troubleshooting user and support of MSOffice

products

• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity

• Basic Support and Troubleshooting of other desktop software used by the office

• Basic support on iPhone / iPad / Android phones

• Knowledge of IT procurement, order and delivery process flow and protocols

• Ability to work effectively in multi-cultural environment

• Ability to deal with ambiguity, negotiation, unorganized situation

• Ability to leverage on available tools such as subscription services, internet or other

online services to support functions

• Continuous self-learning and self-initiating

• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

• Ability to communicate effectively with a wide variety of people in a professional

manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practice.

• Willing to work flexibly and with enthusiasm
• Good interpersonal and communication skills, high adaptability and positive

attitude are expected.

• A team player with determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

RESPONSIBILITIES:

1) Support on-site and remote end-users to resolve IT-related issues

(hardware/software/network) on their notebooks/desktops and related peripherals.

2) Resolve issues that occur outside work hours whenever needed.

3) Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or

similar role for about 1-2 years.

• Hands-on experience and knowledge in troubleshooting and deploying Windows 10

• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF

scanner, label printer, and laptop issues

• Hands-on experience and knowledge in troubleshooting user and support of MSOffice

products

• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity

• Basic Support and Troubleshooting of other desktop software used by the office

• Basic support on iPhone / iPad / Android phones

• Knowledge of IT procurement, order and delivery process flow and protocols

• Ability to work effectively in multi-cultural environment

• Ability to deal with ambiguity, negotiation, unorganized situation

• Ability to leverage on available tools such as subscription services, internet or other

online services to support functions

• Continuous self-learning and self-initiating

• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

• Ability to communicate effectively with a wide variety of people in a professional

manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision
• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practice.

• Willing to work flexibly and with enthusiasm