Total 6,301 Customer Service job vacancies in sg ensign kallang place l7 left wing

You will be leading a technical support team of 5 members for a financial institution to provide system and application support for statement printing system

Responsibilities

• Leading a team to provide level 2 support for both systems and application
• Ensuring smooth running of infra and application
• Managing Incidents and issues related to applications under remit
• Involved in leading the team to perform root cause analysis
• Carrying out automation of processes
• Ensuring timefly resolution especially for high severity incidents to business users
• Provide management reporting
• Ensuring processes are followed

Requirements

• Min 12 years of experience with min 7 years in technical support role
• Prior experience in leading support team in banking industry is preferred
• Comes from strong technical background, able to perform troubleshooting if required
• Prior experience in automation using windows
• Experience in troubleshooting windows systems issues
• Experience in vbscript is a plus
• Good experience in incident and problem management
• STrong analytical skills
• Strong communication skills

Interested candidates please email your latest resume to [email protected]

• Application monitoring solution responsibilities
• Define and implement in coordination with the build team the needed application monitoring solution. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches that take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize downtime.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
• Incidents and Requests management (business users and others IT teams)
• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator, …)
• Analyze and manage incidents/problems/requests.
• Problem management
• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.
• Continuous Improvement
• Contribute to continuous improvement by writing and maintaining programmable code outlined in technical instructions and specifications on the application monitoring systems avoiding repetitive tasks and reducing manual effort.
• Develop scripts and automation tools using Python, shell scripting, and other basic programming languages to streamline processes and improve efficiency
• Leveraging on AI analytical model for log analysis and performance troubleshooting incident
• The Application Support Programmer should have a pro-active mind-set in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Must have :

• Understanding of Capital Markets Domain and Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
• Appetite for continuous improvement and automation.
• Knowledge in Middleware tools – MQ, Kafka, CFT and Control-M.
• Proficiency in scripting languages (Python, Shell script, PowerShell, SQL/PL SQL…)
• Experience with automation frameworks and libraries.
• Knowledge on CI/CD & DevOps tools - Jenkins, GIT, SVN, Azure DevOps or equivalent
• Knowledge of monitoring solutions (E.g. ITRS Geneos, Elastic Search, Kibana)
• Excellent communication and interpersonal skills.
• Good English writing and speaking
• Ability to work well under pressure.
• Self-motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.
• ITIL training / certification

Main responsibilities

Application Monitoring

· Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible.

· Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize downtime.

· Process and issue daily, weekly and monthly reporting on data quality.

· Streamline processes to minimize manual intervention.

Incidents and Requests management (from business users and other IT teams)

· Provide level 2-application support to back office users.

· Analyze and manage incidents/requests.

· Coordinate incidents affecting several teams.

Problem Management and continuous improvement

· Identify recurring problems and eliminate them.

· Provide requirements to build team for bug fixing and improvements.

· Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team.

· Put in place trainings for business users to reduce the number of daily requests from business to IT.

· Process improvements.

· Coach more junior team members as required.

Change improvement

· Release testing.

· Performance analysis.

· Production deployment and validation.

· Production releases on weekend (rotating schedule within the team).

Qualifications and Profile

· Basic knowledge of Java, PL/SQL & Linux.

· Experience on Calypso version 16.

· Hands-on experience in Calypso Back office functionalities:

o Engines

o Events

o Filters

o Reporting Framework

o Scheduled Task

o Message / Swift messages

o Transfers

o Settlement Delivery Instructions

o Accounting

o Pricers

o Workflows

o Reconciliation process

· Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle.

· Experience with regulatory reporting (MMSR).

· Willing to do On-call rotation with teammates to cover night and weekend support

Job Description

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of products, safety activities, emergency response, breakdown calls and ad hoc projects.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• To provide support to other service activities that may be assigned in the course of work.

Requirement

• NTC2 or Diploma in Electrical/Process Instrumentation / /Mechatronics Engineering.
• Preferably 1-3 years’ experience in service/engineering position in oil & gas, process industry.
• Candidates without prior experience can be considered (have to possess a valid class 3/3A license)

Interested applicants please send your resume to [email protected] for express processing.

To help process your application, please visit www.gmprecruit.com to upload your resume on our website.

Thank you.

GMP Technologies (S) Pte. Ltd. | EA License: 11C3793

Kyle Hui | EA Personnel Registration: R1333144

Customer Service Officer

5 days, 8.30am- 5pm

Address: Jurong Logistics Hub

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Customer Service Assistant (logistic)

Basic $1800 - $2500 (With AWS)
Working Days: 5 Days (if required OT will get OT pay)
Working hours: Monday - Friday 8:30am - 6pm
Location: Penjuru road

Job Description

• Shipment coordination (local and cross borders)
• Preparation of daily/monthly report
• Prepare internal reconciliation billing report
• Attend to customer’s daily operation meeting

Requirements

• Minimum 1 year experience in logistics
• Experience in SAP & WMS function will be added advantage
• Computer Literate & Proficient in MS Office

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Service Crew

Location: Beach Rd

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Position title : Service coordinator cum Admin

Location: Upper Thompson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Main Responsibilities:

1. Regional Business Development and Strategy:

• Oversee and drive the acceptance business in South East Asia, ensuring alignment with the company’s strategic goals.

• Develop and execute regional business development plans, coordinating with various stakeholders to support Southeast Asia business growth initiatives.

• Lead the facilitation of resolutions aimed at enhancing business operations and performance within the region.

2. Strategic Planning and Analysis:

• Develop and implement KPI planning for Southeast Asia markets, ensuring they are aligned with the company’s overall objectives.

• Analyze business performance data to track and monitor key indicators, providing insights to drive strategic decision-making.

3. Membership Development and Support:

• Act as the primary liaison with the Regional Member Council, overseeing the planning and organization of annual meetings and maintaining regular communication with Councilors.

• Develop and execute strategies to enhance member engagement and satisfaction, fostering a strong community within the region.

4. Leadership and Team Management:

• Provide leadership and direction to the business development and member support teams, ensuring high performance and achievement of team objectives.

• Mentor and develop team members, fostering a culture of continuous improvement and professional growth.

5. Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, including partners, clients, and industry bodies, to facilitate business development and member support initiatives.

• Represent the company at industry events and conferences, promoting the brand and expanding the company’s network.

Job Requirements:

• A bachelor’s degree or above in any discipline, with a preference for those with a background in Business, Economics, or a related field.

• Proven track record in business development, with a strong understanding of the financial services, cards, and/or payments industry.

• Exceptional analytical skills, with the ability to interpret complex data and translate it into actionable insights.

• Strong cross-functional and cross-regional communication skills, with the ability to liaise effectively with diverse teams and individuals.

• Excellent written and oral communication skills, with the ability to articulate complex ideas clearly and persuasively.

• Proficiency in Microsoft Office tools, including Excel and PowerPoint, for data analysis and presentation purposes.

• Strong interpersonal skills, with the ability to build and maintain positive relationships with team members, members, and stakeholders.

• Ability to work under pressure and manage multiple projects simultaneously.

• Willingness and ability to travel within Southeast Asia and to the China HQ as required for business needs.

• Fluency in both English and Chinese, with the ability to communicate effectively in both languages.

• Working days: Monday - Friday
• Working Hours:
  School Holidays : 7am-2pm & 12pm to 7pm ( 2 shift)
  Non School Holiday: 12pm-7pm
• Salary: $1500 - $1700
• Location: Ubi Ave 1 (Ubi)

Responsibilities

• Guide student on their school homework and assignments
• Conduct daily student care and school holiday programs
• Monitor and record the student’s progress and ensure that learning goals are met
• Develop and implement new lesson plans and other creative activities
• Create a fun and interactive learning environment
• Communicate with parents on their child’s learning progress
• Provide administrative support for the centre’s operations and events

Requirements:

• Minimum O levels

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Locations:

1. North: Woodlands
2. North- East: Woodleigh
3. West: CCK , Bukit Panjang [Senja] , Clementi
4. East: Tampines / Pasir Ris
5. North: Yishun
6. North- East: Sengkang, Punggol
7. Centre: Clarke Quay
8. West: Bukit Merah , Queenstown, Tanjong Pagar
9. East: Geylang East / Lavender / Pasir Ris

• Working Days: 5 days (Rotating shift) + 1 Saturday (7am to 2pm) every 4 weeks
• Salary: $2,800 - $4,000

Responsibilities:

• Tend to the fundamental needs of infants, including feeding, bathing, clothing, and diaper changing.
• Arrange a range of activities that encompass diverse learning experiences such as reading, singing, and interactive sessions in English Language and Chinese Language.
• Monitor and assess infants in terms of their progress, behavior, social growth, and physical well-being.
• Maintain the cleanliness and organization of the classroom and the wider centre environment.
• Engage in event coordination and contribute to marketing and sales initiatives.
• Foster and sustain strong relationships with parents.

Requirement:

• Must have ACEY/ HCIC or CIT + EYDF cert
• EY1 or EY2 certified will be a plus

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Senior IT Support Executive

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – $4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Service Crew

Location: Beach Rd

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Orchard

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Your Next Company

My client is a rapidly growing software company headquartered in the US. With ambitious expansion plans in Asia, they are seeking an APAC VP, Service Delivery to join their team.

Job Summary:

The VP, Service Delivery will oversee the delivery of software solutions, ensuring timely, within-budget, and high-quality services to customers. This leader will manage teams, processes, and technology to drive customer satisfaction, revenue growth, and operational efficiency.

Key Responsibilities:

1. Strategic Planning: Develop and execute service delivery strategies aligned with business objectives.

2. Team Management: Lead and develop a team of service delivery managers, project managers, and technical professionals.

3. Customer Relationships: Foster strong relationships with key customers, ensuring satisfaction and account growth.

4. Service Delivery: Oversee the end-to-end delivery of software solutions, including:

- Project planning and execution

- Quality assurance

- Configuration and deployment

- Testing and validation

- Maintenance and support

5. Process Improvement: Develop and implement efficient processes, methodologies, and tools.

6. Budgeting and Finance: Manage service delivery budgets, ensuring cost-effectiveness and ROI.

7. Technology and Innovation: Stay current with industry trends, emerging technologies, and innovative delivery methods.

8. Risk Management: Identify and mitigate risks, ensuring compliance and minimizing disruptions.

9. Communication: Collaborate with cross-functional teams, including sales, marketing, and product development.

10. Metrics and Reporting: Define and track key performance indicators (KPIs) to measure service delivery effectiveness.

Requirements:

1. 15+ years of experience in software service delivery, consulting, or managed services.

2. Proven track record of leadership, team management, and customer satisfaction.

3. Strong understanding of software development methodologies (Agile, Waterfall).

4. Excellent communication, interpersonal, and project management skills.

5. Experience with IT service management frameworks (ITIL).

6. Strong analytical and problem-solving skills.

7. Bachelor's degree in Computer Science, Business Administration, or related field.

Nice to Have:

1. Experience with cloud-based technologies (AWS, Azure).

2. Knowledge of DevOps practices and tools (Jenkins, Docker).

3. Certification in project management (PMP), ITIL, or related fields.

4. Experience with SCM, CRM, ERP, PLM softwares will be a bonus.

Apply now or reach out to me at [email protected] for a confidential discussion.

Unfortunately, only shortlisted candidates will be notified.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

• Working Days: Monday - Friday
• Working Hours: 9.30am - 8.30pm (1 hr break time) *Flexible discuss
• Salary: $2000 - $2400
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Cashiering
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)
• Stock take and ordering

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Duration: 12 months contract

Working hours: Mon - Fri (Office hours)

Location: Outram

Responsibilities

• To ensure the provision of prompt and accurate clarifications to customer queries.
• To ensure that feedback and complaints are followed-up appropriately.
• To ensure 90% of the applications are processed within five working days.
• To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
• To ensure that all queries are replied within five working days.
• To ensure that all records can be retrieved quickly upon request; and
• Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
• The job holder is required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes. The job holder also has to keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
• the job holder is responsible for managing customers’ queries and feedback.
• The job holder has to scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
• The job holder has to analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
• Any other ad hoc duties assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Responsibilities :

• Involves in Development and Application Support for multiple applications in banking domain.
• Perform initial analysis for production issues and come with workaround or next action plan, working closely with counter parties (e.g. business users)
• Drive the investigations of critical production issues involving business users, vendors and different application teams from sub systems.
• Work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• Manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
• Manage implementations of new application releases adhering to the best practices of the release management process.
• Enhance existing development, release, support process to maintain/improve service level & quality.
• Use dev-ops tools and frameworks to monitor applications and build recovery processes.
• Collaborate well with other team members and stakeholders in agile teams.

Requirements

• At least 7+ years of total experience in Application Support / Development. (Application support experience in mission critical applications in banking domain is a plus)
• Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
• Fluent working in Linux environments and command line tools.
• Good to have experience: OpenShift, ELK, Application Monitoring Tools, Cloud Technologies
• Education: Preferably a degree in computer science/IT
• Experience of DevOps tools and framework to monitor applications.
• Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
• Able to work independently with can do mindset and minimal supervision.
• Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.

Senior IT Support Executive

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – $4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Customer Service Officer

5 days, 8.30am- 5pm

Address: Jurong Logistics Hub

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Act as the Subject Matter Expert for the Supply Chain Finance platform and ecosystem, providing support to bank users.
• Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including tasks such as ticket creation, hosting weekly progress meetings for unresolved issues, and coordinating data extraction with internal teams.
• Provide in-depth support and troubleshooting for production incidents related to the Supply Chain Finance platform, coordinating with both internal and external stakeholders to conduct impact analysis, develop workarounds, and perform root cause analysis.
• Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem.
• Responsible for the creation and maintenance of documentation, working with project teams to gather knowledge on new enhancements and releases within the Supply Chain Finance ecosystem.
• Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
• Manage the platform and coordinate with internal stakeholders during Disaster Recovery exercises.
• Execute system configuration changes related to the Supply Chain Finance platform.

Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, Finance, or Economics.
• A minimum of 9 years of experience in application or system support, preferably within the finance industry.
• Strong functional knowledge of Supplier Finance, Accounts Receivables Purchase, and Dynamic Discounting products, including middle office and back-office operations like funding and payments.
• Familiarity with the Finshare Platform developed by Premium Technology.
• Experience in supporting enterprise applications, collaborating with various functions (developers, infrastructure, service desk), and working with business users.
• Solid understanding and proficiency in scripting languages such as DOS and Shell scripting.
• Demonstrate sound judgment when reviewing problems and making recommendations or decisions.
• Self-motivated with a strong work ethic, committed to delivering high-quality work within set deadlines.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24933

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Position: F&B Service Ambassador

• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: $2500

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279