Total 6,301 Customer Service job vacancies in sg ensign kallang place l8 left wing

Job Title: Sales Executive - BYD

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
   
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
   
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
   
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
   
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.
   

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.
  

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

The Youth Care Worker is responsible with delivering trauma-informed care, supervision, and management to female adolescents who have faced abuse or neglect. Focused on enhancing wellness and quality of life, the Youth Care Worker ensures that the residents' basic personal, physical, emotional, spiritual, mental, educational, and social needs are comprehensively addressed.

Responsibilities:

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement:

Youth Mentors are required to work with young beneficiaries with complex trauma

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

BYD by 1826

Working Hour: 5 Days - 44 Hour a week (including 1 weekend)

Location: Suntec City Mall Showroom

Job Summary:

The car showroom receptionist will be the first point of contact for customers and visitors, providing a warm welcome and assisting with inquiries. This role requires excellent communication skills, a friendly demeanor, and the ability to manage a variety of tasks in a fast-paced environment.

Key Responsibilities:

• Customer Greeting: Welcome customers and visitors to the showroom with a positive attitude and professional appearance. Provide information about available vehicles and promotions.
• Phone and Email Handling: Answer and direct phone calls, respond to emails, and handle online inquiries. Schedule test drives and service appointments.
• Appointment Coordination: Manage the showroom’s appointment calendar, including test drives, service appointments, and sales consultations.
• Administrative Support: Perform clerical duties such as data entry, filing, and maintaining office supplies. Prepare and distribute documents as needed.
• Customer Service: Address and resolve customer queries or concerns, ensuring a high level of satisfaction. Assist with paperwork for vehicle purchases and service requests.
• Visitor Management: Maintain visitor logs and ensure guests are directed to the appropriate staff members.
• Sales Support: Provide support to sales staff by preparing customer information, maintaining inventory records, and assisting with showroom displays.
• Showroom Maintenance: Keep the reception area clean, organized, and well-stocked. Report maintenance issues to the appropriate team.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or customer service is a plus.
• Previous experience as a receptionist or in a customer-facing role, preferably in an automotive or retail environment.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Excellent organizational and multitasking abilities.
• Professional demeanor with a customer-focused approach.
• Ability to handle confidential information with discretion.
• Basic knowledge of automotive terminology is an advantage.

Skills and Attributes:

• Friendly, approachable, and customer-oriented with a professional appearance.
• Detail-oriented with strong problem-solving skills.
• Capable of managing time effectively and prioritizing tasks in a busy environment.
• Adaptable to changing situations and able to handle a fast-paced work environment.

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

Night Residential Care Worker

Working location: Near to Buangkok Mrt
Working hours: 10.30pm - 8.30am | 4 days work week (follow schedule)

Residential Care Worker will be working with the youths staying in an institutional facility, which focus on community rehabilitation. They are required to work night shifts.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions
• Ensure safety and security of premises, include perform body & property check, carry out security and night patrols, dormitory checks and conduct urine test (when necessary);
• Manage and provide care for the daily living needs of the residents in the Hostel;
• Able to develop positive relationship with the residents;
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• O Level and above
• Able to do rotating shifts
• Proficient in MS Word, Excel, etc

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Onsite Service Engineer

Job Scope:

- Perform installation and commissioning activities of products without supervision

- Provide frontline support for key field service activities, including:

- Basic fault finding and rectification

- Planned maintenance activities on products

- Offer basic faultfinding and troubleshooting support to customers with minimal supervision

- Ensure all field service activities adhere to health and safety policies

- Provide accurate, factual reports to the team leader or technical support personnel

Job Requirements:

- Minimum 1 year of field service experience in a relevant or related industry, preferably with a strong customer-facing focus

- Formal qualification in a mechanical, electromechanical, or electronic discipline

- Proficient in understanding technical documents (P&IDs, wiring diagrams, etc.)

- Computer literate

- Ability to manage and prioritize activities as directed by the line manager

- Team player

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Overview

Each year, we as Oldendorff, carry about 380 million tons of bulk and unitized cargo around the world. We perform 15,000 port calls in 118 countries. On average, we operate 700 chartered and owned ships at any one time. Being with us, means working in a continuously changing internationally environment, where reliability is appreciated as is team spirit. Combined with a healthy driver to keep seeking for areas to develop you and your company to reach higher goals – we welcome you to set sail with us.

To strengthen our local team in Singapore we are looking for a Receptionist & Admin Assistant

Essential Functions:

• Acting as first point of contact for the office, greeting and welcoming visitors creating a positive first impression
• Serving beverage and managing meeting room bookings
• Responsible for daily distribution of mails/reports/lists to the respective departments
• Courier services arrangement for local and overseas documents/parcels
• Prepare meeting rooms for video conferencing and perform general upkeep of the rooms after use
• Making lunch/dinner reservations as required
• Responsible for order of office stationery, name cards, pantry supplies and maintenance of pantry/office equipment
• Corporate mobile assistance and reporting
• Charter party documentation
• Fire warden / First aid assistance
• Other ad hoc duties as and when assigned by the Admin Manager

Skill Requirements:

• Good interpersonal and verbal & written communication skills
• Ability to work independently with minimal supervision, as well as being a strong team player
• Having a sense of urgency and the skill to prioritize/multitask
• Feeling comfortable in an international environment
• Possessing a cheerful countenance, positive working attitude and a proactive approach

Required / Preferred Education and Experience:

• GCE ‘N’ or ‘O’ Level and above
• At least 1 or 2 years of receptionist/ customer care experience

• Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices in SA

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/6288

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

We are working with a leading firm and as part of their continued growth, Charterhouse has been engaged to search for a L2 Cloud Support to join their Singapore team.

Job responsibilities:

• Develop, coordinate, and administer AWS Infrastructure
• Automate Deployments
• Troubleshoot containers (EKS, ECS, ECR), and support tasks
• Maintain, manage, and monitor Cloud Infrastructure and resolve IT Infrastructure issues.
• Work with technical team to ensure technical support is provided within SLA

Job Requirements:

To qualify, individuals must possess:

• Bachelor’s Degree
• Min. 5 years in related field
• MUST HAVE:
  1. Experienced in AWS operations and support
  2. AWS Certification – Solution Architect Associate
  3. Strong knowledge in Network Zoning, Routing, Network Resiliency, Load Balancing, Firewall, VPNs

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License No: 16S8066

Registration No: R1980894

Only successful candidates will be notified.

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

• Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
• Working Location: Nearby Paya Lebar MRT
• Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

About

TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As the Global Safety & Support Policy Lead, you are part of team leadership, driving the development of scalable policy solutions to ensure user and creator best in class support and safety experiences and operational excellence in service delivery, while applying your deep product expertise to guide policy decisions. You are passionate about user and creator support, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy, customer support, user safety or platform management, and you have demonstrated this through a track record of achievements in the policy space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

Responsibilities

- Build and lead a high-performing policy team, manage cross-team relations and optimize policy iteration & implementation procedures to deliver best-in-class safety and support services;

- Articulate, interpret and implement global product policies externally and internally for various lines of business support channels, covering user and creator TikTok and emerging products support and safety experiences

- Guide the improvement of our platform policies and processes around how they are enforced;

- Work with internal counterparts to have global coordination to identify, assess and resolve user and creator-related support issues in our services;

- Manage cross-team relationships, in particular with senior TT Product and TnS stakeholders - collaborate with Product, Operations, Legal, and Public Relations teams to build consensus on and improve support and safety policies.

Qualifications

Minimum Qualifications

- Extensive experience in leading and managing small to medium-sized teams, fostering an inclusive and culturally diverse environment.

- Significant experience in policy, policy enforcement, or public policy, specifically in technology/social media/content space

Preferred Qualifications

- You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;

- Tech experience would be a big plus.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Support and uphold the mission and core values of the organization.
• Enhance the organization's capacity to deliver services effectively.
• Establish partnerships and collaborations with other organizations.
• Oversee, allocate, and track resource utilization while preparing funding proposals to support service delivery.

Requirements:

• Degree in Psychology or equivalent
• At least 3 years of leadership experience in youth sector.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Location: Singapore Client Office (On-Site)

Salary: 50,000 - 62,000 SGD, annually + 10% performance bonus

THIS POSITION REQUIRES YOU TO BE IN OFFICE Monday - Friday.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Nice to have:

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Summary

Roles at this level provide professional advice and/or support, directly or indirectly to team, based upon a full understanding of a technical, professional, or specialised field.

They plan and ensure progress within established procedures and clearly defined Company policy. They are expected to identify gaps in information and, conduct analyses to solve/resolve problems and issues with short-term consequences. They put forward recommendations on managing more complex situations.

Individuals are responsible for planning and organising their own work and/or that of a team of colleagues, who may be involved in different types of work. There is a need for liaison and the co-ordination of activities across several subsections of the Company. The work involves encountering changing priorities and differing situation.

Principal Accountabilities:

• Maintain the relationship between Building Management, Interior Design company and the Business, raising any building issues to the Interior Designer or Building Management as appropriate.
• Maintain relationship and escalate any feedback or issues with premises suppliers and providers such as Pest Control, Cleaning company and Plants/landscaping.
• Requisition, Procurement and monitoring of Office and Pantry supplies including name card and IT equipment ordering
• Assist with, supervise and monitor the daily scanning of all incoming mails, with saving of scans and notifying internal and external stakeholders according to internal processes. (Including collection of mails from the Postbox and monthly/quarterly mail redirection services)
• To participate in weekly or ad hoc Post office or bank runs when required
• Supervise and oversee the running of the reception area and Front Desk team and partake in Reception duties as and when required.
• Assist the Marketing Manager in preparing office facilities where client events are held onsite
• Assist with Asia Operations initiatives.
• Strive to look for and take ownership of business and process improvements relating to physical documentation and offsite storage
• Assist with Asia Operations initiatives.
• Mentor and train Receptionist/Front Desk and other Business Support Team colleagues with their tasks and personal development
• Such other duties as the management may at times reasonably require. This job description is a guide to the principal, current duties of the job. It does not form part of the contract of employment.

Skills Required:

• Preferably at least 2 years of experience in an administrative or supervisory role.
• Diploma holder in any relevant field.
• Good knowledge and application of Microsoft Office

Attitude Required:

• Meticulous and discreet in handling confidential information
• Able to work well with both internal and external stakeholders.
• Attention to detail is essential.
• Able to adhere to tight deadlines.
• Good self-learning ability, proactive work attitude.
• Good team spirit, excellent communication and problem-solving skills.

Artemyn is a dynamic and growing company with a solid foundation in the industrial sector. Given its diverse operations—from industrial sites and kaolin mining to port access and Hubs— Artemyn is well-positioned to cater to a wide range of industries globally. With its revenue of 400 million euros in 2021 and a workforce of around 1000 employees, the company has a strong operational base and significant industry presence.

Role Overview

Artemyn Singapore is currently seeking an ASIA IT Application Support to join our young, dynamic ASIA IT Team based in Singapore.

The ASIA IT Application Support aims to ensure the smooth operation and maintenance of all applications across the Asia region. This role involves providing technical support and troubleshooting for regional applications, participating in global projects with a focus on SAP implementation and future leadership in Asia, and developing and validating application designs tailored to regional needs.

The ideal candidate will excel in coordinating with global teams, addressing local requirements, and delivering robust solutions that align with both regional and global standards.

We seek quality candidates that have, but are not limited to, the following attributes:

Responsibilities:

• Support All Applications: Provide technical support and troubleshoot issues.
• Global Projects & SAP Leadership: Participate in global projects and lead SAP initiatives for Asia.
• Develop & Validate Designs: Create and assess application designs.
• Gather Feedback: Understand users' business requirements.
• Define Processes: Establish and review IT application processes.
• Collaborate with IT Teams/Vendors: Work with regional and global teams and vendors.
• Author SQL Procedures: Design complex stored procedures and SQL jobs.
• Assist in Project Planning: Contribute to planning and scheduling.
• L1-L2 Support/Training: Offer support and training for end-users.
• Vendor Management: Coordinate with vendors and manage contracts.

Skills & Person Specifications:

Education:

• Diploma/qualification in IT or Computer Science

Typical Profile:

• 5+ years of experience in ERP and BI
• Fluent in written and spoken English
• Team player with experience working with multi-cultural teams and regional exposure
• Pro-active and independent
• Experience working in the manufacturing domain (plus)
• Willingness to learn new applications (plus)

Skills:

• Good knowledge of business processes and ERP architecture
• Knowledge and exposure to different modes of integrations (ETL, ELT, ESB)
• Very good knowledge of Microsoft SQL and SSIS
• Understanding of financial reporting and/or financial concepts
• Understanding of cash-to-order and procure-to-pay processes
• Excellent communication skills, both written and verbal
• Excellent analytical and problem-solving skills
• Ability to prioritize workload and work well under pressure
• Ability to present complex ideas to technical and non-technical audiences

Experiences:

• Exposure to end-user environments with different application technologies (ERP, CRM, BI)
• Regional travel required

Thank you for your interest in this opportunity. Please note that only candidates who are shortlisted will be contacted.

L2 support means – Level 2 support for the production system where the resource is expected to work on the production issues/tickets raised by users/customers, stakeholders, internal alerts. On Daily basis, he would be involved in, but limited to:

1. Pick up the tickets from the ticketing system which are assigned to him/support team (average is about 5-10 tickets assigned on daily basis)

2. Based on the issue description stated in the ticket, investigate for the root cause of the issue in the system by checking the application logs, database records, etc,

3. Once root cause is identified, fix the issue – either through data patches / code fix;

4. As part of the support, write SQLs for investigation, data patches

5. Assist the team to do reviews (e.g. review of SQLs written by other team members) and perform the SQL executions in database.

6. Monitor the application/system logs daily for some of key modules e.g. interface/batch jobs and alert if any issues found.

7. As part of the investigation, go thru the codes and fix the codes if there are issues surfaced.

8. Work closely with project team - Infra team, BA and other developers

9. Liaise with testing team and customer to carry out the SIT/UAT done for the fixes and support the release activities

10. Take on the task assigned by the team lead related to the support activities.

Role

Software Engineer (Java)

Job Purpose

Analyze, design, develop and maintain of IT applications, including documentation and post-implementation customer support.

Job Responsibilities & Duties

• Analyze, design, program, test, document and maintain IT systems or applications

• Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings.

• Analyze requests for enhancements/changes and write amendment/program specifications.

• Update system documentation.

• Perform and manage stages of the SDLC and participate in the systems review with Project Lead/Manager.

• Understand the interdependencies of the services (application, system and database) and able to pin-point problem areas accurately to improve overall efficiency.

• Design and document system design, architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off on design specifications.

• Use development tools to develop applications for better productivity.

• Develop test cases, conduct SIT, load test and tune the performance of systems to meet SLA.

• Deploy systems to production and provide post-implementation support.

• Provide technical guidance to junior colleagues in their work.

• Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions about system builds or enhancements.

• Any other duties as and when assigned.

Experience required:

• Possess good experience developing Java EE web application and Java UI frameworks

• Certifications in Java, Java EE etc preferred

• Some project leading experience in IT will be an added advantage

• 3-5 years of experience in systems analysis, design, programming with knowledge of one or more of the following technologies:

o Java, Java EE

o Struts, JSF, Spring, EJB, Hibernate, IBatis

o Weblogic Application Server, Elixir, Oracle DB, LDAP, MQ Series

o JBoss Application Server, Apache Tomcat, ESB

o Oracle Database, SQL, PL/SQL

Job Purpose:

• Operation (Service Provisioning) finance/procurement
• Enhancement of work process (via digital transformation)

Responsibilities:

• Handle Payments/Claims to vendors
• Handling Material Issuance
• Handling Material Balancing
• Preparing Budget forecasting & reporting
• Administrative reporting
• Perform other duties as assigned by supervisors.

Requirements:

• Degree/ Diploma in any discipline (Engineering preferred) with relevant working experience preferred
• Possess knowledge on engineering operations and system processes
• Preferable with knowledge on operational finances.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available

Job Title: Customer Relationship Manager - BYD

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis
15. Personal Assistant to General Manager

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.
• Prefer candidate who able to start immediately.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.