Total 45,910 Customer Service job vacancies in singapore

COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To ensure all the systems in Media Playout systems/facilities are always operational 24x7 to allow all the necessary media transmission and delivery playout operations. To lead a team of engineers to conduct preventive, corrective maintenance, and necessary patching to ensure compliance to cyber security policy for all the media playout systems and infrastructure.  

Job Responsibilities

• Manage a team of engineers to provide the maintenance and technical support services for Media Playout Facility for Linear TV & Radio.
• Ensure the team conduct periodic maintenance schedule and necessary patches to meet ISO policy, to meet targeted technical availability of supported TV & Radio systems.
• Capex budgetting and planning to refresh/upgrade systems for TV and Radio Playout.
• To provide the necessary setup and support required at Media Playout Facility for any live critical national or OB events.
• Ensure supported systems fully comply with all cyber security requirements.
• Establish a healthy team environment & culture with low attrition & high team member satisfaction.
• Career coaching and enablement to ensure consistent growth of direct reports.
• Keeping abreast of innovative technologies in Broadcast Engineering, Information Technologies and digital media and conduct POC trials if needed.
• To provide any other additional project management works as assigned.

• Minimum 10 years’ experience in the media industries or equivalent with 5-8 years of supervisory and management experience. 
• Diploma or Degree in Electronics/Electrical Engineering or Information Technology
• Strong analytical skills and structured thinking and effectively create recommendations, decision making, assess impact, compare solutions, solve problems, and achieve business and/or technical objectives.
• Demonstrated ability to provide technical guidance and mentorship to a team of engineers.
• Ability to assess technical risks and provide effective solutions.
• Experience in employing project management tools and methodologies for efficient execution.
• Ability to collaborate with other departments, to ensure alignment of engineering goals and users objectives.
• Able to build and manage high-performance engineering teams.
• Capacity to make informed and timely decisions, considering technical feasibility and business implications.

Founded in 2002, Mind Stretcher is the market-leading Tuition & Enrichment chain in Singapore, with 25 centres islandwide and an annual enrolment of 22,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

BE INSPIRED & INSPIRE OTHERS
Join US!

What You'll Get:

• Job security with a very Established Education Group
• Medical and Dental Benefits
• Various Staff Benefits & Privileges
• Training & Development; On-the-job Learning
• Structured Career & Salary Progression
• Great & Passionate Colleagues
• Vibrant Environment

What a day-in-your-life would look like:

• Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy, and prompt manner
• Assist in the day-to-day operations & administration of centers

You should:

• Possess a strong customer-centric personality and mindset
• Possess a pleasant and cheerful disposition
• Possess commendable interpersonal communication skills
• Ideally, possess at least 1 year of customer service-related working experience

Job requirements:

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• Obtained a NITEC Certificate, Diploma, or Degree in any field
• Be proficient with MS Office (Word and Excel)

To start the ball rolling, please submit your resume via the “Apply Now” option.Thank you for your submission. If you are shortlisted, you will most definitely be hearing from us shortly.

Job Highlights

• Physiotherapy Clinic 5 mins from Tan Kah Kee (DT Line) or Botanic Gardens (DT/Circle line) MRT
• Good team player. Customer-oriented. Ability to work independently with minimal supervision

Job Description

• Perform front desks duties – Answering of phone calls/ enquiries, scheduling of patient appointments, appointment reminders, helping patient with registration.
• Ensuring cleanliness of clinic (e.g. vacumm and wipe down high touch surfaces)
• Inventory control of clinic supplies. Stock taking and ordering of stocks.
• General admin work and ad-hoc duties
• Up to 24 hours/week
• $12/hour

Requirements

• Min. GCE N/O Levels and above
• Prior customer service experience in the Healthcare/Medical Industry will be an advantage
• Computer literacy essential. Experience with Clinic Content Management System (CMS) is a bonus.
• Fluent in conversational English and Mandarin

Role Summary

You will play a crucial role in enhancing the online presence and engagement of the hotel through strategic social media marketing efforts. This role involves creating and curating compelling content, managing social media platforms, and fostering meaningful connections with the hotel's audience to drive brand awareness and customer loyalty.

Job Responsibilities:

• Develop engaging and visually appealing social media content, including posts, stories, and multimedia, that showcase the hotel's offerings, services, and experiences.
• Maintain and update various social media accounts, ensuring consistent branding, accurate information, and timely responses to comments and messages.
• Interact with followers, responding to comments and inquiries, fostering a sense of community, and leveraging engagement opportunities to promote the hotel's amenities.
• Assist in planning and executing social media campaigns, contests, and promotions to increase engagement, attract new customers, and drive bookings.
• Monitor social media performance metrics, track user engagement, and provide regular reports to evaluate the effectiveness of strategies and suggest improvements.

Job Requirements:

• Minimum a Degree or Diploma in Marketing or Communication Studies
• Strong understanding of popular social media platforms, trends, and best practices.
• Ability to create compelling visual and written content that resonates with the hotel's target audience.
• Excellent written and verbal communication skills to engage with online audiences effectively.
• Strong organizational skills and attention to detail to maintain consistent branding and accurate information.
• Possess the drive for excellence and self-motivation to work independently in a highly dynamic environment
• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines
• Team player, eager to learn

We are looking for a passionate and motivated individual for this position.

• Welcoming the customers
• Introduction of Food and Beverage Menu
• Taking of orders & cashiering
• Serving of food & beverage
• Preparing basic food & beverage items

Requirements:

• Min 1 year of relevant experience
• Customers oriented
• Enjoy interacting with customers
• Familiar with industry's best practices
• Positive and energetic personality
• Able to multitask and work efficiently under pressure

Job Scope

· Perform daily accounting & finance duties including receivables and payables processes, general ledger, tax and bank reconciliation, etc.;

· Prepare timely month-end and year-end financial and management reports for subsidiaries;

· Consolidate accounts and ensure compliance with accounting standards;

· Assist in group consolidation reports;

· Manage timely closing process and reconciliations, including for intercompany transactions;

· Ensure compliance with relevant statutory, regulations as well as corporate policies.

· Liaise with auditors on audit and tax queries;

· Liaise with banks on banking transactions;

· Support the operational teams in maintaining strong vendor relationships.

· Other ad-hoc assignment

Job Requirements:

· Diploma in Accounting & Finance or equivalent;

· At least 2 years of experience in accounting & finance;

· Strong understanding of accounting principles;

· Ability to work in a dynamic environment;

· Ability to work independently with a high degree of accuracy and efficiency;

Responsibilities:

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front-Desk Support

• Flexible to be deployed to various locations around Singapore (North/East) occasionally

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:
- Casework management and counselling service for clients with medium to high risk Family Violence concerns
- Intake and risk assessment of cases
- Planning, implementing and evaluating programmes to meet clients’ needs
- Group work ( support and psychoeducation groups )
- Community outreach and community development in combating Family Violence
- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family Violence
- Research to build domain-specific knowledge in the local context

Candidate Requirements

- Degree in Social Work or Counselling
- 0 to 4 years relevant working experience (prior experience in Family Violence Work preferred)
- Good command of English language
- Good interpersonal skills and communication skills
- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of risk and needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes

Preferred achievements / characteristics:

-Diligence, integrity and resilience
-Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

Customer Service Executive | Toa Payoh

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or chat, providing prompt and courteous responses.
• Efficiently address customer concerns and issues, striving to achieve satisfactory resolutions and ensuring customer satisfaction.
• Manage customer complaints with professionalism, track progress, and provide regular updates until resolution.
• Maintain a deep understanding of our company services, pricing, contracts, and environmental initiatives.
• Maintain accurate and organized records of customer communication, service requests, and issue resolutions.
• Gather customer feedback to identify areas for improvement and provide input for service enhancements.
• Assist the sales team in coordinating customer meetings and follow-ups, supporting the sales process when required.
• Generate and compile reports on customer inquiries, complaints, and feedback to inform management and improve service quality.

Requirements

• Minimum Diploma in Business / Business Administration or equivalent
• At least 1 year of relevant customer service experience
• Good communication and analytical skills
• Able to work well in a team
• Good incentive scheme

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Primary Roles/Responsibilities

Events Management and General Administrative Support

Events Management
a) Assist in the logistic planning of upcoming events (workshops, seminars, dialogues)
b) Assist with sourcing vendors/getting quotes for the venue, catering and hotels.
c) Work with the lead of the event to manage the budget of the event.
d) Prepare all materials/signages/name tents needed for the event.
e) Put up signages and ensure venues are booked in advance.
f) Coordinate transport for transfer of participants to event venue.
g) Handle problems that may arise to ensure event goes on smoothly.

General Administrative Support
a) Organize interviews
b) Tracking of staff leave for IES Leadership’s overview of leave approval
c) Provide hospitality to funders/visitors to the institute
d) Support in IES development plans as advised by IES Leadership
e) Assist with the institute’s events on logistics/hospitality
f) Assist to follow up on needed actions from members of working committees
g) Distribution of postal mails/incoming books to staff
h) Any other ad-hoc duties as assigned by IES Leadership

Secondary Roles/Responsibilities
Secretarial support to the Director’s Office (Director & Leadership Team)
a) Provide the full spectrum of secretarial support to the Director’s Office
b) Scheduling of appointments/internal and external meetings
c) Making flight arrangements for the Director/IES Leadership Team
d) Preparation of Director’s/IES Leadership’s meeting materials
e) Coordination of Director’s/IES Leadership’s team’s research admin portfolio
f) Drafting of email correspondences as instructed by Director/IES Leadership
g) Submission of Director’s and IES Leadership’s Team’s travel and hospitality claims
h) Allocation of Director’s and IES Leadership’s Team’s corporate card expenses in CONCUR
i) Acting as the key liaison person for appointments for the Director’s Office
j) Gatekeeper to Director’s Office administration

Qualifications

• Bachelor's degree with at least 3 years of relevant experience in administrative work and events
• Independent worker who is well-organized, able to multi-task and work under tight deadlines
• Dynamic and resourceful person with good organizational skills, time management and interpersonal skills
• Excellent command of spoken and written English
• Proficient in Microsoft Office Applications, particularly MS Word, PowerPoint, and Excel
• Adaptable and proactive problem-solver
• Prior experience in working with Senior management will be advantageous.
• Prior experience in events management is desirable.

More Information

Location: Bukit Timah Campus

Organization: Lee Kuan Yew School of Public Policy

Department : Institute for Environment and Sustainability

Employee Referral Eligible:

Job requisition ID : 23077

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <[email protected]>

We regret that only shortlisted applicants would be notified.

Bautista Gia Grace De Guzman | REG No : R23111973

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

Helpdesk Lead (Singaporean Only)

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $4,000-$6,000

Job Descriptio

1. Assist Helpdesk manager in managing day to day operation of Helpdesk

2. Assist Helpdesk manager in managing client on the daily reporting

3. Real Time Monitoring of daily operations to departmental objectives & KPIs are met

4. Monitor agent’s weekly performance using available data

5. Identify training and development needs of agents to bridge competency gaps.

6. Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

7. Ensure team members’ compliance in operations policies and processes

8. Provide the necessary leadership/guidance to team members to achieve Contract SLA.

9. Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of

consistent quality, and in accordance to stipulated performance standards

10. Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

11. Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing

changes and updates (eg share important updates like survey participation rate, calls handled the

previous day, unique cases so agents are kept updated)

12. Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

13. Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and

satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

14. Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient

coverage of both agents and Team Leads across Helpdesk operational hours

15. Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

16. Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies

and procedures to agents and ensure compliance

17. Provide structured feedback and recommendations for tool and process improvements on an

ongoing basis

18. Perform other duties and responsibilities that may be assigned to you by the management for the

effective implementation, maintenance, and continual improvement of Helpdesk.

19. Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

20. Monthly 1:1 coaching session with team members; Quarterly team bonding session

21. To take over level 1 escalation from agents.

22. To call user to resolve the issue for user.

23. Live and inspire agents to live the corporate values, contributing to the success of company culture

Work Values

1. Pride in Customer Excellence

2. Pleasure to work in a team

3. Respect your commitment

Skills

1. 3 to 5 years of work experience in the related field is preferred for this position.

2. 3+ years of leadership experience directly managing others

3. Strong time management skills and motivation to exceed expectations.

4. Ability to multi-task

5. Must be a strong communicator with an emphasis on effective listening and empathizing with customers,

plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

6. Degree or diploma in any discipline.

7. Strong leadership skills

8. Good knowledge and understanding of top-class customer experience.

9. Passionate about how customer service can contribute to the success of any businesses.

10. Proactive and positive in resolving issues.

11. Experience with performance metrics

12. Excellent written and verbal communication and interpersonal skills to coach, train and

assist team members

Job Responsibilities:

• Welcoming customers, informing them about specials or new items, take customer orders and preparing food and beverages to their specifications and accepting payments.
• Grilling, cooking, and frying foods.
• Constantly learn about Japanese teas and desserts and presentation techniques to improve beverage and dessert quality.
• Planning and managing work orders to ensure all items of an order are finished and served at the same time.
• Performing simple food preparation tasks
• Ordering supplies and stocking the shelves.
• Making ingredients
• Cleaning food preparation equipment and areas.
• Adhering to all food safety regulations and quality controls.
• Ensure and maintain store and personal hygiene
• Other ad-hoc duties are required

Job Requirements:
• Keen on continuous learning about food and beverage preparation.
• Exceptional listening and communication skills.
• Availability to work around peak hours, including nights, mornings, weekends, and public holidays.
• A polite and engaging personality.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

Receptionist

Duration: 3 years contract

Location: Kent Ridge and Harbourfront

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers

Requirements:

• Minimum 1-2 years of relevant experience

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Salary : $2500- $3500

Working Hour : Mon- Friday 10am-7pm

Location : One Holland Village mall

Job Description

-Delivery and presentation of lesson content to children

-Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling

-Ensure safety and timely transfer of students from school to student centre

-Ensure the safety of children in class

-Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilities:

Patient registration

Scheduling of appointments

Cashiering duties

Assist in administration work

Any ad hoc duties as assigned

Requirements:

Min GCE NO Level

Prior Customer Service experience would be a plus

Excellent interpersonal and communication skills

Team player and able to work independently

Interested candidates please send your updated resume to:

Attn: Healthcare Receptionist (Island- wide /Up to 2500)#HKA

[email protected]

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

EA Personnel Name: Kayley Ng Yin Yi

Personal Care Officer | Buangkok

Salary : $2,300 - $3,200

Location: Buangkok

Working hours: 44 hours per week (shift) - required to work weekends and public holiday

• AM Shift- 7.30am to 4.30pm/5.30pm (rotating shift 5 day a week)
• PM Shift – 11.30am to 8.30pm/9.30pm (rotating shift 5 day a week)
• Night Duty – 7.30pm to 7.30am (rotating shift 3/4 days a week)

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

This is a 12 months contract assigned to our client

Work Location: Victoria Street

Salary Range : $2,300-$2,600

Weekday shift

Shift 1 08:00 - 17:00

Shift 2 09:30 - 18:30

Shift 3 11:00 - 20:00

Saturday tentative.1 weekday off after 2 Saturdays

Shift 1S 08:00 - 12:00

Shift 2S 13:00 -17:00

Technical Helpdesk

1) Issue Management

a) Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

b) Identify the impact, urgency, and priority of incidents

2) Provide initial troubleshooting and support for incidents.

3) Escalate incidents that cannot be resolved by the service desk to the appropriate Application

Maintenance team and monitor progress.

4) Seek confirmation for closure from the user when resolution is provided.

5) Serve as the first point of contact for all incidents

6) Prepare issues statistic for reporting purposes.

7) Prepare daily, weekly and monthly report Daily monitoring

8) Liaise with client to clarify issue and assign issue to team for resolution.

9) Track and report on issues resolution.

10) Assess common issues and suggest improvement points.

11) Track and report on day-to-day operations to maintain system stability

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Description:

Patient registration duties
Assisting doctors
Basic cashiering duties
Other ad hoc duties

Job requirements: No experience needed as training will be provided. Min Diploma/ A level / NITEC

Interested candidates, do submit your resume to [email protected] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

ÜberGard Pte Ltd began its operations in 2009 to provide a one stop centre for research and development of Smart Security Control System and web enabled building facilities system. Leveraging on our experience and commitment, we have successfully developed the innovative product - Intelligent Key Lock Application System (iKLAS) and have won several numbers of contracts in the area of security systems.

Job Responsibilities

• Organise the scheduling of maintenance service jobs and preventive maintenance works at customers’ sites
• Provide customer service support to inform customers the details of scheduled maintenance works at their premises and apply for clearance where necessary
• Manage the issuance of and follow through to ensure information from service reports are properly recorded and filed
• Assist with the processing of purchase orders received from customers
• Assist with goods receipt and goods stock out / delivery orders
• Follow up with generation of invoices for ad-hoc service jobs and parts used to send out to customers
• Answering of phone calls and transferring calls to relevant parties
• Manage stock inventory for replacement parts held by maintenance support team
• Other ad-hoc jobs as required

Requirements

• Minimum Diploma in Business Studies or equivalent
• Minimum 2 years’ relevant working experience
• Proficient in English and Chinese
• Good customer service skills
• PC proficient and well-versed in MS Office applications
• Preferably possess knowledge of Globe3 software
• Responsible, meticulous and able to work with tight deadlines
• Able to work independently with little supervision and be a team player

Please bring along testimonials and certificates.

Our Client is a leader in the Storage Software industry in Singapore. Due to their current expansion plan, they are looking for a IT Software Support Executive to join their team, in hopes of developing the current high performing team. They are located in the North.

Responsibilities

• Assist in implementing warehouse automated storage and retrieval systems, ensuring seamless integration with customer ERP systems, IT infrastructure, and networks.
• Collaborate in the setup and configuration of machines, conducting UAT/SIT, offering software user training, and providing Go-live support.
• Thoroughly document IT projects, outlining processes, configurations, and outcomes.
• Conduct on-site IT visits to assess requirements, troubleshoot issues, and gather insights for continuous improvement.
• Deliver remote helpdesk and on-site support promptly and professionally, addressing customers' technical needs.
• Station on-site as scheduled to provide hands-on IT software support, ensuring optimal customer satisfaction.
• Preparing IT service reports for tracking and analysis.
• Any other duty as assigned.

Requirement

• Mini Diploma or higher in Computer Science or IT
• Available to travel for support customer in Singapore & Malaysia
• Min of 2 years of experience in a similar position.
• Experience and Knowledge in software application support in inventory, warehouse management or ERP system
• Familiarity with basic IT infrastructure, server setup, and network troubleshooting will be added bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)