Total 45,910 Customer Service job vacancies in singapore

Job Description

• Meal preparation, hygiene, food distribution to classrooms.
• Ensure food is stored and handled properly
• Ensure kitchen and all its equipment are thoroughly sanitised.
• Keep stock of pantry items and update centre leader of inventory.

Pre-requisites

• Enjoy working with children.
• Food handling certificate.
• Able to handle induction stove.
• Location of work at Yishun

Role:

Inside Sales (Marine / Sales Engineer / Customer Relationship / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Gul Avenue)
• 5 Days work per week (8.15am – 5.15pm)
• $3000 to $4000
• Sales engineer experience or marine background is preferred.
• Career Progression Opportunities

Job Description:

• Work with customer to determine project requirements and expectations to recommend specific products, services, and solutions。
• Recommend alternate products based on cost, availability, or specifications.
• Generate new and repeat sales by providing product, services, and technical information in a timely manner.
• Continue to research and learn about all the company’s products and services.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering other services.
• Work collaboratively with other members of the team (outside sales, expediter, materials, warehouse, finance, and other branch locations) to ensure customer satisfaction.
• Building / maintain customer relationships.
• Handling sales issues and liaise with clients.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Job Highlights

• Career Development
• Positive working environment

Job Description

A MUST :

• Applicant must able to work on week end.
• Working Days: 4 weekdays + 1 weekend (off on PH)
• Applicant must willing to perform 3 staggered 9 hours(max) shifts between 8am-7pm. (Detail will be furnish during interview).
• Working Location: North-East or Orchard

Job Requirements & Responsibilities:

• Diploma in Biz admin with good communication skills to explain the enrichment program details to Mandarin & English speaking parents respectively.
• 1 - 2 years Sales Support and front desk Customer service experience
• Propose available courses to customers via various channel
• Actively follow up with student progression for up-sell opportunities
• Enroll new students through walk–ins, email, calls and marketing campaigns such as open house
• Provide prompt, relevant and accurate information about the enrichment program to the prospective parent and their child/children
• Proactively contact leads assigned for course conversion to achieve the sales target
• Attend and advise existing parents regarding matters concerning their child/children’s program change, fee collection

Please APPLY NOW with detail updated resume in Microsoft Word Format (.doc) and must include the following information :

• Personal Particulars (with short residence address)
• Education
• Work experiences( period of employment & job duty) in point forms
• Reasons for leaving each employment
• Last drawn salary in each employment
• Expected salary
• Earliest work commencement date / Notice period

EA Personnel No: R1102556

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities

. Assist Medics to transfer patient transport for dialysis / medical.

. Physically Fit

· Provide care and assistance for patients in ambulance.

· Maintain supplies and equipments in the ambulance.

· Willing to learn

Requirements

· Class 3 driving licence

. Defensive Driving is an advantage

· No experience required

· Good verbal communication

· Able to speak & write in English

• Working days: Mon-Fri (Office Hour)
• Location: Jurong East
• Benefit: Transport Allowance + VB

Responsibilities:

• Perform project design (including selection and sizing of equipment) and development activities according to customer’s specification.
• Understand scopes of HVAC work (to bid).
• Perform site surveys, site measurements, attend pre-bid walkthrough if need be. Attend tender clarifications/interview as and when required.
• Work with Manager in developing project plan, budget and schedule.
• Coordinate with relevant parties in preparing project proposals, tender submission/clarifications, and contractual documents. Regular interaction and follow up to ensure all projects are performed within allocated budget, timelines, and requirements.
• Work and coordinate with sales team to create quotations and follow up for service retrofit jobs.
• Source/liaise/negotiate with suppliers and vendors on quotations and requirements. Compile supplier quotation, assessment of quotations and prepare costing sheet.
• Maintain estimating logs and unit costs for all projects.
• Determine Bill of Quantity
• Any other duties as deemed appropriate.

Requirements:

• Degree/ Diploma in Engineering/Building
• Experience and knowledge in HVAC/ACMV is a must
• Knowledge of different types of HVAC systems and their components
• Ability to read and comprehend mechanical drawings and other construction documents.
• Knowledge of commercial HVAC/ Mechanical Contracting
• Min 2-3 years relevant experience
• Strong communication and negotiation skills
• Knowledge/ Experience in project management will be a plus

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Dental Assistant

1) Prepare treatment area and trays for dental procedures

2) Assist dentist during treatment

3) Manage inventory of dental consumables – Ensure no losses of small instruments

4) Take and develop x-rays

5) Observe and Maintain infection control at all times

6) Record and ensure timely delivery of cases to lab

7) Helping with infection control by sterilizing and disinfecting instruments - Autoclave Setting up instrument trays, chair, preparing materials, and assisting with dental x- ray procedures

8) Perform general housekeeping to ensure cleanliness of treatment rooms.

Receptionist

1) Responsible for the reception of all visitors, patients and callers to the clinic and to create a professional and welcoming image for the clinic.

2) Perform the booking of appointments for patients.

3) Responsible for gathering patient feedback forms and handling patient feedback.

4) Responsible for updating patient information and sending reminder for dental treatment.

5) Prepare, manage and monitor cases being sent to and received from the lab(s).

6) Perform cashiering duties of Submission of CHAS, Medisave and other Insurance Claims to relevant channels.

7) Prior experience in using Clinic Assist.

8) Perform other duties assigned by the Clinic Manager.

Job Requirements:

1) Candidate must possess at least "N"/ "O" Levels qualification.

2) 5.5 work day week and must commit to weekday nights and one weekend

3) Basic computer skills for front desk duties.

4) Good communication skills.

5) Able to start work immediately

Full/Part time clinic assistant wanted

Experience preferred

Assist male Dr in examinations of female patients

assist doctors in procedures

Perform reception duties such as handle phine calls, enquiries and schedule appointments, dispense and pack medicines, register patients in computer

admin duties suvh as cashiering and claims

take vital stats such as height , weight , eyesight testing, body measurements

perform inventory checks and update stock in computer

O level and above

Singaporeans or PR only

communicate and speak with chinese or dialect patients

email resume and contact details to [email protected]

Job Responsibilities:

• Conduct regular patrols and security checks within the hotel premise and report any suspicious, maintenance and/ or hazardous concerns to the Security Manager
• Provide crowd and traffic control for VIPs and all official events of the Centre
• Investigate and report all allegations of theft, criminal damage and other incidents to the Security Manager
• Prepare Incident Report pertaining to all safety and security related incidents after the necessary actions have been taken
• Manage undesirable behavior in a professional manner, intervene and defuse potential altercations
• Constantly remain updated on fire evacuation procedures, and handle catastrophic situations such as bomb threats and evacuation procedures effectively
• Oversee carpark operations and render assistance where necessary
• Assist Front Desk Office with luggage and transport arrangement duties when required

Job Requirements:

• Minimum 1 year relevant experience
• Matured and positive individual with absolute discretion and confidentiality regarding confidential information
• Ability to maintain a sound sense of judgment in emergency situations
• Holder of a valid security license issued from the Singapore Police Force
• Completed WSQ Security module (Provide Guard and Patrol Services, Handle Security Incidents and Services, Recognise Terrorist Threats)
• Able to commit to rotating shifts including public holidays and weekends.
• Preferable First Aid, CPR & AED certified
• Working Location will be in Orchard area
• 4 days work week with 2 working shifts. (8am to 8pm and 8pm to 8am)
• Fixed OT allowance provded

Please send your resume to [email protected] or contact HR @ 9149 3159 to arrange for an interview.

!!! Hiring for new campus !!!

Receptionist

Location: Holland Campus (nearest MRT: Holland Village)

Salary range: S$2200-2600 per month (commensurate with experience)

Responsibilities:

• Answers all phone calls politely, and disseminates messages promptly when the staff is unavailable
• Assisting parents in locating their children in school, relay messages to classrooms, sending items from parents to children to the classrooms
• Providing necessary assistance to primary school children such as contacting parents, sending birthday cakes to classrooms etc..
• Assists the Directors in making appointments for meeting
• Directs walk-in customers to the Customer Service Executives promptly
• Takes messages for Directors
• Assists Customer Service Department in ensuring that the brochures are available, updated and accurate
• General administrative duties such as printing of staff pass / data-entry etc
• Arranging dispatch items and coordinates all deliveries/postages
• Ensures a clean and tidy reception area
• Other duties as assigned

Requirements:

• Neat, organized and meticulous
• Passion for children
• Able to work independently

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & indicate in the subject as "Receptionist (Holland)".

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Main purpose of Role:

Installation, Commissioning, Testing and Servicing Huisman Equipment throughout their life cycle. Ensuring quality (effectively working fit-for-purpose equipment), delivering agreed services and meeting client expectations.

Complexity of Tasks:

· Diagnoses the problem / reason for malfunctioning of equipment of clients or checks if service request is correct / sensible. Prepares, plans, and carries out technical intervention (repair, maintain, replace)

· Carrying out project-based commissioning and testing of installations and/or components in accordance with project requirements and in accordance with protocol and safety regulations.

· Ensuring smooth field service operations. Carrying out technical-logistics-administrative tasks with supportive nature. Documentation management, planning, communicating

· Performing (physically heavy) disassembly and assembly work. May be specialized in certain products or techniques. Carrying out all kinds of machining (drilling, sawing, welding) activities.

Competences:

1. Client oriented

2. Plan and organizing

3. Progress monitoring

4. Adaptability

5. Result oriented

6. Problem analysis

Responsibilities

• Handle customer enquiries via telephone calls, walk-in, facebook, corporate website, and emails.
• Handle and resolve customer complaints promptly and professionally.
• Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
• Manage customer database for customer information, feedbacks, complaints and warranty cards.
• Verification of product defects from walk-in customers.
• Handle sales of spare parts for walk-in customers.
• Other ad-hoc duties as assigned.

Requirements

• Possess good interpersonal skills
• At least 2 years of relevant experience in customer service, preferebly in FMCG industry
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

Job Description

• Manage and oversee multiple levels in the Project Department (Snr. Engineers, Engineers, Draftsman, Supervisors etc)
• Involves highly in implementation and enforcement of new initiatives and disciplinary practices with the department.
• Strategic Planning for the Project team.
• Ensure projects are carried out by Engineers accordingly to tender specifications and customer requirements.
• Determines project responsibilities by identifying project phases and elements, assigning the relevant team to be involved in the project.
• Review projects’ schedules and ensure timely submission of Authorities’ documents.
• Closely monitor the materials consumption and man hours allocated to the projects and ensure it does not exceed the quantities quoted.
• It is mandatory to document all correspondences related to the Project and perform testing and inspection with customers to witness to prevent any unnecessary conflicts in the future.
• Strictly adhere to all relevant safety objectives and legal requirements at all times.
• All drawings and correspondences must be well documented.
• Project Engineers are responsible to conduct frequent site checks weekly to ensure the installation and progress is correct and ahead of schedule and control is in place.
• All engineering issues must be resolved and it is the responsibility of the Project Engineers to attend meetings with the Plumber/ Main-contractor or Consultant.
• Any other ad-hoc duties as and when instructed by Management.

Job’s Holder Specification

• Excellent organizational and management skills
• Lots of initiative, and ability to make strategic planning and good decisions.
• Must possess integrity and drive.
• Ability to withstand emotional distress and work pressure.
• Possess excellent interpersonal skills- to deal with customers and external contacts.
• Preferably, comprehensive knowledge of relevant legal regulations (CP 51)
• Preferably, Possess a Degree in Civil/Mechanical Engineering with a minimum of 5 years relevant work experience.
• Preferably, Must be proficient in AutoCad, and Revit BIM and Microsoft Office.

About our client: Our client is a leading global manufacturer of HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions

About the role:

• Leading a team of Service Sales Engineers to achieve department orders and sales target
• Serve and maintain key customer accounts, always respond to them promptly
• Developing & building long-term customer relationships
• Actively identify potential opportunities & develop solutions with existing & new customers
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company
• Develop the training plan for the sales team to improve their capability to serve the customers
• Engage the sales team to be motivated and build up their capability
• Working with other departments to package the solutions for customers
• Any other responsibilities as deemed appropriate and relevant.

About you:

• Degree in Mechanical/ Electrical Engineering or its equivalent
• At least 5 years in HVAC or Service Sales field
• Leadership experience and ability to manage a team
• Resolves the issue among the team and put in effort in employee engagement
• Customer-driven with excellent communication & interpersonal skills
• Able to work under stress and tight timelines.
• Candidates who own a vehicle with a valid driving license is preferred.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EA Personnel Name: Paola Jane Ofrasio Fajardo

EAP Reg. No.: R1325507

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

We are looking for an Application Support Engineer to join a software solutioning company delivering FinTech Applications.

• Salary package up to $4,200 + AWS + VB (~2 months bonus)
• Gain exposure to the latest web technologies
• Central work location - Hybrid working arrangement

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
• Collaborate with Level 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction.

Requirements:

• Qualification in Computer Science or equivalent.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• Shift work may be required, 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.
• Mandarin may be required for business communication needs.

Interested candidates may apply via email to [email protected] (indicating Job ID J43064 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Call Centre Executive

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944

What you'll do:

• Conduct and coordinate clinical or epidemiologic studies in line with the department's research strategy and under the direction and supervision of the Principal Investigators and Collaborators, this may include examination of human subjects.
• Manage these research projects in a team-based, cross functional research environment, which include supervising post-doctoral students, research assistants, technical and other support staff.
• Publish research outcomes in appropriate journals of international standing and to publish and disseminate the result of research and scholarship in other reputable outlets.
• Support in grant writing
• Attend and present research findings and papers at academic and professional conferences, and to contribute to the external visibility of the department.
• Draft research reports for Principal Investigators.
• Undertake such specific roles and management functions as may be reasonably required by the Principal Investigators/Directors.
• Attend meetings and to participate in other committees and working groups within SERI/SNEC (where necessary).
• Ensure compliance with health and safety in all aspects of work.

What you'll be expected to have:

• PhD in biological sciences or related discipline
• Knowledge in ophthalmological conditions and diseases is advantageous
• Able to work independently, as well as in a team-based, cross-functional research team

Note: Eventual salary package offered will commensurate with qualifications and experience.

Responsibilities:

• Provide front-line support staff
• Assist and guide patients on how to use the self-service kiosk
• Counter duties – Patient registration / Schedule appointment
• Attend to queries, including use of relevant apps, e.g. SingPass, Health Hub, Healthy 365, Health Buddy
• Provide Assisted Enrolment service to eligible patients
• Keep track of enrolment numbers
• Maintain booth / counter and logistics, e.g. promotional materials
• Ad-hoc duties as assigned by supervisor

Requirements:

• Min GCE NO Levels and above
• Able to start on immediate or short notice (no interview required)
• Able to commit to 5.5 days office hours (Mon- Fri - 8.am - 5.00pm, Sat: 8am - 12pm)
• Able to commit to shift work

Interested candidates please send your updated resume to:

Attn: Customer Service Officer ( Healthcare/Shifts/Outram)#HKA

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

EA License No: 99C4599
EA Personnel No: R1762843
EA Personnel Name: Kayley Ng Yin Yi

Our client is a IT Industry. They are looking for a Sales Support Executive to assist their team for the next phrase of their business. They are located in Central – easily accessible.

Duties:

• Support in creating sales quotations and tracking their status.
• Update sales opportunities in cloud software for accurate reporting.
• Manage order processing, coordinating deliveries, and liaising with other departments.
• Communicate with suppliers and customers to ensure timely completion of sales orders.
• Provide excellent customer service, contribute to team targets, and handle general office administrative tasks.

Requirements

• Minimum 1 year relevant experience in order processing
• Experience in MS Office is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)

We are an e-commerce logistics company based in Toh Guan Road, Jurong. We are hiring a full-time customer service executive for Quick Delivery Team.

Job Responsibilities:

• Monitor daily jobs dispatch to drivers
• Work closely with relevant departments to ensure customers' enquiries are attended to
• Provide advisory to drivers or evaluate changes
• Coordinate between drivers, customers and partners
• Ensure exceptions are resolved
• Perform any ad-hoc duties

Requirements:

• Minimum 1 year in Coordination related work experience
• Able to start work in short notice
• Familiar with Singapore roads and locations
• Good interpersonal and communication skills
• This role is open to Singaporeans only

Remuneration:

• Basic Salary - $2000 (Probation) to $2300 (Confirmation)
• Shift Allowance - $8 per working day for eligible shift
• Attendance Incentive: $200 monthly for good attendance! (No lateness or absence)
• Performance Incentive: $100 monthly depending on performance appraisal
• Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
• Meal Allowance for overtime more than 2 hours on top of normal working hours - $10
• Overtime pay eligible

Working Hours: 5.5 days/week

You will be assigned to the following roster below.

• Monday to Friday: 11am to 8pm, Sunday: 8am to 12pm (Eligible Shift Allowance)

Please submit your updated resume through the Apply Now link.

• Handles extra low voltage products (eg. Intercoms, public address, communications, security & surveillance systems)
• In-house products/systems setup and testing.
• On-site products/systems service, testing-commissioning & maintenance.
• Proactive individual, able to work independently as well as in a team.
• Require basic electrical & electronic knowledge.
• Soldering and Electronic Repairing skills preferred.
• CAD knowledge preferred.
• Electronics design knowledge preferred

Being the face of the organisation, the FIDReC Contact Centre Specialist (FCCS) is the first point of contact with the public. The FCCS assists the public with their queries and provides support to enable consumers to file their disputes at FIDReC. The FCCS will also assess whether a claim meets basic eligibility requirements. There are various contact channels that the FCCS will respond to including face-to-face, telephone, email, online enquiries, and letters.Once a dispute has been filed at FIDReC, the FCCS will also support the Case Managers of FIDReC in communicating with the disputants and helping them with the submission or collection of documents. The FCCS also assists with visitor management where required.Job Description of a FIDReC Contact Centre Specialist (FCCS):Assisting the public in their queries via the various communication channels for FIDReC (including face-to-face, telephone, email, online enquiries, and letters).
Assisting consumers to file their disputes at FIDReC (giving guidance on the filing process and what to expect at FIDReC).
Assessing whether a claim meets the basic eligibility requirements to be filed at FIDReC.
Conducting an interview with consumers and helping them to put their statements in writing, where required.
Assist the disputants and representatives of the FIs in the submission and collection of their documents.
Visitor management, where required.
Data entry and verification:
The FCCS will need to ensure that all enquiries received via the various channels are captured in the FIDReC digital portal management system.
The FCCS will need to verify that key information has been provided by the consumers when they file their disputes online.
For consumers who are unable to file their dispute online, the FCCS will need to provide assistance in creating cases when all documents received are in order.
Covering the duties of fellow team-members, including the Service Ambassador, when a team member is away from the office.
Any other projects or duties assigned by the Management / Supervisor.
Candidates should possess empathy, strong communication skills, and be able to work in a team.Candidates with relevant experience will be preferred.

Company information

Responsibilities:

• Process customer/vendor invoices and other related transactions
• Handle staff’s queries of the expense claims and ensure compliance
• Assist in all transactions under AR/AP to ensure transactions are recorded accurately and in a timely manner
• Assist in the administration and banking matters of the office
• Support monthly and year-end closing activities
• Provide and execute a full range of organisational support services to meet the day-to-day and ad-hoc activities of Accounts Department

Requirements:

• O level or NITEC, preferable with a basic understanding of accounting.
• Computer literate and proficient in MS Office (Words, Excel, etc)
• Has initiative and able to work independently with minimal supervision
• Team player with good communication and interpersonal skills
• Ability to work within tight deadlines with a strong sense of responsibility
• Meticulous, attention to details is a must
• Singaporeans or PR