Total 45,673 Customer Service job vacancies in singapore

Responsibilites

• At least 3 years of relevant experience in application production support on (Java) or (.NET) applications in both Unix and Windows operating environments;
• Experience in incident management, problem management, release management, root cause analysis and deployment;
• Understand SDLC and experience working with business users, various IT teams and vendors;
• Knowledge of web languages (e.g. HTML/CSS, JavaScript);
• Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);

1 Year (Renewable)

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: Up to $2800*
• Yearly performance bonus: Up to 1 month of salary

*Salary to be offered

Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.

Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience

Working hours (Shift and rostered

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to speak any 2 languages (English, Mandarin, Malay, Tamil, any other language)
• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Sales Coordinator to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Sales Coordinator:

• Assist Sales & Marketing teams with administrative and marketing tasks.
• Prepare quotations, track sales orders, and assist with tender processes.
• Generate reports and manage databases.
• Support customer relationship building and maintenance.

Requirements:

• Diploma in any field
• 1 - 2 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Staff meals provided! No probation period!

Work Location: Telok Ayer (5 minutes walk from MRT)

Working hours: 1.30pm - 11pm (5 days including weekends)

Key Responsibilities:

• Greet and welcome customers in a freindly manner
• Place food and beverages order for customers
• Carry small korean side dishes onto the tray to serve customers
• Clear the table for next customers
• Maintain general cleanliness
• Other ad-hoc duties

Requirements:

• Possess food hygiene cert

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Description:

• Set up and fix hardware like printers, computers, and projectors.
• Solve issues with network connections, Microsoft Office, HR and Accounts Software, Adobe, and more.
• Talk with IT suppliers about maintenance and software licenses.
• Work with suppliers to buy office tech equipment and needed software.
• Keep IT systems safe by installing antivirus software on all computers and backing up data every week.
• Make LAN networks and give out IP addresses when needed.
• Support all users through the Helpdesk.
• Copy system images and set up new computers, including email setup.
• Help set up CCTV cameras in the office and for users.
• Know a lot about the latest operating systems and network setups.
• Do other IT tasks, like updating the company website.
• Keep track of software and hardware and make sure records are accurate.
• Do other extra tasks as needed.

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent
• Minimum 2 - 3 years of experience as inhouse IT
• Proficient in Microsoft Windows XP, Windows Vista, Windows 7 operating systems
• Proficient in Microsoft Office 2003, 2007, 2010 and Microsoft Outlook email client

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description:

• Set up and fix hardware like printers, computers, and projectors.
• Solve issues with network connections, Microsoft Office, HR and Accounts Software, Adobe, and more.
• Talk with IT suppliers about maintenance and software licenses.
• Work with suppliers to buy office tech equipment and needed software.
• Keep IT systems safe by installing antivirus software on all computers and backing up data every week.
• Make LAN networks and give out IP addresses when needed.
• Support all users through the Helpdesk.
• Copy system images and set up new computers, including email setup.
• Help set up CCTV cameras in the office and for users.
• Know a lot about the latest operating systems and network setups.
• Do other IT tasks, like updating the company website.
• Keep track of software and hardware and make sure records are accurate.
• Do other extra tasks as needed.

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent
• Minimum 2 - 3 years of experience as inhouse IT
• Proficient in Microsoft Windows XP, Windows Vista, Windows 7 operating systems
• Proficient in Microsoft Office 2003, 2007, 2010 and Microsoft Outlook email client

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Working hours: 9am to 6pm (Mon - Fri)

Location: Suntec

Duration: 1 Year Contract

Job Scope

• To support division in maintaining the operational aspects of sales & marketing activities
• Assist Team leader to consolidate the monthly budget plan with the respective key account managers for budget planning and approval
• Timely verification & processing of external Sales & Marketing invoices for claims submission
• Create channel listing and pricing registration and update the system
• Conduct regular competitor product benchmarking to support business growth
• Any other Ad Hoc duties

Requirements

• Minimum Diploma/Degree, preferably related with business/business admin/marketing
• Proficient in MS office skills (Excel/ Powerpoint/ Word)

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Perform maintenance and repair tasks on various equipment and machinery.
• Diagnose technical issues and provide solutions to ensure efficient operation.
• Conduct routine inspections to identify potential problems and prevent breakdowns.
• Install and set up new equipment according to specifications.
• Collaborate with team members to complete service tasks within deadlines.
• Maintain accurate records of service activities and performed repairs.
• Adhere to safety protocols and guidelines at all times.

Requirements:

• Diploma or Nitec in Electrical Engineering or equivalent.
• At least 1 year working experience as a service technician preferred.
• Strong technical knowledge and troubleshooting skills.
• Ability to read and interpret technical manuals and diagrams.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Efficiently install, configure, and troubleshoot a range of hardware, including printers, computers, projectors, and IT peripherals, ensuring smooth operation throughout the organization.
• Resolve network connectivity issues and software application challenges promptly, ensuring seamless operations of essential tools like Microsoft Office, HR and Accounts Software, and Adobe suites.
• Cultivate strong partnerships with IT vendors, facilitating hassle-free maintenance and timely software license renewals to uphold operational efficiency.
• Streamline procurement processes by liaising with vendors to negotiate purchases of essential office equipment and software, optimizing resources and enhancing productivity.
• Uphold the organization's digital security through meticulous management of IT security measures, including antivirus maintenance and robust data backup protocols.
• Spearhead the setup of LAN networks and IP address allocation, contributing to a well-connected and efficient workplace environment.
• Provide timely and effective helpdesk support to all users, ensuring minimal disruption to their workflow and maximizing productivity.
• Facilitate seamless onboarding processes by setting up new PCs and notebooks, including personalized email configurations and mailbox setups.
• Contribute to workplace safety and security by assisting in the setup of CCTV systems throughout office premises.
• Stay updated with technological advancements, continuously refining knowledge of the latest operating systems and network protocols.
• Support the organization's success by performing diverse IT-related tasks, including website updates and meticulous inventory management.
• Adapt to evolving needs by embracing ad-hoc duties as assigned, demonstrating flexibility and commitment to the team's objectives.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Mobile Patient Service Associate (5.5 days Office hours, ad hoc Sunday)

• 5.5 days office hours
• Activate on Sunday for events or projects
• Need flexible with travelling

Responsibilities

• Reporting to the Laboratory/Radiographer In-Charge
• Provide excellent customer service to patients in the Laboratory and/or Radiography sections.
• Responsible for the reception of patients at NHG Diagnostics centres and/or the mobile fleets
• Support other patient service functions including registration of patients
• Appointment scheduling
• Handling of queries, billing & payment collection
• General administrative tasks as assigned.

Requirements

• N level and above
• Excellent verbal communication skills
• Experience in customer service / healthcare industry will be an advantage
• Team player and can work in a team
• Computer literate and willing to learn
• Willing to travel and work on weekends when there is a project assigned

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: NICH) or contact our office at +65 9834 1147 for a confidential discussion.

Job Code: NICH

EA Reg No: R23112658 (Nicholas Heng Zhe Xuan)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Membership Service Officer (MSO) - Retention

Join Our Team!

At EnergyOne, we are dedicated to enhancing the health and fitness of our members.

We are looking for a dynamic and enthusiastic Membership Service Officer (MSO) - Retention to join our team.

If you are passionate about fitness and excel in customer service, we want you!

Key Responsibilities:

· Develop and implement effective and profitable membership retention strategies.

· Ensure the customer service aligns with our performance objectives and quality standards.

· Achieve monthly membership renewal targets.

· Partner with team members to address pre-sales queries and communicate the benefits of continued membership.

· Conduct gym tours, emphasizing the value of membership and the services we offer.

· Implement strategies to enhance membership retention rates and deliver exceptional service levels.

· Handle member complaints professionally, including follow-ups with incident reports and recommendations.

· Actively support and promote all club promotions and EnergyOne services.

Requirements:

· Minimum NITEC or equivalent.

· Diploma in Sports Science, Business Administration, Hospitality, or related fields will be advantageous.

· Proven experience in customer service or membership retention, preferably in the fitness industry.

· Excellent communication and interpersonal skills, with the ability to connect with people of all ages and backgrounds.

· Strong organizational skills and attention to detail with ability to multitask

· Ability to work effectively as part of a team and independently.

· Customer-focused and service-oriented

· Good knowledge of Microsoft Office applications

· Knowledge of the fitness industry and club operations is a plus.

· Able to work flexible hours, including evenings, weekends and Public Holidays.

· Singapore Citizens and Permanent Residents are welcome to apply

Why Join Us?

EnergyOne is more than just a gym, it’s a community. We offer a supportive environment where you can grow your career, a competitive salary, and benefits package, and the opportunity to make a real difference in the lives of our members.

We look forward to having you as part of our team!

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Working Location: Central – Raffles Place

Working Hours: 5 days, Mon - Fri (9.00 am – 6.00 pm)

Annual Leave: Starts with 10 days with increment of 1 day every 2 year up to 20 days

Comprehensive insurance, medical and dental benefits

Career development and growth opportunities

Roles & Responsibilities

We are looking for a pro-active and detail-oriented Logistics & Trade Support Executive to manage logistics and trade distribution activities for our Company. The Logistics & Trade Support Executive is responsible for coordinating with suppliers, shipping carriers, internal team and customers to ensure efficient and timely delivery of goods to customers. The candidate should be resourceful, meticulous, possess strong organizational and communications skills as well as a solid understanding of logistics and supply chain management principles.

Responsibilities

Logistics & Operation Coordination

• Coordinate and monitor the shipments of goods from suppliers to customers.
• Carry out shipment booking and liaise with suppliers, carriers, and third-party logistics providers to ensure timely pickup and delivery of shipments.
• Source and negotiate of freight rates with shipping agents, forwarders and 3PL.
• Plan and optimize shipment routes to reduce expenses and improve efficiency.
• Track and update shipment status, ensuring accurate and timely communication with all stakeholders.
• Resolve any transportation or distribution issues or delays promptly and escalate when needed.
• Ensure compliance with customs requirements (tariff classifications, customs clearance procedures, customs documents, international trade regulations).

Vendor and Client Relations

• Assist in managing relationships with vendors and clients, ensuring communication is clear and effective.
• Issue invoices to customers and handle invoices discrepancies with customer.

Planning & Trade Support

• Develop and implement logistics strategies to grow company’s profitability.
• Proactively identify and resolve operational issues in the logistics and trade processes.
• Monitor regulatory developments in the fields of shipping and customs.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Support and assist Account Manager for inquiries and quotations.
• Assist Account Manager on RFQ and coordinate reports as and when required.
• Perform any tasks assigned by Superior.

Requirements

• Minimum Diploma in Logistics/Supply Chain or related field.
• Proficient in MS Office.
• Attention to details – follows procedure accurately, carefully and completes documents and report accurately.
• Excellent problem solving skills and ability to derive actionable insights.
• Able to work pro-actively and independently, with maturity and a team player.
• Familiar with import/export regulations and customs procedures.
• Meticulous and a commitment to accuracy in all tasks.
• Flexible, can adapt to changing priorities and business requirements.
• Good customer relationship management skills.
• Able to communicate, read and write in Chinese with our Chinese suppliers and customers.
• Willing to work beyond regular work hours to address supplier, agent or customer inquiries.
• Proven experience in logistics coordination or freight forwarding is an advantage.
• Interested applicants with relevant internship experience are also welcome to apply.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities include, but are not limited to, the following:

Underwriting
Assist the Head and work with Team Leader and members to:
• Attend to queries or mid-term changes from existing accounts
• Liaise with intermediaries and follow up on new quotations and renewals
• Ensure timely and proper passing down of instructions to Policy Administration with the required information / documentation.
• Ensure that sanction checks are conducted.
• Handle the checking of policies and broking slips
• Update and maintain the records, schedules, statistics, etc.
• Assist the Head, Team Leader to compile, analyze and prepare monthly reports required for monthly meetings and business reviews.

Distribution
• Onboarding of new agencies and FA
• Liaison between Agents and Underwriters to address Agents' queries
• Updating and maintain Agency records
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set

Channel Performance
Assist the Head and team to:
• Compile, analyze and prepare monthly reports required and present during monthly meetings and business reviews to be in line with intermediary agreements.
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

Channel / Relationship Management / Quality Service Standards
• Maintain and manage distribution email by forwarding cases to the relevant parties
• Work with policy admin team to ensure accurate and timely delivery of intermediaries’ document
• Act as a liaison between agents and underwriters/other departments for any feedback which are received
• Render assistance to the Corporate Services team during Agency / Intermediary events

Others
• Ensure compliance and no breach in DAL and policies set for self and team.
• Support the CEO, Head and own Team Leader in additional responsibilities assigned, as and when required.
• Assist in special projects when required.
• Ensure compliance to CDP hours

Requirements:

• ACII, ANZIIF or Degree/Diploma in Insurance
• Basic Degree/Diploma in Business or Banking & Finance with CGI
• Minimum 1 years’ experience in Insurance operations and/or direct engagement of Agents and FAs
• Some knowledge of insurance operation, insurance distribution, underwriting operations, underwriting procedures and understanding in policy wordings.
• Some understanding of laws and legislation in relation to the general insurance industry.

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

Working arrangements:

• 5 working days per week - 4 weekdays 1 weekend
• AM shift will be any 8 hours between 8am - 8pm
• PM shift will be any 8 hours between 1pm - 12 midnight

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is a Global MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Administrative Support Specialist (Oil & Gas) to be part of their team for ongoing transformation projects. They are located in the West.
Responsibilities:

• Assisting project team to prepare project documentation and administrative matters
• Scanning and filing for project documents
• Liaising with procurement on purchasing

Requirements:

• Minimum Diploma in any field
• Min 1 years’ experience in similar industry
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
EA License No.: 19C9682
EA Personnel No.: R21101676 (Ng Zhi Qing Alethea)

• Call Centre environment
• 5 Days work (Including Weekends)
• Office Hour (PH Off)

Responsibilities :

• Handle enquiries via hotline, email, and other channels.
• Understand customer needs and provide prompt, accurate, and satisfactory responses.
• Manage various call types, including:

- Filing claims (over-deductions, failure to exit, double deductions).

- Point-to-point enquiries.

- Making outbound calls to customers who requested callbacks.

• Record conversations accurately in the call center system.
• Meet or exceed individual and team KPIs set by management.
• Maintain a positive and helpful attitude with all customers.
• Perform additional duties as assigned by Team Leaders or Supervisors.

Requirements :

• Previous call center or customer service experience preferred.
• Team player with good interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• No experience are welcomed

Interested candidate, kindly apply now or email your updated CV to [email protected]

We regret that only short-listed candidates will be contacted shortly.

EA Licence No. | 14C7092

EA Registration No. | R23117605

EA Personnel | Joey Wee Jun Yee

This role provides support to the Operations Manager in driving quality product content and create listings for products sold online on both own platform and marketplace. As a product lister, your duties involve writing content to describe listings, optimizing copy for online search, and creating a streamlined layout. You are also required to support team on operational tasks.

Primary Role

A product lister lists products for sale. In this eCommerce position, you must follow relevant trends, keep inventory, and use proper SEO to make the product listings findable by those searching the internet. You will also improve older listings to maximise sales and ratings. Other necessary skills for becoming a product lister include being able to conduct research and analysis, having solid product knowledge, and understanding the basics of marketing. Proofreading, copy-editing, and computer skills are also beneficial.

Basic knowledge of health & beauty products, along with relevant work experience especially with excellent writing and research skills, as well as an understanding of SEO principles will be preferred.

Part of day to day tasks involving the following:

• Prompt respond to online listing requests from internal and external (brand owners) parties
• Coordinate well within eCommerce team and cross-departments for product listing and launches
• Provide support for other e-commerce operations, and projects when required

Education & Experience

• Degree/Diploma in Business, Marketing or other relevant fields
• Relevant working experience in e-Commerce or product listing roles especially in FMCG industry is preferred.

Personal Attributes

• Meticulous
• Timeliness
• Strong team player with good interpersonal skills
• Passionate about consumer trends and eCommerce

About Our Client

A top provider of security solutions and services in the Asia.

Job Description

• Handle and resolve customer feedback and complaints efficiently.
• Maintain service levels to ensure excellent delivery to both internal and external customers and partners.
• Perform customer inquiries, quotations, order processing, and fulfillment.
• Actively participate in customer retention programs and strategies.
• Track and assist in collecting outstanding payments related to departmental income.
• Carry out other assigned duties or projects.

The Successful Applicant

• Minimum Diploma level with 2-3 years of experience in a service-related industry.
• Good communication and interpersonal skills.

What's on Offer

• AWS
• Performance Bonus
• Birthday Leave
• Health Insurance

Reach out

Please submit your updated resume by using the APPLY NOW button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers for evaluating and processing your job application

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

Who you are

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

Responsibilities:

• Provide overall business support to sales department to achieve sales revenue.
• Build and maintain good relationship with respective dealers and retailers assigned.
• Constant review or dealers and retailers performance and suggest for improvement solutions.
• Provide support in developing business plans and strategies.
• Assist in product launches activities.
• Provide support in product pricing and product positioning strategies development.
• Prepare and review sales agreements and contracts.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Business Administration, Sales & Marketing or equivalent.
• At least 2 – 3 years of business support or account management experience, preferably from automotive-related industry.
• Experience in handling channel partners or retail network will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.