Total 6,587 Customer Service job vacancies in tanah merah harbourfront and marina bay

CoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

https://coretrm.com/

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

Due to rapid expansion and business needs, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• Other ad-hoc duties if needed

Requirements

• IT knowledge/skills is helpful but not a must
• Understanding of oil trading is helpful but not a must
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment

NOTE: This is a client-facing role, and not an IT role. Our software is so well-designed that only some basic understanding of IT is sufficient. Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of oil trading.

The Palawan @ Sentosa is Shangri-La Group's first standalone lifestyle and entertainment precinct. Bringing colourful joys of life to our customers outside of the hotel setting, the precinct is designed to bring families and friends together, enabling them to explore, play and bond. This iconic new beach playground will be home to several new-to-Singapore attractions such as gamified karting, floating aqua park and family beach club. Join now to be part of the pioneering team to bring this exciting development to life!

We are looking for a Co-ordinator, Operations Service (Attractions), to join our team!

As the Co-ordinator, Operations Services (Attractions) we rely on you to:

• Provide a pleasant, safe and fun experience for all guests and visitors
• Handle ticketing and retail operations
• Handle ad-hoc guests and visitors' queries
• Set and maintain service standards
• Work closely with other departments to ensure service delivery is of the highest standard at all times

We are looking for someone who:

• Loves interacting with guests and visitors
• is enthusiastic and customer-oriented
• Display initiative
• Creative with an eye for detail
• Has good relationship building & diplomacy skills
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals

If you are the right person, what are you waiting for? Click the apply button now and be part of the pioneering team!

Job Description

As the Executive, Customer Service, you will be responsible for providing customer service support to clients in the company's feeder services shipping operations. You will work closely with other departments such as trade, sales, operations, documentation, and finance to ensure that both customer and company’s needs are met. You will be responsible for handling customer inquiries and resolving issues in a timely and effective manner.

Responsibilities:

• Handle customer inquiries and issues related to the company's feeder services shipping operations, and resolve them in a timely and effective manner
• Work closely with other departments such as trade, sales, operations, documentation, and finance
• Maintain strong relationships with key customers and partners, and ensure that their needs are effectively communicated to relevant departments within the company
• Provide regular updates and reports to senior leadership on customer feedback and satisfaction metrics for improvement in the company's feeder services
• Any other tasks as assigned by the Senior Manager, Customer Service

Requirements:

• Minimum a Diploma Holder
• At least 1 years of experience in the shipping industry, with a focus on feeder services
• Excellent communication and interpersonal skills, with the ability to communicate effectively to a wide range of stakeholders
• Ability to build strong relationships with customers, partners, and industry stakeholders
• Strong problem-solving skills, with the ability to handle customer inquiries and issues in a timely and effective manner
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Flexibility to work outside of standard business hours, as needed to support customer needs
• Able to work independently with good initiative.
• Proficiency in relevant basic software such as Microsoft Office.

• Industry : Healthcare
• Location : Islandwide
• Salary Range : Up to S$2,500 Per month

Responsibilities:

• Promote care through active engagement with patients to sign up for My Health Map which aims to empower them to take the first steps to staying healthy.
• Coordinate and perform patient care activities, closing any relevant preventive health and diabetes screenings, and vaccination gaps to support population health initiatives.
• Provide clinical support which includes measuring patient’s parameters, performing screening tests and demonstrating to patients the proper use and care of devices and consumables.
• Provide patient education on basic lifestyle management, various home monitoring measurements such as blood pressure and heart rate monitoring, and the use of Clinic App.
• Make appropriate referrals to care managers, assist patients to schedule follow‐up appointments for consults, screenings and vaccinations in relation to chronic care management/population health.
• Track defaulters, re‐schedule appointments and ensure defaulters information are documented for patient profile analysis.
• Coordinate, schedule and track appointments with Specialist Outpatient Clinics (SOCs) for patient referrals.
• Involve in training and precept new Assistant/Coordinators.
• Perform any other duties that may be assigned by Clinic Operations management team.

Requirements:

• Diploma with qualification in health promotion will have an advantage
• Preferably with some working experience in healthcare
• Proficient in Microsoft Office applications ‐ Excel, Word, PowerPoint
• Savvy in navigating IT programs
• Self‐motivated and has interest in patient care
• Good communication and coordination skills
• Proactive and a team player

Job ID: L44VV465

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

This is a contract position with our client.

The client is looking for Product Support Engineers withexperience in Java.

The candidate should have expertise specifically in Java based production support.

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:
• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Details:

• Contract Duration: 18 Months
• Location: Eunos
• Working days: Monday - Friday, 9am - 6pm
• Salary: up to $3,800 + completion bonus

Job Purpose:

We are collaborating with one of the insurance MNC company in Singapore. They are prioritizing to deliver exceptional service to their customers and distribution partners. As a Customer Service Representative, you will play a pivotal role in maintaining our Contact Centre's high level of accessibility while providing top-notch support for service requests and inquiries.

Job Descriptions:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service Ambassador (Frontline)

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre (Bukit Batok)

Working hours: 08.30am – 5.30pm (Monday to Friday)

$2500 - $3300

1 month completion bonus

Job Duties

• First point of contact for walk-in customers in addressing their queries and managing the customer flow as service ambassador at Tengah Building Service Centre
• Hand over the Centralised Cooling System (CCS) welcome pack and accessories to the residents
• Handling customer's enquiries and feedback and escalate to the relevant parties where needed
• Daily record and status update on residents' feedback
• Payment arrangement for CCS
• Maintain existing database and perform data extraction/ analysis for regular reporting.
• Any other duties as assigned

Requirements

• Prior experience in customer service roles.
• Possesses good communication and customer service skills
• Adaptable and independent to work in a dynamic environment with minimal supervision
• Good attitude and willing to take initiative to respond to customers needs
• Work location mainly based at Tengah. Willing to travel to HQ at Kallang Sector up to 50% of the time or work on weekends where required

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4424

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Operations

• Ensure top-up of pantry supplies and prepare the centre for opening daily
• Act as first point of contact for the centre, warmly greeting and assisting all visitors and customers
• Ensure the centre is clean, orderly and well-maintained
• Regularly inspect the centre and arrange for repairs/maintenance works when necessary
• Routinely conduct inventory checks on office and pantry supplies and requisite when necessary

Administration

• Assist to set up new users’ accounts
• Assist in supplier billing and customer invoicing
• Carry out administrative and clerical duties for the centre and for customers as required which may include filing, photocopying, laminating, faxing, mail handling
• Monitor contract expiry dates and facilitate procurement or renewal of contracts as required

Client Management

• Assist in handing over and taking over of premises when licensees move in and move out
• Build and maintain strong relationships with customer, to achieve high customer satisfaction and client retention
• Handle customers’ requests in a prompt, timely and professional manner
• Manage and resolve clients’ complaints effectively to ensure a satisfactory outcome
• Monitor licence expiry dates and engage clients for timely renewals

Ad Hoc

• Organize and execute tenant engagement events, including ordering F&B and decorating the centre as necessary
• Perform ad-hoc assignments, such as assisting in the development of new centres and/or other initiatives
• Undertake any additional duties and responsibilities as assigned by your supervisor or Head of Unit from time to time

Job Requirements

• Possess a Diploma or Degree in any discipline
• Customer-oriented with good interpersonal and communication skills
• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
• Candidates with experience in customer service or contact centre will have an added advantage
• Must be prepared to work on weekends and/or public holidays, when required

Job Responsibilities:

• To assist the dentists in all forms of dental treatment and look after patient’s comfort during treatment.
• Greet patients and visitors with a positive & helpful attitude.
• Assist patients with their dental appointments.
• Ensure a smooth and seamless experience for the patients.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Answering phone calls.
• Handle transactions/settlements.
• Submit insurance/medisave/CHAS online claims.
• Handles administrative tasks, such as scheduling of appointments and filing dental records.
• Housekeeping of Front Desk and waiting area.
• To carry out any other duties as requested by colleagues to ensure that patients receive a high quality of patient care.

Job Requirements:

• Able to converse in English and Mandarin so as to handle English or Mandarin speaking clients.
• Preferably able to speak Chinese dialects (e.g. Cantonese, Hokkien, Teochew) so as to handle dialect-speaking clients.
• Pleasant, hardworking, and responsible team-player. Able to work independently and with others.
• Proactive and able to take the initiative while working with fellow colleagues as a team.
• Computer and smartphone literate.
• Able to work office hours, 5.5 days a week.
• Fixed working hours. No nights.

Our client is one of the leading manufacturers of industrial generators. We are looking for a Marine Field Service Engineer for commissioning, troubleshooting and repair of marine generators. Qualified candidates should have hands-on experience with assembly and repair of marine generators, and/or familiar with marine electronics and automation systems.

Responsibilities

• Standby support and 24/7 emergency call for customer support.

• Providing after-sales technical support, site recovery and maintenance responsibilities to

distributors/end customers.

• Provide the installation, commissioning, and on-site training to support the customers according to

the scope of the project.

• Generate a service report to customer in a systematic manner.

• Investigate and handle all customers’ complaints related to product failures.

• Investigates root causes of failures and recommend solutions.

• Review and assist in determining the extent of damage and repairs of warranty claims from

distributors.

• Maintain close working relationship with our key customers to ensure the follow through until the

issue is resolved.

• Develop service training material, ensures all technical and training documents are up-to-date and

organized.

• Provides specific training to distributors and dealers for service and troubleshooting skillsets,

ensuring optimum service level at all distributors.

Requirement

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience

• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region

• A team player with strong problem-solving skills and task oriented

• Possess strong customer service orientation, enthusiasm for power generation products, electrical

and control system.

• Candidates with equivalent professional background will be considered.

• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU)

and synchronization system will be advantageous.

Core Competencies

• Focus on the End Customer – Engage with internal and external customers to understand needs (as

opposed to an intermediary), the primary focus of one's feedback, analysis, and actions.

• Set High Standards of Performance - Assume responsibility and accountability for successfully

achieving goals or completing assignments; develop standards of excellence rather than waiting for

standards to be imposed.

• Build Trust - Provide information to others in a way that is candid, informed, encompassing, and

not manipulative; receive information from others in a way that demonstrates openness and

thoughtful consideration of their ideas.

• Drive Continuous Improvement - Initiate action to improve existing conditions and processes. Use

appropriate methods to identify opportunities, implement solutions, and measure impact.

We regret that only shortlisted candidates will be notified

Job Description

Incentive package:

• Base salary + Additional 12 times Increment chance in a year if you have top performance
• Office Nearby mrt ( Telok Ayer/Raffles Place)
• Medical Benefits
• Phone allowance, Computer Allowance, Atire Allowance

Working hours: 9am-6pm, Monday to Friday. Enjoy extra OT pay. Challenging and easy-going Environment, meet and serve High Net Worth clients.

Job Responsibilities:

• Assist frontline sales consultant for document check/preparation.
• Providing customized services (paperwork ) for our clients
• Assist in preparing and submitting application documents/immigration documents for our clients.
• Communicate regularly with clients in great manner to help smooth the process.
• Accompany clients in local field trips-Explore more clients need and search for more related programs.
• Guiding and ensuring the team achieves the clients' target
• Programme marketing through different social platform(Facebook, wechat, etc.)

Requirements:

• Minimum Diploma/Degree
• Able to multi-task, as well as, work in a fast paced & collaborative environment
• Quick thinking and resourceful to deal with the volatile nature of job
• Excellent communication, interpersonal and cross functional stakeholder management skills
• Good planning and organisational skills
• Company does not support any working pass application for the time being

Additional:

• Mon-Fri. Full-time, 40 hours per week.
• 12 chances of salary increment per year for basic pay staff.
• High chances for internal jobs transfer and promotion.

We don't accept any recruitment agency.

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Carry out efficient and timely assessments or investigations into various types of referrals or alerts that are generated as part of clients’ business processes. Can include credit underwriting, fraud prevention or transaction and customer monitoring. May carry out reviews on savings, loans and credit card applications to determine affordability and prevent fraudulent activity. As an associate you may also have to review customer and account data to identify money laundering concerns or fraudulent activity.

What you will be doing

Global Enterprise Customer Due Diligence (CDD) play a vital role in our customer enablement. As a global team, we pride ourselves on high levels of professionalism, service, and collaboration, as we work closely with colleagues from across the globe ensuring our customers receive a market leading service.

We are responsible for assessing new business opportunities and existing merchants against our own internal policies along with all legal and regulatory requirements to ensure we know who our customers are and that we are confident they are a merchant we want to provide services to. We are here to support the business by helping deliver growth opportunities for new and existing merchants whilst protecting us against risks of things such as financial crime and regulatory breaches.

We have an energized and innovative culture which every team member works diligently to foster and continually improve, with a transparent team environment setting us apart from competitors.

• Review and evaluate risk based CDD on actual and potential clients in accordance with policy, procedure and local laws and regulations.
• Navigate public databases and internal systems to identify & verify due diligence information.
• Review adverse screening checks on clients and undertake follow-up research as required.
• Manage personal workloads to ensure queues of work are dealt with in a timely manner.
• Able to investigate and resolve queries, including complex company structures in relation to KYC.
• Provide timely feedback to relevant Global BD and RM commercial teams, including the VP’s, Global Sales, Area, or Relationship Manager to improve customer experience and RFT impacts across all Channels.
• Other related duties assigned as needed.

What you bring:

• Experience of working in a back-office environment.
• Good understanding of fraud/AML processes and procedures.
• Good understanding of credit underwriting processes and procedures.
• Excellent customer service skills
• Excellent verbal and written communications skills
• Excellent analytical, organizational and interpersonal skills
• Excellent time management
• Ability to work both independently and in a team environment.
• Ability to adapt quickly to change.
• Good computer navigation and operation skills
• Demonstrate problem-solving and decision-making skills.
• Ability to gain good understanding of regulations governing APAC.

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.

• Location : Central
• Working Hours : 9am to 6pm
• Salary Range : Up to S$5,000 Per month

Responsibilities:

• Design cloud system based on client’s requirement by utilizing cloud services and tools such as AWS, Microsoft Azure or Google Cloud.
• Work on cloud platform setup, implementation and administration.
• Integrate or deploy third party projects into system.
• Administrate, configure and troubleshoot applications in Linux or Windows environment.

Requirements:

• Good Diploma/Degree in IT or related fields.
• Minimum 2 years’ experience designing and configuring any Linux distribution and/or Window servers.
• Experience with system customization and development.
• Experience setting up cloud platform such as AWS, Azure, GCP etc.
• Ability to communicate value, progress of projects to required stakeholders.
• Experience in one of server-side scripting languages such as Python.
• Experience in DevOps, CI/CD techniques such as GIT, Jenkins, Bamboo, SonarQube is a plus.
• Experience in infrastructure automation tool such as Ansible, Terraform is a plus.
• Experience in containerization such as Docker and Kubernetes orchestration is a plus.
• AWS certified solution architect or Azure solution architect
• GCP certified engineer is a plus.

Job ID: QV7Y6WR6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

• Serve as the first point of contact for all incidents.
• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents.
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Prepare daily and weekly report (knowledgeable in excel).

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

KEY DUTIES AND RESPONSIBILITIES

1. Server Administration, Maintenance and Backup

2. Provide IT support to end users

3. Maintain user login and email accounts

4. Setup and issue laptops to new joiners

5. Support IP Phone System

6. Support Office Applications

8. Setup Printers

Responsibilities:

• To coordinate, maintain and support the Company’s IT including emails, printers, office applications, servers, and support staff who work remotely.
• Managing hardware and software (laptop, windows, and office software); including other office equipment and facilities upkeep, maintenance, replacement, and new purchases of inventory;
• Provide IT support to users primarily on Windows 10 platform.
• Perform problem diagnostic and escalation as necessary to IT vendor to resolve IT issues.
• Troubleshoot and maintain office network, PC hardware and software system.
• To assist in hardware and software procurement.
• Participate in ad-hoc projects as per assigned by IT Manager.
• Perform other IT support responsibilities as assigned by IT Manager.

Requirements:

• Must possess at least a diploma in Computer Study or Information Technology or equivalent.
• Proven 3 years of working experience in IT Support and Operations.
• Strong administrative knowledge in MS Office 365, Windows 10, Windows 11 and network protocols.
• Good knowledge and able to handle all network-level problems.
• Self-motivated and to be able to work independently or as a team with a good service aptitude and enjoy working in a fast-paced environment.
• Strong interpersonal and communication skills.
• Meticulous and excellent administrative work.
• Proficient in Microsoft Office

Responsibilities

• Provide technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organization (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails.
• Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
• Support service request and incident management to provide quality end-user services.
• Perform ad-hoc root cause analysis and problem resolution.
• Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
• Develop checklists for typical problems.
• Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
• Perform other duties as assigned.

Requirements

• Diploma in Information Technology, Computer Engineering or equivalent, with at least 1 year of relevant experience in End User support.
• Proficient with Windows operation systems, M365, Anti-virus software and etc.
• General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
• Handling incident tickets from end user for IT matters.
• Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.
• Possess excellent interpersonal skills, resourceful, analytical, problem-solving and communication skills.
• A motivated person with the ability to work independently, a good team player and goal oriented individual.
• 5 days from 830am to 530pm, Bedok.
• Job Reference: LRW46496

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann