Total 6,514 Customer Service job vacancies in tanah merah harbourfront and marina bay

Skillset Requirements:

• Programming skills in Python and Unix Shell script.
• Familiar with enterprise databases using database technologies (i.e. Oracle, MSSQL, Snowflake).
• Exposure and knowledge in any of the following technologies is advantageous:
  • Denodo
  • Snowflake
  • Vector database
  • AWS technologies

Maltem Singapore is seeking an Application Support Analyst for a Wealth Management Client.

• Support Data Platform Engineering projects.

Summary :

• The successful candidate will be responsible for Data Platform support for Data Platform Engineering team.

Requirements :

• Programming skills in PYTHON and UNIX Shell script.
• Familiar with enterprise databases using database technologies (i.e. Oracle, MSSQL, Snowflake).
• Exposure and knowledge in any of the following technologies is advantageous:
• Denodo
• Snowflake
• Vector database
• AWS technologies

Working Days: Monday to Friday, 5 days

Working hours : 8:30am to 6pm

Salary : $2,500 -$4,000

Job Responsibilities:

• Desktop support
• Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution
• Support company for project implementation activities.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course.
• Preferably with 1 year of experience in Desktop and End User support
• Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)

Responsibility:

a) End-User IT Resources

i. Monitoring of the desktops/laptops leasing schedule for various subscriptions;

ii. Tracking of IT Equipment due for technology refresh;

iii. Tracking of IT Equipment for incoming/outgoing officers;

iv. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;

v. Monitor leasing billing and verification.

b) WOG Services Administrative Support

i. Raising of Service Requests;

ii. Monitor leasing billing and verification;

iii. Monitor the software packaging and deployment status.

c) IT Asset Management

i. Manage the Configuration Management Database (CMDB);

ii. Receipt of assets delivered;

iii. Handover of assets to AFM for IT Resource provisioning;

iv. Monitor the utilisation of hardware/software/licences;

v. Assist in assets disposal;

vi. Asset Tagging.

d) General Support

i. Preparation, sending and uploading of advisories/announcements;

ii. Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);

iii. Sourcing for small value purchase peripherals;

iv. Testing of IT Services;

v. Physical Keys management;

vi. Any other Ad-hoc duties when required.

e) Mobile Devices Support

i. Preparation of Mobile Devices;

ii. GoMAX provisioning;

iii. Apple/Google accounts creation;

iv. GoMAX forms filling and submission;

v. Mobile OS upgrade and Software Installation/Uninstallation;

vi. Monitor the various services billing and verification.

Requirements include:

All education levels are welcome.

Training and certification provided

Main Duties:

• Manage operation of retail outlet
• Provide strong leadership
• Review operation chain and procedures and identify any lapse for improvement to the Directors
• Review operation SOP and compliance to make necessary recommendation
• Liaise with supply chain team to ensure smooth operation for the outlets
• Handle complains with care
• Handle any disciplinary issue
• Any other ad hoc duties assigned by the management

Requirements:

· Willing to work on shift and weekends

· Minimum 3 years retail operations experience

(Data Centre // Engineering & Building Services Industry)

Project Manager / Assistant Project Manager (Electrical)

• Working Days: 5 Days [Monday - Friday]
• Working Hours: 9am - 6pm
• Salary: Basic up to $5.5k + Commission
• Location: Potong Pasir [Office] // Island-wide [Site]

Summary
The Assistant Project Manager will function as the project in-charge at site. This role involves the supervisory of work progress, resource performance, and managing of deliverables against contractual commitments. The candidate will be required and be responsible for the organizing and controlling of project elements, identification of contractual discrepancies, and thus perform commercial, technical, and site risks mitigation while ensuring the quality and timeliness of deliverables are not compromised. This role requires the candidate to work closely across various internal functional groups such as field sales, pre-sales, and service teams

Requirements:

• Degree/Diploma in Mechanical or Electrical Engineering or equivalent.
• Experience 3 to 10 Years in similar role or in engineering industry.
• Experience and work in data centre environment with mechanical and electrical field / engineering & building services industry will be a plus.
• Knowledge in Microsoft Visio / Project and Auto-Cad

Jobs Scope:

• Develops project objectives by reviewing project proposals and plans; conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing offers from contractors.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing works estimates.
• Confirms product performance by designing and conducting tests.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Controls project costs by approving expenditures; administering contractor contracts.
• Prepares project status reports by collecting, analysing, and summarizing information and trends; recommending actions.
• Maintains safe and clean working environment by enforcing procedures, rules, and regulations.
• Maintains product and company reputation by complying with regulations.
• Maintains and controlling of paperwork and submittals for approval requirements.
• Contributes to team effort by accomplishing related results as needed.
• Travel to project sites to witness start-up, integration, and training session.
• Assist in preparation of tender or pre-sales work whenever necessary

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

Technical Support

• Be the first contact point to provide technical support to ensure exams delivery, especially for computer-based test.
• Support operation teams by ensuring systems and devices which are used for exams purposes are compliant, working properly.
• Lead to establish best practice in providing technical support for Computer-Based Test delivery, and implement the best practice in countries to improve operational efficiency.
• Monitor venue provider tech performance, analyse the root cause of tech incident to mitigate technical risks.
• Provides technical assistance leading up to and during Computer-Based / Paper-Based test delivery, including venue sourcing, venue set up, test day delivery and post-test activities.
• Support exams new products rollout and act as the first contact point to be able to resolve technical issues in a timely manner.
• Log and report technical incidents of exams products, make improvement plan and take actions to mitigate technical incidents in exams delivery.
• Lifecycle management of devices used in exams delivery and ensure technical readiness of equipment and connectivity at test venues.
• Work with the operation team to deliver venue provider and venue staff training, particularly in system operation, including to design the proper training materials and online quizzes based on the business or operation model.
• Occasional work travel according to business needs.

Risk & Compliance

• Work with the operation team to ensure that digital systems and CBT systems are compliant with QCA and Exams delivery guidelines, including making technical mitigation plans to minimize known technical risks and implementing the plan to improve operation efficiency.
• Establish best practices in supporting CBT exam delivery from the technical perspective to ensure all relevant test activities have complied.

Relationship & People management

• Be the point of contact person to local IT service vendor, proactively work with operation team, IT service vendor, and venue technician to deliver exams smoothly.
• Manage ITSD team for Thailand, Malaysia, Singapore and Vietnam, allocate support resources based on actual needs either in a remote way or onsite support to fulfil operation or business requiremets.
• Cooperate with Global Information Service team, regional team and local IT colleagues to implement technical changes.

Job Requirements:

• Bachelor's Degree or equivalent
• Excellent computer skills, solid knowledge of hardware, software, network
• Understanding and experience of risk and compliance management
• Have experiences in support end-user to resolve technical issues.
• IT Skills (Troubleshooting in hardware and software, Solid knowledge in network, computer, operating systems)
• Experience of supporting on delivery of computer-based exams (desirable)
• Troubleshooting experiences of hardware, software and network devices (desirable)

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

Primary Responsibilities

• Analyze, determine and concur on in-house quality procedures, standards and specifications
• Assess guest requirement and ensuring that guests expectations are met
• Investigate and set standards for quality, health and safety
• Establish standards, procedures and systems to support the service and training program
• Assist Operation Managers in the development and implementation of on-going training, in addition to monthly training calendars to meet specific departmental needs
• Identify training needs or gaps and implement solutions to maximize results to positively impact the Hotels productivity and performance
• Conduct and track regular internal audits to evaluate the effectiveness of training initiatives in meeting our business objectives, in addition to providing recommendations for improvements
• Conduct Hotels specific training courses (i.e. Suggestive Selling, Product Training, Service Standards, Guest Experience, etc.)
• Ensure compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the company’s health and safety program
• Act as a catalyst for change and improvement in performance and quality

Requirements

• Degree in Hospitality or Hotel Management with minimum 3 years of training experience in a global hospitality chain
• Advanced Certificate in Training & Assessment (ACTA) is preferred or equivalent Training qualifications
• Experience in conducting and delivering stand-up training programs, applicable and appropriate to the needs of the business
• Possess good cross-cultural awareness / sensitivity and strong interpersonal skills with an international mindset to facilitate effective working across diverse cultures and different levels of the organization
• Proficiency with the use of Microsoft Office tools
• A team player with strong business acumen, resourceful and results driven
• Adaptable to a fast-paced and dynamic work environment

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Assistant Manager, Helpdesk

Jobs Scope:

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software.
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets. Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

Experience

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

Education

• At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
• Proven track record in leading small team of technicians
• Experience in technology refresh projects
• Ability to create and document processes
• Immediate availability is preferred

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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