Total 6,943 Customer Service job vacancies in tanah merah harbourfront and marina bay north east

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- 5 years+ work experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

JD for Bid Support Specialist

DSA is searching for a Bid Support Specialist to join our Singapore office to support our growing business in Singapore. You will be working closely with the Business Development Manager and Project Managers

Keeping our focus on growth, we are looking for self-driven individuals who can identify opportunities and are able to position the DSA brand and value to our customers.

Roles And Responsibilities

• Assist the new business department with the sales process
• Assist in all aspects and stages of the bid, including initiation and planning, kick-off, solution definition, content development, response consolidation, team reviews, quality control, management review and authorization, package and delivery, post-submission administration, bid revisions, bid awards and win/loss review.
• Deliver a weekly report on the status of open opportunities
• Ensure consistent bid documents across professional services bids.
• Ensure that the pre-sales and bid management workflows are followed, and documentation is stored in the proper location
• Ensure all submission documentation is properly completed and signed off by authorised signatories.
• Ensure proper documentation of every bid after tender submission.
• Coordinate with internal stakeholders and subject matter experts for inputs where necessary.
• Pose an understanding of client’s RFP/tender objective, client’s pain points and our competitive advantage.
• Support client pitches when necessary.
• Perform other related duties as requested.

Requirements

• Diploma/Degree in Finance/Accounting/Business/Management or related areas
• More than 2 years of relevant experience in government or commercial bids preferred
• Highly familiar in Microsoft Office Applications esp. Excel, PowerPoint
• Strong analytical and eye for detail
• Good communication and interpersonal skills
• Ability to work in fast pace and stressful environment
• Past working experience in IT sector or MNC is an advantage

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfill the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

JOB DESCRIPTION

• Handle general admin tasks (phone calls, office stationery, office maintenance, attendance checking on the time management system)
• Prepare and manage staff and project petty cash claim
• Provide clerical & administration support to project team
• Filing and maintain up-to-date file records to enable quick retrieval
• Other ad-hoc duties assigned by the management

JOB REQUIREMENT

• GCE 'O' level
• Min 2 years' experience in main contractor compaines,
• Proficient in Microsoft Office
• Excellent interpersonal communication ability
• Possess positive attitude towards work and team oriented
• Able to start work in a short notice period

Customer Service Officer - Frontline (contract renewable)
Working Locations: Islandwide, candidate will be placed under relief pool and will be required to roster at far end location if necessary
Working Hours:

• Working hours: Shift work depends on roster and location allocated, required to work on weekends
• There will be split shifts roster (3.15 hours break time)
• Earliest start at 7.45am, latest shift end at 11pm
• Work 4 days rest 1 day, work 4 days rest 2 days, work 3 days rest 1 days and so on

Salary Range: up to $1800 + $100 Transport Allowance + Incentive Allowance + AWS + 2.0 VB (Average payout for last 2 years)

Responsibilities:

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Responsibilities:

• Provide technical support to customers including troubleshooting, product recommendation and used oil analysis.
• Establish technical partnership with key accounts.
• Prepare lube chart, plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, when necessary to support overall business strategy.
• Work closely with Lubricant Sales Manager to ensure technical team aligns with overall sales strategy.
• Tailor and conduct training for customers and work with oil supplier partners on technical related matters.

Requirements:

• Diploma or Degree, preferably in Engineering or Chemical Engineering.
• Prior experience in a technical (lubricants and applications) environment, coupled with comparable technical background skills will be an added advantage.
• Strong presentation and interpersonal skills.
• Self-motivated, independent and good team player.

Role:

Inside Sales (Marine / Sales Engineer / Customer Relationship / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Gul Avenue)
• 5 Days work per week (8.15am – 5.15pm)
• $3000 to $4000
• Sales engineer experience or marine background is preferred.
• Career Progression Opportunities

Job Description:

• Work with customer to determine project requirements and expectations to recommend specific products, services, and solutions。
• Recommend alternate products based on cost, availability, or specifications.
• Generate new and repeat sales by providing product, services, and technical information in a timely manner.
• Continue to research and learn about all the company’s products and services.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering other services.
• Work collaboratively with other members of the team (outside sales, expediter, materials, warehouse, finance, and other branch locations) to ensure customer satisfaction.
• Building / maintain customer relationships.
• Handling sales issues and liaise with clients.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

We are looking for an Application Support Engineer to join a software solutioning company delivering FinTech Applications.

• Salary package up to $4,200 + AWS + VB (~2 months bonus)
• Gain exposure to the latest web technologies
• Central work location - Hybrid working arrangement

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
• Collaborate with Level 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction.

Requirements:

• Qualification in Computer Science or equivalent.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• Shift work may be required, 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.
• Mandarin may be required for business communication needs.

Interested candidates may apply via email to [email protected] (indicating Job ID J43064 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Being the face of the organisation, the FIDReC Contact Centre Specialist (FCCS) is the first point of contact with the public. The FCCS assists the public with their queries and provides support to enable consumers to file their disputes at FIDReC. The FCCS will also assess whether a claim meets basic eligibility requirements. There are various contact channels that the FCCS will respond to including face-to-face, telephone, email, online enquiries, and letters.Once a dispute has been filed at FIDReC, the FCCS will also support the Case Managers of FIDReC in communicating with the disputants and helping them with the submission or collection of documents. The FCCS also assists with visitor management where required.Job Description of a FIDReC Contact Centre Specialist (FCCS):Assisting the public in their queries via the various communication channels for FIDReC (including face-to-face, telephone, email, online enquiries, and letters).
Assisting consumers to file their disputes at FIDReC (giving guidance on the filing process and what to expect at FIDReC).
Assessing whether a claim meets the basic eligibility requirements to be filed at FIDReC.
Conducting an interview with consumers and helping them to put their statements in writing, where required.
Assist the disputants and representatives of the FIs in the submission and collection of their documents.
Visitor management, where required.
Data entry and verification:
The FCCS will need to ensure that all enquiries received via the various channels are captured in the FIDReC digital portal management system.
The FCCS will need to verify that key information has been provided by the consumers when they file their disputes online.
For consumers who are unable to file their dispute online, the FCCS will need to provide assistance in creating cases when all documents received are in order.
Covering the duties of fellow team-members, including the Service Ambassador, when a team member is away from the office.
Any other projects or duties assigned by the Management / Supervisor.
Candidates should possess empathy, strong communication skills, and be able to work in a team.Candidates with relevant experience will be preferred.

Company information

Who we are:

• We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
• Competing against the biggest tech companies
• Inventor of the InRead Video
• Partner with the biggest media agencies and brands
• Global partnerships with premium publishers

Role Overview:

We are looking for an accomplished Associate Director of Customer Experience (CX), based in Singapore, to lead and elevate our South East Asia CX team. This role requires an individual who is eager to learn, open-minded and methodical. You enjoy people management and building teams that are collaborative, efficient and effective. You will take overall stewardship of the SEA CX team and you will be instrumental in establishing and overseeing processes & service levels. Your ability to work in a fast-paced environment and to provide solutions to the problems brought to your attention will be critical in achieving the team’s goals.

Responsibilities:

Campaign Execution:

• Self-Serve and Managed Service campaigns management
  • Be the lead point of contact for our most strategic client communication post-sale.
  • Lead preparation for campaign activation through clear and concise communication efforts with clients.
  • Oversee & improve post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
  • Analyze performance data to highlight key trends.
  • Plan and execute multiple incremental revenue prospecting plans each quarter
  • Oversee campaign pacing, performance, and make optimizations to achieve the client KPI
  • Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
  • Plan and execute the end of campaign report / quarter business review presentation for Key Strategic clients
  • Assist in checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  • Being a point of escalation for troubleshooting issues of campaigns delivered in SEA

Team Management:

• People Management
  • Responsible for the growth and development of 7-10 two direct reports based in SEA.
  • Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritization and client communication strategies
  • Conduct weekly meetings with the CX team to share product updates, global work methodologies, and address team concerns.
  • Report to the Managing Director of SEA and provide feedback, address challenges, and suggest improvements.
• Thought Leadership:
  • Build strong relationships with internal stakeholders such as Sales, Strategic Account, Publisher, Studio, Enterprise, and Business Development teams.
  • Within 3 months, to develop a deep understanding of processes and become a go-to person for operational knowledge and best practices.
  • Within 6 months, to collaborate on business strategy initiatives with the Strategic Account Lead, Head of Sales, Enterprise Director, Publisher Director and others within the business, contributing to the future direction of the business.
  • Facilitate internal team development through consistent and thorough knowledge-sharing exercises.

Requirements:

• 8-10 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
• 2-3 years of managerial experience with a team of 3-5 direct reports.
• Proven experience working with stakeholders across multiple markets in SouthEast Asia.
• Extensive knowledge of the digital media industry, with a passion for staying abreast of industry trends such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc.
• Exceptional time management skills and a commitment to maintaining high-quality standards.
• Track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Proficient in navigating tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.).
• Strong written and verbal communication skills in English, plus proficiency in an additional SEA language.
• Collaborative team player with a keen understanding of diverse perspectives.

Join us and be a key player in shaping the future of digital advertising in the dynamic landscape of South East Asia!

Benefits at Teads

• Competitive Salary Packages
• Quarterly Bonus on KPI achievements
• Generous Time Off Policy
• Training & Upskilling Programmes
• Flexible Hours

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.