Total 291 Customer Service job vacancies in woodlands north west

The Early Interventionist is responsible for providing quality and effective learning experiences for students through the best deliverance of the curriculum and use of effective teaching and classroom management strategies.

Key responsibilities include:

• Assess, plans and executes action curriculum
• Prepare curriculum resources
• To provide and maintain a safe, healthy and conducive learning environment for students
• Maintain student records
• Assess progress of learning and teaching programmes
• Implement Individualised Education Plan (IEP)

- Possess a diploma with a Diploma in Early Childhood Intervention (Special Needs) (ADECISN); or possess a relevant diploma in Specialist Diploma in Early Childhood Intervention/Certificate in Autism and Higher Certificate in Autism

- Diploma in Early Childhood

Job Summary: We are looking for motivated individuals with a sense of business acumen and are passionate about enriching youths through supporting on marketing innovative training programmes.

Job Responsibilities:

• Support to promote and market training programmes to MOE government schools
• Provide support to Sales Education Consultant
• Plan and project manage training programmes
• Work cohesively with trainers and stakeholders to achieve overall business goals
• Establish and enhance rapport with new and existing clientele

Job Requirements:

• Open to short term contract work
• ITE/Diploma/Degree in Business, Marketing, Information Technology, Media, Multimedia or others
• Candidates with no prior job experience or Entry Level are welcome to apply
• Passionate about engaging and enriching youths
• Experience in the education or sales industry would be an advantage
• Ability to work independently and collaboratively in a team

Please include the following information in your resume in doc or pdf format:

• Personal particulars.
• Education background.
• Work experiences.
• Reason(s) for leaving if any.
• Date of availability / Notice period.

We regret to inform that only shortlisted candidates would be notified.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

• Assess and identify occupational therapy and functional needs of children based on sound knowledge of evidence-based practice and treatment options
• Deliver therapy services either by direct therapy, consultation with teachers and parents, collaboration with teachers and parents, or by monitoring of childs progress
• Work in collaboration with teaching/non-teaching staff and caregivers for the effective enhancement of services.
• Work closely with intervention team in areas of assessment, goal development, intervention strategies and progress monitoring in a trans-disciplinary setting
• Work closely with intervention team to develop each childs Individual Education Plan (IEP)
• Maintain documentation on childs progress
• Conduct in-service and parent workshop talks

Requirements

• Bachelors Degree or Master Degree in Occupational Therapy from an institution recognized by the Ministry of Health under the Allied Health Professions Act
• Have obtained Full Registration with the Allied Health Professions Council (AHPC)
• Preferably with 1 to 3 years of relevant working experience
• Experience in working with preschool and primary school aged children
• Has a passion to work with children with a range of psychological and emotional needs
• Possess excellent inter-personal qualities and strong work ethic
• Ability to work independently and as a team member in a fast-paced work environment
• Available to match a monthly timeslot for at least 1 class timing below

Class Timings:

Class 1: Tue & Thu, 9.30am to 12.30pm

Class 2: Tue & Thu, 3pm to 6pm

Class 3: Wed & Fri, 9.30am to 12.30pm

Class 4: Wed & Fri, 3pm to 6pm

The hourly rate will range from $120 - $160 per hour.

We will be looking at a monthly block of 8-10 hours for all our classes.

Work location : Woodlands (near Woodlands MRT station)

• Bachelors Degree or Master Degree in Occupational Therapy from an institution recognized by the Ministry of Health under the Allied Health Professions Act

Thank you for your application, We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

- Follow on site daily PM plan (customer site). Report to PM Team leader

- Process quartz PM: support change quartz tube, loading quartz jigs, injectors etc

- New & old parts arrangement & logistic (maintenance room, store to tool side)

- Preparation & housekeeping of PM jigs & tools

- Perform robot PM: parts cleaning & greasing, replacement of sensors, motors, motor drivers etc

- Installation of vacuum valves, fore line pipes, heater jackets

- Support tool owner engineer to do technical activities in fab: trouble shoot, modification, installation, de-installation

- Support 6S & logistic activities (parts cleaning, arrangement, labelling, housekeeping

Work 5 days / week. 8 hours per day.

Swing shift to work on weekend (Tuesday to Saturday / Sunday to Thursday)

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Biology TeacherPart time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Biology Teacher: We are looking for a dynamic and experienced Biology education professional who can deliver Biology knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Computing teacher for Part time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Chemistry Teacher: We are looking for a dynamic and experienced Computing education professional who can deliver chemistry knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

·

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management and CCA

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Work Environment:

• Located in Woodlands
• Within walking distance to MRT station
• Working hours: 8.30am to 5.30pm (Monday to Friday), 8am to 12pm (Saturday)
• Fully air-conditioned working environment
• Staff discounts upon confirmation

Responsibilities:

• Manage customers’ enquiries on orders, deliveries and product features.
• Provide delightful customer experience through email, phone, messaging and social media touch-points.
• Monitor and follow up on customers’ feedback, requests, claims and delivery requirements.
• Provide suitable product recommendations and advice for enquiries on pet supplies.
• Manage and update online store inventory, and to ensure that sufficient stocks are available through regular and ad-hoc stock checks, to minimize the out-of-stock occurences for our customers.
• Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defective or damaged products.
• Assist in product listing, orders' fulfilment and shipping arrangement on company's e-commerce platforms.
• Monitor the daily delivery status of the delivery teams, for customer service interventions, when necessary
• Assist the operations team in the daily warehouse activities, i.e. picking, checking and packing of items, when necessary
• Any other administrative work as assigned by the Operation Manager / General Manager.

Requirements:

• Adaptable to fast changing environment
• Responsible, focused & motivated team player with a positive attitude
• Possess good analytical and communication skills
• Physically able to work in an operational warehouse environment
• Good interpersonal and communication skills
• Experience in pet care or pet food supply chain (preferred)
• Experience with established e-commerce platforms in Singapore (preferred)

An industry leader in Timber and Metal Doors manufacturer & implementation with almost half a century history in Singapore. We are currently recruiting for our business transformation and expansion. We seek individuals who are motived, independent and can support our vision towards establishing our international footprint.

We are currently looking for Operation Support Executive cum Warehouse Executive / Supervisor who will facilitate out project requirements with the factory and logistic department. This role would also require stock inventory management. This individual will report to Production Manager.

Job Description

• Assist and guide primary students with their school homework
• Marking of assessment books

Job requirements

• Able to check P1-P5 homework independently & accurately
• Able to handle a class of 10-15 primary students, training provided
• Subjects: EMS or EMCS
• Flexible working schedule based on your availability
• Weekdays only 2.30pm to 6pm
• 10 mins walk from admiralty MRT
• Students are welcome to apply
• All ages are welcome
• Able to commit at least one month
• Salary $9/hr

Candidate who is keen to apply please send an updated resume to [email protected]

Shortlisted applicants will be notified. Suitable candidates may convert to full time staff.

Thank you for your interest.

Roles and Responsibilites:

• Manage the centre daily operations and provide the necessary support and guidance to the SCC coaches.
• To liaise with the SCC Coaches & work closely with Teaching Excellence to provide the necessary support and feedback.
• To motivate and work with the team towards achieving excellence and to meet centre target(s) and key performance indicators.
• Supervise activities to achieve developmental objectives. Daily administration - attendance, grade records, health, and safety, etc.

Job Requirements

• Candidate must possess minimally Diploma. (Candidates without a diploma but with relevant experience may apply).
• At least 1 year of working experience in the student care/education industry is required.
• Committed, reliable, creative, disciplined.
• Effective communications and classroom management skills.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Are you looking for a purposeful career in a social service agency that is progressive, community-centric and committed to serving the needs of our community?

Are you looking for a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of their people?

If you are, join our Care Corner team! At Care Corner, we set out to make a difference in the lives of individuals and families every day. Our employees are our greatest asset, no matter what role we are undertaking. We offer diverse opportunities for the most passionate talent wanting to become part of an island-wide community that brings care to every corner in Singapore.

Responsibilities:

• Plan and implement curriculum for the students
• Supervision of schoolwork for the students
• Preferably able to teach upper primary students all subjects(English/Chinese/Maths/Science)

Requirements:

• Able to commit to working up to 32 hours per week: Mon: 7.00am to 9.30am and/or 1.00pm to 7.00pm; Tue - Thurs: 1.00pm to 7.00pm; Fri: 1.30pm to 7.00pm
• Applicants must be willing to work in Admiralty
• Relevant working experience in education or student care setting is preferred
• Passionate and patient in helping children
• Ability to work independently with minimal supervision
• A strong team player and receptive to changes

• GCE 5 "O" Level / Pre-U / A level / Diploma in any field

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Job Description

• Perform After Sales Schedule services.
• Troubleshoot mechanical and electrical faults.
• Write service report after job done.
• Attend service call during on or after office hours.
• Support Project Department in After Sales Requirement.
• Overhaul equipment when it is needed.

Requirements:

• Min ITE or Diploma in Mechanical/Mechatronic/Manufacturing/Industrial Engineering/ Automation
• Min 2 years work experience in Mechanical Engineering/Manufacturing/Automation environment.
• Familiar with mainstream 3D design software like Solidworks will be plus.
• Able to read drawings and do 2D drafting by using AutoCAD
• Prefer to have PLC application and electrical trouble shoot experience.
• Prefer to have hydraulic system application experience.
• Energetic and approachable personality
• Team player with interpersonal, planning and organizing skills
• Prefer to have Class-3 driving license.

Looking for L2 english teacher

To take Kindergarten classes

Lesson plan provided

Monday - Friday

Part time / full time position available

Flexible working arrangement

We are located at Woodlands Drive 14

Please WhatsApp your resume to 8448 7438.

We will notify you if you are shortlisted.

No quota available

Our Client is a Multinational Information Technology and Electronic company. With their expansion plan, they are looking for IT Support Engineers.

The Role:

• Support the project teams in the implementation, installation and configuration of PCs / Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on 8 hours shift including Public Holidays.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• The Support Engineer will report to the Project Manager.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required

• Shiftwork (Monday - Sunday):
• Day shift: 7 a.m. - 3 p.m.
• Night shift: 3 pm - 11 p.m.
• Successful applicants should be prepared to be deployed primarily at Tanah Merah, Harbourfront and Marina Bay. The also could be deployed in future on a rotational basis;
• Certificate in Higher Nitec or Diploma, ideally with a focus / specialization in IT;
• Having prior exposure to IT operational environments;
• Communicate well and has good interpersonal skills;
• Independent and has ownership of assigned tasks.

Salary package additions:

• Annual Performance Bonus
• Monthly Shift Allowance
• Monthly Transport Allowance
• Monthly Phone Allowance
• Attendance Allowance

• Provide support in fundraising event planning
• Provide admin support relating to fundraising matters
• Assist in maintenance of fundraising donor management system
• Ad-hoc duties as assigned

• GCE "A" Levels and above
• Possess experience in administration
• Proactive and independent worker
• Able to commit immediately till end July 2024

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• Independent and has ownership of his/her assigned tasks.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

A support partner plays a key role in providing administration and procurement support to our leadership team and staff across different Business Units and Division/ Departments in Far East Organization.

Responsibilities As the CBS Support Partner, you will be responsible for providing:

• Calendar Management and Meeting Coordination
• Business Travel Arrangement
• Claims Processing
• Purchase Requisition Processing
• On/off-boarding support for staff
• Attend to walk in guests at the office reception
• Manage day-to-day operation at the office reception

Requirements

• Diploma holder
• Relevant experience in the providing administrative support, schedule management and events planning
• Strong communication skills
• Strong analytical and problem-solving skills
• Customer centric
• Effective time management
• Hands-on, high commitment to meeting deadlines and objectives
• Proficient in Microsoft Office
• Proficient in SAP (MM) is preferred, but not necessary
• Proficient in Asana is preferred, but not necessary

Job Summary:

The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.

Job Description:

Financial & Enrollment:

• Market and promote CLC courses to potential students.
• Engage in daily prospecting activities.
• Assist in the preparation of enrollment reports.
• Perform cashier duties, including the collection and banking of daily cash and cheques.
• Monitor and follow up on outstanding payments.

Area Marketing:

• Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
• Distribute leaflets, brochures, course information, and promotional materials.
• Assist in designing and producing in-house promotional materials.

Customer Service:

• Manage the customer service counter, ensuring a high level of service quality.
• Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
• Attend to all requests from teachers, students, and customers.
• Conduct Customer Satisfaction Surveys.
• Maintain up-to-date files and records.

General School Operations:

• Conduct daily checks to ensure school safety and cleanliness.
• Monitor the condition of studios and equipment on a daily basis.
• Update and maintain notice boards.
• Handle sales of stocks and textbooks to students, teachers, and customers.
• Monitor stock levels.
• Assist in preparing operations reports.
• Update the SMS system.

Other Responsibilities:

• Handle daily general administration tasks and support service operations.
• Assist in organizing and participating in school activities.
• Address any other related issues as assigned.

Requirements:

• Preferably, candidates should have sales experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• A team player with a positive attitude.
• Part-time candidates are welcome to apply.

If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role.

Join our team and contribute to our school's success !

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Service Engineer (Factory Automation / Logistics Automation)

Job Description:

• Handle the Installation, supervision, commissioning and troubleshooting of company's products and systems with a focus on Track and Trace related Code Scanning and RFID Solutions.
• Responsible to complete all assigned tasks in collaboration with HQ Technical Support team and Service Team to resolve challenges.
• Initiate self-competency development to complete assigned tasks and ensure they are well equipped to perform the expected work.
• Monitor and track common faults/failures in the equipment and feedback to any relevant Product Team and Headquarters.
• Site coordination with customers and partners to ensure timely completion of assigned tasks.
• Aid in preparation of clear site reports on issues, any causes identified, any actions done and / or to be followed up.
• Conduct training for customers, partners, and peers.
• Provide phone and email support, as requested.
• Support pre-sales site survey for upgrade or retrofit projects.
• Assist in obtaining customer feedback on services rendered.
• Remain compliant to all company and department policies, workflows, and processes as well as customer safety regulations.

Job Requirements:

• At least a Diploma in Automation/Engineering Discipline or any other relevant ones.
• Minimum 1-3 years of industrial equipment/system service experience.
• Willing to travel for any overseas assignments (if required).
• Good communication and interpersonal skills.
• Ability to work with stakeholder efficiently and effectively, building good rapport with them.
• Possess an Inquisitive and eager to learn mindset to understand system design and technology in-depth.
• Identification of root causes and recommended actions.
• Determined and proactive mindset to look for help and alternatives to ensure timely resolution of challenges.

Singapore American School (SAS) is an independent, non-profit, co-educational day school offering an American-based curriculum for preschool through grade 12 with more than 4,000 students from more than 50 nations and over 700 faculty and staff on one campus. Our core technology platforms consist of Apple endpoint devices and Google Workspace for Education among a wide variety of classroom technology and applications to support academic and operational needs.

At SAS, High School supports a BYOD program while Middle School has a 1:1 Macbook program. The Elementary School, grades 1 through 5 has a 1:1 iPad program.

Roles and Responsibilities:

The IT Support Engineer (ITSE) is responsible for providing technical support to students, teachers and staff and answering general inquiries for all endpoint hardware, software and audio visual technologies. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate and organize.

• Provide tier 1 troubleshooting and support, guiding users with steps over the phone, through remote support tools or in person.
• Tier 2 responsibility to support at least one of the assigned technology systems, as directed by the supervisor
• Provide AV/IT equipment setup and ongoing support for school events
• Installing, un-installing, configuring and troubleshooting software on students’, teachers' and staffs' SAS IT devices
• Maintain and support endpoint information technology solutions including audio visuals in a learning space or an office environment.
• Understand and assist in management of digital signage solution on campus
• Face to face and remote support for educators, students and parents.
• Guiding students, teachers and staff on IT software/system and hardware usage
• Recording all incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls or emails.
• Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the helpdesk platform.
• Working diligently to meet the assigned SLAs (Service Level Agreements) for all reported issues and requests.
• Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with other tier 2 or tier 3 level support in the team.
• Collaborating with divisional tech help center coordinators to perform duties when stationed at a divisional tech help center.
• Assisting with deployment of purchased hardware and software
• Assisting with e-waste management of SAS technology hardware for donation or disposal
• Configure Apple devices using Mobile Device Management software
• Assisting team’s procurement specialist to correspond with vendors for faulty hardware unit repairs and replacements
• Performing other duties as and when assigned by the supervisor

Work Hours:

• Work timings will rotate between the slots of: 07:00 am to 03:45 pm, 7:15 am to 4:00 pm, or 08:00 am to 04:45 pm, including a 45 min lunch break

Qualifications and Experience:

• Diploma in Information Technology / Computer Engineering / Business Information Technology
• Relevant experience (at least two years) in providing IT Support in a dynamic environment
• Excellent communication skills in English (verbal and written)
• Positive work attitude and initiative
• Knowledge of Apple hardware and software (macOS, iOS, tvOS)
• Knowledge of audio visual hardware and systems
• Experience in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
• Interest and good knowledge of technology troubleshooting, maintenance, and installations
• Able to work diligently, independently and under time constraints
• Positive and growth mindset with excellent customer service skills
• Ability to learn and adapt to new technology developments
• Keen interest and experience in researching and collaborating with team on seeking new technology solutions
• Ability to work cooperatively with the team
• Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment
• Mobile Device Management knowledge would be an advantage

Fragrance & Flavor / Raw material company is looking for ;

Customer Service Assistant

* with 2-3 years'experience in similar industry

* singaporean preferred

* able to multi task & work indepently

* bilingual is advantageous

* Responsible for monitoring material transported and delivered for timeliness and legality

* Provide adminstration and customer service support in completing paperwork,documentation and customer enquries.

* Support with developing and preparing complex databases, reports, and/or presentation material for the logistics unit

* Responsible for preparing shipping documents such as Commercial Invoice, Packing Lists, and Bill of lading etc., for ongoing shipments and local delivery orders.

* Responsible for entering data into spreadsheets from multiple sources, as well as verifying input and calculations

• Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.

• Diploma in Business or Engineering
• Relate experience in Services within the industrial equipment industry
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills.
• Excellent customer relationship management skills.
• Open-minded person with the ability to work within an international team and cross-cultural environment

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.