Total 45,799 Customer Service job vacancies

Temp Clinic Assistant (Care pals)

Duration: 3 months contract

Salary: $9.50/ hour

Working hours: 5 days office hours

Location: Sengkang

Job scope:

• Assist and guide patients on how to use the self-service kiosk
•Counter duties – Patient registration / Schedule appointment
• Assist with crowd control
• Any other ad-hoc admin or customer service duties as assigned

Job Requirements:

• Min. A level/ NITEC/ Diploma in any field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Job description

Job Title: Customer Relationship Officer

Position Overview:

We are seeking a motivated and customer-oriented individual to join our team as a Customer Relationship Officer. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to build and maintain strong relationships with clients.

Responsibilities:

Client acquisition through various marketing efforts. Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and effectively. Build and maintain positive relationships with clients through regular communication and follow-up. Understand customer needs and preferences to provide personalized solutions and recommendations. Keep detailed records of customer interactions, transactions, and feedback.

Requirements:

Minimum Local Diploma. Proven experience in a customer service or sales role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite. A positive attitude and a passion for delivering exceptional customer service.

Salary: $12-14/hr

Benefits:

Competitive salary and performance-based incentives.

Opportunities for professional development and growth within the company.

Interested candidates may email your CV to [email protected]

A rewarding career in Early Intervention, making a difference in the lives of students with special needs.

We are looking for Learning Facilitators for our Early Intervention Team in Margaret Drive and Yishun Park, which caters to students 6 years old and under, on a short-term basis. The Learning Facilitator is part of the early intervention teaching team and works under the guidance of experienced educators to provide quality learning experiences for students and support the best deliverance of the curriculum.

You will work under the guidance of experienced educators to provide quality learning experiences for students and support the best deliverance of the curriculum. This is achieved through assisting in the implementation of lessons, supporting the students’ learning through various learning intervention and behaviour management strategies.

Those without relevant experience will be appointed Assistant Learning Facilitator.

Key Responsibilities:

• Preparing teaching materials, resources and setting up the environment.
• Providing support to early interventionists in classroom learning and facilitate student learning and development.
• Working within a team of different professionals to plan and support implementation of intervention approaches and strategies, as well as preparing documentation and reports as required.
• Supporting and participating in programme-wide initiatives and activities that innovate and improve processes for the development of students and the functioning of the organization.
• This is an entry position for individuals passionate about teaching students with disabilities. On-the-job training and in-service training programmes will be provided.

Brief description of the Restaurant

Located in the heart of CBD, Olivia & Co. serves up comfort classics with unique flavours from around the world. Enjoy international selections of all-day breakfast, mains and sides.

Job Descriptions

• Responsible for operating F&B outlets assigned to him/ her.
• Monitor & ensure F&B service operations are running smoothly.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Ensure minimum wastage, breakage and spoilage.
• Apply selling techniques by exceeding guest expectations and to increase revenue.
• Ensure all drinks are prepared and served according to SOP
• Understand the crucial aspect of bar and beverage control
• Any adhoc duties as required

Job Requirements

• Less than 2 years of experience in F&B.
• Guest orientated.
• Commitment to quality service, and food and beverage knowledge.

Benefit

• Annual Leave
• Medical Leave

Working hours

• 6 days work week / 60hrs per week

Your role

We are looking for a Business Development Representative to identify business opportunities and developing of new customer accounts in a designed channel through networking and cold calling potential new clients.

What Will You Do

• To develop and bring in new business opportunities, identify and solicit new leads and prospect through cold email, cold call, networking, and social selling.
• To prepare and conduct presentation proposals and contracts to potential customer
• To submit progress weekly activity report and channel development to the immediate superior.
• To penetrate and increase distribution of all products to increase the potential maximizing for the profit.
• To provide regular feedback on competitors’ information, market activities, programs, new products and maintain prospect database.
• To visit allocated accounts regularly to build and maintain good rapport with customers.
• To collect payment, achieve sales targets set by the company.
• Other tasks as assigned.

What Do You Need:

• At least a GCE 'N' Level or equivalent
• Must have own vehicle
• Have at least 2 years relevant operational experience in FMCG sales roles will be advantageous
• Must have On-Trade experience specifically on premise such as hotels, restaurants, cafes, etc
• Must have own vehicle to travel to customers' site
• Excellent negotiation skills and good knowledge of the industry
• Must be independent yet a team player
• Strong knowledge in Microsoft Office software

RESPONSIBILITIES

· Prospect and promote products (Jewellery, Luxury Watches and Designer Bags) and our services to walk-in customers

· Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

· Ensure merchandise and displays are consistently well presented

· Perform daily inventory counts

· Contribute to team effort by accomplishing related result as needed

REQUIREMENTS

· Service-oriented with strong interpersonal skills

· Good spoken English and another language to speak to clients from multilingual environment

· Dynamic, energetic, positive and driven to exceed targets

· Preferably with sales or customer service experience from retail industry

· Able to start work within short notice will be an advantage

COMPETENCIES:

· Strong interpersonal skill

· Strong communication skill

· Strong organisational skill

· Teamwork

· Reliability

· Integrity

· Action/result orientated

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Description

We seek a service-oriented, self-motivated team player who can work independently.

You will play a vital role in supporting the daily operations of our Clinics.

Responsibilities:

1. Work closely with our team and provide quality clinical care in an outpatient environment.

2. Registration of patients and managing appointments, attending enquiries, assisting doctors and chaperoning patients, dispensing medications, payment collection & billing duties.

3. Assist in administrative work like claims submission through government/insurance portals.

Secondary Responsibilities and Duties

Assumed additional responsibilities assigned by the clinic supervisor/clinic manager.

Job Requirements.

1. One with relevant experience will be preferred.

2. Good command of written and spoken English.

3. Able to work in a fast-paced environment.

4. PC literate and good proficiency in Microsoft Office.

5. Fluency in a second language or dialect(s) will be an advantage (to liaise with non-English speaking patients)

6. Willing to work on a 5.5 days’ work week basis.

7. Able to work rotating shift duties (including nights, weekends)

Working location: MARINE PARADE CENTRAL

Candidates with no experience but with a genuine interest to build a career within the dental industry are welcome to apply.

Responsibilities:

• Manage and update necessary information in the SAP system.
• Check and input pricing and product information in the system accurately.
• Work closely with the IT Department when necessary.
• Manage and monitor sales promotion and campaign analysis.
• Manage customer invoicing.
• Keep track of monthly and quarterly data files for shipment, freight, and other group data for internal analysis.
• Ad hoc duties as assigned.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 2 - 3 years of experience in sales support, preferably with SAP system knowledge.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Roles & Responsibilities

At Kensington Trust Group, you will have the opportunity to build a career as unique as you are, with the support, inclusive culture and technology. Your unique perspective and voice will help you and your team become even better. Come join our team and create an exceptional experience for yourself as well as a better working environment for everyone.

Your next opportunity

As our Receptionist cum Office Administrator, you will embody the face and brand image of our company, ensuring quality services that translate into high levels of customer satisfaction for both our internal staff and external clients.

Collaborating closely with the Human Resources Manager, you will oversee the general office and facilities, as well as internal services at the corporate level and external liaison activities with our vendors and suppliers.

Key Responsibilities:

• Serve as the primary contact for general office administrative tasks
• Manage and coordinate meetings, conferences, and appointments
• Deliver exceptional reception and visitor services, including greeting visitors, directing them to meeting rooms, providing refreshments, and handling phone inquiries
• Oversee office supplies (pantry, conference room, and team-specific needs), liaising with the Cleaner for maintenance and ensuring overall office cleanliness and tidiness
• Provide administrative support across departments, including tasks like collecting, sorting, and distributing incoming mail, as well as scanning documents when required
• Act as the liaison with the landlord for all matters concerning the office building and premises, such as maintenance, fire drills, contractor permissions, and providing support to any office-related matters
• Execute other office duties and projects as assigned, including the digitisation of office records into our Shared Drive

Requirements/Qualifications

• Diploma or equivalent
• Minimum 2 years of experience as a Receptionist, office administrator, or in a relevant role
• Demonstrate a service-oriented attitude and a growth mindset, consistently delivering high-quality work
• Possess excellent communication and interpersonal skills
• Ability to work independently, multitask, and effectively prioritise tasks
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
• Conversational in Mandarin, to liaise with Chinese-speaking visitors, clients and vendors
• Knowledge of Viewpoint software is a plus

What We Offer:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• We love to hear from you if you can demonstrate that you meet the criteria above

We regret to inform you that only shortlisted candidates will be informed.

Job Description:

United Language Centre (ULC) is seeking a highly experienced and dynamic individual to join us as our CEO. The ideal candidate will have extensive international education, language center management, sales, and team leadership experience. They should possess the ability to lead ULC to new heights in terms of performance.

Responsibilities:

• Developing and executing strategic plans to drive growth and profitability.
• Leading and managing the overall operations of the organization.
• Setting and achieving sales targets while ensuring excellent customer service.
• Building and maintaining strong relationships with stakeholders, including clients, partners, and investors.
• Providing visionary leadership to inspire and motivate the team towards achieving organizational goals.
• Identifying market trends and opportunities to innovate and expand ULC's offerings.
• Ensuring compliance with regulatory requirements and industry standards.
• Implementing effective performance management systems to drive productivity and accountability.
• Managing financial resources effectively to ensure sustainable growth and profitability.
• Representing ULC in industry forums, conferences, and other networking events
• Undertake such other duties as may be assigned.

Requirements:

• Minimum of 10 years of experience in senior management positions, preferably in the education or language center industry.
• Proven track record of driving business growth and achieving sales targets.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional strategic planning and execution abilities.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Extensive knowledge of international education trends and best practices.
• Ability to adapt to a fast-paced and dynamic environment.
• Experience in leading and managing multicultural teams.
• Strong business acumen and financial management skills.
• Bachelor's degree in a relevant field; MBA or equivalent qualification preferred.
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

• Competitive base salary paired with an appealing commission structure, acknowledging and rewarding business achievements.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Continuous training and professional development programs designed to enhance your leadership skills and knowledge.
• Collaborative and supportive work environment that fosters teamwork and the exchange of best practices.
• Opportunity to make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting leadership career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!

Carry out maintenance servicing and repair of machine, fuel system and including it's control panel and instruments. Overview of system briefing will be given and training to applicant to know how the system works. Subsequent maintenance may may require applicant to work independently for both maintenance and repairs. Job require to travel from one site to another in Singapore depending on schedule and client availablility. Coordination and scheduling of works involve including submission of service report. Some general knowledge of both electrical and mechanical system including driving licence. Willing to Hands-on, learn new system, standby & attend any emergency breakdown service.

Job Highlights:

• One of the FMCG Sales & Distribution Company in Singapore
• Basic up to $3300 + AWS + VB
• Monday to Friday
• Can choose your preferred working hours:

1. 8am-5.15pm
2. 8.30am-5.45pm
3. 9am-6.15pm

• Office within walking distance from Tai Seng MRT
• Logistics distribution company

Job Responsibilities:

• Utilize a variety of communication channels, including emails, phone calls, and other mediums, to effectively address client concerns and resolve issues.
• Respond promptly to sales inquiries from customers, collaborating closely with the operational team to facilitate order delivery.
• Ensure adequate stock levels are maintained to meet customer demand.
• Engage in negotiations and finalize deals, while also managing customer feedback.
• Lead operational support for sales by following up with new customers for required information and documentation.
• Oversee day-to-day operational aspects of order fulfillment and customer service.
• Process customer orders, including providing price quotations, conducting stock checks, issuing Proforma invoices, and confirming shipment schedules.
• Act as the primary point of contact for customers regarding product pricing and stock availability.
• Coordinate with the Logistics and Accounting departments to ensure smooth order shipments.
• Prepare necessary documents such as Purchase Orders, Pick Lists, Invoices, and inventory checklists.
• Generate daily, weekly, and monthly sales reports.
• Stay updated on product information, pricing changes, and distribute sales materials to distributors as necessary.

Job Requirements:

• Minimum GCE ‘O’ Level or other professional relevant discipline with at least 2 years of basic accounting experience
• High degree of accuracy, attention to detail
• Good time management with strong organizational and problem-solving skills
• Strong in MS Office especially EXCEL and WORDS
• Able to work under pressure in a fast fast-paced and multi-task environment

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

The successful incumbent will be responsible for providing user support on network matters, 1st level troubleshooting of system, supporting software automation & product software launches, cyber security backup, performing routine maintenance tasks for infrastructure systems, ensuring IT projects are managed to successful completion within agreed cost.

Requirements

• Min diploma with 5 years of similar experience in a manufacturing/engineering plant environment
• Good knowledge in IT infrastructures & able to assess cybersecurity risks

5 days work week

Tuas with transport provided

Interested candidates may forward your resume to [email protected]

The Opportunity

• Adecco is partnering with an Oil and Gas Multinational Corporation company to search for a Customer Care Specialist
• Focus: Customer Service, Customer Care for day to day operation and Order processing
• Office location: West
• Working hours: Monday – Friday (40 Hours per week)
• This role will start off as a contract position

The Talent

• Bachelor’s Degree with minimum 2 years Customer Service/Supply Chain/Trading experiences
• Excellent communication and interpersonal skills
• Familiar with ERP system such as SAP or Oracle is an asset.
• Proficient in MS-Office, especially in Excel.

The Job

We are looking for a Customer Care Specialist to process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products. An excellent communicator, proficient in order entry software and knowledge of order entry processes. Oil & Gas industry background not a must but good to have.

TASKS AND RESPONSIBILITIES

• Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
• Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
• Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
• Deal with customer complain, routing the issues to proper support individuals or teams.
• Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
• Assist finance with collections/invoicing issues.
• Prepare reports required by management team and review backlog with customers.
• Other tasks assigned by the team leader.

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Customer Care Specialist
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Automation Lead to be part of their Automation Engineering team to support their business needs. They are located in the West - easily accessible.

Job Description :

• Formulate a comprehensive strategy for warehouse automation in alignment with Supply Chain objectives, tailored to the specific needs of ambient and cold storage facilities.
• Evaluate and select suitable automation technologies (e.g., robotics, multi-shuttle, AGV, sortation, etc.) that optimize operations within the allocated budget.
• Lead the implementation of automation solutions across multiple warehouses, ensuring seamless integration, minimal operational disruptions, and adherence to timelines and budgets. Identify potential risks associated with automation implementation and devise strategies to mitigate them, ensuring business continuity.
• Collaborate closely with departments such as operations, technology, finance, industrial engineering, and indirect procurement to gather requirements and ensure that automation solutions align with overall business goals. Ensure compliance with industry standards, regulations, and safety protocols to maintain a secure working environment for warehouse personnel.

Requirements:

• Min 8 years in relevant working experience (warehouse/ distribution centr)
• Experience with automation control such as Siemens IPC, PLC etc, and able to provide advisory/ insight in automation solutions
• Comfortable with travelling in differet distribution centre

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines.

Job Responsibilities:

• Provide site machine installation and maintenance.

• Attend to service call.

• To conduct in-house and on-site training for customer.

• Investigate and handle customer's complaints.

• Quality check on all completed machines to ensure stringent quality compliance before delivery to customer.

Requirements:

• Diploma in Electrical or Mechatronics Engineering

• Minimum 2 years of field service or QA experience in Industrial Automation projects

• Ability to build strong relationships, work with customers to solve problems

• Good team player with excellent interpersonal and communication skills.

• Meticulous, Quality conscious and Problem solving/troubleshooting skills.

Job Highlights:

• Basic up to $3300 + AWS + VB
• Transportation allowance S$8WS + VB80 (if applicable)
• Monday - Friday
• Candidate can select their preferred start work hours (8am-5.15pm/8.30am-5.45pm/9am-6.15pm)
• Bartley
• Our client is a global leader in FMCG market expansion service provider

Job Responsibilities:

• Utilize various communication channels including emails, phone calls, and other mediums to effectively address client concerns and resolve issues.
• Respond promptly to sales inquiries from customers, collaborating closely with the operational team to facilitate order delivery.
• Maintain adequate stock levels to meet customer demand.
• Engage in negotiations and finalize deals, while also handling customer feedback.
• Take the lead in providing operational support to sales by following up with new customers for required information and documentation.
• Manage day-to-day operational aspects of order fulfillment and customer service.
• Process customer orders, including price quotations, stock checks, issuing Proforma invoices, and confirming shipment schedules.
• Serve as the primary point of contact for customers regarding product pricing and stock availability.
• Coordinate with Logistics and Accounting departments to ensure seamless order shipments.
• Prepare necessary documents such as Purchase Orders, Pick Lists, Invoices, and inventory checklists.
• Generate daily, weekly, and monthly sales reports.
• Stay updated on product information, pricing changes, and distribute sales materials to distributors as needed.

Job Requirements:

• Minimum Diploma in business administration with at least 2 years’ experience in sales coordination/customer service in the FMCG sector preferred.
• Able to multi-task, prioritize and good time management.
• Good shipping acknowledge will be advantageous
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Current knowledge of industry trends and regulations.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913

Job Highlights:

• Basic up to $3500 + Handphone Allowance $50 + AWS + VB
• Monday - Friday 8.30am - 6.00pm
• Tampines
• Our client is a Logistic company

Job Responsibilities:

• Collaborate with the Pricing Manager to ensure swift and precise responses for pricing and quotations, catering to internal departments, overseas stations, and clients.
• Timely response to client pricing inquiries and processing of e-bids via customer portals.
• Efficiently manage tenders and RFQs for various Air-freight products when assigned.
• Gather pricing information from carriers, co-loaders, and internal network sources (product teams, overseas stations) to deliver client-specific solutions and pricing.
• Cultivate and maintain strong relationships with carriers and co-loaders.
• Serve as a knowledgeable resource for all Air-freight inquiries.
• Take responsibility for coordinating collection arrangements with both internal and external customers.
• Collaborate with vendors to plan collection schedules and provide the Air Export operation team with comprehensive execution details, including cost information.
• Thoroughly review vendor invoices for shipments arranged and ensure accuracy.
• Generate and deliver weekly and monthly reports to customers and account managers when necessary.
• Extend support to the team in ensuring speedy and accurate responses to pricing and quotation requests from internal departments, overseas stations, and clients.
• Keep track of bid-winning ratios and conduct analysis as required.

Job Requirements:

• DG certified (Dangerous Goods Cat 6) or with DG knowledge will be an advantage.
• Minimum 3-5 years of working experience in Air-freight Pricing or within the forwarding or airline industry.
• Experience in negotiating and managing relationships with carriers and co-loaders

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

We are looking for a Contract - Long Term Patient Service Associate to outsource to our healthcare clients.

Job Description:

• Registering patients, ensuring accuracy of data
• Scheduling of appointments
• Attend to patients' enquiries and needs
• Handling of phone calls and emails
• Other ad-hoc admin duties

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

We are seeking a Full-time receptionist to be the first point of contactfor our organization. The receptionist willplay a vital role in creating a positive andprofessional first impression for visitors,clients, and employees. This positionrequires strong communication skills,exceptional customer service, and theability to multitask efficiently.

Job Description:

• Handle incoming calls professionally and redirect them to the appropriate department or individual.
• Provide basic information to callers or assist them in reaching the right contact.
• Input and update customer information accurately in the system.
• Maintain and organize call logs, customer databases, and other relevant documentation.
• Assist in resolving basic customer inquiries or issues by following predefined scripts or guidelines.
• Forward more complex issues to senior team members or supervisors.
• Assist in the preparation of reports, presentations, and other administrative tasks.
• Handle paperwork, filing, and other clerical duties to ensure the office runs smoothly.
• Participate in monitoring and assessing call center agent performance.
• Provide feedback on calls and suggest improvements to enhance service quality.

Requirements:

• Min GCE O Level
• 1 year of administrative support
• Knowledge of Microsoft office
• Able to work on alternate Saturday

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.