Total 45,728 Customer Service job vacancies

Bank Customer Engagement Officer (Telesales)

1 Year Renewable Contract

Salary: Up to $2,500 basic salary (based on experience) + Commission

Working Location: Novena

Working Hours: 9 AM - 6:30 PM, Mon - Fri

Job Description

• To handle customer’s queries such as Penalty Fees, Annual Fees or Banking needs and the ability to cross sell Unsecured Retail Banking Products through Inbound Calls and Outbound Calls.
• To achieve Daily / Weekly / Monthly Sales Target
• To follow up on income documents and any other relevant documents required for application submission.

Job Requirements

• GCE 'N' Level & above
• Able to perform multiple tasks in a fast-paced environment
• Highly motivated to have a career in Banking Sales

Interested candidates, please email your updated resume to Irene Lim at: [email protected] to apply or contact via Whatsapp : 8832 5996

Irene Lim (R1110174)

EA License No: 05C3451

Your Role

We are looking for an experienced Customer Service Officer to assist with the daily operations of shipping and freight forwarding services.

What Will You Do

• To attend to customers' and agents' inquiries and complaints.
• To arrange trucks and collection of cargo.
• To prepare booking and shipping documentation.
• To coordinate and monitor shipments with carriers and clients.
• To process custom permit.
• Ensure all cargoes are in good condition and if any damage shall revert to customer.
• To inform the shipper of any changes in vessel details or delay in arrival date.
• To assist with billing and closing jobs.
• To support all aspects of sales and operational activities.
• To perform other ad-hoc duties as assigned by the supervisor.

What Do We Want

• At least a Diploma in Logistic or Transportation or equivalent.
• At least 2 years of relevant experience, preferably in Freight Forwarding or Shipping industry.
• Good knowledge in MS Office applications, Permit, Portnet.
• Have knowledge in shipping systems, eg. online booking, declaring custom permit.
• Good interpersonal and communication skills.

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with with appropriate vendors/department to resolve any issues.
• Submit dental claims vis CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Experience in customer service or reception duties (preferred)
• Minimum Diploma
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Career returnees are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Handling day to day customer enquiries, order takings, in-house system data entry
• Maintaining a cordial and professional relationship with customers
• Gather market and customer information on current and future trends
• Preparing quotations and tenders
• Data analysis & tracking
• Supporting periodic KPI reports
• Working closely with operations to ensure timely deliveries of services
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English and Italian, in order to effectively liaise with both Italian internal and external stakeholders
• Previous working experience in EU and or Italian/French/swiss owned companies
• Previous working experience in forwarding/shipping companies and or in luxury business (watch / gold jewelry international companies)
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas (mostly in SEA/APAC/EU)
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Job Info:

• Monday - Friday; 9am - 6pm
• AWS & VB
• Stevens

Job Scope:

Purchasing

· Provide support in the planning and purchasing activities in the department; Stock take and order resupply and handle internal and external stock audits.

· Purchasing activities include (documentation preparation, monitoring of funds and follow up on procurement status for medication).

Operations

· Support review and development of workflow for the organization.

· Support the development of scenarios and hospital table-top exercises.

· Executive foundational services and daily work are up to the standards of the organization, and remain smooth and stable.

· Support to monitor Key Performance Indicators (KPIs) and optimize utilization of resources.

· Execute processes to improve operational efficiency and workflow.

· Execute internal/ external communications.

· Support Operations Manager by participating in price revision for inventory by proposing and filter critical items affecting profit or not in line with mark-up guidelines.

Fault Reporting

· Ensure hospital infrastructure is sufficient and functional.

· Track and feedback on any operational issues to management.

· Coordinate daily activities of operations to always ensure prompt and efficient services.

· Have thorough understanding of department operations.

· Perform tasks based on standard operating procedures as well as ensuring the smooth and safe running of the various clinic and its' management.

· Monitor and collate statistics on hospital purchases, key performance indicators and submit reports periodically. Any other ad-hoc duties as assigned.

· Support in Stock adjustment (eg discrepancies, wastage, expired items) exercise which includes reporting and provide constructive feedback to improve the system.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Your Role

We are looking for a Clinic Assistant to handle front desk and administrative duties at the clinic.

What Will You Do

• To serve as a Patient Service Associate at the clinic.
• To handle front desk related matters such as customer enquiries and cashiering.
• To provide administrative and logistical support to the clinic.
• To perform ad-hoc duties assigned by the supervisor.

What Do We Want

• At least an O Level or equivalent.
• At least 1 year of experience in related field.
• Good interpersonal and communication skills.

Looking for someone who is able to converse fluently in both English and Mandarin to join us as a clinic receptionist.

Qualities we look for:

-Customer orientated

-Able to multi-task

-Responsible

-Able to work on some nights and weekend

If you think you are the right fit, please kindly what's app your resume/CV to +6586223492.

Thank you

[Order Number: 526923]

Responsibilities

• Attend onboard for maintenance, inspection, repair, troubleshooting, and modification duties.
• Manage field activities, scheduling, and oversee repairs and technical improvements.
• Install new systems and technology, ensuring proper maintenance of onsite equipment.
• Supervise onsite technicians/engineers, providing technical support and training as necessary.
• Prepare service reports detailing job progress, working/traveling time, and recommendations.
• Collaborate with team members, gather customer feedback, and review maintenance lists for sales support.

Requirements

• Requires a minimum of 2 years of Marine Service Engineer experience.
• Must be available to work on short notice, including weekends, holidays, and travel overseas as needed.
• Essential hands-on experience with thruster or electrical marine engine control systems.

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Sin Rou

EA Personnel Registration Number: R22106434

EA License no.: 07C5771

About Our Client

Our client is a leading Chinese online gaming/entertainment company that has setup a team here in Singapore. You will be joining a young and energetic team with strong growth opportunities!

Responsibilities

The Gaming customer service associate will be tasked to engage gamers and customers and gather feedback to improve the gameplay.

The Successful Applicant

A successful candidate should have the following:

1. Strong passion in online and mobile games

2. Proficient in at least 2 games currently

3. Ability to communicate in Mandarin with chinese stakeholders and gamers

4. Proficient in computer applications, Microsoft office

5. Great service awareness and able to handle customer situations with ease

6. Team player with good communication skills

About Us

• Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21102607

Data provided is for recruitment purposes only

Business Registration Number: 201735941W

Licence Number: 18S9037

Job Description

• Attend to Fire Command Centre monitoring, coordination and administration with STT Technical Assistance Centre and security related vendors.
• Co-ordinate with security vendors to provision and service of new and existing security systems
• Use tools such as Visitor Management systems or Data Centre (DC) security related tools to check-in/check-out visitors to the DC
• Understand existing and new security systems and be a trainer to new joiner or employee.
• Coordinate security access and vehicle clearance including admin functions of creating and removing of badges using in house system/portal.
• Input Ticket Reference No. on the Delivery’s “General Release Slip” form (including contractors).
• Ensure all security logs and reports are up-to date for audit purpose and follow-ups.
• Prepare required security reporting from security systems available for customer reporting or ad-hoc basis.
• Coordinate with Security Guards on the CCTV monitoring and Key Press management
• Maintain up-to date inventory of security assets.
• Coordinate on Company Emergency Response, Fire Drill, Pandemic Flu logistics and administrations
• Assist Manager to meet the day-to-day security and facilities related function, attend to security related function at the loading bay.
• Carry out any other duties as and when assigned by management.

Requirements

• Higher/Nitec or Diploma in Computing/ IT/ Security/ office administration or equivalent.
• 1 - 3 years of relevant working experience in the administration function in a similar environment, such as a data centre or financial industry
• Good communication skills and adept at handling walk-in customers
• Meticulous team player with the ability to work under pressure.
• Able to work efficiently in a fast-paced environment as well as meet tight deadlines with minimal supervision.
• Bilingual in English and Chinese to communicate with mandarin speaking clients

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Diploma in Electronics, Electrical, Mechanical Engineering or equivalent
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

You will assist to resolve policyholders’ and Financial Representatives’ issues relating to insurance policy.

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

• Provide excellent customer service experience;

• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

• Highlight any potential concerns/risks and proactively shares best risk management practices; and

• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such

as assisting Digital Comms and Call Centre;

• May be rotated amongst the different Service Centres;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Your main job responsibility is to develop and plan early childhood programmes for the children in the centre:

Support the learning and development of infants and toddlers through interactive and stimulating experiences.

Responsible for implementing and execution of classroom and outdoor activities and ensuring a safe, conducive learning environment for the children.

Complete lesson evaluations / reflection. Communicate with families on their child's progress and development.

Maintain proper children's record and prepare child's portfolio for Parent Teacher Meeting (PTM).

Maintain record keeping for centre's operation purpose - audit, licensing, tracking, monitoring. Active participation and sharing of ideas, suggestions, learning, concerns and challenges during meetings.

Provide coverage duties for staff on leave and other adhoc duties. Plan and carry out events, excursions, workshops, collaborations with community etc.

Job Requirements:

Must have attained Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY). Registered with Early Childhood Development Agency (ECDA). Have a valid certificate in first aid recognised by ECDA. Preferably have infant care experience in a pre-school setting. Demonstrate good communication skills. Adequate knowledge of current early childhood care and education development theories, research and practices possess classroom management skills and able to handle children's temperaments. Possess the necessary skills to plan, execute and evaluate appropriate developmental lessons.

We regret that only shortlisted applicants will be notified.

Your main job responsibility is to develop and plan early childhood programmes for the children in the centre:

Support the learning and development of infants and toddlers through interactive and stimulating experiences.

Responsible for implementing and execution of classroom and outdoor activities and ensuring a safe, conducive learning environment for the children.

Complete lesson evaluations / reflection. Communicate with families on their child's progress and development. Maintain proper children's record and prepare child's portfolio for Parent Teacher Meeting (PTM).

Maintain record keeping for centre's operation purpose - audit, licensing, tracking, monitoring. Active participation and sharing of ideas, suggestions, learning, concerns and challenges during meetings.

Provide coverage duties for staff on leave and other adhoc duties. Plan and carry out events, excursions, workshops, collaborations with community etc.

Job Requirements:

Must have attained Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY). Registered with Early Childhood Development Agency (ECDA). Have a valid certificate in first aid recognised by ECDA. Preferably have infant care experience in a pre-school setting. Demonstrate good communication skills. Adequate knowledge of current early childhood care and education development theories, research and practices possess classroom management skills and able to handle children's temperaments. Possess the necessary skills to plan, execute and evaluate appropriate developmental lessons.

We regret that only shortlisted applicants will be notified.

Info can be shared ATM: -

• Basic UP $2700 (No Exp Req) + Transport Allowance + VB
• 5 days (Office hour)
• East

Responsibilities: -

• Diagnose, repair or install new or modified equipment at customer facilities
• Investigate and resolve customer reports of technical issues
• Conduct training for customers on the safe operations of equipment & maintenance
• Process spare part order and promote service contract with customer.

Requirements: -

• Min. Nitec in Electronics / Electrical / Microelectronics Engineering
• No experience required, training is provided
• Willing to travel islandwide

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

• Manage and grow key accounts in the elevator/lift industry.
• Build and maintain strong relationships with clients.
• Understand client needs and provide customized solutions and technical support.
• Coordinate with internal teams to ensure smooth project implementation and customer satisfaction.
• Develop and execute account strategies to achieve sales targets and objectives.
• Identify and pursue new business opportunities within existing accounts.
• Stay updated on industry trends and competitor activities.
• Prepare sales proposals, presentations, and reports.
• Provide regular updates and reports to management.
• Collaborate with cross-functional teams to improve customer experience and resolve issues.

Requirements

• Bachelor's degree in Engineering, Business, or related field.
• Minimum 5 years of experience in account management or sales roles within the
• similar industry.
• Self-motivated and results-oriented.
• Ability to work independently and as part of a team.
• Willingness to travel.

InInterested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send

to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Provide administrative support & reception duties to ensure smooth operations of the general office
• Receptionist duties such as attend to phone calls, greet walk-in guests, collect daily incoming mails
• Stationery inventory management
• Liaise with vendor on the ordering of name cards, paper bags, gifts, first aid kit and etc.
• Liaise with IT vendor for any software/ hardware issues
• Provide administrative support for the onboarding of new employee
• Assist in HR administrative matters
• General housekeeping
• Any other duties as assigned from time to time.
• Assist with the arranging of courier drivers' schedule
• Any ad hoc duties assigned

Job Requirements:

• Candidate must possess at least a Secondary School/"O" Level, Diploma,
• Good interpersonal skills with initiative and teamwork
• Possesses good customer service skills
• Candidates without experience are welcome to apply

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• 1-2 years of experience working in healthcare industry
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement
• Experience in call centre or service line will be advantageous
• Ability to speak various languages will be advantageous
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends (IF NEEDED)

Others

• Jurong
• 5 days a week, office hours

Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

This is a 12 months contract assigned to our client

Work Location: Lavender

Salary Range : $2,000-$2,200

Singaporean Only

Need to pass security clearance before starting work

Job Description

1. Issue Management

2. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

3. Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support

for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application

Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare issues statistic for reporting purposes.

8. Prepare daily, weekly and monthly report Daily monitoring

9. Liaise with client to clarify issue and assign issue to team for resolution.

10. Track and report on issues resolution.

11. Assess common issues and suggest improvement points.

12. Track and report on day-to-day operations to maintain system stability

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: Operations Analyst and Service Support

Role: Operations Analyst

Job Requisition Number: JR29719

Job Level: 3 – 5 years of relevant experience (L2)

Location: Singapore

Key Skills:

l Excellent written and oral communications

l Organized and methodical

l Strong analytical skills

l Identify and recommend process improvements to improve efficiency and effectiveness

l Ability to derive actionable outcomes from data

Job Objectives

Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.

Key Responsibilities

l Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access

l Work closely with hiring/line managers to manage the on boarding and off boarding of staff

l Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.

l Other improvements and automation initiatives to improve existing process and functions.

l PPM management and reporting

l Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension

l Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.

l Support other operational resources managing Reporting & Analytics deliverables.

l Manage and support floor logistics.

l Maintain seating plans for GIPS occupied floors.

l End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments

l Ensure process documents are organized, updated and maintained on sharepoints or shared folders

l Support with transformation initiatives when required.

l Support employee engagement initiatives, eg. training and special projects/assignments

Key Requirements (Must Have)

l Proficient in Microsoft Excel with VLOOKUP and running macros

l Familiarity with vendor and invoice management processes

l Proficient in using PowerPoint for creating presentations and reports

l Independent, proactive and self-starter with excellent interpersonal and communication skills.

l Strong analytical and good problem solving skills.

l Ability to work in a fast-paced and team-oriented environment.

l Strong written and oral communication skills

l Organized, methodical and detailed

l Able to multitask and handle multiple priorities

l Able to work independently and in a team

l Dedicated and hardworking with high degree of accountability and integrity

l Good follow up in tracking updates from various parties for closure on a week to week basis.

l Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.

l Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.

l Responsible and takes pride in meeting deadlines.

Desired Skills: (Good to have)

l Experience working on SharePoint Page Design and SharePoint Workflow creation

l Experience creating reports using data dumps/extracts from SharePoint

l Previous work experience in on boarding and off boarding

l Previous work experience in audit, risk and compliance work.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

What you'll Do

As a Customer Service Consultant, you’re the provider of great customer experience.  You will build rapport by interacting with customers via email and telephone, providing solutions that not only meet expectations but shatter them.

Our customers can be anything from our end users to distribution partners, i.e. it could be a fisherman on a boat in the Atlantic, or a ship approached by pirates outside Somalia. No 2 days are the same and that is what makes the job so unique and interesting. Please note that we are not a call centre and we do not wear headsets.

The day-to-day

• Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs
• Logging, updating and creating tasks as required on SNOW
• Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems
• Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems
• Close liaison with internal and external customers to provide regular updates on customer queries
• Research customer issues, referring to a local directory of information to handle customer queries
• Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations
• Checking invoices on behalf of billing and providing customer updates as required
• Providing call data records for customer usage as required by customers
• Troubleshooting of network, hardware and application issues, updating systems and customers as required
• Managing assigned cases in line with customer expectations and departmental SLAs and KPIs
• Close liaison with customers, providing updates and or appropriate action to resolve queries
• Identifying and escalation to management situations requiring urgent attention
• Staying current with system and product information, changes and updates
• Other duties as required by the line manager

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm