Assistant Training Manager/Senior Training Executive
2 days ago
Job Description :
Supporting the Training Manager in Training & Development with employee engagementPreparation, faciliating, conductng of clas..
Job Description :
- Supporting the Training Manager in Training & Development with employee engagementPreparation, faciliating, conductng of classrooms and on-the-job training
- Monitor training effectiveness of programmes delivered
- Perform training administration duties and maintain training records
- Design and develop On The Job training plan
- Maintain and develop internal support to achieve service quality standards
- Accompany evaluations with meaningful and constructive feedback
- Analyze service metrics to identify service gaps and call for improvement
- Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
- Provide coaching and mentoring of newly hired on board
- Maintain library of training resources and aids
- Liaise with various stakeholders and external parties for any training requirements
- Actively support and recommend continuous improvement pertaining to training processes
- Contribute to the team culture in a positive manner
- Any other adhoc projects/tasks delegated by the training manager
Requirements :
- 3 to 5 years of experience in a hotel or training capacity
- ACTA qualifications or other training certifications would be advantageous
- Excellent communication and interpersonal skills to engage employees and also external parties at various levels
- Able to work independently and has good time management skills
- Demonstrate initiative and assertiveness towards responsibilities
- Positive role model who is able to engage groups of diverse size and background
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