Total 2 workforce administration job vacancies in Education / Training category in Singapore

Location: Paya Lebar
Working Days & Hours: Monday to Friday, 8:30 AM – 6:00 PM

Salary: S$4,000 - S$5,000

Job Responsibilities:

• Develop and execute administrative processes for training to fulfill client requirements.
• Collaborate with department heads to analyze and enhance workflows for greater efficiency.
• Organize and coordinate training sessions, working with both internal teams and external vendors.
• Lead and manage a team of 15 training administrative staff.
• Oversee the daily administration of all training operations from start to finish.
• Compile and present monthly performance reports to management.
• Chair and lead discussions during monthly management meetings.

Job Requirements:

• Bachelor’s degree or equivalent in business, operations management, data analytics, or a related field.
• A minimum of 5-7 years’ experience in customer service management, training/operations management, service planning, and process improvement with a focus on data analysis.
• Proven leadership capabilities to inspire and guide the team to ensure high performance and staff loyalty, ensuring they have the necessary knowledge and resources to excel in their roles.
• Excellent interpersonal skills to provide clear direction to the team, deliver exceptional customer service, and manage high-level escalations.
• Strong analytical mindset with the ability to assess data from multiple sources, identify challenges, develop effective solutions, and recognize opportunities for improvement.
• Solid understanding of governance, performance management, project management, and experience overseeing smooth transitions from previous service providers.
• Innovative in service management approaches.

Location: Paya Lebar
Working Days & Hours: Monday to Friday, 8:30 AM – 6:00 PM

Salary: S$4,000 - S$5,000

Job Responsibilities:

• Develop and execute administrative processes for training to fulfill client requirements.
• Collaborate with department heads to analyze and enhance workflows for greater efficiency.
• Organize and coordinate training sessions, working with both internal teams and external vendors.
• Lead and manage a team of 15 training administrative staff.
• Oversee the daily administration of all training operations from start to finish.
• Compile and present monthly performance reports to management.
• Chair and lead discussions during monthly management meetings.

Job Requirements:

• Bachelor’s degree or equivalent in business, operations management, data analytics, or a related field.
• A minimum of 5-7 years’ experience in customer service management, training/operations management, service planning, and process improvement with a focus on data analysis.
• Proven leadership capabilities to inspire and guide the team to ensure high performance and staff loyalty, ensuring they have the necessary knowledge and resources to excel in their roles.
• Excellent interpersonal skills to provide clear direction to the team, deliver exceptional customer service, and manage high-level escalations.
• Strong analytical mindset with the ability to assess data from multiple sources, identify challenges, develop effective solutions, and recognize opportunities for improvement.
• Solid understanding of governance, performance management, project management, and experience overseeing smooth transitions from previous service providers.
• Innovative in service management approaches.